Pros: "Kosher snacks! Thank you. Screens and outlets at every seat. Safe, controlled Covid protocols including de-boarding. Excellent!"
Pros: "Delta flight took extra precaution to keep all passengers safe before during and after the flight. They communicate effectively during the flight. I will be flying Delta again and again."
Cons: "The trip was great"
Cons: "We arrived around 39 minutes early and the whole process was very smooth"
Pros: "Super friendly and helpful with connections."
Cons: "The music on the plane was a bit much. Lol"
Pros: "Crew was friendly, seats really comfortable!"
Cons: "Headphones sold for $ 2. Headphones preferably free"
Pros: "Calm and safe, just like I like it."
Cons: "The carrots were hard and the bread was cold."
Pros: "Comfortable plane due to few passengers"
Cons: "7 hour delay after flight postponed."
Pros: "Got to my destination without any issues"
Cons: "Seats/seating area are too small, and I'm not a big person."
Cons: "My wife and I couldn't sit together regarless of how much money we wished to spend on reserving seats."
Cons: "No AC for an hour before takeoff - very uncomfortable. Audio for tv did not work."
Cons: "Flight was delayed a bit due to a couple passenger booking/misc issues. 1st class didn’t get gate bevfood service. Oven was busted so my meal wasn’t available. Entertainment console had all channels functional except — not really an issue I just really wanted to have ESPN playing in the background"
Pros: "Son got wings, so was happy."
Cons: "No entertainment."
Pros: "Good snack selection. Crew was personable."
Pros: "Crew was nice and welcoming"
Cons: "Well, if our plane had been leaving on time it would've been superb."
Cons: "Notify the delay quickly"
Cons: "More print media to read on"
Pros: "Crew was great."
Cons: "Couldn’t hear/understand the pilot"
Pros: "Flight attendant in first class was amazing."
Pros: "Jeff was our flight attendant in first class. He is an excellent flight attendant. He has an amazing attitude and his manner made us feel as if we had been friends with him for years."
Cons: "Passengers who pay retail for first class on domestic flights should get access to the Delta lounges even without the AE card. Other airlines do this, and we have come to expect it."
Pros: "The boarding was fast and very well handled."
Cons: "My flight from Chicago was two hours late and that's why I missed the flight from Atlanta to Buenos Aires. No one helped and did not know that the flight was delayed and I had to find a place to sleep. I'm not satisfied with the experience and I have not yet arrived in Argentina because of the whole"
Cons: "My flight from Chicago was two hours late and that's why I missed the flight from Atlanta to Buenos Aires. No one helped and did not know that the flight was delayed and I had to find a place to sleep. I'm not satisfied with the experience and I have not yet arrived in Argentina because of the whole"
Cons: "... on top of that I kindly requested to speak with a supervisor and i was denied it. As a customer I deserved that. I would a ticket with Aerolineas and nowhere it said it was delta. I followed the baggage allowance explained on kayak website and on Aerolineas Argentinas. I took a bicycle which is free and i pay $100 to packed it as Aerolineas wanted. When I arrived it was a Delta flight and they told they don't allow bicycles and that i had to play $150. Aerolineas website and kayak clearly says that bicycles were free on my flight. I show the agent my ticket and that no where it said delta to consider what he was saying since it is an alliance but i was not informed about it. He said no and after wait there for a while before boarding i kindly ask to speak with a supervisor and the denied it and disappeared. I request a refund of my fee to you for providing incorrect information."
Cons: "Chinese Eastern did not try to help and solve my problem."
Pros: "It was a smooth boarding, flight and exit out of the plane."
Pros: "Snacks, cleanliness and crew"
Cons: "From the begging they changed the flights for something totally different. It was a 14 hour trip. Awful"
Cons: "Entertainment app from Go Go didn’t Work."
Pros: "It was a normal flight as well expected."
Pros: "I was with my friend"
Cons: "Delayed 12+ hours"
Pros: "We had a 2 1/2 delay due to mechanical issues but the crews, flight and ground, did a great job. Thanks."
Pros: "I was given a complimentary upgrade."
Cons: "It takes time and worries to find the air train and Aeroflot registration."
Pros: "My flight was great. Boarding was easy and the seats were comfortable."
