Daily cleaning, installation of cabin HEPA filters on flights from Hungary to Pennsylvania
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Scores according to KAYAK customer reviews
Cons: "Everything was good"
Pros: "great food, nice staff, and on time"
Pros: "crew on the aircraft was polite and with service attitude ."
Cons: "the flight was almost 2 h late without any explanation from the ground crew whats is going on , why is the aircraft late and what would be with the connection flight in Istanbul. while arrived at Istanbul it was total mass : representative of turkish airlines was waiting and focused on a group from Korea or china , helped them and barely answered other passengers who didnt know what is the status of their connection flight , which was not shown on the screen ( to tel aviv for example ). then it turned out that my flight took off 15 min before and i was approached to turkish desk to get voucher for poor meal at 2.30 am in the morning and a new ticket . that was poor compensation for 2 h delay in BUD and delay to substitute flight that took off on 7:45 am , almost 6 h later in istanbul . i was forced to run at the airport like a mad instead of having a rep of the co , explaining the passengers where to go and get their new flight ticket and not run hundred of meters with no address in the terminal area . that experience was so bad i havent been through for 13 years . i arrived TA after 14.5 h of trip for a flight who to take 4 h net including istanbul - TA ."
Cons: "Checking in on line was not available which invited a standby seat for an overbooked flight that was purchased 5 months ago. Probably Will not use or recommend Turkish airlines in the future."
Pros: "Food was excellent. The built in entertainment from movies to games was amazing! It saves you space from having to pack a bunch of electronics."
Cons: "I always enjoy a window seat but the people next to me didn't get up at all! So I was stuck sitting and didn't have a chance to stretch my legs. Not the airlines fault of course. If you put your seat back a little, it just pushes your knees farther forward."
Pros: "The puntuality funny information video."
Pros: "The food was good!"
Cons: "I wish there was more legs room - 11 hours it iss long time to stay in one place"
Pros: "My flight from Budapest to Istanbul was delayed by weather and heavy flight traffic in Istanbul. At booking time, I had only a 1 hour layover, which I commonly NEVER schedule. Upon arrival at the IST terminal gate, I exited quickly and was met at the end of the runway by a Turkish Airlines customer service rep, permitting me to transit directly to the transit lounge, rather than sending me back through security yet again. As she looked at my boarding pass for the next flight, she knew who I was and she sent me directly to the proper gate for my next flight. Turkish Airlines, you ROCK! (My bag even made the connection!)"
Pros: "It was on time and we got there safely, otherwise not memorable in any way."
Cons: "The staff...not very outgoing....they clearly wish that they were somewhere else."
Cons: "They stole Items from my bag"
Pros: "The check in at Budapest was very helpful."
Cons: "Our flight was delayed from budapest to Istanbul, causing us to miss our connecting flight to San Francisco. The staff was rude and unhelpful in finding a way home, ultimately sending us to New York City for an overnight layover without hotel accommodations. We had to sleep at the airport for a morning flight to San Francisco, causing us to miss work. This was the worst travel experience of my life."
Pros: "Food drink"
Cons: "Knee room tight"
Pros: "Turkish Airlines is a wonderful airline. The service was excellent and the food was delicious and plentiful. They are organized and helpful. On time and smooth flying and landing."
Cons: "Seats are very tight (for those of us who always have to fly economy). Wish there was more legroom."
Pros: "Crew and entertainment were above average."
Cons: "The loading process was very long and delayed the flight. It was also very warm on the flight...uncomfortably so."
Cons: "The entertainment system touch is poor. Unable to use when it does not respond correctly"
Cons: "You could be choose food... one of the dish was only pasta... what about the people who's allergic? I am... The business class crew was very stuck up! Totally looked down at people who wasn't in the business class... The Aircraft has no AC that you could adjust air blowing on you! It was incredibly hot the whole time !"
Pros: "I enjoy flying with Turkish Airlines, because of the staff and great food options, but this time I was starving, to be honest, as the flight was almost 13 hours, and we ate like once or twice. Then.. I had to beg to water all the time. Why would not you provide with plenty of water for such a long flight? This made my flight not great. Boarding process.. HORRIBLE. Took me 1 hour to pass 50 meters of space with endless checkings. Never seen this before."
Pros: "I have been travelling on the Turkish airline since years and it is definitely the best"
Pros: "Food from Cape Town to Istanbul was very tasty and juicy. Yummy."
Pros: "Food is good."
Cons: "Horrible customer serivce. Unhelpful staff at front desk for check in and seat changes."
Pros: "Comfortable seat Good food Great entertainment options USB to charge phone at the seat"
Cons: "Nothing. Excellent experience"
Cons: "The plane was late, we missed our connection. Turkish Airlines also lost our baggage."
Pros: "Food is ok"
Cons: "When you call for steward/stewardess took so long before they come"
Pros: "The service and food"
Cons: "Seats are to cramped."
Pros: "The attention from the crew and services"
Cons: "One of my lougage was left behind , I got after a week of stressing from one state to the other with lot of stress and unplanned expenditure I was not really sure whether it was their fault or air canada who charged me $225 for a little box mearnt to b a hand lougage. .. I was really pissed but on all the Turkish airline gave their best but the connecting flight air Canada has the worst services ever.... no food or drink was offered all through to Canada and their workers lack customer service"
Pros: "Business class did have their own line."
Cons: "It did not matter where you were on the flight, last row or business class, you all boarded at once. It was a big free for all. And usually business class is given a given special treatment as soon as they are seated but it was not the case. The short flights are not worth the price of the business class."
