Find cheap flights from Iceland to Colorado

"I'm not really sure what the difference is between Economy and Premium Economy on these long-haul flights, especially when the plan isn't very full and people in Economy can lie down across an entire row. The seats in Premium Economy are a bit bigger, but you can't recline or lie down and I'm pretty sure we get the same food options as regular economy. You get a little goodie bag that you don't really need. Also, there is really no point upgrading to business class on the short flights with Lufthansa. The seat size is the same as the rest of the plane. So, you're paying $50 or so for a pretty small snack/meal and a curtain between you."

Pros: "I like the notice given prior before I get to the airport on regard to a free carry-on check in. The staff was friendly and enthusiastic happy giving me the comfort of a nice travel journey. Thank you to all the staff!!!"
Cons: "Honestly nothing I was really happy with my flight!!!"

Cons: "Flight was delayed 40 minutes and arrived 2 hours later."

Pros: "Not even a bump ...seriously an amazing plane and pilot!"
Cons: "The afternoon snack was disgusting ....(not just my exclusive opinion)"

Pros: "Great crew, decent food, plenty of wine and other drinks, on-time departure and arrival."
Cons: "Cramped uncomfortable seating, USB port on seat-back video display does not charge a handheld device battery."

Pros: "Food was good"
Cons: "Late to board, had to wait on arrival for gate while cabin was getting uncomfortably hot"

Cons: "Again, there was not enough time between flights. It was a HUGE rush in Denver to get to my next flight, and I almost missed it."

Pros: "It didn't crash."
Cons: "Food no screaming babies . Comfy seats and armrests,"

Pros: "Great crew. Great seats"
Cons: "Flight was delayed by half an hour. Mainly due to limited carryon space. During check in we offered to check in carry on luggage, but were told it would be an additional cost! If they would have checked it in that would have saved 15 minutes easily"

Cons: "Awful layover in Frankfurt. The airport alone is the size of a small city with checkpoints everywhere. Was simply exhausting flying through Frankfurt."

Pros: "Crews was excellent, always refilling water which I can appreciate so much. Keep it up! Loved the United pilot at John Wayne who came out just to say hi, let us know we were in good hands."
Cons: "Had to wait in tarmac forever from Frankfurt to Florence"

Pros: "Outstanding service from the flight crew. The food was even good. The flight crew comes around constantly with drinks, food, and just extras and we were seated in economy. Plus, they acted like they were so happy to be able to serve us. What a great trip. Love Lufthansa!"

Pros: "Very friendly and accommodating"
Cons: "NA"

Pros: "Very nice flight, the food was super delicious and the crew very professional"
Cons: "N/A"

Pros: "One flight attendant in particular was outstanding, Eva. Because of her, I would definitely consider Lufthansa for our next trip to Europe!! She mot definitely went above and beyond in her service and professionalism."

Pros: "The Lufthansa service in rebooking."
Cons: "Lost bag- this was after my luggage tag was scanned and I was assured the bag was on the plane. Getting information from Lufthansa about bag status was impossible. Help phones were either busy or never answered. A black hole of no information until the bag arrived 30 hours later. Then a 45 min. At airport to get it back."

Cons: "I propose to keep on board the plane some bright and interesting toys for calming the children who, for almost the entire 10-hour flight, cry and do not give rest to all the passengers. I understand that parents should have worried about this. But if the parents can not do anything with their child, the new toys could help calm the child, and not turn a long flight into torture for other passengers and crew."

Pros: "Was not allowed on flight"
Cons: "When I missed the connection from the first leg of my flight and purchased the ticket from that leg to finish my itinerary, Lufthansa cancelled ALL of my return tickets. Both Lufthansa and my travel agency pointed the finger at the other and I had to purchase another $1000 ticket to get home. There was no cancellation emails or any notification. I didn’t know my tixkets were cancelled until I was trying to check in. Worst experience ever!!"

Pros: "One airhostess ruined my flight experience. Anyway in the beginning on the journey my daughter was not well and other crew members gave her candies. I liked the sweet gesture."
Cons: "I was traveling with my daughter. There was no food choice left for my child and me. Crew member rudely said there is only beef option left do you want to have it? I said no. I asked her are we not going to get anything to eat since you are out of options. She continuously kept on repeating that I said no and that she kept emphasizing that there is only beef option left. Finally she save the supplement To meal. Her tone was very impolite when especially we pay so much and service we get for a long flight is good"

Pros: "Service. Smooth flight."
Cons: "Food"

Pros: "Good Service , and overall friendly crew"
Cons: "Automaten Check in / boarding Cards, is hard for some people and took really long . Extra help on these machines would be good"

Pros: "Great crew and service."
Cons: "The online check-in didn’t let me select Green Card only Visa. I couldn’t check in and when I called Lufthansa I was on wait for over 30 minutes. When I finally got to speak to someone, this person couldn’t help me. I got terrible seats because of this, luckily they could switch me to a better seat right before the flight. Think Online check-in should be arranged better."

Cons: "The seats are too close. When reclined it's not possible to get out."

Cons: "The flight was transferred to a smaller plane, either because there were few passengers (the first story we heard) or because of mechanical problems on the original craft (the second story). Business class was oversold as a result, and boarding was delayed for an hour while they waited for enough BC passengers to accept 800 euros for the downgrade to economy plus. They repeatedly threatened to cancel the flight rather than raise the offer. Eventually enough knuckled under and we were allowed to leave. Some no doubt missed connections because of this petty brinkmanship. The funny coda is that because the plane was so undersold, anyone in economy that wanted their own row could have one, while economy plus was packed with the embittered and downgraded."

Pros: "I always try to fly with Lufthansa when I do go to Germany to visit my family. At times they might be more expensive then others but you don't pay extra for everything. Also I got a great price at Kayak. The service was excellent and I do love the fact that Lufthansa is now flying directly from Denver to Munich makes it so much easier."

Pros: "online booking"
Cons: "There is no one at Kayak to answer questions on weekends. Message says "call back during 'regular' business hours" but does not specify what that means, nor what time zone they are in. (BTW, most people travel on weekends so ya may want to consider providing customer service then...duh). When I finally was able to reach someone in order to upgrage to Premium Economy, they could not help me but said they would send an email with an answer to how much that would cost. The email never came. I will never book with Kayak again."

Pros: "Same as above."
Cons: "Same as above."

Pros: "Good was yummy and the setwardess were super friendly. Staff was plentiful and the plan was very modern and high tech. Also had a layover in Munich airport and it was amazing. Very high tech, I took advantage of the napcaps and shower facilities. Also the restaurants were on par with great red win."
Cons: "The flight was 11 hours.... can you make that a little quicker next time, I mean come on it's 2017...."

Pros: "They fed us well, and the food was surprisingly good. Feather pillows were a nice touch, and great variety of movies to choose from on the long flight."

Pros: "I loved the TVs, food, and the service. The TV's had so much to watch, and made the time pass so much faster. The service was amazing! They came by so often to give us whatever we needed! Great experience!"
Cons: "Nothing"

Pros: "Nothing"
Cons: "Air didn't work, stewardess were rude"

Pros: "The crew was nice enough and the food was ok. Crew was great and served water and juice so many times during the flight! That was really good!"
Cons: "Movie selection was old and many movies aren't of interest. I tried to purchase something on the plane and the card reader didn't work. Lufthansa should update those card readers! Seats are becoming smaller and thinner which means more uncomfortable than they were already."

