Pros: "On time"
Cons: "Very poor job . I had bad experiences."
Pros: "Excellent service . Good customer service"
Cons: "It was a very long flight and the leg room is too small especially for a very tall person."
Pros: "Food, entertainment system were very good"
Cons: "Check-in counter: clerk was “mute”, no greeting, no words about the gate, luggage destination, passport paper. Poor communication: 90 minutes delay, but no announcements Inconsiderate: when the “business class bathroom” located between business and economy classes, was unoccupied, the fly attend Commanded not to use after standing there for 10 minutes. No tea or coffee with breakfast Gate has no information: no destination, no time indicated"
Cons: "Between two seats so narrow even you can’t seat.I was so nervous when you flaying such a long distance you need to more space.I don’t like it at all."
Pros: "Didn't need blankets in plane, warm temperatures all the time. On time landing"
Cons: "little delay in departure"
Pros: "Good Timing"
Pros: "crew and service are great."
Cons: "the last leg, Istanbul to DC was completely full. i was seating at the back (33K). after the meal, i wanted to recline and the man behind me started yelling as he has water on his table. i apologized and asked if i can recline the seat and he yelled again and said i cannot recline my seat. i talked to the flight attendant and she wanted to move me to a middle seat. i declined and eventually the man said i can recline my seat. but i mean, seriously, i got yelled at for trying to recline my seat and got no apologies from anyone."
Pros: "Food was good as it is typical on Turkish Airlines."
Cons: "The check in process was terrible. I specifically requested seating together with 2 small children and an injured daughter. The check in process was the most chaotic I've seen in recent times. No clear order, no clear counters. We bounced back and forth before we checked in our luggage. At the gate, another long chaotic line of multiple questioning and bag/body search before we boarded buses to our plane. When we boarded we found out we were split at 2 or 1 seat arrangements (out of 5 travelers). After complaining, there were able to seat at least 3 (with one lap child) together and 1 separate. The plane was uncomfortably hot all flight long despite notifying the flight attendants. The one restroom ran out of soap in the first hour of the 11 hour flight. They quickly ran out of a choice for lunch option and snacks. I fly Turkish Airlines frequently and I usually am satisfied, but this was exceptionally bad experience."
Pros: "Food and crew amazing..I guess Turkish airline going to be best"
Cons: "I was disappointed that the two female flight attendants on my side (seats A&B) did not come across friendly, and any request appeared to be a bother. At one point I requested bread and butter, the flight attendant seemed annoyed and said if she can find some, and never came back to me. I went to the galley, where a male flight attendant was working on something. I requested some bread and butter from him, was met with s smile, and was able to locate a roll and butter for me in under a min. Please note, I do not think this was a gender issues, it just happens to be the situation with this case, and I specified it as I do not know the names of the flight attendants, but the airline should be able to identify who was working the different sections."
Cons: "I had a fever and requsted bottled water to keep with me and sip as I needed. The crew was unwilling to process my request and would only give a cup at a time!"
Pros: "Food and service were great."
Cons: "The usb charger was broken"
Pros: "As always Turkish Airlines has exceptional service"
Pros: "Very grateful our flight wasn't packed- this allowed us to lay down a little and sleep. The attendants were very nice and helpful."
Pros: "І was a passenger with your wonderful Airlines from IST to IAD last week Nov 3rd 2017 and because of misunderstanding and conflict with captain my flight was canceled by him. І don’t remember his name correctly but it was five letters and both vowels (2,4) were “E”. Could you please to let him know that І would like to apologize for my behavior and assure him that it was nothing against him but more about hormonal issues which І believe every woman has more or less during the pregnancy. It is a really big issue for me and my body now. Once again, І do apologize for my actions and that conflict. І didn’t mean it."
Pros: "Friendliness of crew."
Cons: "Very bad seats."
Pros: "I was seated next to Hans (or maybe it was Franz, never did find out his name) the Bulgarian weightlifter. He was charming and funny and lovely to look at. You know, when I could out of the side of my eye without being TOO obvious... : )"
Cons: "That I never found out Hans' name."
Cons: "See volume issue from earlier."
Pros: "The crew, food, and choice of entertainment."
Cons: "Customer service in Istanbul was tribble . No help at all with any kinds of questions and issues. The airport staff were unbelievably rude and non responsive, as if they were there to turn off the passengers. Will never travel with any airlines that has to stop in Turkey"
Pros: "Friendly staff good food. Good selection of movies."
Cons: "Might just be a cultural thing but the boarding was a clusterfuck. Not really any order compared to flying out. Everyone just kind of lined up without any regard to the boarding groups."
Pros: "The food and the crew were excellent"
Cons: "The flight was almost full. I was assigned an aile seat at row 37. My seat did not recline- because there is a wall behind it - howevera the window seat had a small recline. The seat in front of me when reclined left an unusually small space in front of my face. I was very uncomfortable. I'm a small person weighs 145 lb. this was my fourth flight with Turkish Airlines and was the worst. My wife next to me in the middle seat was fortunate that the passenger in front of her did not recline her seat."
Pros: "The food was plentiful and delicious. Fare price was excellent."
Cons: "The seats were too small. The layover in Istanbul was too long."
Pros: "The crew was kind and the food was good, the birding process was quick and easy."
Cons: "I had to ask 5 times in 15 min. for a blanket before anyone paied me attention. It takes way too long to have your food tray picked up after meals are served. This is important for me as I travel with a small child."
