When our group of 6 checked our golf bags three different staff told us different things. One paid nothing two paid $50 a bag. I’m ok with paying for alcohol but I think water, soda and coffee should be included on the flight. There was no entertainment.
Nonstop flight you can’t beat it for the price!
Flight was delayed over an hour
Everything was actually very good except for the fact that they delayed the flight 3 times for a total of 4 hours when the flight was supposed to be at 8:30pm. So that made for an extremely late landing (2.5 hour flight), and if we had the wrong rental car company, we would have missed our rental checkout time.
Worst airline experience of my life. Do not recommend. News flash: allegiant has never heard of connecting flights. You’re dumb enough to take two allegiant flights on the same day? Well, buddy, get off the plane, race to baggage claim, wait forever, haul your bags to the ticket counter, pay another baggage fee, then get your sweaty butt back in that security line and figure out what to do about the flight you missed. Because allegiant does not check your bags to your destination. It’s their policy. No joke. If you catch a connecting flight, your bags will not. That’s just the allegiant way!
Cons: "I don't think any sanitization took place in between the people who rushed off the plane and when my flight boarded."
Pros: "The plane was super clean, no fear of COVID-19."
Cons: "I had problems with baggage and Allegiant staff at the airport were very unhelpful."
Pros: "Boarding was super smooth,"
Cons: "Offer some type of entertainment, ie internet or something"
Cons: "OMG, miffed and aggravated right now!! Currently on Allegiant Flight 1355. PIE to CVG A non-eating flight. These POSs MFers decide to have a friggen pizza party in the middle of the flight"
Cons: "I see no reason why the airlines cannot provide a beverage and snack - I think they still make plenty of money off our tickets and how much could this really cost them?"
Pros: "Allegiant is a Budget airline. Good fares and great service. Nonstop service to less traveled destinations"
Cons: "Nothing for the price."
Pros: "Direct flight was very nice. Took off on time and arrived slightly early. Flight crew was friendly and efficient."
Cons: "Baggage check not staffed until 2 hrs before flight and then it's a 20-30 minute wait to check a bag. Seats were uncomfortable, but tolerable for 2 hrs."
Pros: "The crew were very friendly."
Cons: "the seats were pretty uncomfortable, that was my main problem with the flight."
Cons: "Flight itself was great. Seats are very narrow"
Pros: "Crew was friendly and helpful"
Cons: "Offer at least water at no charge."
Pros: "The boarding wasn’t smooth, there were 3 women at the podium listing zones and it was very mumbled and low, quite hard to hear despite the small area dedicated to Allegiant passengers."
Cons: "The women at the podium listing flights could have been friendlier and more customer service oriented... there was a lot of mumbling into the speaker for boarding ... and the person kept giggling into the mic. Once past boarding, everything was great !"
Pros: "On time flight... good stew's, all around pleasant experience."
Cons: "the seats are hard and very narrow."
Cons: "There was no way for us to add another bag after our seat placement. No one answered the phone for Alligent and the website didn’t work. It costs $20 extra to do this at the airport. Even though it was not our fault that there was no one answering phone calls (and no way to leave a message)"
Cons: "Be on time, 3 hour delay."
Pros: "Crew was great"
Cons: "Earlier delay notification"
Pros: "The plane, the crew..."
Cons: "Seats wider"
Cons: "Fight was changed then late"
Pros: "Arrived on time after boarding was delayed. Great price/ you get what you pay for."
Cons: "No diaper changing station in any of the 3 bathrooms.flight attendants could have been friendlier"
Pros: "Availability at last minute was awesome, and the price was excellent. The direct flight was great too!"
Cons: "No frills... no peanuts!"
Pros: "It is hard to beat the price of tickets for this airline. I love the price; that the flights are direct & almost always on time; that the staff, from the flight attendants to ticket agents, all seem professional, helpful & friendly; and that the planes are clean and seats well cushioned & comfortable."
Cons: "I don't like that the seats don't lean back & that they are very close together with little leg/knee room. Altho the base price for the flights is cheap, they charge for "extras", including making your reservation by phone instead of online, printing out your boarding pass &choosing your seat. There's a fee for carry on's as well as regular size luggage. If you don't prepay for your luggage or if your luggage weighs more than 40 lbs, they charge $50, instead of $25. They not only charge for food, but also for water or any beverage. If you are prepared for a no frills flight & are willing to sit separately from your travel companions, etc. then this is a great way to save time (direct flights) and money. I will choose to fly with them again, even tho My husband & I prob. won't get to sit together. If you know what to expect & plan for it, it is a great way to save."
