Daily cleaning, installation of cabin HEPA filters
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Scores according to KAYAK customer reviews
Pros: "Excellent in-flight entertainment."
Cons: "No complimentary meal for transatlantic flight."
Pros: "The people at the check in desk were friendly and helpful."
Cons: "This airport and flight was mass confusion. Everyone from inside the airport restaurants and stores to crew, loading teams, etc were unhappy, disgruntled people that shouldn't be working with the public! Thank goodness the people on the island were wonderful, or this visit would have left us with a bad taste for Iceland."
Pros: "Iceland air. Everything about the airline, the people the food, the equipment. If every airline had their ethic, the world would be a better place..."
Pros: "Crew was excellent, courteous and helpful. Check in was excellent, fast and easy."
Cons: "Lack of communication at boarding time about the flight being delayed. Gate area is small and gets congested quickly as there are several flights departing at almost the same time."
Pros: "I had 4 flights with Icelandair recently; this was my first experience with the airline. Flights left on time; one even landed an hour early! Planes were clean; crew was friendly; entertainment was excellent (bring your own ear/head phones)."
Cons: "Boarding was late. Head phone Jack didn't work and seat recliner wouldn't stay back"
Pros: "The crew was friendly and professional. Seats comfortable enough. I like flying through Iceland. Nice change."
Cons: "I wish I had booked a couple days layover."
Pros: "1st time flying with them. Comfortable seats, great crew! Nice options for entertainment. Have recommended them to everyone!"
Cons: "Boarding outside in the rain."
Pros: "I liked getting off the plane knowing I would never use Icelandair again"
Cons: "There was no sense of urgency to get the plane in the air. Our connecting flight was late and we had to rush to the connection flight. When we got on board we then sat on the tarmac for an hour because the fuel truck ran out of gas on its way to fill our plane. The crew seemed to have never worked on an airplane before and the plane needed updates. Food or snacks should be provided on longer flights like other airlines."
Pros: "Crew and flight were really great!"
Cons: "I don't mind paying for food but the selection is terrible. I've flown Iceland air many times, and always wish that the selection of food available would improve."
Cons: "Again, the food is really bad for such a long flight."
Cons: "When we arrived in Reykjavik from Munich we had 45 min to make our next flight. We were able to make it to our gate in time but once we got to our gate it was a mad house. The airport is fairly small and Icelandair was trying to board 4 other flights to the states at the same time as ours. We had to push and shove to get to our gate to board. Not sure why they didn't spread out the gates of the boarding planes."
Cons: "When we arrived at Keflavik airport the terminal was immensely crowded with several flights due to leave the US at once. It was overcrowded to the point of being uncomfortable and there was a 30min+ wait to buy food from the only shop. As a result we did not have time to grab a bite to eat between flights. My partner was subjected to additional TSA checks which I am aware is a random check and a nescessity but due to the amount of flights departing for the US this took an extra hour, and delayed our flight. I'm thankful that Iceland Air didn't leave without us but it was an immensely stressful experience that I don't wish to go through again."
Pros: "Nothing to like except that we finally got here."
Cons: "Late departure. Not enough fuel in plane so had to refuel in Minneapolis. Even with headwinds, there should have been enough fuel put into the plane to complete the trip. They stopped in at an airport that was experiencing thunderstorms, and while we were refueling, our plan was struck by lightening and then had to to be examined for damage before continuing on. We were on the ground, in the plane, for a total of 4 hours, waiting. Finally were advised that the crew had "timed out" and could not fly any more that day, so we spent the night and all the next day sleeping on the floor in the airport. Icelandair was not at all prepared for such a situation. Situation was somewhat chaotic with incomplete and inaccurate information given to passengers. Very poor communication on the part of Icelandair, or whoever they contract this function to. We expected to be able to leave the airport the next morning, but were told that the flight would not leave until 5 p.m. Then they changed the time to 8:20 p.m. but didn't announce that. Then that flight delayed until 9:00 p.m. We finally got off the ground a little after 10:00 p.m. On top of all this, many passengers' entertainment systems did not work, and this made for a very long and frustrating flight. Not good, Icelandair."
Cons: "Our plane was diverted to refuel - after an hour and a half of increasingly cryptic and contradictory communications while sitting on the ground, we were removed from the plane and given cots to sleep on the airport floor. No staff present to provide information, no communication by email, noone available by phone, no updates on the website, vague rumors from another airline's staff of a "possible flight" the following evening.....no idea how/when we'd get back to Denver. We got a car and started driving...huge vote of no confidence in Iceland Air, its equipment and staff."
Pros: "The child-friendly service is nice as kids get a free meal. The food you can buy is pretty good."
Cons: "We were surprised at the lack of communication from the pilot/crew. Our flight was delayed for an hour and there was no announcement about why or what was going on. Usually when you are sitting on the runway for an hour not moving, you have much communication keeping you in the loop as to what is going on."
Pros: "They upgraded my to economy comfort, which made all of the difference for an 8 hour transatlantic flight."
Pros: "Same as above"
Pros: "In flight entertainment helps the time to go by."
Cons: "Late loading and departure due to late inbound flight. Had to ride busses to and from plane on landing and departure as no gate for our flight. Pilot did not keep us informed as to why he was flying circle over Nebraska until I asked attendant. Overall, not sure we will opt for Iceland air again. This was out second time using them, and the service has declined significantly in three years."
Cons: "Flight was delayed leaving Reykjavik. I watched our baggage be removed from the plane and head to the opposite side of the airport. It was over 30 minutes later that they announced that there was a mechanical issue with our plane and we had to switch planes. The passengers deplaned, boarded buses and were transported to the new plane. We finally took off over 2 hours late. The other major issue we had is that we were located near the back of the plane and the smell of urine and toilet chemicals was overwhelming. Every time the restroom was used, the stench permeated the back of the plane."
Cons: "Boarding Process was slow. Waiting in the bus was uncomfortable and hot."
Pros: "The previous Icelandair flight from Paris to Reykiavik was late and arrived over an hour after the scheduled departure time for the Reykiavik to Denver segment. We were assured that the flight would wait for the late arrivals, and it did. We were, of course, greatly relieved. I can't help wondering, however, How could a scheduled flight be held up for this long and how would the passengers already on the plane feel."