Pros: "Best part: Getting off the plane and swearing never to fly with Lufthansa again."
Cons: "Flying to Munich- flight was cancelled. Had to rebook on United for the following day. Arrived almost 2 days late (the original was direct, the United had layovers) and missed a planned trip to Neuschwanstein castle. Flying from Munich- The entertainment screen was broken, completely unusable. After a hard reset by the flight attendant several times... Still broken. She said she thought it would fix itself once we were at cruising altitude. Nope. Notified the flight attendant who said vaguely "I'll see what I can do..." Never came back to check, never got offered any sort of compensation (even something like a free mixed drink would have been nice), offer to move seats, nothing. So- ten hours with no entertainment/nothing to watch, just a malfunctioning screen. Food was mediocre. We boarded late, and left almost 1 hour late because they had to wait for an employee (who was not working, just getting a ride back) to board. Literally there and back with Lufthansa was a fiasco. On top of it, we have been back for 3 weeks and are still waiting to hear back from Lufthansa customer service. Apparently they only communicate by email with complaints. Not over the phone. So after repeated emails, just radio silence. Terrible airline."

Pros: "Everything was wonderful! Lufthansa is spot on from boarding, to in flight service to the moment you leave. They are helpful, friendly, fun and a wonderful crew where I know I'm in good hands!"

Pros: "The aircraft was clean. The service was great. Food was OK. I enjoyed the wine service. Lots of movie choices. HOW does one get "bumped up" to Premium Economy?"
Cons: "The seats in Economy were the most uncomfortable I have ever sat in for such a long time nine and a half hours. All six of us found them to be uncomfortable. No seat bottom cushioning. I had a back pain. Boarding started with the First Class and Business Class first. It took an additional 20 minutes for Economy class to start boarding. The line was very, very long and interfered with other travelers in the airport terminal. "boarding area to Frankfurt was cramped" When we arrived in Denver, only five Custom Agents were on duty to process our arrival passports, although there are 14 control stations at Denver. It appeared as though the Custom Agents were not aware of the arrival of the Lufthansa 747 nor the one that followed. All other Custom in Europe were much more efficient and move people through quickly. What a bad first impress made by the USA Customs people."

Pros: "Good food, friendly flight attendants"
Cons: "Boarding process was torture. Lufthansa invited us to check-in early, but would not allow us to finish the check-in online process the day prior: seemed to be glitch in their computer system. We arrived at the airport early, but no one at Lufthansa could help us with seat assignments in order to seat our 12-yo daughter next to a partent. The airline did not open the gate area until 1+35 prior to the flight (advertised 2-hrs prior), and did not put anyone at the gate-desk until 1-hr prior to departure ...and they still could not help us. Boarding was disorganized; Lufthansa appeared to board by different groups, but there were no announcements as to which group(s) should board. Instead there was just a large crowd milling about, waiting to push their way to a gate agent. Very un-German."

Pros: "Lufthansa is by far the best airline. All crew members were very friendly and attentive. Food was also great."

Pros: "First time for flying Lufthansa and I rate it higher than Emirates which was my favorite until now. Reasons? Number one, the crew. On top of every detail for a comfortable flight. Ten hours and I didn't sleep at all( never can sleep sitting up) and I think they came by with extra water and juices at least six times. Two hot meals of delicious food, superb snacks available near the galley, and comfortable seats with better than average legroom."
Cons: "Can't think of anything except the length of the flight which can't be helped."

Pros: "I have a servere hearing problem and was concerned (since we were late leaving Zurich for my changeover in Frankfurt), that I would be late because I can't hear any loudspeaker systems (either on planes or in airports). I felt that I could get easily lost between flights and not have time to get to the Frankfurt/Denver flight. I told this to the person at the gate in Zurich, and he immediately arranged for someone to meet me in Frankfurt and take me there. I was met by Maika in Frankfurt and she was just excellent--personable and efficient and really helpful. I'm sorry I couldn't remember the name of the person at the gate in Zurich. He was also great. I wouldn't have done this if I had had more time, but this really made my day (and my flight!) ! Thank you!"

Pros: "The energetic crew who served with a smile"
Cons: "The tea was not strong and was served lukewarm and movies not up to standard.how about new blankets...and food only a choice between 2...chicken or pasta..why not beef or mutton?"

Pros: "excellent flight crew, and entertainment options. My husband lost his boarding pass in between connections and staff was able to help him out and even was able to arrange that we sat next to each other."
Cons: "Transferring flights it was difficult to make it to our flight on time. More snack options would be nice."

Pros: "Very comfortable"
Cons: "Delay"

Pros: "They know what they're doing!!"
Cons: "No complaints at all!"

Pros: "Almost nothing was enjoyable about the overseas Lufthansa flights I took. This particular flight, however, did not make me sick like the initial Lufthansa flight to Europe. I also appreciated that the crew asked the passengers in front of me to put their seats up during meals."
Cons: "The overseas Lufthansa flights have the least space of all the flights and trains I took throughout my trip, including other Lufthansa flights within Europe. The bathrooms were more cramped and fewer in number for an overbooked flight, boarding was disorganized and delayed, the passengers in front of me put their seats all the way back for most of the flight, and seriously, just a few more inches of space would make these long flights 104% better. I think everyone would be happier to fly on less awful planes, including the poor crew who has to deal with miserable passengers."

Pros: "Great food, entertainment, comfort, and crew."
Cons: "Our layover was too short and going through customs, transferring our bag, then going through security again made us miss our connecting United flight."

Pros: "Was rebooked on Iceland Air. Enjoyed that flight very much"
Cons: "That I was bilked on bus, got stuck in traffic and missed flight to Denver"

Cons: "First flight mechanical issue so couldn't make it to any of my connecting flights and they had to reroute me, however they couldn't get me to Torino so they got me to Milan and I had to take a two hour bus and then the metro to get where I needed to be. And it took them over an hour to reroute my flight!"

Cons: "The plain in Denver landed very hard, hit the ground with a very loud noise and people were very scared. After that the pilot said "sorry for the hard landing but at least you guys are awake"..."

Pros: "Long flight. Loved that we had two wonderful meals, hot cloth enough water and other services. If I fly overseas I will always choose this airline. It was wonderful."
Cons: "N/a"

"It was so helpful to be able to board the plane front and back. It makes it so much faster. It was also helpful announcements were made in French and English. I cannot thing of anything that would have made that short flight better."

Cons: "Flight was delayed for 4+ hours"

Cons: "Seat recline was broken- wouldn’t hold position."

Cons: "2 hours delays from LAX to CDG then additional two hours delay from CDG to CAI, this is disappointing"

Pros: "The gentleman at the check out his name was Omar went over and above the call of duty for Customer Service me being an American he walked me through each step of using flybe via air France and paying for checking my bags and even the carry on luggage and getting me through security etc."

Pros: "I've never been on a flight with such narrow seat and thin cushion. There was no entertainment offered for the almost 4 hour flight. There was no means of charging any electronic gears. The airplane seems to be 30 years behind time. Crew was unfriendly and smiling faces are not part of the uniform."
Cons: "Very narrow seats and thim cushion. No entertainment offered an do means of recharging electronic devices."

Cons: "First class bathroom could have been cleaner and wider - very narrow, hard to maneuver"

Pros: "Everything! The service was exceptional!"

Cons: "We had a short delay"

Pros: "Staff were friendly and seats in business were super comfortable."

Pros: "Excellent service"

Cons: "See above."

Pros: "Arrived on time."
Cons: "Overhead luggage storage jammed with luggage belonging to someone who was sitting far behind my seat."

Pros: "Multiple crew members paid constant helpful attention to my mother (88yrs of age) during boarding, deboarding and throughout the entire flight. Thank you!"