Pros: "Best food I've had on an airplane, the warm towels before the first meal were a nice touch."
Cons: "Plane was a little warm at times, otherwise no complaints."
Pros: "The food was the best airplane food I've ever had and the alcohol was free. (By contrast, our SAS flight cost nearly twice as much, left two hours late, causing us to miss our connection, the food was medicore, and the alcohol cost extra). The warm towels were a nice touch. I also appreciated the video regarding in-seat stretching exercises, which were particularly helpful on a long flight. It was nice to board from both the the back and the front of the plane."
Cons: "The seats were too cramped for an 11+ hour flight. One minor annoyance: the flight left in the morning and remained sunlit the whole way as we were heading west. The passenger behind us was trying to sleep and complained to the crew about our shade being up even though she was not wearing the eye covers the crew had given everyone. The crew asked us (politely) more than once to put the shade down, but the electric light was not sufficient for our reading. I don't fault the crew for trying to accommodate an unhappy passenger, but it was an imposition on us as well."
Pros: "Plane was more comfortable this time. I was able to put seat back a bit to sleep."
Cons: "Food choices were poor. For a long flight, it would be ideal to offer things for people with allergies. As a celiac, I was unable to eat most of what they offered me and there were not a lot of options. This is difficult on such a long flight."
Pros: "Excellent service, staff and food. All flights ran smooth, food and beverages were great and service from the crew was beyond great. During the fight, besides the food and drinks, we had lots of entertainment and games in the tv devices. I will definitely fly with Turkish Airlines again in the future."
Pros: "Boarding was timely. Would be helpful if you started lines by boarding group so there is some semblance of order."
Cons: "Overhead announcements were difficult to understand. Cabin Crew were inefficient in their service, going back and forth numerous times because they forgot this or that. There's no point requesting a special meal if you have dietary restrictions, because they don't seem to have a way of knowing you've made the request."
Cons: "I was disappointed that the airline proactively cancelled the flight I booked and then refused to rebook me onto another airline and failed to offer me a return home within 24 hours of the flight I'd originally booked. Then, when trying to resolve the situation, the airline repeatedly gave me the runaround, directing me to talk to various people in person, and on the phone, before finally making clear that they wouldn't rebook me. Why waste my time and give me false hope if they weren't going to do it?"
Pros: "Friendly Cabin crew Entertainment was above average."
Cons: "First of all I have tons of complaints regarding the airport at Istanbul. They have a poorly managed airport and it was so crowded. The cafeteria and places to eat around in the airport were horrendously expensive and they didn't have services like wifi(had to buy it for $8 an hour and it sucked) and drinking water. As per Turkish airlines, the staff in the airport were poorly equipped to deal with emergency situations such as snow. I was flying during the snowstorm and wasn't expecting my journey to be easy. But they should have increased their resources to help people out in such cases.Their help desk was crowded with almost 500+ of people all the time and they only had 2 people to answer their queries. Also, the staff couldn't understand English properly and seemed irritated when I was trying to explain things in English. I had to stand an hour on a line to get my temporary visa issued only to be referred to another line (yes! i waited for an hour to get to the desk and was told to go and sit in another effing line). It was also because most of the signs/boards in the area were written in Turkish only and I didn't know what they were saying. I had to pay for my own hotel during my transit because the line for the hotels was almost two miles long. And when I arrived at my destination, both my luggage went missing. The crew on board were nice and helping people. I do not blame my bad travel experience entirely on Turkish airlines however, the airport and airlines both are not prepared to deal with situations that are unexpected. I also realize the snow storm was the main factor behind everything however any airlines that boasts itself to be a top class international airlines should have means and resources to manage(at least try) their passengers and airport during any situation. No matter what I am never flying with Turkish airlines again."
Pros: "They were out of the chicken in meal even before they got to a quarter of people. They did neither had an option of vegetarian diet. So basically you cannot eat anything but the sandwiches if you don't eat beef."
Cons: "Turkish airlines do not care at all about passengers from other countries (other that western Europe and USA) - my flight was cancelled but the airline reps did not bother to tell 150 plus passengers until the end... passengers got angry and one rep took us to the hotel desk, confusing with boarding passes and passport control on the way - forcing us to waster 3-4 hours; we were provided hotel accomodation at midnight (flight was supposed to take off at 9 pm - maybe they were avoiding to spend on out meals???"
Pros: "Even in economy, TK serves two full meals, with beer/wine as beverage options. They also give an overnight bag with slippers and other helpful goodies"
Cons: "The level of service by the cabin crew was really disappointing. One of the flight attendants asked me to switch seats with the woman seated next to me (although I had pre-selected my seat). I obliged, although I think that the cabin crew and/or gate agents should have given more thought to giving her a better seat assignment, like a bulkhead seat. This woman was uncommonly large with mobility problems, so it was difficult for me to get up when I wanted to. The entertainment system malfunctioned about an hour into the flight, and I had to flag down a cabin crew member on 3 separate occasions to ask them to look into it. No one ever bothered to follow up or attempt to resolve the problem. To make matters worse, the entertainment system is connected to the entire electrical system, so I couldn't use the "call cabin crew" button, or the overhead light - meaning I was stuck in the dark for HOURS. Only after I demanded to be given another seat did anyone do anything, and with zero apologies."
