|Flights Arrive in||Sint Maarten|
|Flights Depart from||Houston George Bush Intcntl|
|Airlines||American Airlines, Spirit Airlines|
Customer service when my flight was delayed twice and then cancelled.
I hated that there were sudden updates of delays just moments before we were supposed to board, then delayed for a day, then cancelled. I was fortunate to be re-routed to San Francisco (I am on the way) now, through United airlines. All in all, it was a stressful inconvenience.
What to like with AA?
Delayed by 2:38 hours at Chicago due to aircaft repair. Total layover 8:38 hours.
Condescending staff, lackadaisical crew, pitiful excuses of why we were delayed.
It was great, but returning home was bad
Rude and disrespectful
Online Check in is a bit overwhelming. Too many adds, seat selection charges, etc. Too confusing
Arrival time was on time.
It was just so cold, but next time we will bring a blanket.
trip was bad
Turbulence was bad and no complimentary water
- Gate attendants made clear announcements - Gate screen was kept updated - Boarding was by zones instead of a free-for-all like my last Spirit flight
- The backs of the seats should be harder because every time the person behind me rustled through their seat pocket, it felt like I was being kneed in the back. - After we landed in Chicago, we just sat for 20 minutes before continuing on to the gate, and pilots did not make any useful announcements about this.
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