Cons: "Poor service. Terrible food. Aging aircraft. Terrible in-flight entertainment system. Really not good AirFrance."

Pros: "DIY snack area"
Cons: "Food and seating"

Pros: "The CDG airport is very bad in terms of finding your connections, the flight to CDG from LAX had a very old entertainment system and was hard to use."

Pros: "Everything. crew friendly and food/drinks the best"
Cons: "Nothing...all was wonderful"

Cons: "Being in the middle of the 4 seats with guys on both sides. They tend to restrict the space by using the arm rests."

Pros: "The entertainment has great selection. The crews were much friendier than the flight from SFO to Paris."
Cons: "The seat padding is rather thin."

Pros: "Service and crew are great"
Cons: "Seats"

Cons: "I ordered Asian Vegetarian Meal. But they served me only pasta."

Pros: "Check in process was easy. The flight attendants are all very helpful and kind. We are playing was OK but it could’ve been cleaned a little better before we got on board."
Cons: "Check in process was easy. The flight attendants are all very helpful and kind."

Cons: "Our flight was delayed so we could not make out connecting flight. We had to wait 6 hours get another flight to Atlanta and then fly to Boston the next day, longest flight ever was horrible I called out sick from work too."

Cons: "Tiny uncomfortable seats."

Pros: "Modern aircraft with power, big screens etc"
Cons: "Teenage crew, poor service (not even water brought on request, all "self service" at back of flight, and not being allowed a second drink with dinner), poor language skills (crew not very helpful when 2 hour delay meant I could miss connecting flight, suggesting I "walk fast")."

Pros: "1. Entertainment - Decent movie selection. I wished the angle of the screen in economy could be adjustable as well. Turkish Air does it better. Once the seat ahead of me reclines I dont have too much hope of saving my eyes from the awkward angles."
Cons: "1. Boarding - Learn from maybe Turkish Air who allocate people zones based on where you are seated in the plane. People seated all the way in the back should be allowed to board first and fill the plane back to front. Makes it less likely for you stand around waiting for people as well people all the way in the back making contact with every possible human already seated in the aisles. 2. Comfort - Window seats are too hot, middle aisle seats are too cold 3. Thankfully they do have halal offering. Now if they will even let me choose that I am allergic to seafood. Glad for the chicken. Nothing to boast about."

Pros: "Fast and efficient boarding and friendly and efficient staff. Landed 15min ahead of schedule."

Pros: "Food was good and again, staff were friendly and professional. Flight was on time and efficient dis-embark mentioned."
Cons: "Slight issue with headphone connection, was not the only passenger."

Pros: "Everything was fine"

Pros: "Absolutely everything perfect."
Cons: "Through my own fault I ordered a different seat instead of window seat. :)"

Pros: "Crew were pleasant most of the time"
Cons: "Boarding process is total chaos Took 40 mins to.check in at desk , pre ordered for wheelchair Never showed ...total zoo Beds advertised as lie flat bu they are NOT 180 degree flat , legs hang down - bad for circulation"

Pros: "The plane arrived in New York smoothly"
Cons: "They lost my luggage and have no information as to where it is. It has been 3 days and no Information. There was only one meal for the flight and alcoholic beverages were not included."

Pros: "La entrada"
Cons: "El resto de cosas"

Pros: "Standard on most parts with pleasant staff"
Cons: "Flight was 1/2hr with poor pre-flight communication on the topic. Food wise, the chocolate cookie was better than nothing...but a little savory snack would have been nice."

Cons: "Very small seats, space for nothing All the time delays and the horrible things is a lost luggage, even when there is enough time between flights."

Pros: "Friendly staff"
Cons: "Window pane was broken on my side and I couldn't shut it down. As it was a day flight the sun heated my skin badly"

Pros: "Always like Air France. They are in tune with keeping the traveler updated."
Cons: "Walked all over the terminal looking for signage for Croatia Airlines. Information services sent me to the right location, but it was marked Air France. I asked serval Air France employees for Croatia Air. None new that Air France was the CA carrier. Finally found one who bothered to look it up on her computer and low and behold, AF was the carrier!"

Pros: "Late, not enough legroom, smell from the toilet. Tiny TV screen, malfunctioning electronics, poorly maintained seats. Friendly crew! They looked tired, but they were still smiling while trying to keep passengers happy."

Pros: "All crew I interacted with was great, friendly, and helpful."
Cons: "Flight was late. Boarding very slow. Entertainment was ok by today's standards. Each seat had a display, but movie selection was not great. For a French airline I was looking forward to breakfast -- maybe some nice pastries or at least a decent croissant with jam. None such. It was disappointing. Meals were not impressive either, but the complimentary wine was good."

Pros: "Nothing"
Cons: "Everything. AF changed seats without authorization or notification, separating a mother from her 3 year old daughter. Their entire attitude was "nothing to be done, now board plane and leave" no compensation was offered, nothing done to remedy their mistake or rude behavior and treatment"

Pros: "Not much"
Cons: "Plane late departing allegedly because of cleaning the plane, but why was the cleaning done that late? Also, ground crew remarkably uninformed about what was going on in the plane. Poor communication between plane and ground crew. No explanation from pilot as to continuing reason for delay even after we boarded. Departure time, 1.00 pm, boarded at 1.10, actual departure time 1.45, causing me to almost miss my connection and definitely causing my bags to miss the connection."

Pros: "Nothing..worst experience ever. Simply apologising for delayed doesn't help"
Cons: "Flight into and out of indiapolis was delayed by 2 hours. Missed my connection flight to LHR because of the delay. never had such a flying experience. Flight was operated by Delta. I won't be flying them again."

Pros: "The crew was very nice and helpful."
Cons: "The food was really poor. The chicken was as dry as it can be. The food taste was poor. I flow 3 weeks ago with KLM and the food was pretty good for flight food. In a French company I expect much more. The entertainment system on the airbus a380 was like an enchant IT system from the past. Very poor reaction time. Very messy and not people oriented at all. Especially after KLM's And Delta experience."

Pros: "Crew was wonderful Helpful, pleasant, capable"
Cons: "Waiting for late passengers & their luggage"

Pros: "Other crew members were very polite to us, in particular a younger tall woman."
Cons: "2 crew members, one named Terri were quite rude and short with us. I even heard her say she was ready to get off the flight. She also asked everyone around me if they liked their flight but did not ask me. She basically threw my coffee condiments at me and dismissed my concerns about the food. I was unsure if the fruit was expired and she quickly dismissed my question without any real explanation."

Pros: "I enjoyed the food, the crew's friendliness in First Class and the boarding process."
Cons: "The wi-fi did not work on our flight"

Pros: "The food was good, the staff was very friendly and very nice,"
Cons: "The seat configuration in economy is unacceptable, the leg room is terrible and overall a very uncomfortable flight of more than 7 hours"

Pros: "quick flight 10 min ahead schedule"

Pros: "Good food. Although no Cappucino as in AF from Sanfransisco to Paris."
Cons: "No entertainment at al. Specifically, I could not lean my seat b/c of a mom with a baby behind me..."

Pros: "Comfortable"
Cons: "Nothing"

Pros: "No crew was amazing, they were her it attentive to our needs"

Cons: "The check in and boarding process is always slow and cumbersome at Keflavik - it’s unpleasant to have to be bussed to the plane outdoors and then use stairs to get up to the plane."

Pros: "Crew was great, seats were comfortable, plenty of space"

Pros: "In flight entertainment."
Cons: "All staff is rude. Toilet plugged up, they lost our bag. They dont even serve pretzels on an 8 hour flight!"