Pros: "Plane was clean and comfortable. Crew were courteous. Hot sandwich tasted great."
Pros: "Service and food"
Cons: "Leg room on flight"
Pros: "TV accessories - socks, blanket"
Pros: "Great short flight, even with a meal!"
Cons: "Everything was good"
Pros: "Excellent service. Food was great too!"
Pros: "Great service onboard."
Cons: "Attendants did not smile, but were helpful."
Pros: "Loved the food. The crew members were extremely dedicated to making your flight go smoothly. They were very good."
Cons: "Bumpy on the way back."
Cons: "Failed to offer me newspaer upon boarding....passed our seat flying with cart full of papers!"
Pros: "sevice, personnel"
Pros: "Checking online and reserving seating arrangement."
Cons: "The desk did not open earlier than the other airlines."
Pros: "Staff was very nice and friendly. Overall, it was a good flight"
Pros: "The food and drinks were excellent."
Cons: "Entertainment option was restricted to one movie for everyone on the flight. I wasn't interested in the movie. This flight was not equipped with the entertainment suite attached to the chair like the previous flight."
Pros: "Great selection of beverages."
Cons: "The seats were not padded well. It was too uncomfortable for a 12 hour flight."
Pros: "Entertainment at the seat was very satisfactory."
Cons: "Boarding was really "orientalic". Small place, lot of people, long Q, long waiting time."
Pros: "Salmon salad and fresh orange juice on economy class is very unique."
Pros: "excellent meal friendly crew"
Cons: "late departure no entertainment"
Pros: "very professional, great entertainment. can sleep well over 10 h trip"
Cons: "feels weird to fly above Budapest on the way to Budapest"
Cons: "They don't have sufficient reserves of food."
Cons: "Less announcements about masks we get it We don’t need instructions on hand washing Drink service needed"
Pros: "Is definitely more organized. Hope it stays the same when things come back to “normal”"
Cons: "Some of the seats were not able to recline, and it was so uncomfortable."
Pros: "Friendly crew"
Cons: "Again all was perfect"
Pros: "Crew was awesome!"
Cons: "The boarding did not go on time. An announcement about why would have been nice. Still made it on the flight on time."
Cons: "We didn't really have social distancing on board but it was as good as could. be expected"
Cons: "No delays and more room"
Pros: "Leg room in comfort +"
Cons: "Removal of food trays could be done sooner"
Cons: "I’d prefer more a la carte food options rather than only boxes of stuff that include 3 things I don’t want."
Pros: "Friendly crew"
Pros: "Crew were helpful and cheerful."
Cons: "Flight on time! Missed connections. In hotel overnight. Missed the event I was travelling to attend!"
Cons: "13 hour delay"
Pros: "The inflight entertainment options were great!"
Pros: "This is a super aircraft with many amenities. The flight was smooth for the most part. Loved the movie and the classical music. The crew seemed to work well with each other and was very friendly."
Cons: "It would be nice to have an enforced carry on rule as people bring multiple large bags on and tie up the storage space."
Pros: "The boarding was fast and very well handled."
Cons: "Quick 30 minute flight"
Cons: "I got bumped from this flight a couple of hours before departing."
Pros: "All was good."
Cons: "Screen went out after an announcement. I told the attendant but lost the screen for the rest of the flight. Slow to load and unload."
Cons: "They changed the gate twice on me and by the time I got to the correct one, the flight had already left."
Pros: "Everything went as planned!"
Cons: "Pilots did a great job in informing us why the seat salt had to be turned on."
Pros: "Plane was clean and updated"
Cons: "No negative opinions"
Pros: "Fantastic Pilots and a great flight attendant."
Pros: "Loved having the Movie and tv options on the flight, really passed the time"
Cons: "Flight was overbooked, seat assignment at gate, was very anxiety provoking. I was concerned would not get on flight."
Pros: "The crew was friendly and accommodating. Although the flight was several hours late the crew and staff were very professional and apologetic. The alerts were accurate and timely. Once we were in flight I was extremely please with the ride. Thanks to the captain and crew my granddaughter and I made it home safely."
Cons: "The plane was delayed several hours."
Pros: "The flight is short"
Cons: "Delayed from 930pm to 6am. Didn't tell us till almost midnight. Because of scheduling issues not weather or anything. The check in people had no idea what I was talking about when I tried to check in for my 6am rescheduled flight."
Cons: "My seat was taken by another person and the crew member was not very helpful with getting the issue resolved"
Pros: "We traveled first class. Plane needs an update. Seats were not comfortable and did not work correctly. the crew had to continually pull the seat cushions up and reset the elec mechanism b"
Pros: "had connecting flight ready"
Cons: "the plane was 5 hours late, we did not even get free internet of a coffee or a free drink in the waiting room after debarring or in the waiting room connecting was ok, they had boarding passes ready but suitcases took forever to cross customs...getting bags almost an hour"
Cons: "Long wait for de-Icing. Got on and off the plane 3 times. First wait was 1 hour, but plane aborted takeoff. Second plane waited at gate with all aboard for 2-1/2 hours and never got slot and de-planed. Third plane waited 1-1/2 hours for de-Icing and finally we were headed home. Arrived 8.5 hours after schedule."
Pros: "Direct flight"
Cons: "Flight was changed. Missed an important event"
Pros: "Let on time and arrived 30 mins EARLY."
Cons: "Had to pay for meal despite length if flight."
Cons: "Horrible wait if nearly 30 minutes after landing"
Pros: "Flight was smooth and pleasant. Cabin crew was very kind."
