Pros: "I had heard about limited food options during covid flights but everything was tasty and generous. I always appreciate it when my initial flight books my check-in to my final stop and gives me all my boarding passes at once and Delta did just that. They were also really good at communicating updates like changes to the gate."
Cons: "People should just be prepared to be asked more questions than usual. It can definitely make you feel nervous but just remember that the new covid restrictions are stressful for flight staff just as much as they are stressful for you. Be cooperative and honest and you shouldn't have any problems."
Cons: "We had a 2.5 hour delay because there was someone missing in the crew. It sounded like it hadn’t been properly planned for the flight so it was frustrating. However, once that person showed up, everything was great and the crew was very sweet"
Pros: "Great crew and friendly"
Pros: "Clean, comfortable, empty middle seats. Good movie selection."
Cons: "Snacks lacked variety and nutritional value."
Cons: "The man sitting next to me was coughing and not covering his mouth. I am especially concerned given the recent Coronavirus outbreak."
Pros: "Everything was good starting with boarding to disembarking airplane. Crew was respectful and the airplane seemed to be clean in general. I’m flight entertainment is excellent and made the flight seem a lot shorter."
Cons: "Boarding pass has specific alphabet zones but boarding was done via cabin number which was slightly confusing. I didn’t realize that zone E is part of cabin 2. I think more clear instructions should be given."
Pros: "Super crew. Reasonably good food. Liked how safety conscious crew was."
Cons: "Nothing. Great job everyone"
Cons: "My wife and I couldn't sit together regarless of how much money we wished to spend on reserving seats."
Pros: "no very poor , terrible plans and plane service"
Cons: "better aircraft, better trained staff from delta service in tei cities wonderful fred"
Cons: "More leg room and seat width. I don’t like having other passengers pressed against me."
Cons: "I had window seats on all flights and was boarded after those in middle/aisle seats 3 out of 4 times. Less legroom in the cheap seats. High whining pitch on speaker during announcements on last leg."
Cons: "My flight from Chicago was two hours late and that's why I missed the flight from Atlanta to Buenos Aires. No one helped and did not know that the flight was delayed and I had to find a place to sleep. I'm not satisfied with the experience and I have not yet arrived in Argentina because of the whole"
Cons: "... on top of that I kindly requested to speak with a supervisor and i was denied it. As a customer I deserved that. I would a ticket with Aerolineas and nowhere it said it was delta. I followed the baggage allowance explained on kayak website and on Aerolineas Argentinas. I took a bicycle which is free and i pay $100 to packed it as Aerolineas wanted. When I arrived it was a Delta flight and they told they don't allow bicycles and that i had to play $150. Aerolineas website and kayak clearly says that bicycles were free on my flight. I show the agent my ticket and that no where it said delta to consider what he was saying since it is an alliance but i was not informed about it. He said no and after wait there for a while before boarding i kindly ask to speak with a supervisor and the denied it and disappeared. I request a refund of my fee to you for providing incorrect information."
Cons: "Lost my both bags in transit. Also, did not get wheelchair services at Paris and had to walk everywhere with bad legs. Not good."
Pros: "See Below.. Inflight WiFi Entertainment Options"
Cons: "Flight was delayed hour due to missing crew. Boarding involved a bus taking to stairs-only-access tiny plane, in pouring down rain. Grumpy flight attendant. All Carryons taken. Ran out of snacks and beverage service."
Pros: "Free Tillamook snacks that were filling, upgraded snacks"
Cons: "Most of the crew. They were literally no smiles except one nice lady. Just blank stares and quick handing off, not expecting a smile, but most of the crew was cold for idk what reason (except one nice lady)"
Cons: "At least one hour late"
Cons: "The comfort seats are not that comfortable"
Pros: "I liked the cookies and juice. The interactive screen to watch something. The cleanliness. The price. On time. The service. Thank you. The excitement of flying."
Cons: "Crew was rude and made everything seem like a chore."
Pros: "Clean plane, quick turnaround"
Pros: "The crew was wonderful, the flight was on time."
Cons: "But the seats are so tight that we were definitely elbow to elbow and once seated I was unable to access even the purse that was at my feet. There was no entertainment and the tray table was tiny, not even an indentation for a cup!"
Pros: "Food was good, boarding was fast and efficient"
Cons: "Smallest seats I’ve seen in a while. Very uncomfortable. Still haven’t announced baggage carousel but that’s jfk for ya. WiFi didn’t work on flight either."