Pros: "When I booked my Economy Light fare from Denver to Paris, I was expecting a trying experience. But to the contrary, I found the entire trip to Paris and back enjoyable. I found the boarding quick and efficient, plus the flight attendants were genuinely friendly and helpful."
Cons: "Short answer: Nothing. Icelandair is my new favorite low-cost airline for trips to Europe."

Pros: "Crew was very helpful and friendly, and we were greeted with a bottle of water for the flight. Entertainment is nice with free movies, music and Iceland travel video blogs. Water/soda/coffee offered multiple times, and water additional times."
Cons: "Boarding was walk-to-outside-stairs, more an airport versus airline thing, in truth the fresh air was nice, just glad it wasn't pouring rain. Seat comfort was barely okay, the 757 seats were basically in contact with my knees, tough for such a long flight. Their 767's are much better. Didn't like paying 60 GBP (pounds, about $75) for 3 sandwich lunches with 3 alcoholic drinks, IcelandAir could do better."

Pros: "plane was comfortable, smooth flight"
Cons: "could use more up to date movie selection, crew did NOT smile, food was at an extra cost"

Pros: "Such friendly staff and great in flight entertainment"

Cons: "It was the most uncomfortable flight I’ve ever had"

Pros: "Excellent in-flight entertainment."
Cons: "No complimentary meal for transatlantic flight."

Pros: "Movies, price"
Cons: "Not getting food!"

Cons: "My flight was delayed an hour and a half with no explanation so I almost missed my connecting flight even after sprinting through the airport. I called for a reason why it was so delayed and the customer service rep had a poor attitude and offered little help."

Cons: "Food offerings for 7.5 hour flight very limited, and not complimentary. This was not communicated when I booked the flight (would have considered using a different airline). Entertainment options were limited compared to other airlines' long-distance offerings. Only two beverage service in 8 hours, no complimentary snacks, and each time I wasn't given the entire can of soda, just poured a small glass. Pretty skimpy. My family members who used different airlines got a much more for their money, with similar ticket price. Flight took off late and we did not make up time in the air so we arrived an hour late."

Pros: "Icelandair's seat headrests are very comfortable for sleeping."
Cons: "The Reykjavik airport, although it has nice restaurants, is ill equipped to handle the number of passengers going through it!"

Cons: "Seats suck."

Pros: "Size of the Reykjavik airport."
Cons: "Not enough space for legs in the economy class. The chair back support was not working correctly ( couldn't be blocked in the reclined position). Very uncomfortable chairs overall. No food included in the price of a ticket for such long flight? Poorly organized and managed departure process. The passenger next to me was sick looking. He was coughing loudly and frequently all the time during that flight. For more then 7h of the flight no flight attendant demonstrated ANY interest or offered any help. Furthermore when his female companion (wife?) asked just for cup of water so he could get his meds at the beginning of the flight they were told to wait for the regular service to start (what took app 30min). So overall my impression of the Icelandair service is no more then just O'k."

Pros: "The separate cabin"
Cons: "The business seats did not have leg elevation & did not lie flat making sleep difficult. Comfort was compromised since I could not elevate my legs"

Pros: "Their prices are good see my comments above."
Cons: "Same as above and also the boarding was chaotic with no lines and we had to wait in a freezing bus for a long time before it left. There was a jetway in Denver."

Pros: "We normally really like flying Icelandair and enjoy the ability to have a stopover in Iceland. The crew is always very nice and this flight was no exception."
Cons: "The plane, or at least our section of it, was very warm. We were near the doors between Business Class and Economy, so we were expecting it to be even a little cold, but it was so warm that I was in a tank top the entire flight. The boarding process in Reykjavik was very odd, even for them. There was just a door in the wall under our gate # and without warning it was opened and everyone just got up and went through it. There was no announcement. Apparently the checkin desk was upstairs. We then waited 20 minutes in line, before they finally started boarding us int he order we were queued - again, no announcement."

Pros: "Short connection , easy and friendly boarding process. Chairs do recline a bit."
Cons: "Only food for purchase. And they used to have newer movies but no longer! Now there are old movies . Not enough free water rounds"

Pros: "Flown Icelandair many times and like them."
Cons: "Flight attendant told me I couldn't drink my own drinkI had brought with me. Everyone around me also brought their drinks and she didn't say anything to them!"

Pros: "Nice staff, good free selection of films, and comfy seat."
Cons: "Overpriced food, that was not good, overpriced internet, and overpriced liquor. typical airline stuff. not bad"

Pros: "There was more leg room that we thought there would be; we were left alone to sleep by the attendants. The pilots let us know important information."
Cons: "We were 3 hours late to Denver after leaving Iceland late. This was partially due to weather. The only upsetting thing was the $31 "dinner" available in the airport consisting of a frozen individual pizza, sandwich and 2 waters! We felt like we were being gouged for the airlines issues. The entertainment system on this flight from Iceland to Denver was a bit old and of all four flights, the system was difficult to access."

Pros: "The entertainment provided was great, the seats were fairly comfortable and the flight crew was great"
Cons: "My friend flew Delta to our same location at almost the same time for a slightly cheaper fair and she received two free meals and two hot towels aboard the flight. I wasn't expecting to have to pay for dinner. Otherwise I would have brought food on."

Pros: "It eventually got where we needed to go. Flight crew was OK and boarding was fairly efficient."
Cons: "USB jack at my seat was broken; my neighbor let me use hers for a bit. Her headphone jack was broken, so I offered to let her use mine, but then she needed to use my TV, so that wasn't ideal either. Many errors using the entertainment system--very laggy and frequent "temporarily unavailable" messages. Also, we were about 40 minutes delayed due to a mechanical issue (discovered once we were all boarded, extending an already lengthy flight)."

Pros: "Sat in exit row for the leg room but ended up with a bruised tailbone from the seats cross support. Could barely sit for a week"

Pros: "Crew was very professional and responsive to a difficult weather situation at the airport in Reykjavik."
Cons: "Admittedly this is something of an airport issue more than an airline issue, however considering Icelandair is one of the few airlines servicing the airport in Reykjavik there has to be some level of coordination going on between the two entities. Regardless, 5 different US-bound flights were all scheduled to leave within 15 minutes of each other in the same small corner of the Reykjavik airport, so when delays started coming in due to weather that area became an extremely congested mess. Perhaps its a cultural norm in Iceland to just remain silent in times of mini-crisis, but the desk attendants made no effort to communicate what was going on to the hundreds of people crammed in atop one another in the waiting area. This led to a lot of frustration from the waiting travelers. Both of these problems could have been prevented by better planning (not scheduling all outbound flights happening in a quarter hour's time into the same small corner of the airport) and better communication from the airline staff, the lack of which really aggravated a difficult situation for the people there. Once on the flight, though, everything went very smoothly, and the flight crew was quite apologetic and professional."

Pros: "Crew was excellent, courteous and helpful. Check in was excellent, fast and easy."
Cons: "Lack of communication at boarding time about the flight being delayed. Gate area is small and gets congested quickly as there are several flights departing at almost the same time."

Pros: "Crew was helpful."
Cons: "monitor did not function both from Denver and back."

Cons: "Boarding was late. Head phone Jack didn't work and seat recliner wouldn't stay back"

Pros: "The crew was friendly and professional. Seats comfortable enough. I like flying through Iceland. Nice change."
Cons: "I wish I had booked a couple days layover."

