Find cheap flights from Iceland to Washington Dulles Airport

Find cheap flights from Iceland to Washington Dulles Airport

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Boston (BOS)
Washington Dulles Intl
Sun 11/29
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Top 5 airlines serving Iceland to Washington Dulles Intl

Scores according to KAYAK customer reviews

7.9
Delta
Overall score based on 28,795 reviews
8.1
Boarding
7.8
Comfort
8.5
Crew
7.8
Entertainment
7.5
Food
Airline reviews

Pros: "The crew was good, and the airline tried to make our wait in the airport as comfortable as possible."
Cons: "The four-hour delay was really hard. Since it was in DC, I don't know why it took so long to get another plane."

Pros: "Dinner was great"

Pros: "After there was a problem with the plane once we had boarded, they were able to switch us to another plane at another gate. There was a short wait, and we only had a delay of 35 minutes."

Pros: "The staff was amazing"
Cons: "I had a very large (over weight person sitting next to me. She occupied about 6 inches of my seat. It was quite uncomfortable. Did my best to be very polite and accommodating but it was terribly uncomfortable and closterphobic."

Cons: "The flight was delayed over two hours"

Pros: "Fact that there’s a flight available to get me-from a to b, Crew were friendly-great, cabins clean."
Cons: "Expensive, Delayed flight, unable to hear and understand boarding announcements, No WiFi, and a magazine that caters to the top 5% of passengers. Then to top it off a lost bag and over 2.0 hours spent either on hold or awaiting a call back to resolve issues with my last bag-totally unacceptable"

Pros: "The crews were very fast and efficient. The Dinner was good but the breakfast was very basic."
Cons: "The seat was so crammy and disgustingly uncomfortable"

Pros: "Pedro helped me in Punta Cana with a wheelchair he went out of his way to make sure I was okay and comfortable. He was amazing! I so grateful for him."
Cons: "The trip from Atlanta Georgia to Austin Texas was TERRIBLE!! The delta staff working the counter in Atlanta were rude, I was actually forced to get a complete stranger to help me with my wheelchair because there was no staff to help me. I was yelled at by delta staff. It was a horrible experience."

Pros: "Matt was great. I had an exit row so it was comfortable."
Cons: "Deplaning takes FOREVER"

Pros: "Information communicated about delays."
Cons: "- more communication (any!) about bag status when landed - flight delay due to too many/too heavy baggage. Long delay was said to be due to making sure our baggage would accompany destination. Upon arrival, bag was left in NYC but this wasn't communicated. No info on bag status at airport or via ema"

Cons: "First class seats were too close together. It was very difficult to get out of you seat into the aisle. Food was not what it should have been for 1st class There was no wall between 1st class and coach giving little privacy when I worked my laptop. it was in direct view of the middle seat in coach"

Cons: "The coffee could’ve tasted better."

Cons: "They canceled my flight"

Pros: "Very good"
Cons: "Seat assignments should have be provided at check in."

Pros: "The crew was dealing with NOVA/DC residents"

Pros: "Coming from Europe Alitalia and Delta did an EXCELLENT job at assisting the passengers get rid of their luggage just as soon as we were done going through customs... I don't usually fly on this route, but I thought it was perfect. Transfer between Delta terminal was a breeze too..."
Cons: "I usually don't fly from JFK. The food court was expensive (18 dollars base price from a burger seems a high even for an airport. I don't fly from NY normally - so maybe I need to tune my expectation for the locale, and it may have NOTHING to do with the airline company."

Pros: "Seats were comfortable. On time. Entertainment was outstanding. Made the trip “fly” by!!"
Cons: "Nothing."

Cons: "THE FLIGHT WAS 5 HOURS LATE"

Cons: "Gave confusing instructions on transfer"

Pros: "Food Getting moved to the exit row for the extra leg room"
Cons: "Didn’t like having to wait so long to book my seat and ended up on the back row the worst seats on the plane"

Pros: "The service is very good from the beginning. The flight attendant is very caring thanks so much."

Cons: "The aircraft is too old, MD-88. I don't know how Delta is flying that type of aircraft. Is very risky"

Pros: "Another safe flight. Crew was very attentive."

Pros: "Boarding was quick and efficient."
Cons: "- Paid EXTRA for an emergency exit row and it felt like I was sitting on a hard wooden box the entire flight. - Food was awful/barely edible. - Plane was old, dingy and dirty. Window shade was broken."

Cons: "Flight cancelled due to weather that was never bad but on the potential of bad weather. Had to scramble so my 18 year old son was not stranded overnight in a strange place and Delta does not help. Only rebooked a flight itinerary for the next day for a 4 hour flight with connections on a 1 hour direct flight. Spent an hour on line to figure out what to do. #neverdelta"

Pros: "Nothing"
Cons: "Plane delayed 4 times for a total of 4 hours"

Pros: "the movies are great. all the entertainment is."
Cons: "lack of over head space, personal room."

Pros: "Very quick boarding process. There was no entertainment so I couldn't rate that."
Cons: "There should be a N/A option if there is no entertainment available."

Pros: "First time with AmExp Delta so no baggage fee, zone 1 boarding. seats are fine, newer aircraft, snacks were good and entertainment was good and easy to use. Staff and attendants were friendly p. All good"
Cons: "As far as flying goes today no complaints. As compared to 30 years ago I could do a book but nothing to do with Delta"

Pros: "The gentleman at the gate was super helpful and helped us check our bags at the gate."
Cons: "Zero leg room. Zero arm room. The entertainment system did not function. No food for such a long flight unless you pay more then the food is actually worth."

Pros: "The crew was friendly, relaxed, made everything seem like a breeze"

Pros: "Only 15 minutes late"
Cons: "Like everyone, I dislike the tight seating."

Pros: "I could be wrong, but the seats were very comfortable (for a plane) and I felt my knees weren't as close to the seat in front of me than other airlines. So that's a plus."

Pros: "Comfortable flight, ample leg room, and the chairs were pretty plush. Comfort+ is pretty nice"
Cons: "On my first flight they forgot to turn the wifi on. I have unlim data but obviously can't use while in air; no big though."

Pros: "The customer service was amazing! The amenities made the flight entertaining and enjoyable. The pilot key us informed."
Cons: "Middle seats are physically uncomfortable."

Pros: "flight attendants were great."
Cons: "not enough leg room and space. The business class should be at the minimum for economy."