Cons: "The worst flight I have ever been on. Sat on the plane for an hour before taking off with no AC"
Cons: "My seat ,the distance to get to the gate, The wheelchair l No window The distance I had it walk to get to my seat I was told this was the row behind the break after the exit row. I was not I’ve been with you before and have not any of these problems No more"
Pros: "The crew at the airport was very courteous and helpful."
Cons: "No food; not even offered water; I asked a Delta employee about our seats and she was very unprofessional (mind you I'm traveling with kids and my boarding pass said that seats were to be assigned at the gate)."
Pros: "I can’t make it in mexico city on tuesday, wednesday’s performance had to be cancelled and we need to pay the cancellation fee 11500 mexican pesos, please reimburse on the credit card"
Cons: "I can’t make it in mexico city on tuesday, wednesday’s performance had to be cancelled and we need to pay the cancellation fee 11500 mexican pesos of the studio and musicians"
Cons: "2 1.5 hour delays for things that Delta messed up"
Pros: "Everything was perfect !! Staff friendly"
Pros: "On time, professional boarding, clean comfortable planes, skilled pilots and professional crew. What more could you ask for."
Cons: "All good."
Pros: "The flat bread pizza was good. The drink selections were good. The meals were terrible! Besides that, we had a great flight (13 hours)"
Cons: "The food The air was super dry (had nosebleeds twice)"
Pros: "short flight not much to say all was smooth crew was efficent"
Cons: "not a delta thing but passengers drag all these pieces of luggage on making boarding longer clogging up aisles ect. gate agents need to be more strict with people past the allowed limit"
Pros: "First time with AmExp Delta so no baggage fee, zone 1 boarding. seats are fine, newer aircraft, snacks were good and entertainment was good and easy to use. Staff and attendants were friendly p. All good"
Cons: "As far as flying goes today no complaints. As compared to 30 years ago I could do a book but nothing to do with Delta"
Cons: "The crew was extremely rude. I was skipped got beverages twice and when I rang the bell the flight attendant gave me a lot of attitude. No one likes to fly for 10 hours, I get it, but it was extremely unprofessional."
Cons: "New policy regarding lack of beverage service, particularly since I was in Delta Comfort. No drinks available."
Cons: "Delayed 2.5 hrs. The next flight to Atl left and reached earlier"
Cons: "flight ticket very expensive."
Pros: "Quick and easy flight. Took about an hour and twenty minutes."
Pros: "Modern plane from ATL to BOS. On board games were a fun distraction."
Cons: "Boarding wasn't very prompt, but went smoothly once it began."
Pros: "Cabin crew was wonderful. The food was exceptional."
Cons: "The infotainment system was a little spotty."
Pros: "The long delay could of been avoided if the Delta counter had lied to me by saying I wouldn't have a problem changing my flight out early once I got into NYC from China Not a happy Delta customer There were delays and no compensation"
Cons: "Very obese lady in middle seat, 30 D who took more than half of my seat. Not sure how you can correct for that, but made my trip terribly agonizing."
Pros: "Left reasonably on time, arrived a bit early, able to find overhead storage for my roll-on, even boarding in Zone 3"
Cons: "Very tightly packed; minimal comfort for the flight."
Pros: "Excellent service"
Pros: "Service was great"
Cons: "Food wasn't great cookie!"
Pros: "Everything was great. Boarding agents time arrival clean planes all good"
Pros: "The crew was nice"
Cons: "I didn't like the fact that I didn't get my luggage with me when I arrived to casablanca as I lived 4 hours away from the casablanca. I have to come back the next day to get my luggage. I was very mad about it.plus I noticed one of my luggage has been damaged so now I have to buy another one because I can t use it. It was disgusting."
Pros: "Delta staff tried to make the best of it offering free coffee and donuts in the gate area. Captain was a good advocate for his passengers."
Cons: "Flight was 5 hours late"
Cons: "The seats are very uncomfortable but other than that it was wonderful!"
Pros: "Service and comfort"
Cons: "Had an issue with my passport and the manager at the check in counter was rude and not helpful."
Pros: "Great crew; efficient, kind and accessible."
Cons: "Entertainment system. Tiny screens and no options."
Cons: "Good service"
Pros: "The crew were great and the flight very smooth."
Pros: "The food"
Cons: "Everything ok"
Cons: "Copa check-in in Chicago was awful, and it wasn’t just for my family and me. The manger and several employees were rude and seemed clueless about what they were doing. I shouldn’t be surprised that none of our luggage arrived because of the unorganized check-in but it just added to the frustration."
