Pros: clean. super easy through the entire process, much appreciated that!
Cons: the upgrade to next level was still crazy small. i did not know what a chevy cruz was but my knees hit the dash board and passengers in back seat were very cramped. didn't realize just how small an economy car was. price was right though.
Dec 19 2016
Pros: Courteous and quick
Cons: The return. No one to check the vehicle.
Dec 23 2016
Budget care rental
Pros: Everything went smoothly and efficient. Personnel were helpful and courteous. We were very pleased with our experience.
Dec 28 2016
Pros: Staff was polite and very helpful. Convenient drop off and return process.
Cons: On the dropoff, I was almost accidentally charged double because of a computer issue. Although the staff was helpful and foxed it right away, it could have gone unnoticed if I wasn't paying attention and simply signed on the dotted line.
Aug 23 2017
Budget was great, I was a bit annoyed kayak though
Pros: Budget was great, I was a bit annoyed kayak though
Cons: When I reserve the car it gave me an option to add insurance. I thought I was adding the insurance through budget, but it turned out it was some third-party vendor. It was not obvious that this was the case. That kind of ticked me off after I found that out at the budget counter when they didn't have a record of me adding the insurance, even though I paid for it online. Then I found the email explaining the insurance was through some other company. That may have been stated on the website, but it really should have been a bit more obvious as I had no idea.
Sep 14 2017
Pros: Easy rental. We had to extend our rental and it was almost impossible thru the website, but the desk person was very helpful and we got it done without much pain!
Sep 17 2017
Great, No Fuss Thank You!
Pros: Ease of pickup and Return Experience.
Oct 19 2017
Only one complaint...
Cons: It was unclear that we had to go inside to drop off the car - most locations simply have a drop off right outside.