Pros: "The service was amazing , the staff was honestly friendly and nice"
Pros: "Great service, nice agent friendly"
Cons: "The crew was extremely rude. I was skipped got beverages twice and when I rang the bell the flight attendant gave me a lot of attitude. No one likes to fly for 10 hours, I get it, but it was extremely unprofessional."
Cons: "I was unable to fly at all due to a spelling error on my ticket. The airline refused to alter the ticket. Worst experience of my life, ruined my Christmas"
Cons: "Cancelled my flight because I lost one of the arms"
Pros: "Short flight"
Cons: "Too cold Not friendly boarding agent"
Cons: "2.5 hour delay for no apparent reason at first (supposed mechanical issues with plane) and then waited on plane at gate for a missing pilot who never got picked up from his airport and got stuck in Chicago traffic trying to get to O'Hare. Eventually had to take pilot from another flight before leaving at 8:45 when flight was scheduled for 6:00am."
Cons: "Had a death in the family and no one would help me get back home"
Pros: "Seats were comfortable. Snacks!!! Nice flight crew."
Cons: "I liked everything."
Pros: "The Gogo Inflight wifi and entertainment did not work for even a minute. I choose flights based on their amenities and this one had offered full WIFI service which swayed me to choose to fly with Delta. I'm not sure who is to blame about this issue but I'm pretty frustrated that it was completely dysfunctional."
Pros: "The movie I watched was pleasant, although I had trouble hearing it because of the situation described below."
Cons: "There was a family seated behind us with several crying, loud children. We were miserable. Even my headphones with a Mozart sonata cranked up to loud did little to mask the noise. Probably not Dela'a fault, but the crew did nothing to mitigate the problem."
Cons: "Plane was sat broken at gate and needed part to be flown in. 150 minutes delayed. Not acceptable."
Cons: "The seats are very uncomfortable but other than that it was wonderful!"
Pros: "Service and comfort"
Cons: "Had an issue with my passport and the manager at the check in counter was rude and not helpful."
Pros: "Great crew; efficient, kind and accessible."
Cons: "Entertainment system. Tiny screens and no options."
Cons: "Good service"
Pros: "The crew were great and the flight very smooth."
Pros: "The food"
Cons: "Everything ok"
Cons: "Copa check-in in Chicago was awful, and it wasn’t just for my family and me. The manger and several employees were rude and seemed clueless about what they were doing. I shouldn’t be surprised that none of our luggage arrived because of the unorganized check-in but it just added to the frustration."
Pros: "The crew once again exceeded my expectations. The food was good for airplane food."
Cons: "The plane seem to be a little older and wasn't quite as comfortable and it only had one screen for people to share and only one movie to watch. A long flight should have different movie options."
Cons: "Food on COPA is terrible."
Pros: "There is nothing to like because this flight never happened."
Cons: "Instead of going Chicago -> Panama City I was routed to Chicago --> Newark --> Bogota --> Cartagena. This means instead of arriving 8pm, I would now be arriving 8am the following day (I actually arrived after 1pm, so all in, it was about 30 hours of travel experience). At the request of the United agent in Minneapolis, I got in Customer Service line in Chicago to have my bags properly transferred to my connecting flights. After an hour in line, the agent proved to me by showing me the screen she was working on, that my bags would be routed directly to my final destination. She was confused why I was told to even come in line, so, great, another hour wasted."
Pros: "excellent service"
Pros: "The seats were comfortable, they served a free snack and also a adult beverage"
Pros: "Very friendly service and very helpful even though there is a language difference, they were great in making me feel comfortable."
Pros: "Roomy seats."
Cons: "One bathroom had a faulty toilet. The other had a door that would not lock. Some seat back pockets were in bad shape."
Pros: "puntual with great service"
Pros: "Good servoe"
Cons: "No WIFI connection movie selections"
Cons: "Uncomfortable seats. I ordered Kosher meals, but they did not have any available, so I pretty much watched everyone else eat while I couldn't."
Pros: "copa is punctual with the flights and offer a good service in the air."
Pros: "Service was excellent"
Pros: "The crew was great the food and service"
Cons: "For a 5 hour plus flight would have liked a more updated cabin with a charging station for electronic devices and possibly an entertainment center"
Pros: "Evrything fine!!!"
