Cons: "Healthier food/snacks options"
Pros: "We arrived early and the flight was not full"
Cons: "The kid kicking my seat from behind me"
Pros: "Roomy seats. Well-organized crew."
Cons: "Cheaper tickets."
Pros: "Crew was pleasant and helpful."
Cons: "The delay for this flight was very poor, both before and after boarding."
Cons: "Assigned seating and if my flight would actually leave on time"
Pros: "They are very efficient and friendly."
Cons: "Having some food and seats that recline."
Pros: "The lead flight attendant had a good sense of humor and the pilot asked the flight attendants to move to the side so he could see out the back...not hilarious, but funny and appreciated."
Cons: "Nothing, all was good."
Cons: "I was supposed to go to a wedding in Chicago, and leave on thursday. They cancelled my thursday flight and did not get me to Chicago until Saturday, so I missed the wedding. They strung the whole thing out by scheduling me on new flights, only to cancel those later. Total mess!"
Pros: "Excellent seamless great service and plane."
Pros: "Smooth boarding process. I like that Southwest allowed me to change flight at not extra charge"
Cons: "It was a little delayed but no biggies"
Pros: "The crew was awesome and polite"
Cons: "Nothing perfect flight"
Cons: "We sat at the gate fully boarded with doors closed for 20 minutes. No idea why."
Pros: "Crew was great"
Cons: "Gluten free snacks like peanuts"
Pros: "Affordability was the strongest motivator in choosing Southwest."
Cons: "I hate that you have to pay extra for the opportunity to sit together with fellow travelers."
Pros: "Crew did a great job. Drinks served, full plane."
Cons: "Crew had no personality. Contrived politeness."
Pros: "The crew was really friendly and wanted to ensure you were comfortable."
Cons: "Pilot was late. Poor crew scheduling. Unnecessary delay."
Pros: "Very smooth, quick flight. Very attentive, friendly flight attendants. Overall great experience!"
Pros: "Good leg room. Not full flight."
Pros: "Not the friendliest airline but great value for the money!"
Pros: "The crew was very nice."
Cons: "The flight was delayed 1 hour."
Pros: "Being able to change tickets and onlly pay the difference"
Cons: "plane normally pretty full and extra tight when heavier person next to me"
Pros: "Because if a flight delay I would miss my connector from full to Jax, so I was rebooked EWR to IND, TO BWI TO JAX. I was flying from 1 pm until 10:30 Pm to get from EWR to JAX. Had 3 takeoff and 3 landings. So ridiculous to have to go to Indianapolis to get to Jacksonville!"
Cons: "Flying ALL DAY!!!!"
Pros: "Flight attendants made me laugh, specially the one with the mike made the boarding time very pleasant. Another was very helpful and patient with my wife who wanted to connect to southwest online in the middle of the trip."
Pros: "The airline allows two free checked bags! Aside from that, the departure was timely. The staff in-flight was very nice/funny. And arrival was smooth as well. I would strongly consider Southwest every time, even with a failed engine/window!"
Cons: "Nothing at all; the staff was amazing!!!"
Pros: "Everything was hassle free."
Cons: "Packed flight"
Pros: "The kind staff who quickly helped me rebook my flight after I missed my original departure."
Cons: "The unforeseen mechanical problems that delayed the flight."
Pros: "slight reroute for comfort."
Pros: "Flight attendants are always nice."
Cons: "I was in a group of 4 with boarding positions A2 through A5. We couldn't all get exit row, which is important to my husband who is over 6' tall, in spite of this which I find totally obnoxious. This was due to a woman who boarded outside of her group (she was C!), who boarded with her friend who had A1, and saved a seat for her daughter. The Southwest system is completely unfair unless two things happen: 1) people are not allowed to board outside their group and 2) IMPORTANTLY NO RESERVING seats. We have noticed that the trend seems to be pay for one person in a party to have early bird, and then reserve a seat. This is shitty."
Pros: "The flight and crew were very good. Arrived ahead of scheduled time"
Cons: "There was a delay in departure"
Pros: "Same as stated for the first leg"
Cons: "Same as stated for the first leg"
Pros: "The Crew went above and beyond as usual."
Cons: "It would have been nice to have a small selection of movies free with newer movies available for cost, vice all movies for cost. But overall, it was a very pleasant experience."
Pros: "I suppose we prioritized safety."
