Daily cleaning, installation of cabin HEPA filters on flights from Idaho to Costa Rica
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Scores according to KAYAK customer reviews
Cons: "Stewardess for Emerites Air was not friendly as all."
Cons: "On board entertainment"
Pros: "Bryan was my steward on flight 1402 from Seattle to Portland and he was so kind and helpful. Will fly again just because of him."
Pros: "Good people. Happy."
Cons: "If the windows had a pull down shade"
Cons: "After 3 hours of delays they cancelled our flight and would give us any food or lodging vouchers"
Pros: "Always enjoy flying Alaska. Especially like that I can get a good coffee or a good beer on every flight."
Cons: "Delayed flights - both GEG to SEA and SEA to LAX"
Pros: "I didn’t realize I was buying saver fares. Being stuck in the middle seat with no option to change really sucked."
Pros: "Prompt and efficient boarding"
Cons: "The plane was stifling/hot. The air blowing from above was warm. While it was cold outside, the plane was miserable. i realize that planes are consistently delayed/held due to runway construction in Seattle...and that's nothing Alaska can change. But boarding early and then forcing us to swelter?"
Pros: "Fast and no delays"
Pros: "Great help at the front desk at the boarding atea"
Cons: "Cramped seating"
Pros: "On time!!!"
Cons: "No food, just snacks."
Pros: "early and smooth"
Cons: "Plastic water bottle! Not eco friendly?"
Cons: "Not even soda pop is complimentary?"
Pros: "No problems with the airline, security was a little tight. When I received a quick flag about a change in the flight from the app, the agent I asked was very helpful and double checked form further information when she couldn't find anything at first."
Cons: "Security was really tight, it reminded me of LAX before their upgrades! :)"
Pros: "Where another airline waited till the last minute to advise me of a delay that completely stopped my travel, you had multiple availability schedules at the last moment. That airline did not even attempt to search other airlines to accommodate my need. In fact your connections were more direct!"
Cons: "The boarding areas were primitive and not sheltered for the weather."
Pros: "Very friendly crew!"
Pros: "I liked being able to carry on my bag that I purchased from the airport just so I wouldn’t have to check a bag. Spent a good sum of money doing so."
Cons: "Checking my bag just so the airport could charge us more money."
Pros: "Free wine!"
Pros: "Just fine"
Pros: "Flight attendants"
Cons: "Complete failure to announce that passports needed to be verified. Telling you as you board is infuriating. This was Alaska’s fault, not TSA’s."
Pros: "On time"
Cons: "I don't like seat in the back of the air plane."
Cons: "There was a dog sitting next to me...or should I say half on his owners seat and half on MY seat! Why??? I don't understand why pets need to be in the cabin. There was also a dog across the isle who cried the whole way off and on. Why is it necessary for pets to ride in the same cabin as their humans?? It was a very stressful trip!!"
Pros: "Helpful staff, very open for customer."
Pros: "The purpose of our trip is to be in a wedding. The suitcase may ,or may not arrive in time. I was told it would be delivered to the Costa Verde Quepos, Manuel Antonio hotel. I will be without any clothes for at least two and a half days. Please help! My cell is 209-549-6276, but I don't know if it will work while I am in Costa Rica The suitcase tag number is 10-65-88"
Pros: "The pilot and the free wine and the window seat."
Cons: "The ticket gate was marked wrong and I was running to get my seat and almost missed the flight."
Pros: "I was rescheduled to a later time in the day. Im weaker in the afternoon hours so it put a problem on my situation ."
Cons: "Very sad situation. I got rescheduled to Seattle and much later in the day. I was very tired when I finally reached my destination."
Cons: "On the return flight it was cancelled and they put us in a flea bag hotel and I have written Alaska and requested a FULL ROUND TRIP TO COSTA RICA and they haven't had the courtesy of responding. I wrote Wayne Newton 2x. b"
Pros: "The bisquit cookies."
Cons: "The staff weren't that friendly! Gone are the helpful employees! My daughter's seat wouldn't go back and they did nothing to accommodate her! LAME! Not overly friendly, need to take notes from JetBlue!"
Pros: "All was great. I liked to option to store my bag for free so I did not have to fight the overhead cabinets."
Pros: "Electrical outlets at seat + Wifi almost made me forget the agonizing pain in my knees"
Cons: "Having the next seat jammed into my knees made the Wifi and outlet not as enjoyable"
Cons: "Flight was scheduled to leave at 7am, ended up switching flights and did not get out until 10am and was late for a conference. Problem wasn't due to a delayed flight coming in but failure to fix something overnight. Alaska has been good in the past but screwed this one up."