Pros: "flight was on time, food was good"
Cons: "entertainment was not working, not enough legroom"

Cons: "Takeoff was delayed approx 4 hours which made me miss my connection and prolonged the whole travel day."

Cons: "I wouldn't rate this flight on a five-star grid--I give it 0.0 stars. Delta's economy seats are so tiny that even a small person like myself finds it agonizing to ride in them for a moderate-length flight. We need aggressive regulation of our airlines to prevent the unconscionable and humiliating way they treat economy passengers. It's not safe, healthy or humane to ask human beings to sit for hours in tiny spaces with very little air (on top of everything else, the plane was mercilessly hot the whole time). Next time I will choose a European carrier--even the discount Euro carriers are better than any US airline."

Pros: "The crew was polite and friendly"
Cons: "My second plane had sooo much moisture coming from the cooling system it looked like the passengers were getting gased and I kept getting wet from water condensation falling on me in a window seat as I tried to sleep from having such an early flight to begin with only to be told it's delayed 3 hrs without explanation."

Pros: "Good seats."

Pros: "Free drinks in Comfort+"

Cons: "See above description"

Pros: "Entertainment is now free."
Cons: "This was the fourth first class leg of our overall trip and the first three flights on Delta were great. The attendants were pleasant and even fun. I have allergies and requested a special meal on all legs. No problem on the first three flights. All attendants approached me to confirm my allergy and the special meal. They were very polite. But on this flight, the attendant didn't speak with me about it at all. She tried to give me the regular meal. When I explained I needed an allergy free meal (mind you this was first class), I was told I could not get it and got no apology or other accommodation. Her attitude was take it or leave it. I found this interesting since on two of the other flights an announcement was made about another passenger with an allergy to peanuts so no one could have them on the flights and the attendants were very concerned."

Pros: "Flight attendants were great."
Cons: "Movie and TV selection is not great for an international flight."

Pros: "We liked the jet-ways to get to the plane, the food was acceptable. the plane was clean and the crew was helpful. The missing luggage was found and delivered to my home."
Cons: "The seats were so tight that even average size people had trouble getting their seats back a little. Somehow kids were placed in exit rows and seat exchanges had to be made. They ended up in my row. One piece of my luggage showed it was available at the conveyor but couldn't be found. It delayed our long day and was frustrating to think it was missing. No distinction where Delta has it's gates in Mexico City."

Pros: "Comfort with entertainment."
Cons: "No food options at all."

Pros: "The entertainment screen was good. The food was acceptable. The crew was very nice and friendly."
Cons: "The seating. Isn't that always the case. Buy a standard seat and be squished like you don't matter - just an afterthought - and if you wanted better, spend another $100 bucks or so. Add to that insult the fact that my wife and I couldn't even sit together because we couldn't choose seats until we arrived at the airport. Really."

Pros: "The plane departed on time with no delay."
Cons: "They had two JFK-bound flights leaving from the adjacent gates at the exact same time. So your "10:30 a.m. to JFK" could have been either gate 35 or 36, and the doors were so close that the people were in one big, undifferentiated mass...rather than two separate boarding areas or lines. That may have been a problem of the Reykjavik airport rather than the airline."

Pros: "I like the notice given prior before I get to the airport on regard to a free carry-on check in. The staff was friendly and enthusiastic happy giving me the comfort of a nice travel journey. Thank you to all the staff!!!"
Cons: "Honestly nothing I was really happy with my flight!!!"

Pros: "Great staff and smooth on time flight"
Cons: "Small plane"

Pros: "On time and the staff were very good. The food was not great, buy good."
Cons: "Tried and was unable to choose my seat in advance for flight and thus had to wait until I arrived at the gate. Thus I was unable to sit with my daughter. Was promised seats could be chosen 24 hours in advance, but was not allowed to either on line or via phone."

Cons: "Unfriendly, sarcastic flight attendant. No free gin & tonics on United/Lufthansa apparently, unlike other international airlines. Had to pay extra to get what ought to be a standard amount of legroom."

Pros: "fast boarding"

Pros: "There was nothing to like."
Cons: "The time to catch the next flight at Washington DC and Frankfert was too short. Walked about a mile and half between two gates. Request to change the time slot"

Pros: "The seats were very spacious and we were fed on the flight!"
Cons: "In flight entertainment."

Pros: "The fact that it was indeed a plane that went to europe. that's it."
Cons: "The staff (especially ticketing) was rude. And hung up on me when I asked for their name because they knew they were wrong."

Pros: "The flight was on time. The cabin crew was helpful and very friendly and the food was the best we have recently had on an international flight. The entertainment selection was enormous and spanned the realm of all venues."

Pros: "Service personnel for the most part were friendly on the plane. I was happy that my luggage came with me, i've had several times in the past when it hasn't."
Cons: "Some of the German women and men at the counter could be LESS serious and more polite in customer service. Delayed flight was a long time to wait."

Pros: "The Lufthansa service in rebooking."
Cons: "Lost bag- this was after my luggage tag was scanned and I was assured the bag was on the plane. Getting information from Lufthansa about bag status was impossible. Help phones were either busy or never answered. A black hole of no information until the bag arrived 30 hours later. Then a 45 min. At airport to get it back."

Cons: "I missed somehow the distribution of headsets, and I never got one (after asking for one). (Un-)fortunaltely there was no movie I really wanted to watch, or classical music for my taste (recitals, chamber music). Anyway, this is not a major problem, just a tiny glitch. The random boarding went surprisingly well, although I'd prefer the more structured version. Until there is bread, butter and cheese, I am fine with the bland food."

Pros: "Breakfast food was fantastic. Staff was helpful, anticipatory, and thoughtfully accommodating."
Cons: "No access to usb power outlets."

Pros: "The snack/ breakfast was not very good"
Cons: "Long flight"

Pros: "Awesome. Very comfortable even in economy seats. Great entertainment"

Pros: "The Staff"
Cons: "Nothing"

Pros: "Flight attendants very nice and efficient"
Cons: "Nothing"

Pros: "The crew was friendly and respectful"
Cons: "Another passenger came and sat in the seat that was empty next to me and wasn’t ever asked to return to her own, assigned seat"

Pros: "The crew was wonderful, as is always true with both Lufthansa and Austrian Airlines (both of which I traveled on as part of this trip)."
Cons: "I would highly recommend both Lufthansa and Austrian adjust their entertainment systems. They seem not to weight much the top films with, say 75% Rotten Tomatoes reviews or higher. Even if there were fewer options for cost reasons, I would think they'd still have more watcher enjoyment. Rather than pad the list with the likes of Boss Baby or Going out in Style or even a mediocre 60% offering in the Fast and Furious franchise. Wonderful crew, though, can't say enough about how polite and attentive they are."