Cons: "No whell chair wait for me only this!!"
Pros: "Great crew from Chicago to Panama City. Accommodating and attentive."
Cons: "Ah, the usual airline stuff that we just have to live with."
Pros: "All. A lot better. Of. Any. USA are line"
Pros: "The crew was really nice"
Cons: "There weren’t good options on food, and even it’s a 5 hours flight there was not internet or screen on the chairs."
Pros: "They provide any of your requests is they have it"
Cons: "Everything was fine"
Pros: "Crew was courteous, and very polite."
Pros: "Food was ok"
Cons: "No WiFi, no outlets, no entertainment for international flights seems very outdated."
Pros: "Wouldn’t let me on the flight."
Cons: "After checking in via the mobile app, the front desk said they didn’t have me registered therefore didn’t know I was coming despite being at the gate well before the flight departed. Additionally, Kayak made it extremely difficult to consult with the issue. Very dissatisfied with the whole experience."
Pros: "Friendly service, food and drink included, and free luggage. Seats had limited leg room, but otherwise comfortable. Would select this airline again!"
Cons: "Older plane with less room from Chicago to Panama, but other than that everything was great."
Pros: "Seats didn't recline, entertainment was poor."
Pros: "The food and service"
Cons: "Maybe more entertainment for a 5 hour flight"
Pros: "My trip went really smooth with no delays. They were able to switch my seat to be closer to my friends that were flying with me with no hassle at all. I was surprise that they provided food on the trip, I have been in different airlines that don’t provide anything except for a drink. I would for sure use Copa Airlines for future South American trips"
Cons: "Only thing I might of dislike is that they were using an older plane and the tv quality was not good"
Pros: "The crew and staff were wonderful and professional"
Pros: "Nothing. Even when it's the cheapest flight, th insignificant price difference vs. other airlines doesn't compensate the awful experience"
Cons: "The treatment of the crew was unrespectul. The food is extremely bad. The airplane and seats were uncomfortable."
Pros: "Duration of flight."
Pros: "Service of crew excellent. On time and good arrival. Web check in let me pick my seat. And nice stewardesses"
Pros: "Flight was on time and affordable."
Cons: "No drinks were served in first 2 hours, and meal was very small. Also no customs forms were handed out in the flight, so it too a while in the airport to fill it out."
Pros: "Loved that I was able to take 2 suitcases with me... Happy about meals on flights and headphones! Captain kept us informed at all times about everything!"
Cons: "my table was dirty and I noticed right before my meal was served."
Pros: "Liked the dairy free options for the meal."
Cons: "Didn't have an individual tv to watch movies on, or cell phone charger. Given the price however, this was acceptable."
Pros: "Planes are clean and crew is nice"
Cons: "Overall they are a poorly organized airline and there is almost no entertainment."
Pros: "Comfortable leg room Friendly cabin crew"
Cons: "Very limited food options, International flights have poor entertainment options, Very old seats and covers gave a very dull impression"
Pros: "The check in staff are the first port of call. They were excellent and very friendly and helpful. It set the scene for the rest of my flight"
Cons: "One of my bags did not arrive in Panama. They tell me it is now on my ongoing flight to Belize .....we'll see!"
Pros: "Food and drinks."
Cons: "Bad entertainment selection and screen."
Cons: "Not enough smiling from the crew"
Cons: "They dont pick up the phone or answer whatsapp messeges. Sent email advising me to check and it said reservation not found. Tried calling and sending whatsapp message but got no reaponse. Printed all my receipts and hoped my res was valid."
Cons: "Everything was great"
Cons: "Boarded the plane and then de boarded to find out that the flight had been rescheduled possibly 12 hours. I still don’t know what the problem was. Luckily it only ended up being delayed 7 hours instead of 12"
Pros: "It got us back from a great day at the falls... what more could we want?"
Cons: "A little more ice in my drink?"
Cons: "They charge $50 to check my only bag."
Cons: "Mayor espacio. Un poco de más Conford"
Cons: "Moré films variety"
Pros: "Was better organized"
Cons: "The food. Tasteless"
Cons: "They broke both of my luggage! And didn't recognize a thing!"
Pros: "Boarding , They boarded zone 1 and only zone one than zone 2 made for very quick boarding"
Cons: "Food and flight attendants very little service but I think that comes from the airline"
Pros: "Seats comfortable, till passenger in front leans all the way back."