Cons: "I flew on a 15 year old plane. After my excellent flight to LAS with AA, flying DL was a notable downgrade. No drinks and nuts/pretzels."
Pros: "Service. Sweet attendant."
Pros: "Pilot got us back safe through some bad turbulence, the flight was shaky from start to finish. They gave extra snacks, were attentive to any needs. Would definitely trust Delta pilots again. Also with this being a connecting flight, it was nice that the group of five I was in was given an entire row to ourselves."
Pros: "Getting to ATL"
Cons: "We boarded, they closed the door, told us to turn our phones off, acted like we were leaving, then informed us we had an hour delay. The flight attendants remarked that they couldn't hold us hostage and could get off if we want. The whole thing wasn't done properly."
Cons: "Hello allow upgrades to first class if they're available even when the flight takes off -on my flight in to Atlanta the pump three people up to first class and love them to sit in on my flight home to sit still empty what's up with that ?"
Pros: "As Scheduled, staff hospitality"
Cons: "+$25 extra each bag, seats not near travel companion"
Pros: "Boarding time and schedules were as expected or faster and other than the food incident, good attention from the flight crew."
Cons: "No choice during for lunch since the flight crew didn't have enough meals to cover the preferences of the first class travelers."
Cons: "No entertainment for the whole 5 hr flight. Very bad"
Pros: "Comfortable as plane was half empty."
Cons: "No entertainment available at all."
Pros: "Only thing I liked was the time, took off on time."
Cons: "Some flight attendants were in worse mood, they don't even smile. Communication was poor, and they did not even offer me a meal. I was ignored although I paid for the meal. This was very disappointing. Next time might consider, Lufthansa or any other airlines."
Cons: "Flight from LAX to SAN was good once we got across the airport from Westjet terminal to the Delta terminal. LAX is never simple! Comfort on aircraft today is never comfortable unless you pay the extreme pricing of premium seating."
Pros: "I upgraded for more legroom (still in coach), which also included earlier boarding. Unfortunately that does not guarantee odifect verhead storage will be available. The meal and "free" movies were a nice surprise. Maybe I overlooked mention that those were included in the upgrade, but I appreciated it. I do wish I had known meal was included otherwise I would not have eaten at the terminal. Ice cream was also a nice touch. Actually, the food is really good."
Cons: "Paid extra for legroom, which was sufficient. The seats however were still far too narrow. The passenger next to me were in a constant battle for the armrest. I didn't really feel comfortable in that respect."
Pros: "The passenger seated next to me with a sense of humor about our situation."
Cons: "For some reason when I booked my flight, for this leg of it, I had "get seat assignment at gate". Once I got my seat assignment I thought I had a window seat: however, when I boarded the plane, I realized that I was in the very last seat of the plane in the window position, but no window. I was crammed in next to a wall and claustrophobic the whole way as I couldn't see anything, couldn't recline at all because behind me was the bathroom, and the engine roared at times in my ears to where I couldn't hear the passenger next to me when we tried to have conversation as the engine was right outside my "wall". We joked, when we could hear each other, that we must've pissed someone at Delta off the last time we flew them. I have no idea why I had to get my seat assignment at the gate for this particular flight, or why I was put in the 'flying coffin' seat, but it made for a very unpleasant experience. Why even have that seat in the plane? Everyone pays a lot of money to fly these days and deserves better than that seat when doing so. just take those two seats out and give everyone else a little more leg room = much better passenger experience for everyone...my suggestion if Delta really cares about the quality of passenger experience."
Pros: "On time, efficient."
Cons: "Food is becoming more and more of a joke on Lufthansa, gone are the bad sandwiches, now it is just sweets."
Pros: "Easy boarding and nice crew."
Cons: "Flight was delayed by more than an hour."
Cons: "Seat I had was terrible .. not comfortable"
Cons: "Lufthansa in Frankfurt is a nightmare. Gates are very far apart and Lufthansa scheduled layovers are very short. We were running close to 2 km from one end of the airport to other with little kids barely making our flights. Boarding was on tarmac even for 747, once in rain once in 40C degrees."
Pros: "Good service."
Cons: "Check-in procedure. Plane was delayed a bit."
Pros: "Nothing to say anything flight is cancelled two time. Fed up of Lufthansa service."
Cons: "Change flight rules and regulations. Shouldn't cancel any flight even one passenger booked air ticket. Lufthansa is very worst service."
Pros: "This was our return flight back to the US much better then going to Europe!"
Cons: "The only thing i wish all airlines would consider is to give us regular folks more room(space) not just the rich people in business or first class! On a 10+hr flight it is well needed!"
Pros: "Met expectations"
Cons: "Nothing to note"
Cons: "I arranged assistance but nobody showed up."
Pros: "Flight was very delayed in Munich"
Cons: "Flight was very delayed in Munich due to a shortage of land and handling crew. Very disappointing. Everyone I know who takes this flight complains about the same problem. Arrived in Geneva around 21:00, 1 1/2 hours later than anticipated time of arrival."
Cons: "You lost my luggage !!"
Pros: "The crew was excellent, the food was pretty good,"
Cons: "One of the crew members was rude to me"
Pros: "Schedule was followed."
