Food tasted like the meat had freezer burn. Another thing all of our 4 check baggage was left somewhere and my oral medication for my diabetes was left in one of the lost luggage..most of the flight attendants did not know how to communicate in English.. the trip was a total nightmare
I am really satisfied with Eva Air and will definitely fly with them again.
I always preferred EVA air every time I visit Philippines. It’s just this time that I have to be very early to make sure that I don’t miss my flight due to TSA problem. There’s only one choice of food serve which you use to have 2 on our flight from Taiwan to Philippines . Otherwise I will still use EVA air in my future flight.
Amazing customer service. BUT!! It would be nice if the flight attendants SMILE a little more, I know they are doing their job, but it is importantly to smile back and be warm to passengers. Nobody is trying to hit on them, it’s just being polite. So, please Taiwanese flight attendants: SMILE MORE WHEN YOU INTERACT WITH PAYING CUSTOMERS
It was easy going check in was easy and pretty fast entertainment was up to date on movies and food was ok
From checking at the airport to end of flights, attentive and caring personnel, comfortable seating, great food. I plan on using EVA again. Thank you, all.
The crew was very helpful. Food was prepared with great care and tasted wonderful. Movie selection was a bit limited. The bedding on the seat is a little too thin for sleeping.
Their announcement was not quite clear in Chinese. The rest is pretty good.
The crew were all great, the flight went very well I am very pleased with the whole experience
Flight crew was the best. First time on Eva airways and we will be a repeat customer. Service was efficient and food was very good. Empty seats allowed us to stretch and sleep.
As usual the flight from AUS in Austin to SFO was late because they didn’t have adequate staffing to board the plane on time creating a 1 hour delay, which resulted in me missing my flight to Osaka due to a missed connection. When I got to the gate 10 minutes late after landing exactly the time the connecting flight was taking off, I saw my flight to Osaka sitting at the gate and that gates had closed. I attempted to contact United Via chat on the United App and was given the runaround and passed between 2 separate “agents” who after saying they could rebook me, told me I needed to go to ANA even though they’re partners and all of my ticketing was through United. After going to ANA’s gate at SFO to try and get help I was told I would need to leave and go to United’s ticket counter in order to get help. The ANA agents said that it was United’s issue. An hour after running to try to make my flight I got to the United counter. I showed the agent my itinerary and she helped as much as she could. I was booked on a flight that would occur 13 hours after my original flight to Osaka and given $45 in vouchers which doesn’t cover much at SFO. I had also spent 30000 miles with United to get an upgrade with more legroom. And that was not refunded to this point. Ultimately I lost 1 whole day of vacation in with my wife and kids and, the 30000 airline miles and I’m out the money and time I spent. In these situations United and their partners should go out of their way to communicate and accommodate but I was left to my own devices to find the right resources. The only option was to fly to Seoul 12 hours and take a connecting flight to Osaka: I am a United Skyniles member and would not recommend booking a flight with them unless you thoroughly understand the routes as it is likely you will be left to your own devices to resolve the situation.
I like that we made it faster than regularly scheduled. Everything else was poor. The boarding was slow and chaotic. One person was screaming instructions to people that didn’t understand and there was only one camera so boarding was slow. The crew was not very friendly and one stewardess was extremely rude to everyone the entire flight. The food was not good and not themed to the country we were going to like every international flight I’ve taken. Lastly the seats were awful. After this flight I would never recommend United and will actively avoid booking another flight through them.
Seat was broken. Check in was not possible until we reached the gate, by then we were separated.
They are very helpful and friendly. The entertainment is great with many choices. They will refill your drink and there is plenty of meal service. I’ll fly with them again when I transit Tokyo.
Entertainment and food is best. I love to use ana for a lots japanese movies…. Food was best
First trip from Tulsa to Houston by air. It went by quickly. I watched half a movie and continued the rest on the next flight. Staff was considerate and helpful.
Luckily I just tried to sleep. But the entertainment system was awkward to operate. I hate all this stuff with apps and adding it to your phone and all. It is a nuisance. I would prefer a good magazine or newspaper in the pocket in front of me or available.
Poor. We weren’t able to check in online (for several hours until we gave up) for no apparent reasons although our passports were loaded successfully. When we were at the airport check-in, a rep helped us at the kiosk but she disregarded the KTN provided to her so we had to come back for it after being questioned by the TSA person…
Just okay. Staff is accomodating especially at the check in counter and gate. Boarding was just fine. Leg room was cramped at economy. No entertainment, wifi is so-so. Cola in can given by cup, but rest of can was not given. At least give the whole can.
Overall experience is good. Except that the one of the assistant ground attendant during my check in is quite annoying when i asked her only one question, something regading the boardong pass. She should be more helpful and accommodating not arrogant.
overall the crew onboarding and providing service during our flight was great; they were friendly and helpful. I said ok to the entertainment because there was none, but the crew explained why which was very helpful. I am a diabetic and the type of snacks are not diabetic friendly (full of carbs and sugar). However, I am always prepared because I know the catering is for the larger population.
