Daily cleaning, installation of cabin HEPA filters on flights from Idaho to Liberia
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Scores according to KAYAK customer reviews
Pros: "Friendly crew, comfortable seating, on-time departure and landing."
Cons: "great flight. On time. Seats are the usual but no divider in the underseat area so my little tiny carryon bag slid in easily"
Pros: "Crew were very pleasant. Flight was on schedule."
Cons: "Nothing could have been better"
Cons: "It was fine...no complaints... crew friendly"
Pros: "It’s comfortable"
Cons: "Thank you"
Cons: "Missed 2nd leg of flight due to 1st leg not taking off at correct time due to improper scheduling on Alaska’s part at SeaTac airport. Forced to take next flight the following day without any accommodation for my wife and 3 year old son. Was told by Alaska service agent to just sleep at the USO."
Pros: "Crew were nice and helpful especially with our special need kid."
Cons: "Maybe Terminal C6 for boarding can be in a more convenient place at Boise Airport."
Pros: "The crew was great. Seats... not to comfortable."
Pros: "Captain handled the disaster well."
Cons: "The plane literally caught on fire and the whole cabin filled with smoke and I was unable to find a flight out afterwards. I want a flight voucher."
Cons: "Delayed flight"
Cons: "Announcements via intercom too rushed, unclear and poorly pronounced. The speaker needs to pronounce each word, and the end of each word clearly."
Pros: "Everything was fine"
Pros: "Crew was very warm and friendly! Delicious food and snacks available for purchase."
Cons: "Delayed Flight"
Cons: "Absolutely nothing. Alaskan dropped the ball, and made me miss my flight. Now I am delayed 4 hours, and missed the event I was needing to be at. No refund on either tickets. 300 dollars down the drain."
Pros: "Movies on the plane."
Pros: "Our flight attendant was great."
Cons: "Seat are quite hard."
Pros: "I survived for an hour inside a metal cylinder 30,000 feet in the air."
Cons: "No beverage service and my air vent didn’t work so I sweat balls."
Pros: "Long lines at checkin, was in line for +45 minutes, several people missed their flights, it was not the best time to be training attendants as it held up the lines"
Cons: "No actual meal given to passengers unless you paid for it"
Pros: "Professional we will employees"
Cons: "Bag check fee. Southwest gives 2 free bags. Why can't you?"
Pros: "Flight was on time, crew was friendly. Bags came right on time. Plane was clean and comfortable"
Pros: "Everyone was so friendly."
Cons: "our flight was cancelled the night before rebooked on a later flight which would cause us to miss our ferry and other connections they did rebook when I called, adding another connection, but only my husband was rebooked , not me so, I had to get a seat at the counter in Seattle to finish the trip everyone was very poliet"
Pros: "The people"
Cons: "The fact that my flight was cancelled and I was taken to a new airport... and had a 2 hour overlay I wasn't planning on."
Pros: "Useing both doors for loading and unloading"
Cons: "Getting roasted by the sun because there were no window shades. I was covered in sweat and there wasn't a dry spot left on my shirt. Why aren't there any window shades?"
Pros: "Flight was on time, boarding was quick, crew was very professional, great first flight for my kids."
Cons: "No cranberry juice!"
Pros: "Complimentary IPA was very nice."
Cons: "Too cramped on the plane! Taking out 1 row and the arm rest against the window would help."
Cons: "The free movies they offered would never load even when I downloaded the material needed."
Pros: "Good beer! Smooth ride."
Pros: "I liked that there was complimentary wine. I liked that I ended up with window seats on both of my flights with room for my fragile carry on luggage and space next to me. I liked the smooth landings and smooths flights. I liked the pilot pointing out and giving information on the mountain scenery."
Pros: "I enjoyed it :)"
Pros: "I had to return to Portland for a medical emergency and the check in staff were awesome. They made sure that the change fee was waived and that I was okay. I felt that they were sincere and truly cared about my well-being. That cant be faked!!"