Pros: "My kids and I had great experiences with Allegiant Air, thanks in large part to some excellent flight attendants. This was the first flight for both of my children (5, 7) and they had a blast. On our initial flight from Indianapolis to Ft. Lauderdale the attendants even gave each of them their own set of pin-on wings since it was their first time. The kids loved this!"
Pros: "Airport and onboard crew were nice."
Cons: "It was myself, my wife, and our 18 month old son. The trip was a complete disaster. The first delay was from 12 noon to 7:30 pm because the plane was unavailable. We left the airport and returned at 6 pm for the 7:30 pm departure. The plane was "available." We checked our bags, found our way to the gate, and eventually boarded "ontime." Instead of taking off, however, we sat on board the plane at the gate for 2 hours as work was being done. The work was first called "maintenance," then "a small error code." The captain teased us by saying "folks, just a few more minutes and we should be departing." The crew nourished us with a dixie sized cups of water and Chex mix. Then finally the airline gave up and deplaned everyone. Once deplaned, it was explained to us that they couldn't clear the error code, so they couldn't use that plane. But there was another plane coming from Las Vegas to use so that we could expect a departure around 12 midnight. 12 midnight rolls around. Nothing. 12:30 am. 1 am. Finally, a plane arrives. But then the airline holds us up yet again - turns out we can't depart after all because the arriving airport shuts down at 2 am. Gee, they didn't know that before making us wait another 3 hours??? Now they're offering a refund to anybody who wants one, as well as a hotel for the night and the promise of a flight at 2:30 pm the following day. At this point, many of us are looking up alternative flights to Eugene and even Portland. A $1,000 extra for us. We're not sure whether we can trust Allegiant to have an actual plane ready to go the next day. And we're too tired at that point to even ask why the next flight would be at 2:30 pm rather than first thing in the morning. So finally we line up to get a hotel voucher and find our way to the hotel. It takes over an hour to checkin at the hotel because it's the middle of the night and 150 people just showed up to checkin. We finally get to our room at about 3:30 am. I'm amazed at how well our toddler held up sitting on an airplane for 2 hours, sitting at the airport for about 6 hours, and waiting to fall asleep all night. We eventually made it back to the airport the following afternoon and, praise the lord, made it to our destination. Allegiant - NEVER AGAIN!"
Pros: "Flight crew were very polite and we received free soda. Free booze however would have been more appropriate after spending my entire New Year’s Day in an airport."
Cons: "Reviewed 9 hours because a crew member didn’t show. Was originally told 6 hours delay only 20 minutes before the flight was due to leave. Received two $8 meal vouchers and rude and slow service from the entire ground crew."
Pros: "Boarding at the new Austin South terminal was a breeze!"
Cons: "It's ridiculous to make passengers keep their personal items on the floor when most of the overhead lockers are empty. Ridiculous and dangerous."
Pros: "Great flight. On time. Easy on. Easy off. And amazing fares."
Cons: "Everything great"
Pros: "Boarding speed and flight"
Cons: "Uncomfortable seats, does not recline, even water is for sale."
Pros: "Cost of tickets, airport locations-and more convenient travel utilizing smaller airports."
Cons: "Baggage fees are outrageous, no complimentary amenities or refreshments. Flight attendants were rude in asking parties to return to assigned seats, while there were several completely open rows towards the back, (no obvious or explained reason aside from "assigned ticket seats" that they should remain empty. Families or companions could have traveled together- seemed unnecessary to prevent this, only gain noticed was Flight attendants satisfaction at denying seat relocation."
Pros: "Great flight!"
Cons: "Price, service"
Pros: "Cleanliness, friendliness, on time."
Cons: "Charging for drinks and snacks snacks.."
Pros: "More room in seats. Low prices Nice staff."
Cons: "NO DRINKS!! not even water is complementary!! NO SNACKS!! Not even pretzels!! WOW! You have to pay for your carry ons. You have to pay for your checked bag ($50!) You are only allowed 40# in your checked in without an additional fee."