Pros: "The crew once again exceeded my expectations. The food was good for airplane food."
Cons: "The plane seem to be a little older and wasn't quite as comfortable and it only had one screen for people to share and only one movie to watch. A long flight should have different movie options."
Cons: "Food on COPA is terrible."
Pros: "There is nothing to like because this flight never happened."
Cons: "Instead of going Chicago -> Panama City I was routed to Chicago --> Newark --> Bogota --> Cartagena. This means instead of arriving 8pm, I would now be arriving 8am the following day (I actually arrived after 1pm, so all in, it was about 30 hours of travel experience). At the request of the United agent in Minneapolis, I got in Customer Service line in Chicago to have my bags properly transferred to my connecting flights. After an hour in line, the agent proved to me by showing me the screen she was working on, that my bags would be routed directly to my final destination. She was confused why I was told to even come in line, so, great, another hour wasted."
Pros: "excellent service"
Pros: "The seats were comfortable, they served a free snack and also a adult beverage"
Pros: "Very friendly service and very helpful even though there is a language difference, they were great in making me feel comfortable."
Pros: "Roomy seats."
Cons: "One bathroom had a faulty toilet. The other had a door that would not lock. Some seat back pockets were in bad shape."
Pros: "puntual with great service"
Pros: "Good servoe"
Cons: "No WIFI connection movie selections"
Cons: "Uncomfortable seats. I ordered Kosher meals, but they did not have any available, so I pretty much watched everyone else eat while I couldn't."
Pros: "copa is punctual with the flights and offer a good service in the air."
Pros: "Service was excellent"
Pros: "The crew was great the food and service"
Cons: "For a 5 hour plus flight would have liked a more updated cabin with a charging station for electronic devices and possibly an entertainment center"
Pros: "Evrything fine!!!"
Cons: "No whell chair wait for me only this!!"
Pros: "Great crew from Chicago to Panama City. Accommodating and attentive."
Cons: "Ah, the usual airline stuff that we just have to live with."
Pros: "All. A lot better. Of. Any. USA are line"
Pros: "The crew was really nice"
Cons: "There weren’t good options on food, and even it’s a 5 hours flight there was not internet or screen on the chairs."
Pros: "They provide any of your requests is they have it"
Cons: "Everything was fine"
Pros: "Crew was courteous, and very polite."
Pros: "Food was ok"
Cons: "No WiFi, no outlets, no entertainment for international flights seems very outdated."
Pros: "Wouldn’t let me on the flight."
Cons: "After checking in via the mobile app, the front desk said they didn’t have me registered therefore didn’t know I was coming despite being at the gate well before the flight departed. Additionally, Kayak made it extremely difficult to consult with the issue. Very dissatisfied with the whole experience."
Pros: "Friendly service, food and drink included, and free luggage. Seats had limited leg room, but otherwise comfortable. Would select this airline again!"
Cons: "Older plane with less room from Chicago to Panama, but other than that everything was great."
Pros: "Seats didn't recline, entertainment was poor."
Pros: "The food and service"
Cons: "Maybe more entertainment for a 5 hour flight"
Pros: "My trip went really smooth with no delays. They were able to switch my seat to be closer to my friends that were flying with me with no hassle at all. I was surprise that they provided food on the trip, I have been in different airlines that don’t provide anything except for a drink. I would for sure use Copa Airlines for future South American trips"
Cons: "Only thing I might of dislike is that they were using an older plane and the tv quality was not good"
Pros: "The crew and staff were wonderful and professional"
Pros: "Nothing. Even when it's the cheapest flight, th insignificant price difference vs. other airlines doesn't compensate the awful experience"
Cons: "The treatment of the crew was unrespectul. The food is extremely bad. The airplane and seats were uncomfortable."
Pros: "Duration of flight."
Pros: "Service of crew excellent. On time and good arrival. Web check in let me pick my seat. And nice stewardesses"
Pros: "Flight was on time and affordable."
Cons: "No drinks were served in first 2 hours, and meal was very small. Also no customs forms were handed out in the flight, so it too a while in the airport to fill it out."
Pros: "Loved that I was able to take 2 suitcases with me... Happy about meals on flights and headphones! Captain kept us informed at all times about everything!"
Cons: "my table was dirty and I noticed right before my meal was served."
Pros: "Liked the dairy free options for the meal."
Cons: "Didn't have an individual tv to watch movies on, or cell phone charger. Given the price however, this was acceptable."