Cons: "The crew was rude and would not let me use the restroom until they had finished ALL drink service. The two blond middle aged women that were working in the economy cabin."
Cons: "I expect Alaska Air has made a tidy sum from passengers who have to rebook when they depart the gate early."
Pros: "The flight was fine."
Cons: "The many delays were a bummer. We were supposed to leave at 10:37 but there were several delays because of unknown mechanical reasons. I missed my niece's birthday party because of the delay. That was a bummer."
Pros: "everything was on time even with the inclimate weather"
Pros: "Small airplane"
Cons: "No food"
Pros: "The captain kept us fairly informed on the issue. The crew mare a great effort to accommodate passengers with a snack and updates on connecting flight issues."
Cons: "I had to sit on a plane on the ground longer than my flight was supposed to take."
Pros: "Airplane was very quiet for a prop plane."
Cons: "Nothing really."
Pros: "Everything was great!"
Pros: "Love Alaska and ANA. GREAT FLIGHTS."
Pros: "Staff was friendly and boarding and unboarding was swift."
Cons: "The seats weren't that comfortable and not much leg room."
Cons: "They sent my bag to Santa Barbara."
Pros: "Everything was great. I like Alaska a lot!!"
Cons: "Snacks should include a gluten free option."
Cons: "Nothing. All good"
"We were making a move to Mexico from the U.S., and we were amazed at how pleasant the trip was. We had quite a few pieces of luggage, and everyone was extremely helpful. The crew and staff from both Delta and AeroMexico were great, and made our trip as easy as possible. Thanks to all!"
"As with the outbound flight, this return flight was not full - maybe 40-50%. As they started boarding they announced they located a few people the help with 'load a balance' of the aircraft. What they had done was to compress all passengers in the middle of the plane leaving no space between anyone. It is difficult to understand why everyone is required to wear Masks, then relocated to remove all space between passengers, when there was ample room to allow everyone to be seated with space between."
Pros: "On time, clean and comfortable"
Pros: "Very comfortable"
Pros: "Great crew members. Very friendly and helpful."
Pros: "Quick boarding process and take off. Flight was slightly late but the staff expedited boarding and take off. Staff is friendly. Service was great. Beverage service was great. Baggage was quickly at baggage claim."
Cons: "Even though its a short flight better food options for First Class would be appreciated."
Pros: "this is the airline"
Pros: "Good crew, kind and hard working staff. It is so nice to have inflight messaging and that was a pleasant surprise that made the flight go quickly."
Cons: "I found the delta app to be less user friendly than the United one. I wish the in flight entertainment were in the Delta app versus downloading yet another app."
Cons: "After my flight was delayed for over 3 hrs - the counter clerk was rude and unhelpful. She felt it was appropriate for her to flick the customer service phone number in front of my teenage daughters. I would say avoid Delta!"
Pros: "Boarding: c'mon...too many groups and subgroups. Radiculous!"
Cons: "STOP the non-sense of so many boarding goups. What happened to Common Sense boarding? Ill and needing add'l medical help, First Class, Plus Class, then General Boarding. Give me a Break with all the other subgoups for Delta, all B. S. !!"
Pros: "crew was amazing"
Cons: "there was water leaking from window during landing and the food was not hot and was just bland and uncooked"
Pros: "The crew was amazing this round I got good seats"
Cons: "Forgot my earphones so I had to read a book. I never asked nor did I see earphones"
Cons: "Better seats"
Cons: "More print media to read on"
Pros: "Crew provided first class service and were in good spirits for a very full flight. Full first class beverage service"
Cons: "No food except cookies and salty crisps in first clsss. There was ample time for a full breakfast."
Cons: "Our brand new stroller was damaged on our flight."
Pros: "they let me drink the whole can of soda..."
Cons: "turn lights on during service. be friendlier. allow to purchase seats anywhere BESIDES the middle seat. seriously?"