Pros: "The price for the flight and the direct flight make it worthwhile."
Cons: "Boarding process was completely chaotic; they had two lines, one for people with paper boarding passes and one for those with electronic passes, but they just let everyone line up all at once which was way too crazy. It needs to be better organized."
Cons: "Not enough options and what was available was pricey."
Cons: "Four hour delay and charging for on flight drinks including water"
Pros: "Arrived an hour before flight. Check in took 25 min and tsa 30 minutes. Tried to go through expedite line but agent refused to let me even though flight was leaving in 30 minutes. I have received better treatment in new York airports than here in Myrtle Beach. Who would have thought. There were 3 others that missed the flight. Why would they not just let's be expedited?"
Cons: "See above"
Pros: "I arrived less then 5 hours late"
Cons: "No free peanuts, no free pritzells,no tv show, no movie"
Pros: "Crew was amazing & child friendly."
Pros: "Great price ."
Cons: "Landing in Austin and having to walk down a wet slippery ramp and then across the tarmac in a thunderstorm ... got VERY wet . How about a cover ?"
Pros: "The flight was on time and the staff were courteous."
Pros: "Airline was great. Told us right away they were only going to do one drink service so we could order two. Left on time and had no issues. Would definitely fly with them again. Even though you have to pay to check a bag, it's still a better deal than any other airline out there. People need to stop complaining about the extra fees, do you want cheap or not."
Cons: "Nothing. Was exactly what I expected for a $35.00 flight."
Pros: "The outbound leg went well except for the very uncomfortable seats that are thinly padded and do not recline. We left on time and arrived on time."
Cons: "The return trip left five hours late due to a faulty plane. I appreciate not using a plane that was mechanically not working. I also appreciate that we did finally leave on the same day we were to leave. The replacement plane was as uncomfortable as the plane used in the first leg of my round trip."
Pros: "I sat in the front row so that I had leg room. It was worth the extra 20 bucks."
Cons: "No champagne."
The check in line for baggage was far too long and disorganized. The seats were thin and uncomfortable. The ticket price was okay. Please add better seats, a tv monitor. Provide water for free. Train your airside staff to be more professional, polite and efficient.
Was traveling with a family of 4 with 2 toddlers on a Friday afternoon, the flight was on time and the staff was professional, will fly again!
Although we also had a 3 hour delay. The flight was pleasant. The pilot was amazing. We had a lot of turbulence but the pilot seemed to know what he was doing.
On the mike they said if you can breathe it means your not wearing your mask properly
Nice flight. Seats are very uncomfortable though
Canceled trip due to covid risks. Given credit toward re-booking, without any attached fees.
Pros: "Crew was good and flight was fine."
Cons: "I would like to say that I wish your company cared more about people during this troubling time dealing with COVID situations. Your plane was jam packed with people in the front half, and the last 8 rows of the plane had nobody in the seats. I thought we were supposed to stay distanced as best as possible but I think you should really reevaluate how your system works."
Cons: "No problems. Just a tough time to fly."
Cons: "First time on Frontier, not a bad experience even though some of the comforts are not there. But the price is good if you need no frills"
Cons: "Slow baggage check. Dirty seats that don’t recline. And a far too long credit card advertisement coming through speakers so loud my ears were ringing. Never using Frontier again."
Pros: "The flight was excellent. The staff was very friendly."
Cons: "Our flight was delayed by 4 hours. We were told to arrive at the airport at our scheduled time but that caused a 6 hour wait for us at the airport. No one was at the counter to keep us informed."
Cons: "I understand that airlines have things happen and cannot always be on time. I fly enough to expect the occasional delay but in the last week I have had 8 flights with frontier airlines and 7/8 have been delayed by at least an hour. I would be a little more forgiving about the delays if the airline would be better about communicating the delays. The only way I found out about them was by checking the flight boards."
Pros: "People with carry on luggage get to board first. This enables us with such pieces to actually find room in the overhead compartments. Probably a good rate for flights less than 2 hours."
Cons: "They charge for carry on luggage. So if you check a piece, and think you can add a carry on, be aware, there is a charge. My ticket increased by $150 for these fees. Also, it is very cramped. If you are taller than 5’7”, or heavier, you will be very uncomfortable. The drop down trays fit a small paperback book. Not recommended for flights longer than 2 hours. Even when you stretch out your feet under the seat in front of you, you will hit the person’s feet in front if you. If you do not stretch forward, you will bump your neighbor. I was on a 3.5 hour flight and it was uncomfortable. I will likely not fly Frontier again."
