Daily cleaning, installation of cabin HEPA filters on flights from Idaho to New Orleans
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Scores according to KAYAK customer reviews
Pros: "Crew were attentive and courteous."
Cons: "Arriving in New Orleans was chaotic. The airport was fresh off renovations. FAIL! Reader boards for baggage claim were inoperative, so no one understood where their bags might come out. After an hour, we found ours and made our way towards what used to be rental car check in. Found there was now a shuttle bus system to get to rental counters, but waited in line outside with our three bags for 30+ minutes just to get on the shuttle. After a 15-minute ride, we finally arrived at the old rental check in/garage area. Bottom line, it took over two hours from arrival to finally being able to leave the airport."
Pros: "Very nice, very friendly crew."
Cons: "My luggage got lost."
Pros: "Bryan was my steward on flight 1402 from Seattle to Portland and he was so kind and helpful. Will fly again just because of him."
Pros: "Good people. Happy."
Cons: "After 3 hours of delays they cancelled our flight and would give us any food or lodging vouchers"
Pros: "Always enjoy flying Alaska. Especially like that I can get a good coffee or a good beer on every flight."
Pros: "Crew is so friendly and helpful."
Pros: "The crew were fine. But the flight was 2 hours late"
Cons: "Departure time; comfort in waiting area at Sea Tac"
Pros: "Crew was amazing."
Cons: "Internet issues through most of the flight."
Pros: "Prompt and efficient boarding"
Cons: "The plane was stifling/hot. The air blowing from above was warm. While it was cold outside, the plane was miserable. i realize that planes are consistently delayed/held due to runway construction in Seattle...and that's nothing Alaska can change. But boarding early and then forcing us to swelter?"
Pros: "Fast and no delays"
Cons: "Delayed and rebooked on flight 8 hours later???"
Pros: "On time!!!"
Pros: "early and smooth"
Cons: "Boarding via bus to plane. Delays due to mechanical issues at both departure and arrival. Staying on the plane while maintenance is performed. No complimentary snacks or drinks after losing value on ticket price."
Cons: "Plastic water bottle! Not eco friendly?"
Cons: "Not even soda pop is complimentary?"
Pros: "We really liked our trip with Alaska Airlines, they offered free WiFi on board and free entertainment, flight attendants were super nice"
Cons: "Food is not so great as in most of airlines but at least they had vegan box"
Pros: "Flew into New Orleans even though tropical storm was approaching nearby"
Cons: "Gate change without notification to me by email"
Pros: "New plane from merger with virgin America. Best domestic first class I’ve been in. SFO to MSY nonstop. No delays. Early. Even the food was good."
Cons: "Nothing to mention."
Pros: "Interactive screen! Able to text passengers on flight and order food and drinks from your seat."
Pros: "No problems with the airline, security was a little tight. When I received a quick flag about a change in the flight from the app, the agent I asked was very helpful and double checked form further information when she couldn't find anything at first."
Cons: "Security was really tight, it reminded me of LAX before their upgrades! :)"
Pros: "Where another airline waited till the last minute to advise me of a delay that completely stopped my travel, you had multiple availability schedules at the last moment. That airline did not even attempt to search other airlines to accommodate my need. In fact your connections were more direct!"
Cons: "The boarding areas were primitive and not sheltered for the weather."
Pros: "Very friendly crew!"
Pros: "Free wine!"
Pros: "The attendants are great."
Pros: "Just fine"
Pros: "On time"
Cons: "I don't like seat in the back of the air plane."
Pros: "speed, efficient staff"
Cons: "the 400 bombadier was very cramped rough landings"
Pros: "TWO beverage trips -- how could I not be happy?"
Pros: "The flight was fast and easy. No complaints."
Pros: "Crew was nice"
Cons: "6 hour delay with no compensation"
Pros: "All was great. I liked to option to store my bag for free so I did not have to fight the overhead cabinets."
Pros: "Great flight attendants!"
Cons: "In coach and very little space. Just like all the other airlines."
Cons: "Flight was scheduled to leave at 7am, ended up switching flights and did not get out until 10am and was late for a conference. Problem wasn't due to a delayed flight coming in but failure to fix something overnight. Alaska has been good in the past but screwed this one up."