Pros: "When I finally got off the plane"
Cons: "Everything. No instructions, no pens or pencils, ignorant staff. Got to Cancun and waited 2 hours with no directions to just go they immagration. The forms were in Spanish and the staff could not translate. I’ll never fly Delta again."
Pros: "Comfortable, but expensive flight from Seattle to Gdansk via Amsterdam. The airport is large with many shops to search for chocolate."
Cons: "The 3-hour layover was long. 2 would be nicer."
Pros: "Great customer service. Crew was super friendly and flight was smooth and on time."
Cons: "The flight was delayed. It took longer than expected due to the hurricane. When we arrived, there was no gate so we had to sit on the runway forever. Then the gate checked bags took forever. I was supposed to have a 1.5 hour layover. I barely made my connection as I only had 20 minutes left until takeoff by the time we got off the plane."
Pros: "El servicios al cliente ala hora de registrarme, fue malísimo, en Santiago república dominicana,"
Pros: "On time. Pleasant crew although one was a little green. Short flight. Good communication."
Cons: "Squished into a seat that I paid extra for more room. Yes I had more leg room, but my legs were pressed Up against the person next to me. And for the extra money I paid, the snacks could be a little more substantial. And only a small glass of soda. Really, if this was Delta comfort What were the cheap seats like?"
Pros: "Good price, good boarding and arriving, friendly and quick crew, LOTS of fluids. Restrooms cleaned frequently!! Great legroom."
Cons: "Seat bottom cushion was to hard. Food should have an Asian option, the touch panel display of entertainment system worked very slow and poorly, was hard to navigate."
Cons: "Seat wouldn't redline."
Pros: "Good movie selection"
Cons: "Just about everything else was mediocre"
Pros: "Seating was ok but had better for a premium coach."
Cons: "The tv screen. Touch pad was not working properly on both legs."
Cons: "Late with no information"
Pros: "It was a short easy flight that actually landed early."
Pros: "The crew"
Cons: "The delay"
Cons: "Its a 3.5 hr flight. No charging outlets available. Food options very limited by the time they got to me, row 26. No in -seat entertainment screen. Hard seats."
Pros: "No issues boarding as a group of 6, including one child. We all had at least a personal item and/or a carry-on to stow. The flight was easy, comfortable, and the free movies were current and definitely helped pass the time."
Cons: "We were seated right behind the delta comfort+ and saw the special snacks they got. Being teased by that is not a huge deal, just a little disappointed by the regular snack selection, the snack mix was definitely subpar."
Pros: "Getting home in one piece"
Cons: "Why do airlines schedule 2 flights for the exact same time in the exact same gate? Just to watch passengers squeeze in like cattle??"
Pros: "That I had room to accommodate my at the time disability and the crew members amazing"
Cons: "No Tv at all."
Pros: "Impeccable as usual"
Cons: "No tv on flight from Seattle to Los Angeles, I felt like I was flying United. That was the only thing that was extremely disappointing"
Pros: "Didn’t fly to Detroit . Delta changed flight to Atlanta & then toFort Meyers"
Pros: "The seats"
Cons: "We purchased tickets together and our seats were not together when we checked in. We had one small roller bag for the two of us and we ended up having to gate check it along with 3 other people and then there was clearly enough room for it once we were boarded."
Cons: "In flight staff were rude and had poor attitudes. Very unexpected!"
Pros: "Quick flight"
Cons: "Paid $30 for wifi and it never worked. Would like a refund"
Pros: "Able to download boarding pass into apple wallet"
Cons: "Flight was almost an hour late departing, bag is a carry on but storage too small to keep bag, then wifi didn't work the entire flight. Had to run to our connection since our layover time was taken up in Boise. If we had missed the flight, we would have been re-routed to another airport over 1 1/2 hrs away since ours closes. Next flight was not much better, oh and wifi did I t work on it also - last 3-4 delta flights I've taken have been late and didn't have working wifi - starting to think their system doesn't work at all - seriously going to take any other carrier but Delta going forward"
Pros: "There were only two lines. The economy line took so long because there were many passengers checking in their fish catch boxes. So those of us with only one baggage were lumped with them. There was no option to tag your own bag if you alr day checked in, as it was the same checking and bag drop line."
