Daily cleaning, installation of cabin HEPA filters on flights from Illinois to Albania
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Scores according to KAYAK customer reviews
Cons: "No coffee no tea. Disgusting."
Cons: "Foddd no gud"
Cons: "Change the crew they were rude"
Pros: "The boarding, comfort and crew were excellent. Everything is very organized and professional."
Cons: "I had a 12 hour layover in Istanbul. The hotel was great and I appreciated the good food and rest. However, it took nearly an hour each way to the hotel. I think it would be great if Istanbul airways cooperated with the Yotel so transit passengers could stay in the airport. They helped me to get a visa and they say it will be reimbursed, but all of those things took time when I was so exhausted after a long flight. Overall, it was wonderful to have that opportunity to rest and shower on a long wait, but it would be even better if it was closer and it was clear ahead of time that a visa would be needed."
Pros: "The first trip from Chicago to Istanbul they given us the first chair with bed for baby But the next trip they not"
Cons: "Nice and smooth journey"
Pros: "I lost my luggage when I landed Tirana. I was unhappy for the moment, but the next day they brought it home. Very very happy with Turkish Company, I would love to travel again in the future with them. Great job."
Cons: "This was the worst airline I have flown with. I booked my tickets last minute, it was for me and my 4 month old son. I had 3 suitcases a stroller and 2 carryons. I had paid for the suitcases, but because I was traveling alone I went there with my husband and he politely asked if they could please take the carryons on the plane because she can’t carry everything by herself. The manager came out and said that we have to pay. I said I already paid extra for my suitcases please help us because my wife is carrying our son, the diaper bag and 2 carryons. He was rude stating that we have to pay each carryon. We didn’t have the extra money and my wife took everything with her. If that’s how Turkish Airline treats their customers, they shouldn’t be operating. It was the last time I use this airline. No dignity or humanity, it’s all only about the money. And when I took the stroller with my son. They made me package the stroller by myself looking that I had my son on me crying and when I asked for help they said that they can’t help me... unbelievable... they see me with 2 carryons a stroller and a baby and they can’t help me."
Pros: "The staff is very accommodating and the meals served on board were good."
Cons: "Boarding was delaeyd 5 hour's ,Very very bag experience, the trailer baby and car seat i waited more than an hour, together with more people, were not found"
Cons: "Why were they first from the Turkish Airlines staf to puschese new tickets and pay out of packet"
Cons: "Boarding took a longer time than normal"
Pros: "They take great care of their customers"
Cons: "The food"
Cons: "Hi, Your company lost one of my check-in bags. I am in Bucharest now, still waiting for my bag. Nobody knows where my bag is. Please, help find it! Under Doinita M Toranzo's name, big red bag! under Thank you!"
Pros: "service, no delays."
Pros: "On title"
Pros: "The flight and crew were fine. But I am frustrated with Turkish Airlines and their non-response about my tax refund for a flight I did not use."
Cons: "I am disappointed that Turkish Airlines has not responded to my request for a refund on taxes for this same flight that I did not use on February 19 because I was sick. Dhaka-Istanbul-Tirana-Istanbul-Chicago. They made me pay double what I paid for the entire round trip flight to move this flight 2 days later when I was well enough to fly. I have called and written several times and they have not responded. I have used Turkish Airlines for years and this is very disappointing, I am entitled to the airport taxes that I paid and did not use."
Pros: "2nd time with Turkish Airlines; no concerns. Everything handled timely and professionally."
Cons: "Very limited selection of movies."
Cons: "A bit disorganized in the beginning, but much better later on"
Pros: "every think"
Pros: "Good personal movie choices"
Cons: "Taking a bus to plane"
Pros: "The meals, items to make the trip relaxing like a toothbrush and slippers."
Cons: "That I accidentally left my sweatshirt :("
Cons: "See above"
Cons: "Mi sa furat din bagajj !!!!!!!!"
Cons: "They lost one of our bags."
Pros: "Good food"
Pros: "Everything, starting from the airport's employee"
Pros: "Flight attendants are professional and efficient, and the aircraft is clean and has an excellent entertainment center for all passengers."