Cons: "Walking in rain to the steep ramp into terminal. A very nice gentleman saw I was struggling with my carryon and cane and kindly pulled my bag to the top for me."
Pros: "Everything went smoothly. No trouble whatsoever."
Cons: "Nothing to complain about."
Pros: "Crew was friendly and helpful."
Cons: "Only had choice between water and orange juice and no food."
Pros: "Flights were getting delayed out of Spokane due to all the snow, and Alaska adapted and moved our entire flight onto an earlier flight, making my evening much better than it could have been when the flight was later cancelled due to worsening conditions."
Pros: "like the ability to watch movies keeps your mind busy."
Cons: "plane stunk like pee"
Pros: "Friendly crew"
Cons: "Delay taking off but prefer to err on the side of safety. It wasn't anything the crew had control of"
Pros: "There was a half hour mechanical delay, and then an atc delay of an hour that caused us to miss our connecting flight. We were rebooked for the soonest flight the next morning and told that a hotel would be provided free of charge. Upon arriving in Seattle, that was not the case. The best we were offered was food vouchers, which normally might not have bothered me as much, except that I am pregnant. Sleeping on airport benches at 6 months pregnant is ridiculous!"
Pros: "Boarding process, simple and easy. Great attendants."
Cons: "The movies I rented on gogo were finicky, meaning it skipped a few seconds every once in a while, and when I rewinded it still skipped the same parts. Made the movie more difficult to understand."
Pros: "The staff were good dealing with a wheelchair. We had rough air, so the cabin crew could not offer food or beverage. The flight is very short anyway, so it is no big deal that there was no food or entertainment t"
Cons: "It would be nice if the seats were more comfortable, again though, it's a short flight so it is fine"
Pros: "On time flight and quick luggage drop off and retrieval, courteous and helpful,staff, drink choice good, cookie choice limited."
Cons: "Nothing really."
Pros: "No waiting"
Cons: "Kid screaming"
Pros: "Exceptional assistance with our luggage at the Spokane airport"
Cons: "Flight was delayed half an hour, making the connection tight; turbulence in the air (but that's nobody's fault)"
Pros: "The crew was great and very friendly."
Pros: "Quick boarding process and take off. Flight was slightly late but the staff expedited boarding and take off. Staff is friendly. Service was great. Beverage service was great. Baggage was quickly at baggage claim."
Cons: "Even though its a short flight better food options for First Class would be appreciated."
Pros: "Nice helpful crew, plane was clean, arrived ahead of schedule"
Cons: "Nothing much"
Cons: "Flight into Seattle delayed, flight out of Seattle to Minneapolis delayed flights out of Minneapolis to Bismarck delayed. Ran from gate F to gate c24 arrived at 10:23 p.m. Slight to the park at 10:25 p.m. and they closed the door on me as I was running up there. Ran across the entire terminal to get there and they would not let me on. Last Flight of the night to Bismarck. Missed my uncle's 90th birthday party. Would not give me food voucher. Delta gate agent told me she would lose her job if she did not close the doors 8 minutes prior. However the Minneapolis flight waited for 15 minutes for people to board that plane. How does that compute? Why would they not wait 3 minutes for me rather than pay the money to put me up in a hotel?"
Pros: "Free entertainment"
Cons: "Small plane, feels cramped"
Pros: "Crew very friendly and courteous"
Cons: "Would’ve been nicer to have lunch rather than breakfast"
Pros: "Good crew, kind and hard working staff. It is so nice to have inflight messaging and that was a pleasant surprise that made the flight go quickly."
Cons: "I found the delta app to be less user friendly than the United one. I wish the in flight entertainment were in the Delta app versus downloading yet another app."
Pros: "Flight left on time and landed on time"
Cons: "After my flight was delayed for over 3 hrs - the counter clerk was rude and unhelpful. She felt it was appropriate for her to flick the customer service phone number in front of my teenage daughters. I would say avoid Delta!"
Pros: "Clean Washrooms"
Cons: "N A"
Pros: "The crew was awesome. The entertainment was great with a huge selection of movies. The food was really good."
Cons: "Boarding was delayed while waiting for Delta agents to come and assist people off of the plane."
Cons: "There was huge issues with our original plane and the lady at the desk was horrible with communication to all the passengers waiting for the flight updates. The one time I finally asked her if there was any updates, after almost 1.5 hours of delay and waiting, she took a very rude and snappy tone."
Cons: "No WiFi. Little service."
Cons: "Let was a typical flight. About all you can hope for is that it is on time. That makes it excellent."
Cons: "Great flight. On time and friendly staff."