Cons: "Only drinks like water, tea, coffee and juices are served free on Icelandair flights. There is a menu for sandwiches and snacks. But the selection is rather anemic for a 7 hour long flight."
Pros: "Entertainment. Very comfortable leg room. Professional and friendly crew. I liked the free bottle of water when boarding."
Cons: "Everybody boards at once. Just need to get first in line. No charge for checked bags."
Pros: "The flight attendants were really really sweet on both flights i took to get to Paris. Good food (I was already aware I woo have to purchase) and enough leg room for my and husband, 6'1", and I, 5'11". Good value for the price."
Pros: "Crew was very nice. Loved being able to look out the window to see all the beautiful terrain."
Cons: "Not having a hot meal on the plane. Since I didn't have time between connecting flights to get something to eat or use the toilet, that would have been nice."
Pros: "Smooth flight even when descending into Denver with stormy skies."
Cons: "Biggest complaint is that a foot got broken off my largest suitcase somewhere between London and Denver. Not possible of course to tell when that happened, but it makes the suitcase pretty unusable now. A plastic connector for a strap on another suitcase got broken on my outbound journey too. Luggage handlers must be unnecessarily rough with the luggage to make that happen. Not sure I'll fly Icelandair again because of that. I was not able to get the "my journey" screen to work on the screen, but otherwise the video and sound qualities were good and controls worked well. After landing, something made a terrible squeal while taxiing to the airport (landing gear?). If my car sounded like that, I'd surely take it in and get it fixed!"
Pros: "free movies, wifi, water, very comfortable"
Cons: "standing in a cold wind on a stair case waiting to board on the tarmac"
Pros: "Nice folks."
Cons: "Held in a holding pattern outside Denver - missed a connecting flight."
Pros: "Nice folks working hard and it was a smooth flight."
Cons: "Late departure from Munich caused us to miss a connecting flight - communication wasn't good."
Pros: "Clean plane and movies"
Cons: "For an international flight, everything was limited: pay for food, movies and tv shows were old, and the seats were the new cheap and thin ones Frontier Airline has. Will not be flying Icelandair again to anywhere else unless it's to go to Iceland direct from Denver again."
Pros: "They crew was very helpful and attentive."
Cons: "Two of four flights were delayed! On my flight from Reykavik I had to run from the plane, go through customs to catch the bus to the plane!"
Pros: "They crew was very helpful and attentive."
Cons: "Plane was delayed which made me run to my connecting flight."
Pros: "Seats were very comfortable, crew was very nice."
Cons: "At the airport gate in Reykjavik, it felt a bit chaotic. Just a long line of people waiting to board for a long time. Not much organization"
Pros: "Food, service, entertainment all first class. Flight arrived safely and on time."
Cons: "I didn't realize that I would need to pay for my food and drinks. However, the price was right, so I would travel with Iceland Air again."
Pros: "I just wanted to let the airline know that two attendants, and I am sorry I didn't get their names, but were on my flight, were extremely kind and helpful to me. I have some health issues and I started to feel ill. They made sure I had all the water/liquid I needed, and they checked in with me quite a bit. Very appreciated. Thank you"
Cons: "Seats of course are so tiny. I am small - 5'7" and 108 pounds - and it is hard for me to "curl" into the seat the way I do on most airlines. Pretty uncomfortable, but I cannot imagine how larger people even manage."
Pros: "Best thing is they got me another flight for no extra cost when the one I had was canceled. Not the best flight but for the price I would definitely fly again! Very small and easy airport to get through and everyone is very friendly. They come around multiple times offering free drinks and food for purchase. I really enjoyed the flights. Good shows and movies for entertainment."
Pros: "Best legroom I've seen in economy. Very ergonomic seats. Great movie selection. USB charging port. Food is for purchase but much better than the regular 'chicken or pasta' you get for free on other flights. Had only 25 min between flights on my way back with no issues (including my check-in luggage) with the transfer."
Pros: "The only thing I liked was that I could charge my phone with the USB port"
Cons: "I didn't like the fact that there were absolutely no flights going to Denver. We had to fly into Boston in which again because of the language barrier even asking for a pen so filling out the customs form was a "is there any chance I can borrow a pen?" My answer "no" and then she walked off yet when the females beside me needed something she was all about talking to them because they spoke the same language. The plane before taking off, turned off 3 times. Then, when it was time to land, everyone gasped cause it was so rough! All in all really bad experience!"
Pros: "I liked the coffee and the fact that the pilot seemed to know how to fly the plane very well."
Cons: "I didn't like the fact that everyone seemed nice at the door then was snooty once the doors closed. The tv didn't work on the side I was on and the seats were very uncomfortable."
Pros: "Roomy cabins and lots of entertainment selections helps for long flights."
Cons: "Flight attendants were not helpful in announcing connecting flights in Keflavik and there were no monitors or attendants right off the plane to ask which direction you needed to go to connect. I ended up going down to baggage claim, back through security and back up to the same place where I was. Good thing it was a small airport and there were no lines or I would have missed my flight to US."
Pros: "The entertainment selection is pretty good. I bought a sandwich which was tasty. I thought the crew was very friendly."
Cons: "The seats are small and the arms don't go up, so despite having a whole row, I was still pretty uncomfortable. Better headphone jacks and screens would go a long way too."
Pros: "Very friendly service people- starting at the check in to the people on board. Very short layover, but manageable without any stress. Perfectly timed. Good Entertaining system. Two luggages free of charge are allowed."
Cons: "Konntest Du meine Nachrichten aus der Familien-Gruppe lesen? Kam das an?"
Pros: "Very friendly service people- starting at the check in to the people on board. Very short layover, but manageable without any stress. Perfectly timed. Good Entertaining system. Two luggages free of charge are allowed."
Cons: "No food included."
Pros: "They delayed my flight so I and others could make the flight to the USA -- very appreciative of that. Again, no food, and one of my checked bags did not make the flight. They did deliver my bag to my house at 3:30am the next day."
Pros: "enjoyed a forced 24 hr stay in Iceland. Good accommodations, food etc."