Cons: "At Budapest Airport only one check-in desk, #1 was shown on the big board for this flight and the airline Lufthansa was only shown above the check-in desk #1, which was dedicated for First/Business and M&M Gold status travellers only. Many economy class passengers queued there and at the end they were all redirected to check-in desk #3, as that was designated for Economy class passengers (however not any Lufthansa sign was shown above. When I mentioned to the ground crew (Celebi) that they should improve signs and not mishandle travellers, the person in charge (Nikolett Magyar) said to me arrogantly that they are right, and nothing they would do to improve the signs and passengers' information. This is far what I expect from LH representative, even if subcontracted and not an employee. That behaviour made my journey sour as travelling - especially with not a budget airline - is not just getting from A to B, but an experience which is worth to remember for good reasons, but not certainly for bad ones."
Pros: "The flight had plenty of leg room and a snack with drink was served free which was a nice touch."
Cons: "Very cramped seating on first part of journey from Budapest to Munich"
Pros: "Food, drinks, crew hel;pful"
Cons: "Boarding was not orderly, stupid system of delayed displaying of gate assignment"
Pros: "Crew was super nice, service great and plane comfort appropriate for the duration of the flight."
Cons: "Overhead compartments very narrow and could not fit small carryons."
Pros: "My flight from Budapest took off hour later then scheduled. We landed in Munich only ten minutes before the international flight's take off to San Francisco. Upon the Munich landing, eight of us were escorted on a special bus, with a special pass controll and on special routs to make sure we get on the plane on time. Our laggage managed to get on the same plane as well. Thank you Lufthansa!"
Pros: "Agents in the airport helped us avoid long passport lines in order to board connecting flight by putting us forward to front of lines. Otherwise we would have missed connecting flight."
Pros: "Staff were so friendly! The plane was clean and comfortable."
Cons: "no seat tilt"
Cons: "Gate change made with no PA announcement; we’ll, if you must, ok. But beginning boarding without telling anyone at all, making no announcements, not even in Hungarian, seems weird."
Pros: "Hasn't happened. Still waiting."
Cons: "Everything was OK"
Pros: "Short flight."
Cons: "Too many stairs, far away from the connection flight."
Pros: "The crew was excellent, friendly, and attentive, especially paying attention to my kids. The pilot and his crew did a great job during the flight as well. Thank them all for a pleasant and safe flight!"
Cons: "The only concern I have is regarding the diet. During the shorter flight, from Budapest to Frankfurt, the stewardess informed me that she couldn't get me gluten-free meal/snack. I understand that catering to special diet needs is not easy but following a gluten-free diet is not my choice, it is something I need to deal and live with on a daily basis. I felt disappointed since I had a long trip ahead of me, and I know that I, just like all the other passengers, had paid for the flight that should include the meal as well. Thank you for reading my concern and trying to see it from me, the passenger's point of view."
Pros: "It was trouble free - check in was quick and efficient in Budapest, boarding was no trouble, and transfer in Frankfurt problem-free. Cabin crew were good, flight was nice."
Cons: "They switched me to a different flight saying I won't make my connection due to high traffic at the BUD airport and they never told me that instead of arriving to JFK, they are flying to Newark airport. Having not known this at all, I had no ride home, super inconvenienced and I was 2 hours plus away from my home in Jersey. Horrible experience"
Pros: "Service was excellent. ."
Pros: "Pretty much a standard commuter flight."
Cons: "cramped. people are getting taller and taller. seats are getting closer to each other."
Pros: "Nothing. Never was able to get on the flight"
Pros: "On time"
Cons: "Marginal legroom"
Pros: "It was unclear how to do the boarding after priority boarding. People seems to board whenever they wanted; so was a bit confusing."
Pros: "My flight was cancelled, and I could not get rebooked for 2 extra days. I have not returned home yet. No experience on this flight"
Pros: "TV & movie selection, food and drinks were great! staff was friendly and there seemed to be a bit more room between seats!"
Pros: "The food was ok"
Cons: "There was no way to check seats or gates ahead of time."
Pros: "Flight attendants were great, entertainment system top in its class."
Pros: "Snacks and drinks were provided even though the flight lasted about an hour."
Cons: "Seats are uncomfortable."
Cons: "We couldnt fly because our name was in different order and they didnt want to change the order of our names."
Pros: "Lufthansa has us on a short connection in Munich. But instead of bumping us like Air Canada, which does not care about customers, Lufthansa got a little van for our family of 5, took us through expedited passport control and helped us reach our flight. They have done a superb job and it is great to see an airline that has a very capable ground crew as well as air crew. Lufthansa made us feel like they cared about us and trust me traveling with three kids under 6 we very much appreciated it and they will have our return business!!"
Cons: "Crew Service, food,"
Cons: "The Budapest Airport was not very organized for check-in."
Pros: "...and not for the first time.. And won't be the last.."
Cons: "Wifi onboard wasn't working.."
Cons: "Agents in Budapest were not pleasant at all."
Pros: "A little unhappy looking stewardesses but politely professional."
Pros: "The lufthansa planes are very nice and always comforting."
Cons: "We left late for absolutely no reason to be said. We landed late then in Frankfurt and instead of parking at a gate, we parked at the tarmac and had to wait for a bus to take us to the terminal. Then my layover was at the very end of the terminal. All of this combined caused me and some 30 other passengers to miss their connecting flight to Chicago. Just poor management of the flight."
Cons: "The clarity about baggage fees, really unclear and very expensive."
Pros: "The extra legroom in the Classic Package Seats."
Cons: "The snacks where a little on the dull tasteless side."
Pros: "usb Power"
Cons: "The seat padding needs to be improved."
Cons: "Boarding was slow"
Cons: "Haven't made it there yet still in Lisbon and no way to make it to cruise ship on time."