Cons: "Rows are too close, with my knees pressed against the seat in front of me. That is misery for the 10-hour flight from Chicago to Istanbul. We had a much better experience when we flew Turkish Airlines a few years ago. Sad!"
Cons: "Crew was slow to pick up trays."
Pros: "The steward went out of his way to accommodate my special dietary request"
Pros: "Food and service"
Pros: "That was good every thing, thank you."
Cons: "Nathing wrong."
Pros: "Food was good, airplane was newer than expected (nearly brand new, from the look) and the movie selection was excellent - and it was all free."
Cons: "More legroom would be nice. Boarding was a bit delayed for no visible reason."
Pros: "Everything was perfect"
Pros: "Thats awesome"
Cons: "All personel it was good."
Cons: "The seat was hard for a long trip"
Pros: "Not much"
Pros: "Nothing whatsoever."
Cons: "Worst customer expireince ever. I was making a short trip to visit my very sick mother. Turkish Airline changed my connection time without notifying me such that I had 5 min left for my cooection in stambul. They gave me no other option and blamed this on Kayak and kayak blamed it on the Airline leaving me with no options. I had to stay in Birlin at my own expense. Complaint filed with Turkish airline resulted in nothing. I made several calls for update and only repose I got was we will send an email to the complaint dept. and you will here in 24 hours. This has been going on for over 5 days with no contect, update or resolution. Once back in the US, I plane to file a formal complaint with FAA and more. DO NOT take this airline. They are worst airline I have ever used and will never use it again."
Pros: "I liked everything, from check in to the end of my trip!"
Cons: "Nothing to dislike!"
Pros: "food was good"
Cons: "plane interior could be updated."
Cons: "My seat did not recline and was broken. I was not happy about this as it was a 10 hour flight, and could not get comfortable"
Pros: "I had heard about limited food options during covid flights but everything was tasty and generous. I always appreciate it when my initial flight books my check-in to my final stop and gives me all my boarding passes at once and Delta did just that. They were also really good at communicating updates like changes to the gate."
Cons: "People should just be prepared to be asked more questions than usual. It can definitely make you feel nervous but just remember that the new covid restrictions are stressful for flight staff just as much as they are stressful for you. Be cooperative and honest and you shouldn't have any problems."
Pros: "Kosher snacks! Thank you. Screens and outlets at every seat. Safe, controlled Covid protocols including de-boarding. Excellent!"
Pros: "Delta flight took extra precaution to keep all passengers safe before during and after the flight. They communicate effectively during the flight. I will be flying Delta again and again."
Cons: "The trip was great"
Pros: "The crew very professional. My flight was on time."
Cons: "We arrived around 39 minutes early and the whole process was very smooth"
Pros: "Super friendly and helpful with connections."
Cons: "The music on the plane was a bit much. Lol"
Pros: "Crew was friendly, seats really comfortable!"
Cons: "Headphones sold for $ 2. Headphones preferably free"
Pros: "Crew was attentive and accommodating."
Cons: "Gates switched 3 times and all bags had to be checked because of a small aging plane."
Pros: "Calm and safe, just like I like it."
Pros: "Short lines"
Cons: "Seating arrangements"
Cons: "The carrots were hard and the bread was cold."
Pros: "Comfortable plane due to few passengers"
Cons: "7 hour delay after flight postponed."
Cons: "I would ask that the gate does not share in detail reason for delay in seat assignment is related to getting a family sitting together when the basic rules should apply unilaterally."
Pros: "All good."
Pros: "The flight was on time, the crew was pleasant and looked like they enjoyed working in the air."
Cons: "Our second time on a 787 Dreamliner across the Atlantic as about the same as the the first. The seat pitch is very tight so when a passenger reclines into the next row the seatback nearly touches your face. The Dreamliner seats seem to be very hard and it's difficult to get comfortable."
Cons: "No AC for an hour before takeoff - very uncomfortable. Audio for tv did not work."
Cons: "Flight was delayed a bit due to a couple passenger booking/misc issues. 1st class didn’t get gate bevfood service. Oven was busted so my meal wasn’t available. Entertainment console had all channels functional except — not really an issue I just really wanted to have ESPN playing in the background"
Pros: "Son got wings, so was happy."
Cons: "No entertainment."