Pros: "the flight was fine both ways"
Cons: "on the way to tampa i put my bag under the seat, on my return to milw the airiine ticket lady was rude to me, talked nasty and charged me 45.00 to take my bag on under the seat. after i could on the first flight, it was the same bag and same stuff inside, all she could say is no to every thing i said, im not happy"
Cons: "The flight crew was ok, think they started to get irritated with the whole situation as well but the part of the business that needs to sign off on the plane to fly and is good for malfunction was not signed and we had to stay on the tarmac for 2 hours when I should have been home in that amount of time approximately. I understand things happen but why have us board on a plane that shouldn't have people on the plane if it wasn't good to go."
Cons: "I am appalled by the poor customer service provided by Frontier. Their staff is very ignorant and unprofessional. It is very much worth the extra money to fly with another airline."
Pros: "Cheap flight"
Cons: "Cost $45 to check a slightly bigger then carry on bag in, no TV to watch on 6 hour flight, no Wi Fi.."
Pros: "Gave me a great seat"
Pros: "Nothing. Never again will I fly Frontier."
Cons: "The tickets are advertised for a low price but when you choose your coach set (nothing special, just a seat) they uncharge you. Want to have a carry-on bag? $30. WTF Everything on these flights is extra. Want water? Pull out your credit card. The gate was shorthanded with one person having to do everything. Never again will I fly Frontier."
Pros: "Even with all the baggage fees and seat fees, we saved hundreds of dollars by flying frontier. No, we didn't get free pretzels, but I don't think anyone should base a flight decision on 25 cents worth of free snacks."
Cons: "If you don't read the conditions beforehand, you may not know to pay for carry ons and checked bags early. Also, their carry ons and personal items have strict size requirements. If you don't pay early or if your bags are too big you'll pay extra at the gate. Just be prepared though and you'll be fine."
Pros: "The water"
Cons: "Were over charged for baggage and then told it was our fault for bringing luggage on a trip. Charged me 120 dollars for a 55lb. Bag. We were specifically told 15 extra dollars not 75 dollars. Will never fly frontier ever again and after earning 82000 point in the last 2.5 years. I'm done with Frontier. My business will search out better less misleading airlines"
Pros: "No charge for my carry on."
Cons: "Plane could be cleaner."
Pros: "At least they were on time."
Cons: "Rude flight attendants. Don't include carry-on, and you actually have to pay more to get a seat. No snacks or drinks offered for free."
Pros: "The crew was friendly."
Cons: "There were no complimentary beverages including water. The seats do not recline at all."
Pros: "We landed"
Pros: "All good"
Cons: "All good"
Pros: "There's not much to like. The base fare was slightly cheaper than competitors. However, once you add up all the fees (e.g. $60 each way for a carry-on bag, variable fees for choosing standard seats, etc.) the price difference evaporates and you're left with the most uncomfortable flight imaginable."
Cons: "Even if you pack light and are willing to be randomly assigned a middle seat at the back of the plane, the nominal savings are not worth the discomfort. The seats are hard and do not recline - by the end of my cross-country flight in both directions my back was knotted up and sore for days. There's no entertainment and the plane is crammed - forget trying to sleep when a full flight of uncomfortable adults and children are put into that environment."
Cons: "too many add-ons. terrible seats, uncomfortable. No entertainment. No seat back tv.. don't recline. Slow baggage return. Check in was terrible. Over 100 people standing in line to check in before anyone was at the check in counter. This took way too long."
Pros: "I eventually got to my destination."
Cons: "My flight was delayed for nearly three hours. While it was not the crews' fault, the way they handled the situation was far from professional. Updates on our situation were sporadic and sparse. Moreover, once our flight received the go-ahead, the crew essentially reprimanded the passengers for not getting on the plane fast enough. I have heard that the crew does not get paid until the door on the plane closes, but their behavior was unacceptable. Their customer service did not improve during the flight. To top it off, the plane was also awfully dirty. Frontier bills itself as a bargain airline, but when you add in the cost to select your seat and the cost for your carry on, the price gets awfully close to any other major airline. Given Frontier's very poor service, the small amount of money you save is not worth it."