Pros: "The crew was really nice"
Cons: "The food and proving more snacks and drinks"
Cons: "When late, pls help passangers.with no helpfull people dont work"
Cons: "So many delays, no real info provided. When we had to stay overnight they didn’t mention it would take 4 hours to get our bags which actually never came. Airline industry sucks and deltas one of the worst."
Pros: "Great crew. That’s about it."
Cons: "Absolutely horrible business class on the A330-343. Honestly, they should be ashamed of flying this airplane. They have four of these from Singapore Airlines and of course on both flights I was unlucky enough to get stuck with it. The cabin looks horribly outdated, is worn out, and smells."
Pros: "The entertainment choices were good. The hot meal was very good."
Cons: "We would have appreciated water being served between the meals; it was a very long time with nothing.The cold meal was just ok. We paid extra for our seats and were very disappointed at being stuck in the middle where it is difficult to move or get up. It would have been nice to be able to actually"
Pros: "Nothing to like. Rude staff."
Cons: "No entertainment, either video or audio."
Pros: "Excellent landing, adequate number of attendents, food served, wide aisles"
Cons: "I would not do Nee as well ll for the twwwo plus hour flight. If the center seat was occupied as there simply was no space for my knees."
Pros: "the food was excellent. I was very pleasantly surprised by the quality of the food. Nice to have blanket and pillow provided."
Cons: "leg room was about average, but still tight. Very few airlines provide enough leg room these days."
Pros: "Service and food."
Cons: "We did the extended layover to experience one night and one morning/afternoon in the city. A 2 -1/2 hour delay took away our chance to see the city at night."
Pros: "Food was above average"
Cons: "Wasn't told that baggage wasn't included in my fee. Had to pay 170 Euros at the airport to check our two bags. Really really frustrating, and beyond an exorbitant price to charge for bags..."
Pros: "The web page said that I did not have to pay for my baggage, but I had to pay an expensive price."
Cons: "You have to add the price that we really going to pay, not a price to make the people think that it is a cheap price."
Pros: "The only good was that we were rebooked on another route the same day"
Cons: "Airlines should have informed passengers by e-mail about changes in their itineraries. Cancellation was shown on a web a night before."
Cons: "If you're going to charge for a checked bag on an international flight, it would be nice if you made that clear on the ticket purchase. A tiny link buried in the information section "See baggage information for additional fees that may apply" doesn't make it abundantly clear that you're going to be hit with an $85 charge each way (ultimately $380 for my wife and me round-trip). Sneaky and dishonest!"
Cons: "I was not informed my flight was cancelled until the day of the flight. I was able to get in touch with someone to pay for another flight but the communication was lacking."
Pros: "Boarding, crew, timeliness, choice of entertainment, modern plane."
Cons: "Food could be more inspired, legroom is limited"
Pros: "Nice crew, tasty snack, new plane with comfortable seats"
Cons: "Huge bag charge for anything over 8 kg! Sign said last call 40 min before flight when agent told us to check board 30 min before flight for gate assignment!"
Pros: "food and comfort was okay.."
Cons: "Outbound flight - Miami check -in personal was extremely unfriendly for no reason - got charged $160 - although have not received an upgrade - the connection flight had 3h delay- resulted and 8h waiting time at the Lisbon airport after an already 10h flight"
Cons: "Flight got canceled and delayed, staffs very mean and unprofessional"
Cons: "The food was not available for the business class passengers and we had to take it from economy."
Cons: "I booked this flight months and months ago on Kayak, excited by what I thought was an excellent deal to go visit an old friend. When I got to the Boston airport, I was told there is a fee to check a bag with the ticket type I purchased- of 90 DOLLARS each way!!! This is absurdly expensive. I tried to pay with cash as I had very little on my card, and was told this isn't possible. So I had to pay the fee, and arrive at my 7 hour layover with next to no cash on my card- too little to buy a meal in the airport. So I had a miserable layover experience. I do not recall seeing this baggage fee listed anywhere on Kayak when I booked my flight- it looks like this policy took effect in September 2017, but I booked my flight in July. I am very upset about this additional charge- it is dishonest and I will not be flying with TAP again. I am also considering using alternatives to Kayak, as the TAP representative said that it's Kayak's fault the baggage fee wasn't listed."
Cons: "Don't like their bagage fees"
Pros: "The hotel and accommodation were prepared, as we delay the connection flight to Miami because of the bad weather. BUT NOBODY GAVE US A CALMING INFORMATION ABOUT THAT 3 HOURS LONG TIME. WE WERE FORCED REMAIN IN THE CABIN 70 MINUTES AFTER LANDING!!!"
Cons: "The charged an extra cost for normal luggages, however it was free while booking. Istvan Sas U3MNSD and Iren SasneHarazin U4812T PLEASE GIVE OUR MONEY BACK! OTHERWISE WE CLAIM FOR COMPENSATION BY LAW."
Pros: "Lots of legroom. On board crew was good."
Cons: "Check-in was a little bit chaotic."
Cons: "Without notice, we were put on “standby” line, all of the workers told us all of the flights for the remainder of the day and that we could wait by the gate all day or just “take a taxi” from Lisbon to Porto.... a 3 hour ride. Ridiculous! We finally begged our way into being squeezed into a flight to Porto. But of course our bags didn’t make it with us and they could not locate where they were or track what time they would get to Porto... we sat at the airport for hours waiting for our bag until they finally offered to deliver them at a later time, which we are still waiting. We missed a full day of our vacation to Portugal because of this situation and are still hoping that our bags will make it to our destination..."
Pros: "The plane was on time, attendants were friendly. Food and drink was provided at no additional cost."
Cons: "I have no complaints!"
