Daily cleaning, installation of cabin HEPA filters on flights from Idaho to Norfolk
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Scores according to KAYAK customer reviews
Cons: "Slat Lake is not good for mobility challenged people."
Pros: "Crew was awesome! Service was quick!"
Cons: "One flight the plane was quite warm and the air overhead was blowing warm air.. didn’t cool down until we were preparing to land and then it blew warm air out again.."
Cons: "Seat power charger didn’t work"
Pros: "Seats too small"
Cons: "Crappie entertainment. Never figured out how to login on phone,"
Cons: "If they had noticed the first plane was extremely hot before boarding everyone and leaving the gate and if once they found a new plane they had bothered to put fuel in it during the hour we deplaned, walked to a different terminal, and reboarded. Also, if they had passed out drinks or snacks during the flight."
Cons: "Flight into Seattle delayed, flight out of Seattle to Minneapolis delayed flights out of Minneapolis to Bismarck delayed. Ran from gate F to gate c24 arrived at 10:23 p.m. Slight to the park at 10:25 p.m. and they closed the door on me as I was running up there. Ran across the entire terminal to get there and they would not let me on. Last Flight of the night to Bismarck. Missed my uncle's 90th birthday party. Would not give me food voucher. Delta gate agent told me she would lose her job if she did not close the doors 8 minutes prior. However the Minneapolis flight waited for 15 minutes for people to board that plane. How does that compute? Why would they not wait 3 minutes for me rather than pay the money to put me up in a hotel?"
Pros: "Crew is always friendly"
Cons: "Aircraft broke, had to route me to an additional three stops just to get me home and through the night. Also, still unsure of where my checked baggage is."
Pros: "On time"
Cons: "Flight attendants not friendly"
Pros: "Nothing to like when 1. you are arriving at your destination after 24 hours plus delays. 2. you paid Comfort+ class (not cheap) and are constantly pushed back in the Main Cabin."
Cons: "Actual flights flying on time. What a mess!"
Cons: "Late departure in both flight segments and finally missing baggage. Buying KLM and Air France and have odious Delta instead... Too bad to represent America."
Pros: "Quick board, quick flight and everything went smoothly."
Cons: "Someone to rub my feet, but that’s wishful thinking."
Pros: "The crew was amazing"
Cons: "Don’t change my chosen seat that I paid for as I am entering the plane without my knowledge and acceptance"
Pros: "Free WiFi"
Cons: "Dirty bathroom on the plane."
Cons: "No video screens and wi-fi was too slow to use"
Pros: "Quick flight"
Cons: "Not much space for Carry ons. Much smaller than most aircrafts"
Pros: "Free movies available in flight"
Cons: "Airplane temp never comfortable Airline staff not friendly Wheelchair service terrible"
Pros: "Nothing really getting home"
Cons: "Freezing whole flight Coffee was warm not hot Lady in front of me never charged for her drink (beer)"
Cons: "No food or drinks"
Pros: "Excellent attendants. Smooth boarding and on time flight."
Cons: "Plane was Boarded and we sat for over an hour waiting on fuel. Minimizing the wait time on the plane should be considered prior to boarding. The practice of getting us on the plane to make us wait shhould be stopped. It will creat a much more relaxed and smooth delay if we are allowed to be in the terminal."
Pros: "The flight crew was friendly and personable. Beverage service was consistent and efficient. Entertainment and free WiFi messaging were great perks."
Cons: "The positives don’t even come close to offsetting the misery of Delta’s seats. I honestly don’t remember the last time I was so cramped and uncomfortable. I’m not an abnormally large man - 6 feet 200 lbs - and there was no room for my legs or my shoulders in an “upgraded economy” seat. I fly weekly for work on another major airline, and only took this one in a crunch. But I am quite certain this was my last Delta flight and I’ll be advising others similarly. The service and entertainment aren’t sufficient to mask an awful seat configuration."
Pros: "Entertainment on first flight"
Cons: "Food, no smoking at Minneapolis airport"
Pros: "Great customer service"
Pros: "The service was impeccable as always"
Pros: "nice people"
Cons: "need more food and drinks"
Pros: "That i survived"
Cons: "Cramped no entertainment cofée was nasty"
Cons: "I dont like that we wasted 3 hours delay in the fiarst fly, makimg us waste more time at los angeles it was a really nightmare"
Pros: "had connecting flight ready"
Cons: "the plane was 5 hours late, we did not even get free internet of a coffee or a free drink in the waiting room after debarring or in the waiting room connecting was ok, they had boarding passes ready but suitcases took forever to cross customs...getting bags almost an hour"
Pros: "During my experience on 19 November I encountered only wonderful crew members, from the gate attendants to the on-flight crew. Everyone was extremely helpful and kind."
Cons: "Earlier in the day when I was checking in, there was a prompt to be added to the list of volunteers to take a different flight should one of my later flights (it did not specify, I flew from DAY to ATL, and then ATL to ORF) was overbooked. My schedule was accommodating enough that I selected yes. In ATL I was called up as a potential volunteer as they needed 3 volunteers to take a later flight that day. I was told that I was not initially assigned a seat since I had earlier agreed to be a potential volunteer. I was okay with all of this. We were told that the decision would be made at the end of boarding, and we would know if our seats were needed. At the end of boarding they called for the 3 volunteers to board. I was the last one to board and was given my seat assignment. Once I got on the plane I saw that someone had already been assigned my seat and let a flight attendant know what had happened. I stood on the plane for about 10 minutes while the flight attendants and other crew members tried to figure out what had happened. My name was not listed under any cabin (main, comfort, etc) even though I had a ticket and a seat assignment. Eventually they had to open the doors again for me to get off the plan as there were no available seats. Once I got back to the gate podium I was booked on a later flight, as would have been the case had the normal course of action for volunteering to give up my seat taken place. Everyone was extremely helpful in trying to figure out what had happened, but it was still frustrating that it had to happen in that way. Luckily I don't believe the delay caused any major delay for the flight. In the end, things worked out fine, it just seems as though this is an issue that didn't need to happen."
Pros: "Delta is the best airline by far."
Cons: "My bag did not make the connection even though there was almost 4 hours layover... :("
Cons: "Delayed for 4 hours due to mechanical difficulties"
Cons: "Was not a wheelchair waiting for Wallace."