Cons: "great and easy"

Cons: "I selected my seats online before the flight. It seems my seat assignments were changed (many other customers complained of the same issue). I have siliver status on United and was told that there was no way to be considered for upgrade to different seat. I was told that the list was already full of higher priority customers. Yet at the same time the same employee announced those seats were available for purchase at $200 Euro for others. It seemed in both cases Lufthansa shuffled around passengers out of their selected seats for unknow reasons and also werent honoring frequent flier status programs for changing seats. Furthermore, the in seat entertainment did not work and it took quite a bit of effort including trying to move seats to get the flight attendants to reset the system (they said it would affect other customers who didnt have problems with their entertainment system). 8+hour flight is long flight to not have the system working. eventually the fixed it a couple of hours into the flight."

Pros: "Lufthansa kept to the time schedule"
Cons: "At Frankfurt, the boarding gate was changed two times."

Pros: "The people, the service, the seats, the timeliness... (I did not fly from Washington to Munich on Lufthansa; I flew back on Lufthansa.)"
Cons: "Nothing. They were great."

Pros: "Good service"

Cons: "27 hours of delay. Nobody cared about our booking. Almost no service counters open. Worst airline service ever"

Pros: "Great food options, blanket and pillow, and free movies was the best"

Pros: "comfortable seats pleasant flight attendants"
Cons: "N/A"

Pros: "On time, fast boarding"
Cons: "Food. Couple of screens not working."

Cons: "Seats too small."

Pros: "Overall, great flight. Great service, food was excellent, flight attendants were very competent and very polite."
Cons: "Liked everything."

Pros: "The crew was friendly and helpful"

Pros: "The flight attendant was helpful in confirming that my connection gate was C14."
Cons: "I only had 45 minutes between my Washington DC flight and my flight to Frankfurt and the flight to DC was delayed by a few minutes. Because the carry-on baggage had to be checked it took extra time to get my bag after the plane landed and my connecting gate was in terminal C (I arrived at terminal A), so I barely had enough time to get there, even when walking at full speed and not stopping once along the way. This was too short of a time between the two flights."

Pros: "Lufthansa is a superior airline with friendly, helpful staff. It is always enjoyable to fly with them!"

Cons: "Entertainment seems like you have to pay for even basics. If you need to charge for movies domestically, fine, but even basic news or so timed out. Seats are tight (legroom). I am 6'2" and knees were against seat in front of me."

Pros: "Great flights. No problems. Used a different company to schedule my return flight and having trouble with them. Wish I'd stuck with Kayak!"

Pros: "The flight was quick, getting on was no problem. The crew were friendly, I was comfortable in the seats on the short trip, but I think more than two hours would have been trouble (I'm tall). The food sufficed for a quick trip. I only say Good because the food was good, not outstanding. Entertainment was pretty much magazines."
Cons: "Everything was really just as I expected it to be, nothing too flashy or exciting."

Pros: "Good timing, organized, nice attendants. excellent crew"
Cons: "Seats were little tight but overall excellent flight and friendly crew."

Cons: "A worker at the check-in stand in Schiphol airport was very rude. We didn't get Lufthansa even tho I booked through them. And instead we got America airlines."

Cons: "overlay duration is too bad ....its takes 30hrs instead of 19hrs journey"

Cons: "I booked Lufthansa. I should have been on a Lufthansa flight not a United flight which is a inferior airline."

Cons: "Flight was scheduled for 5pm, our connection was late but we mangers to run to our gate @ 4:45pm And it was to late- dors closed So I waved good bat to our plane - it was right there So instead of 1 hour layover it's 16 hours"

Pros: "The crew was attentive and effective. The vegetarian food was excellent. Plane was clean. Bathrooms were checked regularly."
Cons: "Generally, I'm a happy camper and easy to understand some "discomfort" that comes with traveling. Return trip operated by United. Terrible experience. No legroom[I'm 6'-2"]. The seat confinement was so stressing that it was impossible for me but just to extract myself and find a place where i just could stand. Meaning I was standing most of the trip. My wife and myself are globetrotters and this was one of the worse flight experience ever."

Pros: "I would not have selected Lufthansa for this round trip, had I know UNITED is involved period. Can not folks integrate your systems so that boarding passed for united can be printed before the start?? It is the internet age folks, wake up before Emirates eats your lunch!!!"
Cons: "thanks for the survey, but do something and avoid united with UNITED!!!"

Pros: "We were seating toward the rear of the plane and they run of the food options for dinner. So we were stuck only with whatever was left."

Pros: "empty seat by me"
Cons: "paying $17 for wifi, food sucked this time"

Pros: "Prompt"

Pros: "I loved being upgraded to premium economy! :-)"

Cons: "for a 9 hour flight there was not enough food served - 1 lunch and 2 snacks left us hungry///"

Pros: "The additional leg room"

Pros: "Flight attendants were wonderful and helpful."

Cons: "Canceled flight."

Cons: "the pizza I had to pay for was cold, soggy, and dreadfully tasteless"

Cons: "Didn't even know there was a ticket of this type. It was a good price, but when I went to check in on the return flight I was charged ~ $95 for a luggage item. Not a bad trick. On the other hand, not very nice either. They also didn't allow to take the guitar on-board due to a short & full flight saying the above part was too small. When I got on however, there was clearly room there. It could have been human error, but still disappointing nonetheless. They said there would be no track so it should safe, which it was, but it was left out in the rain for a minute or two so the soft case was somewhat wet. I don't think any permanent damage occurred."

Pros: "We got there on time. Pretty average flight."
Cons: "No meal is served on an international flight. Not even a snack of pretzels etc. I found it a little offensive to not have a complimentary snack or meal for a nighttime international flight."

Pros: "Crew"
Cons: "Very expensive options for food. Poor entertainment choices. Make you pay for everything."

Pros: "Route great and faster than going through London."
Cons: "Boarding was a bit chaotic with everyone boarding at once and not by row."

