Pros: "Boarding and timelines"
Cons: "The seating was small and tightly packed"
Pros: "Check in and crew were friendly and helpful. Was in first class so of course was comfortable. Deplaning was quick and efficient."
Cons: "This flight required taking a shuttle from the gate to an offsite location. The distance to the offside was rather far and we were packed in a shuttle. We had to wait for two more shuttles for passengers that were in delayed connections. Additionally, someone apparently filled the plane with too much fuel, throwing off the balance of the plane and we had to wait for some of the fuel to be removed. During this wait, in first class we were only offered orange juice or coffee. I realize it was a very short flight, but a snack might have been a good idea."
Pros: "Just another short flight with Alaska. Nothing bad happened"
Cons: "A baby on board was screaming and crying the entire flight"
Pros: "Good crew"
Cons: "Late boarding, narrow seats"
Pros: "the seat was comfortable and the plan appeared to be clean"
Cons: "an entire can of soda instead of just 1/2 glass, entertainment system"
Cons: "Two hour engine repair delay caused missed connection. But better than flying with faulty engine!"
Cons: "Flight delayed for no reason"
Cons: "Plane was freezing!"
Pros: "The boarding was fast and easy. Since Alaska airlines have bought virgin and uses some of the fleet it was nice to have some free entertainment and leg room."
Cons: "Well food still not free except for the usual complementary drink and cookie. I think since you pay a lot for the flight plus baggage fees the least they can give you is better food."
Cons: "delays on both departure and arrival mobile boarding pass system did not work."
Cons: "I realize flight delays happen, but many of us commute by plane!! Show a little hustle! It might make us feel like you care that we’re an hour late for work!!!"
Pros: "Friendly and clean crew and plane"
Pros: "The attendants were really nice... flight was fast and smooth."
Cons: "My flight from Seattle to spokane was cancelled and then reinstalled but I had no boarding pass and had to get the ticket at the main desk before catching my connection. By the time I got through the line the flight was already gone"
Cons: "seats were uncomfortable"
Pros: "Very comfortable seating and humidity in the plane. The temperature was pleasant as well."
Cons: "We were only offered one small cup of a drink for a 4.5 hour flight. Additional drinks would have been better. Also, there were no headphones/earbuds available for the flight as they had run out earlier."
Pros: "This was my first time flying. Everything was easy to follow, and everyone was so nice. Great first experience."
Cons: "We were on a very small plane, it was a little crammed but no big issues."
Pros: "Organized and on time!"
Pros: "I was sitting next to a couple that were all over each other the whole flight. The flight crew provided them with alcohol throughout the flight, even though they were loud and disruptive."
Cons: "Great short flight."
Pros: "Alaska tried to keep us informed after technical issues forced a three-hour delay in the flight. This included communication, snacks, and compensation. Given the circumstances, the ground crew performed well. The cabin crew did a great job."
Cons: "The technical issues, which caused a number of follow-on issues (over-fueling the plane), was preventable. But ultimately, they solved the problem and got us safely to Spokane."
Cons: "Our luggage was lost upon our return trip. While helpful, they didn't automatically offer a customer service gesture discount without request. This was mentioned upon disembarking from the jet. However, the claim attendant did not mention it at customer service to my wife. I had to go and mention what was stated by the flight attendant. While waiting again in line, I observed that the customer service person did not mention it to the two families in front of me."
Pros: "No crying babies and outlets at all seats."
Cons: "I wish the seats reclined more or had more padding."
Pros: "On time. Friendly staff."
Pros: "Quick flight and the staff were awesome."
Cons: "Not your fault. I didn't realize I needed to pick up my carryon bag from the rack and couldn't go back to get it. Had to wait at baggage. My fault. First time on a small flight"
Pros: "Friendly staff with sense of humor. Beverage service even on a very short flight."
Cons: "Traveling alone with my 7 mo infant. Boarded the plane and got all settled for our quick flight, just to be told that we all had to deplane due to mechanical issues. So, had to pack up all our baby stuff, grab our gate checked car seat and stroller, go to another gate, and board again. After taxiing for about 40 min, we finally took off (when we should have been landing). Definitely prepped bottles and diaper bag for a one hour flight and had an antsy baby by the time we landed. Totally understand that mechanical issues come up and am glad we were safe, but would have been much appreciated if we didn't have to board, deplane, and then board again."
Pros: "freq of flights"
Cons: "Cheez-its. What happened to better snacks than this?"
Pros: "Poor experience"
Cons: "Flight cancelled at the last minute."
Pros: "Quick, efficient, courteous."
Cons: "I have no complaints!"