Cons: "We were very late because the crew had to ask for everyone on board's ID and names. It seems there may have been a security issue, but it wasn't clear what was happening. Folks missed or nearly missed connections - clearer communication could have helped."
Pros: "Crew was great."
Cons: "A/c was not working. Pretty dang hot."
Pros: "Friendly staff. Variety of snack selection."
Cons: "We spend 100k a yr with our southwest visa to earn companion fare privileges. We,my family of five, decided to go to FLL via BWI for Labor Day weekend. When we arrived at our gate we were told the flight was over sold and that I didn't have a seat. The lady at the desk was very nice and said you will be compensated for the mix up. After calling a few different people I was told that I wouldn't be compensated because my flight was "free". I refer to the 100k needed to attain companion fare capabilities Aka "free" airfare. We have never had a problem with southwest before to be fair quite the contrary but sadly the first time we had a problem it was handled in such a way that it cast a shadow over all of the past positives. Hopefully they will make this right. I can't imagine they won't."
Pros: "Nothing. Canceled"
Cons: "Surprised yow didnt know that flight was canceled"
Pros: "Flight needed to wait on a few people. Got off OK and landed well. Luggage was taken off at Houston."
Cons: "Luggage was removed in Houston (our layover). So we didn't have the bags in Indy. Was provided a kit to help. And bags came in around 1:30a to our hotel. Thankful! So great of SW to get them to us so quickly. We had a wedding to attend and will be able to wear our wedding clothes!"
Pros: "Boarding and quick baggage delivery."
Cons: "Baggage claim was very professional but we were lucky to get there ahead of a group from a flight where it looked like a bunch of bags were late. Process is slow (probably unavoidable) but only two people to handle the crowd."
Cons: "Flight arrived an hour late and then took another 40 minutes to get bags"
Pros: "Switched to an earlier flight, my initial flight was delayed"
Cons: "Had to plan my entire day around a delayed flight that would have ruined my vacation. Spend most my time in airports ok layovers"
Pros: "SWA is awesome! Courteous flight crew. Pop quiz to the people in the exit row before departure, made them think (what do you do if you look out your window and see fire?). Got their attention and reminded them of the seriousness of them accepting the responsibility of sitting there."
Cons: "Construction at the Boston airport caused a delay on the return flight, not able to handle all the flights with one of the runways torn up. Southwest shifted the departure and still made it a good flight with an almost on time arrival in Houston."
Pros: "The flight crew was great, cheeky but they drew in some laughs Tom make the flight very easy. Love that Hou to Den is only a short 2.5 hours, flight was easy and the plane was very clean. Quite surprised at how well maintained the plane was. Great job Southwest, you really do tackle the competitor and not your guests."
Cons: "This was nothing against the company but, more on their passengers. People when your seated in the very back don't cut off the entire front and middle of the plane just so you can get off first!"
Pros: "Crew was wonderful"
Cons: "For this COVID to be over"
Cons: "just an old plane. still had ashtrays in it. but overall ok because arrived safely and professionalism of staff was quite commendable"
Pros: "The crew was understanding and sympathetic to the customer's frustration with a delayed flight."
Cons: "Delta should have figured out a way to not delay the flight. Every flight was delayed."
Pros: "The crew was amazing. Kat and the other stewards were very friendly."
Cons: "Maybe the option for free upgrade to first class if flight is not full??"
Cons: "Safe and happy travel!"
Pros: "Crew was great especially Fawn. Best flight attendant I’ve had."
Pros: "Nice crew"
Cons: "Late flight due to ground hold EWR. Two screaming kids immediately behind me."
Cons: "No entertainment options at all."
Cons: "WiFi never connects food"
Pros: "The staff are great very nice pleasant"
Cons: "Wifi doesn't work for long time and have wait long periods to watch something. TV on head reat is nice"
Pros: "Food, comfort, entertainment and treatment by the crew on this flight was spectacular. There was a lot of food, good entertainment and importantly, the seats were wide and comfortable."
Cons: "Very old plane, 767-300. The bathrooms needed a better and more thorough renovation."
Pros: "The food was good Flight was on time plane was clean loved the crew! Flew out with them, and returned with them... so that was nice!"
Cons: "Not knowing we were being bused to plane from Terminal Boarded early because of it, created a bit of chaos and panic My tv was broken- worked intermittently need connector for iphone ear buds - should have universal ports"
Cons: "Need vegetarian meal in first class"
Pros: "Seats more comfortable, plan wasn’t too full"
Cons: "No charging port for cellphone."