Pros: "I did enjoy the on flight entertainment. The crew was pleasant and accommodating."
Cons: "Some sort of free snack would have been nice given the length of the flight. Granted, I've not flown an extensive amount, and free water and coffee is fine, but it would have been very nice to have some sort of snack half way through a 6+ hour flight"

Pros: "Flight was good and informative"
Cons: "Boarding was unorganized"

Pros: "the plane waited for late connecting flights (including mine)"

Pros: "Short transit. Although the first leg of my flight was delayed by more than 1h 30 minutes, they arranged for quick transfers at Reykjavik airport and we arrived almost on time at final destination."
Cons: "No free food is served on board so make sure to bring your own food or be prepared to buy your meal on board (they don't accept cash, only bank/credit cards). This was a 5 and a half hour flight."

Cons: "nothing served for meals on a 6 hour transatlantic flight"

Pros: "Nice crew, decent food, good price. Overall a fine in flight experience."
Cons: "Boarding was chaotic and as a result the plane was late. One scattered agent couldn't handle the crowd. Two more appeared very late in the game."

Pros: "Friendly crew; on-time schedule"
Cons: "We chose our seats 6 months in advance and when it came time to fly all of our four seats become "unassigned" meaning we each had a middle seat and were not seated together. Obviously someone has to have the middle seat but what is the point of allowing a passenger to choose, feel good for the moment when there is no intention of keeping that arrangement? Bait and switch? At least be upfront that there are no assigned seats. Altho somehow others were able to book OUR seats... We will be looking to book with other airlines before choosing IceAir again. Even if we have to pay a bit more. Very disappointing for long international travel when you are under the impression that all is set..."

Pros: "Seats were comfortable."
Cons: "Flight delayed 30 min without announcements. Failed to board priority passengers first: alleged because short handed. Crew given seats in empty lounge while passengers waited standing en mass in hall. My Food was cold cuts, which was not clear from pre-order form. Wife had fish which was very good. Airline broke my luggage handle and was told handle not covered by Icelandair. Icelandair did not live up to promises on this leg of flight."

Cons: "Flight was delayed AFTER we boarded and were taxi-ing the runway. We had to deboard and wait 3 hours until the plane was ready. It really interrupted my travel schedule once I landed in Washington DC. The airline didn't even offer us food vouchers or anything while we waited."

Pros: "Crew was excellent!"

Pros: "Nothing really,"
Cons: "Will never trave will icelandair again"

Cons: "There was no free meal on 5 hour flight in evening."

Cons: "No food was served and this was an international flight! Not even crackers or peanuts. I wish this fact was made clear when I initially purchased the tickets."

Pros: "Entertainment system had a good variety Lots of leg room"
Cons: "no complimentary snack/food seats are awkward and uncomfy No blanket/pillow on my seat"

Pros: "The flight was fast and relatively comfortable."
Cons: "We left quite late. I believe it was to wait for TSA screening conducted on passengers with connecting flights."

Cons: "I've been on 4 flights through Kevlavik this year, 4 last year. Husband flew separately this year, also 4 flights. ALL except one flight was delayed by at least 30 minutes in Reykjavik. That's ridiculous!! Considering that Icelandair charges nearly as much for their transatlantic flights as other airlines such as KLM or Delta, I'm beginning to wonder why I should return!"

Pros: "Entertainment was fine and map of where you are"
Cons: "Boarding was 20 minutes late with no announcement No free food service for a long flight"

Cons: "This was the worst flight ever. Firstly, we were unnecessarily delayed because a flight before us was delayed and the people had crowded our gate. Secondly, my entertainment system didn't work and I was not given any blanket, pillow, or bottle of water. Thirdly, there were no snacks provided. Also the staff was not communicative and did not tell us what was going on. It was terrible."

Pros: "Received lost luggage the following day"
Cons: "Plane let 30 minutes late & miss loaded 7 diverted ALL luggage to Kennedy rather than IAD"

Cons: "The waiting area in the Reykjavik airport seems to be the main hallway between numerous gates. There is not enough sitting area for passengers waiting for connections, and there was at least one other flight departing from a nearby gate at the same time as ours. This meant many folks had to stand or sit on the floor while waiting for their connection. We could not hear the boarding announcements at all, and it seemed the boarding agents just started letting on the people who were closest to the gate, instead of boarding from the rear of the plane first."

Pros: "Same as above"
Cons: "Same as above"

Cons: "Lots of delays boarding bus for the plane and then too much time sitting on the tarmac. The terminal needs places to sit."

Cons: "Entertainment needs more selection."

Pros: "Flight wasn't full so we had a modicum of comfort."
Cons: "Airport again a big headache."

Pros: "Crew were polite"
Cons: "The Rejkyavik airport is too small. People were sitting on the floor. No drinking fountains to refill a bottle. Boarding was a mess. Plane was late and then we waited even longer for a passenger. No meal offered. Under-seat space too small for a small bag. All ads, ads, ads, all the time."

Pros: "Pretty good legroom in the aircraft. Clean. Friendly staff. Enjoyed the video of the different places to explore in Iceland. Very informative. Fairly good selection of entertainment. The welcome bottled water was very nice."
Cons: "Airline won't check you in until about a couple of hours prior to flight even if there's huge line of passengers who to got there early hoping to check in early. Instead they end up standing in line for an hour or so. Boarding process in Reykjavik was inefficient. Very crowded at the gate with everybody standing up in line as all 3 gates are boarding all at the same time. Then after the so called "boarding", passengers were asked to wait in a waiting area for another 15 mins before actually boarding the aircraft. At that point passengers can just board aircraft at no particular order. Defeated the whole purpose of the initial boarding by sections (Saga, Economy Comfort and Economy)."

Cons: "Small seats, connecting and normal flight were delayed. Food and drinks were expensive. Uncomfortable seating for a long duration flight (6 hrs)"

Pros: "Really dislike boarding via steps on tarmac and cramming everyone on shuttle bus to the aircraft."
Cons: "Having to pay for food."

Cons: "Both times on this trip that we boarded planes in Reykjavik, it was chaotic. Almost no information was given out. Boarding yesterday was late and totally unexplained. There is very little in the way of places to sit while waiting for flights - - bad airport design. Yesterday's fight was delayed more than an hour because they could not load the baggage quickly. Icelandair 757 seats are just plain uncomfortable, and we are normal size people. I will not fly them again or go there again unless I have no other choice."

Pros: "Superb employees from the moment of contact on the phone."
Cons: "Not enough choices of music or movies. Poor quantity, quality, variety of food."