Pros: "I liked getting off the plane knowing I would never use Icelandair again"
Cons: "There was no sense of urgency to get the plane in the air. Our connecting flight was late and we had to rush to the connection flight. When we got on board we then sat on the tarmac for an hour because the fuel truck ran out of gas on its way to fill our plane. The crew seemed to have never worked on an airplane before and the plane needed updates. Food or snacks should be provided on longer flights like other airlines."

Cons: "Again, the food is really bad for such a long flight."

Pros: "On time service. Video selections. On-board wi-fi."
Cons: "1. Same comments regarding cramped seating as above. 2. Boarding in Reykjavik was a total fiasco. Management should visit a European or US airport to see how to load a plane in an organized fashion, as opposed to the free-for-all used in Reykjavik now. 3. Food selection for an over water flight of 7 hours was abominable! And passengers are asked to pay for it too...unheard of for trans-ocean flights."

Pros: "The in flight entertainment"
Cons: "The crew were rude and unwelcoming. Having to actually PURCHASE food and drinks on an international, transatlantic flight is ludicrous. Having made the trip from the USA to Europe many, many times, this was a shock and something that i didn't prepare for. The cabin crew were extremely rude and uncaring. Being offered a drink of water once in 7.5 hours is ridiculous and frankly dangerous for some. This was not a cheap flight, so for such poor service, I think things need to change. A smile from a crew member may not go a miss either. Thanks Icelandair, but i shall not be choosing you for my travel needs in the future, and neither will my friends and colleagues."

Cons: "When we arrived at Keflavik airport the terminal was immensely crowded with several flights due to leave the US at once. It was overcrowded to the point of being uncomfortable and there was a 30min+ wait to buy food from the only shop. As a result we did not have time to grab a bite to eat between flights. My partner was subjected to additional TSA checks which I am aware is a random check and a nescessity but due to the amount of flights departing for the US this took an extra hour, and delayed our flight. I'm thankful that Iceland Air didn't leave without us but it was an immensely stressful experience that I don't wish to go through again."

Pros: "Nothing to like except that we finally got here."
Cons: "Late departure. Not enough fuel in plane so had to refuel in Minneapolis. Even with headwinds, there should have been enough fuel put into the plane to complete the trip. They stopped in at an airport that was experiencing thunderstorms, and while we were refueling, our plan was struck by lightening and then had to to be examined for damage before continuing on. We were on the ground, in the plane, for a total of 4 hours, waiting. Finally were advised that the crew had "timed out" and could not fly any more that day, so we spent the night and all the next day sleeping on the floor in the airport. Icelandair was not at all prepared for such a situation. Situation was somewhat chaotic with incomplete and inaccurate information given to passengers. Very poor communication on the part of Icelandair, or whoever they contract this function to. We expected to be able to leave the airport the next morning, but were told that the flight would not leave until 5 p.m. Then they changed the time to 8:20 p.m. but didn't announce that. Then that flight delayed until 9:00 p.m. We finally got off the ground a little after 10:00 p.m. On top of all this, many passengers' entertainment systems did not work, and this made for a very long and frustrating flight. Not good, Icelandair."

Cons: "Our plane was diverted to refuel - after an hour and a half of increasingly cryptic and contradictory communications while sitting on the ground, we were removed from the plane and given cots to sleep on the airport floor. No staff present to provide information, no communication by email, noone available by phone, no updates on the website, vague rumors from another airline's staff of a "possible flight" the following evening.....no idea how/when we'd get back to Denver. We got a car and started driving...huge vote of no confidence in Iceland Air, its equipment and staff."

Pros: "Crew was pleasant. Leg room was better then on airlines in the U.S., and it was much easier to get out of the seat with the armrest lifting mon the aisle seat."
Cons: "The boarding process was difficult, as four flights to the U.S. were leaving at the same time and it was almost impossible to get to the gate because of the thick wall of people and no aisles. We were then put on a bus to the plane, but the bus didn't leave for over 30 minutes, well after the takeoff time, and no explanation was given. The temperature on the plane was extremely uncomfortable. Most of the time, it was very hot, and I am accustomed to flights being on the cool side and requesting a blanket. But someone must have been adjusting the temperature, because it would get cold for a short period of time, and then very hot again. It was difficult to sleep because of the temperature. It would have been nice to have some small snacks like pretzels offered with the drinks, and a larger selection of food available."

Pros: "I like the flight schedule - leaving Paris at 200 pm and arriving in US AT 7:30 PM. Flight was smooth and connection quick."
Cons: "A little snack will nice on such a long trip (7 hours), especially when I pay $1,500 the round trip. Thank you for feeding my granddaughter."

Pros: "They upgraded my to economy comfort, which made all of the difference for an 8 hour transatlantic flight."

Cons: "Flight was delayed leaving Reykjavik. I watched our baggage be removed from the plane and head to the opposite side of the airport. It was over 30 minutes later that they announced that there was a mechanical issue with our plane and we had to switch planes. The passengers deplaned, boarded buses and were transported to the new plane. We finally took off over 2 hours late. The other major issue we had is that we were located near the back of the plane and the smell of urine and toilet chemicals was overwhelming. Every time the restroom was used, the stench permeated the back of the plane."

Pros: "I think the planes are clean and a little nicer than what I've recently experienced on US carriers in the past few years. The airport in Iceland was terribly crowded without much seating and the food was terribly expensive. Loved the free entertainment-music and choice of movies. The crew was very professional and love their uniforms."
Cons: "The fact we got no food whatsoever unless we purchased it on a 7 hour flight. So glad we ate something at the airport before the flight as we were expecting something-even just a bag of peanuts. For comparison -on the Lufhansa flight from Frankfort to Brussels, which was a very short flight, they handed out snacks."

Pros: "The aircraft, especially the restrooms, was very clean. The crew worked very hard to ensure our comfort. The seats were as comfortable as they ever get on a 757. R routing slips through the gift shop between arrival and departure is a good idea . Even those with a short connection get a chance to buy a puffin."
Cons: "The terminal at keflavik is under construction this makes arrivals and departures extremely chaotic both on the ramp and in the terminal. The arrangement of gates is so chaotic that it is often very difficult to get to your gate because of large number of passengers waiting in line at their gate."

Cons: "See above. On the flight from Denver to Amsterdam (you didn't ask about this, but I'll comment anyway), we had business class seats. They were really little more than large regular seats with legroom. We did get food on the flights, unlike the economy class. I have a major gripe about Icelander not telling you how their definitions of seating class differs from the rest of the Western airline industry. Quite deceptive."

Pros: "The previous Icelandair flight from Paris to Reykiavik was late and arrived over an hour after the scheduled departure time for the Reykiavik to Denver segment. We were assured that the flight would wait for the late arrivals, and it did. We were, of course, greatly relieved. I can't help wondering, however, How could a scheduled flight be held up for this long and how would the passengers already on the plane feel."
Cons: "Only drinks like water, tea, coffee and juices are served free on Icelandair flights. There is a menu for sandwiches and snacks. But the selection is rather anemic for a 7 hour long flight."

Pros: "Smooth flight even when descending into Denver with stormy skies."
Cons: "Biggest complaint is that a foot got broken off my largest suitcase somewhere between London and Denver. Not possible of course to tell when that happened, but it makes the suitcase pretty unusable now. A plastic connector for a strap on another suitcase got broken on my outbound journey too. Luggage handlers must be unnecessarily rough with the luggage to make that happen. Not sure I'll fly Icelandair again because of that. I was not able to get the "my journey" screen to work on the screen, but otherwise the video and sound qualities were good and controls worked well. After landing, something made a terrible squeal while taxiing to the airport (landing gear?). If my car sounded like that, I'd surely take it in and get it fixed!"