Cons: "It was late"
Cons: "Seat assignment for me and my traveling companion was done at gate. We had to sit in 2 different rows."
Pros: "Crew was nice and welcoming"
Cons: "Well, if our plane had been leaving on time it would've been superb."
Cons: "Notify the delay quickly"
Cons: "More print media to read on"
Pros: "Crew was great."
Cons: "Couldn’t hear/understand the pilot"
Pros: "Flight attendant in first class was amazing."
Pros: "The boarding was fast and very well handled."
Cons: "My flight from Chicago was two hours late and that's why I missed the flight from Atlanta to Buenos Aires. No one helped and did not know that the flight was delayed and I had to find a place to sleep. I'm not satisfied with the experience and I have not yet arrived in Argentina because of the whole"
Cons: "It was delayed"
Cons: "Chinese Eastern did not try to help and solve my problem."
Pros: "There was a bit of a mixup in boarding the plane but otherwise the flight was good. There was no entertainment system on this short flight. The flight attendants were very pleasant & efficient. They only served snacks on this short flight but were very good at ensuring everyone had at least one or more beverages. The premium seats were very comfortable ."
Pros: "Short flight"
Cons: "Flight attendant was not willing to go above and beyond as he stated he would. My husband asked for a coke and the flight attendant told him he could only get water."
Pros: "It was a smooth boarding, flight and exit out of the plane."
Pros: "Snacks, cleanliness and crew"
Cons: "From the begging they changed the flights for something totally different. It was a 14 hour trip. Awful"
Cons: "They take them forever to find me another fly ,make miss my other fly, my work my time and my sleep"
Pros: "It was a normal flight as well expected."
Pros: "I was with my friend"
Cons: "Delayed 12+ hours"
Pros: "I was given a complimentary upgrade."
Pros: "The crew and pilot were absolutely amazing."
Cons: "This is my 3rd delta flight in a row that has been delayed. I understand these things happen, just extremely frustrating."
Cons: "It takes time and worries to find the air train and Aeroflot registration."
Pros: "The service was amazing , the staff was honestly friendly and nice"
Pros: "Great service, nice agent friendly"
Cons: "I was unable to fly at all due to a spelling error on my ticket. The airline refused to alter the ticket. Worst experience of my life, ruined my Christmas"
Pros: "Very nice flight and attentive staff. Enjoyed the view of NYC as we flew up the East River, then looped over Nassau County to approach LGA."
Cons: "The male flight attendant who handed out the complimentary drinks and snacks acted a bit strangely. I was very thirsty, and I asked him if I could keep the rest of the can of soda. He neither said yes nor no, but rather completely ignored what I said and just poured my drink and moved on. I was a mildly annoyed, but figured maybe it was policy and he was shy and didn't want to debate the matter. When he took care of the older couple behind us, however, things got really strange. He asked them whether they wanted pretzels or peanuts, but they misheard him and asked for a ginger ale. I happened to know that he did have ginger ale, since my wife had just gotten one, but rather than just pouring the old folks a drink, he repeated himself. "Peanuts or pretzels?" They misheard again and asked him whether he had a diet ginger ale. Again, rather than just pour them the drink, he repeated himself. "Peanuts or pretzels?" This went round and round a few more times -- like a poorly designed computer UI that refuses to accept anything except the correct input -- before the old couple finally figured out the disconnect and picked their snacks before their drinks. Very weird."
Pros: "Short flight"
Cons: "Too cold Not friendly boarding agent"
Cons: "Had a death in the family and no one would help me get back home"
Pros: "The movie I watched was pleasant, although I had trouble hearing it because of the situation described below."
Cons: "There was a family seated behind us with several crying, loud children. We were miserable. Even my headphones with a Mozart sonata cranked up to loud did little to mask the noise. Probably not Dela'a fault, but the crew did nothing to mitigate the problem."
Cons: "Plane was sat broken at gate and needed part to be flown in. 150 minutes delayed. Not acceptable."
Pros: "I missed my flight for the first time and I was having a complete meltdown at the check in desk until the sweetest agent said "oh no worries sweetheart, let's find you another flight back home"... It seems so simple but with the morning I had, this simple act had me in tears! The kindness and patience she showed me was amazing and definitely the reason I will always fly Delta to any and every destination they are able to take me! <3"
Pros: "The food was good and was served with professionalism.It was an excellent service no doubt."
