i do like service in plane and at the counter no problem with baggage.all ok.thank for good service.sincerly vladimir hodan
Very professional ground staff and cabin crew; very genuine and trained well. However, the first class food is absolutely subpar. Entertainment choices were great though & the lie flat seats are fab!
Personal courteous service
Quality of food
The plane from Johannesburg to Doha was Fine but not as wonderful and comfortable As flight from Doha to Chicago
Seats and IFE
Food wasn't good
Very bad experience and crew was unexperienced
Crew was good. Food was OK.
While going Airport staff was not at all good at Chicago airport. I had a carry on bag, which I had been using in all other airlines as carry on for last couple of years and never was told that the size is not right. I was asked to either check in carry on as extra baggage and pay $300 or put my carry on stuff in my other checked in baggage and pay extra for over limit $120. And I have to trash my carry on of $80 value. I was not at all happy. I noticed in the flight so many passengers have the same size carry on, which I have to trash. On my return journey from Delhi to Abu Dhabi I was talking to a woman in the security line, who was sharing the same experience and she told me that they charge her $400 for one extra suitcase. To me that was shocking as how come I was asked $300 for extra checked in bag and she was charged $400. No idea what kind of policies Etihad has for extra baggage. I would like Etihad management to pay attention to the airport staff dealings with customers.
The food, the entertainment, the fact that the airline staff could speak English and that some of them were actually helpful
The upkeep of the airline, some of the airline staff to treat all passengers as one as I noticed more than an unusual amount of passengers were favoured over one another. A minimum flight of 5 hours was served with just the one meal. We were served lunch at 930 am on one flight. The observations in economy aren't as important as business class. Only if we could all afford to travel on business class.
On time departure and arrival. The Airbus plane has enough legroom for tall persons.
Fligth were on time
My flight from Montreal to Atlanta was 2:30 min Left at 6:10 arrive at 8:30 roughly Tried twice to get to my connection earlier and get 9:30 instead of 12:09 fligth to Daytona Delta was not flexible to allow me to book saying i did not have 55 min in between fligth which i had than lear n it will cost $75.00 to change the fligth - What? Very disappointed of Delta - lost 3 hrs at the airport today
Trying too hard to fit as many as possible
Plane was far too tight. Very uncomfortable for taller individuals.
4 hour flight. Non-eventful except slight turbulence. Good to be home! Thank you!
Even though I was in economy class, crew service can improve
Seats and IFE
Good service. Excellent food
All were very friendly: at the airport and in the plane. Good food. We were well informed and in time!!!
Food wasn't good
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