Pros: "Everything. Very nice accommodating ok"
Pros: "The crew members were very friendly"
Cons: "Coach seats still a little too small. Always bump the person next to me"
Pros: "Crew and boarding were great, which I expect from a premium carrier like delta."
Cons: "Perfect day outside, not a busy day or time to fly. The email forbhe plane being late was was too last minute. A heads up sooner would have been nice. That way we’re not waiting at the airport."
Pros: "The flight was good, Boarding was smooth and fast"
Cons: "I asked one of the crew members to help me to get a better seat as I was very tired and wanted to sleep better during the flight and he didnt pay attention to me. I realized there were emthy seats available during the flight"
Pros: "drink carts came around twice"
Cons: "Even though there were sunchips available, they were not giving them out to everyone. Only the people that paid up in coach got the sun chips. The rest of us got these sad bag of pretzels and cheesey snacks. So sad. Why wouldn't Delta offer the same snacks to everyone? Seems like such a small additional cost compared to such an offensive action. The money you save is certainly lost in bad publicity."
Pros: "The staff was efficient and kind"
Cons: "The plane was late for weather reasons and they overbooked the flight they had to offer $400 for next flight wasn’t until the next morning.. no entertainment system on plane"
Cons: "No LCD screen for entertainment."
Pros: "Nice flight and good staff and service"
Pros: "Personnel was friendly and accommodating"
Cons: "Delayed half hour and no leg room"
Pros: "Smooth flight"
Cons: "45 minute delay (due to airport, not airline"
Pros: "Power outlets, snacks, beverages."
Cons: "Boarding (goes faster if the rear of the plane boards first), delay, insufficient space at seat, no advance notification of needed app for entertainment access, app not available on kindle fires."
Pros: "Crew was nice. Flight very smooth"
Cons: "We had to get seats at boarding because of the flight delay. She offered us two seats in the back. I knew they don't pushback so I said no. She had given the woman ahead of me two seats in comfort plus. Did not offer that and was rude. There were at least a few empty seats in that area. As a courtesy to us having 1)been delayed in Costa Rica. And then 2) a long wait for the connecting flight in Atlanta it would have been reasonable to offer those seats. Which remained empty"
Pros: "Boarding was quick. Staff and crew were friendly. Everything went well despite the 30 min delay we had on the runway. They gave us snacks and we ended up still arriving on time."
Pros: "Convince of the online apps and the TSA precheck"
Cons: "The aircraft was noisy, and the seats were very uncomfortable and extremely close together.."
Pros: "Flight attendants were friendly."
Cons: "Coffee was bad and was luke warm!! It was very cold in the cabin and then really warm."
Cons: "Delay and inoperative Sattelite TV"
Pros: "Nice regional jet!"
Cons: "It was a regional jet..."
Pros: "Variety of entertainment options, much was complementary, which was definitely a neat addition."
Cons: "There was a bit of a delay right before boarding, which was not the airline's fault, but air traffic control at the destination. Unfortunate, but things happen."
Pros: "Fast and very friendly staff."
Pros: "the inflight service and the quality of food was outstanding."
Cons: "some choice of indian movies would be appreciated."
Pros: "Boarding was efficient"
Cons: "My luggage didn't arrive with me"
Pros: "Polite and efficient"
Pros: "The crew was very accommodating and helpful and the new entertainment systems with the free movies are awesome. Because of the heat in the cabin we received additional beverage service and follow up waters"
Cons: "The air above my seat wasn't working for the duration of the flight and there were problems with the air throughout the cabin so it was uncomfortably warm for the whole flight."
Pros: "everything on schedule; courteous staff and great pilots"
Cons: "everything was very ordinary so cannot complain"
Pros: "Clean & new aircraft. Good selection for entertainment."
Cons: "Seating & booking was chaotic. Flight delayed."
Pros: "I'm not sure but it seemed as though the isle was wider than before or other airlines. It looks as nice not having the beverage cart hit my elbow when it went down the isle."
Pros: "Good movie selection, nice crew"
Cons: "Terrible food, no veg options, no leg room, seats barely recline"
Pros: "Like the smaller plane: less craziness!"
Cons: "Would've been better without the delay, but the aircraft was late getting to Atlanta."
Cons: "I loked everything in my trip"
Cons: "Was delayed 1.5hrs"
Pros: "Food in first class was quite good. Flight was smooth, and arrived early."