Pros: "The crew were professional and courteous"
Cons: "The fight was delayed multiple times, starting at a 5:44 takeoff and finally taking off around 9:15. It was delayed in 30 min increments, which made it hard to do anything else around the airport since I was constantly in a state of "about to board." A frustrating experience. No posts of extra snacks while waiting, or compensation or explanation of what caused the delay."
Cons: "requirement to wait for seat assignment until at the gate"
Pros: "On Time"
Pros: "Delta made sure my husband and I had seats together and my husband was thrilled to have a window seat. We took off and arrived earlier than scheduled so we didn't have to run to catch our connecting flight."
Cons: "Everything was perfect. Nothing negative to report."
Pros: "The crew was great, boarding and exit went smoothly."
Cons: "Seats are tight, not very roomy, I'm 6' tall and my knees were in the seat in front of me. The delta studio entertainment app didn't work, couldn't use the internet at all."
Pros: "Delta flight attendants ultimately removing the passenger."
Cons: "The man that called the mother and her son a "F***** b****"."
Pros: "Helpful attendants and speedy boarding."
Pros: "Boarding reasonably quickly; able to find overhead storage for my roll-on even in Zone 3; departed on time and arrived a little early."
Cons: "Very tightly packed; minimal comfort for the flight. MD-88 not as comfortable as the Airbus from Chi to Atl."
Cons: "I have never been to Billings, so I find it rather difficult to review this flight that I have never been on."
Pros: "The crew & my seat"
Cons: "The movie offerings & the snack offerings."
Pros: "We arrived in Las Vegas"
Cons: "Even in first class, it appeared to me that the legroom has been decreased."
Pros: "They had aircraft flying to my destination. All other airlines were booked for the time and the destination I had in mind."
Cons: "Long Delays, Over Booked Flights, Customer Service is not helpful, Wrong info delivered by Customer Service, No boarding gate info, Luggage was damaged, and I was charged a large premium with no added value. Delta sold me a 1st class flight because of their delays and overbooking their flights. This was because they could not fulfill the ticket I had. This was Delta's solution to their problem caused by them. I still have no idea why the flights were delayed. On top of all this, I overheard a walk-on pilot ask if there was room for him to catch a lift home. The flight attendant responded with "absolutely this flight is not full at all, you can sit right here". Wait I had to pay 200 bucks extra for an overbooked flight and you are having your Delta representatives say different. This was my first and last trip with Delta. I spent 1000 dollars for round trip ticket from Seattle to Spokane WA. No way is that OK or acceptable under any circumstances to treat your customers like this. The best part about all of this is, I have sent feedback and called customer service to talk to a manager to hear the blame put on back on me. Perception is reality Delta. Awful service, awful prices, awful care, awful communication, and awful value for the money."
Pros: "Length of flight was good, one of the flight attendants was very nice"
Cons: "Flight attendant arguing and having words with a passenger BEFORE the flight even took off was very alarming, the attendant had walked past the seat, we saw her face change, she halted and walked back to the passenger and a very heated and negative exchange ensued, then another flight attendant came out and threatened to evict the passenger from the flight, this was before the flight even took place .... all passengers were like just remove them already ... t his is a short flight and most of use were connecting from a long flight from overseas ...."
Cons: "even though I paid for premium economy, the seating was still cramped shoulder to shoulder"
Cons: "The fact that we wait on the tarmac for an extended period of time before we were informed that we had too much fuel so we had to burn off fuel before we could take off."
Cons: "No fuel available"
Cons: "AA is not following any social distancing. While you are not able to choose middle seats because you would think they are reserving those for space between passengers. The last 2 flight I have taken with AA have been full with no distancing or capacity limitations in the plane. One thing is what they say in their website and one thing completely different is what they actually do in the plane. Unacceptable during this pandemic"
Pros: "I got on my flight"
Cons: "Flight delay could’ve been backed up with a reason why. Nothing was said until we asked."
Pros: "Great crew!"
Cons: "We paid for WiFi but it was not working on this flight."
Pros: "Crew was nice"
Cons: "Leaving airport on time would’ve been a pleasure"
Pros: "Mechanical difficulty and ineptitude -twice at repairs. Undisclosed landing complications due to runways issues in Phoenix resulting in missed connections."
Cons: "Reasonable arrangements were made for hotel, shuttle, and meal voucher, but the airport was virtually closed for the night and getting to ground transportation nearly impossible. Thank the airport cleaning service who were the most helpful"
Pros: "Nothing on this flight was good except for the Captain with constant updates on the never ending delays."
Cons: "This flight was delayed for nearly three hours due to a mechanical problem with the assigned aircraft. We did not get the reason for the delay until nearly 2 hours after the scheduled departure time. Then, when a new plane was assigned. The boarding agents were rude. The flight attendant was rude."
Pros: "The plane was a good size for that length of trip. Free entertainment options were excellent."
Cons: "Had to pay $80 for an upgrade to be (fairly) comfortable for the flight."
Pros: "Good seating and pleasant crew."
Cons: "Board in reverse order so the back of the plane gets filled first"
Pros: "Crew was really great!"
Cons: "My bag never left Chicago so I had to wait a day to get that"
Cons: "On time is always better, otherwise it was a good flight."
Pros: "Friendly crew"
Cons: "My flight from Madison to Chicago got cancelled and I had to drive for three hors to get to o’ Hare."
Pros: "The crew was wonderful."
Cons: "Food was passable. Confort was just OK for a 9h flight."
Pros: "We arrived on time"
Cons: "Didn’t do beverage service and had to sit on the tarmac for a while for a maintenance issue before take off"
Cons: "Poor food choices for vegetarians"
Pros: "Nice crew"
Cons: "Flight was 55 minutes late leaving making me miss my connection home. Awesome."
Cons: "The spacing between rows, the aisle and size of seats were terrible. I will go back flying British Airways and Lufthansa!!!!!"
Pros: "We landed safely; Beautiful infotainment screen that did NOT work"
Cons: "Extreme delays; Beautiful infotainment screen that did NOT work; Sitting on the runway/tarmac for hours"
Cons: "Cabin was like an icebox. People were wrapping up in sweaters and jackets. Many raised hands observed attempting to close the overhead vents. Multiple complaints to flight crew yielded a minor improvement but it was still on comfortably cool."