Pros: "The food and flight attendants were very nice and accommodating."
Cons: "I had a 17 kg big baggage and a 7 kg hand baggage and was forced by the hungarian check-in attendant to pay the equivalent of 112 usd. I nearly missed my flight as nobody understood why I had to pay extra since my baggage was under - weight. Outrageous! Will not use Tap Portugal again and definetly won't recommend. Maria Petrita"
Pros: "Flight was on time, crew very friendly, check in process easy"
Cons: "Seats are very unconfortable and the space limited. baggage policy isn't very clear; I had to pay 20 extra euros for a checked bag"
Pros: "On time, clean airplane, polite air crew and a sandwich and soft drink."
Pros: "Seats felt smaller than most international flights"
Pros: "Crew and food"
Cons: "The whole flight, TAP decided to use low cost aircrafts to do long distance flights ..... very poor. Far too much Discomfort no entertainment at all."
Cons: "They gave my 70-year old mother only a few hours notice that they were changing her one-stop four-hour 6AM flight into an 8AM multi stop 14-hour marathon. In fact, she was already asleep when they changed her flight, so she was already at the airport when she found out about the change. To do this to a 70-year old woman is reprehensible. Worse, after 2-hours with customer service, nobody there made any real attempt to remedy the situation or offer any compensation. Worst airline experience EVER."
Pros: "Absoulty nothing"
Cons: "Your lack of verification of someone at your gate compelling my wife to pay in cash instead of accepting the reservation. Uouj could snd should. Have call security And your gate and investigated my claim. You had 3 hours to do so."
Cons: "Our tickets said our flight was at 11. We got to the airport two hours early but found out our flight was actually at 10 (they wouldn't let us to try to make it). The airline didn't take into account / adjust the local time when we booked. Multiple customers experienced the same issue. We had to buy tickets on another airline."
Pros: "The crew was very friendly and check-in was uneventful. A group of us traveled from MXP to EWR via LIS. Excellent ride on each leg."
Cons: "I love the flight attendants uniform. The ticket agent allowed me to change my seat to the exit row with no extra charge. Some of my group was charged for overweight bags and others weren't. A little inconsistent."
Pros: "To be reimburesed for a flight I ended up having to book with Amex travel for the same day"
Cons: "An horrible policy that will steer m eaway from TAP airlines and kayak"
Pros: "I gave up fighting with you and TAP to recover this error that was made a moment after I booked thinking it was to Brussels. I will think twice before ever giving Kayak or tap my business and blog you both to Facebook."
Cons: "The fact that it is impossible to speak to a human to correct this mistake"
Cons: "Seats were uncomfortable"
Pros: "Loved the customer service. Very friendly and helpful staff."
Cons: "The plane was making the strangest noises!! Something with the landing gear perhaps? Very high pitched noise. Also, the boarding was horrendous. No warning of the fact that we would have such a long trek to the airplane and in the rain, no less. However, I was grateful that we ended up taking a larger plane to accommodate all of the luggage. But then the stewardess had to spray something in the air around the bins, I found that to be very strange."
Pros: "This is the third time I fly with TAP and they are always late. Plane seats have zero legroom. TAP staff are not friendly and seem uncaring for the most part. If possible, I will not fly that airline again."
Cons: "My TAP flight from Lisbon to Madeira island was 2 hours late arriving so I lost all of my flight connections back to Boston and San Francisco. I was stuck in Lisbon Portugal for one extra day - was told to get out of the airport, then asked a bunch of people what to do, finally got in a very long line of people within a very hectic and loud airport full of travelers. 60+ people in a line being helped by only 2 rude counter staff. I waited in TAP member services line for 2 hrs and 30 minutes. They gave me a voucher to a motel and a taxi cab where I would have to spend the night. On my way back, I was diverted form Boston to Miami and the whole ordeal was unpleasant. It seems like TAP staff doesn't care about inconveniencing passengers. I overhead a conversation between a young 30+ year old TAP male staff wearing a dark blue sweater and dark blue pants belittling a British woman passenger. While waiting in line I was surprised to see how rude the counter TAP staff were to passengers who were frustrated that they lost their flight connections because of the TAP plane's late arrival. IF possible, I would never fly TAP again."
Pros: "Flight was on time"
Cons: "Baggage fees not updated on website. Despite having done my due diligence about baggage fees, the airline didn't update their website since October for my November trip. So I get to airport and pay 74 euro each way for two bags! Old planes and poor customer service Also, nobody picks up their customer assistance telephone number"
Pros: "So much more leg room than the first flight, was able to fully stretch out my legs when needed. Better entertainment with so many viewing options; was able to watch 4 movies."
Cons: "Turbulence was pretty bad, but I can't fault the airline for that. Food was typical plane food, but they did cancel the second meal due to turbulence. At the end of a 9 hour flight I was starving by the time we landed. Constant updates over the loud speaker by the pilot and stewardess got annoying; felt like every 20-30 minutes and saying the same thing, and saying it in 3 different laugages."
Pros: "Great airline, great service, great staff. Great flight!"
Pros: "Love how tap took care of us when hurricane Mathew was passing. We were sent to a nice hotel in Fatima (city in Portugal). The company paid for our lunch dinner and breakfast. Unbelievable customer service."
Pros: "For the 9 hour flight it would have been nice to have a screen with movies available."
Cons: "2,5 hours delayed. Econ seats are tiny with zero legroom."
Cons: "For the second time I traveled with Air Canada there was a delay and no plane in Toronto to make the connection. I will not be traveling with Air Canada ever again"
Pros: "Flight nearly on time. Good legroom."