Pros: "The gate agents, flight attendants and flight crew were polite, professional and efficient."
Pros: "Useing both doors for loading and unloading"
Cons: "Getting roasted by the sun because there were no window shades. I was covered in sweat and there wasn't a dry spot left on my shirt. Why aren't there any window shades?"
Pros: "Complimentary cookies"
Cons: "Very rough landing; felt like wheels would break off. Original flight delayed over an hour. Replacement flight had to wait for a crew from another plane."
Pros: "Fast and very friendly staff."
Pros: "They were very accommodating and friendly. It's so easy to use."
Cons: "I like the food and how they changed my seat when I told them I have back trouble. But next time I will get first class or business class if I can."
Pros: "The flight attendants are always as accommodating and kind as possible. I was flying with my cat and they made sure put me in a row where nobody was allergic to him, and checked on us several times to see if they could help in any way."
Pros: "Everything was great"
Pros: "Everything went exactly on schedule, all good."
Cons: "Captain said they were expecting heavy turbulence, no service that flight. It was actually one of the more smooth flights I've taken in the last 20 years. I guess it's hard to know exactly what to expect weather wise."
Cons: "The customer service representative at the counter was cold, without a smile, and not having much eye contact while providing service and answers. That makes it an unpleasant experience while I needed to get a boarding pass."
Pros: "Flight was ok. But the important thing is that Alaska was really accommodating in putting me on standby when I arrived at airport early and the standby process was very smooth and efficient."
Pros: "An employee named Angel at Boise airport was exceptional. He was helpful and light hearted and had a good sense of humor."
Pros: "Nice crew."
Cons: "The usual horizon air standard flight."
Pros: "We needed to switch our two flights from different times and from having a layover to a direct flight and they were willing to do so without charging additional fees. Great customer service."
Pros: "This was the last leg of a 34 hour journey home from Indonesia for two of my adult children and myself. From the luggage check in counter to the flight attendants, everyone was friendly and helpful. I was a very pleasant experience. Thank you!"
Pros: "Good pilot."
Cons: "No entertainment. To many drinks not enough snacks or choice."
Cons: "The pilot take off, navigation in the air, and landing were horrible ."
Pros: "Crew was fantastic. Seats are narrow in space, but more comfortable than other airlines."
Cons: "Drink and snack service, but captain was concerned about "bumps""
Cons: "So uncomfortable with tiny seats"
Pros: "price great; direct flight;"
Pros: "On time, comfortable flight. Great crew and service."
Cons: "Nothing. Everything was great."
Pros: "The crew was nice!"
Cons: "It was a good expiriance traveling with delta!"
Pros: "That there were TVs on the seats to watch and it was quick boarding"
Pros: "Crew was great as always. Friendly and professional"
Cons: "We had a delay that complicated our getting home but all ended up OK"
Pros: "Crew was amazing and super helpful."
Cons: "Just the fumes of fuel inside the cabin was nauseating. Never had similar issue with air travel before."
Cons: "Leg room was lacking."
Pros: "Early departure"
Cons: "Absolutely nothing"
Pros: "New plane. Great movie selection. More stylish seats + bathroom. Overall very good and I think Delta has really made an effort to improve it's service. It's noticeable."
Cons: "Plane felt very dry compared to others. The electrical plug outlet jams right at around your knee level. Bread was cold and rock hard (seriously, can we not come up with a good solution for this?)."
Cons: "Upgraded to comfort, I’ve never sat in a better seat. The crew was all very polite, informative and friendly. Quick and easy flight. Thank you!!"
Pros: "Not very crowded"
Cons: "The pplane was two hours late to depart due to technical issues."
Pros: "Left ontime great breakfast. Good service No complaints"
Cons: "I loved the trip No negative comments."
Pros: "Cabin service was decent"
Cons: "Food was cold. First class service could have been more attentive. While trying to sleep crew talked the entire time."
Pros: "I liked that I was able to check my carry-on to for free"
Cons: "I hated the seat and zone that I was assigned. I was literally the last seat in the back and also the very last person to board and get off the plane. It was terrible. Please select better seats for customers"
Pros: "Great services ce."
Pros: "Nice plane, comfortable accommodations, great crew."
Cons: "There was anything I didn’t like about the flight, everything was great!"
Pros: "The Gate Agents were excellent and very helpful with accommodating our family traveling with an infant and a six year old."
Cons: "The flight attendant saw that we were confused about the seat map and did not offer any assistance."
Pros: "Everything. Pilots and crew"
Pros: "I enjoyed the upholstery and comfort of the chairs."
Cons: "I prefer to be made aware of delayed flights sooner than an hour before the flight. I would much rather wait in the comfort of home or a hotel over waiting in the airport."