Pros: "Amazing crew, on time, decent coffee, plenty of drinks"
Cons: "The drinks cart was a little slow..."
Pros: "The snack between two meals"
Cons: "The main dish of meal, Tooth brush"
Cons: "Itinerary was changed from the one that was booked. Flight was preponed by 2hours."
Pros: "Delta is my favorite airline. Smaller planes with two seats two a row."
Cons: "I was told to check my luggage even though there was still overhead bin space."
Pros: "Everything was on time and efficient. I also liked that the captain came on and updated us on arrival, turbulence, weather, etc."
Pros: "JFK to Denver the flight Attendants were once again great. Lots of entertainment choices again. The usual rough air coming into DIA."
Cons: "From JFK to Denver the seats were to close for leg room by an inch or two. The temperature was hot most of the flight."
Cons: "Online check in didn’t work. Called Delta 800# and rep said I needed to wait till I got to airport. Airport rep said I needed to use the KLM flight number, not the Delta number.W"
Cons: "A 7+ hour delay!"
Pros: "Simple, easy"
Cons: "Seat wouldn't redline."
Pros: "Fairbanks airport small and cozy, very easy to hear boarding announcements. There were two seats in our row and behind us that had been assigned to more than one person. The flight attendants were very quick and resourceful in solving the issue to everyone’s satisfaction."
Cons: "I srill dislike the idea of purchasing food and paying baggage fees separately from the tickets. Creates inconvenience as well as at least three separate transactions, increasing your exposure to possible credit card data theft."
Pros: "The flight crew was friendly and personable. Beverage service was consistent and efficient. Entertainment and free WiFi messaging were great perks."
Cons: "The positives don’t even come close to offsetting the misery of Delta’s seats. I honestly don’t remember the last time I was so cramped and uncomfortable. I’m not an abnormally large man - 6 feet 200 lbs - and there was no room for my legs or my shoulders in an “upgraded economy” seat. I fly weekly for work on another major airline, and only took this one in a crunch. But I am quite certain this was my last Delta flight and I’ll be advising others similarly. The service and entertainment aren’t sufficient to mask an awful seat configuration."
Cons: "When checkin documents The lady was having conversations and I had to run from C to E. Then through the line I had to step aside again because my boarding pass was invalid. Many steps to check documents but still at the actual gate the documents had to be checked again."
Cons: "I didn’t like having to pay for bags and headphones."
Pros: "The crew"
Cons: "The delay"
Pros: "A screen with free movies is nice."
Pros: "The flat bread pizza was good. The drink selections were good. The meals were terrible! Besides that, we had a great flight (13 hours)"
Cons: "The food The air was super dry (had nosebleeds twice)"
Pros: "The seats"
Cons: "We purchased tickets together and our seats were not together when we checked in. We had one small roller bag for the two of us and we ended up having to gate check it along with 3 other people and then there was clearly enough room for it once we were boarded."
Pros: "Nice crew, comfortable"
Cons: "Had to check in my carry on because there was "no space" left but after me were some people who could go in with their carry ons"
Pros: "Able to download boarding pass into apple wallet"
Cons: "Flight was almost an hour late departing, bag is a carry on but storage too small to keep bag, then wifi didn't work the entire flight. Had to run to our connection since our layover time was taken up in Boise. If we had missed the flight, we would have been re-routed to another airport over 1 1/2 hrs away since ours closes. Next flight was not much better, oh and wifi did I t work on it also - last 3-4 delta flights I've taken have been late and didn't have working wifi - starting to think their system doesn't work at all - seriously going to take any other carrier but Delta going forward"
Pros: "Crew was excellent everything served was of great quality, all the amenities were solid and flight was comfortable and on time."
Cons: "The only complaint was the extreme use of air conditioning that made it a necessity to use many blankets to keep warm from freezing."
Cons: "Kids yelling"
Pros: "Delta graciously rebooked us on a different flight."
Cons: "Late delayed notification after we reached airport and kept delaying for several hours"
Pros: "The turkey sabdwhich was tasty. Good movies."
Cons: "Telling me the doors were going to close & I couldn't use the restroom prior to boarding. Here I was starving from flight delays. In reality the door stayed open another 15 mins & people boarded with their to go food."
Pros: "Delta flight attendants ultimately removing the passenger."
Cons: "The man that called the mother and her son a "F***** b****"."
Cons: "long wait and delayed flight"
Pros: "The crew were very friendly; service was good Trip was pleasant Plane was clean and comfortable."
Pros: "Online check in was very good. Liked the ability to select free seats ahead of 24hr window. Liked being air side for the whole trip Detroit airport Terminal A was good. Free WiFi 50mb + awesome. Crew were friendly and efficient Will do this trip again."