Pros: "Nothng"
Cons: "Complete and utter chaos at the boarding process. No effort to board by rows or in any order. People pushing and shoving to get to the front of the line to board first. One single person checking boarding passes/passports at the gate. Horrible experience. Minimal leg room in coach class. Flight attendants did not seem to be happy about being on the flight and provided minimal service without a smile. The temperature on the fight was ridiculously hot - I've never been on a plane where it was so warm in the cabin."

Pros: "The Reykjavik airport is not well suited to board so many flights at the same time. The terminal was crowded and boarding was chaos."

Pros: "Everything was great. Flight attendants were pleasant."
Cons: "No food provided on over 9 hours of flight. Not even pretzels. You have to buy it and it is not reasonable. I have never been on a transatlantic flight and had no food provided."

Pros: "not much"
Cons: "unconcerned crew members only one cashier at the food counter in the airport long inefficient lines"

Pros: "Attentive stewardesses They made sure we were hydrated, .Lots to buy: Easter candies, creams, etc. Even though it was the day of thr terrorist attacks in Brussels and there were some delays because of security, the staff made us feel safe and comfortable."

Cons: "I know that Keflavik airport was undergoing construction, but there has to be a better way to get people prepared to board than putting them in a long line, which leads to a tram, which leads to the plane. People should board the tram in the same order they'd board a flight to reduce disorganization. Also, people who have like 5 carryons REALLY should have to check some baggage. A man in the row ahead of me would have taken up a full overhead bin plus part of a second bin if I hadn't told him that would be unfair to other passengers."

Pros: "Everything"

Cons: "No complimentary items except water (no sodas or small snack). Entertainment selection was minimal."

Cons: "Expect to pay for everything, except water. Will never fly them again. Refused to cancel flight until hours before even though the airport was closed. Messed up my vacation."

Cons: "I have flown into and out of Reykjavik at least 6 six times in 2015 and the boarding process is always chaos with other flights boarding in very close proximity. There are times when I and other people are not sure which queue to be in."

Pros: "I Enjoyed the flight and loved the Northern Lights on the plane; however it would of been nice to get a meal or at least a snack."

Pros: "Crew was friendly, I've flown quite a bit and I've found Icelandair to have the friendliest crew around."
Cons: "Flew economy/cheap seats while I was upgraded on the flight to Iceland it didn't happen on the way stateside, I'm not complaining about that but the economy seats are extremely narrow and the cushions feel like half the padding in economy comfort class. I'm 6'2" weigh 215 lbs and by the time the flight ended I was extremely stiff and my legs were half asleep due to the confined space. If you fly fly economy comfort seats are wider, better padded and you board earlier."

Cons: "The screen worked but the headphones did not."

Cons: "They did not provide any free food or snacks on a 6.5 hour flight."

Pros: "Nothing. I was offloaded minutes before boarding by BA without any explanations. The staff was not helpful in any way. BA is suggesting either non recept of payment or credit card fraud. Both reasons are totally bogus."
Cons: "Proper communication by both BA and local handlers at the airport in Iceland."

Cons: "Left Washington two hours late. Left London on return 45 minutes late."

Pros: "I liked that the seats were very comfortable and had enough space."
Cons: "I didn’t like that I had to go through security twice once upon arrival and once in London. i also wish I would have booked a different airline so I could have had a direct flight. That wasn’t a problem with this airline though, just my negligence with research."

Pros: "The crew members were pleasant an helpful."
Cons: "The seats are very hard so I sat on the pillow provided and put something behind my back."

Pros: "Crew was helpful and polite."
Cons: "- The boarding at Heathrow gate B44 was horrendous. This is my third experience at the B gates, all terrible! The long wait to board coupled with the lack of sufficient seats for people needing assistance, topped off by cold air from the AC blasting you right in the face. - The plane at boarding time was an oven! Someone didn't want to or forgot to turn the AC on. It tool at least over an hour to make it comfortable. - The entertainment choices are very limited and the screens don't work well."

Pros: "Got a baby cot, offered wine for dinner and arrived 20 mins earlier than scheduled"
Cons: "Nothing"

Pros: "again the cabin crew were excellent and professional"

Pros: "The crew was friendly (for the most part). Left more or less on time. Food exceed my (rather low) expectations. Good flight, well above average."
Cons: "Couldn't hear the loud speaker at all in London airport. Not loud enough. Poor enunciation. The guy serving tea during the flight was pretty rude. Not of fan of that guy."

Pros: "The Heathrow staff was attentive to our needs regarding a passenger with special needs. The flight attendant crew was also totally on point throughout the flight. As we left the plane, one of the flight attendants, Simone, made a very special effort to assist us and for that I am grateful. The wheel chair attendant at Washington Dulles was also a real trooper who remained with us until all luggage was retrieved and I made my way to the Parking Garage to retrieve my car. I am totally impressed with the service and care that everyone associated with British Airways provided to make this transport effortless."

Pros: "On time, great entertainment, friendly crew, good food, complementary ice cream:)"
Cons: "Absolutely no leg room and I am regular woman passenger. It was really uncomfortable for the 2 tall young men to my left and right."

Pros: "I liked that they had a veggie option for food for dinner service."
Cons: "I didn't like the British Airways terminal at Heathrow - everything was automated. There was no human interaction and the ground staff was scarce therefore it was difficult to ask any questions."

Pros: "Quiet flight lots or spare seats - good price. Food pretty good"
Cons: "Viewing sets stowed in front of rows old and not easy to move"

Pros: "Friendly"
Cons: "Seating"

Pros: "Flight attendants were to top in the industry. Caring and caring. They are the face of your airline. Give them the right tools, they function well. I could not have been treated better as a Frequent traveler."
Cons: "Reservation process online does not show you that you are buying a bullshit Business Class seat. You pay a premium for Business class and granted, the meal was great, something the Coach class did not get BUT they should tell you when booking that that you are sitting in coach with a table blocking the middle seat, not truly a Business class seat. Dumb down your operations but don't insult your customers. Tell them what they are getting when booking a bus type business class seat. Worst business practice ever, driven by European style of travel BUT call it premium economy, not BUSINESS."

Pros: "The flight was nice, on a large aircraft with lots of entertainment options, high ceilings, and decent food."
Cons: "Due to delays on our previous flight in the two-leg journey, we missed the connection and had to be rebooked, stay overnight in London, and come home a day later than planned."