Pros: "Planes are clean and crew is nice"
Cons: "Overall they are a poorly organized airline and there is almost no entertainment."
Pros: "Comfortable leg room Friendly cabin crew"
Cons: "Very limited food options, International flights have poor entertainment options, Very old seats and covers gave a very dull impression"
Pros: "The check in staff are the first port of call. They were excellent and very friendly and helpful. It set the scene for the rest of my flight"
Cons: "One of my bags did not arrive in Panama. They tell me it is now on my ongoing flight to Belize .....we'll see!"
Pros: "Food and drinks."
Cons: "Bad entertainment selection and screen."
Cons: "Not enough smiling from the crew"
Cons: "Due to COVID it was ok"
Pros: "Left and arrived on time"
Pros: "Crew and service were friendly. Flight was puntual. Super comfortable"
Pros: "Crew was amazing!"
Cons: "The reservation stated 2 checked bags but it was only one so we wound up having to repack and carry a heavy bag as a carryon."
Cons: "Not charge extra money for luggage."
Cons: "In a short flight, my only concerns are safety and timeliness. And I felt ok with both"
Cons: "Flight delayed due to a pilot’s meeting. Check in time overall took 1 hour"
Pros: "Entertainment, crew and food"
Cons: "All ok"
Cons: "They broke both of my luggage! And didn't recognize a thing!"
Cons: "Having some sort of entertainment for a 7 hour flight, having a reclining seat would’ve been nice, less than 4 hours of turbulence would’ve been nice."
Pros: "La amabilidad de la tripulacion"
Cons: "No hay entretimiento"
Cons: "Poor welcome attitude from the crew... no TV screen... no food unless it was served while I was asleep... But the plane did not fall down ! :-) To put it shortly, not a memorable flight..."
Pros: "All in general.."
Cons: "Maybe the seat...lol... but all is ok....thanks"
Pros: "Very friendly counter and gate employees. Crew was polite and efficient"
Cons: "Flight was booked through United and had 4 stops. The second two were handled by aerolineas. There was a 48 hour strike in affect when I landed in Buenos Aires. My connection was canceled but I was not notified by anyone. I got stranded in Buenos Aires for 2 days. Not a fun way to start my trip."
Pros: "Seats comfortable, till passenger in front leans all the way back."
Cons: "Pressed call light button. More than 1 hour later, crew noticed it, while serving beverages and simply shut it off without even asking what I needed. With difficulty, I got her attention and asked for her help. Announcement made before descending that seat backs should be up. Person in front of me ignored instructions. Cabin crew walked up aisle so fast she missed that and I could not catch her attention. So, seatback was in my face, a safety hazard, the entire descent. When we left, crew muttered thank you for flying us while she was looking at her phone. Did you ever feel that the cabin crew was totally useless?"
Pros: "Airport waiting area was nice. Crew was professional."
Cons: "Announcement of who was boarding and what rows was difficult to hear. Also English translation would have been helpful."
Pros: "On time, efficient boarding, entertainment console."
Pros: "Puntualidad. El boarding fue ordenado y a horario. Llegamos a horario tambien."
Cons: "La atención abordo no existió. Sólo un vaso de gaseosa o café. Para el costo del vuelo, podrían al menos poner unos snacks."
Pros: "Crew and entertainment."
Cons: "Food and lack of spirits besides beer and wine."
Pros: "Flight was on time, luggage arrived in good condition. Seats slightly more roomy than on newer planes. Staff pleasant. Good to get a small snack on a short flight! We had coffee and a soft drink, twice. We arrived at EZE airport from the US and were happy to take this flight without having to change airports for the domestic flight."
Cons: "Noisy plane. Not Aerolinea's fault, but I didn't like the walk to the terminal from our international flight."
Cons: "The flight was overbooked Until.last moment we did not know if my husband would travel or not We paid full price those tickets Very disapointing"
Pros: "I had a very pleasant flight. The staff were very polite and accommodating."
Pros: "Abordaje rapido y atención buena de los pilotos"
Cons: "No pude escoger mi comida, porque se les había acabado el pollo u la otra opción de almuerzo; así que me tiraron una bandeja que traía una pasta rebosada en grasa que me sentó mal durante el vuelo y obvio no quería pasta, quería optar por otra cosa. Únicamente se dio este almuerzo y no hubo una comida adicional o café a pesar de ser cerca de seis horas de vuelo."