Cons: "Best airline"
Cons: "Breakfast/snack is very bad, but no airline provides anything decent."
Pros: "There was no in seat power despite that being listed as an amenity. Also, there was no checked bag included in my flight, despite selecting that in my search for tickets."
Cons: "In seat power for phone charging while flying transatlantic is extremely helpful. Ticket purchased was not as advertised."
Pros: "Everything very excellent"
Cons: "The seats were very small and uncomfortable, I didn’t see any stewards except to serve meals"
Pros: "Absolutely nothing."
Cons: "Absolutely everything."
Pros: "The best."
Pros: "Crew were amazing not stingy with the drinks. Boarding was easy and smooth"
Cons: "Would prefer flying with partner United though. Think they offered a better service on board"
Cons: "All went well!"
Pros: "My luggage never arrived in Munich"
Pros: "The process went just as it should. Everything was on time, orderly, pleasant and successful. I was able to get to my transfer on time, feeling good and ready for the next leg of the journey."
Pros: "Fly is Ok"
Cons: "Fly is Ok"
Cons: "small plane"
Cons: "Media screens were very unresponsive and we never did find music"
Pros: "Very satisfied"
Cons: "Long delay in taking off. Terrible food."
Cons: "All flights cancelled. Stuck overnight."
Cons: "boarding was late and slow, arrival at Frankfurt late"
Cons: "too cramped to get out of row to the isle."
Pros: "Great entertaining system"
Pros: "Crew, equipment"
Pros: "Toilet facilities"
Cons: "See above"
Cons: "Sits are extremy tight"
Cons: "Missed my flight because the baggage check in closed, but what bothered me was that the attendant did not give any solutions or help, just coldly said “you can’t get on because you can’t check in your bag” and continued to tell me that I should just throw my luggage and all my things away to at least check in and get my body on the plane. I felt like I had to coerce her for help or advice on what I should do with my situation and she didn’t really give me any beneficial help until right before my gate closed and my plane departed. As customer service, shouldn’t they offer help without having the customer feel like they need to convince the check in attendant to give them alternate solutions?"
Pros: "Service was great, meal was fantastic, seats were very comfortable, and the assortment of things they provided for entertainment were fantastic."
Pros: "By far the best flying experience in a long time..."
Cons: "Website is very difficult to navigate and use."
Cons: "I was surprised that flight attendant ask to close the bins that flight will not be delayed."
Cons: "Airline lost my luggage on the last leg of our trip."
Pros: "Missed the connection"
Cons: "Felt helpless and frustrated."
Pros: "The attention to service. We traveled with an infant and Lufthansa staff was more helpful and attentive than any other airline we've filed with our infant in the past."
Pros: "The crew"
Cons: "No escalators when we arrived in Frankfurt and the bus ride before getting on planetoAthens was not good"
Cons: "My luggage was lost"
Pros: "we flew United"
Pros: "All good"
Cons: "No bad"
Cons: "Seat headrest flaps were broken"
Pros: "No problems. As could be expected. Would do again."
Pros: "Confort and Service"
Pros: "Lots of space."
Cons: "The food was just okay."
Pros: "Everything was good, on time and without problems"
Cons: "Chairs might have been more comfortable"
Cons: "We had to cancel our tickets due to passport issue. They could not find acceptable new tickets. Plus additional money to pag was too much"
Pros: "The attendant who did help was fantastic! The ride was smooth."
Cons: "My 12 year-old had a screen that was not working and finally we got an attendant to help us out. But until then, I had attendants who were telling us to try things and then they'd leave and not come back to check up and follow through, which left us constantly trying to find someone...one time our call light was on for 20 minutes before anyone attended to us. In addition, the bathrooms were very dirty. The breakfast was a really bad muffin that I couldn't eat."
Pros: "Overall, United in US gets a two rating. International flights get a four rating."
Pros: "I loved the food for the flight and the service, it's always a pleasure to travel with Lufthansa. Awesome entertaining opportunities."
Cons: "Nothing really"
Pros: "Lots of movies."