Pros: "plane was on time and clean. Good service."
Cons: "I wish it were easier to find the terminal and gate number through either the Alaska website or through my smartphone apps (like Apple Wallet or email updates)."
Pros: "The flight itself was great."
Cons: "Checking in was a nightmare. First time of Alaska. Can't check baby items for free like on other airlines. KTN was not entered on tickets so didn't have the pre-check I paid for. Agent asked for ID then after those were put away asked for passports so had to dig back through bag. Had to lift suitcase on scale 2 times to get to 50 pounds, then 3rd time agent finally said we could just put the items we removed on the scale instead. Attitude from agent at check-in and at the gate were miserable and snotty! Will NOT fly again!"
Cons: "Walking in rain to the steep ramp into terminal. A very nice gentleman saw I was struggling with my carryon and cane and kindly pulled my bag to the top for me."
Pros: "Everything went smoothly. No trouble whatsoever."
Cons: "Nothing to complain about."
Pros: "Crew was friendly and helpful."
Cons: "Only had choice between water and orange juice and no food."
Pros: "like the ability to watch movies keeps your mind busy."
Cons: "plane stunk like pee"
Pros: "Friendly crew"
Cons: "Delay taking off but prefer to err on the side of safety. It wasn't anything the crew had control of"
Pros: "There was a half hour mechanical delay, and then an atc delay of an hour that caused us to miss our connecting flight. We were rebooked for the soonest flight the next morning and told that a hotel would be provided free of charge. Upon arriving in Seattle, that was not the case. The best we were offered was food vouchers, which normally might not have bothered me as much, except that I am pregnant. Sleeping on airport benches at 6 months pregnant is ridiculous!"
Pros: "my original flight got canceled due to weather. I had heard horror stories about having to reschedule flights, but that was no my experience! In a short 5 minute phone call I was on the next safe flight out only 2 hours behind my regular schedule and they were really nice during the whole conversation!"
Pros: "Nothing stood out as better than average."
Cons: "The whole day was a disaster and it felt like the entire Alaska airlines was in a shambles. The first flight was delayed because they couldn't find a crew to get there in time. Once crew did show up, there was no sense of urgency and ground ops even seemed lethargic. Missed my connecting flight. Rebooked on a later flight which was then subsequently delayed another hour. The whole trip took twice as long as it should have."
Pros: "The seats were comfortable and roomy. The flight attendants were very kind. I will recommend Alaskan to my friends"
Pros: "Polite, friendly staff."
Cons: "Very turbulant. But that is to be expected."
Pros: "Flight crew was so good. Everyone was friendly and helpful and in a good mood"
Cons: "Slat Lake is not good for mobility challenged people."
Pros: "Crew was great"
Cons: "We had to go back to the gate to correct an interior light problem."
Pros: "Seats too small"
Cons: "Crappie entertainment. Never figured out how to login on phone,"
Pros: "Seat was okay, and the crew were good. Boarding was quick probably because not many passengers on flight."
Cons: "Nothing really. Flight was quick."
Pros: "On time"
Cons: "Flight attendants not friendly"
Pros: "Predictably late."
Cons: "Be on time."
Pros: "Nothing to like when 1. you are arriving at your destination after 24 hours plus delays. 2. you paid Comfort+ class (not cheap) and are constantly pushed back in the Main Cabin."
Cons: "Actual flights flying on time. What a mess!"
Pros: "Comfortable seats"
Cons: "In flight movies would be nice . Tight seats for 6.3 huy"
Pros: "The crew was amazing"
Cons: "Don’t change my chosen seat that I paid for as I am entering the plane without my knowledge and acceptance"
Pros: "Food and drinks were great"
Cons: "Would have liked being able to select a window seat."
Pros: "Great service"
Cons: "Stuck at landing. For over 20+ minutes"
Cons: "CheezIts were too salty. We had to sit on NO tarmac for over 10 minutes because a plane was stuck at our gate...several other gates empty - what's up?"
Pros: "The crew was attentive."
Cons: "Games on the tv were okay. Tetris would be a nice addition."