Cons: "As a couple we shared one suitcase of 22kg and were asked to pay access baggage fee while each of us could check in 15kg ? Why?"
Pros: "smooth take off and great attendants"
Pros: "Well-run efficient processes. On time actually served food!"
Cons: "No food, only soft drinks. No entertainment No wifi"
Pros: "People were very nice"
Pros: "on time and new airplane."
Cons: "Since the flight was operated by Gol, Aerolineas Skyteam priority boarding there was not availiable even there was sold as an Aerolineas Argentinas flight"
Cons: "The fact that there are no afternoon flights and all the overnight flights come in after this flight leaves, which means 23 hrs dead time in buenos aires"
Cons: "Planes do not have any entertaining facility at all. Basic version of Boing 737-800."
Cons: "Our flight from Mendoza to Buenos Aires was delayed 5 hours. The airline didn't provide any timely information or food vouchers. The experience was very unpleasant, I will avoid Aerolíneas Argentinas in the future."
Pros: "flight took off on time."
Cons: "Flight staff is brusque and not very friendly or attentive to passengers."
Pros: "I purchased a ticket for what I believed was a good dead from buenos Aires to bariloche through flight network.com and when I got to the airport the airline claimed they never received the money which ment I could not get on the plane. The airline representative only told me to contact the agency or if I wanted to buy another ticket for almost double the amount I originally payed for. Very useful...After being on hold for a total of two hours which made me miss my flight I gave up and went home after not having slept since it was an early flight and wasted about 30$ (dollars not pesos) on transportation to and from the airport."
Cons: "Nothing positive came of this experience"
Pros: "It was a good flight, departed on time, landed on time, crew was attentive and responsive, food was as good as a flight food is anywhere else's"
Cons: "Crying children's, however it is not the airline fault"
Cons: "I didn't like the movies not working for the entire flight for everyone and that the crew was terrible and only came by once to give me a drink."
Cons: "For first class they had little service and seats were not comfortable. No wi-fi or charging abilities"
Pros: "Crew was in a great mood!"
Cons: "Boarding was complicated, no clear lines for back/front of the plane."
Pros: "Organized boarding process. Clean plane"
Cons: "Food. Service slow"
Pros: "Good quality modern plane and excellent clues for money. Boarding was a bit late and not explained but for the price (much less than AA) it was excellent. I would definitely flybeoth them again"
Pros: "In flight entertainment through wifi and smart phone."
Cons: "Late flight with no information on why there was a delay. Managed to catch the connecting flight but our luggage did not. No one gave us a lost luggage number so no one was able to tell us where our luggage was."
Pros: "In flight entertainment through wifi and smart phone."
Cons: "Late flight with no information on why there was a delay. Managed to catch the connecting flight but our luggage did not. No one gave us a lost luggage number so no one was able to tell us where our luggage was."
Pros: "The flight itself was fine. However, it left at a much later time than scheduled and at a different airport in the city."
Cons: "Aerolineas Argentinas cancelled my morning fight the night before without explanation. There was very little information, and I was unable to call a representative because it was off-hours when I got my cancellation notice. When I arrived at the airport, they changed my flight to a much later time departing at a different airport in the city (although they did provide a free shuttle). If I have a choice in the future, I would avoid Aerolineas Argentinas."
Pros: "The flight was great it was kayak that was the probekm"
Cons: "The kayak app showed the wrong time for my flight. Luckily we got there early and we're able to board right away. My next flight is also showing the wrong time. I can't use the kayak app if it's not reliable. The time still hasn't updated even after landing."
Pros: "Left on time and arrived early without any incidents"
Cons: "Tried to get on an earlier flight when at hotel. Told "it's not possible " even though the flight was not full. Not very flexible. Seats very cramped Food a joke"
Pros: "Friendly staff"
Cons: "Flight delay"
Pros: "The entire process went well, and the airports in Bariloche and El Calafate were efficient and clean. This was a great flight, especially for tourists wishing to avoid the long bus routes."
Cons: "The food is very basic (not a problem for short flights), but only "gaseosas" (carbonated drinks) or water were offered, and it would be nicer if juices (orange, tomato, etc.) were included in the options. Another minor issue: the inflight wifi was limited to only the onboard entertainment (in other words, no outside internet access) and there were no screens, so you had to have your own wifi device (tablet, phone, etc.) which isn't really a big problem these days, but are things for passengers to consider when comparing to bus routes."
Pros: "Aviones nuevos."