Cons: "The boarding agents lost control of the crowd form the get go. The first class cabin crew on our side of the plane was inattentive, though it appeared on the other half of the plane the crew was very attentive. This is one of the poorer first class seats in the industry. The "lie flat" seat is just that, a lie. It is pitched at an angle, though not as steep as some. Foot cubby is narrow and constrictive, bordering on claustrophobic."
Pros: "Great crew and service. Drink were served all the time. Everyone was extra nice"
Cons: "Small cramped and uncomfortable plane."
Cons: "I paid additional money for 3 seats together, when I got to check in I was told I cannot do that. I had to sit separately from my children. I was sat next to an obese man. I kindly asked the flight attendant if I can take empty seat across the aisle from me and was told no without a reason. I thought we were doing social distance ,but apparently not. As for there earlier claim of no 3 seats available next to each other .. it was obviously a lie because the seats just across from me where empty. I hope not to fly on American Airlines again."
Pros: "Great crew, clean plane"
Cons: "Plane was late getting in so boarding was an hour late"
Pros: "The crew was nice"
Cons: "There was maintenance happening on the plane after everyone boarded. It was a long wait on the plane and it could have been better if that was done before boarding."
Cons: "The flight was delayed for two hours"
Pros: "On time, good boarding process."
Pros: "Nothing I was traveling with my to kids and I ask if they can please provide me the setting for us together and they told us they can’t do it. I end up doing it by my self this is not good and didn’t get the help I need"
Cons: "Overall I didn’t like this flight at all"
Cons: "American Airlines cancelled this flight and then sent one of my two checked luggages to another flight to Newark from Chicago O'Hare and didn't even think to put me and the luggage I left behind on said flight? Either they should have left both and let me deal with it OR send me on a flight."
Pros: "On-time departure and arrival, friendly ground staff and flight attendant"
Cons: "The flight attendant closed all the overhead bin doors...even though there was room in them and she INDICATED as much...so why did she close them DURING the ongoing boarding process. Very strange and very dumb!"
Pros: "Just one of the crew (a young African American female) was pleasant the rest were mediocre."
Cons: "The wait was horrible, the boarding was delayed and the plane was hot and stuffy. Very bad first experience."
Cons: "Flight was delayed 90 minutes"
Cons: "Instead of flying MIA-EWR I was sent to ORD and then to EWR arriving at 11:00pm"
Pros: "I had a connection flight to JFK I came before the time about 15 min and crew saw me but she told me, sorry someone took your seats I lost around 4000$. This happened at Dallas airport."
Cons: "My flight TO Charlotte was cancelled on Wednesday morning and AA couldn’t find me a flight to CLT on Wednesday so I had to spend 22 hours in the car driving to NC and back. I huge pain!!!"
Pros: "The airline staff was SO kind and helpful. I'm an AA fan now!"
Cons: "They left the lights on the whole flight"
Cons: "Bought a sandwich which was old ..."
Cons: "The flight had no pilot assigned to the flight yet the attendants still boarded us. Then we waited on the plane for an hour before exiting the plane. The attendants gave us little information on flight alternatives and when the flight was finally allowed to board again, they did not announce it and so had I not been waiting close by, I would have missed my flight. It was extremely disappointing but not shocking with all the scandals that have occurred this year with American Airlines. I do not recommend flying with them."
Pros: "Terrible delay in plane on tarmac. Just nasty"
Pros: "Crew very quick and efficient in service"
Cons: "Over crowding, boarding is a jungle,"
Pros: "ON TIME"
Cons: "NO ROOM TO BREATHE. AISLE TOO SMALL TO WALK WITHOUT HITTING SOMEONE AA IS MAKING BILLIONS PER YEAR IN PROFIT. SO CHEAP, YET PRICES ARE SOOOOOOO HIGH"
Pros: "Nice staff, on time"
Pros: "Flight crew was friendly."
Cons: "We taxied on the runway for over an hour. The plane was uncomfortably hot while we taxied. They could have waited to board the flight or served drinks while we waited."
Pros: "Priority boardinf"
Cons: "Being forced to pay extra for seating because no other seats available."
Pros: "Purchased extra legroom -- on time boarding"
Pros: "we left on time and landed early. staff was friendly and kind."
Pros: "Wifi available. Big plus!"
Pros: "Free checked bag"
Cons: "2 hour delay No food to buy or drinks"
Cons: "Couldn't get off the plane. A problem with the ramp."