Pros: "I liked getting home"
Cons: "I didn’t like the delays without warning or any benefits at the end."
Cons: "The overhead bin did not stay down low enough so that I could place my bag in. It would lower then before I could place my bag raise slightly by a few inches. For someone of my height (5’5”) that was problematic. Fortunately another passenger saw my dilemma and held the bin lower to its full opening capacity. This also momentarily slowed down the boarding process."
Pros: "Love the new in-cabin wi-fi, USB charging station, and menu of in-flight entertainment and resources on the individual flatscreens."
Cons: "If some takes up two seats , then they should buy two seats. Very simple"
Pros: "Flight was faster than expected, comfy seats, check in was fast and easy."
Cons: "There was no gluten free snack option."
Pros: "Above feedback is for the MSP to GEG flight"
Pros: "Friendly staff.."
Pros: "Free pretzels and drink"
Cons: "Not enough overhead space for everyone's carry-on bags so I sat with mine down by my feet which left me little foot space. Was a bit uncomfortable"
Pros: "The fact that there were no delays!"
Pros: "Great gate agent at JFK on the layover."
Cons: "No assigned seats on second flight til we got to JFK."
Pros: "Very late flight. Left on time, arrived 25 minutes early! Cabin crew were friendly and cared for everybody's comfort. They distributed a lot of extra munchies. They had real almonds instead of the usual 1/3 ounce peanuts, isn't that wonderful? Lights went off early and stayed that way so that the passengers could easily sleep through the flight. Uneventful flight, and therefore enjoyable."
Cons: "I had chosen 10C in the Comfort+ section of this MD90 plane. I did get my knee bumped more than once. I still like the seat because I can stretch my legs, but people should be aware of the bumping issue; it can be rather painful, and you do not get an apology."
Pros: "Left ontime, arrived 30minutes early."
Pros: "Seats in economy had a little more elbow room and space. They offered free movies and free satelite tv as well as better snack options."
Cons: "Not being able to pick seats until the gate. Traveled with 4 friends and all of us sat separate. 4 of us in middle seats."
Pros: "The complimentary entertainment was great, made the flight enjoyable."
Cons: "The con was the need for a connecting flight and the second plane didn't have the same perks."
Pros: "We liked the personalized tv screens on the back of each chair that allowed us to watch free movies. The flight crew was very nice as well."
Cons: "We were delayed on our first leg of the flight so go into SL late but was relieved to see that our second leg was also running about 30 minutes late. Made for a very late night getting home and needing to be to work the next morning."
Cons: "I did not like the fact that I have been with Delta for years and their response to me about booking my flight and using the payment method was they are working on it and there is nothing they can do. They would not even offer to hold my flight for 24 hours in case they fixed the issue within that time frame. It was very disappointing."
Cons: "No entertainment available at all. There were empty seats available and passenger next to me in the aisle seat was not offered to move--she fell asleep with her legs crossed and kept kicking me in the middle seat--I was traveling with the window seat passenger."
Cons: "My seating. Location. We checked in 22 hrs before the flight and received C4 c5"
Pros: "Relatively painless."
Cons: "I do not like the seating and the need to be on a regional jet for more than an hour. Delta should think about passenger comfort when they consider their bottom line. You'll lose me as a customer."
Pros: "Crew did the best they could under the circumstances. All of us had to wait for the plane due to weather. Once onboard everything went as well as it could."
Pros: "Turbulence Ear popping"
Pros: "Smooth ight"
Cons: "Need to add cabin service"
Pros: "The cleanliness and the seat arrangements"
Cons: "Snacks could have been given & Small bottled water."
Pros: "Always a friendly crew"
Cons: "A slight delay that they could have been quicker to alert us of"
Pros: "Entertainment Screen in the seat back in front of me"
Cons: "Deplaning. On one of my other flights this week they released us 3 rows at a time to limit social distancing. Thought that was going to be the norm but I guess not."
Pros: "The flight was short."
Cons: "I got fussed at going to the bathroom because the threat of turbulence was coming. We left later than the departure time."
Cons: "boarding, seating, entertainment"
Cons: "Delayed 1.5 hours each way for maintenance, did not allow us to switch seats to sit together previously at flight and the flight was very empty. Very uncomfortable seats. Will not fly AA again"
Pros: "It was acceptable."
Cons: "Too small of a plane for that long a flight. Cabin was too damn hot."
Pros: "Nothing, the flight was cancelled and we missed our friends 70th birthday celebration."
Cons: "Staff at the ticket counter were curt, rude, and patronizing. They were ill equipped to deal with the situation."