Pros: "Hats off and Thank you to the Man behind the counter at the gate. My knees are bad and I walk with a cane, he ensured I was transported safely and in time to the new gate when we had to switch gates because of plane issues."
Cons: "When a couple of ladies boarded and were going to be seated in the exit isle. going by the color of their skin and the clothes they were wearing, the stewardess with long blonde hair, assumed they did not speak English, and rather rudely told them that they should not be in this row. To which they responded in prefect English. told her they were comfortable with the emergency seat and helping passengers. She kept pushing them and finally they switched with a couple other passengers. VERY RUDE!!!!"
Pros: "This flight was cancelled"
Cons: "This flight was cancelled and we were rebooked on the 10:30 flight to Frankfurt"
Pros: "Check in was swift"
Cons: "Friendlier approach from the crew"
Cons: "Was very satisfied with everything."
Pros: "Every thing"
Pros: "Food and workers were great"
Pros: "Good entertainment choices."
Cons: "Seat could be more comfortable"
Pros: "The crew was not very unhelpful & hardly accommodating, not helpful at all. I have never met such a cold hearted airline crew, so unthankful & not trying to help customer. They kept rolling their eyes & speaking like I was a dirt. I will NEVER fly this airline & I will make sure everyone knows."
Cons: "Came early to counter & my passport expires August 9th, so they refuse to help me & did not let me go on board even though I had approval from Jordanian country to fly there. Austerian ticket crew & supervisor did not want even to check the pass through to board with permission. The WORSE airline!!!"
Cons: "My flight was canceled and I received no communication from Austrian Airlines. There was no staff at ticketing counter. The contact number that O’Hare had was a disconnected Verizon number, which was the same number listed on their website. I had to call the international number where I was told I was rebooked on United with 2 layovers instead of one. I also lost my business class upgrade and was told there was nothing they could do about it."
Pros: "Everything went very well! Boarding was easy, the flight was smooth with little turbulence, we arrived on time, the crew was friendly and attentive, the food was good!"
Cons: "Everything was very smooth, except that the seats were not very comfortable!"
Pros: "The crew and the service was excellent. Dinner was excellent. The hot breakfast never came. We were served a roll and one small cup of coffee with no refills. That was my only complaint. On a long overseas flight I think a hot breakfast would have been better than a roll."
Cons: "very rocky,, too confined for such a long flight.thank you for a good lesson not to go austrian again"
Pros: "They were really good with checking in my excess baggage and my two cats. Cats travelled well and arrived as expected. Check in at O'Hare was very friendly. In the air, flight attendants were very accommodating and friendly. All luggage and cats arrived! The plane from O'Hare to Austria was very nice!"
Cons: "I think I have gotten used to Asiana's and Korean Airlines'. It just didn't seem to measure up to their business class service. The food (which has been highly rated!) I found to be just mediocre. Maybe it's because I was living in Asia for eight years and had become more accustom to asian cuisine?? I didn't love the seat either. When you recline, your feet are cramped inside a small area under the seat in front of you. It was cramped. The ability to customize the seat recline was limited. I like being able to move the head and feet into my own customized position. The business class seats from Vienna to Amman felt like coach."
Pros: "Very good flight crew. Decent food and nice entertainment."
Cons: "Poor web site. Very poor boarding crew. Boarding crew made no announcements for who must get re-elected ticketed for shares carrier tucked or web site ticketed passengers. No prep boarding plan given therefore mass at gate."
Pros: "A bit more leg and knee room."
Cons: "The food was dreadful. We flew Austrian last month and the food was good. We try to stay hydrated on the flights and when I asked for water at the back of the plane, I was kindly given the water and another attendant grabbed the curtain and closed it making it plain I was not to be there. (I've never had that happen on any other flight.)"
Pros: "It was perfect, very few people, great service"
Pros: "The check in crew were great. They checked my overweight carry on with no problem for free Free alcohol"
Cons: "The food was not edible"
Cons: "Sweet or saulty 'Snack' is a joke"
Pros: "Vino in Plastic cups from 1L"
Cons: "Could Food"
Pros: "Nothing stood out compared to other airlines"
Cons: "Not enough room in the seat"
Pros: "The food was good"
Cons: "Everything was fine"
Pros: "Everything. Keep up the good work."