Cons: "If we were standing in line for a long time, I hope they can increase the number of counters. They can also dispense with the nonsense chitchat. It's not needed, just move it along. The roving staff should to remind those next in line to prepare their documents, it seems the lady at the counter had to ask for photo ID every time!"
Pros: "First flight"
Cons: "Too packed"
Pros: "Had to go through an extra random security check before boarding along with several other passengers. Looong flight, but expected when traveling that distance. Slept and watched movies. Best part: the pilot pointed out that Greenland was visible outside our windows as we flew over."
Cons: "Nothing. It was a smooth flight. Very comfortable."
Pros: "Ease of boarding"
Cons: "I wanted a first class seat there were three available I asked 45 minutes before the flight took off if I could upgrade and they said that they don't allow that within one hour so I was put into a comfort seat for free but the entire flight there were three first class seats open kind of silly I would've paid"
Pros: "On time...great service!"
Cons: "Seats were a bit narrow."
Pros: "Unlimited snacks and drinks..."
Cons: "The mediocre upgrade."
Pros: "On time, efficient boarding, no lines or delays. Attendants not as top notch as on the domestic leg but we're friendly and efficient. Loved the seat back entertainment options, watched a movie, listened to 2 podcasts, and enjoyed some excellent blues music. All while tracking he flight progress. Made the 6 hour flight go by quickly and not mind the bumpy air in the tropics."
Pros: "Delayed flight so water and snacks distributed before the flight"
Cons: "No issues"
Pros: "The crew friendly,boarding was easy the flight was comfortable they even went around and gave blankets they could do a little more with the snacks. There were TVs so the entertainment was really good. Seats didn't go back, wish they did."
Cons: "I wish they had more snacks like JetBlue but all was fine."
Pros: "The plane was modern with good entertainment options. Overhead storage was ample."
Pros: "Crew were exceptional!!! Organizing the passengers and make the arrangements to meet the requirements of social distance. Bravo!!!"
Cons: "Cookies had a very bad taste. Water was perfect!"
Cons: "After the flight was diverted due to Weather conditions I missed my connecting flight and American Airlines did a terrible job handling the changes and assisting their customers at DFW airport."
Pros: "Good movie selection on the touch screens"
Cons: "The new self scan at boarding took awhile for each time to read the phone or paper boarding pass. The crew, specifically the lady with big hair, was not in a good mood. Super narrow seats!"
Cons: "Our family of 7, with 5 kids aged 7-14 were spread over the plane. It has been awhile since I flew AA...No entertainment system like United Airlines."
Pros: "The crew was better than my first leg of my trip. They had manners and were attentive."
Cons: "The food and drink selection"
Pros: "Boarding crew in Spokane was friendly and very efficient."
Cons: "There were no snacks - they told us they “ran out” on the previous flight and hadn’t refilled yet."
Pros: "Attendant was quick to provide seatbelt extender."
Cons: "Seatbelts were short. I'm a big guy, but I needed a seatbelt extender. This wasn't an issue on other flights."
Cons: "1 hour 30 min late taking off."
Cons: "The aadvantage app kept crashing so we couldnt watch movies during our overall 8+ hrs travel, on both legs"
Pros: "Not much"
Cons: "4 hour delay, downgraded equipment - AA is becoming a horror show"
Cons: "The baggage claim took forever. And the flight was late."
Cons: "Avoid a 3 hour delay."
Pros: "Entertainment is great."