Cons: "Seat always seem uncomfortable after 3hrs anywhere! And more leg room would always help. Food was OK liked the choice of 3 meals difficult to do quality food for 200+ but keep trying to improve"
Pros: "Speed of birding and departure. Very smooth ride on the 777."
Cons: "Not many food options."
Pros: "GRU to ATL to LEX - all was fine. The plane from GRU to ATL was one of the nicer jets I have ridden in. The ratings above reflect my overall trip of going to Sao Paulo and returning to Lexington, even though the first part had to be re-booked on United."
Cons: "LEX to ATL to GRU did NOT happen because the LEX flights were delayed to the point of missing the ATL connection. While Delta re-booked me on United, my flight arrived 3 hours later than scheduled (so transportation plans had to change), my bag did not successfully move from the Delta flight to the United flight (and was thus delayed in getting to GRU) AND once the bag was received, 4 shirts had been stolen. While a delay/theft claim has been filed with United, this could all have been avoided if the Delta flights had been on time."
Pros: "Excellent service and on-time"
Cons: "Baggage charge"
Pros: "seating at row 2a was roomy enough only because the seat in front was empty do no danger of a recline. The service was excellent, entertainment options excellent and products in bathroom are nice - Malin & goetz. The captain came out and greeted everyone, which I appreciated"
Cons: "The food served for dinner was not great. Pasta with a mushroom sauce. Sauce was really soupy. I'm not really crazy about the snack basket options - not enough savory and no chocolate. The seats on the new 737-900 are not comfortable"
Cons: "Dirty windows. Could not see out window. I have a photo if requested. I am 6'4" the plane was small cramped and uncomfortable."
Cons: "Not a lot of leg room"
Pros: "Flight, plane, and crew were great."
Cons: "MEX customs was a nightmare."
Pros: "Everything it was so fast and excellent"
Cons: "The food in the airplane"
Pros: "The crew was great"
Cons: "The disappointing issues were with the airport process."
Pros: "Nothing in particular"
Cons: "A more organized boarding process"
Pros: "Crew was friendly and professional."
Cons: "Not having to pay for first luggage."
Pros: "Crew was good, food was good."
Cons: "The entertainment, I saw the Wifi stuff when I bought the ticket, but there was no internet connection there. Besides, no movies, no screen... boring."
Cons: "Be in time, over 1 hr delayed."
Cons: "Over booked"
Pros: "The crew was lovely and the flight felt short since the entertainment sytem was available and operational."
Cons: "Much better than some other airlines no names mentioned."
Pros: "Luggage was found that was good"
Cons: "Horrible day nobody here to guide you or help you and then charge you an arm and a leg."
Pros: "Boarding lines were long, but allowing boarding from both front and rear of plane speeds things up. Small breakfast snack served on flight was nice and appreciated. Pleasant crew members and a nice quiet flight!"
Cons: "Tight seats are tough, but I guess passenger comfort is a thing of the past."
Pros: "Flight on time, all personal was very helpful and kind"
Cons: "No choices for breakfast and the one served on first class not so great."
Pros: "excellent atention"
Pros: "The cabin was kept quiet, dark and orderly for the night flight."
Cons: "Same as above. The seat in economy is truly an endurance test. No way to go to sleep."
Pros: "Ease in ticketing."
Cons: "The hardest part was the long layover. I didn’t dress warmly enough, so I had to keep moving!"
Cons: "The plane is in terrible shape"
Pros: "Servicio. Puntualidad."
Cons: "Todo bien"
Pros: "Flight on time and as comfortable as one can get in economy."
Pros: "Food, entertainment, leg room much better than any US airline. Crew is smart and efficient."
Cons: "Rough Landing"
Pros: "Vuelo acorde con el horario establecido"
Cons: "Regular atención del personal en el aeropuerto"
Cons: "Crew standing in the back talking to each other with their backs on us"
Pros: "Not much"
Cons: "Korean translation sucked. Also food was bad."
Pros: "Close for connecting and had lots of staff to get you there on time."
Cons: "Food mediocre"
Pros: "Aeromexico keeps impressing me! The professionalism is great. The timing and ease of boarding was perfect. And the leg room and on-board accommodations make it a comfortable journey. Definitely now among my list of favorite airlines!"
Pros: "The in flight meal was just what we needed and they got us to San Jose safe and sound. No complaints!"
Pros: "Ontime and pleasant"
Pros: "It was a direct flight."
Cons: "The delay when departing, and the attention of the flight attendants. Also very limited kind of beverages."
