Had to cancel and rebook, KLM connection was cancelled prior to departure, ended up flying to Munich on non-Delta carrier.
The crew were unprofessional with a racist element. I was physically abused as well from one of the crew members
They forgot to serve food and the crew was very unfriendly. Never experienced such a bad KLM flight. Usually fly from Toronto. New York was different.
Over 1 Hr delay. No APU so no AC on ground. Plane was hot during boarding and then they closed the doors over 20 minutes before engine start so interior of plane was steamy hot and stuffy. Could have been helped by opening doors until ready to depart.
My flight was delayed by 6 hours then I missed BOTH of my connecting flights, I then had to stay in the AIRPORT at JFK because soooooo many people also suffered from missing flights and there was no hotels available. I would like to be compensated for this experience! I had to stay in the airport for over 16 hours!
Cabin crew were excellent, very proffesional, polite and friendly, in flight snack was underwhelming, a packet of cheese biscuits, im sure KLM could run to a sandwich!
Overall very positive. Boarding was quick and organized. Cabin was clean and seats were reasonably comfortable. Cabin crew was excellent and the meals provided were also of good quality
Seats were comfortable crew members support was very good but AVML ordered or selected by us needs a lot of improvement.
The IFE was quite old, but it worked fine and the content was good. The cabin crew were excellent and the food was as also very good
Overall a good experience. We were disappointed when we had to check our carry on due to the plane being full. KLM hadn’t notified us and we had valuable items in the carry on but they still made us check it. Some of the food was great and some was mediocre. Crew is really kind and funny.
The plane is old. There was water dripping fown from the air cooling system. The toilets were mot that clean
Everything worked smoothly, never had a concern with the flight from start to finish.
Everything was great. The only issue is unfixable. Seats are too small. 😁🤪
Boarding was good. The flight was on time ( arrival was 20 minutes early). Inflight service was average ( US airlines have not mastered the skills of customer service yet). The food was mediocre. “ breakfast “ was downright awful and insulting. It was a piece of dough with mon descript filling that was supposed to be cheese omelette).
Entertainment is ok! Boarding and seat with zone is terrible. I paid for the seats but you didn’t give me what I paid for which is exit isles.
Flight delayed then cancelled. Misplaced luggage. Still do not have. Rented car 1100 mile drive. I had to buy some overnight Hotels clothes toiletries gas food at my expense. Still not home. Not sure where luggage is. Over 4 hours on hold to Felta
The airport was reasonably clean. The boarding process reasonably efficient. The cabin crew was efficient, polite but not that friendly. The food quality was unremarkable and the choices were awful . There was either a so so chicken dish or a “ vegetarian “ option which was really cheap carbohydrates drowned in cheese. Signing onto i flight wifi was not straightforward. Overall it was a very average experience
Nothing special. The crew never went out of their way for anything.
After all the weather issues at least they got me to my destination the next day
I want to single out flight attendant Mitch who was in the Premium Economy section. When my wife’s hearing aide dropped through the cushion under the seat he was able to locate it and return it to her. Food was a different matter. Dinner was fine. Breakfast was another matter. They had a yogurt dish that the ran out of and the alternative was not very good according to those we talked to.
My return flight to Honolulu (UA 1170) was on a 777-200. I’d forgotten the weird seating arrangement in first-class (2-2-2); I was in 1B, so I faced the passenger in 1C. Unfortunately, there was a problem with the flight computer, so we left LA an hour late (6:05pm). The meal I chose was Korean BBQ Glazed short rib. It was served with a nice salad and fried rice. This meal was better than breakfast on the outgoing leg. All in all, a decent flying experience. Ratings: 777: 3.75, food: 3.5, service: 5 (out of 5).
Food was not Good Nuts came very wet & not tasting Good Main course I asked for Steak they got me Chicken because they don’t have more !!!!
It cancelled and we were unable to catch our connecting international flights.
Flight delayed and then cancelled (due to mechanical issues + weather). Poor communication. No one there to help with rebooking and accommodations for the night we had to stay in Newark. Our luggage was taken off the original flight and apparently left on the tarmac in the rain. Items were soaking rain. The following day, the flight was also delayed due to mechanical issues. The second year in a row that I had to sleep in an airport flying from Tokyo to Newark due to mechanical issues compounded by bad weather. Partly bad luck and partly just poor service.
We were delayed because of ground crew, not because the plane wasn’t ready to go. The food was better than usual!
The flight was very good. Only complaint was that the usb charging connection did not work for either me or the seat next to me so we both had to use our own portable battery to charge our phones. I also liked the fact that I could purchase Wi-Fi for an hour instead of for the entire flight.
United ground crew and pilots are friendly. The in-flight staff (flight attendants) are the worst in the world. Multiple trips, always unpleasant, combative, use implicit threats to not allow for a discussion on their decision. Authoritarian. This seems to stem from an internal corporate wide policy as I doubt that United is intentionally searching for people that are not fit for customer facing positions. I will not fly United again. Good luck fixing your business
Exceptional, I’d like to specifically recognize Robert for his outstanding customer service. He is professional, pleasant, and personable.
Boarding with facial recognition was NOT quicker than with traditional boarding passes.
We bought premium economy tickets first, and then paid additional upgrade fees to get business Polaris class seats on the SFO to Amsterdam segment. This was our first time flying Polaris class on United. We were completely disappointed. The service level was sub par compared with Turkish Airlines and China Airlines business class. There were multiple flight attendants attending to us, and all were not attentive and not helpful to guests. They seem to keep a safe distance and not offer to provide much service to us. We did not feel we were in business class at all. No special treatment or attention. The food service was equally disappointing. We had to make several choices for entrees since they were not sure we could get our first choice. There was no explanation of the menu offering, and they expected us to know what we want when they came and ask for food selection. All in all, very disappointed in United Polaris Business Class service. They are very far behind their European and Asian counterparts. Would not travel again with United Polaris.