Pros: "Width of the seat is nice"
Cons: "Boarding process is not great and delays while already boarded are terribly frustrating"
Pros: "Movies were great!"
Cons: "They didn’t give customs forms until exiting the plane. Caused huge problems for everyone. Sandwich was still frozen inside."
Cons: "Snack options aren’t good."
Cons: "Space in seats"
Pros: "Crew was courteous Boarding was effortless thanks to the AA app"
Cons: "Multiple flight and boarding delays Aircraft needs cleaning/update"
Pros: "I took my girlfriend on her first airplane ride! The flight was bumpless from wheels to wheels. The Pilots did a fantastic job! Thank you so much for a remarkable first plane trip! THEN!!!! The have Buffalo Trace Bourbon! I mean.... what else do you need ?!"
Pros: "Availability of WiFi"
Cons: "Tightness of seats especially with so many people coughing."
Pros: "Liked the flight. Very nice crew."
Pros: "Left on time and got us to Dallas safely"
Cons: "Due to weather (not your fault) arrival to Dallas was delayed and we nearly missed connection"
Pros: "Why does a plane run out of Food and wine?"
Pros: "I arrived in Sydney the day I was supposed to. Everything else was a let down and was not what I paid for."
Cons: "American Airlines cancelled a flight because of ‘weather’ from Msy to dfw, all other flights from Msy to Dallas operated on time but were sold out. We were re booked flying through San Francisco, missing out on flying on qantas, which is what I had paid for since they are a premium airline. We were booked on virgin America and then United for the international flight. United charged us each for 2 bags totalling $150 each, despite we booked a ticket with qantas which allows 2 bags each. Virgin America honoured our 2 bags, but united refused to. United also has service and aircraft which do not match the levels of qantas which I has specifically sought out. I could not eat some of the food because of the poor quality, and this is something I’ve never done before on an international flight. Additionally their were a lack of amenities on both flights, and no food vouchers despite our travel delay of over 5 hours. This whole ordeal has cost me money, worktime, and created a lot of stress to where I have had to cancel meeting on my arrival in Sydney."
Pros: "Good service . Timothy was excellent . Hostess ."
Pros: "The flight was as advertised. Nothing particularly special other than reliable which was just fine with us."
Pros: "Excellent flight. No complaints!"
Pros: "Its Alaska. Nothing more to say. My preferred airline and never had a bad flight."
Cons: "The usual. More legroom would be good. That's about it."
Cons: "You pay extra to get the TSA Full background check, so you can breeze through TSA, with PreCheck, yet this Airline has a problem with recognizing it. 3 phone calls layer and a Visit to their Costumer Serice Desk, and none of them can figure it out. Uhg again."
Cons: "Flight was delayed 2 hours, then moved to the next morning at 6am. Before we got to the hotel, the flight was pushed back to 8am. All for mechanical reasons. We've flown this route before, and have had an abnormally high number of mechanical issues. They seem to use older planes for these shorter flights, and it really shows. Technology could really help ease these situations. American's app does not allow you to look at rebooking options, so we had to stand in line for a solid 30 minutes to speak to an agent. Since it was the last flight of the night, there were only 3 agents there to help an entire plane's worth of people. Calling American didn't help. They couldn't help with hotel/food vouchers. These types of vouchers seem like something else that could be distributed through the app or electronically, eliminating the need to stand in line and grow increasingly frustrated. To add to the fun, the vouchers were not event enough to get a hot dog and drink for dinner, then a coffee and pastry for breakfast. Once we got the vouchers, trying to get to the hotel was a disaster. They had 1 van, so they could get about 10 people every 30 minutes. We just took and Uber, and were eating in the restaurant by the time others were still arriving from the shuttle. There was no one from American there to help coordinate with the hotel or shuttle. We were like blind sheep wandering around looking for the van. Finally, arrive for the flight the next day, and they start boarding about 10 minutes before the 8am takeoff time. So, of course, we were late getting off the ground. Then, when we arrived in Dallas, our gate was occupied by another plane, so we got to sit on an old plane for an extra 30 minutes until another gate opened up for us. Really, other than crashing, not much else could have gone wrong. Made American look completely incompetent...which is happening more the more we use them. Next time, I'll pay a higher fare to fly with Southwest."
Pros: "Very smooth fast check in"
Cons: "The food"
Pros: "Boarding process was smooth and fast"
Cons: "Do you think airline management sits around boardrooms to brainstorm ways to torture its passengers more? The seats and the leg room are ridiculous. It's gotten to much worse recently."