Pros: "Flight was early into New Orleans"
Cons: "Flight had a lot of turbulence"
Pros: "Free WiFi"
Cons: "Dirty bathroom on the plane."
Pros: "Great crew"
Cons: "Wi-Fi not working or hard to get to work. Flight was delayed by an hour and service was very rushed."
Cons: "No food or drinks"
Pros: "Excellent attendants. Smooth boarding and on time flight."
Pros: "The crew! You have great people working for you on these routes."
Cons: "This was an easy flight. Nothing bad."
Pros: "Being able to watch videos."
Cons: "Flew with 5 family members. None of us were seated together. And we have 3 young teen girls. Flight overbooked."
Pros: "Good service and on time."
Pros: "Nice plane. Efficient crew"
Cons: "Not their fault but they were delayed 4 hours. At least they texted updates fairly frequently but I can’t give a 5-Star review because of the huge delay"
Pros: "My seat was randomly the exit row, so more leg room and pilots made great time"
Cons: "Left 20 minutes late because of travel agents"
Pros: "Great staff, plenty of room, efficient snack and drink delivery, effluent boarding"
Pros: "Easy transition through customs."
Pros: "Entertainment on first flight"
Cons: "Food, no smoking at Minneapolis airport"
Pros: "Crew was kind and helpful. Snacks were great!"
Pros: "The service was impeccable as always"
Pros: "The outbound crew was terrific. The flight itself was fine. We even arrived early."
Cons: "Upon deplaning in Cancun, ALL passengers are put on a bus and driven far away from the terminals to an arrivals area. Those of us with connecting flights are royally f*cked at that point, especially if your connection is short, as mine was. The so-called shuttle to the departure terminals, which are entire kilometers away, was to arrive in like half an hour. HALF AN HOUR. Who has this time to spare?? The alternative to the shuttle is paying a taxi that charges a hefty fare--and God help you if you don't have cash. The departures terminal was swamped and only thru begging assistance and line cuts did I make my connection...and then only by the skin of my teeth. It was a complete nightmare."
Pros: "nice people"
Cons: "need more food and drinks"
Pros: "That i survived"
Cons: "Cramped no entertainment cofée was nasty"
Pros: "Really helpful staff, clean plane, attentive and easy boardiing"
Cons: "The check in was a bit confusing at the airport."
Cons: "Paid first class. Got served after people in coach."
Pros: "Delta is the best airline by far."
Cons: "My bag did not make the connection even though there was almost 4 hours layover... :("
Pros: "New aircraft A320"
Cons: "Flight was delayed nearly 2 hours without any compensation to the passengers. I frequently fly jet blue and whenever they are that delayed not weather related the staff frequently gives the passengers a complimentary cocktail. Also your boarding process makes little sepnse to me why board from the front of the plane more sensible to board back to front"
Cons: "Was not a wheelchair waiting for Wallace."
Pros: "The gate person was very accommodating"
Cons: "It was over 2hrs late due to mechanical problems. Seems to be the norm."
Pros: "It wasn’t bad or good."
Pros: "On Time"
Cons: "Long delay due to maintenance of oxygen masks issue. Why hadn't this been taken care of with preventive maintenance?"
Pros: "Delta made sure my husband and I had seats together and my husband was thrilled to have a window seat. We took off and arrived earlier than scheduled so we didn't have to run to catch our connecting flight."
Cons: "Everything was perfect. Nothing negative to report."
Cons: "Seating was tight"
Pros: "The crew was great, boarding and exit went smoothly."
Cons: "Seats are tight, not very roomy, I'm 6' tall and my knees were in the seat in front of me. The delta studio entertainment app didn't work, couldn't use the internet at all."
Pros: "They ran out of food on the plane"
Pros: "Personnel and crew handled the problem in a professional manner doing everything in their power to make the best of a bad situation. Another plane was provided within a reasonable time frame."
Cons: "Four hour delay. Boarded and then being told after 40 minutes that the problem was not fixable."
Cons: "No space."
Pros: "The crew & my seat"
Cons: "The movie offerings & the snack offerings."