Cons: "didn't like lack of communication on Munich flight that connection to Seattle will be missed"
Pros: "service, space, price"
Cons: "Food, bring your own"
Pros: "Boarding was efficient and it was comfortable for the shortflight."
Cons: "I was ignored like i was invisible, did not even get Water or a hello I did bring my own Food."
Pros: "Best flights I have been on in years"
Cons: "Boarding was confusing and felt wrong the whole way lucky e everyone was nice enough to help me with any questions."
Pros: "We got to London on time."
Cons: "Asked me to check luggage when there was plenty of room on board... Brand new, two week old, luggage is now broken."
Cons: "Actually not bad - had to wait a few min at terminal 5 for gate to be free - but pretty good overall"
Pros: "The sit"
Cons: "Initial delay and then take off delay because slot time had not been updated. Our family missed connections. Disaster follow up in terminal!!! So far far we have been over six hours from check in and are still not through immigration. This for an hour flight."
Cons: "Gate agent refused to let me carry on a suitcase that I have carried on dozens of flights (this specific suitcase) and I understand overhead limitations (I have more than 4 million air miles just between United and American Airlines). This was an A320 and I was about #10 getting on the flight. Space was not an issue. This added an hour to a 25 hour day to wait for luggage at LAX. And BA gives the agents an edge in that their test fixture has rounded corners to that a 22 inch suitcase that has hard square edges at the bottom (or wheels that make it square) won't fit in it. So the agent just points that it doesn't fit and you have to check. I was not happy from Paris to London."
Cons: "Flight was canceled forcing us to spend an extra night in Paris. British Airways was extremely unorganized in dealing with an 11 hour delay. I will not fly BA ever again."
Cons: "No self service kiosks to check in. Rude staff. Terrible flight experience."
Pros: "I got free juice and a snack, almost unheard of nowadays!"
Cons: "I don't know what happened. Check-in took almost an hour. Usually it only takes 10 or 15 minutes. I am glad that I got to the airport 2 hours a head of time."
Pros: "Nice service. On time."
Cons: "Buses at each airport to get plane. Multiple waits in customs lines when travelling within Europe."
Pros: "Great dinner. Friendly service."
Cons: "Small video monitors with poor picture quality and sound was also difficult to hear. No power jacks. Oh, and 2 hours sitting on the tarmac because of a “bag discrepancy.” If the bags can’t get along, who really cares!"
Cons: "no free dinks, including paid coffee, tea... I think it's ok. to pay for drinks, but not regular coffee, tea and water even it's short flight"
Pros: "Effortless flight from CDG to LHR before returning home to New York. Had the opportunity to spend a night in London to visit a couple friends and some of my favorite shops in town. BA kept my checked bag so I didn’t have to lug a suitcase around for my 19 hour layover."
Cons: "The ticket agents in CDG wasn’t the friendliest from such a well respected brand but zero complaints considering the deal I got to spend a week in Paris!"
Pros: "The ground crew was good"
Cons: "They loss my bag"
Pros: "Check-in was very easy and actually quiet compared to the rest of the airport."
Cons: "When we walked into the airport (upper floor), I didn't see any signs directing me to British Airways. We walked a long ways and finally asked someone who said we must go downstairs. More signs would help."
Cons: "Nothing was impressive at all"
Pros: "The plane was new and the seats were gorgeous!"
Cons: "No snacks were provided."
Pros: "The staff very friendly and helpful"
Cons: "We missed two flights,made it on the third trip.when trying to get some help and information I felt like they were blowing us off ( employees at the airport in Paris) not so much British Airways.The first time we missed the flight it was because we were sent to the wrong gate,and we tried to get information we were told to sit down our plane would be next.We then had to start the process all over again going thru check in and security, proses was so slow we missed the second flight,then I had to go thru the process anion retrieving our bags,going thru check in and security the third time,by the time I got to the gate they were boarding. It was a nightmare and I got to feeling we would never get out of Paris.Not so sure I would want to go to Paris Airport again.? If I would use BA."
Pros: "Fight was on time. BA Crew always do a nice job."
Cons: "The entertainment on the flight didn't work. It is not easy to have two small kids on a 9 hour flight when the entertainment system isn't working properly. We did bring our own items to entertain our kids but with the limitations on what you can carry on we were banking on them being able to use the in flight system."
Pros: "Everything was first-rate"
Cons: "The inflight movie service is, in our opinion, worthless because of the noise. If you had closed captions available that would work."
Pros: "They closed boarding early"
Pros: "I tried to POSTPONE my Flight and they would charge me over $350.00 That was VERY BAD"
Pros: "Convenience, cleanliness, and prompt."
Cons: "Seat selection only 24 hours ahead."
Pros: "Direct service from Denver to Europe is great."
Cons: "The economy seats are rather cramped for a flight that lasts 8-10 hrs, and the price difference for more comfort is often is prohibitive."
Pros: "Short flight, on time , no complaints ts"
Pros: "The service was the best!"
Pros: "The entertainment selection was good. They provided a lot of options at no additional cost. Some of the crew was pleasant."
Cons: "In all fairness to British airways this was actually "operated by AA" and their customer service leaves much to be desired. Traffic to get into the airport was the worst I've ever seen. When we finally arrived, Although we checked in prior to arrival, we still had to wait in line for over an hour to check in our bags! We told the agents three times our flight was boarding, however, they were almost nasty and would not expedite us. they finally started to call our flight and we were pulled from the line, even then it was very disorganized how we were processed. We had to run through security and the long terminal and along with others in our flight that had been in line, were the last to board as the flight was delayed waiting for us. One of the worst experiences ever. They really need to do something about their check in process as we were not the only ones subjected to these delays. The plane had technical problems landing and had to be towed in but thank God we made it."
Pros: "Food was ok a chicken korma"
Cons: "Checkin at Heathrow was good, but agent at gate could not be heard over speaker system, 2 hour delay I found that this BA 219 and 218 are always late never on time.. Crew on plane were not happy and did not enjoy there job."
Cons: "There should have been some entertainment on this flight- tv or wifi"
Pros: "The staff was wonderful and went out of there way to make me comfortable"
Cons: "Flight was not through British air. Terrible system of sharing tickets you have. Finnair to AA. Cancelled on the way out and delayed and total incompetence on the way back. Never using you again. I will spread the word."