Pros: "Friendly staff"
Pros: "Smooth strait flight, friendly polite crew"
Cons: "Our flight was cancelled .No explanation at all.Hotel was given to us.Thank you for that.We dear only 4 hours.The following day we were there since 5 in the morning and the first word was 10 o clock flight.After to many hours they decided that they can bring us to Mynih and after that flight to Tirana.So I left home Thursday 2 o clock and arrive in Tirana after 2 days. No luggage until yesterday.It never happen before.But in top of everything my plans in Albania were messed up.I have to pospne my return flight 1 week and the charges are unbelievable tooo much 650 dollars.I am not stopping here.Thank you."
Pros: "People at the desk didn't know or don't wanna say much why we have no plane"
Cons: "I arrived at Vienna on time but to Skopje we had no plans and we hade to wait till 13:40 to board"
Cons: "The aircraft was very old and smelled badly. The toillets didn't work properly and were dirty."
Pros: "Everything was great except seats uncomfortable"
Cons: "Uncomfortable seats"
Pros: "No stops"
Pros: "Would fly with them anytime."
Pros: "After departing the cluster fk that is O'Hare airport it's such a pleasure to interact with Vienna and Austrian Air. I had 'only' an hour to make the connection, and yet all, that is all, formalities took no more than 10 minutes. I had plenty of time to spare. Waiting area at the gate had plenty of seating and the staff was professional and courteous. We had to gate check bags as the plane was a regional turboprop, but everything went very smoothly."
Pros: "Compared to most American crews the Aus crew was helpful and outstanding."
Cons: "The chicken dinner was not that great and the breakfast was only a muffin, I expected more. On Turkish airlines flight from Ord to Istanbul we got a full breakfast tray."
Pros: "Very carrying crew, kind and attentive"
Cons: "Not too many choices for entertainment, a lot of Asian movies. Food was OK"
Pros: "The service and the overall flight quality, the pilot was very good!"
Pros: "Very nice and polite crew, great service."
Cons: "Regular breakfast was just a muffin and nothing else :("
Cons: "It was almost 2 hours delayed"
Pros: "Most things were OK"
Cons: "Except a crying baby near me, during first half of the flight"
Cons: "Plane rescheduled, left 55 minutes later than anticipated. I was already preparing for having my luggage lost."
Cons: "After dinners the crew did not remove trays fora long time preventing movement. When the finally did there was a rush for the toilets. Having some toilets out of order compounded the problem Food is ok at best. The morning muffin was terrible A poor comparison to our flight last year on Turkish air"
Pros: "The check- in experience was simple and the seat entertainment system was excellent!"
Cons: "Unfortunately, like any economy class seating, wider seats and more recline ability would be nice."
Cons: "Our baggage did not make it to our final destination"
Pros: "The boarding and exiting of the aircraft was smooth and organized. I really do prefer that passengers be strictly monitored when boarding the plane according to their seats. It really does make sense to board the plane from the rear forward. I realize airlines feel like they have to make their business class passengers feel special, but it really doesn't make sense for passengers to be climbing over one another."
Cons: "I left my entertainment at home in a mad rush to depart which is very unusual for me. As a result, I had to rely on Austrian Airlines' copyright licenses, and they were less than satisfactory. Fortunately, I'm flying back with Lufthansa, so I hope there will be more variety there. The lavatory at the back of the plane was filthy by the end of the flight. I don't understand why the flight attendants feel to good to clean the lavatories for their passengers. We are stuck on a flying can for 9-10 hours and deserve to have clean lavatories during that time. At one point, I was thirty and approached the back of the plane. When I entered the rear galley, the ladies looked at me like I was intruding. If self-service is not available for passengers, then flight attendants should be prepared to serve their customers."
Pros: "I am gluten free, and the stewardess knew what foods I could eat of the desserts and snacks, and I appreciated that there was food that I could eat."
Cons: "I wish the flight lasted longer than the usual 8 hours, such a great experience!"
Cons: "There were no air vents, which made for a hot flight."
Pros: "The crew was the only good thing about this flight/airline."