Cons: "Food was so-so. Don’t like having to pay for a drink on an international flight costing $1000."
Pros: "The flight was delayed more than 9 hours. We arrived at the original departure time because I did not have internet access to receive emails about the delay. We wait at the terminal all day, and we did not get food or drink. I will never choose this airline."
Pros: "Our flight attendant on this flight was really great. He was so friendly and upbeat."
Cons: "Our plane for this flight made an unexpected stop in Detroit and we were told that they did not know "if the plane would be leaving Detroit or if another plane could be found for us". We honestly thought the flight would end up being cancelled and we would have to find somewhere to stay that night. They ended up finding another plane an hour and a half later and our gate was changed four times during our wait."
Cons: "Boarding was awful"
Cons: "We were delayed 2 times, got on the plane, everything seemed fine and then maintenance crews were on the plane, the door was left open so it was freezing on the plane. Then we were told at 12:30am that it was cancelled. We had to go back through customs, pick up our luggage and find an agent who gave us a voucher for a hotel room. Never made it to the hotel until 1:30am, had to get up at 5:30am, go back to the airport, check our baggage, go through security and customs which the lines were extremely long and get on a 9:30am flight. Horrible!!!!!"
Cons: "This was probably the worst handled flight I have been on; there was first a slight delay, then a longer delay, then a much longer delay, all of which one could find out only after checking online; there were no announcements about the delay until after the scheduled time of departure; then there was another announcement that there was a mechanical problem and we'll be apprised of the situation at 7pm (the flight was scheduled at 6:25). The person at the counter disappeared. At 7:30, the gate changed to a different flight altogether--still no announcement, still no person at the gate. When a different person finally appeared and I asked her what happened to the Pittsburgh flight, she said, it's here, it'll be departing at this precise gate shortly. At that exact time, the PA system had an announcement that the flight to Pittsburgh is now scheduled at gate 86 at 7.01 (yes, 7:01, even though it was already after 7:30). When we went to gate 86, there, of course, was another flight there. After waiting some more, the woman at the first counter now appeared at gate 86 and said the flight was to be at gate 88. Until the very end when we boarded, gate 88 continued to say the flight was to Columbus. Absolutely abysmal customer service. (Even the boarding was handled badly, but at that time we didn't even care.) I am never recommending Air Canada."
Pros: "Left 30 minutes late but made up time and arrived roughly 5 minutes off original time. Ample leg room in coach. Nobody in the seats in front. Crew pleasant. Quiet ride."
Cons: "People behind coughing/sneezing all the way."
Pros: "Friendly crew and clean aircraft. Typical airplane food and free-for-all boarding process."
Cons: "No TV on plane for a 9 hour flight. No one wants to watch entire movies on their phone. Not comfortable. Seats are cramped and could feel the knees of the passenger behind me pressing into my back for 9 hours."
Pros: "This was a long flight so we opted for premium economy, which upgrade was very reasonably priced. Almost everything about the flight was wonderful; friendly, efficient crew, comfortable seat and temperature, tasty food and generous drinks and on-time departure and arrival."
Cons: "The entertainment app which we downloaded to our iPads prior to the flight, is a bit flaky in that it would get in a loop of advertising and made watching a movie frustrating"
Pros: "All was well, except for an hour delay in departure. Air Canada Rouge doesn't have any in-flight entertainment except for having to have a tablet or smartphone and having to download their App in order to watch something. Otherwise, you can attempt sleeping or reading or something else."
Cons: "Lack of built-in entertainment."
Pros: "Crew very nice."
Cons: "Boarding staff very unprofessional and not knowledgeable. Didn't tellbus correct info and caused us to muss flight. Had to buy new tickets. Terrible experience! Will never fly again!"
Pros: "That we ended the trip safely."
Cons: "Paid the trip to Lufthansa and flown with Rouge not even Air Canada ! Big disappointment, never again."
Pros: "Service was kind."
Cons: "We sat on the plane for over an hour before take-off and were therefore late arriving in Toronto. Economy seats were cramped, as expected, and there were children screaming most of the flight. Food was pretty awful."
Pros: "I was able to fall asleep, because I was dead tired. It was like every other flight on a tiny plane; no better, no worse."
Cons: "The flight was delayed, and the Toronto Airport terminal for Pittsburgh was awful."
Pros: "Love a direct flight into/out of Budapest! Rouge flights have an app you can use on your device with a small playlist of entertainment options. Otherwise, you're stuck with whatever you brought with you."
Cons: "Wish there was a notice of our flight progress somewhere. I felt embarrassed to ask the flight attendants who had to do calculations on the spot instead of being able to just check it on the app."
Pros: "The flight attendant was excellent!"
Cons: "Delayed 2 hours and the flight was very noisy and the plane was badly maintained"
Pros: "Seats comfortable"
Cons: "No overhead bin for centre section of row that my seat was in made it very inconvenient. It seemed to take far too long to offload the plane at the gate; we waited over 10 minutes for the door to open."
Pros: "Flight was over an hour late Boarding was chaotic from the airport staff"
Pros: "The crew was friendly and helpful. The plane had open seats which allowed for greater comfort."
Cons: "None of the audio jacks were functional with my headphones. Only purchasable headphones worked (tried several seats and asked other passengers - they had problems too)."
Pros: "Flight was delayed. Constant communication from Air Canada crew. I like that."
Cons: "Talked to the masses like they were simpleton. They were. So it worked out."