Pros: "The trip was absolutely amazing. I have no complaints."
Pros: "The flight was fairly comfortable."
Cons: "It was a long flight. Had to return to the terminal after taxi-ing to the runway because someone on the plane had a medical issue. Nothing the airline could have done about that, but it made the flight that much longer..."
Cons: "It's just like all the big people mover airlines. Nothing special. Also I could only check in three hours before the flight. Not sure who sets that policy CDG or BA."
Pros: "In-flight entertaiment"
Pros: "Our flight was 3 hours late coming & going."
Cons: "We were on an older plane that didn't have individual entertainment options for the customers. That was a bummer."
Pros: "Súper practico, las notificaciones del vuelo, gate y boarding time en el app fueron de mucha ayuda. El precio buenísimo !"
Cons: "No hay nada que no me haya gustado"
Cons: "Engine trouble caused about 3 hour delay. No biggie. When airborn, our overhead light did not work nor our entertainment system. 9 hours of flight without being able to read or watch programming."
Pros: "-Awesome Service -Friedly and helpful crew"
Pros: "But it partner, American Airlines is a disaster,... British service was excellent, the airplane too. I can say exactly the opposite about my flight with american from LAX to Paris...."
Pros: "Everything fine, liked free eine"
Pros: "On Time"
Pros: "I think the Boeing is much more comfortable than the Airbus Aircraft."
Cons: "Then entertainment system on this 747-400 was dated and should be updated to help with the long flights this aircraft is used on."
Pros: "The attendants were very helpful. I enjoyed the Scottish cookies and tea. I was a bit upset at being forced to check my bag by the staff in Paris, though. Even though it was partly my fault for being too stupid to pass the test of knowing how to put my suitcase diagonally into the sizing box, I still felt bad about being lied to by the staff who told me that my suitcase was too big and that they would take it from me at the gate if I refused to surrender it there at check-in, even though they could obviously see by how easily it fit into the sizing box that the size was perfectly fine. This treatment made me feel singled out for harassment, as I saw others being allowed to carry on suitcases that were much larger, but in the end I got over it. All other staff were very pleasant to me."
Cons: "At least 6 people from the PHL - Paris flight could not manage to make the connection to Vueling. Personnel at the CDG airport was very unhelpful, and no one seemed to know how to get to get to Terminal 3. We arrived late (not for lack of trying, since 6 separate people had the same problem). We were send left and right, often getting back to the same place. 2 hours should be enough to make any connection. But apparently not at CDG!"
Cons: "Seat assignments kept disappearing It took 45 minutes at check-in to get seat assignments once again for the third time for my flight segments These people shouldn't be allowed to fly planes"
Pros: "The male flight attendant was very pleasant."
Cons: "- there was no effort made to ensure I had a vegetarian meal - one of the flight attendants was very rude and ignored me several times. - I forgot an expensive box of chocolates in the plane inside of a bag. I immediately asked if someone could get it for me - I was told that the bag was found but not the chocolates."
Pros: "A wonderful aircraft - quiet, smooth flight, great window view, good climate control The meal was also very good"
Pros: "afternoon tea"
Pros: "The crew was friendly and professional."
Cons: "The flight was very delayed and the entertainment on the plane was non existant, making traveling with 2 kids for 8.5 hours really difficult. It was not BA bit AA operated, and I don't think i will choose these companies again in the future."
Pros: "Nice Its a short trip service was ver good"
Pros: "The atendió"
Cons: "El embarque"
Pros: "The crew was good."
Cons: "The seats are old and uncomfortable. No leg room. Felt very cramped the entire flight."
Pros: "Crew was very nice"
Cons: "Our luggage was not put on the plane and was left behind. It was delayed about 36 hours but when we got it 3 new shots and one perfume was stolen."
Pros: "The crew was nice."
Cons: "There was a terrible stench, like that of a dead animal, near where we sat that did not let us enjoy the flight. The seats were too crowded."
Cons: "The space between seats was just microscopic. I’m 6ft tall and I really had a bad time in those 2h30, all twisted and unconfortable."
Pros: "We got there."
Cons: "Plane arrived late so boarded late. Crew was ridiculously slow with drink/snack cart. They served only 5 rows so we never got a drink."
Pros: "Everything. Perfect flight, service, food and Ann early arrival. All great. Memorable."
Pros: "Flew with the company Iberia was very good service ,easy flight ,good food ,all liked"
Pros: "helpful crew, fast boarding"
Cons: "I was not able to check in online"
Cons: "Flight was delayed for hours. Very little explanations. We were herded onto flight and staff at gate were beyond rude and aggressive."
Cons: "The food was bad."
Pros: "Movie selection. Decent room in each seat. 2x4x2 setup is nice."
Cons: "Bad service. Attitude from flight attendants. Food just okay."
Pros: "all was good , comfortable & short."
Pros: "Who assigns the seats? A monkey?"
Cons: "Who assigns the seats? A monkey? Half my party was seated away from me (including my 5 year old daughter); we were put in an exit row and then moved. Everyone around us was sitting apart from their traveling companions so that we talked over each other. The whole thing was absurd."
Cons: "Few minutes late. Which caused us to miss our main flight. Still have no luggage. Why would flight like that be scheduled so close together. Impossible to accomplish after going thru customs."
Pros: "Good organization and time on flight."
Cons: "In 10 hours never offered water."
Cons: "Online check in failed, and legroom was non-existent - the worst of any alliance-based carrier I have ever flown."
Pros: "The staff was very friendly, polite and attentive"
Pros: "Good short flight, we even arrived earlier at Bilbao."
Cons: "No food or drink."
Cons: "late departure from boston resulted in late arrival in madrid.More than 12 passengers missed the connecting flight to malaga by about ten minutes. iberia could have delayed the flight to malaga and its customers would have had a much better day."
Cons: "Had seat assignments, but the assignments were not honored at the airport, even though had paid external for early seat assignment."