Cons: "I was supposed to be in stand by and the screen continue showing I could go to the counter and get a seat and I have to wait till the end so that I was going to be given a middle seat. I said forget about it, to pay 75 dlls for a change of ticket and you make me wait till the end to give me seat u want, forget it, I know this is stand by ticket but I dont like the attitude of the people, they dont help you at all really bad service you should learn from other airlines giving at least if you are delayed an apology and sometimes miles reward, not just food... Thanks for the SERVICE (i dont flight with you no more, even though cheap flights, but cheap things are expensive)"
Pros: "Ecerything from the boarding to the seating assignment"
Cons: "Just have to be organize as they do the boarding process"
Pros: "One of the smoothest flights and landings ever."
Cons: "Each seat doesn't have its own screen. Plane feels older than JetBlue by a lot. First checked bag is not free like JetBlue. WiFi is another additional charge. Overall cost was significantly higher than JetBlue for less value."
Pros: "I purchased extra leg room -- very spacious"
Cons: "Long weather delay -- over three hours."
Pros: "I did not like anything about the flight to be honest. Oh wait you did have cool club lights that were blue that tried to distract me from the fact that I had to take an American airlines flight."
Cons: "Holy moly. You know if you stopped charging extra money for checked baggage you wouldn't have a ridiculously annoying amount of customers with too many bags for overhead storage. Then you wouldn't have to threaten your customers to store their small bags under the seat. Then I would have room for my feet under the seat. When I would have been comfortable. I also wouldn't have to annoy my neighbor with trying to move and get comfortable. But instead the exact opposite happened and I'm offended you guys have America anywhere near your name."
Pros: "Paid for extra leg room...otherwise everything went very smoothly.."
Pros: "Flight was on time."
Pros: "The flight crew had a sense of humor"
Cons: "That they bearded you like cattle in Cahrlotte"
Cons: "Aircarft could of had mor a/c"
Pros: "the plane was great"
Cons: "the flight was delayed one hour"
Pros: "The flight was delayed. I did make my connection"
Cons: "No entertainment, screaming children and no food"
Cons: "Seat assigned"
Cons: "For the price it was a very good flying experience"
Pros: "Great crew. Everything was on time. Loved it"
Pros: "The plane was super clean, no fear of COVID-19."
Cons: "Covid travel. Had us board an hour before take off and the back half of the plane was 100% full. Every seat including middle seats. 15 min before take off they allowed passengers to take empty seats and spread out."
Pros: "We had a really nice crew."
Cons: "It wasn’t explained to me that Zone 2 allowed no storage of bags overhead. What was that $50 fee for? Hidden fees confusing."
Cons: "I see no reason why the airlines cannot provide a beverage and snack - I think they still make plenty of money off our tickets and how much could this really cost them?"
Pros: "Crew was nice."
Cons: "Not having so many extra charges and having to pay for a carry on"
Cons: "Be on time"
Pros: "Price of ticket. Crew was efficient."
Cons: "Baggage limitations are not clear: especially when the ticket says no carryon luggage. What they mean is anything that fits under your seat and is under 20 lbs is OK. Seat did not recline. Leg room was poor."
Cons: "Delayed due to weather"
Cons: "There was no way for us to add another bag after our seat placement. No one answered the phone for Alligent and the website didn’t work. It costs $20 extra to do this at the airport. Even though it was not our fault that there was no one answering phone calls (and no way to leave a message)"
Cons: "on time flight. Accurate info on app. Correct seat assignments"
Pros: "The plane didnt crash :) Friendly attendants."
Cons: "NO WIFI. Flights are delayed often, what looked like a brand spanking new plane had the most uncomfortable seats ever, felt like sitting on wood in the exit row. You get what you pay for though."
Pros: "The plane was very clean and well lit. The crew was excellent. Very friendly and nice."
Cons: "The seats are pretty uncomfortable. They are so close together and there is no room to store anything. The tray tables are a joke, you can't even fit an iPad on them. The bag check process was trouble at both legs. They have lower weight limits than the major carriers and that really should be highlighted better when you book with Allegiant. Also, bag checkin for the flight I was on started at 7:45am. There were only 2 people at the checkin counter and one of them was busy doing something and ignoring the customers. So that was a little annoying."