Cons: "Pressed call light button. More than 1 hour later, crew noticed it, while serving beverages and simply shut it off without even asking what I needed. With difficulty, I got her attention and asked for her help. Announcement made before descending that seat backs should be up. Person in front of me ignored instructions. Cabin crew walked up aisle so fast she missed that and I could not catch her attention. So, seatback was in my face, a safety hazard, the entire descent. When we left, crew muttered thank you for flying us while she was looking at her phone. Did you ever feel that the cabin crew was totally useless?"
Pros: "It got us to where we were going so we could have an awesome vacation."
Cons: "Don't forget to pick up your baggage in Buenos Aires and recheck it to your final destination if this is where you go through customs. We didn't and almost didn't have our cold weather gear for our Antarctic Cruise. Also, we had to leave the international terminal and walk a pretty long distance to the terminal for Ushuaia which was originally difficult to figure out as there wasn't a lot of signage"
Pros: "Uneventful trip"
Cons: "Tight space on the seats."
Pros: "Puntualidad. El boarding fue ordenado y a horario. Llegamos a horario tambien."
Cons: "La atención abordo no existió. Sólo un vaso de gaseosa o café. Para el costo del vuelo, podrían al menos poner unos snacks."
Pros: "Everything was great. No problems at all. Very professional staff!"
Cons: "My only complaint was the food was loaded with carbs. Bread more bread and lots of sugar. Other than that everything was fine...."
Pros: "Snacks were good. Boarding process was good. Checked bags were delivered quickly."
Cons: "Entertainment was mainly on spanish. Not many entertainment choices for english speakers. However this was not really a problem because i watched a program that was full of nature and landscape shots so it was ok even though it was in spanish."
Pros: "Very efficient, friendly crew, easy flight on a clean aircraft. I had absolutely no problems and enjoyed the flight."
Cons: "I heard horror stories about Aeros Argentinas but it clearly has improved a lot from how it may once have been. However one area that needs work is reaching this company from abroad. To confirm the flights it took me a week of calling both the 800 and Buenos Aires numbers. I kept getting either busy signals or recordings in Spanish, followed by long holds and then dead lines. The website form did not work either. Eventually I reached a very friendly man who spoke good English, made sure I got e-mail confirmations and then everything was fine."
Pros: "The snacks were ok."
Cons: "The seats on this plane were not meant for tall people. At 6'4", I was miserable on the entire flight."
Cons: "12hr delay with no explanation."
Cons: "my flight was delayed one day due to overbooking, basically they gave my place to someone else. I lost one day of accommodation at destination and had to pay another one in Buenos Aires for which they reimburse max 55 usd, and when you wait fir reimbursement those guys move so slow you won’t believe is true, imagine you have also some people before you- i waited for 2h and 30 min and had 5 people before me. Overall Aerolineas is not a stable company so watch out when you plan your itinerary in Argentina with them i lost two flights because of them in one week"
Pros: "Everything worked out on time. Plane with renovated interior, large screen IFE, food just normal airplane food. Movie selection a bit mediocre. Received excellent service from staff in Buenos Aires (had to check in extra bag that my family had there, it was oversize and the agent took extra care, walked me to oversize bag check)."
Pros: "We landed safely"
Cons: "Slow deplane...bused to terminal. Poor inflight service."
Pros: "None! Never got to fly. They cancelled our flight. Twice. Then nobody told us the strike was over. As a consequence we lost 2 days of our vacation and hotel fee.Couldn't in touch with their 800 number as it was always shutting down. We went to JFK. There was nobody to ask. This is the worst airline. I think I'll never fly this airline even if it was free. We flew United. Old plane but great service."
Cons: "We got bumped the day before left due to an airline strike. We only found out it was due to a strike because our excellent customer service by webjet.com. Then as we waited for our next flight, we received another email saying we have been bumped another day on our vacation to Argentina. No indication as to why we were bumped. So we tried everything to get in touch with the airline. They only have one customer service number in North America. We called for 4 hours. They never picked up and the automatic service phone number, which is they same for all kiosks at JFK and the main number and the Canadian office number, kept hanging up on us. Fortunately our booking website, webjet.com had great customer service and got in touch with the airline. They cancelled the flight reservation at no charge due to the strike. Without them our flight would have been pushed by two days. Instead of what we did do which was cancel our reservation and moved to another airline, AAirlines, to a redeye flight. But due to the bumps and last minute purchases my wife and I sat separately on the 11 hr flight, in middle seats, overnight with no room to sleep. Also my refund will take 3 weeks according to Aerolineas Argentinas policy! Do not book with Aerolineas Argentina's!"