Cons: "They claim to be cleaning these planes but I find that hard to believe when there is Gum on the window sill. We were also delayed quite a bit in the boarding process. Also I would imagine that during Covid-19 these companies would do a better job of not overbooking flights but all of my flights with American this past weekend were overbooked. Which delayed us even longer as they searched for volunteers to adjust their flights. In today's age of technology the idea that they are still overbooking planes makes no sense to me in the slightest. I will be walking, driving or taking a boat before I fly American Airlines again."
Cons: "Bumped from first class to coach."
Pros: "Crew was very nice."
Pros: "Boarding crew in Spokane was friendly and very efficient."
Cons: "There were no snacks - they told us they “ran out” on the previous flight and hadn’t refilled yet."
Cons: "The salad was included two unmentioned items that were unwelcome: bleu cheese and pasta."
Cons: "The aadvantage app kept crashing so we couldnt watch movies during our overall 8+ hrs travel, on both legs"
Cons: "Everything, especially an AA customer representative. Very rude, inconsiderate, and unprofessional."
Pros: "Crew was great. Flight delayed due to lavatory door not closing. Then+0, 20 minutes of papaerwork. Followed by no one able to operate bridge when landed for 20 minutes."
Pros: "Food was ok and flight was early."
Cons: "Boarding was a mess and had to take a bus in frigid temps. Plane was from the 80s not entertainment unit and everything feeling old and rickety"
Cons: "Paid for upgraded seat with complimentary drinks that I still got charged for."
Cons: "They lost and cant track my baggage. Very poor customer service."
Pros: "It was a quick flight! The crew was nice & the landing went smothly!"
Cons: "It was a full plane!"
Cons: "How does a ground crew not know a plane is coming in late. How is there no one here for baggage. It's a joke."
Cons: "inadequate ventilation"
Pros: "Nothing at all"
Cons: "Well I missed my cousin wedding because of the delay in NY, Chicago and AZ how is that even possible American Airline"
Pros: "Everyone had to relocate to 3 different gates which was a bit annoying. Because I was tired i was not as patient as I normally am but was finally glad that we boarded and was on my way back home."
Pros: "LOVED the spacious leg room on that aircraft!"
Cons: "The lady beside me and everyone else listened to her audio book."
Pros: "Entertainment options."
Cons: "This new low life category where you cannot even pay to be treated like a human."
Pros: "Nice people"
Pros: "Seats were nice, service came pretty quickly considering the size of the plane, boarding went reasonably quick"
Cons: "Started boarding and didn't announce another delay till we're on the aircraft, sitting in the gate for an hour and a half. My audio jack was broken and regardless, it will still trying to charge me for everything even though i was force to be squashed between two people who are also frustrated about sitting doing nothing."
Pros: "On this flight back to Arizona they arrayed mutt husband and I together, unlike on our way to Spokane. That was much better. We had more leg room this time."
Cons: "The seats are hard, fine for young people, but difficult for older people with arthritis and Auto immune diseases, such as fibromyalgia."
Pros: "Courteous professional staff!"
Cons: "I couldn't imagine a smaller space for traveling - rediculously small!"
Pros: "Attendants are always friendly; always a peaceful travel event"
Pros: "Travel time"
Cons: "No snacks on flight. The charging stations come in between legs space and very uncomfortable they got to be re adjusted. Make sure these are taken care in upcoming flights."
Pros: "it was a bit bumpy all the way to NOLA, but we still got drinks and snacks, and flight attendants were very nice"
Cons: "there was screens but no movies or anything"
Pros: "Very hard landing."
Cons: "Your pretzels are terrible"
Pros: "Cheap fare"
Cons: "American advertised free TV and movies streamed to your device via a card placed in the seatback pocket and in the flight attendant's announcement. Although the card stated, "This Flight. Free Entertainment..." I was informed that there was, in fact, no such feature."
Pros: "Cabin was clean. Flight attendants were courteous."
Cons: "Their snacks were merely a cookie which was okay, but not what I would have wanted."
Cons: "Middle seat and one of the last ones on. Enough said"
Pros: "Staff was good"
Cons: "I thought we would fly British airways no American airline. Personal tv did not work"
Pros: "The crew was awesome. We were early arriving. More leg room this flight and I loved the in-flight entertainment games. Also charged area was good for phones. Didn't like having to pay for Wi-Fi onboard."