Pros: "La comodidad la amabilidad de las personas."
Cons: "La comida"
Cons: "At the time to pick up bags it was very confusing, people saying it was on a different band, information was not clear and my bag was already in the floor, for a long time. Very confusing how people on the ground have different information to what the screens are saying"
Pros: "I like that there are USB charging ports under the tv for every seat."
Pros: "Smooth flight"
Cons: "People make you feel dumb when you have a question or they need to repeat something they mentioned before. Is very hard to understand sometimes trough the speaker."
Pros: "Nothing. We’re not there yet"
Cons: "Everything. AM customer service is beyond horrible and unhelpful."
Pros: "ON time, friendly, comfortable and there was food."
Cons: "the delta/aeromexico lack of coordination for my seats."
Pros: "5 stars to the supervisor Octavio"
Cons: "The rest of the Team do not know what customer service is"
Pros: "Excellent service"
Cons: "1am flight would have been nice to sleep. But being in the very last row aisle seat right next to the galley and bathroom was impossible. Very noisy wish people often bumping into me. Seat was terribly uncomfortable and the arm rest was broken making it even worse"
Pros: "The snack - such as it is - is certainly a step above what I get when I fly the same route on United. Also the entertainment system is much better, and free! Cabin staff are friendly and efficient. The seating is about the same as on every other airline. I was in steerage for the Mexico City - San Jose leg. A lady was seated in my window seat when I boarded, and seemed surprised when I insisted on reclaiming my seat (She had the middle seat). In contrast to Mexico City, the San Jose airport is a model of efficiency. Immigration is rapid, luggage comes out on the carousel in good time, and best of all there is a duty free shop right in the luggage claim area, so it is unnecessary to buy liquor ahead of time."
Cons: "Mexico City is a terrible airport to have to pass through. Everyone has to go through Immigration (similar to US airports in that regard) even if just in transit. However, they have few officers there, and almost half of the available booths weren't even manned. The result was chaos, with the immigration hall filled with grouchy travellers, and other travellers stuck in aircraft waiting to disembark. Expect to be stuck in Immigration for a minimum of an hour after landing; maybe plan on 1 1/2 hours just to get through Immigration and Customs. And if you are making a connection, whatever you do don't go through the sliding doors on the other side of Customs - I made that mistake once! I speak Spanish, so the following comments are not coloured by language difficulties ... Security staff are unfriendly. While there is supposed to be free wifi in the departure lounge, I couldn't figure out how to use it. A gate agent told me there wasn't any free wifi, all the time standing beside a sign that said there was. I was also singled out for a spot check of my hand luggage right in the jetway. The unfriendly lady doing that search so disarranged my stuff that I couldn't find my Kindle when I got on the plane, so was without my planned reading material."
Cons: "Aeromexico in a new cost reduction strategy decided to lower the temperature in their air conditioners making it a VERY uncomfortable flight. Also the lady at the gate didn't let me board the plane with a frappuccino arguing that's what the no liquids policy is about. A blatant display of ignorance and lack of training."
Pros: "Service was delightful..... flight attendants were very attentive and kind."
Pros: "Everything. Everybody very helpful"
Pros: "Un pequeño retraso a la salía de México, sin mayores inconvenientes"
Cons: "Everything about the flight is good"
Pros: "I was impressed and very happy the flight was early. I had low expectations with Aeromexico because in the past every flight I took with you was delayed or late."
Pros: "The manager was really nice, and the customer service desk people were every nice too. I was compensated for being kicked off the flight, and they helped me re-book a direct flight to get home. The resolution was fine."
Cons: "Was kicked off my flight for some reason. It was not explained to me very well, but I gathered it was from another plane earlier in the day that was cancelled. I don't know how I was selected to be kicked off. The poor communication was very annoying. I stood at the counter for 45 minutes after the airline personnel took my STB ticket, and didn't tell me what was going on. Would have been a LOT more pleasant of they just told me the flight was full, and my name would be called if I was on the flight. Then I could at least sit down, instead of standing there for 45 minutes."
Cons: "Flight was delayed 2 hours due to entire crew not being there. Unacceptable in 2017."
Pros: "Great selection of movies to watch"
Cons: "The crew seemed to be in a bad mood that night. One of the flight attendants hit my elbow as he was speeding through the aisle, causing me to knock over my drink. He didn't apologize or try to help. The other one"
Pros: "the inflight movie."
Cons: "The flight was suppose to take off from Mexico City at 945 PM however nobody gave an explanation nobody knew the time or even the GATE I got to the airport at 6 PM, the flight took off at 1210 AM not only that I get on the plane and the AEROMEXICO crew had a really messed up attitude like they didnt care, I wanted to buy a gift for my wife from the magazine they had and the lady with a attitude simply said we dont have it, and I could keep going but It was a really bad experience for me."