Pros: "El vuelo estuvo puntual. La tripulacion amable La comida buena' El avion limpio"
Cons: "El bano incomodo y No estaba muy limpio El postre de la cena, sin sabor, casi incomible, (La cena buena)"
Pros: "The codeshare system with American is so far from seamless! The messed up the seat assignment that I paid for and tried to make me feel like it was my fault! It was a huge hassle to change."
Pros: "The staff was OK for the most part. I liked the entertainment options and WIFI service was easily accessible."
Cons: "The seating was pretty bad. My seat couldn't recline (was in the last row) and the passenger in front of me reclined all the way back even when instructed to not recline so far (in passing, by flight attendants). So I spent an 11+ hour flight as a fairly tall person, in an extremely uncomfortable seating arrangement. I also noted my space issue with said passenger at the beginning of the flight and he still progressively went further back. I would've appreciated if flight attendants were more diligent about ensuring passengers are comfortable for long flights. Food accommodations were ok but they go heavy on bread for whatever reason."
Pros: "Transatlantic flight with 1980-s entertainment. Both ways...Thirld world ...I was ashamed the airline was American"
Pros: "Entertainment was great, great food! You can't beat the price of the ticket."
Cons: "When I arrived I was greeted by a "what up." Instead of a professional "Hello." The man who helped me at MIA was rude and threw my passport in my face when he told me I needed a return ticket. After I booked another ticket for return.. I presented myself to another counter staff."
Pros: "Crew was nice."
Cons: "We had paid for reserved seats. When we got to the gate they were not there. Got bad seats to fly six hours. Left an item on the plane. No help tracking it down. No one would give us a phone number or how to go about locating it."
Pros: "Surprisingly, Iberia provided the best experience of the overall itinerary, compared to Aer Lingus and American Airlines"
Cons: "Boarding in Barajas was chaotic, boarding group number signs are not visible and gate audio could not be heard"
Cons: "My seat was behind a couple with two children that cried and cried and screamed during the flight, couldnt sleep not even with the headphones helped listening to those children crying. Iberia offered to check in my luggage so i can pick it up at my final destination, but my bag never made it. Had to wait two days woth no clothes or work items i needed in my luggage. Overall a very bad experience with iberia"
Pros: "I liked the inflight shower courtesy of turbulence and staff serving drinks"
Cons: "Not a British airways flight, but Iberia. No TP in the head"
Pros: "Reasonable leg room for a a 6 foot tall passenger"
Cons: "Old planes, pilot didn't communicate at times when he would mess around with engine speed and then increase altitude suddenly. Some passengers were truly scared."
Cons: "There was very little leg room - far less than a standard flight. Granted, I'm tall but be warned if you are flying British Airlines and it really is Iberia"
Pros: "The films are a bit old but ok."
Cons: "Delayed flight, attendants rude, boarding not organized, the plane has too many rows, only pasta left for the last 10 rows. The touch screen in the seat is not quite nice for the one that is sit on it, looks like you have a bird hitting your head."
Pros: "Cheap fare"
Cons: "Disorganized boarding and didn't even offer water for free on flight."
Cons: "Despite the fact I had payed for my seats 7 months earlier and the calls I made to their call center to confirm them, they gave the seats to someone else and assigned me last row seats, next to the bathrooms and that did not recline. No compensation offered."
Pros: "The entertainment was good when it was working"
Cons: "Service was horrible. Announcements were not being made adding to confusion in the cabin"
Pros: "Extremely professional, capable, friendly staff. Very good food. Great selection of films. Comfortable seating."
Cons: "food not bad but could be better"
Pros: "Check in was easy. I received an email form the airline tell me where to go for my connection."
Cons: "Very impatient flight attendant. She was really rude to me. Seats were very uncomfortable. The flight was held on the tarmac both departing and arriving to JFK. Botj creating a delay."
Cons: "No beverage service. Flight was delayed two hours."
Cons: "Left late, rude crew, very uncomfortable experience"
Pros: "The staff were helpful and approachable."
Cons: "The space available for a nine hours flight is poor. There were not enough entertainment."
Pros: "good overall"
Pros: "The food was surprisingly good, and I had no issues once on either plane."
Cons: "The layover in Madrid was too short. Because the first leg was slightly delayed, I missed the flight to my final destination. They ended up giving me a ticket which departed more than 12 hours after my arrival in Madrid (!). I had to go to the horrible inconvenience of wandering through the huge airport looking for their customer support desk, waiting in line, returning an hour or two later, and eventually getting myself a standby ticket on an earlier flight. I still ended up in the airport for about 4-6 hours. They provided a coupon for a free lunch, and there was a lounge to stay in, but for a transatlantic flight, adding an extra 4-6 hours was really bad."
Pros: "Got to my destination safe and sound"
Cons: "Staff has bad attitude. Food was cold. Entertainment was awful."
Cons: "I didnt like that it was tight. People in front of me laying down on there sit and I couldnt even reach my backpack drom under the seat or move much. Flight shaky and landing verh bumpy on was back to Denver"
Cons: "They change flight times without notifying us. They made us spent a night in a hotel and BUY new tickets for the following day. Were unable to find a person to even file a complaint. Please feel free to contact us if willing to help us!!!"
Pros: "Good flight, on time everything went as expected."
Cons: "The TV/Entertainment system has no sound in all our row 24CDE & F. flight attendants rebooted them but it did not work. Seems like they were not surprised and this happens frequently."
Pros: "The bad stuff overshadowed the good stuff. Bad experience."
Cons: "We took off late and never made up for the time lost which resulted in me missing my connection in Denver. Had to be rerouted to Toronto that night and spent night in hotel. Next day, we took off late and that resulted in me missing my connection in Denver... It took me two days instead of one to travel to my last destination. Not happy with Air Canada, three out four flights took off late. I also almost missed my flight in Montreal to go to Paris if it was not for the friendly and helpful Canadian Customs people."
Cons: "The time that I need to wait for my connections....I was traveling by myself with my two daughters 6 and 2 years old. And been honest wast pretty hard. Also, nobody told me about the permit that I need to have to go to Canada. I did the process online at the airport. Was fast but pretty stressful."
Pros: "Drop off at the counter was fast and easy on the upper level departure entrance. From my drop off at 9:00 am, I made it thru baggage check-in, passing thru passport control, passing thru security and into the gate duty free area in 25 mins! Impressive experience."