Cons: "Although I understand turbulence is a common experience during a flight, I would have appreciated a bottle of water from crew after they suspended service."
Cons: "As above"
Pros: "Great and friendly airline crew"
Cons: "Long time sitting in the plane without any updates from the crew. Very inefficient process in re-booking passengers and switching planes. Maintenance issues are are a trend at American Airlines."
Pros: "Easy to change the flight to another time of the day."
Cons: "Very good. Service. They try to bring customers ‘ convenience."
Cons: "I was traveling today with my daughter, who is 6 months pregnant, my 3 1/2 & 18 month old grandsons, my husband & son-in law on an international flight from Chicago to Manchester. I was very disappointed a 757 was used for an international flight! No attempt was made by staff to accomodate our family with a extra seat for the infant, even though there were a large number of rows with empty middle seats (4 of which were directly behind them!) The 1st indication of the beginning of the NIGHTMARE was when the plane arrived in Chicago and overshot the gate, this caused almost an hour delay! (We heard our crew saying "oops" while looking out the window at the plane arriving & then again when they were discussing it would have been faster if the plane had used a different method to get to the gate again.) This was then followed by a mechanical problem with a frozen water valve, requiring us to be de-iced x2! Then we started to taxi out and again had to return because of a hydraulic problem that required repair. I think we were delayed almost 3.5 hours. The crew did bring a round of water during the onground delays, and offered free drinks later in the flight. The icing on the cake was not getting the stroller back at the gate because there were no baggage handlers. I can't tell you how much FUN that was trying to corral a toddler & 3yr old with all our carry-on bags while getting thru customs! Did I mention in our haste to get off that plane we overlooked my daughter's winter maternity coat in the overhead! May be time to switch to the Friendlier Skies of United for our UK travel!"
Pros: "The plane was very nice and the seats were really quality. Shepards pie was tasty."
Cons: "Delayed for an hour and a half."
Cons: "My daughter is in a wheelchair. She was a carry on (I e I carry her on board). The staff knew this but failed to notify the airport. Hence, we had to deplane without a jetway. I didn’t. The steep stairs made it unsafe. Had to wait a long time for a handcranked lift. No one really knew what they were doing and they wanted to put her in an adult wheelchair in spite of my identifying safety issues. My daughter was scared and upset. Epic failure on AA’s part. Communication breakdown on many levels. Shameful."
Cons: "Dated plane. Business class seats did not have power outlets to charge mobile phone."
Pros: "The 777-300 is a beauty. So spacious! Traveling in the main cabin of this plane feels like you're in first class compared to other planes. Great in-flight entertainment. Clear communication from captain and crew. Overall, the best plane ride I've had in the last 5 years."
Cons: "The boarding process seemed a little unorganized but not a huge deal."
Cons: "the plane started 1 hour late and I missed my plane to warsaw"
Cons: "The boarding staff were very unprofessional. Will not fly American out of Reagan again."
Cons: "Having a fat person take up half your seat shouldn't be allowed. They should buy 2 tickets if they take up 2 seats"
Cons: "Missed connecting flight because they left late out of our origin location. We were only 2 min late but they closed the door eventhough they knew the previous flight had landed and we were on our way to the flight."
Pros: "People were ok and felt bad for all that went wrong This leg was operated by American Airlines and they are horrible compared to our experiences on British airways."
Cons: "small leg room - less on American that operated the flight then British. food was just ok and the entertainment system was broken When flying British try to make sure its not operated by American Airlines"
Cons: "There was no food offered. The stewardess was not happy to be at work."
Cons: "The crew was late because of an incoming flight they were rude to other passengers and seemed to have an attitude after a long day they made very few announcements but the flight went fast"
Pros: "Ordinary flight, not too chaotic for holiday weekend."
Cons: "My luggage was lost! Had to wait an entire day to recuperate my suitcases."
Cons: "The captain announced that the flight crew exceeded 9 work hour per day due to the takeoff delay so the passengers were forced to sit and wait in a stuffy stationary aircraft for 2 hours prior to takeoff until a different crew could arrive to service the flight."
Pros: "The employee working the desk in Seattle was great. Long lines to check in and she took the time to assign us seats next to each other. Loved the bonus of the seats being in an exit row."
Cons: "Flight changed with no notification."
Cons: "Customer service unwilling to change flight during hurricane."
Pros: "Closer to home"
Pros: "Seats were pretty good. Food was fine. Drinks were sufficient. Flight was on time, boarding was efficient enough, luggage was fine."
Cons: "Among four us us in one block of center seats, each way one entertainment system was inop. Same was true on a similar A330 flight we took three years ago. Big deal on a long flight. Cabin crew disappears into their curtained enclave as soon as they can. No coach seats are comfortable overnight, and these definitely were not."
Cons: "We were in the very last row so they ran out of food options."
Pros: "Nice plane. Great staff. 45 minutes of pleasure."
Pros: "not beat up"
Cons: "people trying to get extra carry on on"
Pros: "I love how each seat had a private entertainment center, complete with a remote for a selection of games. I also love being fed a real meal while in flight and not having to pay extra for it. The service is fantastic as well!"
Cons: "I'm 6ft 2in with long legs, so I do not enjoy it when the seat in front of me remains in the reclining position for the entire flight. The head rest is, also, low. Comes down to my shoulders and does very little for my head. Other than that, which the airline cannot help, I really enjoyed flying on Avianca!"
Cons: "Was delayed for several hours then when the plane showed up the flight was cancelled. I was not given I decent deal I was put on a letter flight when in actually I made if home earlier because of a desk woman who noticed I she could help. I was given a small sandwhich it was already late at night. No place to stay nothing while stuck in Dallas. Ended up going to philly then Newport News."
Cons: "Apparently my seat change did not go through because I was still stuck in the last row near the bathrooms. I must say, the fecal aroma really complemented the on set nausea that was triggered by the turbulence. Every time I thought I was gona drift off to sleep I was rudely awakened by the constant "thwacking" of the bathroom doors. The family next to me was nice enough but they did have a toddler who was very loud and unhappy and the tantrums followed. I have been a server for 14 years and generally can brush annoyances off like this but this was by far the worst flight I have been on."