Pros: "Crew was very good and very attentive. Dinner was of good quality for airline food. Both options sounded good and the chicken curry was excelent. Flight took off late beacuse the luggage of passengers who did not make the flight had to be removed, but managed to arrive only a few minutes late."
Cons: "It was just too cramped. It didn't help the the gentleman sitting next to me was large enough to be spilling over into my seat. The seats were not very comfortable either. The movie selection was a bit disappointing compared to Iberia Airways, and the screen quality was not so great. I also didn't see usb ports to charge portable elctronics, which was disapointing."

Pros: "On flight entertainment"
Cons: "After we boarded, there was an announcement stating that there was an issue with one of the wings. So we sat for an hour and a half in an extremely warm plane while they fixed the problem."

Cons: "One hour delay due to equipment failure. they loaded us and closed the door to hit hit the "on time" mark but then made us sit on the plane for the fix. There is no way the failure was discovered after loading. Usually the seats are ok, this one was the sardine plane, very tight. We were on the bulkhead seat (more room) but the entertainment screens were all yucky."

Pros: "Great service on plane"
Cons: "A lot of stress: our 1st leg IAD to Dublin was cancelled, than we got 2 set of tickets rebooked. On the way back there was a stress since we had a "problem with the ticket" Apparently the Aer Lingus made all those mistakes. In London I was told to go to the end of line 2 times, the BA employee was olaying really weird games. Pretty annoying."

Pros: "The flight was fine..."
Cons: "But Dulles Airport needs to control the level of toxicity experienced when certain entitled passengers think they have to pack the tarmac shuttle under NO PARTICULAR AUTHORITY, shouting "MOVE BACK [YOU] PEOPLE" into the closest ear. There should be someone other than the driver on those shuttles monitoring people, since they obviously need a babysitter."

Pros: "British Airways makes you pay extra to pick your seat The alternative is to take the luck of the draw and hope you don't get the middle on the center aisle Kind of annoying"

Pros: "The flight itself went smoothly despite some windy conditions, and we were transported in one piece, without incident, from LHR to IAD. The crew members were pleasant in conversation and reasonable in frequency of food service. Once, when I pressed the attendant button, one of them came quickly to ask me what the problem was, and that kind of responsiveness is always a plus, in my opinion. The seats reclined a reasonable amount, not the mere 2-5 cm one sometimes experiences lately."
Cons: "The aircraft was aging at least a bit, and it was clear because my seat almost would not return to the upright position and stay there. Several times I tried to return it to upright as the end of the flight neared, and it would easily move but would return to reclined once I leaned back. It was as if I had been the whole time keeping my finger on the button that makes the seat movable. After I'd about given up, the seat finally stayed upright even when I put my weight back on it. My flight attendant misunderstood my drink request, but I let it go because the result was close to what I had asked for. It could have been that there was too much background noise - not sure."

Cons: "we didn't get a snack before landing we only got a drink. we were only given food at the beginning of the flight and it was an 8 hour flight. I was not able to change my flight for this trip had to do it at the counter; but the friend who i was traveling with did have the ability to do so. I went early to the airport in Johannesburg to ensure we could sit together but the workers in terminal A sent me to terminal B (even though they were closed and didn't open until 3) then i went to the ticketing desk and they said they couldn't' help me. so i ask them to call British Airways help desk (since i didn't have a phone internationally) and they said they were closed on the weekend. I wrote the gentleman's name down but i don't have it with me right now. I was finally able to get my seat changed when i checked in at 6pm; lucky there were seats available. I would say the customer service at Johannesburg airport for BA is terrible."

Pros: "Professionalism of staff"
Cons: "Boarding system"

Pros: "Free drinks!"
Cons: "No new movies!~"

Cons: "Flight was delayed for 1.5 hours"

Pros: "Flight attendants were very nice"
Cons: "The seat rows are too close together. When the woman in front of me reclined her seat she was basically in my lap- not how I wanted to spend 7 hours. I finally had to put my knees against her seat to keep her from reclining. It took a lot of effort to cross/uncross my legs in the limited space. I'm only 5'4" 118lbs - I can't imagine how anyone bigger than me feels when they have to fly in the same situation."

Cons: "Not loaded by rows, not organized."

Cons: "Cramped seating."

Cons: "person in seat reclined and their seat hit my knees and was uncomfortable"

Pros: "Crew was okay. Boarding was okay."
Cons: "Food was not great. Snack was a candy bar? No other options in back of the plane. Entertainment cut out and the system was difficult to operate and movie variety was not wonderful."

Pros: "We flew on an enormous double-decker Airbus that was equipped with an entertainment system that offered dozens of movies, TV shows, and other entertainment to keep the entire family occupied for the length of the flight. We could also charge our phones and other electronic devices from our seats. The flight attendants were all very nice and the food was fine. The distance between the rows in coach was comfortable, even for a 6' tall person. It was a great flight!"
Cons: "One of our bags did not make the connecting flight from Rome but it was delivered to our house the next day, so in the end it was fine!"

Pros: "Archibald Elba"

Pros: "The BA crew were great."
Cons: "I paid $ 2,100 for a IAD-LHR-NCE return, on short notice, in high season which I think is very expensive; a family emergency left me with no choice other than a cheaper Turkish Airlines alternative through Isranbul which, given recent events, I thought to be unwise. My main complaint is with economy seating which I find very uncomfortable."

Pros: "The flight crew were all very courteous and helpful throughout the entire flight. They made the entire trip as comfortable as possible."

Cons: "The plane was parked not at the terminal, but far away. The one hour delay occurs because of 300 passenger transportation from and to the plane. This delay could be avoided if terminal services were more responsible. I always thought that the United provides the worst food in economy class. It appeared that BA food is even worse. The entertainment software was obsolete and delivered an image of a very bad quality."

Cons: "The food expired the day we were on the flight- I ate the chicken salad sandwich and I was sick on the flight and the rest of the evening home. My sister who are the same sandwich was sick also."

Pros: "The crew was excellent!"

Cons: "The arrangements by Kayak did not allow me to make my connections on time. I missed the connection from Heathrow to Manchester. And only made the connection from Manchester to Heathrow because I was escorted in a wheelchair."

Pros: "The plane was clean, the flight was smooth, and the staff was friendly."
Cons: "Too little leg room and too little incline in Economy seats. Food mediocre."