Pros: "Older smaller plane, no wifi"
Pros: "The entertainment"
Cons: "There was nowhere to stow my purse and things i wanted to use during flight near me, my luggage got lost"
Cons: "American after 4 hours delay cancelled the flight, AA refused to accept responsibility and refused to book me with another airline (my daughter was having surgery the next day and I was supposed to take care of her) I sent an email asking for them to cover the cost of my last minute ticket with the other airline, and they had refused. I will never fly AA again."
Pros: "Timely and prepared flight."
Pros: "expected rough ride due to weather, but flight was very smooth. Pilot was great, and made good time!"
Cons: "a bit of a delay to weather, but that is understandable"
Pros: "Crew was very friendly, flight arrived ahead of schedule, planeside check-in for baggage was expedient"
Cons: "The plane departed at least 15 minutes late but the departure time was never updated to indicate the flight was delayed...even when it was ten minutes past the beginning of boarding and the plane had not even arrived yet. Felt like an exercise to improve flight scorecard performance. The flight landed at least fifteen minutes early...but we didn't have a gate..and ended up departing the planeapproximately on time...but planeside checked baggage took almost thirty additional minutes to finally return to the plane full of waiting customers. Felt way too long....and the ground crew didn't seem to appreciate that most people had a connection..."
Pros: "Service, attitude, great hospitality. Was never treated this nice on any flight ever."
Cons: "Fact that I have to fly different airlines in the future"
Pros: "We made it home."
Cons: "The entertainment system in my seat didn't work. Seat 19D on flight 2580 from MSY to LAX."
Pros: "THE SEATS WERE COMFORTABLE AND CREW AND VERY ATTENTIVE."
Cons: "Inattentive flight attendants, overhead space was not well managed. Cash only"
Pros: "Flight was delayed and hour and they lost out baggage. Did not have clothes for 2 days"
Pros: "Nice aircraft, clean, comfortable, friendly staff"
Pros: "The air hostess gave me extra pretzels"
Pros: "The crew was friendly helpful an our pilot had a sense of humor which is always a plus!"
Pros: "Everything was on time. American sometimes has free movies you can watch"
Cons: "Nothing. Everything was good"
Cons: "I got stuck in DC overnight and I was not provided with a hotel or meal voucher:"
Cons: "I purchased a round trip ticket to Miami for my infant son and I to accompany my wife on her business trip. First off, there was a 2.5 hour delay. The flight was overbooked. The lady at the ticket counter would not switch my seat to be seated next to my wife and 4 month old infant. Luckily the gentleman beside her was willing to switch seats so that she could comfortably breast feed our son. My checked luggage was severely damaged. The side of the luggage was caved in and one wheel was completely ripped off while the other was partially damaged. A cart had to be rented in order to transport the broken suitcase through the airport to the rental car service area where we picked up our car. The infant car seat belonging to a $180 traveling system was damaged and is missing pieces that secure the broken canopy. We were rudely advised by a staff member to file a report as she pointed in the general directional of a line a mile long. We have been advised by the manufacturing company to discontinue the use of this car seat because it is no longer considered safe for the baby to travel in. Should we ever be involved in an accident, the car seat would likely fail to ensure the baby's safety due to the mishandling by American Airline employees. Unfortunately since the flight was ridiculously delayed and my son was ill, we were unable to file the report. My wife has since contacted American Airlines via telephone and intends to write them a formal written complaint."
Pros: "Airport staff was amazing, helping us out with seats considering one of us was needing assistance due to health condition"
Pros: "Wonderful flight.... great crew!"
Pros: "7 hours added to trip due to poor management of missed flight in Brussels"
Cons: "United needs to do a better job of dealing with missed flights. Missed flights happen, but over an hour in various lines because they couldn’t manage relations with Brussels Air, to say nothing of not realizing there was no chance of making the flight"
Cons: "Delayed missed connection, lost luggage!!!!"
Pros: "Standard beverage and small snack service"
Pros: "Flight was smooth, attendants were great."
Cons: "I was so uncomfortable in my tiny seat. They are small and awful."
Cons: "The plan had to be maintained with no option for getting to my final destination on time."
Pros: "The crew was very friendly and light hearted."
Pros: "Service was excellent!"
Pros: "The orderly fashion the airline boarded!"
Pros: "Everyone friendly and professional"
Cons: "My flight was delayed making me miss my connecting flight and was not compensated for anything only a sorry"
Cons: "Outdated planes. Service sucked. No blankets. Delta for life!"
Pros: "Boarding was quick and leg room was much better on this flight."
Cons: "Being delayed for several hours without an explanation was very disappointing and frustrating. I was waiting at airport for 6hrs! Flight staff was not overly friendly either."
Pros: "The flight was comfortable."