Cons: "With an hour delay out of Paris due to waiting for missing aircraft flight documents to be completed and delivered to the airplane on the holding ramp, we ended up arriving in Toronto an hour late. With only an original connection time of 90 minutes, it was not possible for me to make it thru Canadian and US customs to the connection gate. I was to learn that no other connection to a Kansas City was available until much later in the afternoon / early evening. As a result, I ended up arriving in Kansas City 6 (six) hours later than originally scheduled, three quarters of the time it took to travel from Paris to Toronto. To say the least , I was not at all thrilled having lost that time."
Cons: "Crew was rude and poor communicators."
Pros: "Both planes were nice. Attendants were pleasant. Food and entertaining were great."
Cons: "Flight from Paris to Toronto was delayed 4 hours. That automatically caused us to miss our connecting flight from Toronto to Nashville. The 1st flight turned out to be more than 4 hours late. The 2nd flight was delayed as well. Not to mention we were directed many places throughout the Toronto airport trying to locate a boarding pass for the 2nd flight in hopes to make it to Nashville that day. All members of the Air Canada staff were helpful, however traveling for over 20 hours majority of which was spent in foreign airports made for a long and unpleasant day. It would have been different had it been our fault for being late or missing a flight, but we were very early for our international flights which simply added to the amount of time we had to sit, wait, and hope. A coupon was given to us, however being that I live in a different country I don't know how quick I will be able to redeem this."
Pros: "The plain was new"
Cons: "I asked for a blanket and they told me that they are out of blankets"
Pros: "Th flight attendants were nice. The entertainment system was working and the movies were good."
Pros: "good fast flight with great flight crew"
Cons: "food was mediocre"
Pros: "Food included, beverage and entertainment selection."
Cons: "By the time the food arrived at our seats the protein version was no longer available. This happened on the flight to Paris as well. A customer complained about a small child and the child and parent were moved to behind my seat. After an hour of the toddler kicking my seat I asked to be moved to any other seat on the plane. Was told too bad, nothing they could do. Spent the 8 hour flight being kicked and listening to yelling."
Cons: "Minimal cabin service. Plane arrived late. Almost missed connection. Officious cabin attendant."
Cons: "Delayed over an hour, making it almost impossible to catch our connecting flight in Montreal. Thankfully, the flight out of Montreal was delayed and we were able to make the flight by the very last minute."
Pros: "The Canadian airports are much nicer than the US airports. Things seem to flow better. They are cleaner and have more services than the US. They also have less people. Air Canada is a very good airline. They had schedule issues like any airline, but they handled them well and communicated them well. The staff was friendly and helpful. The meals were very good. Our trip was long, but that was due to our choices. I was very satisfied and highly recommend Air Canada."
Cons: "All the planes are full. Seating is cramped unless you pay a lot for an upgrade. We found connection times tight in Montreal. We had to jog each time to make our connection."
Pros: "Air Canada personnel made sure I made the connecting flight from Paris to Denver through passport control and the repeated safety checks in Montreal. The small aircraft was spacious even in economy."
Cons: "A male flight attendant was unwelcoming when I finally got to the plane (being late was not my fault). Did not want to help looking for a spot for my normal size carry on. When I pointed out one above him, he left my bag there and just walked away. I am 69 years old, 5'1"."
Pros: "The staff at boarding and flight crew very friendly, attentive and efficient. Good fare for return ticket."
Cons: "Food had no taste or imagination."
Cons: "previous flight was late so we had to be rebooked. The line was insane with 3 agents. The 3rd said go to the other 2 lines. The second went on break leaving one agent. A manager came down and gave the sorry here is our corporate email speech to two girls in line but left without acknowledging all the rest of us waiting. It was a mess. When I got my ticket she was like here you go without explaining anything or a sorry. When I asked for a few details like am I in a hotel overnight or when do I leave she gave me an eye roll. When I got to the plane after traveling all day and waiting extra hours there was an empty row right in front of me. I tried to lay down but the attendant made me move because I hadn't booked comfort plus even though the flight I booked I would have been in Denver hours ago. Things happen but it's all how you deal with it and air canada does not deal well."
Cons: "It was late by an hour and I missed my connection. My flight on the way out we sat on the plane an hour and a half. Once the connection was missed they didn't handle things smoothly at all. I could write a book but it will just get me worked up again."
Cons: "At least two hours delay departing three of four times, virtually no air on the Toronto-Nashville leg then had to sit on runway in a hot plane due to gate not being ready. The international boarding from Toronto to Paris was badly disorganized with two gate attendants and finally another two came over to help but stayed in phone most of the time. We were already delayed. Won't fly Air Canada again"
Pros: "We boarded on time and made connecting flight with no issues."
Cons: "My son had no tv monitor (broken?0 the entire trip with no resolution to the issue. We asked flight crew several times to see what could be done and were told they would reset it. We have very little confidence that was done and no other resolution was pursued. The plane was not very clean and the smell of one of the bathrooms was terrible."
Pros: "Very kind & attentive crew made my flight to Europe enjoyable. Baggage check-in & pick-up was quick. It was one of the most affordable flight options. For the price, I was very satistied with my experience."
Cons: "Seats were smaller."
Pros: "Flight from Paris to Montreal was very nicexcited with comfortable seats, entertainment, and pillows"
Cons: "Going through customs in canada and the US due to 2 flights in canada."
Pros: "Food was much better than I've had on a plane in years"
Cons: "touch screen was very finicky"
Cons: "Missed connecting flight due to late take off from Paris and long wait at customs in Montreal."
Pros: "International flights were Excellent. Competent personnel, good food, comfortable seating."
Cons: "No complaints."
Pros: "The price"
Cons: "The food and the seats were cramp"
Pros: "Prompt and courteous. The Embraer was not new, but in good shape. Entertainment was minimal - especially in comparison to the Dreamliner we flew from Europe to Toronto. The flight from Toronto to Denver was about 4 hours long, but the only included refreshments offered were sodas, water, or juice. Air Canada could do better on the food front. (Other food was available for purchase.)"
Pros: "Air Canada is a wonderful airline for the price!! Seats are comfy staff is excellent. Food is decent."