Cons: "My flight was delayed at the last minute and had to sit in the Heathrow Airport for 4-5 hours and remain seated another 7-8 hours once finally boarding at another gate opposite other end of airport. Upon arrival to Dulles International and clearing customs/immigrations and finally making it out to claim my baggage my luggage was deemed lost and never made the flight to Dulles. To this day, I still do not have my luggage with my belongings containing Rx, clothing, shoes, souvineers, etc. Needless to say, I am very upset let alone extremely inconvienced."

Pros: "Entertainment and crew were good"
Cons: "We booked our flight three months ago and my friend was bumped from the flight since they overbooked. They were still selling tickets up until the flight. They didn't ask for volunteers but somehow picked her. When I asked if I could stay with her, I was told that I would have to buy a new ticket for the other flight. Also they were very rude while explaining it. Not impressed. Also the flight was delayed because they didn't start boarding on time and then we sat on the runway for about 30 min."

Pros: "Comfort, excellent customer service and care. Everyone smiled way to goo"

Pros: "Good movie selection, food tasted alright."
Cons: "My entertainment screen was malfunctioning, the crew was somewhat robotic and not very accomodating, and the large snack was served right before landing--so we had to wolf down the food and it made me feel sick to my stomach."

Pros: "One of the crew members, a flight attendant, was really a blessing in the way she cared for the passengers and had such a sunny and sweet smile and personality toward everyone she served. Was really thankful she was on our flight."

Pros: "Excellent staff; great meal; nice variety of entertainment."

Pros: "The crew was excellent and the seating was comfortable."
Cons: "For a large part of the flight the in-seat entertainment didn't work, making for a poor experience for the first half of the flight. The crew was eventually able to get the entertainment working again so kudos to them for that."

Pros: "The flight got us home"
Cons: "American Airlines, which ran the flight as B.A.'s partner, didn't give any reason for the on-ground delay, and acted as if we all should have expected to be an hour and a half late leaving the terminal. They offered very little information and didn't really care that we were so late leaving."

Pros: "I took an earlier flight from Washington Dulles and it was very cramped. This Air Bus was much more comfortable. The seat was softer, and wider."
Cons: "However, the rude person in front of me put his seat all the way back from the beginning of the flight and it was VERY tight. I was hoping he would out it back up a little, but to no avail. I don't think the seat needed to be back so far. Maybe it should be mentioned in the videos we see at the beginning of the flight?"

Pros: "Flight was on time , the service was excellent . I enjoyed the flight ."

Pros: "Flight was not over crowded, allowing for proper social distancing! That is MUCH appreciated. Crew was wonderful."
Cons: "The couple in front of me got in a physical altercation as well as the couple seated behind me. Both situations caused much discomfort and could have been defused faster by flight crew"

Pros: "Fast and easy flight"
Cons: "It’s was very good flight"

Pros: "Arrived alive, didn’t sleep in the Charlotte airport like last flight. didn’t lose a bag....didn’t check one, learned that lesson before"
Cons: "WiFi did’t work. Boarding the end of the terminal/gate was a mess. Crew was late, so flight was late. Packed in like sardines....normal American Airlines."

Cons: "Waiting for luggage"

Cons: "Paid for First Class so I could sleep on this red-eye. Wasted my money. Seat was uncomfortable, legroom in my bulkhead seat was horrible. I can sleep anywhere...make that ALMOST anywhere, now."

Pros: "The movie options they have"
Cons: "More comfortable seats & better food"

Cons: "There was a three hour delay for missing crew."

Cons: "This plane needs to be retired! It was the most uncomfortable seat I’ve ever had! Also the plane was extremely warm. Like a sweat box or a sauna. Miserable flight. Glad it wasn’t long!"

Cons: "Delayed multiple times"

Cons: "Last minute (after partial boarding) they had to switch planes due to a "maintenance issue" which I would think they would have caught earlier."

Cons: "Caught an earlier flight and the entire team made the process seamless."

Pros: "It’s not like it used to be. U S based airlines lag behind their European and Asian counterparts"
Cons: "There’s always room for improvement. Too much to list here"

Pros: "Nothing!!! This was a horrible flight experience!!! I will never use American Arilines again especially their Barcelona connections."
Cons: "I would never use American Airlines again. Horrible service at the check-in service at Barcelona Airport. I travel around the world for work and each year I fly to more than 12 international locations but never had a horrible experience like this. My carry-on bag is 21” carry-on bag that I traveled in more than 20 countries for the past 3 years but American Airlines staff members at the check insisted that my carry-on bag does not fit the FAA regulations and they threatened me multiple times when I protested their attitudes. I am an avid traveler and I know my rights as a traveler but the American Airlines staff members were extremely rude and insisted that I have to check-in my carry-on bag. The real issue was that regardless of the size of the carry-on bags, they were forcing almost all passengers to heck-in their carry-on bags a clear indication of money-making scheme. When I protested their attitude, they threatened me saying that I pose a security risk and that they would not check me in but I stabbed my grounded insinuated that my bag fits the FAA regulations. I booked this flight from Bristish Airways and this was a code shared flight, I called British Airways in December 22nd and confirmed the measurements of my carry-on bag but when I told American Airlines about the Bristish Airways, they told me “they don’t care, this American Airlines not British Airways”. It was humiliating, it was disrespectful, and it was unacceptable!!!! At the end, I removed one sweater from carry-on and the issue was resolved but after this experience, I will never never fly with American Airlines and never recommend anyone to use American Arilines especially their Barcelona flights and connections."

Pros: "Nothing"
Cons: "Despite having a boarding pass with an assigned seat, Avianca would not let me board. My seat was given to someone else. There was no explanation as to why I no longer had a reserved seat. I had to wait until the next morning to get a flight to Cusco. My hotel reservation in Cusco for the night could not be refunded so I am out $400."

Pros: "Boarding experience was excellent as we used a wheelchair."
Cons: "Nothing"

Pros: "many movies"

Pros: "None"
Cons: "The flight delayed several times, and the gate was changed. The plane is very old and no service at all (not even water during the 2 hours flight)!"

Cons: "Announcements were way too loud and they kept trying to sell us their new credit card. Bad enough being crammed into a tiny seat, but then you don't get any peace and quiet."

Cons: "in the airport, the gate area dirty!, bathrooms dirty, no place to charge phone. The walk to the airplane, getting aboard the plane after the gate and flight changed and delayed. Being told it was weather related on the plane and being told it was MAINTENANCE by customer service. The plane was very crowded, the flight attendants never smiled. WHen i told the attendant i was being "rained" on he said...i know its happening everywhere..... he said there was nothing he could do but get me paper towels...they never came. I was very annoyed getting off the plane walking back and forth....it was aweful. and my flight before this was no better i am VERY TURNED OFF BY AMERICAN AIRLINES RIGHT NOW."