Cons: "The crew was awesome. We were early arriving. More leg room this flight and I loved the in-flight entertainment games. Also charged area was good for phones. Didn't like having to pay for Wi-Fi onboard."
Cons: "I had a 6 hour layover in London but the American Airlines still couldn't get my bags from terminal 5 to terminal 3 and i flew into Miami without my bags! Thank you for making my life harder!"
Pros: "I made it safely to my destinations and in a timely manner."
Cons: "The lack of space to breathe. Being herded like cattle to our seats. The fact that in flight service BARELY made it to the back of the plane before we landed."
Pros: "The entertainment system. It was awesome. The crew was friendly."
Cons: "Nothing notable."
Pros: "Pilot was very communicative, which was great but plane was 1 hour late and we had a mechanical problem while taxing, pilots fixed it while still on the ground. Not their fault those planes are 35 years old, come on!"
Cons: "Stop flying MD80's, please! 35 year old planes!"
Pros: "Entertainment system"
Cons: "Food was awful"
Pros: "When I arrived in Orlando, Luis Camacho assisted me the entire time and was incredibly helpful. He was able to get me on a flight to Chicago from Orlando without having to get on a bus."
Cons: "The captain of flight LA 2514 deciding he was just done flying."
Cons: "The food was awful. Fish was rubbery and smelled bad, eggs were a gloppy mess, everything was too salty."
Pros: "Cheap. Easy. Got me to my destination"
Cons: "The only downfall of the flight was the seating. Having to pay extra for an emergency exit row to get more leg room isn't good practice."
Pros: "The flight assistants were nice"
Cons: "The entire flight from Miami to New Orleans, the ac felt like the heater was on. I was sweating and felt nasty."
Pros: "Easy to navigate site. Was given Pre-check on one leg, which was nice."
Cons: "Had to purchase a seat on one leg, resulting in an extra $12. That was a surprise."
Pros: "Captain and crew were capable and friendly."
Pros: "I loved the price more than anything else. All the staff were friendly and professional. Every flight was on time with no delays."
Pros: "they cancelled the flight and they did not say anything, then the crew in the airport were very rude with everyone."
Cons: "seats were very uncomfortable"
Pros: "I like the seat is comfortable, I have enough legroom everywhere (by every seats)."
Cons: "I didn't like the snack what I get."
Pros: "I sat in seat 2A. Excellent food and service. Flight was smooth."
Pros: "Boarding and disembarking were very smooth and the crew was very nice."
Pros: "Short, sweet, uneventful"
Pros: "What mede this trip so poor was that the agent at the desk informed me that as I was boarding the plane my carry on suitcase had to be checked due to limited space in the overhead bins. This is the same carry on that I have stored in overheads on literally over 100 flights including a United flight 4 days earlier. I was the approximately the fith passenger to board in group 3 and after I let her check my bag I walked on to the plane to see not only was it only one quarter full of passengers, most of the overhead bins were completely empty. So I had to go to baggage claim to get my checked bag after we landed which took almost 40 minutes. Very frustrating!"
Cons: "See above!"
Pros: "It was a good flight- friendly staff and crew."
Pros: "Crew was efficient and personable."
Cons: "Two and a half hour delay leaving EWR because aircraft was late from prior destination. UAL said FAA limited flights coming in due to weather. Although scattered light rain, no seemingly unusual weather at EWR. No special reward once on the flight to make up for that delay (I.e. still charged for snacks and alcoholic drinks). Delay was very frustrating. Also, not a fan of selections on United WiFi entertainment - very limited."
Cons: "No flight"
Cons: "United on-board Wi-Fi wasn't available on this plane for this flight. 2.5 hours wasted..."
Pros: "No issues at all on this leg of the flight."
Cons: "wish plane had phone chargers on board"
Cons: "Couldn’t finish check in process without checking a bag"
Pros: "WiFi and entertainment on board the aircraft"
Cons: "All goof"
Pros: "Quick and uneventful flight."
Cons: "My reading light didn't work."