Cons: "Great crew and smooth ride"
Pros: "Quick boarding, on time."
Cons: "The flight attendant checking people’s bags and boarding passes at the gate was not friendly."
Pros: "Good crew"
Pros: "Flight speed"
Cons: "The crew needs to remember that we are all watching and listening to them hoot and holler with themselves. During the flight the head attendant was watching a movie on her personal device. At this point anybody could do her job"
Pros: "Crew was very good and friendly."
Cons: "I would have appreciated a “free snack & cola”."
Pros: "Everything was simple and it was cool that they let the staff wear comfy clothes"
Cons: "Usb chargers in the seat, and free refreshments and peanuts"
Pros: "Direct flight was very nice. Took off on time and arrived slightly early. Flight crew was friendly and efficient."
Cons: "Baggage check not staffed until 2 hrs before flight and then it's a 20-30 minute wait to check a bag. Seats were uncomfortable, but tolerable for 2 hrs."
Cons: "Small seats, flight was late"
Cons: "They would not refund the charge for a carry on I made in error. I did not have a carry on. Would not give me info as to where I could take my complaint so I guess I took it here. The guy at the desk was HORRIBLE"
Pros: "On time flight... good stew's, all around pleasant experience."
Cons: "the seats are hard and very narrow."
Pros: "Definitely the price. Boarding process was pretty quick. Flight attendants seemed nice."
Cons: "Left a little late, but still arrived on time, so that was okay. Seats aren't the most comfortable, but that's expected. Was still able to get a little nap in."
Pros: "Crew was really nice! Flight was quick and easy"
Pros: "The staff was friendly"
Cons: "The flight was delayed multiple times, the directions on having boarding passes on the app or printed prior were not given so found that our last minute to avoid paying the front desk clerk $5.00. The flight landed 5 hours later than scheduled which is completely unacceptable."
Pros: "The price!"
Cons: "Flights in both directions were late."
Pros: "Flight crew were friendly and courteous and even added some humor. Flight was on time for departure and 20 min early on arrival. Couldn’t beat the fare. Only airline to fly direct non stop to my location."
Cons: "Had to pay for drinks or snacks. Seats did not recline. Fortunately only a little over a 2 hour flight."
Cons: "Late departure without any explanation. TSA really under staffed."
Pros: "We were delayed on takeoff, but pilot made up a lot of the time I. air"
Cons: "4 hours late. No explanation. I have flown Allegiant 3 times. Late twice."
Pros: "Great flight. Great staff."
Pros: "Like the small airport quick boarding!"
Cons: "Not lots of leg room, no reclining seats, bummer everything costs extra even water. But ok for price"
Pros: "For a “no frills” airline I like the modern aircraft, professional and friendly crew and on time departure and arrival. The flight is too short for entertainment or food service but the snacks and drinks for sale are varied and acceptably priced."
Cons: "The ground crew got something stuck in the snow and we can't get off the plane because of that."
Pros: "Kids board first and you dont have to worry about seating if u have a young child. Also, the nonstop flight was so relaxing."
Cons: "Not much..."
Pros: "Affordable and fast"
Cons: "Big guy sitting next to me took up 2 seats!!"
Pros: "Friendly staff"
Cons: "Last minute delay due to a plane malfunction. Was told very last minute. Seemed like there were no quick resolutions in play. Had to wait over three hours to fly out, doesnt that entail compensation by law?"
Pros: "on time, hepful personnel"
Cons: "my gate checked luggage was lost"
Pros: "Excellent value. They had hard time with the head count which delayed our take off. Arrived just a few minutes Late."
Pros: "Direct flight to my Destination"
Cons: "Rental car I paid for on Allegiant website didn't include $50 in airport and sales taxes making it look like the Allegiant rentals were about the same as renting directly from rental car companies. Problem is that Allegiant didn't include taxes in the quote or amount I paid online. Surprise when I got to my destination and was told it would be $50 more. Alamo agent said I wasn't the first person to have that problem. Then on return my bag was damaged and was told I could place a claim at the ticket counter. It would have been helpful to have an agent there or a way to contact an agent. No such luck. After bag charges, poor service and hidden fees Allegiant isn't really a great deal."
Pros: "Boarding speed and flight"
Cons: "Uncomfortable seats, does not recline, even water is for sale."
Cons: "Old plane with fixed seats with very limited leg room which were not comfortable- broken window shades, scratched windows, & rattles everywhere made for a long flight. Crew was ok, I would fly again if the price was enough of a savings"
Pros: "Very efficient service... for a first experience we were pretty impressed because your review overall were not that great. Good job."
Cons: "The airline nickel and dimes for everything."
Pros: "No complications and efficient boarding"
Cons: "The people that stand up when the plane stops even though they are going to have to wait till the door opens and everyone in front of them has to get off before they do."
Pros: "Quick boarding with priority access Friendly staff"
Cons: "Unclear boarding instructions. Both flights roundtrip were delayed about an hour. Wasn't advised of seat changes and reasons why. Mobile passes were unavailable due to a system issue gate attendants had to check manually. Bring own snacks or eat before flight and provide your own entertainment. Seats not reclining are uncomfortable. Not suitable for someone with back issues. First flight was uncomfortably cold return flight was uncomfortably hot."
Pros: "Nothing about this flight experience was good, with the exception of my overpriced hummus and crackers."
Cons: "Boarding was slow and archaic. Once we were all finally seated they came through 3 times with a paper trying to figure out who wasn't on board. As we taxied towards the runway a lady who felt dizzy coming on board threw up. The crew was obviously panicked and unorganized. We taxied back to our gate and waited for LA Fire for. to escort the ill lady off and clean the area. While waiting to taxi out the second time the flight attended, Tyeesha, was very rude to an elderly gent. He was seated in an exit row and she didn't think him capable. The lady on the aisle of my row volunteered to switch and Tyeesha' s response was a sharp, "Do you want to pay the higher price too?" When the lady next to me said she would gladly pay Tyeesha announced loudly that this discussion was between the two of them and everyone else needed to mind their own business. The lady offering to switch was really embarrassed, as was the elderly gent. Someone else was made to switch with him. They looked disgruntled too. In the air all the flight attendants were sharp and very direct. There were no please or thank you's used. Trash was collected silently and mostly with pointing. The armrest to my left had five flavors of chewed gum stuck to the side of it. My lap tray had grey and yellow sticky stuff on it and I chose to hold my food rather than let the two touch. The floors were untidy. The only reason I will ever fly Allegiant again is if I have no other options. It is 60 minutes closer to my house than SLC and I will be making the drive from now on."
