Pros: Nothing

Cons: Confusing web site caused me to reserve a car at the wrong location. This error tripled my rental costs.

Reservations

Pros: What I reserved wasn’t available, other travelers experienced the same issue

Never again

Pros: Nothing

Cons: Traveling from CA to NY my rental had been booked with BUDGET 1 month ahead of time. I had personally called Budget to make sure payment was going to go thru and when. I was told it won't go thru until pick up time NO PROBLEM! I arrive and they tell me I can not use the card I booked it with way in advance because it's not accepted !!! So I am pregnant stuck at the airport with my 8 year old, my baggage with no transportation. I have booked with the same card previously with no problem but they said rules may have changed?????????????? LUCKLY Hertz was right next to them , after almost an hr trying to figure out what to do I walked over and explained my situation to Veronica at Hertz, she worked with me, she did EVERYTHING she could until she put me and my child in a vehicle for the amount of time I needed!! I almost cried ! THANK YOU VERONICA!!!!!

No support for bad battery

Pros: Car smelled like there had been smokers in it. The battarty acted up the first day I had it. Morning of second day, it wouldn't start at all. It was the way that budget reacted that was disappointing. I called the 800 number in my paperwork. That number told me I had to call someone else. After a long conversation to 2nd number providing all the info they asked for, they said that there would be a fee to send someone out to jump start the car. A fee because I had not purchase roadside assistance when I rented car. I was quite surprised that I would have to pay for them to come out to deal with the fact that they gave me vehicle with problems. And I don't remember being offered that option at rental. Had I known they don't support their vehicles, I could have saved about 30 -40 minutes of my time calling two phone numbers and explaining everything twice only to be told- sorry, won't help you. It seems like that's the first thing both customers service people should have mentioned when I told them why I was calling. I tried to leave at 8 am to drive to a meeting 1.5 miles away. I had a one hour window to be there to start meeting - 8:30- 9:30 am. After this problem, jump starting car on my own and driving to budget to exchange cars, I got to my meeting at 9:50 am - 20 minutes past my last opportunity to start meeting.