3 hours delay, little communication, no refreshments provided despite legal requirements
On time! The wait to board standing outside was miserable. The “priority” boarding is misleading as it does not help the boarding process at all. The bag charges were very high and my expected carry on did not quite fit in the measurement box. The lobby experience at the airport was terrible! Signage and directions were inadequate. The staff was all lovely.
Late boarding as our plane was late arriving from previous flight, then 3 hours sat on the tarmac waiting for a time slot. Then, when we arrive at Birmingham airport, we had to lug our bags down the plane steps, cross the tarmac and lug our bags up the stairs to enter the airport. Horrendous!
Sadly the experience with the airline is worse one ever. Starting from the state of the inside that was filthy that flies was flying around our legs. The food is expensive than a restaurant, imagine a family of 4 spending almost £50 for just sandwich of bread and ham no tomatoes and lettuce in it and a small container of crips that is not up to 20 pieces and a can of coke or Pepsi, and unfortunately that is a person ffour hours pay of work before tax. I know the blame will go to high cost of living but even at that the price is too much.
flight delay was announced after passengers were staged to board the flight. Communication regarding subsequent gate changes was poor.
Ground staff a baggage drop in Palma were generally unhelpful. The flight was delayed and the boards were never updated and there was no communication on the length of the delay.
Over 2 hours delay, communicated last minute - and no acknowledgement by flight crew
Boarding was terrible. We were all cooped up in a small, claustrophobic space awaiting to be let out to walk to the plane. Very cramped and very uncomfortable.
Although our departure (DUB) was slightly delayed we reached our destination (LBA) ahead of schedule. The price was very competitive too (around €100 return). Plus, the departure times for both legs were very good: 13:05 and 15:10, respectively. I gave a neutral rating for Food and Entertainment because I didn't avail of either.
The seat could have had more cushioning. My backside was sore after 30 minutes of the flight
Everything was streamlined. Timely take off. Early landing. Great flight
Timely departures and arrivals. The seat was slightly forward leaning which made it uncomfortable
Flight was delayed by two hours and we then sat on the runway for another 40 minutes and circled Gatwick twice making it 3 hours later landing this is very poor compared to all the other operators I’ve flown with the outbound flight was an hour late
There were not enough staff and signage to direct people to Wizz Priority lanes for check-in and boarding. It didn't feel like we were Wizz Priority holders.
They boarded us despite knowing we wouldn’t be taking off for another hour and boarded us into a plane who’s air conditioning was not working properly. So we were sat in a hot plane for an hour with no access to the bathroom getting hotter and hotter. A little bit of communication between the teams would have avoided this.
I planned to be working during the flight but next to and in front of me there was a family (basically all around me) who had screaming kids all the way long and they were rude and the kid was kicking me as well and constantly wanted to grab my phone etc. I was so pissed, I didn't think they will travel priority so I didn't think they'll sit next to me but they did. I asked the crew if there is a chance for me to go to another seat far away from there...And they were so kind, immediately after take off they showed a seat for me that is far away from these people. I'm so grateful for this!!! I hate that I cannot figure out these things in advance. I WOULD BE HAPPY TO PAY MORE IN ADVANCE TO MAKE SURE THERE ARE NO FAMILIES W KIDS AROUND ME!!!!
If you don't want to pay a lot at check in desk, you need to use online check in tool, but you still need to go to check in desk to have it printed out. Then what's the meaning of "online check in"? Extra security check, as if 9/11 just happened!
This airline is routinely voted the worse airline in Europe for good reason. If you have an option, just avoid them.
Everything was great until it came time to pick up our luggage. We arrived in orly airport terminal 1, our luggage arrived in terminal 2. No signs to tell us, we waited for almost an hour before someone figured it out.
The plane was 5 1/2 hours late. Scheduled for 19.50 take off - Actual take off 01.30am
This was the return leg of my trip. Tried to do online check in several times, both on BA App and online but it kept saying " it was not possible, check in at the airport". Got to Airport 3 hours before the flight to be told the flight was overbooked and I was on standby because I hadn't checked in online!!! Was told I could go and wait at the gate in case of a no show but would actually be booked on the next flight in 4 hours. At the gate I did actually get in to the original plane... And had 2 empty seats next to me.. So much for overbooked. To add insult to injury, my baggage did not arrive in LHR and was finally delivered over 24 hours later. I don't travel with BA very often.. This experience will make it even less likely, particularly as my wife had exactly the same issue 2 days later.
I couldn't check in over two days online, had to phone to secure a seat and at the airport they put me on standby, at the gate I had to push to get my seat allocated back to me! No catering, a small bottle of water and a biscuit. Yet business had a full meal and drinks service. Very poor.
Good was great. Some of the older crew were grumpy and not customer friendly.
The crew did not really interact with me which was no problem as I was fine. I did see that they were somewhat short with some passengers but that was not common. Just in general, they did not seem friendly - no requirement to be so but I am used to a friendly crew on most flights. The food was just ok but with a flight that large, I would think it hard to make something more elaborate.
I'm a world traveler for the 30 years. The WORST AIRPORT i've ever been in Totally over booked They shuttle u around MANY TIMES TO GET to planes and gates They over book and have massive delays Will never fly BA again
Awful! First off, 15 minutes after purchasing my tickets I received an email to purchase my seats for the flights I paid for, charging me an additional $400 plus to be able to sit with my wife. Then, our flight(s) were late leaving 3 out of four times from the origin of flight (PDX, BUD, LHR). They couldn't even load the airplane to balance, had to wait 45 minutes to reload. After being late into Heathrow, they didn't have the personal to get the gate extension to the plane. Made our connections very tight, made us run from gate to gate. Not to mention Heathrow is one of the worst airport to connect from(if you can use Frankfurt or Amsterdam, they are both superior to the dump London is) event hough it is BA's home, the gate personal was rude and very stuck up. After running through the freaking airport, taking a bus, train and 3 elevators covering 7 floors in all. On our return to Portland, the service to Portland from Hawthrow was great, especially Chris, who was very aware of everyone's need and pleasant throughout the flight. This was my 3rd and final cross Atlantic flight with BA. Each time they were marginal to say the best. Their personal both at the Budapest and London stops were awful and made me flying with them poor. I will avoid BA and Heathrow at all cost if I can.
The flight was not too long, so entertainment and food were not applicable, but the crew was really nice and kind. The flights left 30 minutes late but either made up the lost time or it was calculated into the flight time, which was very important for people who connected to another flight at that huge airport.
Our flight was delayed and this caused us to miss our connecting flight. During the flight I noticed that BA had already rebooked us for a different flight the next day. Although technically we hadn’t missed our connecting flight yet! We were stuck in London overnight causing us to miss all subsequent plans we had (hotel already booked in NY and a flight home to Chgo)! This cost us over $400 in fees to change everything
First, my carry on was taken from me and I was forced to check it in in Budapest. I had to take my laptop out of it, and carried under my arms duringin the entire journey. Then we did not land in Newark, but were diverted to Bangor. We spent the night there, and only flew to Newark 24 hrs later, after multiple delays. And finally me luggages were lost and I only got them 4 days later. The one thing what was good was the in flight entertainment. The trip was an ordeal.
Staff very good as was flight. Bad experience getting through passport control at Budapest airport. Very crowded, long wait and told to get in the wrong queue