Pros: "Crew was fine"
Cons: "We weren't offered snacks. Plane was very hot. Seats uncomfortable"
Pros: "It was smooth sailing. Flight was full but not totally uncomfortable"
Cons: "I did not have an assigned seat until I got to the gate. Having to pay for entertainment on flight"
Pros: "Everything overall was excellent !!!"
Pros: "Efficiency, punctuality, courteous service"
Cons: "Small aircraft, for the sector."
Pros: "There was a storm coming but they were able to get us out and landed before the storm hit so that we arrived on time. The flight attendants were also great."
Cons: "The pilot was a bit rude about overhead baggage. I was one of the passengers that had to check my bag before boarding which was fine, but it seemed like I walked onto a stressful plane situation where the pilot's tone sounded irritated with the passengers who put their smaller bags overhead instead of underneath. If it's that big of an issue, then I would suggest getting the flight attendants to suggest helping passengers to put smaller bags underneath and if they don't want to so be it. It just made me uncomfortable because the pilot had to come over the speaker and say something about it multiple times."
Cons: "Took too long to get baggage"
Cons: "You would think that after all the problems United has had recently that they would make an effort to be a little more customer service oriented. Every flight attendant was rude and dismissive. The "personal entertainment" on your own device barely worked. Never flying this airline again."
Pros: "The flight was pretty normal."
Cons: "It was difficult to get the media player to work to use the entertainment options."
Pros: "On time flights are a rarity these days. United pleasantly surprised us."
Pros: "very kind flight crew, no complaints coming back!"
Cons: "We did have one seemingly annoyed flight attendant on the way to NOLA from Chicago, and older woman. Seemed like every question we had was a burden. Everyone else was really nice, though."
Pros: "Flight was delayed, almost missed connection."
Cons: "They wouldn't let me reschedule and my mother had just past away. So I never took this flight. Super lame."
Pros: "Friendly in-flight crew. The fight wasn't full to capacity so I had an empty seat next to me"
Cons: "The in flight entertainment was not free."
Pros: "Televisions in the headrests, friendly crew."
Cons: "We were unable to land in Newark due to congestion. We ran out of gas and had to divert to Philadelphia and wait an hour. Once we were able to land in Newark, the gate was broken and could not connect to the plane. We sat another 45 minutes before they decided to let us connect to another gate. They gave everyone on the flight free tv after I had already paid $7.99 for mine and did not reimburse me."
Pros: "The boarding process was overall easy"
Cons: "Flight attendants need some lessons in customer service. My job is also in customer service, so when something irks me, I feel like it is legitimate. Had a cup of ice water that I was sipping during the last half of the flight and ate one of my own granola bars. Was planning to give all my trash to her as soon as I was finished with everything, I didn't feel like this was unreasonable. Attendant stopped at our row with her usual "Trash? Trash?" I did not motion that I had trash, but I guess she thought I should be finished, because she made it a point to call me out and say "Excuse me, you don't have any trash?" I replied that yes, I have a granola bar wrapper but was planning to give all of that all together but she was welcome to take it now, and I handed it to her. She then said "And what about your cup?" I stated I wasn't finished with it, and motioned that it still had ice and water left inside. She then proceeded to roll her eyes at me, and without response moved to the next row with her "Trash? Trash?" The next time she came back down the rows, she actually had the audacity to skip my side of the row - did not even look my way - and I had to get her attention and hand her my trash over the back of my chair. Again, no response, and more rolled eyes. Don't be a flight attendant if you don't want to deal with people and the possibility that people aren't going to act exactly the way you want them to act. Be respectful."
Pros: "United has real nice seats and the seat belts fit. Flight was great."
Cons: "I hate when airlines make seat belts too short, it seems like a no brainer to add length to a seat belt."
Pros: "The crew was great!"
Cons: "It would be great if those with connecting flights could choose their seat for both flights"
Pros: "Everyone from checking in to TSA to the flight attendants were just awesome! I will always fly United!"
Cons: "I've flown with southwest and delta before"
Pros: "The wait wasn't bad for boarding"
Cons: "Being stuck in the 4th boarding section"
Cons: "There were no vegan complimentary snacks"
Pros: "Plane pushed away from gate a few minutes early bad was actually airborne two minutes after scheduled departure. Arrived early!"
Cons: "Seat didn't recline at all"
Cons: "The TSA at New Orleans airport was rude"
Cons: "Smooth flight, on time, safety procedures followed"
Pros: "Everything was great!"
Cons: "The staff was rude, bored, and appeared to be bothered by any request that was made. The flight was oversold, luckily I was able to get a seat (like I had booked and planned for) but my flight was horribly long. I was stuck next to someone that was drenched in perfume, it was so bad it hurt my sinuses. Since the flight was oversold there were no seats where I could move. Not like the attendants would have helped me anyways. I will not fly United again if I can help it."