Cons: "El catering"
Cons: "Would not let us board with 25 minutes prior to departure Because they lock their doors 35 minutes prior"
Cons: "Serve some type of beverage with out charging a lot"
Pros: "The variety on the LATAM Play."
Cons: "There was no vegetarian food. I do not eat meat and the only available sandwich had ham. Having an only cheese option is not that expensive or complicated..."
Cons: "Plane delay made us leave after midnight."
Pros: "Easy access to entertainment via my phone"
Cons: "Better snacks"
Cons: "Almost everything. This airline charges normal fees and offers low cost service. Very bad"
Pros: "Everything on time. 30 minutes ahead of schudle"
Cons: "Food quality can be improved a little"
Pros: "My fellow passengers."
Cons: "Entertainment — too limited, not enough choices, interface/system is outdated. Terrible service — no food service for entire first part of flight. Cancelled meal because of turbulence."
Cons: "The check-in and boarding process was chaotic. Only one check-in station accepted credit cards to pay for check bags, creating a long delay when the printer broke."
Pros: "Nothing. My advice is to look for alternatives. Latam has gone from good to worse. Believe it or not, low cost are giving a better service"
Cons: "Everything. It is a mess. Delays, baggage problems, aircraft passenger entry... the list goes on"
Pros: "On time."
Cons: "No transfer ability between domestic connections, even on same airline."
Cons: "more seat space and padding, no charge for soft drinks"
Cons: "Better pillows"
Pros: "The snack was ok."
Cons: "The flight was delayed for over one hour and a half and nobody could tell us why"
Pros: "Good service and food. Though food tray was small. not very many choices. Pleasant crew."
Cons: "The boarding process in Lima was chaotic. I was to continue on the same plane from Miami and Lima to Buenos Aires, however, nobody mentioned I could stay on the same aircraft, so they made me go off the plane out the arriving area hall, again through security, which was a hassle, almost forgot my wrist watch..... all that to end up in the same gate to board the same plane. a total waste of time and energy...."
Pros: "Friendly employees"
Cons: "Seat pitch"
Pros: "Q z bsv"
Cons: "Gate changes were not announced and the crew didn't help passengers get their luggage in place to allow for enough room for the last passengers to board. Many passengers places small items that belong below the seat in the over head. I had to ask passengers myself who's bag is this to get them to put it under the seats in front of them."
Pros: "Vegan food please!!!"
Cons: "Las time change my AirPort"
Pros: "Excellent boarding, something that all the airlines should do: starting boarding from the back of the plain. Boarding is much faster."
Pros: "I was a little worried because I hadn't flown them before but they were excellent. Plenty of leg room, the flight attendants were lovely, everything was clean, food was good (not gourmet but good) and no real turbulence. It was great."
Cons: "The flight Santiago Buenos Aires was delayed and no one informed us. The seats where unconfortable. The food basic."
Pros: "the flight was quiet"
Cons: "only a sandwich and 1 glass of coke for a four hours flight? And if ask for a beer you has to wait until the end of the services... VERY POOR"
Pros: "The whole flight went smoothly and I really have no complaints about the flight itself."
Cons: "When I arrived, my luggage did not make the connecting flight. It was tracked down and hopefully will make it to me soon but you can see how it’s inconvenient. The first leg of my flight was operated by Wamos, though it was a LATAM flight. I know that this is something that happens often for all sorts of reasons, however I can’t help but think it had something to do with the transition of my luggage from one flight to the next. My flights home are similar ( One leg of it being operated by another airline) and needless to say I’m a bit nervous about that."
Pros: "The flight was great! The attention getting the boarding pass in Chicago was wonderful! I believe that isabela was the name of the person that helped me with my bags and she was extraordinary"
Cons: "When I was boarding the plain... the people in charge was very rude. I had to give them my carry on bag because there was not space and the way in which they asked for it was very unpolite."
Pros: "Courteous crew"
Cons: "Far too tight seating for an international long haul flight. Every airline decides how many rows to pack into their jets. LATAM packed this plane so tight you are wedges into the seat with hardly any space to get comfortable."
Pros: "Timely and leg room ok."
Cons: "I’d rather have the option to buy good food than to get prepaid substandard food. No entertainment system available but these days everybody brings their own tablet anyway. Crew was polite and professional."