Cons: "Late and long flight, so bring your own food. Nothing to purchase"
Cons: "Your seats are small and you never turn the fasten seatbelt light off"
Pros: "The only good thing on that plane was the crew. We where grounded in board for three hours because of a water leak in the kitchen... My seat had a hole were the ashtray used to be filled with garbage, the tray was filthy when I pulled it open, the overhead light didn't work"
Cons: "I researched and called and found a 45L backpack so I could carry on my dive bag. That’s the reason I’m going all the way to Fiji. Not letting me get it in LA I’d also ridiculous."
Cons: "Flight was late and caused me to miss my flight to Dallas."
Pros: "The crew made the best out fo the terrible situation."
Cons: "Right after we boarded the plane our flight was delayed because of thunder. Instead of keeping us from boarding until our flight was clear to go. We stayed on the airplane at the gate for over 3 hours. In those 3 hours we were served pretzels and one cup of water. When the legal time limit had been reached and they were about make us exit the plane they decided we could take off."
Pros: "Customer service"
Cons: "My prepaid seat was not taken in consideration."
Pros: "Dinner and breakfast very good."
Cons: "Seating was random. I was place between 2 single travelers meanwhile other rows had only one person in them. Eventually I changed seats. But I should have been able to pick seats at check-in or been more spread out."
Cons: "Seat isn’t very comfortable"
Pros: "We did get home. 24 hours late."
Cons: "We got home 24 hours late after sleeping in chairs in Dallas airport."
Cons: "Had to drive 100 miles to catch second leg of trip."
Pros: "Nothing, I got stuck in Spain and had to pay for a new one"
Cons: "I was late for my flight connection, the airline in Spain was unable to robook me because I booked with kayak and I ended up loosing the ticket and had to pay 1,500 US dollars to get the rest of the way home. I could not get a hold of kayak for help by any means"
Pros: "Fast reliable two thumbs up!!!"
Pros: "Courteous, friendly staff"
Pros: "Nice people"
Pros: "On this flight back to Arizona they arrayed mutt husband and I together, unlike on our way to Spokane. That was much better. We had more leg room this time."
Cons: "The seats are hard, fine for young people, but difficult for older people with arthritis and Auto immune diseases, such as fibromyalgia."
Pros: "Courteous professional staff!"
Cons: "I couldn't imagine a smaller space for traveling - rediculously small!"
Pros: "On time arrival. Entertainment system worked on this Airbus, unlike the Boeing 737 (updated, but still outdated!) on the way out."
Cons: "Limited and unimaginative food options on board"
Cons: "there was screens but no movies or anything"
Pros: "Very sweet and dedicated crew"
Cons: "Terrible dinner dish "pasta w pesto", flavorless. No TV on the seat Old seats. No leg room."
Pros: "Very hard landing."
Cons: "Your pretzels are terrible"
Pros: "New plane, all kinds of entertainment choices including new movies, great flight crew, smooth flight."
Cons: "American check in software was down when we got to the airport. Created a very large line. Did not delay boarding, even though passengers still had to go through customs before reaching the departure gates. Had a bit of jog to make sure I was able to get on the plane."
Cons: "no charging station"
Pros: "The service was fantastic and so was the food!!!!! Loved the movie options as well."
Cons: "tvs weren't working correctly during the entire flight"
Pros: "staff was amazing, entertainment great, dasani sparkling lime water tasty, very clean and reasonably comfortable"
Cons: "the breakfast was made of 90% sugar - this was very disappointing."
Pros: "Staff extremely friendly and helpful"
Cons: "Old plane with no individual tv screens!!! Didn't know these planes still existed!"
Pros: "Love these Non-stop to Austin even though they are always full. Thanks for this luxury of non having to transfer in Dallas."
Cons: "The down side is that these planes are smaller so we didn't have any entertainment and therefore no place to charge digital devices. There is however, wifi to purchase."
Cons: "Dry / borderline rude staff and hostess. Dated plane. Tiny seats. But that is pretty much the baseline of airlines in the US. When will carriers start to take note from International carriers..leaps and bounds ahead."
Pros: "Good service in 1st class."