Pros: "I didn't enjoy the trip from Atlanta to New York or back"
Pros: "Really incompetent boarding, single person who could barely speak English. Seats not adjustable, charge extra for carry-on bag. Cheaper to check a bag versus a carry-on. Everyone needs a bag, so NO bargain after adding sear fee and a bag fee. First time, and LAST time for me using Frontier!"
Pros: "The airplane didn't crash!"
Cons: "Late, late, late...."
Cons: "From my experience Frontier is always late"
Pros: "Getting off the plane"
Cons: "Uncomfortable crammed seats, extra charges bag fees rip off"
Pros: "It was non stop"
Cons: "On way out it was worst customer service esp the flight crew. Yelled at someone even! Seats were uncomfortable. I'll never fly with them again!!! Carry on on way out cost money not on way back. Very confusing."
Cons: "I do not agree with paying for EVERYTHING! If you want to choose your seat that will cost you. You have to pay for your baggage and carry on. You also have to pay for anything you want to drink including WATER! The seats were okay but not enough leg room."
Pros: "The flight attendants were superb and the landing was the best I've ever experienced. Great experience!"
Cons: "I didnt like the fact that I couldn't talk to someone here in the United states for frontier. I didn't like that when I called customer service I was instructed to do the wrong thing and fill out the wrong form. And most of all I really hated that my flight was cancelled and my money put into a "shell credit" and when I went to re book the fight it cost 3 times the amount than I originally paid. Overall this has been a horrible experience and I will be tell everyone I know and even people I don't know via Facebook, Twitter, Instagram and snap chat about my experience . Overall I feel your service and your service provider failed miserably."
Cons: "Even when paying extra for better seats they were still terrible. First flight had a rude flight attendant. Never really one to complain when flying, because no one really enjoys flying, but this was an experience that will make me never fly Frontier again."
Pros: "Seats are easier to keep clean. No one is reclining into you."
Cons: "Seats are too close together. I'm 6 feet tall, and my knees rub the whole flight. Seat is not very comfortable."
Pros: "Original price, before the nickel and diming begins."
Cons: "Nickel and diming us on every single thing. Inability to use the tray table for anything more than a cup of water (that must be paid for). Charging for a carry on."
Pros: "Having less carry on luggage made loading a lot faster and easier to get on"
Cons: "Very little information about the mechanical,issues and length of the delay"
Pros: "Flight crew was helpful and fun they helped all that needed it and would chat when they could"
Cons: "Would of liked it if could have let seat back am handicap with a broken back and pelvic have rods in me and to lay back a bit more would have been great to have done to relax more"
Pros: "What a joke. Discounted fair was anything but discounted. They charge for carry ons as well as checked baggage. Overall ticket doubled in cost. consumer beware. Buyer beware!!!!"
Pros: "There is nothing to like, starting from delays in the flights, to missing the connecting flight, to bearing the super expensive carry on, worst seats ever."
Cons: "There is nothing to like, starting from delays in the flights, to missing the connecting flight, to bearing the super expensive carry on, worst seats ever."
Pros: "Nothing of note"
Cons: "Multiple charges that bought 'low' airfare up with others, yet lacked any free perk/service. Felt duped. Nickel-&-dimed for even a drink of water. Took abt an HOUR for luggage to appear! WTF? Hated it. Will not fly Frontier ever again unless desperate."
Pros: "finally getting a small glass of "complementary water""
Cons: "this flight was delayed but not until the entire plane full of passengers was already on the runway to take off. we were told we had to wait because of weather issues in Philadelphia and then after waiting nearly an hour we had to turn back to the terminal for "computer technical difficulties." The staff did not offer us anything until we were back in the air, 3 hours later."
Cons: "The baggage fees on Frontier are absurdly expensive. Charging for a carry-on is robbery."
Pros: "The crew was great, base price was good but I didn't expect do many fees. It's ok for sorry flights for shorter people with only a SMALL backpack. This airline is almost certainly an Americanized version of Ryanair of Ireland imo. at least they weren't selling lotto tickets onboard as Ryanair does."
Cons: "Seats are much too tight and seemed closer together than Ryanair. Nothing in the flight selection tells you about the fees that you'll get later. Don't use this airline for long flight unless you're 4'11" or less!"