Pros: "Seat was fine and crew tried hard"
Cons: "Flight was delayed three hours due to mechanical issues at previous airport and fueling error at departure airport. Crew could not find any Chardonnay wine and had to hunt it down later."
Pros: "A 6+ hour flight is always tedious but jet Blue is always the best option, with live tv and a good supply of movies and snacks."
Cons: "Quicker departure, 20 minutes on the tarmac, but that’s not the airline fault...FAA Boston"
Pros: "Seat fine. Crew fine. Good communication"
Cons: "I don’t like fees piled up fees. I’d rather pay once."
Pros: "flights on the DCA-BOS route are the 2x2 planes, so no bad seats. Seats are also nice amount of space compared to some airlines."
Cons: "Not really the airline's fault, but there was bad weather on our route so we sat on the plane for 3 hours before we even took off. So for a 1.5 hr flight we were on the plane for 5+ hours."
Pros: "Professional & on time"
Cons: "They needed to run the air conditioning more during boarding. It was hot & smelly."
Cons: "Absolutely perfect from departure to arrival. Our first time flying jet blue and it was incredible"
Cons: "Aircraft felt and sounded old. Lots of extra cracks and rattles while taxiing."
Cons: "1. Getting checked-in and a seat assignment, with my initial check-in with Iceland Air. 2. Getting a seat assignment before I arrived at the departure gate. 3. Having a Jet Blue employee at the baggage re-check counter."
Pros: "We got our two servings of drinks and the flight was smooth."
Cons: "All our screens were so old, the image grainy. Half our party had speakers that were so garbled you couldn’t understand what people in the show or movie were saying making our on flight entertainment unwatchable and obsolete. Staff was short and snippy."
Pros: "Movies, comfortable seats, room for my luggage/carry on"
Cons: "Customs in ft Lauderdale. 1 1/2 hours to get through. Onboard entertainment kept rebooting and had to start movie over several times."
Cons: "Could have been on time also one bag carry on mean 1 not 1 plus a backpack the WiFi also wasn’t working properly"
Pros: "Glad we made it back."
Cons: "Flight could have been on time. Attendants in the airline could have communicated much better to give update on delay, but they did not give any information despite several times getting up to ask questions at the main check-in. Many of the passengers were very discouraged. Plane left nearly 2 hours late due to an unclear maintenance issue, paperwork and also no fuel put in the plane until all passengers we on board."
Pros: "Seats in so called " business class " barely reclined ...the whole plane was packed full , no empty seats , the Miami airport is one of the worst in the world as well... Will never be flying on American again if I can help it.,,"
Cons: "Please take any other airline if at all possible and avoid MIA airport too....use Ft. Lauderdale if possible..."
Cons: "American airlines oversold and that caused us to start late. The seats are too small for 2 adults to sit next to each other. 1/2 the people wore masks. when we arrived we sat on the taxiway for an hour"
Pros: "Crew were amazing"
Cons: "WIFI please for the god sake it’s a transatlantic flight"
Pros: "They quickly rebooked us after cancelling our original flights"
Cons: "The British Airways experience was awful. American should be ashamed for selling that business class seat. The seats were confusing, uncomfortable, and tiny. I feel like I paid a full price rate for a stripped down and discounted product. Not flying BA ever again if I have a choice."
Pros: "All excellent service. Staff in New Bern were very helpful and competent."
Cons: "Nothing I can think of"
Pros: "Friendly attentive crew"
Cons: "The only entertainment was streaming movies via your own device. Not the end of the world but most people have come to expect having personal video monitors. Delta is adding them but AA is taking away."
Pros: "Quite new plane, clean. Some of the staff were friendly."
Cons: "Flight was delayed vecause there was no pilot for one hour. We missed connecting flight and ended up with several delayed flights, so our 11 hour trip turned out to be 32 hour long. Also, they messed up with food order, but after some time they managed to bring suitable food from business class. Some of the staff was unfriendly and whining. And our party of three was scattered around the plane, other families sitting nearby too. A little bit greedy company selling seat selection option when they could arrangeit nicely, but just don’t do it in order to get few people to pay for otherwise normal thing."
Cons: "The airport crew in Fort Myers were rude, slow, difficult and more concerned with chitchat among themselves than helping passengers"
It would have helped if I knew it would be air Canada jazz/rouge. The flight was ok but the planes are older and smaller with no entertainment. Fitting the carry one every one had was tricky and made the process longer. Overall it was ok but I actually booked a company other than air Canada and got them which was disappointing.I prefer American or overseas airlines over Canadian because the experience is usually better
Pros: "Boarding and deplaning was organized and efficient."
Cons: "The flight was completely full, including every middle seat. It did NOT feel safe to have a completely full flight during COVID. Some passengers kept on taking off their masks to talk to each other, completely defeating the purpose of the mask. I will not fly United again during COVID."
Pros: "Drinks and snacks were fine.. Entertainment OK"
Cons: "Flight was 40 mins late. Plane was older than Noah's Ark."
Pros: "Food was delicious! Crew was very nice and friendly and plane was very clean."
Pros: "New plane with great overhead bins and comfortable seats and pretty empty!"
Pros: "Crew was great. Let me sleep and was pleasant and professional."
Cons: "food"
Cons: "THERE was NO flight! WTF were you sending me reminders for!!!!! There was complete disruption here, preparing for a surprise flight that did NOT exist!"