Cons: "I bought a flight that I had to end up cancelling - when I called to cancel - within the 24 hour period, they would not let me cancel despite text on my confirmation saying that there would be a free cancellation within the 24 hours. Extremely annoyed that there was a blatant miscommunication. I did not end up going on the flight but was unable to get a refund which seems ridiculous given that there was text on the website explicitly saying this was their policy."
Pros: "Flight attendants were nice."
Cons: "There was no one working at the counter when we arrived at the airport and there was already a sizable line. We waited about 10 minutes before anyone showed up to assist customers. Not sure what was up with that. Very uncomfortable seats and crowded seating on plane which is typical these days everything else went fine. Flight left and arrived on time."
Cons: "Paying extra for EVERYTHING"
Cons: "5 delays between for a 4:27PM flight that eventually took off at 3:15am. My biggest issue is the unrealistic delay that could have left us in the airport for 11+ hours. Very thankful that they did allow me to change departure locations to another airport at no charge. That flight went well, even arrived early."
Cons: "4 hours late. No explanation. I have flown Allegiant 3 times. Late twice."
Cons: "Baggage claim very slow"
Pros: "Great flight. Great staff."
Pros: "The entire crew we're so accommodating and Robin was hilarious, made the hassle of traveling enjoyable and entertaining."
Cons: "Nothing all was great!"
Cons: "The flight was delayed 9 hrs. We were going to NYC for 2 days. We missed an entire day--- cut our trip in half."
Pros: "Flight crew were very polite and we received free soda. Free booze however would have been more appropriate after spending my entire New Year’s Day in an airport."
Cons: "Reviewed 9 hours because a crew member didn’t show. Was originally told 6 hours delay only 20 minutes before the flight was due to leave. Received two $8 meal vouchers and rude and slow service from the entire ground crew."
Pros: "Smaller airports make travel easier, and more relaxed. No frills--to get even water on the flight you'll pay for a bottle. Personnel all tend to be friendly and helpful. With Allegiant I've learned to pack lightly and plan travel carefully. It's been worth it as I have been able to see friends and family more often. We even took an impromptu vacation this year when we found a great deal on airfare."
Pros: "friendly helpful staff. on time. safe."
Cons: "my suitcase went to the WRONG destination. very inconvenient and expensive. also plane interior was pretty shabby which made me wonder about the engines, mechanical etc."
Pros: "I’m 5’10- tall for a woman but average height I’d say overall. I was so cramped in that seat that next time I will choose another airline to get more rom."
Cons: "No free water?! That’s just cruel considering the flight was over 2 hours."
Pros: "New plane!"
Cons: "Boarded too early!"
Pros: "Plane, staff, made best of bad situation. Seats are only OKAY to Good, but NO airlines are really comfortable so by comparison they were good"
Cons: "The delay - this time not due to the airlines, so thus the good review."
Cons: "Allegiant needs to put more than just school bus seats in their aircraft."
Pros: "Flight attendants did the best they could; just a bad situation. It happens."
Cons: "Said it was a radio problem, but we were delayed, told we were leaving, delayed, de-planed, changed planes and finally got in nearly four hour late."
Pros: "Great price. Direct route. Friendly gate staff and flight crew. On time (actually early) departure and arrival."
Cons: "Flip side of departing early is they closed boarding over 30 minutes before scheduled departure (nearly missed flight)."
Pros: "Departure was on time and arrival was a little early! Nonstop flight was great!"
Cons: "Seats are a bit cramped and their is no pocket on the seat back to put your water bottle or book"
Pros: "other airline seats are concave, forcing my back in to a painful posture. I'm 5'2", 120 lbs, so I'm not the normal body; but I just can't imagine who finds concave comfortable. Thank you Allegiant for a chair with a more-flat back."
Cons: "I was surprised with the carryon fee and wondered if I would have to pay fees to use the toilet. I didn't use it, so I don't know."
Cons: "Worst plane trip. I am a bigger girl, and I could not even buckle my seat belt due to the size of the chair. I have never had this issue on any other plane flight. It was incredibly noisy, and rough ride. I will not travel again."
Pros: "Good for Domestic travels"
Pros: "No complaints about the trip to Newqrk. Everyone was very helpful and patient since I am an unexperienced flyer."
Cons: "I didn't like thinking I was paying one price then paying another or buying insurance that would have been useless since it doesn't cover anythIntg."