Cons: "The fact that there are no afternoon flights and all the overnight flights come in after this flight leaves, which means 23 hrs dead time in buenos aires"
Cons: "The customer service was horrible, no tv or wifi on the plane,"
Pros: "On time. Generous with the drinks ( non-alcohol)"
Cons: "Uncomfortable seat. Only titbits and drinks available for a 3.5 hours flight"
Pros: "Once we were in the air everything was fine. Crew was great, flight entertainment was fine."
Cons: "Flight was delayed for about 30 minutes. While we waited in to board it blocks other gates for other passengers. There is one place to eat in the national departure area in this hotel after security and the tables hadon't been cleaned off."
Pros: "I liked the crew they were very friendly and the flight was not too bumpy."
Cons: "Boarding the flight was very disorganized. They had a switching from one line to another just stand in another line somewhere else. I have a severe allergy to peanuts and the fact that both of the snacks they offered on the plane contained peanuts was very disappointing. I could not only eat the snacks they passed around during the flight but I suffered a coughing attack the whole flight from the smell of the peanuts."
Pros: "Leg room its ridiculous, very very uncomfortable for a 10 hours flight"
Pros: "Delays, airport of destiny changed with no explanation"
Cons: "There was no entertainment"
Cons: "Flight cancelled without giving me a solution for my connection flights. I LOST THEM!"
Pros: "All pretty good. Cheerful helpful staff at counter and on flight. The expected half hour departure delay was communicated one week in advance! Very considerate."
Pros: "Comfortable seats. Enough legroom. On time arrival. Great experience."
Pros: "Good quality modern plane and excellent clues for money. Boarding was a bit late and not explained but for the price (much less than AA) it was excellent. I would definitely flybeoth them again"
Cons: "not anywhere near enough leg room"
Cons: "The snack was 2 small bags of cookies and also a bag of crackers. Can we get something less processed and healthier?"
Pros: "The flight was on time, the crew was helpful and professional and upon arrival we received our luggage promptly. Will fly Aerolineas Argentinas again!"
Cons: "flight cancelled just informing me the night before departure. no redirecting, no options, no reimbursement"
Cons: "You must be checked in 45 minutes before flight!!!!!!!!"
Cons: "staff can not speak english"
Cons: "they cancel a short fligth and send us by bus, there were flights landing at the same time in the same airport they said that has weather issues so I dont think it was weather issues"
Pros: "Aviones nuevos."
Cons: "El catering"
Cons: "The food Was poor"
Pros: "the price and speed of the trrip"
Pros: "I liked the size of the plane. It made boarding quick and easy and there was lots of space for carry-on luggage. I also liked the amount of space I had for my feet. I was surprised we got a little snack and I thought the crackers, chocolate cookie, and lemon cookie were great."
Cons: "I wish I had had a pillow to sleep with. There was also some extremely rough turbulence when leaving Buenos Aires heading south and it made me really nervous, and I normally never get nervous on flights."
Pros: "They keep their time schedule!"
Cons: "Food is very poor!"
Pros: "Flights on time. Pleasant staff. Seats more comfortable than on many planes."
Cons: "Would not let us board with 25 minutes prior to departure Because they lock their doors 35 minutes prior"
Cons: "Serve some type of beverage with out charging a lot"
Pros: "The variety on the LATAM Play."
Cons: "There was no vegetarian food. I do not eat meat and the only available sandwich had ham. Having an only cheese option is not that expensive or complicated..."
Cons: "Plane delay made us leave after midnight."
Pros: "Easy access to entertainment via my phone"
Cons: "Better snacks"
Cons: "Almost everything. This airline charges normal fees and offers low cost service. Very bad"
Pros: "Everything on time. 30 minutes ahead of schudle"
Cons: "Food quality can be improved a little"
Pros: "My fellow passengers."