Pros: "Everything went well"
Cons: "I loved everything"
Pros: "I was able to change my seat since mine was all the way in the back. very happy about that."
Pros: "Your new plane was really nice. Finally enough leg room! Flight was on time, landed great, and service on the plan was great too."
Pros: "Pilot was very communicative and reponsive to our needs.,"
Cons: "Flight attendant was very irritable and rude. Screaming baby on most of the flight. There was no attempt to help by flight attendants. Plane warm."
Cons: "Super uncomfortable seats"
Pros: "Very nice employees. The trip was good. Unfortunately, the plane was delayed for a fueling off load for 45 minutes but it all worked out just fine."
Pros: "Very late - no communication from gate agents."
Pros: "Besides being tired and walking what felt like 3 miles to new gate I have not issues to report."
Cons: "I chose to fly Southwest on the way back and for less money I received better service. If you find a reasonably priced flight you don't have to worry about paying extra for baggage or stomach during the flight. On the flight home, I realized that they have bigger seats, your bags ( 1 personal, 1 carry-on, and 2 checked bags) are "free" and they give you a little snack to hold you for maybe and hour. Overall I prefer Southwest because of all the benefits you get while flying with them but it doesn't mean I will never fly United again."
Pros: "The surprising extra legroom from economy seats."
Pros: "Crew was very pleasant & helping. There was a gentlemen I sat beside with a service dog the size of a horse! He (diesel) was a gentle giant. The crew were dog lovers so they took care of diesel like he was a rock star!"
Cons: "No entertainment"
Pros: "Pilot communicated everything"
Cons: "Late takeoff"
Cons: "Very uncomfortable seating!"
Pros: "On time. Comfortable"
Cons: "The plane being overbooked, having to check my carry on bag. Making me late to my event having to wait at the carousel."
Pros: "Wish all the major airlines would have more flight options from ORD and MSY, but all went well"
Cons: "Fast and painless"
Cons: "After I booked my round trip flight to Denver from New Orleans I discovered that my mom had surgery to remove her breast cancer on the day I was originally supposed to depart. I called to see if there was anything I could do to change my flight to the next day and received no help what so ever. They said it would cost $200 just from the start. I couldn't afford that, so I just bought a cheaper one way ticket for the next day, not knowing that if I didn't catch my first flight that my return flight would also be cancelled. When I called to see if I still had my return flight I was told no and one again told it would cost $200 to do anything about it. So in the end, I'm stuck in Denver and bought a round trip ticket for absolutely no reason."
Pros: "In flight entertainment was great until the network stoped working 2/3 of the way there."
Cons: "We landed almost 40 min early, but was not allowed to get off because we had to wait our turn. So we just sat there with with nothing to do."
Pros: "was finally able to get the upgrade"
Pros: "Timely Clean"
Cons: "Too much carry-on luggage slow loading and exiting of the airplane"
Pros: "couldn't access wifi. crowded cabin. passengers being loud/obtrusive. long delay for takeoff."
Pros: "Excellent service!"
Cons: "The wi fi should be free of charge"
Pros: "Flight was fast. Got there early"
Cons: "Didn't know that you needed the united app for in-flight entertainment."
Pros: "No issues or delays"
Cons: "No usb hookup. No food"
Pros: "On time and direct"
Cons: "Same comment as above"
Pros: "The flight crew was nice and there was no problem with the actual flight. The issue was with the United employees at the check in area."
Cons: "The employees at IAD were grumpy and put off by helping us passengers. The kiosk lines were full so after having waited for a while I went to the actual counter since there we no people in line and the agent chased em back to the kiosk. I felt that that was a very poor reflect of customer service. I expect more from United."
Pros: "The people at the gate and on the plane were nice. But I flew United Airlines not Lufthansa."
Cons: "Really sad that you have to pay extra money to watch the monitors on the back of the headrest for a 2.5 trip. That's crappy. And then there is a point when you're out of the Directv Range. We're paying more for flights and then they have flight waitresses trying to monetize the time you're in the air. And when I was checking in in Berlin this guy was asking me a ton of questions, but didn't ask the next 5 people any questions. When I stared at him he started asking others questions. It's really none of your business why I'm going somewhere or what I'm doing. These terrorist attacks are giving people authority they have no business having."