Cons: "I ask many AA customer assistance this question no body help me understand. I buy a seat and a 70$ extra for a premium what does this seat offer , what am I paying 70 $ for"
Pros: "Found a rate that was virtually the same on what I would have spent in gas to drive there. I will never drive to events in Vegas again, kayak and done from now on."
Cons: "The layout of the Vegas airport is not one of my favorites"
Pros: "Cheap. Easy. Got me to my destination"
Cons: "The only downfall of the flight was the seating. Having to pay extra for an emergency exit row to get more leg room isn't good practice."
Pros: "Price is fare"
Cons: "Both trip flight got delayed"
Pros: "It was very inexpensive and on time. And it was much more comfortable than those budget airlines like Spirit, Frontier, etc."
Cons: "The snack choice was unappealing."
Pros: "Love the texting notices."
Cons: "It was all good!"
Pros: "Safe trip. Kept informed of short delay. Thank you."
Cons: "The bathroom on the flight from Denver to Santa Barbara was the WORST EVER! I doubt it has ever been cleaned and the poor people that had seats near or at the rear of the plane should have been refunded their money having been subjected to the smell of an “indoor outhouse!” Shameful!!"
Pros: "The range of 'free' food and beverages (including beer, wine, and liquor was phenomenal, and the functionality of the 777 touch-screen was outstanding. Seating was also more comfortable than comparable flights on AA."
Pros: "Nothing, absolutely horrible. This is why I fly Southwest and Alaska Airlines as much as possible."
Cons: "Everything. Mechanical delay missed connection, arrived at gate to see plane being pushed off due to delay. They couldn't have waited 5 minutes? Multiple people missed their connecting flights within minutes. They kept us on the plane in Boise then deplaned and re-boarded. No coffee on flight."
Pros: "The crew were friendly & efficient, the flights were on time, & the gate staff kept us well informed of any changes."
Pros: "Poor customer service and not understanding."
Cons: "Don’t now it’s not the company’s fault it’s just the representative that I spoke to. I don’t know how many times I could explain my situation, and my English is not poor and I thought I was explaining myself clearly. Best think I could do is just say forget it I’ll take my $ 430 dollar last."
Cons: "More leg room"
Cons: "Nothing, overall great experience"
Pros: "It didn’t happen."
Cons: "Because of the late plane and possible missed connection, I was re-booked for the next day without any compensation."
Pros: "I travel a lot. All was fairly normal."
Cons: "Entertainment didn’t work. Woman next to me sat cross legged and the bottom of her foot as resting on me. When I politely asked that she not out the bottom of her dirt against me she swore at me and was confrontational and crazy. Flight attendants did nothing"
Pros: "Glad they had a direct flight."
Cons: "The seats didn't offer much room."
Pros: "Very pleasant attentive crew and ground staff. An aborted takeoff on tarmac meant a return to the departure gate and the plane taken to maintenance. The ground staff were superb in dealing with a full plane load of passengers many of whom had onward connections. This meant we had to stay overnight and fly first thing the next morning. Full marks to United for dealing with a potentially dangerous situation and then assisting everyone back in the terminal."
Pros: "Not much."
Cons: "Little to no updates and wrong information when finally given. I was bumped out of my premium seat. I had to ask for refunds for the upgrade and priority seating they were not offered. And I had to ask for a meal voucher since none was offered. Alaska always has offered fist no asking needed."
Cons: "As stated above, we never made it to Liberia (where we had family waiting for us). We had to fly first to Panama and then to San Jose and figure out a new rental car situation, as we already had one booked in Liberia."