Cons: "Entertainment — too limited, not enough choices, interface/system is outdated. Terrible service — no food service for entire first part of flight. Cancelled meal because of turbulence."
Cons: "The check-in and boarding process was chaotic. Only one check-in station accepted credit cards to pay for check bags, creating a long delay when the printer broke."
Pros: "Nothing. My advice is to look for alternatives. Latam has gone from good to worse. Believe it or not, low cost are giving a better service"
Cons: "Everything. It is a mess. Delays, baggage problems, aircraft passenger entry... the list goes on"
Pros: "On time."
Cons: "No transfer ability between domestic connections, even on same airline."
Cons: "more seat space and padding, no charge for soft drinks"
Cons: "Better pillows"
Pros: "The snack was ok."
Cons: "The flight was delayed for over one hour and a half and nobody could tell us why"
Pros: "Good service and food. Though food tray was small. not very many choices. Pleasant crew."
Cons: "The boarding process in Lima was chaotic. I was to continue on the same plane from Miami and Lima to Buenos Aires, however, nobody mentioned I could stay on the same aircraft, so they made me go off the plane out the arriving area hall, again through security, which was a hassle, almost forgot my wrist watch..... all that to end up in the same gate to board the same plane. a total waste of time and energy...."
Pros: "Friendly employees"
Cons: "Seat pitch"
Pros: "Q z bsv"
Cons: "Gate changes were not announced and the crew didn't help passengers get their luggage in place to allow for enough room for the last passengers to board. Many passengers places small items that belong below the seat in the over head. I had to ask passengers myself who's bag is this to get them to put it under the seats in front of them."
Pros: "Vegan food please!!!"
Cons: "Las time change my AirPort"
Pros: "Excellent boarding, something that all the airlines should do: starting boarding from the back of the plain. Boarding is much faster."
Pros: "I was a little worried because I hadn't flown them before but they were excellent. Plenty of leg room, the flight attendants were lovely, everything was clean, food was good (not gourmet but good) and no real turbulence. It was great."
Cons: "The flight Santiago Buenos Aires was delayed and no one informed us. The seats where unconfortable. The food basic."
Pros: "the flight was quiet"
Cons: "only a sandwich and 1 glass of coke for a four hours flight? And if ask for a beer you has to wait until the end of the services... VERY POOR"
Pros: "The whole flight went smoothly and I really have no complaints about the flight itself."
Cons: "When I arrived, my luggage did not make the connecting flight. It was tracked down and hopefully will make it to me soon but you can see how it’s inconvenient. The first leg of my flight was operated by Wamos, though it was a LATAM flight. I know that this is something that happens often for all sorts of reasons, however I can’t help but think it had something to do with the transition of my luggage from one flight to the next. My flights home are similar ( One leg of it being operated by another airline) and needless to say I’m a bit nervous about that."
Pros: "The flight was great! The attention getting the boarding pass in Chicago was wonderful! I believe that isabela was the name of the person that helped me with my bags and she was extraordinary"
Cons: "When I was boarding the plain... the people in charge was very rude. I had to give them my carry on bag because there was not space and the way in which they asked for it was very unpolite."
Pros: "Courteous crew"
Cons: "Far too tight seating for an international long haul flight. Every airline decides how many rows to pack into their jets. LATAM packed this plane so tight you are wedges into the seat with hardly any space to get comfortable."
Pros: "Timely and leg room ok."
Cons: "I’d rather have the option to buy good food than to get prepaid substandard food. No entertainment system available but these days everybody brings their own tablet anyway. Crew was polite and professional."
Cons: "Lost my flight after connection with Turkish arrived late and lost my luggage, Latam has no office in Chicago so i had to call, didn't assist me on the phone with changing my flight, sent me to speak with American airlines that was operating the flight, asked for a supervisor on the phone but they declined. Second day at airport i found out they booked me on a three leg flight home at 8 AM althought i was on the phone with them at 1:30 AM and I was never informed about the flight they offered at 8 AM. I ended up paying again for a flight with United the same day."
Pros: "They took every measure to make sure me and my family had the most comfortable flight possible. I will be sure to fly LatAm again. Thank you so much!"