Pros: "Loved their crew and the way they contacted you over the internet to remind you to check in, etc."
Cons: "NOTHING BAD TO SAY-a 3 1/2 hour flight on a comfortable, well piloted plane beats a connection from LAX that ends up being 8 hours for travel that day all hollow!"
Pros: "Easy boarding, smooth flight, quick cart service, fast flying"
Cons: "Seats are so small I was window seat with two men who were jammed up so uncomfortably in their seats I felt bad. I was cramped cause they had no choice but to spill over in my seat. I understand safety is important but unless the plane is in middle of taking off or landing, or horrible turbulence anyone should be able to use the bathroom. We had landed and were just sitting and waiting on a gate to open. My fellow travler happened to be on her period n was told No she could not use the bathroom. After the 3rd time of her being sent back I got up with her and a tampon in hand n told the staff they had no choice she was using that bathroom. Of course they had to phone the captain and ask for permission which he ok it, but seriously , what are we supposed to do just sit in our blood. That was not cool."
Cons: "Having to pay for drinks. But, I didn't even not mind it that much. I'd much rather a cheaper flight"
Cons: "They overcharge for bags and their weight limit is only 40 pounds. They leave the desk and hour before take off which doesn't help people who are running late. They charge you to print out your boarding pass. They don't even send the boarding pass through email, you have to download the app. Overall horrible customer service. When call for customer service you can't even get a human representative. I missed my flight and they didn't even have another flight to to accommodate me to get to my destination and no one at the front desk to talk to."
Pros: "Cabin crew was very helpful and polite. One in particular expressed a great sense of humor throughout the flight and had a great rapport w/ passengers. Flight was on-time. Fare was $111 compared to around $375 to Orlando. I was able to fit this flight into my scheduled so saved the company $$."
Cons: "Can't blame Allegiant for a noisy child, but there was a child across the aisle from me who shrieked and talked loudly THE WHOLE FLIGHT. I was trying to sleep and was NOT pleased. I like a good fare, but selling a can of Coke on the flight for $2 seems a bit extreme. Glad there are cut-rate airlines out there as an option, but I won't be flying them any more than necessary."
Pros: "It's a cheap direct flight. Seats don't recline, so if you're tall, you won't have anyone leaning into your knees."
Cons: "The seats are really packed in, and people kept slamming into my elbow as they walked down the aisle. De-planing was a bit chaotic, I don't think many of these people fly regularly, and were having some serious heebie-jeebies at their bags being in an overhead compartment not immediately above their head. So before anyone was mobile or doors were open, there were large pieces of luggage being passed around through really crowded spaces. Chill, people. The baggage carousel at the new terminal was poorly designed, shutting down when people went to pick up their bags. It took awhile to get our bags, and we were scolded by the staff for tripping some sensor. I don't know what universe y'all live in, but in this one, you have to move close to the carousel to lift your bag. So the sensor tripped like three times and people were unhappy."
Pros: "I sat in the front row so that I had leg room. It was worth the extra 20 bucks."
Cons: "No champagne."
Cons: "Plane was an hour late."
Pros: "Friendly crew"
Cons: "Plane seemed very old. Seating was cramped and uncomfortable. Add on fees for everything."
Pros: "It was cheap and was no different than other flights I have taken."
Cons: "Their station at the airport didn't open until about an hour before my flight."
Pros: "Not much"
Cons: "7 ½ hr maintenance delay. Entirely predictable and easily forecasts. Pretty bush league."
Pros: "Spanish speaking lady employee at the counter very helpful."
Pros: "Good on the price."
Cons: "Plane was delayed, but wasn't the airlines fault just bad weather. Didn't like that I was charged for a carry-on bag, those should be free."
Pros: "Punctual and well run."
Cons: "Seats are unadjustable and uncomfortable. Just like riding a cheap bus."
Pros: "The Allegent App works great - and says big time on check in - must have."
Cons: "cant complain for the money to fly to Hawaii"
Pros: "Nothing really"
Cons: "1. Too cold! 2. Stewardesses congregated up in front of my seating area for the whole 5 hour flight to talk and eat. Not paying attention to customers. 3. Unprofessional behavior by stewardesses. Especially one named Marisol. Came all the way to the front where I was seated to complain and gossip about her peer on the same flight. About how 'she is going to drive her crazy. Can't stand to work with her. She thinks she's so much better'. I had never seen such unprofessional behavior!!! 4. None of the stewardesses acted like they wanted to be there. Like we, the customers, were a burden. Without us they wouldn't have a job. It's their profession they chose to do so they should be able to at least fake being happy to be there. If not then they should find something else to do."
Pros: "Love the texting notices."
Cons: "It was all good!"
Pros: "Safe trip. Kept informed of short delay. Thank you."
Pros: "The range of 'free' food and beverages (including beer, wine, and liquor was phenomenal, and the functionality of the 777 touch-screen was outstanding. Seating was also more comfortable than comparable flights on AA."
Pros: "Crew did a good job. In flight entertainment was great. Need a way to use my wireless headphones with the direct tv (maybe through the United app?)"
Cons: "Seats in First Class were not as comfortable as I would expect. Hardly any padding in the back or in the armrests. Didn’t care for the food on either flight. Can’t you just serve some good ol’ Meat and potatoes with gravy, a plain vegetable and a roll?"
Pros: "Good crew"
Cons: "Leg room"
Pros: "The crew were friendly & efficient, the flights were on time, & the gate staff kept us well informed of any changes."
Pros: "Yes, crew were great, seat was okay"
Cons: "Have life vests on board for the crew, was delayed over 2 1/2 hours on run way!"
Cons: "More leg room"
Cons: "Nothing, overall great experience"
Pros: "It didn’t happen."