Cons: "Lost my flight after connection with Turkish arrived late and lost my luggage, Latam has no office in Chicago so i had to call, didn't assist me on the phone with changing my flight, sent me to speak with American airlines that was operating the flight, asked for a supervisor on the phone but they declined. Second day at airport i found out they booked me on a three leg flight home at 8 AM althought i was on the phone with them at 1:30 AM and I was never informed about the flight they offered at 8 AM. I ended up paying again for a flight with United the same day."
Pros: "They took every measure to make sure me and my family had the most comfortable flight possible. I will be sure to fly LatAm again. Thank you so much!"
Cons: "Latam The website of Latam is useless. The services for people in broadcoast is so difficult that almost impossible (email, facebook, telephone, etc) In my case, i was in Africa and couldn´t change my ticket. My brother had to change it from Argentina."
Pros: "Staff was nice despite the situation."
Cons: "The flight was cancelled, we were reassigned to a Turkish Airlines flight that departed more than 6 hours later than our cancelled flight, we were given lunch but at a fast food restaurant even when we had to carry along all our luggage (super un-practical). And searching for info on twitter I found out this flight gets cancelled quite a lot."
Cons: "Gate change was imposible to keep track of unless you walked from gate to gate and made sure you were at the correct one. Almost missed our flight as we were told gate 5 and it was changed to gate 10 in Spanish over the loud speaker but not in Englist and we just made the flight after they closed the door!!!!! Thank goodness they let us on. Need gate board where gate 5-10 is."
Pros: "Friendly and efficient staff . No delays , always on time . Pilot is handsome too"
Cons: "Magazines are in Spanish language mostly :("
Cons: "Friendly staff. Took great care of my grandma"
Pros: "Good movie selection at in seat screen and I was lucky enough to get one that worked."
Cons: "Crew was not friendly. Food was not good. They made me throw out the soda I bought inside the airport AT THE GATE then didn't give enough to drink on board the plane."
Cons: "To short connection"
Cons: "Lástima connecting fligh was a little bit tight but every things worked"
Cons: "It took forever to load the plane and they overbooked a few seats. The crew was clueless about how to handle seating a nice family whose seats were taken. 20 minutes later, the crew finally got it together. Also, the sandwich sucked. Some type of cream cheese on a lousy roll. Unbelievably bad and a calorie waste; tasted like wall paste."
Cons: "The flight LAN 601M was cancelled due to mechanical issues. I waited 4 hours in line to find out at the end that they cannot reroute me to Buenos Aires in time for my Monday 9 pm speech. I had no choice but to cancel the entire trip. I hope Kayak would help me get a full refund from LAN."
Pros: "Boarding was handled very efficiently"
Cons: "The plane looked very dated. But otherwise it was a pleasant experience"
Cons: "My wife and I had a 3 hour, 15 minute delay because of a hydraulic issue. I understand that this needed to be repaired or checked out. However, it would have been helpful to have received periodic updates from the crew about what was happening. We went for over an hour without knowing what was going to happen while we sat on the plane."
Pros: "I am deaf, almost 68y. Old. They insisted to escort me to the gate, I was very happy to be escorted by a beautiful young girl. I would have been a little lost had I gone through the screening by myself. The indicated gate number was changed as well."
Pros: "Always a pleasure to travel to someplace for the first time. LAN provided access to the VIP lounge which made the experience at the Lima airport very nice. Aside from that the experience was efficient and as expected."
Cons: "Tiny uncomfortable OLD plane !!"
Pros: "The plane was fine once they boarded us and got us off the ground"
Cons: "Third time in a row we got a delay in Santiago for no apparent reason. Will find a different flight next time."
Pros: "Seat, food was ok"
Cons: "My bag was broke. Its never happen to me."
Pros: "Excellent flight"
Cons: "The food..."
Cons: "I will never flight with Aeromexico again!!"
Cons: "Went to check in baggage and had my paid receipt and Aeromexico insisted luggage wasn’t paid for and we had to double pay at the airport so we didn’t miss our flight! RIDICULOUS! Wake up Aeromexico and KIWI booking!!!"
Pros: "The crew"
Cons: "No delays. Had delays on both flights."
Pros: "The services and the comfort"
Cons: "Everything its good"
Cons: "Attendants were rude or looked at me like I was inconviniencing them. Not good service at all."
Pros: "Very friendly crew, plenty of drinks. Easy and organized boarding process"
Cons: "Free WiFi would be nice"
Cons: "I missed my connection because my flight was delayed 3 hrs, no one told me not no pick my suitcase because it was going straight to my final destination, there is not good communication and I had to stayed 9 extra hours in the airport."