Pros: "Couldn't have asked for more. Quick flight l. Got in early!"
Pros: "United seems to be recycling which is a good thing."
Cons: "The obnoxious child sitting behind me. He kicked the seat and pulled on the tray."
Cons: "Flight was bad and it took extra 4 hours before another one was provided. My luggage was damaged."
Pros: "Flight attendants were very helpful"
Cons: "Flight was delayed"
Pros: "The flight was comfortable with more leg room than other airlines and we actually landed 18 min early! What to go United Airlines."
Pros: "What I like it was very peaceful flight overall the staff was excellent and communicated with everyone very well."
Cons: "I really don't have any dislikes about this flight"
Pros: "Not much"
Cons: "Add on fees - feels like a scam. Should have flown SouthWest like I usually do."
Cons: "Pay for carry on bag, pay to pick a seat, seats do not decline and are extremely uncomfortable and cramped, rude staff, smallest pull out tray possible, no pocket on seat in front to hold personal items, no tv or magazines, not even a complimentary glass of water!! They make up for the cheap flight by charging for every single thing!!!"
Pros: "Boarding was super fast"
Cons: "Plane was filthy. Didn’t clean between flights in the slightest"
Pros: "The crew was nice."
Cons: "The carry-on baggage fee was too high. That made the price equal to other airlines. Then they don't serve any drinks or snacks unless you pay more. I will never fly Spirit again!"
Pros: "It was a pretty smooth flight and we left on time."
Cons: "I realize you have to pay for any and all food and beverage items, but I had no menu in front of my seat and nobody came by to ask if we wanted anything, even though the flight was over 3 hours."
Pros: "they charged an $100 fee to my card and i have no reason why. very annoyed by this and cant get a straight"
Pros: "Everything was smooth and on time."
Cons: "Multiple delays. Turbulence. Not even offered water."
Cons: "I should have known it was too good to be true. My ticket was cheap, but when i arrived to the airport I was forced to spend all of my pocket money on an overpriced fee for Carry-on and Checked backage! Now I was prepared to pay a fee because that’s with every airline, but those prices were ridiculous. On top of that, I receive very rude treatment! I will never fly with spirit airlines again!"
Cons: "Not enough leg room. Water and small snacks not complimentary"
Cons: "They charge for water. The seats don’t recline. There is no wifi. My ticket cost $500."
Pros: "Short non stop flight. Departure and arrival on time."
Cons: "Small, uncomfortable cramped seats. Tiny tray table that holds nothing. Cheap flight made expensive by cost of bag."
Pros: "Staff are always very professional and kind."
Cons: "Seat mates needed a bath -- BADLY. I don't think there is anything the airlines can do about that!"
Cons: "Lights wouldn’t dim once we took off (this was an evening flight), seats didn’t recline they wouldn’t even give me a cup of water and there was gum stuck to the folds of the seat in front of me and some kind of brown splatter. Never flying spirit again. I usually only fly American Airlines but the tickets were price gouged by $1500 dollars."
Pros: "Crew was friendly"
Cons: "Flight was delayed by 5 hours, and all we got were biscoff cookies"
Cons: "Nos tuvieron mucho tiempo en el mostrador del check in ya que no podían ingresar a los niños menores de dos años. Ya en el avión nos cambiaron de lugar porque no habían suficientes máscaras para todos. Nos llevaron al fondo donde nos encendían las luces molestando así a las niñas e impidiendo que puedan dormir. En mitad del viaje encendieron todas las luces para hacer una especie de sorteo, todo muy molesto."
Pros: "The plane seemed safe and the flight crew were human"
Cons: "An hour plus delay at New Orleans due to weather at O'Hare turned into an extra 40 minutes dickering around the runways waiting for a gate. Also, as we approached final descent, we were told to return our seat backs to their upright position, which is kind of a dick move because the seats on this plane don't recline. Too much A/C."
Cons: "Delayed flight"
Pros: "I made it home from NOLA in one piece."
Cons: "Had to wait for a gate to open for 40 minutes once we landed at our final destination. I realize that's not entirely the airlines fault, but it is their fault for thinking that it takes close to 3 hours to fly from NOLA to Chicago when it really only takes a little over 2 hours. So of course O'Hare didn't have a gate ready when we arrived 40 minutes early."
Cons: "3 1/2 hours delay with minimal explanation. Just unacceptable. Spirit Airlines is not improving their image with this type of customer service. Seems everyone expected it and this is not the way your Airline reputation should be defined."