Cons: "Food wasn't great but what do you expect it's on a airplane."
Pros: "The food was decent and the snack was good too -- a small hot pizza."
Pros: "The flight crew was pleasant and helpful, providing water throughout the flight."
Cons: "AirCanada did not schedule a long enough connection in Montreal. Procedures were not explained well, either. I had to run to my gate to make my connection because it took over an hour for my checked luggage to be approved so that I could go through Customs. I was not the only person who experienced this problem. Several people on my flight missed their connection, and several still waiting when I left were in danger of missing their connection. I have flown on other airlines through other cities internationally and never experienced this type of issue."
Pros: "Everything was professional. The pilots was awesome"
Pros: "Nothing to like or not like. Classic small (Embraer) flight for 3 hours. Nothing special one way or the other."
Cons: "Got to Denver 4h Late."
Pros: "Leg room was great"
Cons: "I was given someones special meal without knowing then the crew member kept saying to the girl behind me "I think she took it". I was embarrassed to be honest. The girl behind me ended up not eating her last meal because of this mistake lol"
Pros: "Food was fine, staff was professional, flight was quite."
Cons: "The lavatories were unacceptably filthy. There was a puddle on the floor in one of them: Disgusting!"
Pros: "Excellent customer service, offered plenty of water to drink, entertainment consoles worked on this flight. Suitcases didn't take long to be unloaded."
Pros: "Food good crew great."
Cons: "Cramped seats and full plane."
Pros: "The ease of boarding"
Cons: "The food"
Pros: "All services and most of all excellent customer services."
Cons: "Boarded and departed late. Food was an awful chicken wrap."
Pros: "The crew was very nice"
Cons: "The seats had no padding. Food had to be bought."
Pros: "Price, international legs were good"
Cons: "Canadian domestic flight"
Pros: "The amount of awesome free entertainment. And the standard economy seat was roomy."
Cons: "Would like a snack on trip since it was 4 hours long. But otherwise pretty good."
Pros: "Crew friendly and efficient"
Pros: "All in all, everything was very good. But the service was great. I is very nice to be treated as customers v cattle."
Pros: "It was one the best flights I was ever on"
Pros: "The crew which was very nice and always attentive. The entertainment center for its quite large offer in termed of recent releases and classic movies."
Cons: "The delayed departure which made me miss my connection flight. The middle seat in a crowed plane. The food which could be so much better (no taste, too greasy ...)"
Pros: "The food looked delicious but they ran out of one of the options and the other option was not delicious."
Pros: "Staff was really nice most of the time. I felt no embarrassment asking for a seat belt extender."
Cons: "We took off an hour and a half late making me miss my two connecting flights home after being gone a month. I was also told something different about my baggage by every single person I spoke to. It was lost in Toronto because I was originally told in paris that I didn't need to claim it when I got to canada -- that it would just follow me through to PDX. But then when I found that wasn't true, I was told it was on its way to Vancouver before me which turns out it was stuck in Toronto with me. Then no one was able to locate it for days. But then I almost wasn't allowed to fly back to the states because no one had told me I needed to fill out paperwork because I wasn't leaving with my checked luggage.... It was all a huge mess. And in the end, I got my luggage back with two broken bottles of wine and smashed, wine soaked belongings because it was rummaged through and not packed back up properly."
Pros: "We found an alternate route through the company that got us home at the same time."
Cons: "This flight was actually canceled after it had been confirmed."
Pros: "I had an aisle seat"
Cons: "The had tv on the flight, but of course you have to pay for it. When gave a free preview it was only 2 shows that they repeated"
Pros: "Very helpful assistance staff, food and drinks delicious, excellent service onboard"
Cons: "At Denver assistance hadn’t been arranged"
Pros: "Crew was attentive. Seats were reasonably comfortable. Good selection of entertainment."
Pros: "The crew was stellar! For a change, the flight wasn't too full, and one of the flight attendants went out of her way to move me and my husband to a row where we could have the middle one open. Another flight attendant was so pleasant and friendly, without being in the least intrusive, and so was one of the flight crew who I by chance exchanged a few pleasantries with. The food was reasonably good, although oddly leaning a little too heavily on the carbohydrate side. The WiFi actually worked, and the entertainment offered not bad. I liked that there were a few off-the-beaten-track choices in movies and TV documentaries."
Cons: "What I didn't like was after booking a ticket, then calling before my round trip to see if I could make a change of one day for the return. I was quoted a price of $4,870 to change two $300 tickets. I opted to not change and expressed my dismay at this preposterous fee to change. Her best suggestion was to check again after the trip out (Denver to Heathrow). I did, on Friday April 13th, when I called Lufthansa (it was a Lufthansa flight operated by United) I was told it was a mere $600 to change 2 $300 tickets. Again my husband and I decided not to do this. Yet, when we arrived at Heathrow for our return trip, we couldn't get our boarding passes because they said we were too early for our flight tomorrow. Somehow they'd changed it after we declined to make the change! We were able to get it changed back and get on the flight, but got not a word of apology or explanation. Still waiting to see if any kind of charge shows up we will have to dispute. Not at all happy with Lufthansa for this."
Pros: "The boarding process went smoothly."
Cons: "The entertainment options were not that broad. Music for instance was only podcast?!"
Pros: "Seats tip back pretty far, without cramping up leg room for the person behind you too much."
Cons: "The passenger behind me was playing games on the screen on the back of my seat. So, my seat was constantly being tapped and it was more difficult to sleep."
Pros: "a little bit more foot-room than my previous flight on a different airline."
Pros: "Security was quick and efficient. Boarding was extremely organized. The airline attendants were attentive. The pilot on United informed us when the possibility of hitting turbulence occurred so we could adjust accordingly. Overall, great travel experience."
Pros: "Boarding and landing ahead of schedule"
Pros: "Generally it was ok. Travelling is so horrible these days that "ok" seems pretty great."
Cons: "My bag was lost but my husband's, checked at the same time, made it."