Pros: "the crew was great!"
Cons: "The boarding was a little delayed movies or series might be interesting to have as an option to watch"
Cons: "I almost lost my coincidence with my other flight"
Cons: "Had flight delay affecting my connecting flight."
Cons: "Lots of delays and sometimes confusing communications from the airlines about departure times."
Pros: "Crew was awesome...love AA crew! Always and this time superb!"
Cons: "Leg room gets worse and worse...boarding sucked since they took our bags and we felt like it was only us that were singled out!!!"
Pros: "On time, main cabin extra was great, crew was nice, entertainment was great."
Cons: "No criticism"
Pros: "Boarding crew in Spokane was friendly and very efficient."
Cons: "There were no snacks - they told us they “ran out” on the previous flight and hadn’t refilled yet."
Pros: "crew kept hitting my arm with cart and butt. imnot obese at all...…..they never apologized. too small...…………...squeezed in"
Pros: "Crew was nice, entertainment was good"
Cons: "Food was mediocre"
Cons: "The aadvantage app kept crashing so we couldnt watch movies during our overall 8+ hrs travel, on both legs"
Pros: "Once boarding, we didn’t wait long for take off."
Cons: "Being on time."
Cons: "The seats are very uncomfortable"
Pros: "The cookies"
Cons: "The flight attendants seemed inexperienced and not professional."
Cons: "My luggage was delayed. I received it the day after"
Pros: "The agent at checkin was so kind, nice, professional and superb...I will always fly American Airlines....you have the best checkin agents, best gate agents (super funny yet professional) and also the flight crew was absolutely amazing!"
Cons: "baggage claim in Costa Rica is terrible service...but that is the airports fault since this happens with other airlines.....something has to0 change!!!!"
Pros: "4 flights and all of them in middle uncomfortable seats. I requested aisle seats many times and counter agents were unhelpful and rude."
Cons: "Better seat options and more comfortable seats"
Cons: "3 of the crew Members were extremely rude... snarky remarks when asking very simple questions... We are supposed to have a good experience as a costumer. Not my fault the crew might be tired or having a bad day."
Pros: "- entertainment - smooth boarding"
Cons: "- very small airplane for a 6 hour flight - no comfort seats"
Pros: "The crew was very nice and friendly"
Cons: "There was a technical difficulty with the plane, which made a short delay in our flight."
Cons: "Everything else"
Pros: "0ntime quick boarding"
Cons: "cost to check baggage"
Pros: "Price, entertainment, direct flight"
Cons: "Plane left because pilot was late, little to no legroom for a 6"2 person. Boarding procedure is a joke. Instead of their group system the plane should be boarded from the back. By the time group 8 comes on board there is no room in the overhead bins."
Pros: "Because the flight was delayed the captain and crew did everything in their power to get us to Charlotte without any more delay than there already was."
Cons: "Only issue we had is that the flight was delayed, other than it was an okay flight."
Pros: "On time departure, this flight tends to get delayed, not this time. Good service and pleasant flight."
Cons: "I prefer personal entertainment systems."
Pros: "Boarded on time, left on time, smooth flight, early arrival. What’s not to like? NB: Food on this short trip wasn’t available, thus wasn’t a thing, thus my low rating. Great bottled water, tho. ;)"
Cons: "All good!"
Pros: "everything but the cabin temperature. it was very hot and uncomfortable."
Cons: "Too warm in the cabin."
Pros: "Can’t say anything good"
Cons: "When boarding crew was rude because carry on did not fit the overhead compartment. No options to choose from for entertainment. Flight was delayed almost an hour while sitting in plane. Food options almost nonexistent"
Pros: "The crew was great"
Cons: "The seats were not comfortable and boarding was a pain. Not sure why you wouldn’t want to board from the back to front. Weather grounded us at our loading airport so we were stuck with the option of staying the flight or going in the lobby."
Pros: "Leg room. Crew. Nice airplane. Even captain greeting passengers."
Cons: "Delay in boarding was over an hour"
Pros: "Nice people"
Cons: "Only served half people beverages. No entertainment"
Pros: "On this flight back to Arizona they arrayed mutt husband and I together, unlike on our way to Spokane. That was much better. We had more leg room this time."
Cons: "The seats are hard, fine for young people, but difficult for older people with arthritis and Auto immune diseases, such as fibromyalgia."
Pros: "Courteous professional staff!"
Cons: "I couldn't imagine a smaller space for traveling - rediculously small!"