Cons: "Latam The website of Latam is useless. The services for people in broadcoast is so difficult that almost impossible (email, facebook, telephone, etc) In my case, i was in Africa and couldn´t change my ticket. My brother had to change it from Argentina."
Pros: "Staff was nice despite the situation."
Cons: "The flight was cancelled, we were reassigned to a Turkish Airlines flight that departed more than 6 hours later than our cancelled flight, we were given lunch but at a fast food restaurant even when we had to carry along all our luggage (super un-practical). And searching for info on twitter I found out this flight gets cancelled quite a lot."
Cons: "Gate change was imposible to keep track of unless you walked from gate to gate and made sure you were at the correct one. Almost missed our flight as we were told gate 5 and it was changed to gate 10 in Spanish over the loud speaker but not in Englist and we just made the flight after they closed the door!!!!! Thank goodness they let us on. Need gate board where gate 5-10 is."
Pros: "Friendly and efficient staff . No delays , always on time . Pilot is handsome too"
Cons: "Magazines are in Spanish language mostly :("
Cons: "Friendly staff. Took great care of my grandma"
Pros: "Good movie selection at in seat screen and I was lucky enough to get one that worked."
Cons: "Crew was not friendly. Food was not good. They made me throw out the soda I bought inside the airport AT THE GATE then didn't give enough to drink on board the plane."
Cons: "To short connection"
Cons: "Lástima connecting fligh was a little bit tight but every things worked"
Cons: "It took forever to load the plane and they overbooked a few seats. The crew was clueless about how to handle seating a nice family whose seats were taken. 20 minutes later, the crew finally got it together. Also, the sandwich sucked. Some type of cream cheese on a lousy roll. Unbelievably bad and a calorie waste; tasted like wall paste."
Cons: "The flight LAN 601M was cancelled due to mechanical issues. I waited 4 hours in line to find out at the end that they cannot reroute me to Buenos Aires in time for my Monday 9 pm speech. I had no choice but to cancel the entire trip. I hope Kayak would help me get a full refund from LAN."
Pros: "Boarding was handled very efficiently"
Cons: "The plane looked very dated. But otherwise it was a pleasant experience"
Cons: "My wife and I had a 3 hour, 15 minute delay because of a hydraulic issue. I understand that this needed to be repaired or checked out. However, it would have been helpful to have received periodic updates from the crew about what was happening. We went for over an hour without knowing what was going to happen while we sat on the plane."
Pros: "I am deaf, almost 68y. Old. They insisted to escort me to the gate, I was very happy to be escorted by a beautiful young girl. I would have been a little lost had I gone through the screening by myself. The indicated gate number was changed as well."
Pros: "Always a pleasure to travel to someplace for the first time. LAN provided access to the VIP lounge which made the experience at the Lima airport very nice. Aside from that the experience was efficient and as expected."
Cons: "Tiny uncomfortable OLD plane !!"
Pros: "The plane was fine once they boarded us and got us off the ground"
Cons: "Third time in a row we got a delay in Santiago for no apparent reason. Will find a different flight next time."
Pros: "Seat, food was ok"
Cons: "My bag was broke. Its never happen to me."
Pros: "Excellent flight"
Cons: "The food..."
Cons: "I will never flight with Aeromexico again!!"
Cons: "Went to check in baggage and had my paid receipt and Aeromexico insisted luggage wasn’t paid for and we had to double pay at the airport so we didn’t miss our flight! RIDICULOUS! Wake up Aeromexico and KIWI booking!!!"
Pros: "The crew"
Cons: "No delays. Had delays on both flights."
Pros: "The services and the comfort"
Cons: "Everything its good"
Cons: "Attendants were rude or looked at me like I was inconviniencing them. Not good service at all."
Pros: "Very friendly crew, plenty of drinks. Easy and organized boarding process"
Cons: "Free WiFi would be nice"
Cons: "I missed my connection because my flight was delayed 3 hrs, no one told me not no pick my suitcase because it was going straight to my final destination, there is not good communication and I had to stayed 9 extra hours in the airport."
Pros: "They provde fod and dinks"
Cons: "Baggage fees"
Pros: "I missed my connection flight. I couldn’t get my situation fixed and got stranded in Mexico City because of the most horrendous service I have experienced in my entire life."
