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Nothing

The cabin crew was not friendly and they need to change careers. I'm surprised United doesn't charge extra for use of the bathroom, everything else is extra.

I was going to Costa Rica That it was only 3 hours

Stuck in the last row in the plane next to the lavatories even though I had chosen a different seat online weeks before No seat reclining Flight attendant rude A passenger vomited everywhere (AND I MEAN EVERYWHERE) inside one of the lavatories and outside in the Isle next to and behind my row because he was drunk. Was not properly cleaned up and I could smell the stench of vomit for the entire flight.

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

Nothing... Entire experience horrible for my 17 year old.

Everything. Will never use American Airlines again

First class

Crew was not friendly

best routes to destinations in South America easy connections.

La tripulación y el Abordaje , personal amable y servicial en todo momento

Los asientos son muy duros e incómodos para vuelos Largos

Everything was great. I like Alaska a lot!!

Service. Flight attendant negative attitude and disrespect for customers.

Good experience with United. I don't usually fly with this airline wi I was kinda hesitant, but it was ok.

I don't like that there is no free in flight entertainment.

Airport

Nothing worth mentioning.

Their food makes you feel punished for flying economy

The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group.

Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together."

boarding and gate agent were superb

temperature in the cabin was hot enough to roast a turkey

Friendly crew

Having to pay extra $$ for seating and not enough together

Arrived twenty minutes late. AA refused to accept responsibility for this and compensate me, even though my transportation had departed without me as a result of their tardiness.

Seats, video and overall comfort are all very nice on the new 900's.

Nothing.

crew was great

staff from de-icing company failed to show, despite >24h of notice of snow; missed our connection baggage handlers destroyed suitcase

I arrived at my destination

AA changed my flight plans which resulted in a 4.5 hour layover in Philly. The gates were filthy, there is not much selection for in-flight food and nothing for entertainment. I couldn't even find an outlet that worked at the gate.

The crew was excellent, timing was superb,

They were out of almost everything to eat as well as alcoholic beverages.

Staff was friendly and boarding and unboarding was swift.

The seats weren't that comfortable and not much leg room.

The crew makes you feel special regardless traveling in an economic or business class. The food was excellent in the business class.

Smooth friendly service

Food