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Nothing... Entire experience horrible for my 17 year old.

Everything. Will never use American Airlines again

First class

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

Given comp. seat upgrade, snack prices were not bad. Staff was courteous.

I purchased 2 tickets and my sister and I were assigned seats that were not together, the upgraded seats did not recline, although the ones behind us were available, and the flight was not full. The fee for the TV service is ridiculously priced.

Nothing. One flight attendant gave me a gingere when I was sick from landing and that was helpful.

Compeltly ridiculous that you had to pay for every single thing. I think the only complimentary thing was cranberry juice and water. Paying for entertainment and wifi with seperate fees felt really cheap and tacky along with the plane itself. It was run down and looked and felt even more that way when you're competing with flights from companies like JetBlue where they work to make you feel comfortable and provide free entertainment. We also were an hour delayed and sat on the runway for an hour before we left due to too much traffic over Cuba. It felt as a customer that it was poor planning on the companies part and that that could have been avoided earlier. Companies that put effort into a comfortable flying experience and care about customer satisfaction will be getting my money in the future. United would be my last choice when make travel plans in the future.

La tripulación y el Abordaje , personal amable y servicial en todo momento

Los asientos son muy duros e incómodos para vuelos Largos

Everything was great. I like Alaska a lot!!

Crew was not friendly

best routes to destinations in South America easy connections.

I liked the smell of a newer plane. It felt clean. The crew was excellent. And, they had a gluten free snack option. It was an uneventful flight, just like I like it.

I didn't like that there weren't any movie screens on a 5 + hour flight. They offered a hand held screen for $12, but I opted out.

No complimentary food or snacks

Airport

Nothing worth mentioning.

Their food makes you feel punished for flying economy

The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group.

Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together."

boarding and gate agent were superb

temperature in the cabin was hot enough to roast a turkey

The price for the flights was great.

The airplane was cramped, legroom nonexistent (and I'm small and skinny). The plane was delayed and hot. The ride was bumpy. The crew was slow. I thought United was a premier carrier. I've had better experiences with Frontier and Spirit recently.

I paid for the internet access and it says all flight, but that's not true, it doesn't cover the whole flight.

Friendly crew

Having to pay extra $$ for seating and not enough together

Arrived twenty minutes late. AA refused to accept responsibility for this and compensate me, even though my transportation had departed without me as a result of their tardiness.

I arrived at my destination

AA changed my flight plans which resulted in a 4.5 hour layover in Philly. The gates were filthy, there is not much selection for in-flight food and nothing for entertainment. I couldn't even find an outlet that worked at the gate.

The crew was excellent, timing was superb,

They were out of almost everything to eat as well as alcoholic beverages.

Staff was friendly and boarding and unboarding was swift.

The seats weren't that comfortable and not much leg room.

Seats, video and overall comfort are all very nice on the new 900's.

Nothing.

crew was great

staff from de-icing company failed to show, despite >24h of notice of snow; missed our connection baggage handlers destroyed suitcase