Pros: "I found the reason for being late to be questionable They said heavy snow but as i flew in i looked out the window and saw all roads nicely cleared That does not happen in 3 hours"
Cons: "They did not get my liggage to the connecting flight And here i am in Ukraine with no winter clothes at 7 below 3 days later"
Cons: "After being so delayed on our first flight from San Francisco, I was nervous about getting to our connecting flight in Houston. We were assured by the flight attendant that when a flight is delayed and has connections, they communicate that to the gates and we would be fine. It was the OPPOSITE of fine. We landed with 10 minutes until the flight to Costa Rica left and they let all of us who were connecting deplane first, only to run full speed to a gate who’s plane left 10 minutes EARLY and decided that it was not going to wait for the 12+ passenagers who had no control of the delayed flight. My fiancé and I were flying to our WEDDING. So now I’m sitting here in Houston for a full 24 hours waiting for the next flight to take me to my wedding. The only “accommodation” united airlines gave us was a hotel. No compensation for the night we paid for at our resort in Costa Rica that we are missing, no upgrades to a better class on our new flight and no reassurance on how terrible they feel for this giant and heartbreaking inconvenience. I am furious."
Pros: "It was great... all staff where very courteous and helpful. A very comfortable ride. A 10 in my books!!! Love you guys!! Barb Langman from Lafleche Saskatchewan Canada"
Cons: "I didn't like getting bumped and having a 15 hour layover and having to find accommodation in Houston.. that was awful."
Pros: "Friendly crew."
Cons: "Had a mechanical issue we were told didn't need fixed to fly the plane. Took 1 hour and 20 minutes to complete safety checklist so we could take off. We missed our connecting flight to Cancun."
Cons: "Flight was delayed. Super small aircraft so suitcases didn't fit. Didn't have food options, just pretzels."
Cons: "The crew, on the flight, were very short and rude. Acted like it was a inconvenience to them to even be there. I was very disappointed. I am a ex airline employee, and it hurts my heart when I see staff treat people with disinterest. So, over all I was very disappointed."
Pros: "Courteous crew and staff, no problems"
Cons: "Warm while on the ground. Otherwise comfortable"
Pros: "Flight attendants were very nice"
Cons: "The overhead a.c. spout didn't work. Plane was very hot."
Pros: "More fights to choose"
Cons: "Could not choose the seat at the time booking"
Pros: "That we got to Little Rock early"
Cons: "I had ordered ginger rail and the lady brought me a Diet Coke I told her I don't like Diet Coke because I don't drink Coke and she said I thought that's what you want it now you have to hold onto it until they come back and pick up the trash and she never brought me the ginger rail to drink she walked away and I never drank nothing on the flight back to Little Rock that lady was so rude"
Cons: "Food, like all airlines, is so lacking even though airlines are making record profits while lessening service (crowded, fewer flights, baggage fees, etc)."
Pros: "Great staff and everything on time"
Cons: "That a bunch of travelers including myself missed our connecting flight in Chicago after united chamged our arrival gate but didn't have any crew to man the jet way. We sat for 20 mins right in front of our gate. From 1 pm to 10 on my flight to Asheville from Chicago was delayed many many times waiting for our airplane to arrive. Upsetting that we missed our connection due to United's poor planning, they didn't hold our connecting flight for us but we had to wait all night for other flights."
Pros: "It was so smooth.No long lines ,no delays,a straight thru flight.And on Christmas Eve morning."
Pros: "The travel agent, Tim, in STL worked very hard to get us on a flight."
Cons: "After a cancelled flight, two delays and lost luggage (that we did not receive for two days after arrival) on the way to Boise, we've now been cancelled on the way home to St. Louis. The first cancellation was due to weather. The two delays were due to late crew and refueling issues. Today's cancellation was due to maintenance. Embarassing. I travel often and can guarantee I will never fly United again."
Pros: "Very smooth and easy. Thank you"
Pros: "Fast and smooth"
Pros: "we left right on time. It was a smooth flight and a nice aircraft. did not use entertainment so no comment there but was a good experience overall."
Pros: "Attendants were nice."
Cons: "I booked the comfort economy seating that I normally do with Delta. With their additional cost you get a larger seating area, free in-flight movies, reserved compartment space for your carry on and a free drink. No such thing with United. They did try to have movies through their app, but it wouldn't play long enough to allow you to watch."