Pros: "_ very delicious food - nice stuff, - good service - good plane - good selection of new movies,episodes and live TV - long trip to Egypt but with fun and enjoying it - gave chance to those people to entertain you while you are in long trip - one more time was very delicious meals ...like it so much Thanks guys."
Pros: "DC to Istanbul: Good food and nice flight experience. Helpful staff were always ready to help. Istanbul to DC: clean, maintained aitcraft, nice crew, good food."
Cons: "DC to Istanbul: Broken bathroom lock. Not very clean aisles. Very few English speaking crew. Istanbul to DC: Ran out of second option lunch. This seem to happen frequently. Most of the crew members were strangely not around. This resulted in two overworked crew members and lots of trays sitting on our laps for sometime. I was curios what all the other ones were doing."
Pros: "Same problem coming back, my flight IST to IAD missed because my my layover was only one hour, and when I got the desk of my connecting flight, I was not allowed to board, even though there were last few passengers were still moving to the plane. This time I had to spend another 8 hours on IST."
Cons: "I would have like quite a few things, but delays which were not uncontrollable ruined my whole trip"
Pros: "Crew were very curteous"
Cons: "Food was not great. I expect, and have previously experienced much better food quality and taste from Turkish Airline"
Pros: "Great flight/airline, but boarding was a hot mess!"
Cons: "Overall, we had a great flight and will probably fly with the Turkish Airlines again. But boarding was an absolute mess: the "secure" gate area was tiny and way too small to accommodate all the people on the flight, and the temperature in that area of the terminal was blistering hot. Combined with an organization that was messy, let's just say that all of us were REAL happy when we finally boarded the plane."
Cons: "Worst boarding as flight was late and who ever was boarding us was rude, I get in my seat was taken, flight attendants were the rudest Iv ever dealt with, anything I asked for was not available, air conditioning was not working in the middle part of the plane. I could not stand sitting so I stood in the back the WHOLE 10 hour flight from the heat. I was so uncomfortable I will definitely take action on this one. I will demand a full refund the whole way I was extremely upset."
Pros: "Again, service was awesome business class cabin temperature should be lowered as it was hot."
Pros: "From the first person I met (the man who printed my boarding pass at the counter) to the crew on board each flight, I was very impressed with the people at Turkish Airlines :) Everyone was very pleasant and helpful, and made my trip enjoyable."
Pros: "Best movie selection, best food. They even came around with pieces of Turkish delight right after we took off. Turkish Air makes it worth flying through Istanbul to get to western Europe!!"
Pros: "It was an excellent trip with THY. The crew was very attentive for the requests and the needs of the passengers at all time (regardless of inconsiderate traveler). Since it is usually too expensive for me to travel with THY, one still can get a great deal if looked for deals in advance. Some of the best things about traveling with THY are being able to check 2 bags, unlimited drinks and food at all times and more leg room. Max"
Pros: "We were very satisfied with the service and friendliness we will dfinitely look up turkish airlines on the future."
Pros: "Was put in German Airport jail"
Cons: "See above. United sold me a ticket they knew would get me sent back after being detained"
Cons: "Orderly sitting of economy class passengers"
Pros: "Crew was fantastic!"
Pros: "Flight attendant served snacks and drinks in less than hour’s flight. Well done!"
Pros: "Crew was nice, entertainment was excellent, seating just OK."
Cons: "I got to the gate 30 minutes before departure but they already gave my ticket to someone else. All this despite me coming from a connecting flight and having had checked in 24 hours in advance. Eventually I got my ticket back when someone else didn’t show up."
Cons: "Not wait five hours to cancel flight. United / Lufthansa was not truthful about reason for delay / cancellation."
Pros: "Friendly crew provided excellent service. Has live TV for sports. I was able to watch couple EPL soccer games and the NBA playoffs. It also has 3 live camera views from the mounted cameras outside. It was really cool."
Cons: "In economy class and in the middle. has no room to even straighten out my legs. Guess they followed American airlines' lead in adding more rows to squeeze in more customers. Too bad"
Pros: "The flight was seamless,appreciated the frequent food and drink service"
Cons: "The boarding was priority and then everyone else. Didn’t realize economy boarding had no real order."
Pros: "Good crew unlike previous experience a few months ago"
Cons: "When purchasing tickets on KAYAK be very careful to notice you often ARE NOT buying the ticket from the airline and any issues you have will be with the reseller and not the airline. KAYAK should be more clear about who the seller is and you should ABSOLUTELY stay away from resellers unless you like to gamble."
Pros: "They were on time at departure and arrival which was great because I had only 45 minutes for my connecting flight and had to go through passport check."
Cons: "nothing at this time"
Pros: "Good service, decent food, nice entertainment options and it's nice not to feel like the airline thinks it's doing you a favor by letting you fly with them."
Pros: "The fact that it was indeed a plane that went to europe. that's it."
Cons: "The staff (especially ticketing) was rude. And hung up on me when I asked for their name because they knew they were wrong."
Pros: "Flight attendants went above and beyond helping my little granddaughter who was ill with a fever. Economy Plus is very comfortable with great service. My special meal was delicious."
Pros: "The food was good, along with the service."
Cons: "Medical emergency in the row in front of me and all of the crew blocked my television screen so I could not watch my movie. I was sitting in first class."
Cons: "Quite satisfiedoverall"
Pros: "The crew was helpful and friendly."