Cons: "I was very disappointed with Austrian airlines. I was not able to pick my own seat even after I checked in and the actual seats on the plane were extremely small and uncomfortable. This made it impossible for me to enjoy mi flight. A 5'6' person should not have any issues but my knees were touching the seat in front of me. The seat was very narrow - it felt cramped and as if they turned a space designed for 2-4-2 into a 3-4-3. When I called the customer service before the flight to get a seat next to my husband who had a separate reservation, it took about 4 calls before anyone even mentioned that out reservations could be linked together. will not fly Austrian airlines again."
Pros: "Airplane was clean. We traveled safe."
Cons: "They ran out of food options by the time they got to us. The arm rest didn't work. It was broken. No solutions were found to resolve the problem."
Cons: "entertainment, comfort"
Pros: "The fact that we landed safe. Besides this nothing much."
Cons: "Plane on time for the start would be a nice thing. But the list goes..."
Cons: "Boarding was a little less orderly than I am used to, but everything else was great service for the price"
Cons: "Better communication on board. It was difficult to hear and to understand announcements, which were few."
Cons: "I missed connection flight from Warsaw to Belgrade, so they sent me on another flight to Vienna and than to Belgrade. All together almost 20 hours of flying. Layover was 1 hour on flight from Chicago. Entertainment Screen was freezing every 10 min. It was imposable to watch movie"
Cons: "Be on time and don’t lose my baggage"
Pros: "yes yes excellent"
Cons: "Employees at airport in Budapest didn’t speak English, also went to restroom and there was no access for handicapped people, I’m on wheelchair. I will never again go that way, very bad experience."
Pros: "I liked that I wasn’t one of the people who had to sprint to my connection"
Cons: "Not way over booking all three of my flights. Each time the flights are asking people to change their plans for compensation."
Pros: "Good organization for connecting flights, since first one departed one hour late"
Cons: "Not put me in middle sit never again"
Cons: "touch screen didn't work,"
Pros: "Plane was clean"
Cons: "Entertainment system locked up and did not work. I summoned crew but they never responded 3 times"
Pros: "That they worked with us to get us on the same day flight with turkish airline."
Cons: "They need to better plan with passengers, the plane was late and we would need to spend 1 day in hotel in Warsaw."
Cons: "Seat layout"
Pros: "Yes.I am happy."
Pros: "LOT flight delayed 2 hours. Arrived too late for last leg home. We are out $400 and now have to buy train tickets."
Cons: "LOT flight delayed 2 hours. Arrived too late for last leg home. We are out $400 and now have to buy train tickets."
Cons: "Limited leg room and cramped quarters when person in front of you leans back."
Cons: "They kept changing departure time from Warsaw to Lviv , and totally we were stocked at airport for 4 hours. Lot didn't provide any drink or food, and also they didn't give us any information about our flight, they just ignored us. We were very frustrated, our kids were hungry and thirsty but nobody from LOT company didn't care about it. They even didn't say "sorry " . I will not recommend this airline to my friends or to somebody else, just be careful with this airline."
Pros: "Direct flying"
Cons: "Not on time, 3 hrs delay flying in and 1hr delay coming back"
Cons: "It was horrible. They canceled my flight so I couldn’t go. They have stolen my $$$ :("
Pros: "787 Dreamliner is the most spacious"
Cons: "LOT was late on every flight. Did not miss any connections, but could not leave on-time if it was there only responsibility."
Pros: "Is a direct flight to Budapesr"
Cons: "We left Chicago at 7:58 pm instead of 4:35 pm, they got us on the airplane and than we just sat there for 3 hrs till finally we were able to take off. No explanation was offered for the delay"
Cons: "Flights were very late, had to take different flights, arriving 5h later and too late for an appointment. Very disappointed."
Pros: "Nice plane. Crew was great"
Cons: "Boarding in Chicago was late and seemed confused; partly because of gat configuration. Not much choice in entertainment"
Cons: "a worst ever trip"
Pros: "Not at all"
Cons: "My brother in law lost his connection flight to Bucharest. The flight was 1 1/2 hours late. They don't know what they're doing"
Pros: "Price, non-stop to Warsaw In flight entertainment options pretty good."
Cons: "Extremely cramped and uncomfortable seats. Cabin was hot and humid, no air vents to control temps."