Cons: "I HATED that I had to pay $55 for a carry on bag. That definitely DID NOT make up for any savings (which I don't think there were) for flying with Spirit. I also HATED that they don't feed you and you have to pay A LOT of money for even basic snacks. I'm NEVER flying with Spirit again. Also, seats were so small....there was hardly any space."
Cons: "Customer service...i was so appalled i cancelled my flight and flew with south west."
Cons: "Flight delayed 4 hours because of computer problems. Still charged is for water. Missed our free shuttle to the hotel, had to pay for a taxi. Luggage took an extra hour to make it to pick up. Will never again fly Spirit"
Cons: "My original flight was canceled and I wasn't notified. My second flight was delayed with no additional information. I had no idea when I was leaving or arriving at LAX. The woman at the counter was rude and smirked at my frustration over the lack of information. I will never fly Spirit again and I will recommend that my friends do the same."
Pros: "Boarded quickly"
Cons: "Flight attendant talking badly about previous "stupid passengers" extremely loudly within earshot of all 6 of us in the back. It was a half packed flight so I guess that means party in the back for flight attendants"
Pros: "Boarding was easy and the crew was friendly"
Cons: "The charges for our carry on baggage and the flight delays."
Cons: "The staff at the check in were rude and inconsiderate. They were not helpful at all. I was charged multiple fees that were not charged on my flight to New Orleans. The crew on the flight were also rude and I never saw them smile or converse with the passengers at all. The carry on baggage fee was way too high and was double what the website said it would be. Will not fly this airline again unless I have to."
Cons: "Staff refused to acknowledge that I had paid for my luggage, claiming that I must have paid some other mystery fee. Then an hour later when the connecting flight was reported to be 2+ hours delayed, claimed that the airlines 90 minute delay policy wasn't being violated and wouldn't give a refund either."
Pros: "Ease of boarding and crew was polite"
Cons: "price of food for purchase. Some snacks should be complimentary"
Pros: "On both flights there was only one lavatory functioning on back of the plain. It was said that the front one was out of order. It happens that flight to Chicago I was seating in front and saw that the front lavatory was only not working for the passangers ,the crew was using it. One bathroom for that many people it's impossible especially when someone has diagestive issues The crew was very mean and pushy about geting up only one at a time."
Pros: "Will never fly them again."
Pros: "Overall, not recommend, do not like it, delayed, have to pay for carry-on lugggage and water!"
Pros: "We have not flown in 16 years so a lot has changed since then. Flights were good. Crews were great. Departure and arrival were on time BUT all of the up-charges for bags and seats are criminal. Ended up costing more than if we would have just flown with another company."
Pros: "the comfort of the premium seats."
Cons: "Sprit change for any single thing. Don’t even the water is free, after all the saving that you had when you book the fly, you pay more on the end with the change of carrion on, food, drinks and seats. This is a fraud what Spirit works."
Cons: "I will never fly Spirit again."
Cons: "We had a layover of 9+ hours. They were not able to get us in a connecting flight."
Pros: "Literally nothing. It was the worst."
Cons: "Uncomfortable seats, over crowding, poor service and generally just the worst trip ever."
Pros: "Flight was fine."
Cons: "Come on spirit- you can't pride yourself on being a cheap airline and then charge 100 extra dollars just for baggage I might as well just buy 100 more dollar ticket with southwest and have better service and free baggage . You guys are scalpers."
Cons: "The a la carte menu can drive up the price of the ticket by over $150 per person if you aren't aware of their luggage and seating pricing when you book the original ticket. If you purchase your luggage check-in upon purchase, it is $31 per bag...but you need to be aware of this when you book. If you missed the small print on that and learn of it later, you will pay $41. If you check it in at the airport, you will pay $50 per bag. Their luggage limit is 40 lbs. vs. 50 lbs. at most other airlines, and this can cause an additional $30 fee on top of the other fees. The seats are quite tight, and unless you are willing to pay for selecting a seat, you need to "trust" Spirit to choose your seat for you."
Pros: "Low fare"
Cons: "Poorly prepared and equipped ground crew"
Pros: "The comfortable seating was the best part of the flight."
Cons: "The main crew on the microphone did not speak clearly. There was no entertainment for the flight even though it was short. Boarding flowed ok."
Cons: "That you don't at least get free water."
Cons: "Delayed flight. Out - dated seats without entertainment. Seats did not recline."
Cons: "The flight was cancelled and the spirit crew was helpless"
Cons: "The crew wasnt polite. I had a drunk person in front of me and they didn't do anything. Not even an apology."
Pros: "Low fares"
Cons: "Baggage fees too high"