Pros: "free movies, wifi, water, very comfortable"
Cons: "standing in a cold wind on a stair case waiting to board on the tarmac"

Cons: "It is ridiculous, or a new norm, that airlines are not serving food or drinks even on the transcontinental flights."

Cons: "My flight was serviced by British Airways. The temperature in the cabinet was very warm and there were no fan controls. The seats are very narrow. Miserable 9hr flight from London to Denver"

Pros: "The crew was very helpful. Made sure I was comfortable."

Pros: "On time arrival"
Cons: "In general I like the flight stability of 747s. However the seats were very cramped for such a long flight, and unlike more modern aircraft, the seats lean way back pinching the person behind. Entertainment system is rudimentary at best, with few choices and a minuscule screen (but I shouldn't complain, at least there was something to watch). Also, at Heathrow airport (nobody's favorite airport) we had to board buses to get to the airport and walk up stairs. Inefficient, and difficult for older passengers such as myself."

Pros: "Crew was pleasant and food service was good"
Cons: "Not a very big or good quality selection of movies and viewing screens were hard to see"

Cons: "Staff and crew were courteous and helpful. Seats were comfortable."

Pros: "Fantastic crew and food reasonable for plane food. Air blowers didn't work. But all in all I had a comfortable flight. Don't like layout of Heathrow - everyone super nice but bus rides between terminals cost me 30-40 minutes having to go through security again. I understand the need but would be nice if flights came and left from same terminals where possible."
Cons: "The entertainment screen stopped working mid way through the 9+ hour flight. Plane was older. The head rests were weird - they weren't flexible so hard to hold in place."

Pros: "Very accommodating flight crew, food and drinks very good, Entertainment excellent"
Cons: "Printing boarding passes is difficult."

Pros: "I liked that the seats were very comfortable and had enough space."
Cons: "I didn’t like that I had to go through security twice once upon arrival and once in London. i also wish I would have booked a different airline so I could have had a direct flight. That wasn’t a problem with this airline though, just my negligence with research."

Pros: "Things went as planned in the beginning. The young lady who checked me in at the BA counter was very friendly and helpful. The preboarding and boarding went very smoothly as well."
Cons: "The plane boarded as usual then things went wrong. There was apparently something that went wrong with furl getting into a separate storage tank (that's scary in itself...how does that happen?) and they announced that they couldn't get the fuel tank to fill completely and the mechanics needed to get a "special tool" to complete the process. Then they needed some "tool" to drain the fuel from the mysterious storage tank. That was done and they announced that they had decided that they had plenty of fuel to make it to Denver. An hour and a half later of sitting in a sweltering hot cabin the y announced that the mechanical issues were taken care of BUT we'd have to wait another 20 minutes to take off because of the traffic waiting to leave Heathrow."

Pros: "We enjoyed the entertainment, the food, (dinner, snacks, ice cream, juice and wine) the service and the crew. After our flight from Madrid to London we were expecting the worse as that flight was dismal. We were pleasantly surprised that this flight was on a clean plane with great amenities."
Cons: "Boarding was a bit sloppy and of course traveling to the US adds an extra layer of crazy to everything with their added security."

Pros: "Direct flight London to Denver. Check in and boarding very easy, friendly and efficient."
Cons: "Seats very close together, entertainment poor (and not working for first hour of flight)"

Cons: "long delays between segments of the flight however the business class BA lounge was excellent . Entertainment systems on the 747 aircraft are getting dated"

Pros: "The crew was incredibly kind and helpful, the food was excellent and we even got ice cream!!!!!"

Pros: "Food was decent and they came back to offer us another drink."
Cons: "Plane was old and dated. No usb or outlets to charge any devices on a 10.5 hour flight. Also seating was small and cramped. I wish there was a way to automatically get an isle seat or emergency row seat if you are over 6ft tall."

Pros: "My baggages were delivered to my residence the next day intact"
Cons: "After landing at DENVER I was at Baggage Claim Area. As instructed at the time of Boarding at Chennai. A British Airways staff asked to show my Baggage tag and Boarding Pass. After seeing it he said your baggage have to be claimed at DALLAS and not at DENVER. Kindly rush as time is short. MAYBE HIS INTENTION WAS GOOD. He must of thought that it will get delayed if I have to claim baggage and proceed for connection as the flight was delayed."

Pros: "Great dinner. Friendly service."
Cons: "Small video monitors with poor picture quality and sound was also difficult to hear. No power jacks. Oh, and 2 hours sitting on the tarmac because of a “bag discrepancy.” If the bags can’t get along, who really cares!"

Pros: "747s are good stable planes in flight"
Cons: "The greatest problem was dealing with the usual chaos and discomfort of traveling through Heathrow airport. Primitive and time-consuming transportation system between terminals- Had to ride overcrowded buses packed with so many people that your body was pressed against your neighbor. Inadequate number of restrooms and poor signage to find them. Bad selection of restaurants. Then at the terminal, boarding time listed as 10:40, but they did not even announce the boarding gate until 10:40. Then a 10 minute ride on another overcrowded bus to the plane which you had to board by a staircase (and a staircase to the door on a 747 is no small thing!) Although flight was smooth in the air, the pilot landed so "hard" I thought the landing gear must have been damaged!"

Pros: "It got me where I needed to be with a reasonable seat. I got a arrival card from the flight attendants."
Cons: "The boarding process was not very clear because we were away for the first announcement and then no more details were provided that we heard, so we just got in line. It seemed like nothing was free on board, including water but I could be wrong. If there was free stuff, it was not clear, which is annoying. They gave me an arrival card, but no pen or pencil or anything to write with."

Cons: "The plane was actually about to fly off when it suddenly skidded to a stop. We weren't informed about the reason, but all of a sudden, the plane couldn't take off for over two hours. My family and I ended up missing our connecting flight home. BA tried compensating with food vouchers and rebooking us onto another flight, but our family got split up in the process and we were all assigned to different middle seats."

Pros: "Nice crew"

Pros: "NA"
Cons: "The transfer from T5 to T3 was chaotic. Queues to join queues to get the transfer bus. People were getting caught on a moving escalator because the crowd in front had nowhere they could go to make room. Extremely dangerous! It took longer to get from T5 to T3 than it did to get from Dublin to London. Boarding in T3 for the flight to Denver was almost as bad. Bodies everywhere, no organisation and no help. Then the aircraft itself was so old with uncomfortable seats and an almost unwatchable screen. I will never transit through LHR again."

Cons: "terrible seats. unable to recline my seat. horrible experience for 8 hours..."

Pros: "I liked the fact that the customer service on board was pretty spectacular & very clean bathrooms."
Cons: "It was extremely warm throughout the flight and the seats weren’t too comfortable."

Pros: "plane was not full so plenty of room to move around etc"

Cons: "2 drunk guys speaking Russian I think totally ruined the flight. They were ridiculously loud, making it impossible to sleep. Drinking multiple wines, they got louder and louder and more animated and sloppy. Really gross and for a 9+ hour flight, not enjoyable. Eventually, a flight attendant gently told them no more to drink and was very good. But it was too late. I have flown a ton and have never heard passengers this loud, in a foreign language. In addition, one of them was quite large with a bald head, thus intimidating. We had a very long day and just wanted to rest and that was not at al possible."