Pros: "At least I arrived to Oakland eventually. A one hour flight turned into a 7 hour wait and flight"
Cons: "7 hours from Vegas to Oakland. I could have driven. I deserve a reufind voucher"
Cons: "Significant Delay"
Pros: "The stewardess remembered us from the previous flight and was awesome to my son!"
Cons: "Kind of bumpy and a little late."
Pros: "Evertything was on schedule ."
Pros: "The flight was on time and the staff were courteous."
Pros: "Quick easy flight"
Cons: "Plane was dirty and old. Was nauseated on both flights."
Cons: "The flight from Las Vegas was changed twice"
Pros: "everything was organized, friendly and right on time"
Cons: "seats are an in thick. also, too much talking!, why do you need to tell people abc are on the left, def rt three times? they re marked and a few tines not to queue by the bathroom? and in and on... after the safety fdrill, pipe down, its annoying!"
Cons: "Seats were made of stone."
Pros: "The direct flight"
Cons: "The seats were a bit hard"
Pros: "The entertaiment movie & one of the crew very caring towards elderly"
Cons: "No delays"
Pros: "Crew was nice and pleasant. Seat is small but it is what it is!"
Cons: "Newer movies"
Pros: "I’m handicapped and requested wheelchair assistance when I booked flight. Not once was it ready I had to ask for it at every leg of trip, going and returning. Took morning flight home to connection and when landed was told that flight was cancelled and rebooked my on another flight which was fine but didn’t have the seat available that was originally designated and the woman at customer service didn’t care. New flight delayed 3 times and I ended up being in Newark for 9 hours and got a total of $30 in vouchers, had anyone that gives these vouchers out bought anything in an airport before? And the $30 I did get I had to beg for as well. No more united for me thanks."
Cons: "Wifi only worked for a half hour, we paid extra to bring carry on bag, and the're was no space in the plane, had to send it in the cargo."
Cons: "The remote in the arm rest is the worst part of the aircraft. You can never rest your arm because you will always hit the remote changing the channel or turning the screen on."
Pros: "Flight attendants were great (at least ours)."
Cons: "Pilot slammed us down onto the tarmack when we arrived Newark."
Pros: "Crew let me sleep. And was very pleasant and professional. A positive and upbeat attitude goes a long way!"
Pros: "Crew was kind and apologetic after 2.5 hour delay, provided water before take off and tried to be accommodating."
Cons: "The change of planes forced our family of 4 to all be separated. In order to care for my ill husband I had to accept a seat change to a middle seat. Our original seats put us in seats 18 A B. My daughter was ticketed in row 40 and my son in front. We paid for economy plus, 1 out of 4 didn't get it!"
Cons: "My bag beat me home. How does that happen?"
Cons: "Delayed flight which kept pushing back for more then 5 hours. Got booked on the next flight got middle seat. Flight attendant was rude and short with people. Not very personable. Plane was so hot everyone was sweating."
Cons: "It was hot and sweaty inside the aircraft for the whole trip. Crew were not helpful when asked about it. Drinks were served much later after take off, despite making us wait a long time in the runway. TV was a pain to operate."
Cons: "Bad actitude of personal and crew"
Cons: "No assistance at all for handicap person, try to ask for help and was told grab a wheelchair and have your family push you or wait till 530 which my flight would be boardiat that time."
Pros: "No one booked the aisle seat and for the first time in 10 years I flew comfortably!"
Cons: "We walked from one end of terminal C to the other after already having the gate changed twice!"
Pros: "Our flight was 30 minutes late leaving which gave me a too quick layover. Newark Airport website doesn't advertise the bus terminals, just the trans (which means security) - but the flight attendants were so kind and told me exactly where to go to do the bus so I didn't miss my flight, although it was close!"
Pros: "People were courteous."
Cons: "Long time waiting to be called by group number. The direct tv system was not working well, needed rebooting. Uncomfortable seating arrangements, should be allowed to sit in empty seats without paying extra."
Pros: "The Houston United Gate for this flight was very nice. The staff were very professional and courteous."
Cons: "I didn't like the fact I was unable to reschedule my flight due to medical reasons. The ticket I purchased was nonrefundable. I wasn't asking for a refund, I was asking to reschedule due to medical reasons of which I have a letter from my Cardiologist as proof of my condition. I saw my Cardiologist Baxter D. Montgomery, M.D. phone: 713.599.1144 on June 9th and was treated for uncontrolled Blood Pressure. I was advised to reschedule my flight after a follow-up appointment on June 23rd. On June 10th I Called United to reschedule my June 11th flight and was referred to Lowestfare.com at 800.678.0998. I spoke to Albert and explained my situation and was told that I couldn't reschedule. I asked to speak to a manager and spoke to Jane who only confirmed that I couldn't reschedule and nothing could be done. Not allowing customers with verifiable medical excuses to reschedule their flight is a shameful business practice."