Cons: "Checking in on-line was not very "user friendly". Our aircraft had to be replaced causing a 2 hour delay, part of which was an ATC sequencing delay. The 50 minute ATC delay couldn't be controlled by LH, but the original equipment replacement was at the bottom of the overall delay. My "A" window seat in economy had significantly reduce foot space due to a metal box installed in the space. The seat was not particularly well designed, but it's economy so you get what you get. The food was average at best."
Pros: "What is not to like? I was pleasantly surprised by the Munich airport ground crew and it didn’t stop there! We boarded promptly and efficiently. Once on the plane, service was excellent and the food and drink options were delicious! The entertainment selections were intriguing and engaging. At the end of the flight, we cleared the plane quickly and we’re given adequate directions to customs. It was a great experience."
Cons: "Nothing, the experience exceeded all expectations."
Cons: "Having to go through a second security check line between flights in Frankfurt. Had already done it in cape town and no one could explain why we had to do it again. Side note: my flight from cape town to Frankfurt was earful... the guy seated next to me had excessive flatulence and their were dueling baby crying for 7/12hrs. IMO infants Should not be allowed on flights over 3hrs in length.... they can ruin a flight for a whole plane"
Cons: "Travel in flight was good. Flight was missed due to delay in the airport and they made it clear that this was a bulk rate ticket and any rebooking was almost a favor on their part. That being said with some chatting to the service agent she softened up and started to be more helpful. Wish she could have been more helpful from the start and ended up being rerouted through another city despite a codeshare flight leaving directly to my final destination which would have been the normal switch. Oh well, those are the breaks with a bulk price ticket. Once in flight, service was very good and plenty of open seats, so room to stretch out."
Cons: "Because my first flight took off late, my luggage didn't make it on this flight. It was not waiting for me at customs and I didn't get it until several days later."
Pros: "The plane left on time and arrived ontime."
Cons: "Minor issue: entertainment computer did not work. I wasn’t able to watch TV for the 7hrs of plane ride. Also, the crew does not respond to the blue light when passengers call them."
Cons: "between lunch and supper snack one isle had only one water serving and my isle had none. So for 6 hours we had no water serving. This is why I gave crew rating OK only. Also the supper pizza snack was horrible. By comparison, United gives full drink cans so they last longer. I suggest Lufthansa also should serve full drink cans in long flights."
Pros: "Flight attendants very nice and efficient"
Pros: "The crew was friendly and respectful"
Cons: "Another passenger came and sat in the seat that was empty next to me and wasn’t ever asked to return to her own, assigned seat"
Cons: "Requested vegetarian and was served vegan"
Pros: "The crew was wonderful, as is always true with both Lufthansa and Austrian Airlines (both of which I traveled on as part of this trip)."
Cons: "I would highly recommend both Lufthansa and Austrian adjust their entertainment systems. They seem not to weight much the top films with, say 75% Rotten Tomatoes reviews or higher. Even if there were fewer options for cost reasons, I would think they'd still have more watcher enjoyment. Rather than pad the list with the likes of Boss Baby or Going out in Style or even a mediocre 60% offering in the Fast and Furious franchise. Wonderful crew, though, can't say enough about how polite and attentive they are."
Pros: "The meal was very delicious and had a good selections of different movies. The crew was attentive and helpful."
Pros: "Good food, considerate cabin crew, good entertainment. For a long flight it was as good as you can expect."
Cons: "Seats are cramped, at the mercy of people in front and behind you in terms of comfort."
Pros: "They fed us eventually. We landed safely. Crew wasn't rude."
Cons: "I am only 158cm tall (5 feet 2 inches) and I had no leg room! My knees hit the seat in front of me. The seats were also so narrow that you could not change position at all, so it was very uncomfortable for a 8.5 hour flight. And I weigh less than 45 kg (100lbs). I can't imagine how anyone bigger than me felt. My seat was toward the back of the plane, and it took the crew over an hour to reach us once they started the drink and food carts. One time my row got entirely skipped for the drink cart, even though we were awake. This was a problem because they didn't come by for another 5.5 hours with more water/drinks, and they did not give us water bottles for that time period like Delta does. The food wasn't tasty, but it was eatable. The movie options were great, but that was all I could do on the screen because half of mine did not respond to touch, which meant no games and I could only select movies on the left half of my screen. Weird."
Pros: "Cabin crew was friendly helpful and courteous. Service was very good even t hough the flight was completely full."
Cons: "The seating on this aircraft is inadequate for a long flights. Tall people really suffer due to seat size and spacing. There was a 6"6" man of median weight for his height who was in the middle seat next to me and he could barely fit into his seat. It was not his fault, rather the unrealistic expectation that airline seats actually fit today's customer. Not only is there not enough leg room, but the width of the seat leaves no room for arms or shoulders. No one should have to ride 7-plus hours touching the shoulders of the passenger next to them! I used to prefer to fly on Lufthansa because their seating was more comfortable than other carriers, but I will try another airline next time."
Cons: "I selected my seats online before the flight. It seems my seat assignments were changed (many other customers complained of the same issue). I have siliver status on United and was told that there was no way to be considered for upgrade to different seat. I was told that the list was already full of higher priority customers. Yet at the same time the same employee announced those seats were available for purchase at $200 Euro for others. It seemed in both cases Lufthansa shuffled around passengers out of their selected seats for unknow reasons and also werent honoring frequent flier status programs for changing seats. Furthermore, the in seat entertainment did not work and it took quite a bit of effort including trying to move seats to get the flight attendants to reset the system (they said it would affect other customers who didnt have problems with their entertainment system). 8+hour flight is long flight to not have the system working. eventually the fixed it a couple of hours into the flight."