Pros: "Everything was great , food was excellent and included clotted cream !!!!"
Cons: "Nothing"

Pros: "Flight attendants were to top in the industry. Caring and caring. They are the face of your airline. Give them the right tools, they function well. I could not have been treated better as a Frequent traveler."
Cons: "Reservation process online does not show you that you are buying a bullshit Business Class seat. You pay a premium for Business class and granted, the meal was great, something the Coach class did not get BUT they should tell you when booking that that you are sitting in coach with a table blocking the middle seat, not truly a Business class seat. Dumb down your operations but don't insult your customers. Tell them what they are getting when booking a bus type business class seat. Worst business practice ever, driven by European style of travel BUT call it premium economy, not BUSINESS."

Pros: "Competent crew. Arrived early."
Cons: "The plane was so old it had signs that read, no smoking in the lavatories. The entertainment screen was small and slow to respond. Should be in a museum."

Pros: "Checking documents on entering gate area rather than at boarding time, made for more efficient boarding"
Cons: "Delay in baggage reclaim due blockage in system"

Pros: "Nothing"
Cons: "Nothing was impressive at all"

Pros: "The crew was very friendly and accommodating. Service was wonderful and the food was good."
Cons: "Boarding was very disorganized with only signs showing for priority boarding. In flight entertainment did not work for first half of flight. Once it began to work a little, there was no notification on how to use it since it was still not working properly."

Pros: "British Airways code share is always nice"
Cons: "Older 747 not quite as nice as the Dreamliner but it made it!"

Cons: "Nor too many good movies to choose from. I get it , row number 47, don't expect any 1st class comfort, but still, i was glad to land in Denver. Started to run out of sitting positions that didn't hurt."

Cons: "Flying is uncomfortable and painful. The seats are thin with little padding. I kept getting poked and prodded by the person in the seat behind me, and it wasn't even a little kid kicking the seat. I have a problem with my foot, and there is piece of hard plastic or something that runs the length of the plane, under the aisle seat. I had to make sure my foot didn't rest on time because it was painful to my foot."

Pros: "Fight was on time. BA Crew always do a nice job."
Cons: "The entertainment on the flight didn't work. It is not easy to have two small kids on a 9 hour flight when the entertainment system isn't working properly. We did bring our own items to entertain our kids but with the limitations on what you can carry on we were banking on them being able to use the in flight system."

Pros: "Everything was first-rate"
Cons: "The inflight movie service is, in our opinion, worthless because of the noise. If you had closed captions available that would work."

Pros: "I'd like to mention Ramon, a crew member on the flight, who was extremely helpful and kind. Also, the food was quite good."

Pros: "The first class steward who helped us when he didn't need too. The free films."
Cons: "I flew British Air in the past and had excellent service. I actually would have paid a bit more to choose them as an airline. No longer! Horrible service. Our stewardess was rude and unhelpful. Best example, when my husband turned in the remains of his last meal, something had leaked over his tray table. She didn't bother to help. He luckily had some extra napkins. She watched him clean it up and then left without taking the soiled napkins. Thanks. The meal quality was poor on the international flight. American handled the start of our vacation. Such a superior international flight quality compare to British Air."

Pros: "Nothing"
Cons: "They wouldn't book is into our flight from a different terminal causing is to miss the flighr"

Pros: "Service, comfort"
Cons: "They lost my bag due to flying a 3rd party "Vueling" and did not add my FF# and would not do it at the airport so now I have to sort through online pages and phone queues to do something that definitely should have been feasible and included at airport (I added it on my outbound flight but because of this 3rd party being the originating operator of my return flight it was not included on my return)."

Pros: "upgrade"

Pros: "The staff was friendly. The food was great. There was plenty of entertainment to choose from."
Cons: "N/A"

Pros: "LOVED the folks on this airline. So nice and accommodating."

Pros: "Flight on time. Seats/pillows/blankets were clean. The crew was professional - high quality interaction that makes the difference between BA and other airlines. (other airline crews can be abrupt, rude, ignore passengers, especially with getting water outside of service times, standing while waiting to use lavatories, etc.)"
Cons: "Some garbage from prior flight in seat pockets of 2 seats we occupied. Entertainment system is a bit clunky, film choice not very good."

Pros: "Fantastic chicken curry! Best airline food EVER! Nice stewardesses too....."
Cons: "I suppose I expected a slightly bigger toilet on a 747, but no biggie."

Pros: "Great flight. Good to have beverages served frequently. Crew efficient and very pleasant. Comfortable and safe flight."
Cons: "Could not hear boarding announcements---no microphone, so just guessed where to be."

Pros: "We were not looking forward to the near 9 hour flight, but BA made it a very comfortable & enjoyable experience. Drinks & snacks were offered frequently. Individual monitors for movies, music etc. made the flight a great experience. Fantastic crew! BA airport staff helped locate our lost baggage and followed through quickly with returning it to us. We can't wait to fly with British Airways again!"

Pros: "I liked the polite and friendly manner of the flight attendants."
Cons: "The flight was delayed for over an hour after boarding, and the temperature was uncomfortably warm. Even after takeoff, it took several hours for the temperature to cool down to normal. I have not experienced this before and wonder why it took so long to cool. All of the passengers around me were complaining of the heat.."

Cons: "We paid extra for what we thought was isle seating. We did not receive the isle seating. We were in the seat directly behind the isle seating. It did not seem to have any more leg room than any other seats. Just concerning as we paid extra for what we thought was extra leg room? Rest service was Excellent. Staff and food was great."

Pros: "Love how wonderful and kind the crew were. We asked for extra dessert because the chocolate cups were so good...and they gave us the extra dessert."
Cons: "Boarding took forever as there was an issue with boarding systems for BA at Heathrow. We were delayed by almost an hour. In addition lines for dropping off baggage were rather long."

"The plane was SO hot and we waiting 30 min for one passenger to get on. Sweating. Then the plane never cooled off because it got SO hot waiting."

Pros: "Everything basically"
Cons: "Nothing"

Pros: "Crew was great."
Cons: "turbulence"

Pros: "1st class flight attendant sat through the entire flight (except for offering drinks and food early in flight). There were passengers NOT wearing masks through the flight but she wouldn't know that since she never left her seat"
Cons: "just about everyting"

Cons: "IFE was not streaming movies, WiFi on but not loading"

Cons: "Spacing people out until this covid is over"

Cons: "There are too many announcements on the screen before you can start watching entertainment. It takes about 15 minutes."

Cons: "Short flight, would have appreciated if when asking for pretzels the flaggt attendant didn't hand me the spare bag of his pockets."

Pros: "Really enjoy flying first class."
Cons: "Excellent"

Pros: "Crew was nice"
Cons: "Could not connect to wifi."

Cons: "The plane we needed for our flight arrived really late so our flight was then of course delayed."

Pros: "Everything was great"
Cons: "Nothing"

Pros: "Good entertainment choices."
Cons: "Uncomfortable seat with insufficient legroom wouldn't recline. Inadequate overhead storage (full flight)"

Pros: "Appreciated the pilot keeping us informed re: turbulence and avoiding it"

Pros: "The movie options they have"
Cons: "More comfortable seats & better food"

Pros: "I loved everything! Best flight experience in a long time. Really easy, on time, great window seat, thank you"
Cons: "Me probably. You guys were excellent!"

Pros: "Even on a full flight, there was enough overhead storage"
Cons: "Pretzels were lame"

Cons: "Flight got delayed. We paid for assigned seating for our almost 85 yo mom. And the change in flight no one asked for to get seated in the front of plane. Instead she was seated all the way in the back. It was physically exhausting for her."