Cons: "the payment didn't work but I got no notification. When I got to the airport I couldn't check in. It took a lot of time with more fee to figured it out. A terrible experience"

Pros: "The crew were polite, accommodating and understanding"
Cons: "The gate was changed 1hr prior to boarding despite the arriving plane having landed 3hrs prior. So with stroller and infant in toe, I had to run to change terminals/buildings. There was no assistance or prior warning regarding this from the check in staff and I made it all the way to the original terminal and gate before having to turn around. The desk staff at the gate was asked about early boarding for infants and said it would be okay but didn’t give clear instructions on boarding so I sat down and they began boarding each group 20 minutes later and did not give priority to mother’s with infants. The stroller which I brought to the gate was then tagged incorrectly with a white tag instead of a pink tag. I was later told by he crew that it meant it would go directly to baggage claim instead of being brought to the door. According to the crew, all staff know to tag with a pink tag. At every step there was blatant display of inconsideration that made an already difficulty journey, that much more challenging."

Pros: "Left and arrived more or less on time. No major issues."
Cons: "Gates are way too far apart in Miami and the golf carts to get between areas seem to require reservations and long waits. Ridiculous. Most MIA staff was very rude (this wasn't American's own staff, or TSA, I should note). American stripped my group of our seat assignments (which we had selected 6 months prior) without reason and with minimal apology. No solution offered. Got middle seats but luckily was able to switch on one of the computer kiosks. Flight crew didn't seem to care that other people moved to the for-pay seats further up front (the flight wasn't full)... so why did we lose our seat assignments and get grief with not being able to select anything good? Not impressed."

Pros: "Quick, efficient"

Pros: "The fact we arrived safely"
Cons: "Long time to claim baggage, three hours delay, uncomfortable seats"

Cons: "No personal TV, awful airline servicers. They were very rude and seemed distracted."

Pros: "I like the boarding, the service and the time management"
Cons: "The food was not good , limited options."

Pros: "I liked arriving safely, although we were an hour and a half late"
Cons: "American switched pilots last minute, so all passengers sat waiting in our cramped seats for about 15 minutes while pilots got situated in the cockpit. Then it was discovered a preflight mechanical check hadn't been done. So we all sat for another HOUR waiting for the mechanics to arrive and do their work. The flight attendants were unpleasant and rude."

Pros: "I appreciated the interactive screen on the backseat, which provided me entertainment watching Doctor Who and playing Angry Birds. I also liked that the power outlet to charge my phone was more accessible on the backseat instead of below my seat, which is normally where I find it."
Cons: "I did not appreciate that there was a device mounted below 2 of the 3 backseats in my row. Those devices cut into at least a few inches of valuable room to store a carry-on bag. At worst, I've seen 1 seat have such a device, so it was quite disappointing to see 2 seats with them, including mine."

Pros: "The un seat entertainment"

Pros: "Nothing"
Cons: "Although I should now be at my final destination, I still have 11 hrs of travel to go. My flights were changed three times. The first cancelation caused me to buy new tickets at a higher price I had originally purchased them at. We were redirected from Kayak to Vayamo and they have no sense of customer service. Horrible"

Pros: "Friendly , kind, crews"
Cons: "No good entertainment ,prefer personal t.v sreen"

Pros: "On time arrival"

Cons: "Rude crew, no bathroom useage for entire flight and staff would not help handicap with luggage."

Pros: "Cerainly boarding is easy and the seats are quite comfort in business class."
Cons: "the service, considering this was the highest level of service on these flights was less than I would have expected"

Pros: "Everything was good from boarding to communication from the crew till we got off...I've heard a lot of bad things about American but I had a good experience :)"
Cons: "Well it wasn't a big deal since it wasn't a long flight but I wish they had gave a bagel or something for breakfast but it wasn't a big deal they gave pretzels and a beverage..."

Cons: "One hour late"

Cons: "Gate was changed, then flight delayed, then maintenance was required on plane further delaying, then once arriving on an already warm plane, another flight made it to our gate first so we had to sit for over 30mins on an un-air conditioned pressure cooker. It was 80 degrees outside but much hotter inside the plane. Quite miserable. Overall it was over 2 1/2 hour delay."

Pros: "The spaciousness of the seating on AA is tops bar none"
Cons: "The cookies and it was cold. Jesse"

Pros: "I think they were holding the plane for a connection flight arrival."

Pros: "Boarding was simple"
Cons: "For my whole three hour flight a child kicked my chair, i asked the mother politely if she could get her to stop. the woman didn't even apologize and the kicking continued for three hours."

Pros: "Being able to see movies for free was a real plus since the flight from Australia to Wash.DC is so long."
Cons: "Everything OK."

Pros: "Had row all to myself--that's a rarity"
Cons: "1hr departure delay"

Pros: "The seats were comfortable and had good foot space."

Pros: "Older aircraft, seat cushion was on its last legs regarding comfort as I sunk to the frame of the seat. No onboard entertainment on the headrest as compared with our outgoing flight."
Cons: "The seat discomfort and the lack of entertainment."

Pros: "Movies."
Cons: "The boarding was unorganized, the person calling for boarders had a heavy accent and hard to understand, many of us missed our group call. Boarders were positioned every where and it was hard breaking thru the crowd to get to the boarding area. A real cattle call. Inside, the plane is very confined environment. The wine was a nice touch but I don't drink. The food served was not the greatest."

Cons: "Significantly late & rude, as usual."

Pros: "Clean, friendly staff, great baggage tracking. Smooth flight."
Cons: "Overcrowded, but that's the same no matter where. Usual rude frequent fliers, who also usually take up all the overhead space."

Pros: "Getting off of that plane."
Cons: "I understand delays happen and are sometimes out of your control. However, customer service is something that you can, should, and must control. I witnessed a lack of self control of the American employees (including a Supervisor) and every point of my trip w/your customers. I was embarrassed for the American executive team."

Pros: "Much more legroom on this flight, even though it was a smaller aircraft."
Cons: "Gate agent seemed a bit overwhelmed. Helpful, but not overly friendly. In stark contrast to my earlier flight from Charlotte to Memphis, where the gentleman was extremely pleasant and cheerful."

Cons: "There was no one at the gate to keep us updated about the flight delay"

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