Pros: "The United Airline staff was very helpful. Our evening flight from another airline was cancelled and we booked the next available United flight departing early the following morning. Recommendations from the staff made our unplanned stay much more comfortable. It was greatly appreciated."
Pros: "Left promptly on schedule and arrived on time."
Cons: "Crew cordial but not friendly. Refreshments: I asked for water...flight attendant never asked if I wanted ice and she gave me room temperature water........"
Pros: "Very smooth flight and good seat"
Cons: "Still not in New Orleans"
Pros: "Stewardesses were new hires, but still decent with their service."
Cons: "Flight left an hour late with no clear explanatiom, making it really difficult to get home at the time of arrival."
Pros: "They were friendly no matter where you were seated. Always had smiles"
Cons: "All was good. No dislikes"
Pros: "On time and friendly"
Pros: "Love the customer service and friendly staff"
Pros: "Free snacks and we arrived 30 mind early"
Cons: "Frontier is always great! Getting you where ya need to go with zero hang ups, perfect airline! Price is always right as well!!!"
Cons: "Fix the plane before it’s scheduled to take off"
Cons: "Being able to cancel without paying extra"
Cons: "Flight was cancelled, they made us wait at the airport for five hours, kept delaying thirty minutes at a time. Didn't offer another flight out until three days later"
Pros: "The crew and the clouds"
Cons: "Send out emails reminding passages to shower (that means washing your hair and ass), wear deodorant, and brush their teeth."
Pros: "The crew was nice."
Cons: "Uncomfortable seats. Not enough space. Makes nervous flyers even more anxious. No entertainment. No TVs. No charging or WiFi."
Pros: "Pilots were great. Nice flight experience."
Cons: "Delayed boarding - waiting for paperwork. Annoying"
Cons: "Worst airline ever"
Pros: "The helpful counter agent."
Cons: "All ok."
Pros: "Forced to order a $50 Uber because the flight was delayed over 3hrs. I would like a refund since I always take public transit and allowed for some delays to still be able to take the A-line train. With no explanations our flight was delayed over 3hrs which made us land after the last train and when I talked with frontier agents they said that public transport schedules were not their problem, however their delay prevented me from using RTD and accruing a large charge for a ride home."
Cons: "I was not happy with the large delay along with the horrible customer service. For being a low end airline you should understand that your customers can not afford rides from the airport and rely heavily on the train from dia."
Pros: "The price but after today, I’m going back to “you get what you pay for.”"
Cons: "Flight was delayed 21/2 hours. Was not told ahead of time. We boarded even later then we sat on the tarmac for an hour and a half and we were told that we were #12 in line. An hour later we were told that we were now #15!! Finally off the ground. Flight attendant had a very annoying voice but what made it worse how he kept asking for money because of everyone purchasing. Yes I know but some how on other flights you don’t hear about the money, this was in your face"
Pros: "Empty seats"
Cons: "Charging for snacks and drinks"
Cons: "The extra add fees with everything. Also no complimentary beverage or snack"
Cons: "Water wasn't free"
Cons: "Service, didn’t take off or land in time, no explanations"
Cons: "Same ☝"
Pros: "the crew is nice"
Cons: "waiting 2hours for board, and wait again after landing"
Pros: "Good flight for price"
Pros: "Arriving early"
Cons: "Having to pay for basics"
Pros: "baggage check-in speedy and efficient, rapid plane boarding and plane left the gate on schedule"
Cons: "A special circle in Dante's Hell should be reserved for the Frontier executives who approved the seat design. The non-reclining seat backs are fairly comfortable, but the seat bottoms appear to have about 1/4 inch of foam padding over a hard shell. Did anybody actually test these things out by sitting in them for over 10 minutes?"
Cons: "Small table trays & uncomfortable seats. You get what you pay for."
Cons: "MY LUGGAGE WAS LOST!!!"
Pros: "I had an average flight. No major issues. My main objective as a direct fight which only this flight offered. $40 checked bag fee. Not aware of any fee for carry-one but guess I need to check my recipets...."