Pros: "The crew was polite and professional"
Cons: "At Miami check in, American had 40-60 automated terminals available for self check, but only had EIGHT open for use. Caused a needless bottleneck and the transition from there to the bag drop was also poorly laid out and did not provide a logical nor efficient route from one to the other. fix it!"

Pros: "On time flight. We were even a little early."
Cons: "Those seats are just crammed in there aren’t they?"

Pros: "Crew was great"
Cons: "Absolutely no accommodation for seat assignments and the lady at the gate was so rude for even just asking to sit next to my fiancé even though there were tons of single people on the flight."

Pros: "The flight itself was fine."
Cons: "The gate change was not announced on my phone app (changed from E7 to D49). I hate leaving out of Terminal E at MIA. There is no point to having TSA Pre-Check if you have to stand in line with people who don't have it. I have to remove my liquids and laptop. It's such a shabby, run-down terminal."

Pros: "No major screw-ups this time!"
Cons: "It's AA, let's not try too hard here."

Pros: "Crew was nice"
Cons: "Not enough leg room. They did a gate change and I almost missed the flight because nothing was announced and when I looked at my phone app it had the previous gate."

Cons: "Flight was delayed so had to drive to connecting city just to make it home."

Cons: "The sound on the entertainment system in my seat didn't work well. Also, the flight was really late getting in to Denver."

Pros: "Friendly crew"
Cons: "Tight seating leg room non existent."

Cons: "Didn't like the two hour delay, especially when I was notified only a half hour before boarding! This seems to be a normal thing for American Airlines."

Cons: "Flight departure was delayed for 30 mins by a flight attendant not showing up on time."

Pros: "Seats were too tight and too close together."

Pros: "Movie and tv selection was good. Boarding was a cinch, we took off exactly on time, seats were comfortable, too."
Cons: "Airline misplaced my boyfriend's checked back with our duty free Portuguese wine in it. It still hasn't been delivered to him the next day. They had three hours to get the bag on the flight."

Cons: "Flight crew was late and didn’t try and make things move faster to make up time. Kept saying they wanted to go Puerto Rico and that’s where they should have been going."

Cons: "Flight was delayed by 90 minutes because the incflight mint flight was late"

Cons: "the drink service came through pretty late in the flight. i asked for hot tea. a few minutes later i was provided with extremely hot tea. about 10 minutes later it was a temperature i could tolerate drinking. about 1/3 through the drink i was required to throw away my drink because we were preparing for landing. i understand that, fine. bad timing. it’s just a drink. what was unsatisfactory is that the attendant rudely commented “you have to give us your drink. it’s not that long of a flight.” the comment made me feel like i had done something wrong even though i had just been drinking my tea as soon as it was at a drinkable temperature. i was not impressed with the attendant. also, there weren’t any biscotti cookies."

Pros: "The first leg had awesome pasta.Then, on the 2nd leg, Philly to Denver, they had a "pay for meal" option for turkey with Chutney sandwich - again, delicious. I should add that the service was very good as well."

Pros: "it was fine. flight left on time and the crew was nice."
Cons: "that you have to pay $100+ for economy plus to get the legroom you used to get for a regular ticket."

Pros: "It’s been a while since I’ve flown American, but the aircraft was updated with a solid multimedia system, great moving map, and a standard power plug and USB port at every seat. That’s more than I expected, and was quite happy. Service was solid—no complaints."
Cons: "Good & bad — flight arrived late, but the honestly, the pilots did their level best to make up the time and managed to arrive w/in 4 minutes of the scheduled arrival. Well done."

Pros: "Confusion, delays, rude employees...you name it, this trip had it. I will do my best to avoid flying with these guys in the future."
Cons: "Flight delayed 15 hours. Poor communication and outright lies from staff. Unwillingness to help find or pay for a place to spend the night. Rude staff"

Cons: "Watched a very weird interaction between Muslim (with a hajib) women with a kiddo and desk crew. She wanted to sit next to her child on the flight and needed to switch seats to be able to. Woman was very gracious and understanding that she was asking for an accommodation. Ends up her flight to Philly had been moved to a different gate after they had found a volunteer to switch seats. Volunteer was totally unfazed but Desk crew made it seem as tho the Muslim mom was at fault for the time and trouble they had had to go through to accommodate her. She apologized profusely and was very appreciative for the trouble evernote had gone to for her. . As she walked away the crew looked at each other and shook their heads. Pretty crummy way to treat customers!"

Pros: "Good serice,"
Cons: "Good service to switch flight pattern from greenville to new bern but still a delay that cause a 2 flight connection. Lots of on-line issues with check-in, overall a stressful day, hopefully it will all work out!"

Pros: "Missed the flight. Money was not refunded."
Cons: "Nothing"

Cons: "I can't rate it because they canceled my entire itinerary without so much as an email. I did not take my flight to Wilmington via my original flight. I had to book another flight because the change fees were too expensive. I did not know that my return flight to Denver had been canceled until I was checking in a few hours before my flight. I was told my ticket had no value. Awesome! It really stings that I then had to book a new return flight, and because I am a teacher who makes about $23,000 a year, I had to book the cheapest flight, which was with American. I do not plan on giving them any of my hard-earned money in the future if I can help it."

Pros: "Flight was on time through United since we had to be rescheduled from our original flight with American."

Pros: "The crew were as nice and accommodating as they could be considering the situation."
Cons: "Three planes with "maintenance" issues and not able to fly? Including flights that weren't ours. Boarding, re-boarding, leaving four hours late and waiting an hour for bags in Denver."

Cons: "Flight was delayed and then extended by 2 hours due to weather."

Pros: "Flight not entirely sold out. So they let my 14 month grandson have an empty seat between my daughter and I. That was a great gift since he doesn't sleep and is jumping and crawling all over the place. And I'm sure the other passengers were breathing sighs of relief!! Also super smooth landing and nice flight attendants."
Cons: "Flying with an active 14 month old toddler boy and of his "stuff" is nothing less than anxiety provoking. Not much the airline can do.."

Pros: "Crew"
Cons: "Had to board three times, two different planes. I understand mechanical problems, but 3 hours later, and on another plane, the captain starts making stuff up, saying that the only reason we hadn't moved in the last hour was because people were using the bathroom, then something about having to deplane because the plane couldn't back up with us on it because of some sensor? And then, surprise ! All of the sudden they noticed there was an issue with his and some of the crews' hours and we had to wait till they could locate more crew. But they gave us each a 1/3 glass of water and later a $12 food voucher which didn't even cover a meal and beverage. Whoop-de-do. 7 hours later we finally boarded for the third and last time. The crew on the other hand stayed professional and friendly."

Cons: "Seats too small and the gentleman next to me was a big guy so crowded over into my seat some."

Pros: "American Airlines is my favorite Airlines to fly. There is a little more leg room and the seats are a little wider. The staff is very professional and courteous."

Cons: "The customer service from AA representitives in the airport was completely unnacceptable and the absolute worst service I have recieved in an airport to date! One incident during this trip was as follows: When arriving in Charlotte and running to catch my connecting flight, I arrived as the lady at the desk was closing the door, she looked at me and rolled her eyes. When I went up to the desk along with the other passengers arriving from the same flight as me the AA representative said "Hurry up , I want to go home!! At a point I'm just going to cut you off and that will be it!" She was of no help to me in anyway amd was forced tonstay the night in charlotte ; Normally this would not have been such a big deal, However I am on emergency leave from the Navy rushing home because I have a very serious family emergency, that representitive was very lucky I held my temper! From now on thanks to the poor unproffessional customer service I received I will no longer be flying American Airlines!"