Cons: "Delays in Nice led to a narrow window for connection. More than ten people were left behind - doors practically closed in our faces - and Lufthansa was wholly unhelpful in rescheduling flights. Lines to speak with agents were absurd and then attendants had to take breaks instead of resolve issues. There were no solutions offered, only poor communication and an unwillingness to accommodate a significant number of customers who were inconvenienced. Finally, a "random inspection" led to a handful of passengers being surveyed by the German local police. Interestingly, a number of us were Hispanic Americans. The whole experience was extremely negative."
Cons: "The food was not very good even for airplane food-- couldn't finish my chicken even though I was hungry!"
Pros: "Movie selection Meal selection was good Crew was courteous, smiling, friendly"
Cons: "Space felt cramped (small)"
Pros: "Munich airport ground crew did an exceptional job to transport pasangers From delayed flight from Lviv."
Cons: "Every thing was very proffasionally managed with very good customer service and smiles."
Pros: "The hot towels twice were refreshing. Great selection of movies and documentaries. Also liked that the crew came through with water several times without me asking."
Cons: "The touch screen for my television didn't always work the first or second time I tried to close a window or pause a movie."
Pros: "Very friendly crew! Very comfortable seats. Bailey's offered free! I had never been on an Airbus 340 before--stairs down to the bathroom was interesting."
Cons: "Food--but probably no worse than other airlines."
Cons: "I don't expect good food, but found both served meals to be inedible. Confusing security situation at airport - multiple passport controls and at the final point there was only one check in line for all departing US flights. Since most of these flights left within an hour of each other it was bad news. Once again another chance to stand in line for way too long."
Pros: "The food was good, and crew came around several times to offer drinks."
Pros: "Food & Entertainment were OK"
Cons: "My seat was 32C , me being disabled (wheelchair). My wife seat was 32 A and was DEFECTIVE. It could not be lowered towards the back, actually it has only the fixed position (all the way up). The lady from the seat before my wife's (31A) was lowering her seat ALL THE WAY. my wife protested, the crew tried unsuccessfully to adjust my wife's seat. Finally, instead of considering my condition and relocating us to some other seats (there were several free on this flight), the crew's lead stewardess (Friederich ?- I could not read the label, she kept it under her jacket) decided to upgrade that couple seats by moving them into the Business Class."
Cons: "The quality of food was pitiful, not to say gross, in the economy class. I'm comparing Lufthansa to other European airlines and to what Lufthansa used to be. Alcohol was of the most basic quality. Yes, I know, it was economy class, but it's gone down. Entertainment was hardly better. No new movies and the variety of what was available was poor. Lastly, the choice of seats in the tail (of 747-8) was poor judgment on my part. We were being wagged like fleas on the dog's tail. The only good part was that due to the narrowing of the plane we had two seats and no neighbor to jump over, plus extra room between the window seat and the window. The end of highlights. Can't help but compare every airline to Turkish airlines, where even in the economy class they make you feel like royalty. These people know how to do hospitality and make you want to come to their country."
Pros: "Crews on all flights were very good."
Cons: "This is an overall review of all flights we took this time. Food served in Economy on the international flight FROM US was terrible, and just a little better on all other flights that we took this time. But i noticed that food served on international destinations FROM US on any airline is terrible in general. Space between the seats is limited, very uncomfortable even for a petite woman. Child meals are too sweet, my kids ended up eating my salads, and part of my meal, because they didn't like their food. On the flight from US, kid's meal had 3 chocolate bars on top of other sweet things, which is too much. Give kids fruit bowl instead. I will not order child meal again."
Pros: "everything except the fact that no explanation was given why the plane was delayed by an hour and a half"
Cons: "Food was not very good for a few euros mote per passenger food could improve a lot"
Pros: "When we were at the gate to claim our boarding passes, we were surprised to be told that we have been invited to business class!!! My family were so happy at this and truly enjoyed the comfort of service we received."
Cons: "When asked about the meal selection, the flight attendant, her name was COLA, told me that she would have to check if my selection was still available. I was surprised she only asked ME and no one else in the row in front or behind me. She did come back to tell me she found one for me but almost everyone else I could see had the same meal."
Pros: "We are extremely grateful to Lufthansa and Munich airport administration for organization of the transfer between connected flights wit a short connection time. We have had only 40 minutes transfer time between flights from Budapest and to Washington DC, and started to worry that we may not make it since the boarding was in the opposite part of the waste airport. So, it was a great relief when we saw the airport representative meeting us at the exit from Budapest plane to lead toward the Washington DC flight gate. In 30 minutes we were in our plane to continue flight to the US. Thank you so much!"
Pros: "Very attentive flight attendants -- esp. liked the frequent offerings of juice and water; wine with meal was also appreciated. I will fly Lufthansa again!"
Cons: "For evening flight from DC to Frankfurt, I would have liked meal served a bit earlier so that we could have longer opportunity to nap before arrival."