Pros: "The crew was very friendly and accommodating. The food as usual just snack type food for purchase as expected. The entertainment system malfunctioned and we could not watch the movie they offered. However one flight attendant was very nice and gave my kids special cookies. Nice touch!"
Cons: "there was screens but no movies or anything"
Pros: "Very hard landing."
Cons: "Your pretzels are terrible"
Pros: "Crew was great. All flights and connections on time and easy."
Cons: "Food - better to stick with basics in coach. Entertainment - too conservative boring."
Pros: "Mostly everyrhing"
Cons: "Food was so so"
Cons: "I received an electronic boarding pass but still was required to go thru a security check to get a paper boarding pass, and then had to go stand in the original line again. Aircraft was dated. Audio for th in flight was bad. Poor experience overall."
Cons: "No movies or other entertainment that I could find"
Pros: "Food and entertainment were great"
Pros: "it was fine. flight left on time and the crew was nice."
Cons: "that you have to pay $100+ for economy plus to get the legroom you used to get for a regular ticket."
Pros: "Service and amenities"
Pros: "Not much"
Cons: "It was on American Airlines 220, not a BA carrier. No power outlets. No Wi-Fi. No individual entertainment. Cramped seating in spite of paying a premium for improved seating. Lousy food. Flying to Hong Kong on AA was much better. Never again on AA to Europe."
Cons: "The employees treated me poorly"
Pros: "the clerk at the boarding desk was kind"
Pros: "I have nothing good to say about the flight to LA or the flight back to Chicago from LA."
Cons: "3 of the 4 flights were late, and the 4th was canceled. The canceled flight was due to weather, but AA's response was to connect those of us stranded with a 3rd party vendor - Travelliance - with the promise of a SUBSTANTIAL discount for a hotel (SINCE THE NEXT FLIGHT I WAS GIVEN WAS 17 HOURS LATER!) - and there was, effectively, NO DISCOUNT. I have spent thousands and thousands of dollars with you over the years, but this was a bucker of water in the face. I'm sure I'll fly with you again, but any sort of good will I held for AA is gone."
Pros: "The boarding process was good."
Cons: "Don't think the flight attendant should hang the trash bags in front of the passengers faces in the aisles to collect trash."
Pros: "Nice crew"
Cons: "Old aircraft with issues"
Pros: "crew is rude!"
Pros: "Love the texting notices."
Cons: "It was all good!"
Pros: "Safe trip. Kept informed of short delay. Thank you."
Pros: "Inflight movies"
Pros: "The food and the crew"
Cons: "Entertainment system, it is outdated"
Pros: "The range of 'free' food and beverages (including beer, wine, and liquor was phenomenal, and the functionality of the 777 touch-screen was outstanding. Seating was also more comfortable than comparable flights on AA."
Pros: "Amabilidad de la tripulacion"
Cons: "Podrían dar comida, el viaje no es tan corto. Aire acondicionado demasiado frío, muchos pasajeros solicitaron regular l temperatura, no habían suficientes mantas"
Pros: "The crew were friendly & efficient, the flights were on time, & the gate staff kept us well informed of any changes."
Pros: "Clean, comfortable and on time."
Cons: "More leg room"
Cons: "No screens in the seats. Food options are the usual limited fair"
Pros: "Safe flight. Also, I was offered a different flight from Boise, ID, in order to make my connection in San Francisco. Thank you!"
Cons: "Nothing, overall great experience"
Cons: "Slow boarding, no food no drinks, no tv."
Pros: "It didn’t happen."
Cons: "Because of the late plane and possible missed connection, I was re-booked for the next day without any compensation."
Pros: "Very pleasant attentive crew and ground staff. An aborted takeoff on tarmac meant a return to the departure gate and the plane taken to maintenance. The ground staff were superb in dealing with a full plane load of passengers many of whom had onward connections. This meant we had to stay overnight and fly first thing the next morning. Full marks to United for dealing with a potentially dangerous situation and then assisting everyone back in the terminal."
Pros: "It’s my longest trip ever due to United"
Cons: "Poor communication between the airline and I, I don’t like the service"
Pros: "Not much."
Cons: "Little to no updates and wrong information when finally given. I was bumped out of my premium seat. I had to ask for refunds for the upgrade and priority seating they were not offered. And I had to ask for a meal voucher since none was offered. Alaska always has offered fist no asking needed."
Pros: "Más espacio, al menos una película que ver, y algún bocadillo por ser un vuelo de tantas horas"
Pros: "The pilot"
Cons: "Everything else"
Pros: "The plane took two hours to leave the ground due to weather. This was unfortunate and made the passengers uncomfortable but it was not the fault of the airline."