No tv. No free wifi. They need to ipgrade these planes - especially on a 2 hour flight.
delta wifi wouldn’t work boarding was not in sequence flight crew spent most of their time on the phone with the lights off pretending no one wanted or needed anything
Flight was 2 hr. delay, making me miss my connection to my final flight home to Roanoke. Now 12:38am in the morning and I just got the first available ticket at 5:30 pm tomorrow evening. Sleeping in the airport.
I am a die hard Delta flyer, but they missed it on this flight. It was on their very dated 717-200 aircraft, which I knew when I booked it so I knew it wouldn’t have seatback screens. However, the internet was awful and it wouldn’t even send texts a lot of the time, much less even connect to the delta app. It was also very hot while in the air, which never happens. What was even more disappointing is that the crew only gave me cheezits and a beverage, even though I was in Delta Comfort. The main cabin fare gets these items. I didn’t get any kind of improved snacks and that was unacceptable. The crew wasn’t very visible at all either. If this was my first delta flight, it would be my last. I am just going to assume it was a one-off flight.
flight was delayed 4+ hours. there was really no understanding of why? weather? the last hour of delay was post boarding. pilot seat was broken. was that the real reason? nonetheless, long day of inconveniences.
Flight got canceled 4 times, missed my connecting flight due to delays, have to wait to go home tomorrow
bulkhead seat had very little legroom - even in bsiness class.
I didn't take this flight. I changed the flight. Why am I getting surveys and notifications on flights that I change. Seems like a defect with Kayak.
I loved having a most black flight crew during Black History Month; rather by design or accident I appreciated the representation. ❤️
Big selection and great food and beverages in business class with good service. Full recline but less privacy compared with Qatar.
Really impressed with the Airline and much with the Crew. The crew was amazingggg, changed seats very easily, provided a lot of snacks on demand, the plane is nice and clean, the menu is well presented; unfortunately, the food is not fantastic, but it's not bad either but nothing to rave about. I am still rating it as excellent because I loved everything else; food improvement will be great!
My flight was delayed by 8 hours I arrived at airport 4hrs earlier but to see if they can reroute me to get my connecting flt to Hong Kong. They auto rebooked my flt. With no chance. Which I missed this entire reservation through kayak. My next flt they got me on was at 6 am. Misses an entire day of my trip abroad all my accommodations seat assignments were missed and missed adding my TSA precheck to my ticket as well as my vegan meal request so I didnt have meals on any of the flight....so not a comfortable experience. Please help me with accommodations upon my return.
The plane was dirty, the seats were torn and broken, the service was the most terrible ever, the bathroom dirty, they will not even serve water you had to request it, the meals were terrible, overall less than Zero, I will never fly Cathay Pacific again.
Despite the crew's rough day, they were all very focused and friendly. The flight was too short for a meal, so no rating on that. Re. the AA app. It still isn't ready for prime time. AA works with Cathy Pacific for international flights to LA and the Aa jump to PHX. But the AA app can't find my trip and this can be problematic with flight delays and regatings at LAX.
Frequently flyer number should and could have been put on at the time of booking as I gave the number when booking.
I didn't have much experience with Cathay Pacific airlines because of delay and missed connections, the bulk of the trip was on Japan Airlines.
Super delayed. Unnecessary. Need more competent people doing logistics to keep things moving on time. Totally unacceptable.
The crew were fine. I didn’t enjoy the food at all. I found it unappetising and really had trouble eating it. The comfort level was fine and our return flight is with Cathay Pacific but honestly I probably wouldn’t fly Cathay Pacific again.
I traveled to Singapore for 5 days, I didn’t receive my luggage until the 3rd day. When I received my luggage was broken which they fixed it supposedly. I never had such a poor experience with the any other airline. I honestly think it should be a compensation for all of my losses and suffering that I went through.
Really old place. Not as clean as it should be, tray tables needed better cleaning. The items, trays and some other items need to b6 engineered. Anything task you or crew may do is incredibly load, seriously engineer for quiet smooth, easy. Just opening and closing the tray table is actually dangerous and can easily injure a finger. I'm sure it happens as it happened to me! First time I used United and likely will be the last!
I’m an EP on AA every year for more than a decade but this was a very pleasant and surprising experience. Clean and sizable plane for HOU to CHI. 5 row first class. And excellent food in first class the steak option was really good. Your flight attendants even better. Seat 5A
The experience with United Airlines was excellent; however, the experience with Houston Intercontinental Airport (IAH) was horrible. Although our flight departed from Terminal B, we had to go through security in Terminal C and then get on a train for travel to Terminal B. Additionally, there was significant walking required to get to the boarding location.
Unbelievably smooth boarding at IAH and the flight attendants were top notch.
We flew business fares. Was amazing. However, the check in didn't offer business fares preboarding which is less hectic. 8/10 due to this. Staff compared to Canadian carriers go above and beyond. Would gladly fly United again.
Comfortable seating POS to IAH. Food options were satisfactory. Good seat from IAH to ANC. Food options could be better.
Always pretty good as far as I see it. Staff was friendly and process was quick to get on and off.
There could have been better food options in economy on the long 7hr trip from IAH to AM.
For the expense of first class, the seats could have been nicer and higher tier snacks would have been nice.
They delayed the flight 3 hours because it wasn't full they moved us to 5 different gates probably the worst airline ever not even spirit is this bad.