Cons: "Having a 3,5 hour delay."
Cons: "Last minute terminal change AFTER having gone through security at another terminal made the trip quite stressful."
Cons: "Internet is painfully slow. I can't believe I paid 6.99$ for almost nothing!"
Pros: "Kayak helps find a really great price. It makes the process efficient and easy to use."
Pros: "The plane was more technologically advanced than others."
Cons: "There was a delay in takeoffs and landing."
Cons: "Had to pay for wifi in flight."
Pros: "Flight arrived on time despite overbooking issues that delayed the take off."
Cons: "A large and very loud group was on board, switching seats and being disruptive. The flight crew did nothing to quiet them or keep them from annoying everyone else."
Cons: "Why always changing gate! Almost miss my flight because of the change of gate, not that is was late at the airport... Inform your customers via email or text message for any delay, change or modifications that has or will be made on the trip with the airline. It's that easy, no body ever listen or understand what you saying on the microphone..... Henry R Scheurer"
Cons: "Rude and unhelpful staff. Delayed also which made my travel bad."
Cons: "Not enough room for my carry on and they checked it. I did not have a secure bag to check with lock and was upset."
Pros: "Crew was fantastic as they suffered through the continual delays with us."
Cons: "flight suffered a 2-1/2 hour mechanical delay in departing Houston. We arrived at EWR around 6:30p. Took a long time for baggage carousel to start dropping bags, and then we discovered there were none for our flight. we had to go to baggage claim to retrieve, as for some unbeknownst reason they arrived far ahead of us."
Pros: "Friendly service. Flight arrived earlier than scheduled."
Cons: "No personal in-flight entertainment."
Pros: "The crew was very accommodating. The cockpit crew did an excellent job from start to finish. Great landing in Newark."
Cons: "The flight was overbooked by at least 10. The arriving flight delayed departure 45 minutes which almost caused a missed connection. The original time between connection was 90 minutes. By the time the first flight arrived, the second was already boarding."
Pros: "Puntual y eficiente"
Cons: "Bad never want to travel with united again..."
Cons: "Delayed 5 hours"
Pros: "It was pretty cheap"
Cons: "Our flight was delayed because the pilot wasn't there. I feel like this sort of thing always happens with united. When I went to ask for help about my connecting flights I was treated like I was the one inconveniencing them. And the response I got was there's nothing we can do if you miss your connecting flight the only one going out today is at 10 pm but it's completely full already. I feel like it was the worst customer service and while I realize the lady I spoke to was probably not the one responsible for the captain being Mia she could have been more kind and more helpful by 100%"
Pros: "Economy Plus seating was awesome"
Pros: "I liked that you guys had free movies. Good ones at that."
Cons: "I didn't like the snacks."
Pros: "Entertaiment. Individual monitors with complimentary headphones and a great selection of movies and tv programs"
Cons: "Flight was delayed for 4 hours. No explanation from the united customer service counter. Spend the whole day in the airport (with all expenses covered by me not even a coupon for a coffee? ) The boarding process once the airplane arrive was terrible, zero organization! It took forever."
Pros: "Relatively cheap flight... Key word is "relatively""
Cons: "You are literally only paying for a seat on a plane on this airline nowadays... No food, 1 drink + 1 water refill, cramped space, no checked bags... Should I continue? And come on: YOU NOW HAVE TO PAY FOR IN-FLIGHT ENTERTAINMENT (if there is any at all)?!?!? This is just getting ridiculous."
Pros: "Arrived a bit early"
Cons: "Having to pay for my one checked bag, never before on an international flight!!!"
Cons: "Barely any leg room for even someone who is 5'2"."
Pros: "Nothing This was the worst flight I had in all the years I am flying with United"
Pros: "I liked that I slept the whole way."
Cons: "That united barely serves any snacks, need something besides that wafer that won't even make a dent in hunger."
Cons: "The service was good, and the food tasty, but not very much. Also, the guy next to me couldn't sit still, but that is not the fault of the airline."
Pros: "One of the best flight I ever had"
Pros: "Boarding was quick"
Cons: "No video player"