Pros: "They provde fod and dinks"
Cons: "Baggage fees"
Pros: "I missed my connection flight. I couldn’t get my situation fixed and got stranded in Mexico City because of the most horrendous service I have experienced in my entire life."
Cons: "The organization for boarding. Communication and costumer service. I am really disappointed on this airline"
Cons: "I am assuming because it was a Delta airplane we didn’t have the option to watch movies. The Aeromexico planes always have monitors to watch them. I missed that on this flight."
Pros: "I liked how staright-forward the whole process was. No different if I was flying anywhere else. I didn't feel like I didn't know what was going on because I didn't speak Spanish."
Cons: "My personal hand bag was taking away from me. I couldn’t carry with me and it was open and stolen my new pair of Jordan shoes Thanks"
Pros: "The. Flight was on time,I checked in online and that saved me alot of time at the airport."
Pros: "Amazing service, clean plane, complimentary food and drink included is a great perk. Too bad other airlines don't treat you this well! My first choice for all future flights to Mexico. Gracias AeroMexico."
Cons: "Ran out of fuel and had to make atop at St. Louis for about 1-1/2 hrs So got delayed needed to get to Chicago at 11 and ended up at 1:30"
Pros: "Friendly flight attendants, good service."
Cons: "Entertainment system didnt work on the way to Mexico."
Cons: "Charge for baggage"
Pros: "From checking in and the flight attendants are extremely friendly."
Cons: "That we are going for such a small time!!"
Pros: "Nothing I got charged for canceling my flight!!"
Cons: "I paid 242 dollars for my ticket and they charged my card 150 for canceling it!!! Will definitely not fly this airline ever again!"
Cons: "2 1/2 hour wait in line to check in. then had to rush to gate to make it 10 minutes before take off. Charged us $50 for I am not sure what. Only had 2 carry on bags Had reserved earlier seats but was not honored. Sat in last row on plane next to bathrooms. I will never take this f....n airlines again. Rather pay more or be inconvenienced than deal with this incompetent, greedy so called airlines."
Cons: "1) we lined up to board on time, and then were told one crew member was late- 2 hour delay. 2) because several dozen aeromexica employees were on the flight and boarded first with tons of carry on luggage, all passenger carryons had to be checked, 3) upon arrival at ord at 1am, over 2 hour wait for luggage, with no explanation by staff"
Pros: "Was upgraded to 1st class, which made all the difference with respect to comfort, food, and service. All were top-notch."
Pros: "Brand new plane. Lots of extra leg room coming from a guy of 6 ft."
Pros: "Staff on board was friendly and professional"
Cons: "Check in counter was closed more than an hour before flight even though electronic tickets weren't working!"
Pros: "The arraivile bean early than than a espect at :"
Cons: "Food :;("
Pros: "The smooth ride and the crew"
Cons: "Waiting for the luggage for so long even though I was flying class premier"
Pros: "That it took me to my destination"
Cons: "Aeromexico was mediocre with nothing I’d remember about. Food was pretty bad, service kind of rude. The planes were crammed and old. Entertaining also very outdated. The 5 hour layover in Mexico City added unnecessary stress to an already long trip from chicago to Buenos Aires."
Pros: "Punctuality fir boarding, service of crew"
Cons: "The over charge of the 2nd baggage"
Pros: "Flight was smooth"
Cons: "When I first bought the ticket two months ago they rescheduled my departure time. Then two days before my departure they rescheduled my departure time again then when I get to the airport the departure time went 3 hours behind."
Pros: "the worse airline"
Pros: "The flight was not packed and they serves lunch."
Pros: "Nothing it was a very bad experience"
Pros: "Service is really good"
Pros: "Checking in was fast and easy"
Pros: "On time, courteous service, great movie selection in English and Spanish! Actually served a warm breakfast!"
Cons: "No other open cafes at gate in OHare."
Cons: "Re scheduled 3 different times and flight still arrived 1 hour late."
Cons: "That we got delayed because of weather but that isn't anyone's fault"
Cons: "The flight details by the Captain. Came on at the end of the flight"
Pros: "It was long, but the airline made everything smooth for the trip"
Pros: "Delayed for over an hour and a half"
Pros: "Late and made a 1 hour layover to a 10 hour layover."
Pros: "Flight staff excellent"
Cons: "Seating sucked"
Pros: "I loved being able to watch movies and they also gave us a meal. The time on the flight flew by."
Cons: "There's was not anything I did not like"
Pros: "On time movies and crew was very nice smooth flight"