Pros: "NOTHING!!! Worse customer service I've ever experienced. 2 canceled flights and no email notification for either. Hell in one instance they counter never opened to explain the issues. NEVER AGAIN!"
Cons: "I am so upset that I was charged after she put our bag and it fit in spot for baggage. This is just wrong"
Pros: "Flight was fine. Seats were cramped but no worse than any other airline."
Cons: "When we landed, I did not get to baggage claim in a timely fashion. Frontier took our luggage and locked it up. We were told to go to the Frontier ticket counter to get our luggage. When we arrived all the frontier employees were gone for the day and no one at the airport could retrieve it. We had to wait several hours for someone to come and get our luggage. This was a terrible inconvenience. I have never experienced anything like this by any other airline. I have no idea why they did not just leave it off to the side (like every other airline does)."
Cons: "Constant waiting and delays and ridiculous fees. Would be better to charge more instead of deceptive charges."
Pros: "Safety instructions worth the funny copy was great."
Cons: "Five hours late, HORRIBLE representatives And"
Cons: "Fronter seems to be delayed often"
Cons: "The plane departed 45 minutes behind schedule. When we arrived, 20 people or so did not receive their luggage. Frontier representatives were nowhere to be found. Finally someone came and herded us upstairs, gave us no information about our luggage, and had us form a line to file a claim. Frontier staff was utterly unapologetic and had no sense of urgency. I still don't know where my bag is. The plane was supposed to land at 12:45, and I left the airport at 3:30 and missed an important work meeting."
Pros: "The staff and pilots were great!"
Cons: "The seat I spent extra for."
Pros: "The friendliness of the flight attendants, as well as the help I received at the check-In desk."
Cons: "The comfort of the seats, I'm 6-4" the room available is tiny for me."
Pros: "Friendly crew"
Cons: "Size of seats"
Pros: "I can tell you what I didn't like. My seat and bags cost more than the flight itself. So no I did not have a good experience and I will never fly Spirit again"
Pros: "Caring crew! The flight was on time and we even arrived slotted early"
Cons: "We were not offered a free cup of water. Even though it was a short flight it would have been appreciated"
Cons: "O couldn't take the flight because the cost of my luggage exceeded the costed my fight & was not allowed to cancel for refund of any kind."
Pros: "The crew was friendly and humorous"
Cons: "Flight attendants made too many unnecessary reminders throughout the flight about buckling seat belts and staying seated when the seatbelt sign is illuminated. It felt like every 5 minutes they were making an announcement making it impossible to get any rest. Passengers were roundly and acted like they had never been on a plane before. Maybe they hadn't and just didn't know any better. But it made the flight unpleasant."
Cons: "the pilot almost crashed the plane"
Pros: "The flight attending Andrew was very rude. Rude to me and many others. I felt it was the worst experience ive had on a flight, i fly often."
Cons: "Even had to pay for ONE carry on. Ridiculous. Everything was a charge, even selecting a spot to sit. Not what I expected."
Cons: "See above"
Pros: "A mediocre experience that charged me for every interaction with the airline, including a can of club soda. An obnoxious business model."
Pros: "Great fare.awesome staff.had to wait to load bags.but will fly again"
Cons: "That they did not have enough people to process all the flights " we didn't expect all of you to show up" Allowed four other flights to cut in line to make their flight but when it came to new Orleans had 100 of us not board. 4 hours later, 5 lines and lying to us about the plane turning around They Told us the next flight was 4 days later... not even connections options. At first they did not want to give us refunds either until they called security on one irate small blonde lady and security, afraid of a riot I think, told the airline they needed to resolve the issue."
Pros: "On time bag claim fast comfortable seat for short flight"
Cons: "Baggage drop off line at 5am ridiculous"
Airlines flying from Idaho to New Orleans have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Idaho to New Orleans
Masks required on board, masks provided on flights from Idaho to New Orleans
Social distancing seating
Middle seats unavailable to book on flights from Idaho to New Orleans
Testing for antibodies, testing for symptoms for flights from Idaho to New Orleans
Waiving of change fees. Search flexible flights from Idaho to New Orleans