Pros: "Flight was delayed for 2 hours, and there was not much information for how long and why"
Cons: "Lack of information"
Cons: "Flight from Chicago was delayed for two hours. Missed my connection flight to Odessa and still in Warsaw waiting for my flight to Odessa."
Cons: "arrived one hour late to krakow and my baggage was sent to warsow"
Cons: "Flight was delayed by over 8 Hours. Terrible experience."
Cons: "Crew moved extremely slow despite a delay. (E.g. we could have departed sooner if they moved quicker and were more organized. Boarding process was poorly managed and chaotic. Total lack of communication about the delay. Missed our connecting flight due to the delay and had to beg for info about how to get a new flight."
Pros: "LOT does great with boarding, food, and entertainment. The food is very tasty and plentiful. The boarding process is smooth and the people are very nice. And the selection of movies and TV is very broad, and the equipment works well."
Cons: "The crew on the plane are short with passengers and don't seem to go out of their way to make passengers comfortable. This lack of effort stands out very much in the background of super-uncomfortable seats on Dreamliners. There is relatively much less space available for passengers between rows and between seats themselves. It makes long flights exceptionally painful, especially for people who are not extra small or young. I have gotten to the point that I choose to fly different airlines even if that means a bit more money and an extra stop because I cannot handle 8 or 9 hours on the Dreamliners, especially when the flights are full."
Pros: "Very caring flight attendants, awesome service."
Cons: "Took too long to get our luggage."
Pros: "Keeping announcements to minimum hence allowing for silence and sleep was great. Personally, being served a meal around midnight seems unnecessary. My preference would be for a bigger breakfast."
Pros: "NOTHING...!!!!!! ZEROOO STARS....very unprofesionall...., this was my first and last time traveling with this aholes..........!!!"
Cons: "I don’t wana waste my time anymore talking about this f...... joke of company.......necer again"
Cons: "I have been told at the airport that I had an unconfirmed flight and was told that I could not travel to Istanbul. I am still at my departure city, in Chicago. I bought my tickets just like anybody would, go on the website, pick the flights and pay. But someone did not do their job correctly and did not correctly confirm my flight. I paid for this incompetence by missing Christmas and a business meeting. Do not think it will never happen to you, it is just a matter of time that this kind of bad service catches up to you. The system is so disconnected or careless that it can't even figure out I couldn't take the flight which it is is asking me a review for."
Pros: "On time, smooth flight"
Cons: "Boarding chaotic. Switched gates (m5 on boarding pass, actually m4. Shoud have announced or left a note."
Pros: "Enough space to sit"
Cons: "Everything in English language was barely understandable"
Pros: "What a joke, I’ll never use LOT AGAIN"
Cons: "My flight from the original destination was 15 min late and they left me stranded in Warsaw."
Pros: "Quick boarding, clean aircraft"
Cons: "Rude flight attendants, tv screen not working"
Pros: "Seemed good overall. Was delayed a little getting out, but pilot picked up the pace and landed on time. Only issue is the movie selection, mostly year+ old, and only polish tv shows."
Pros: "Boarding from the lounge, Professional crew, was lucky not to have seated next to me, timely arrival, nice modern aircraft."
Cons: "The seat was very uncomfortable in comparison with other long haul flight seats, must be some ergonomic issue, I arrived more worn than usually when flying this route. The food was very low quality and wine or beer was only served for payment unlike on other airlines."
Cons: "BROKEN LIGHT! I wish I had some tape or even a bandaid to block that annoying light- did not sleep at all"
Cons: "Long delay for departure"
Pros: "Was ok"
Cons: "Lost my luggage"
Cons: "Nor enough beverage for such a long flight Ice cube?"
Cons: "The flight was delayed from Chicago for over an hour.My luggage was opened and half of my clothes and presents were stolen!"
Pros: "Very attentive staff. Comfortable seats. I fell asleep somewhere in Canada and woke up in Brussels. Amazing."
Airlines flying from Illinois to Albania have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Illinois to Albania
Masks required on board, masks provided on flights from Illinois to Albania
Social distancing seating
Middle seats unavailable to book on flights from Illinois to Albania
Testing for antibodies, testing for symptoms for flights from Illinois to Albania
Waiving of change fees. Search flexible flights from Illinois to Albania