Cons: "Because of the late plane and possible missed connection, I was re-booked for the next day without any compensation."
Cons: "This is one of several times I have flown United, and been delayed at the last minute and then excessively delayed with no communication. Once we finally boarded we sat on the tarmac another 30 minutes before we started take-off process and only THEN did anyone tell us what was going on. We got the feeling the flight was delayed all day - would have preferred a heads up so we could have enjoyed more time NOT in the airport!!!"
Cons: "Cramped. Baggage was out on another flight. Should've contacted me for me to travel on earlier flight with my luggage. Waited over one hour in cramped plane before take off. Plane ended up being 1 hour 45 min late."
Pros: "Very pleasant attentive crew and ground staff. An aborted takeoff on tarmac meant a return to the departure gate and the plane taken to maintenance. The ground staff were superb in dealing with a full plane load of passengers many of whom had onward connections. This meant we had to stay overnight and fly first thing the next morning. Full marks to United for dealing with a potentially dangerous situation and then assisting everyone back in the terminal."
Pros: "Not much."
Cons: "Little to no updates and wrong information when finally given. I was bumped out of my premium seat. I had to ask for refunds for the upgrade and priority seating they were not offered. And I had to ask for a meal voucher since none was offered. Alaska always has offered fist no asking needed."
Cons: "Never got the chance to make it to Norfolk with United. They would not provide us a plane same day or our money back or money for the rental car we required."
Pros: "On time and efficient."
Cons: "I’m still hungry. Walking halfway round the airport to get to my connection destroyed my eating time. I hate that food has been removed from domestic flights. Another long walk from landing gate to transportation while still hungry."
Cons: "Flight was canceled"
Pros: "The flight attendant kept the drinks and snacks coming and looked abundantly joyful to serve us. One of the best flights I've ever been on."
Cons: "No pillow or blanket."
Pros: "Good crew"
Cons: "Flight was delayed. Super small aircraft so suitcases didn't fit. Didn't have food options, just pretzels."
Pros: "Flight attendants were very nice"
Cons: "The overhead a.c. spout didn't work. Plane was very hot."
Pros: "It was smooth and enjoyable."
Cons: "It wasn't until AFTER everyone boarded the plane at 9:45 that they informed us that " they only had until midnight to reboot their system so they HAVE to do it RIGHT THEN" then they informed us twice that it was "stuck" and "not working" our plane was supposed to land at 11:18 and we didn't take off until 11:00. My husband has work at 5:30 in the morning as well as my brother who was supposed to pick us up and they are in the navy so being late isn't an option. My brother could no longer pick us up due to the fact that we did t get our luggage until 1 in the morning and he has work in a few hours so we had to wait for a taxi and pay a buttload to get home in Virginia Beach. NOT PLEASED!!"
Pros: "The entertainment options were good. The flight attendants were nice."
Cons: "No food on a 3 hour flight?"
Pros: "Crew were great"
Cons: "$27 for a double Jack and (1/2 a can) Coke and a beer seems excessive."
Cons: "Had to be transferred to a different airline because my first flight was delayed which would have made me miss my connecting flight."
Pros: "More fights to choose"
Cons: "Could not choose the seat at the time booking"
Pros: "That we got to Little Rock early"
Cons: "I had ordered ginger rail and the lady brought me a Diet Coke I told her I don't like Diet Coke because I don't drink Coke and she said I thought that's what you want it now you have to hold onto it until they come back and pick up the trash and she never brought me the ginger rail to drink she walked away and I never drank nothing on the flight back to Little Rock that lady was so rude"
Cons: "Could not understand the announcements on the overhead speakers. Chicago remains one of the poorest hub airports to go through. Crowded. Small gate areas. People lining up to board need to stand in the walkways."
Pros: "Great staff and everything on time"
Cons: "That a bunch of travelers including myself missed our connecting flight in Chicago after united chamged our arrival gate but didn't have any crew to man the jet way. We sat for 20 mins right in front of our gate. From 1 pm to 10 on my flight to Asheville from Chicago was delayed many many times waiting for our airplane to arrive. Upsetting that we missed our connection due to United's poor planning, they didn't hold our connecting flight for us but we had to wait all night for other flights."
Cons: "The flight to Dulles was okey but flight to Norfolk was constant shaking of airplane without any explanation from the pilot of the problem and everyone was a little uptight wondering what was going on. Crew un able to do any of their duties! Very Unpleasant. Not sure I will fly United again!"
Pros: "It was so smooth.No long lines ,no delays,a straight thru flight.And on Christmas Eve morning."
Pros: "Very smooth and easy. Thank you"
Pros: "Fast and smooth"
Pros: "Good crew on both legs of my flight. Airbus from LAX to Chicago was a bit tight, but Chicago to Norfolk was pretty comfortable (different plane). . The SINGLE MOST IMPORTANT thing about this.....and any other flight.....is leaving your place or origin and arriving at your destination SAFELY and without incident. For this, I'm always happy for an uneventful flight. Thanks United."
Cons: "You DO have to have the United app to watch any entertainment. This is kind of a downer. If you have WiFi on a plane, why limit it to just ONE app? Standard snacks and drinks so nothing special there"
Pros: "Finally got onto the plane and the rest of my experience was much better."
Cons: "When i got to Houston, the monitors were down, getting help from United was not easy, was passed off to many people and finally directed to the ticket counter. This was my first time in Houston and the gates were a bit confusing. I was in B area of airport for my tiny plane. I was told where to go with the wave of her hand and she did not want to be bothered more...got to the gated area and the agents there were way too busy chatting to be bothered. On my return trip home was better because i now knew the layout. I am sure my next trip will be improved."
Cons: "Was not happy to have to make 2 stops"
Cons: "Air quality"
Pros: "The flights were on time and very professional ."
Pros: "They have a snack and a drink on such a short flight."
Cons: "Very late departing Boise. No crew to fly plane. Our plane sat at the gate with no crew to fly it."
Cons: "Flight was delayed a total of 3.5 hours with each delay being posted as 30 minutes. Very little information provided by the gate employees. On this trip we flew a total of 4 legs (with 5 boarding opportunities due to one leg being rescheduled to the next day as a result of delays) and had "mechnical delays" on 4 of the 5 boarding opportunities. We won't be flying United again."