Cons: "The flight attendants were disrespectful to not only me but to other passengers. They were not attentive! The plane was dirty."
Cons: "I paid for the internet access and it says all flight, but that's not true, it doesn't cover the whole flight."
Pros: "The price for the flights was great."
Cons: "The airplane was cramped, legroom nonexistent (and I'm small and skinny). The plane was delayed and hot. The ride was bumpy. The crew was slow. I thought United was a premier carrier. I've had better experiences with Frontier and Spirit recently."
Cons: "I think that after first class they should load the plane from the last seat forward for ease of getting to the back seats"
Cons: "Charged 50.00 for check bags,when that was included in the online purchase,not happy and probably will not use either again!"
Pros: "prompt emails and text messages with the back up plan"
Cons: "Missed connecting flight because flight delayed takeoff from home due to SFO problems. Sat on tarmac for an hour or more, finally took off but missed connecting flight mid afternoon and no other acceptable flights until 11 pm getting into Fort Lauderdale at 730 am. (originally was supposed to be getting to Fort Lauderdale at 10 pm). Also, the aisle seats on the plane had a narrower underseat space that my little boxy carryon wouldn't fit into--and it usually fits under any underseat storage...Luckily the passenger in the middle was willing to swap places."
Cons: "Worst ever Can you credit my credit card for a full refund"
Pros: "Flight to Austin was just fine."
Cons: "My flight back to bosie from San Francisco they changed the gate I didn't hear the change and missed my flight. I didn't get back to bosie until the next day."
Cons: "Service. Flight attendant negative attitude and disrespect for customers."
Cons: "United are the most rudest phone people on the phone to deal with and if it's there fault they never want to comp u last time I fly with united"
Pros: "Flight was on time"
Cons: "That u load the plane assistance backard,loading goes much faster if you start @the back of the plane,& myself I carry only a shoulder bag only ,all the time. U put me @ the back of the plane 90% of the time which means I have to wait for the people that are moving their whole house,making me miss my schedule, I have to spend night @ airport for next schedule."
Cons: "no inflight entertainment."
Pros: "Nothing. One flight attendant gave me a gingere when I was sick from landing and that was helpful."
Cons: "Compeltly ridiculous that you had to pay for every single thing. I think the only complimentary thing was cranberry juice and water. Paying for entertainment and wifi with seperate fees felt really cheap and tacky along with the plane itself. It was run down and looked and felt even more that way when you're competing with flights from companies like JetBlue where they work to make you feel comfortable and provide free entertainment. We also were an hour delayed and sat on the runway for an hour before we left due to too much traffic over Cuba. It felt as a customer that it was poor planning on the companies part and that that could have been avoided earlier. Companies that put effort into a comfortable flying experience and care about customer satisfaction will be getting my money in the future. United would be my last choice when make travel plans in the future."
Pros: "Given comp. seat upgrade, snack prices were not bad. Staff was courteous."
Cons: "I purchased 2 tickets and my sister and I were assigned seats that were not together, the upgraded seats did not recline, although the ones behind us were available, and the flight was not full. The fee for the TV service is ridiculously priced."
Pros: "Not only do I get the best price. The fact that you told me what carousel to get my bag from was new to me. I alway check kyak first but now I love u guys. I know my travel site and its kayak"
Pros: "Not a single thing!"
Cons: "I almost missed my flight, because at check in they were only helping Premier passengers. Forced to wait for 45 minutes. All I wanted to do was check a bag! When I finally got to the counter, the customer service agent was extremely rude, slow and frustrated. I had to run from check in to security and only made it to the plane with seconds to go."
Airlines flying from Idaho to Liberia have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Idaho to Liberia
Masks required on board, masks provided on flights from Idaho to Liberia
Social distancing seating
Middle seats unavailable to book on flights from Idaho to Liberia
Testing for antibodies, testing for symptoms for flights from Idaho to Liberia
Waiving of change fees. Search flexible flights from Idaho to Liberia