Pros: "Good was great. Had a decent amount of overhead bin space, so, unlike with domestic flights, I didn't have to fight for bin space, or stuff my wheel-less carry-on under my seat because people with bags that should be checked brought 3 carry-on bags and were taking bin space above other people's seats. Crew came by frequently to offer drinks and snacks which was much appreciated."
Cons: "Crew seemed overwhelmed and frequently forgot to ask me if I needed anything, despite asking my two seat mates. Headphones on board were dinky and my pair didn't work well. Had to sit in front of a passenger who was constantly hacking very wet-sounding coughs, full of phlegm and not covering her mouth. No one asked her to use a napkin or came by to offer water or suggest she cover her mouth when coughing."
Pros: "Nothing with this company"
Cons: "Yes, if refund my money due to canceled flight not by my fault"
Cons: "Best service and food Always on time"
Pros: "Crew was amazing."
Cons: "I was charged $150 to fix somebody's error made in my name. Both Flys.com and Aeroflot denided the error was made on their side."
Pros: "Crew was very helpful, seat was small and uncomfortable."
Pros: "Экипаж компетентный, внимательный и вежливый"
Cons: "Отсутствует интернет, нет розеток"
Pros: "Crew was excellent"
Cons: "Ear buds have very mediocre sound quality. None of our checked bags made it."
Pros: "Clean plane"
Cons: "To have entertainment. Choice in food."
Pros: "Decent movie options I gues?"
Cons: "Pretty much everything else. Old and uncomfortable looking plane, bad air conditioning, unhelpful staff"
Pros: "The plane and crew was very good"
Cons: "Stuart and stuardess was not nice at all. Very dry, did not give a choice of food or drink, were serving like they were not happy to be there, afraid to say an extra word, Not polite."
Pros: "Some cabin crew tried to do good job Flights were on time"
Cons: "Checkin at SVO terminal D is total disaster. Understaffed counters, hours long lines, lack of instructions and assistance. On oversees flight 4 out of 6 lavatories were out of service. Cabin crew were in such hurry that they missed our row couple times. They served water only 4 times for 10 hours flight and refused to give a whole bottle for some bogus security concern."
Pros: "Responsiveness of the crew"
Cons: "Late,uncomfy seats,crews were not able even to smile"
Cons: "No tv screen from cai to moaco9"
Cons: "Didnt’t get any of my luggage. When out of the airport with the only purse that I had, no clothes, no pajamas, and it’s the scariest feeling. Never taking Aeroflot again"
Pros: "On time, comfortable. Excellent crew"
Cons: "Мллодой человек на чекине проверял параллельно вопрос для коллеги и не уделил нам должного внимания. ДОБАВЬТЕ ЭТО К 30 МИН ОЧЕРЕДИ до стойки и впечатление остается неприятное. Мы с двухлетней дочерью стоя ждали в набитом автобусе 20 мин пока не пришел один опаздывающий пассажир. Учитывая, что потом еще пришлось долго ехать через весь аэропорт и водитель неожиданно резко затормозил два раза (всё пассажиры буквально падали при торможении) это стало самой неприятной частью посадки."
Cons: "It was hell hot in the plane and so maby magazines that my knees heart"
Pros: "aircraft was clean,best service."
Cons: "Discomfort, 4 time boarding was late. It was very sad for me to fly with aeroflot company it was a first and a last time with AEROFLOT."
Pros: "This was my return flight and apart from the first one, on this the food was great. There were a lot of new movies and tv shows on the entertainment system. Staff was nice and friendly. Boarding was quick and there were no delays."
Cons: "Seats are good, but a little tight for a 9-hour flight."
Pros: "Crew is helpful, food ok, USB charger exist, but very weak"
Cons: "I had my suit in a garment bag - usually there is room in plane to keep it hanging. This service rejected, because "it's for business class". Srsly? USB charger can be too weak to charge - that's was the case for ipad of my neighbour"
Pros: "See above"
Cons: "See above"
Cons: "The Airbus 330 had perhaps the most uncomfortable airline seat I've encountered. Seat 42K. It' seemed to have a weird can't forward, like my knees were slightly lower than my butt while sitting in it. Also there were no little air vents in the overhead console."
Pros: "Great level of service."
Cons: "Can't think about anything"
Cons: "1. Notified with robo-call about cancelled flight on Saturday. "Your flight cancelled, we're sorry, bye-bye"; 2. NYC office closed till Monday, phones are not working, so, you're not gonna get any help from those guys; 3. Most of JFK phone numbers listed at aeroflot.ru are not working, there was answering machine working on one and I left a message, still waiting for call back (it's Monday now); 4. Had to call Moscow office, after 56 minutes waiting on the phone I was re-scheduled to Wednesday."
Cons: "Flight was canceled due to the weather and Aeroflot wasn’t prepared to deal with the situation. No information was provided, no announcements were made. Online information was not updated. Absolute mess"
Cons: "How come when my mom got to the airport in Moscow, she was told that she didn't have her tickets?! She had to pay $700 for one way ticket! She was also told that tickets were cancelled four days after booking?! When i was still getting notifications about the 'upcoming' flight!!!"
Cons: "My seat entertainment unit did not work. My kid did not get a goody bag because they were out of it by the time they reached our seat - and sane thing happened on the flight out."