Pros: "As usual the staff were great! The flight was on time."
Cons: "No snacks were distributed. I would've thought they could've handed out pretzels or peanuts."
Cons: "I think that after first class they should load the plane from the last seat forward for ease of getting to the back seats"
Cons: "Worst ever Can you credit my credit card for a full refund"
Pros: "On time and arrived early"
Cons: "United are the most rudest phone people on the phone to deal with and if it's there fault they never want to comp u last time I fly with united"
Pros: "Some staff tried to be helpful and we kind."
Cons: "We were bumped off our connecting flight by a Frontier staff member in Spokane, WA, and then had to pay $60 each to get on the flight we were originally supposed to be on. Will be calling to see about a refund."
Pros: "On time. Boarding easy and organized. Crew were nice."
Cons: "No drinks at all to "minimize contact". A bottle of water would have been nice."
Pros: "Very friendly. Cared about the customers. Arranged seating to spread out the passengers."
Cons: "WiFi on the plane!"
Pros: "Crew was good and flight was fine."
Cons: "I would like to say that I wish your company cared more about people during this troubling time dealing with COVID situations. Your plane was jam packed with people in the front half, and the last 8 rows of the plane had nobody in the seats. I thought we were supposed to stay distanced as best as possible but I think you should really reevaluate how your system works."
Cons: "I did not like that we had to pay for a drink or anything. The flight was uncomfortable no space and just not what I thought. First and last time flying frontier"
Pros: "Ticket agent and crew were very friendly and professional"
Cons: "Downloaded the Frontier app, but could not get my boarding pass. Had to go to ticket agent at airport. Baggage charges confusing."
Cons: "Being able to cancel without paying extra"
Pros: "More easy to board with the size bag, within their limits, that I thought it would be. Didn't know about all the price sticklers until after I bought my plane tickets, but once I knew the rules and we only packed one change of clothes into a small bag that we could carry on, everything else went smoothly."
Cons: "No USB ports on the plane and no entertainment. I've never flown Frontier before so I asked the male Steward a couple of questions about the drinks (short bright from GEG to LAS) he was rude as if I should know the rules. So I simply got water which he filled one third of the way and that was it :-("
Pros: "Getting off the plane"
Cons: "Everything before that."
Pros: "Crew did fairly well under the circumstances. Clean aircraft."
Cons: "4 hour delay because frontier either doesn’t contract for or refuses to pay for deicing services in Phoenix. The pilot stated that Sky Harbor doesn’t have deicing services which I personally know to be false because southwest and delta both have deicing services and their is a deicing location at the airport. Instead we waited for the sun to thaw the airplane and further waited for a fuel truck afterwards. Only the first three rows have reclining seats that you pay extra for. I only recommend frontier for SHORT commutes, as the seats really are that uncomfortable with very little padding. NEVER AGAIN!"
Cons: "After Frontier charged me $50 for a carry-on bag absolutely nothing was good about the flight other than the 1:30 flight time. I couldn't wait to get off of the plane. Frontier charges you for every little thing. It is no wonder the exit row seats were empty too. They charged an extra $47.50 on the flight to Orlando so I opted out for the return flight. No more flights on Frontier for me."
Pros: "Flight was on time"
Cons: "Paying $50.00 for each checked or carry on bag"
Cons: "2 hours delayed flight. No one behind the counter to discuss it. Seats are hard with no head support and they do not decline, there is no in-flight entertainment, no free drinks, complimentary snacks are limited and bland. We must have sat on the tarmac for 40 mins before departing, and upon arrival waited on the tarmac for another 30 mins. The longest two hour flight ever. I know Frontier is a coach airline but why isn't there any televisions, or even a magazine to kill time?"
Cons: "Cheep and with all the things I paid wxtra next time I will fly regular airlines"
Pros: "That I made it there in one piece."
Cons: "Not worth saving a couple dollars. Front tier airlines does not allow you to pick your seats before hand nor does it allow you to select baggage and the app, it is recessed for whatever reason. The seats are extremely tiny the tree table is so small you can barely fit an English muffin on it. There is no entertainment whatsoever, there is no Internet on the plane, and if you want anything to eat or drink besides water you will be paying for it. I’m sorry to say but flying on frontier was more like a punishment for me. I always fly American and wanted to save a few dollars what a mistake! With American most the planes that I have flown in have free movie entertainment and everybody seat the seats are comfortable And recline. And the snacks are free along with the soda. Please think twice before flying frontier."
Pros: "The crew was nice."
Cons: "Uncomfortable seats. Not enough space. Makes nervous flyers even more anxious. No entertainment. No TVs. No charging or WiFi."
Pros: "The crew was friendly, and positive. The flight was shorter than projected."
Cons: "On our 5:10 AM flight home to Milwaukee from Austin the plane was delayed by 50 minuets because "not all of the crew had arrived yet". Wish a checked bag wasn't so pricey. I get paying 25$ but not 45$. It was a cheap round trip flight- but we definitely "got what we paid for" in that sense."
Pros: "The airplane was comfortable and the flight was on time. The crew was professional and the plane was well flown."
Cons: "No personnel available for early bag checkin. In the past I had problems with Frontier cancelling with no explanation or assistance."
Pros: "I LOVED our flight crew. Megatron (aka Megan the greatest flight attendant of all time) was so entertaining. I wish she was my flight attendant on every trip!"
Pros: "The helpful counter agent."
Cons: "All ok."
Pros: "Forced to order a $50 Uber because the flight was delayed over 3hrs. I would like a refund since I always take public transit and allowed for some delays to still be able to take the A-line train. With no explanations our flight was delayed over 3hrs which made us land after the last train and when I talked with frontier agents they said that public transport schedules were not their problem, however their delay prevented me from using RTD and accruing a large charge for a ride home."
Cons: "I was not happy with the large delay along with the horrible customer service. For being a low end airline you should understand that your customers can not afford rides from the airport and rely heavily on the train from dia."
Pros: "Seats and legroom seem roomier than other airlines. Helps that seats don't recline."