Cons: "Finding gate was a problem. Air Canada personnel gave me bad info on Gare and would not give me a ride. Going outside and up steps to board is unsafe for people with balance issues. Would have to be a great deal to get me on air Canada again"
Cons: "I was not impressed with how long it took to get through customs, waiting in a room for nearly an hour before being cleared to go through to the connecting gate. Then the delay of the flight was very disappointing."
Pros: "The streaming entertainment system is innovative and well done"
Cons: "Final food service (chicken wrap) was not good; reminded me of a microwave burrito"
Pros: "Smooth flight."
Cons: "Non-working lavatories (?). It shouldn't happen."
Cons: "We missed our flight. OK, our fault. Any attempts to contact the airline were unsuccessful. They did not have an office in the airport and the numbers we were given at the information desk to US, Canada, or the local representative were not responsive. We ended up buying tickets for another airline. We were lucky to get the last minute fares for $630 one way. Air Canada's price was over $6,000. An e-mail from the airline reminding of the check-in time would have prevented all this."
Pros: "The meal (pasta) was good. The seat was roomy enough. The crew offered water and other beverages frequently. The"
Cons: "The snack (cold sandwich with nothing else) was disappointing. VERY limited entertainment options: rent an iPad and hope it has a movie you want to see, or nothing. Not good for a long flight Also had to restock the lavatory myself"
Pros: "Food was good. Crew was very nice."
Cons: "Boarding was terrible. For some reason we boarded 30 minutes late and then take off took forever. This made us late for our landing. When we landed, we were stuck on the plane for an extra half hour (after a 10 hour flight) because customs couldn't take us. I will never fly through Toronto again. This was my second experience with Air Canada there (and the first time my luggage was lost on the way to Brussels) and it is a complete disaster. Customs was the most complicated least organized process I had ever been through. There were 3 different spots to go through, I showed my passport and boarding pass a million times, stations were understaffed and the staff was unhappy, grumpy and snapping at airline guests. Additionally there was no free entertainment on the 10 hour flight."
Pros: "Flight was mediocre, but one flight attendant was rude and disrespectful. I realize that the job is demanding, but rudeness to passenger is not acceptable. The attendant should be demoted to regional flight, retrained or let go"
Cons: "Nothing it was fine"
Pros: "Once we got in the air, the flight was a short 35 minutes and fine."
Pros: "Transatlantic flight with charge for a beer? No free entertainment, not even audio? $10 for iPad rentals? Macaroni & Cheese as main dish?"
Cons: "Got home very late due to delays."
Cons: "Stuffed like hot sardines in the boarding area. Canadian customs take a long time for transit people"
Cons: "The plain didn't have tv and bearly got drinks on the plain"
Cons: "the drip drip long delay. could have stayed in the main terminal If the delay was announced immediately."
Pros: "IT was a good non stop flight. A little uncomfortable for long legged people---but OK. We really liked the NON STOP Thank you AIR CANADA Erica Ann and Nicholas"
Cons: "No TVs on a 10 hour flight, check-in got messed up but nobody kept us informed and I had to run to the gate with no time to get water or snacks, trash service was very slow so my trash kept piling up, meal was not very good"
Pros: "The crew was nice and friendly."
Cons: "No screens, the seat was very uncomfortable...."
Cons: "No tv but you can use your iPhone/iPad to watch movies but only if you downloaded the app (they only let you know about the app when you're on the plane and you don't have a chance to download it since you don't have Internet), you can rent an iPad for $10 to watch some movies from the '90s. The cabin crew was rude and ignored me when I had a question. Boarding took more than an hour So of course we left late. I would not fly with them again."
Pros: "Flight was uneventful--just what I like!"
Cons: "There was nothing that I can think of.."
Cons: "The ground female ground attendant was horrible.I am disabled and the escort girl lied to me about the bags arriving.I had to go back through US IMIGRATION AND CANADA IMMIGRATION that is when the lady told me that she told my escort that my bags did not arrive.it was the worst flight experience ever"
Pros: "staff polite"
Cons: "Flight attendant speech over intercom unintelligible. She held the mic too close and spoke much too fast."
Cons: "No on board entertainment. Even with the Air Canada app for the phone, the choices were so little. Very long flight without any movies to watch. Will not book with them again."
Pros: "friendly staff, not a full flight which was nice to stretch out"
Cons: "the food was not great, would have been nice for TV to have hockey championships game available to watch- another airline had this option on a flight during a Steeler game and it was nice."
Pros: "3 1/2 hours late cramped stuffy with a very strong chemical disinfectant odor that was gagging passengers . Cabin was too hot and poorly ventilated. Only flight landing in Pittsburgh late Tuesday night and we were still forced to walk him from the very end of the concourse . Once we got to the landside terminal we had to walk past all the unused baggage claim area to the very end carousel. Pittsburgh airport management should be ashamed of themselves . No wonder there tax finance Taj Mahal is a ghost town !"
Cons: "Toronto staff was not helpful in aiding us at the gate. We had to wait u tip anther staff member showed up. We boarded and then sat on the plane for 30 minutes while waiting for crew to bring luggage. The entire Toronto experience of customs was unpleasant and chaotic. We will try to avoid flying through Toronto again on an international flight."
Airlines flying from Hungary to Pennsylvania have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Hungary to Pennsylvania
Masks required on board, masks provided on flights from Hungary to Pennsylvania
Social distancing seating
Middle seats unavailable to book on flights from Hungary to Pennsylvania
Testing for antibodies, testing for symptoms for flights from Hungary to Pennsylvania
Waiving of change fees. Search flexible flights from Hungary to Pennsylvania