Pros: "That I survived"
Cons: "I paid Kayak and it's intermediary justfly.com extra money to sit in a window seat. I wound up sitting in the last row, middle seat, with a broken TV that was "rebooting" the whole flight. I couldn't recline my chair because I was up against the back wall. When I politely said that I paid more for a window seat, and asked to look for an empty seat, the flight attendant brought over a security guard, and warned me that if I continued to "complain", that I would be asked to leave the plane. I kept my mouth shut, and demanded my upgrade fee back from Just Fly after the flight returned. Very rude crew."
Cons: "Having 400 people bused out to the tarmac and up 20 plus stairs with carry ons etc is absolutely absurd!"
Pros: "Everything was fine."
Pros: "The food was good"
Cons: "The temperature in the cabin was much to hot"
Pros: "Not much"
Cons: "They even ran out of water!!!! Other that the dessert we didn't like ANY THING on our tray! (Even for breakfast) Make sure you eat before getting on the plane!!"
Pros: "Seats were so incredibly uncomfortable. Bad food. Boarding process was unorganized and without protocol."
Pros: "Flight was delayed 6 hours. Had to wait for 40 minutes ubtil they figured out whether to take a drhnk guy off ths flight or not. Then another 40 mins to do the deicing procedure. Then another 20 minutes to park the plain after landing. Instead of getting home at 13.15 I got out if the plane at 8 PM. Nit the friendliest crew and poor quality food. Overall I am very unhappy with the trip."
Pros: "The flight was on time and flight attendants were up to the highest level. Good experience."
Cons: "The boarding crew people were non professional. When I approached them they made every effort not to make eye contact with me. I had to interrupt their not business related conversation to ask my question how to collect miles for this flight to my frequent fliers program, they advised me to serf internet. In civilized word this suppose to be done on the spot."
Pros: "I liked pretty much everything. But best if all was priority boarding for partners with kids and goody bag with games and activity books for the kids."
Cons: "There could be a little bit more Russian cartoons available for such a long flight."
Cons: "There was a two hour delay, then after arriving to Dulles the staff couldn't find the container with half of the people's luggages. It took them around two hours to find the people's bags. Customer service unresponsive, crew was slow, food was nasty, sits were old and small, toilets were dirty. I fly every other month domestic and international, and I've never experienced such a bad flight."
Pros: "I liked comfort, food and entertainment on board."
Cons: "The flight was delayed foe three hours."
Pros: "Plane was clean and looked newer"
Cons: "Airline lost my luggage and I am yet to get it"
Pros: "The crew was always very helpful and attentive to needs - not just my own but handling upset customers and intervening in a dispute between two strangers flying near each other. Long flight home they seemed to remember what language everyone spoke - no need to repeat the question/options after the first time. Entertainment was good - plenty of selections! Fairly roomy seats that reclined enough."
Cons: "I've asked for lactose-free food. How hard can it be ?"
Pros: "Cold sandwich was better than United A's hot meal."
Cons: "Aeroflot cancelled my flight. I had to leave at 2:30 am 18 hours early. Vayana did not try to help. I was cheated out of a day in Moscow and a night in a fabulous hotel. Did the 8:45pm flight go?"
Pros: "Flew Aeroflot from Moscow to Wash. DC. Flight was on time, pleasant service crew, decent in-air entertainment. All for a very reasonable price. Will use again."
Pros: "Great job of all flight attendants - patient, nice!...Great food and drinks!"
Cons: "Maybe some chocolate candies instead of a cake for dessert. Couple of those would be the same price as a piece of cake."
Pros: "The service was great. Everything was on time."
Cons: "The second food (pasta) was not great."
All and all it was an easy flight. We were in business class. Strangely, while we were offered some food which we did not want, we were never offered anything to drink including water. The boarding process was a bit chaotic. Everyone had to identify there bags at the plane as a safety precaution which was fine. But the communications about this was non existent. Israel has a very strict protocol for entry. There is an entry form that must be filled in and then, if everything is ok, you get an e-mail approval that you must show to the airline. Instead of asking for this they asked to see our “green passport” which is only a document to be used in Israel. Luckily, we had copies of ours. All of this is not significant. As someone that lives in Israel but love Egypt, I am so happy that we have direct flights now.
The ground crew were great, assisting me with a wheelchair. The pilot aborted our landing so that was a little scary. Otherwise all was good.
Late departure, the plane was filthy since people were dropping lots of trash in the aisle. The bathrooms were almost unusable because people peed on the walls and floor, and left soaked bathroom paper on the floor and toilet. Most people ignored the crew and didn't wear masks, including people who were coughing.
Pros: "Seat was weary at 52H. Although there were other empty and more comfortable seats, the crew didn't let me have one."
Cons: "Food could have been of fish kind variety and hot drinks weren't available. No hot drinks, neither coffee, nor tea."
Pros: "We left on time, flight was smooth!"
Cons: "No problems, everything was fine."
Pros: "Crew was very nice and respectful."
Cons: "2 hrs waiting inside the plane, it could have been handle way better"
Pros: "Boarding process was very smooth. Chairs were comfortable"
Cons: "Entertainment options in business class were more limited than those of American carriers. Also, food was just okay."
Cons: "Flight was late, if you have another connection, bad luck. No entertainment system, no screens at all, no music. Food was average. Plane was new airbus, toilet stuck, nobody seem to care much at least lock the toilet as it cannot be used."
Pros: "It was a smooth flight and the crew were nice."