Cons: "Booked with kayak. Reservation came from KIwi.com? Frontier flight was canceled for maintenance. No email notification that I was automatically rebooked onto United flight by frontier. 4 hrs spent trying to get through to frontier booking agent to find out. No way to call internation number at kiwi.com. Will NOT ever book again with kayak."
Pros: "Easy boarding"
Cons: "Packed flight, additional fees"
Pros: "I love the price, obviously. Staff was nice & knowledgeable."
Cons: "Uncomfortable seats and cramped. I purchased a seat with extra room for $45 & it was worth it. The regular seats don't recline & there is hardly leg space (& im a small woman). Splurge on the extra room."
Cons: "No frills doesn't mean to lessen the flight experience of your passengers. They are after all the ones the airline industry services. Can't sell airline tickets with passengers standing. So the mere fact that you have to pay for seat....Is beyond being cheap. There's a 1st and a last time for an experience. This is one I wouldn't want to experience again."
Pros: "They charge different fee on luggage I pay$ 85 this is a rip off"
Pros: "Price of the ticket sfo- denver"
Cons: "- no email from frontier reminding about check-in. - surprise charge of carry on luggage - deprature delayed by 2 HS and no acknowledgement of that by the crew"
Pros: "The airplane didn't crash!"
Cons: "Late, late, late...."
Pros: "It was truly a basic get on, get off flight."
Cons: "People push the button on what is considered carry on. The 2 people next to me literally stuffed the biggest bags under the seat in front of them and had to use them as a foot rest, cuz the bags didn't fit under the seat. How the flight crew didn't see that is beyond me. I noticed many, many people doing the same thing. People do whatever is necessary to avoid bag fees. $35 to use the overhead is ridiculous. Half the overheads were empty. Seats are very uncomfortable. You get what you pay for."
Pros: "I liked the price."
Cons: "I didn't like not being able to bring a carryon without paying, but I can get all of my items in a backpack so that is what I will do on future flights. Drinks and snacks also cost additional money, but they will give you water with ice for no charge."
Pros: "The price of the flight"
Cons: "The fact that frontier will not transfer checked bags to a different airline. If at all possible, I will never fly this airline again"
Pros: "Departed on tine..and landed safely"
Cons: "The seats were the most uncomfortable seats I have ever experienced. They don't recline at all. Everyone in my seating area complained about how uncomfortable the seats were. Sitting in these seats for a long flight is absolutely Horrible. I recommend you upgrade the seats."
Pros: "There were quiet babies on the flight."
Cons: "It took longer than usual to board and the staff kept going back and forth about going through the safety proceedures."
Pros: "Don't let customers know they don't get a carry on. It's an extra $60 at the gate."
Pros: "Boarding was fast"
Cons: "Nickle and dime you for everything, things were rattling all night in the back of the plane, seats don't recline, seats were very uncomfortable, tray tables are 4 inches long and don't fit anything, carry ons were extra fees, no TSA pre check, One of the worst flight experiences I have ever had. Will NOT be flying with them again and I don't recommend it for anyone with a pulse..."
Cons: "Delayed 30 mins after I arrived at the airport for unknown reason. Waited on tarmac another 30 mins (at least) after landing. We didn't get an explanation for 20 mins. The plane was literally 30 feet from the gate. It was almost funny how annoying it was. I'm surprised all the passengers kept their composure. NEVER AGAIN"
Cons: "For the 3 day trip on the one hour flight I had to pay $ 120 for a small checked bag and an equally small carry-on bag! I'll never fly with Frontier again!"
Cons: "Long flights not compatible with seat design. Seems like a health hazzard. Can't keep head from falling forward. Always takes long time to check in. Kills you with fees. Will only use as last resort."
Cons: "Luggage lost. Had to wait one hour for a frontier rep to tell us bags delayed in Denver due to low employees and handlers. Airline should be sued over hidden fees and seat charge extortion. Also charged for bags whether checked or not. Will never fly on frontier again."
Cons: "The seat headrest was uncomfortable hard to sleep.."
Pros: "Everything went smoothly."
Cons: "I felt a bit cramped."
Pros: "The price only"
Cons: "The service is minimal. Everything but a seat selected by the airline is extra. I knew that in advance, but buying a cheap ticket requires you to put up with poor customer service. The Frontier cabin crew spent most of the time on both of my flights in the front and back of the cabin talking among themselves. Both flights made you feel like a sardine. Get you on and off as quickly as possible so they can get the next herd of sheep on board for the next flight. No seat adjustment button. The refreshment tray attached to the back of seat in front of me one half to one third the size of trays on any other flights I have ever taken."
Pros: "Worse than Southwest Airlines. Uncomfortable."
Cons: "Uncomfortable seats and crew didn't smile much."
Cons: "Flight was late, last minutes charges, no seats available without extra charge, uncomfortable designed seats, and mechanical issues."
Cons: "Had to deplane, then get back on the plane, staff didn't communicate what was happening. We still didn't fly out for 45 minutes M. We had a sleepy, cranky baby because we were already flying out 2 hrs later than scheduled. No one checked in on is once. Very frustrating experience and I don't think we will fly frontier again if we can help it."
Pros: "Quick and easy boarding"
Cons: "had to pay for both baggage check...and carry on.....little to much!!!!!.....but overall it was a good experience ...."
Pros: "Cheap rate"
Cons: "$40 for a carry on??!? Very cramped, smallest tray table you've ever seen!!"
Cons: "Was charged $60 for my carry on bag when my plane ticket was only $90. Seats are also the most uncomfortable lawn chairs I've ever used. They also didn't recline which lets be honest even when getting water boarded you get to recline."
Cons: "4+ hour delay do to airline fault. Very little in terms of apology. No alternative flights. No refunds. No service. Also, please be warned: this airline *charges* for seats after you purchase the ticket (if you want an assigned seat, at the very least) and also charges for carryons! I was left with a terrible feeling about this airline and will never ever book them again."
Airlines flying from Idaho to Norfolk have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Idaho to Norfolk
Masks required on board, masks provided on flights from Idaho to Norfolk
Social distancing seating
Middle seats unavailable to book on flights from Idaho to Norfolk
Testing for antibodies, testing for symptoms for flights from Idaho to Norfolk
Waiving of change fees. Search flexible flights from Idaho to Norfolk