Cons: "The airline gave all the passengers access to the movies and television channels."
Cons: "Flight was delayed. Super small aircraft so suitcases didn't fit. Didn't have food options, just pretzels."
Pros: "Flight attendants were very nice"
Cons: "The overhead a.c. spout didn't work. Plane was very hot."
Cons: "Snack offering was caramely sugar cookie"
Cons: "Fligh delay."
Pros: "More fights to choose"
Cons: "Could not choose the seat at the time booking"
Pros: "That we got to Little Rock early"
Cons: "I had ordered ginger rail and the lady brought me a Diet Coke I told her I don't like Diet Coke because I don't drink Coke and she said I thought that's what you want it now you have to hold onto it until they come back and pick up the trash and she never brought me the ginger rail to drink she walked away and I never drank nothing on the flight back to Little Rock that lady was so rude"
Pros: "I was allowed to get off the aircraft to collect a bag I left behind"
Pros: "Attendants were amazing"
Cons: "We spent the whole delay on the plane and wasn't notified of a problem until after an hour. A lot of my time was wasted. That's not okay. Keep your customers informed."
Pros: "Great staff and everything on time"
Cons: "That a bunch of travelers including myself missed our connecting flight in Chicago after united chamged our arrival gate but didn't have any crew to man the jet way. We sat for 20 mins right in front of our gate. From 1 pm to 10 on my flight to Asheville from Chicago was delayed many many times waiting for our airplane to arrive. Upsetting that we missed our connection due to United's poor planning, they didn't hold our connecting flight for us but we had to wait all night for other flights."
Pros: "Since we were the last ones to arrive at the gate because of our delayed flight they had to check our carry-on baggage with the luggage we didn't have locks and nomally what we carry in that bag are fragile or valuable things. They should at least have plastic gauzes or fragile stickers to put on the bags. I don't know the reason but the flight attendants left about the last 6 rows of passengers without pretzels or drinks. There was no device to view movies. Leg space too tight."
Pros: "It was so smooth.No long lines ,no delays,a straight thru flight.And on Christmas Eve morning."
Pros: "Nice and comfy seats, good service on plane, fast boarding"
Cons: "No good food and the entertainment was not the beat"
Pros: "Very smooth and easy. Thank you"
Cons: "Same. No ffood ..poor Service and allso charging. To much for extra weight. $200 for 3 extra pounds. Ridiculous. Also charged for one check in bag..Todo much"
Cons: "Viajar en United es desastroso. Los asientos son demasiado pequeños, yo mido1.57 metros y no me podía ni mover."
Pros: "Fast and smooth"
Pros: "The crew were nice though exasperated with cramped new planes and crowded restrooms. Flight was on time"
Cons: "After three years of flying all around US, realized United is the worst of the three major legacy carriers. I'm star alliance gold and it's still a painful experience. Crew admitted in latest redesign of planes they've managed to squeeze another six seats in coach. My seat wouldn't go back but even if it did, would feel too guilty for person behind to do it - so little legroom on newer planes. They've also cut down on restrooms so for most of the flight there was a line of 5-6 people waiting in the aisle. American Airlines seems to have older planes but at least decent legroom (and I'm not tall - anybody over 5'10 would have to sit at an angle on new United planes!). Been very impressed by Delta's service lately. United feels more like Spirit"
Cons: "Air quality"
Pros: "The flights were on time and very professional ."
Cons: "Very late departing Boise. No crew to fly plane. Our plane sat at the gate with no crew to fly it."
Pros: "The seat next to me was empty"
Cons: "United put my bags on the next flight to San Jose, so I had to wait an extra 2.5 hours in the airport for the next plane to land in San Jose, Costa Rica while my ride waited for me."
Cons: "The seats were so small, with no space between rows that you couldn't even recline. The tv on the seat in front was so close you couldn't watch it. Miserable flight, and I'm only 5'5"."
Cons: "I think that after first class they should load the plane from the last seat forward for ease of getting to the back seats"
Cons: "Charged 50.00 for check bags,when that was included in the online purchase,not happy and probably will not use either again!"
Cons: "I felt like tuna in a can."
Cons: "Worst ever Can you credit my credit card for a full refund"
Airlines flying from Idaho to Costa Rica have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Idaho to Costa Rica
Masks required on board, masks provided on flights from Idaho to Costa Rica
Social distancing seating
Middle seats unavailable to book on flights from Idaho to Costa Rica
Testing for antibodies, testing for symptoms for flights from Idaho to Costa Rica
Waiving of change fees. Search flexible flights from Idaho to Costa Rica