Pros: "After all the waiting we got to watch content for free (which is accountable for only 6 dollars)"
Cons: "After waiting for more than 1hr they started to give some information about the issues, they moved us to another plane that already was planned to be at SF at 10:40 (original flight was for 9pm), it got late again and we got to SFO by 12:20 am. More than 4 hours late. Even after that it took me a while to get a shuttle I even got to insist and explain again to get a Shuttle back home."
Pros: "The crew members are nice and professional"
Cons: "The aircraft is out dated and less comfortable than an old bus. It’s time that ALL airplanes will feel as comfortable as a movie theater. And have screens and wifi .. and be comfortable to even take a knapp"
Pros: "Good flight attendants"
Cons: "There were no charging outlets, the tv screens were very old and poor quality. I downloaded the app before my first flight and the in flight entertainment would not work. I even checked if there was an updated version before boarding and there wasn’t. I kept getting an error that I would need to try again in a few minutes. Horrible plane experience in terms of the amount paid compared to even lower budget flights that have great in flight entertainment options."
Pros: "The price."
Cons: "The flights were full. Middle seat was not left empty for covid. Yet you would not provide a snack because of covid.I did not feel valued as a customer."
Pros: "The flight attendants might not even have been there. They did NOTHING!!!"
Cons: "The Crew never said a word. No offer of water, food or anything. Seats very uncomfortable! Best thing it was a direct flight."
Pros: "Everything was excellent. One of the best flying experiences that we've had as a family.we flew in with AA and the difference was clearly evident. Excellent flight crew and customer service"
Cons: "Nothing"
Pros: "Crew was amazing. Seats were roomy enough. Prices were good (Frontier is a no frills airline)."
Cons: "Flight delayed 2.5 hours. Gate switched without being notified. After arriving in CLT at 12:30 AM had to wait another 75 min to get bags. No explanation from the airline as to why the baggage delay, no Frontier office at the airport, and cust service seemed uninterested about it."
Pros: "On time, and boarding was pretty smooth"
Cons: "No entertainment, they charge for carry ons, and even charge for sodas."
Pros: "Actually nothing!"
Cons: "The airline stewardess were very rude and lacked customer service except for Dawn she was very accommodating apologizing for her co workers!"
Pros: "I like how cheap the prices are for a simple weekend trip when you only bring one bag. The woman who boarded us at the terminal was AWESOME. She clearly loves her job, and loves people around her and honestly what else is there that's more important in life than loving people. She was funny, kind, considerate and incredible at customer service. Give that girl a RAISE. We boarded at 4:49 in the morning and her energy lightened the mood for sure."
Cons: "I didn't like how even the tray tables were cheap. I also don't like if you want to choose your seat you need to pay... why is that? No other airline does that."
Cons: "In my own ignorance I booked with Frontier, believing that I was getting a good deal, so I suppose it was my own fault for the experience I had. $40 each way for carry-ons, $2.99 for a can of sprite, and being packed into seats like sardines really made me rethink ever flying with Frontier again. My mistake."
Cons: "Arrival seemed uncoordinated and didn't have a dedicated terminal gate."
Cons: "No beverage service throughout the flight, not even water. Although, they collected trash about 10 times."
Pros: "Not a thing"
Cons: "Waiting forever and was told I would get a voulcher.. today I purchased another ticket and the voulcer wasn’t added.. in fact i ended up paying more for something I don’t need.."
Pros: "I don’t like anything at all the worest airlines ever"
Pros: "All the flight attendants had wonderful attitudes and were extremely customer focused. Two attendants specifically had excellent chemistry and banter between each other that made for some humorous exchanges and fun times."
Cons: "Nothing"
Pros: "Everything was good for me"
Cons: "The luggage fee , 50$ each way only carry bag , maby too all the local travel the customer paid I don’t know it’s my first to travel inside , before was only internatinal travel"
Pros: "The price of my ticket was excellent. Most of the flight attendants were funny. The ride was smooth and we managed to arrive early despite the delay."
Cons: "I had a baby kicking my seat and several others were crying the entire flight but that can’t be helped. The seats were a little uncomfortable. One of the flight attendants was rude but the others were nice. I also paid $52 to check my luggage, but I was expecting this from Spirit anyway. Before takeoff, we had a maintenance delay that lasted for about 15 minutes."
Pros: "Flight was on time. I did not try any food or entertainment thus the low rating. Does mot apply should be offered as a choice."
Pros: "Seats are clean. Cabin looks new."
Cons: "Seats are very narrow. Anyone slightly overweight will be spilling over into someone else's seat. The design was not made with the average person's comfort in mind."
Pros: "First time flying Spirit with my dog (not Service, so paid for on board in cabin) and the flight attendants were very aware and accommodating for Snuffles, checking on if he needed water, seeing he was okay. Honestly have never had that with any other airline. They even moved my seat to window seat so there would be more legroom! Best flying experience I've had period with an airline and my dog. Amazing quick checkin too"
Cons: "Of course with spirit, you have to pay for everything. As long as you know and plan for that, and the 40 lb checkin weight is a bit lower than other airlines."
Cons: "They moved us from the gate to have an "on-time" departure even though we sat on the taxi way for a while. Why do airlines do this? Are on time stats more important than customer comfort and satisfaction. Then they kept the lights on during the entire flight to "sell" their products. Please, give us at least a free glass of water. You are only cheaper than other airlines when you get a $9 fare, which you have to pay to have anyhow. So they are a bare bone airline, but charges are for everything. This airline stinks, I will not be flying them again unless I absolutely have to. I thought United was bad, but they are great compared to Spirit."
Cons: "Trip to Chicago snack and drink cart only came by at beginning"