Cons: "Food could have been better. Plus a glass of wine/beer either sold or complementary wouldn’t hurt"
Pros: "On time"
Cons: "Send notifications"
Pros: "Crew was courteous"
Cons: "Better movies"
Pros: "The crew was amazing, but the sit was uncomfortable"
Cons: "Since it's along trip the sits should be adjustable not to be straight throughout to avoid back pain"
Cons: "Layover time too short so a small flight delay resulted in a missed connection. No entertainment system on board, seats very small, food bad and disembarking was very slow."
Pros: "The flights were very good, friendly and professional. Planes were clean and seems to be well maintained for the passengers"
Cons: "Only issue I had was a 5 hour layover in Cairo, not long enough to explore so just sitting in the airport, and there is no wifi available in the airport, even at Starbucks nothing. Apparently an airport rule, but it sucks with a long layover."
Pros: "I didn’t like anything. Very unfriendly flight attendants. Late departure"
Pros: "Excellent friendly crew. New comfortable Dreamliner plane. Great flight schedule"
Cons: "The lounge at Cairo airport. Boarding process did not give priority to business class passengers. Flight was delayed 3 hours."
Pros: "Crew did their job perfectly. Not particularly warm and friendly, but they are paid to be attentive, not my friend, so I can't complain! Flight was smooth, and quick, meal was pretty good."
Cons: "Not charger ports, or entertainment of any kind."
Cons: "OUr departing flight was delayed almost 1 1/2 hours, resulting in a missed connection in Cairo -- this is not uncommon. The connecting flight waited 6 minutes, then left us. Arranging an alternative (through Rome & onward by late evening) was done , but no one was at the transfer desk for an hour."
Pros: "Great crew!"
Cons: "Not much- the flight , plane and crew were fantastic"
Pros: "The planes for the 2 legs of the trip looked clean and well maintained. The seats were very comfortable and the crew were friendly and helpful."
Cons: "Food and entertainment - There were limited choices for drinks on the Lagos - Cairo leg of the trip, basically water and soda were served. In addition, there was no personalized entertainment."
Cons: "Menu was completely false. I asked for the lemon pasta with spinach and cheese. I was brought pasta a veg with soy sauce. I pointed out that this was not what the menu stated, and the crew told me, oh, that is the vegetarian option ... so I asked for the halibut instead. It was salmon. The menu said"
Cons: "Egypt Air provided lounge access for only 3 hours of a 7 hour layover"
Pros: "Better seat, food, in-flight entertainment, lights not on as long so people can sleep"
Pros: "crew was great"
Cons: "business seats could be more comfortable"
Cons: "The problem of unavailable variety of food at the plane"
Pros: "The crew was friendly and the seat with comfortable"
Cons: "The crew run the safety video after take off it’s should be before take off .."
Pros: "Service not bad, other then that not good"
Cons: "Straight flight is better then connecting"
Pros: "On time"
Cons: "Crew in boarding was very rude"
Pros: "Fast and efficient."
Pros: "Crew very nice and helpful , boarding also"
Cons: "No entertainment in aircraft or mobile chargers"
Cons: "I didn’t like that the food and the service and the chairs the floor is not clean actually that was bad flying flying"
Pros: "I’m sitting at Buisness which I usually do !!!"
Cons: "Wish they renew the cabin knoiwngvthat in even in business but it is so old and food is v avarage also the service is v avarage even they don’t offer you before flight any drinks !!!!!"
Pros: "Crew was great, very polite and service oriented."
Cons: "Amenities (seats, bathrooms, entertainment, headphones and food) were not on par with other world class carriers, especially for business class."
Pros: "The check in person was extremely nice and helpful. The flight attendant was very helpful and was far beyond our expectations."
Cons: "The movie selection didn't have many classic movies."
Pros: "Personnel was great. Delicious and frequent food and drinks."
Cons: "I asked for wheelchair service but I never received it."
Pros: "Crew was very polite"
Cons: "Checkin was disorganised"
Pros: "The flight was on time without any delay. The crew was good and helpful. Taking off and landing were good. Checking online was easy."
Cons: "Although I made check in online but the employees responsible for drop off luggage were not on the desk , so I had to stand for long time because there were only 2 descks working. Seat leg space is so narrow."
Pros: "On time and smooth operation."
Cons: "Equipment was old and worn but performed as required. Needed more water passed out to drink"
Cons: "Flight attendant not asking what i'd want like everyone else. Because i look different?!"
Pros: "The crew whas nice but smill od airplane whas very bad"
Cons: "Upgrade the airplanes"
Pros: "Good food selection, Good entertainment selection. Arrived on time."
Cons: "Lack of attention of flight attendants. Children running around without parental supervision and flight attendants ignoring this for 12 hours is irritating. Garbage all over the plane during the flight, mostly due to passengers. Having to x-ray your bags 5times, and stopped 8times to check my ticket before boarding."
Cons: "تاخير اكثر من 3 ساعات"
Pros: "Crew was lovely"
Cons: "It was all fine"
Pros: "Great professional and fast"
Cons: "Couldnt take my camera in the hand bag which is unreasonable."
Pros: "For a short hour flight, i say it was just fine, not really enough time for a movie or anything so it makes sense not to have a TV with every seat, and it is no big deal. i slept the whole way and didnt even realize we took off or landed. could be more comfortable but again i was able to sleep the whole way without a problem"
Cons: "food in business class was cold , bread and cheese was very hard! Unable to eat"
Pros: "I liked everything .... planes, food, service, punctuality..."