Cons: "The organization for boarding. Communication and costumer service. I am really disappointed on this airline"
Cons: "I am assuming because it was a Delta airplane we didn’t have the option to watch movies. The Aeromexico planes always have monitors to watch them. I missed that on this flight."
Pros: "I liked how staright-forward the whole process was. No different if I was flying anywhere else. I didn't feel like I didn't know what was going on because I didn't speak Spanish."
Cons: "My personal hand bag was taking away from me. I couldn’t carry with me and it was open and stolen my new pair of Jordan shoes Thanks"
Pros: "The. Flight was on time,I checked in online and that saved me alot of time at the airport."
Pros: "Amazing service, clean plane, complimentary food and drink included is a great perk. Too bad other airlines don't treat you this well! My first choice for all future flights to Mexico. Gracias AeroMexico."
Cons: "Ran out of fuel and had to make atop at St. Louis for about 1-1/2 hrs So got delayed needed to get to Chicago at 11 and ended up at 1:30"
Pros: "Friendly flight attendants, good service."
Cons: "Entertainment system didnt work on the way to Mexico."
Cons: "Charge for baggage"
Pros: "From checking in and the flight attendants are extremely friendly."
Cons: "That we are going for such a small time!!"
Pros: "Nothing I got charged for canceling my flight!!"
Cons: "I paid 242 dollars for my ticket and they charged my card 150 for canceling it!!! Will definitely not fly this airline ever again!"
Cons: "2 1/2 hour wait in line to check in. then had to rush to gate to make it 10 minutes before take off. Charged us $50 for I am not sure what. Only had 2 carry on bags Had reserved earlier seats but was not honored. Sat in last row on plane next to bathrooms. I will never take this f....n airlines again. Rather pay more or be inconvenienced than deal with this incompetent, greedy so called airlines."
Cons: "1) we lined up to board on time, and then were told one crew member was late- 2 hour delay. 2) because several dozen aeromexica employees were on the flight and boarded first with tons of carry on luggage, all passenger carryons had to be checked, 3) upon arrival at ord at 1am, over 2 hour wait for luggage, with no explanation by staff"
Pros: "Was upgraded to 1st class, which made all the difference with respect to comfort, food, and service. All were top-notch."
Pros: "Brand new plane. Lots of extra leg room coming from a guy of 6 ft."
Pros: "Staff on board was friendly and professional"
Cons: "Check in counter was closed more than an hour before flight even though electronic tickets weren't working!"
Pros: "The arraivile bean early than than a espect at :"
Cons: "Food :;("
Pros: "The smooth ride and the crew"
Cons: "Waiting for the luggage for so long even though I was flying class premier"
Pros: "That it took me to my destination"
Cons: "Aeromexico was mediocre with nothing I’d remember about. Food was pretty bad, service kind of rude. The planes were crammed and old. Entertaining also very outdated. The 5 hour layover in Mexico City added unnecessary stress to an already long trip from chicago to Buenos Aires."
Pros: "Punctuality fir boarding, service of crew"
Cons: "The over charge of the 2nd baggage"
Pros: "Flight was smooth"
Cons: "When I first bought the ticket two months ago they rescheduled my departure time. Then two days before my departure they rescheduled my departure time again then when I get to the airport the departure time went 3 hours behind."
Pros: "the worse airline"
Pros: "The flight was not packed and they serves lunch."
Pros: "Nothing it was a very bad experience"
Pros: "Service is really good"
Pros: "Checking in was fast and easy"
Pros: "On time, courteous service, great movie selection in English and Spanish! Actually served a warm breakfast!"
Cons: "No other open cafes at gate in OHare."
Cons: "Re scheduled 3 different times and flight still arrived 1 hour late."
Cons: "That we got delayed because of weather but that isn't anyone's fault"
Cons: "The flight details by the Captain. Came on at the end of the flight"
Pros: "It was long, but the airline made everything smooth for the trip"
Pros: "Delayed for over an hour and a half"
Pros: "Late and made a 1 hour layover to a 10 hour layover."
Pros: "Flight staff excellent"
Cons: "Seating sucked"
Pros: "I loved being able to watch movies and they also gave us a meal. The time on the flight flew by."
Cons: "There's was not anything I did not like"
Pros: "On time movies and crew was very nice smooth flight"