Cons: "Refused to delay connecting flight in Denver even though severL of where already on ground in delayed flight coming into Denver. Albuquerque flght was still at gate when I got there, having run through airport along with several others. We were refused admission to plane despite delay being United's fault. Unacceptable! I will avoid flying United in the future whenever possible"
Pros: "I didn't fly.I bought the ticket for my son. He had no complaints. You should ask in your questionnaire if the booked flight was for self or someone else."
Cons: "How they canceled one of my flights just as I landed at my layover for that flight when I look back at Boston they had a direct flight ready for my destination. Very poor management I was stuck in Chicago with no money or food for hours then after they start boarding for my new flight they tell me that I may not be able to get on even with ticket in hand. It was a joke and very stressful"
Pros: "Boarding was uneventful, but I wish I could have gotten a gate check....I;m 76 and getting my bag above the seat is difficult. But the gate attendant said there was no gate check on that flight."
Cons: "I had a center seat and that is very uncomfortable for me."
Pros: "Got there on time."
Cons: "Private screening does not work well. Very little kneeroom. No room in seat back pockets to put anything."
Pros: "On-time departure from Cancun but early arrival in Denver (relatively mild jet stream?). Otherwise, fairly typical United cattle carrier."
Cons: "Delayed and got downgraded without refund of difference"
Cons: "Our plane was United, so I don't think this reflects on Lufthansa, but rather United. The plane entertainment was extremely outdated and there was not enough room in the overhead containers for everyone's carry-ons. This problem made boarding a very long and aggrevating process."
Pros: "The option to control my personal tv."
Cons: "Bad service. I was ignored when I it was time to order a drink. The attendant scolded me for using my service button. I wouldn't have used it if they hadn't entirely skipped my row. There were three of us sitting debit cards in hand to order drinks. The same attendant was very rude to a family with a small child and a man trying to put away his baggage at the start of the flight. I will avoid united in the future if possible."
Pros: "Good crew"
Cons: "The usual. - crowded, smelly"
Pros: "Everything was good."
Pros: "The seats had plenty of leg room and I enjoyed the movie selection"
Cons: "The food left much to be desired"
Pros: "Crew was great"
Cons: "Great aircraft!"
Pros: "The London based crew: attentive, kind, relaxed, sympathetic and very professional in a relaxed fashion."
Cons: "The food is terrible, the rest adequate. Since all airlines cahoot to have same prices the choice for the passenger is quality and United does not offer a great deal on that subject."
Pros: "The international flights were fine."
Pros: "Flight was on time; both ground and flight crews were pleasant and efficient."
Cons: "They were out of ginger ale, my beverage of choice :-)"
Pros: "There was plenty of room because the flight was less than half full. There was a very friendly and helpful female flight attendant with an Asian ethnic background."
Cons: "It was impossible to check in online because I have a U.S. Green Card. Something should be done to fix this. It shouldn't be too difficult. There was a gray-haired male flight attendant who was extremely negative and unfriendly. Perhaps (I hope) he was really a security guard. But if he is going to serve people, he has to understand the concept of service."
Cons: "Terrible experience ever!!!!! Didn't get economy plus that I paid for, seats didn't recline and luggage got damaged and was not replaces or compensated for."
Pros: "Nothing because they didn't allow us to board the flight because there was 20mins left til the plane departed. Also the tickets were bought with 24hrs and they didn't refund or give us a flight credit."
Cons: "They didn't allow us tothe tickets were bought with 24hrs and they didn't refund or give us a flight credit."
Pros: "Flying in America gave me no problems. Things only got terrible after we left Denver."
Pros: "The service was food"
Cons: "Lack of leg room!!! After my bicycle box was inspected they failed to secure my bike the way I had it in the box. Bike was flipping around in box. Bent rear brake calipers. Bent brake hoods. Rear skewers were uncoupled. No way to treat a $10,000 bike! Very upset!"
Pros: "Had a stroller, two bags, and a car seat and the check in staff helped us tag everything and loaded it for us. It was nice to see the Billings staff go above and beyond in my families time of need."
Pros: "They sent me a text message telling me it was canceled"
Cons: "Unfortunately, despite the text message saying the flight was canceled, the ANA ground staff in Taipei that we talked to assured us it was not canceled. But it was. And so ensued 24 uncomfortable hours of pain. Thanks, United."
Cons: "Ground staff was racist. Standards vary depending the color."
Cons: "A la ahora de irnos hubo muchos contratiempo por el tiempo pero por el vuelo después que nos fuimos fue excelente"
Cons: "Bad snacks. Need biscotti"
Pros: "It was a quiet and smooth ride."
Cons: "Unreliable wifi."
Pros: "The flight was snooze and the flight staff were friendly!"
Pros: "Crew was nice and friendly."
Pros: "The flight attendant finally took care of it after I complained a couple of times."
Cons: "That you changed our seats, and, that there was no room in any of the overhead bins. So, the flight attendant told me that I needed to fight my way through the people coming toward me back up the aisle and check every overhead bin all the way back up to see if there was room for my one suitcase. Others had brought more than one bag up there. Finally they checked my one carry on bag. The ride was also really bumpy, worst that we've ever experienced. But that was due to weather conditions."
Pros: "Getting off the plane"
Cons: "Bathrooms weren't working, huge lines in aisle, lackluster service. Overhead bins were full by Group 3. late takeoff."
Cons: "One strange thing happened on my United airlines flight. The crew announced before we boarded that there wasn't enough overhead space for rolling bags and encouraged us to check them in. Upon boarding they announced that all overhead space in the back was full. I sat in the back and noticed that the crew closed the overhead compartments even though they were mostly empty. Another passenger opened an empty one and the crew came over and closed it right away, though many people were still boarding. What's going on?"
Pros: "United seems to be recycling which is a good thing."
Cons: "The obnoxious child sitting behind me. He kicked the seat and pulled on the tray."
Pros: "San Antonio flight to Denver delayed too long where could not make connection in Denver to Toronto. Had to make other flight arrangements."
Pros: "The service when flight was cancelled"
Cons: "The flight being cancelled"
Pros: "I liked how the flight attendants treat people in this flight. Thank you all."
Cons: "I didn't like how long the flight was, but that is not up to anyone to decide. I liked my stayed in the airplane."
Pros: "Under booked flight was a plus!"
Airlines flying from Europe to Colorado have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights