Find cheap flights from Illinois to Mazatlán

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Find cheap flights from Illinois to Mazatlán

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Round-trip
Economy
Boston (BOS)
Mazatlán Gen Rafael Buelna
Fri 7/30
Fri 8/6
Any month
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Good to know

Low season

AugustBest time to beat the crowds with an average 4% drop in price.

High season

DecemberMost popular time to fly with an average 12% increase in price.

Average price round-trip

$565(avg. price over the last 2 weeks)

Good deal round-trip

$287or less

Good deal one-way

$158or less

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Top 4 airlines serving Illinois to Mazatlán Gen Rafael Buelna

Scores according to KAYAK customer reviews

7.4
Aeromexico
Overall score based on 9,669 reviews
7.5
Boarding
7.5
Comfort
7.9
Crew
7.3
Entertainment
7.0
Food
Airline reviews

Pros: "Everything"
Cons: "No"

Pros: "The seat was a good size and not totally uncomfortable"
Cons: "Literally everything needs some serious improvement — delays like crazy, the crew leaves you clueless, the customer care is horrendous."

Pros: "price and speed of embarging"
Cons: "seat confort"

Cons: "The airplane had a heating sensor issue so they had to move us to another airplane and the flight was delayed 2 and a half hours"

Pros: "Japanese nuts were interesting. Great stewardess."
Cons: "Some entertainment."

Pros: "Servicio"
Cons: "Salida del avión"

Pros: "the seats do not recline and are uncomfortable"
Cons: "the seats do not recline and are uncomfortable"

Pros: "Quick boarding. Quick departure."

Cons: "Checkin early to get assigned better seats. Our fare did not allow us to select our seats but we were assigned seats next to each other."

Pros: "Very friendly crew, plenty of drinks. Easy and organized boarding process"
Cons: "Free WiFi would be nice"

Cons: "I lost my flight, really slow service (40 minutes on the line), bad actitude, NO REFUND. This is mi first and last flight purchased by Aeromexico. I hate you Aeromexico."

Pros: "we arrived"
Cons: "lost bags - when they arrived the next day, told us we need to go all the way to the airport or pay $25.00 USD to a taxi to bring them to us. When we went to pick up the bags, one (both bags were brand new for this trip) was virtually destroyed, with multiple tears and rips - damage on each of the 6 sides of the bag. The Aeromexico woman insisted they have no liability and refused our claim for the damaged bag. Extremely poor service."

Pros: "Flight was on time"

Pros: "I had a lot of space for legs on this one, and was seated o the last row with the fun air crew"
Cons: "Waiting on taxi for an hour before take off."

Pros: "Servicio. Puntualidad."
Cons: "Todo bien"

Pros: "Everything else was average."
Cons: "The gate crew was rude and was unclear as to what was wanted. We were paged overhead to another gate after we had checked in and were given attitude at boarding time for not checking in again. The flight was hot and felt like no A/C was on."

Pros: "Crew was excellent . Food was good. Flight was long, but I was well aware of this ahead of time."
Cons: "Loud kids next to me"

Pros: "It was on time"

Cons: "The baggage claim at arrival was horribly late- for a bag with priority tag I waited 55 mins to pick it up! Rediculous"

Cons: "When i got to the airport they said i had the wrong passport so I couldn't go and i can't get a refund!!!!!!!!!! I didn't know that my card passport wasnt allowed I wouldn't have booked the trip. I'm very very upset. I took my vacation from work and didn't go on my vacation."

Pros: "Good attitude"

Pros: "man being able to watch movies makes all the difference!"
Cons: "SEats too small...but that's pretty much any airline."

Pros: "Best entertainment"

Pros: "Fantastic Chicken dinner for economy fair.. Will fly AeroMexico again next time. Great (the BEST) service !"

Pros: "Boarding went smoothly."
Cons: "Aeromexico was unable to provide the boarding pass for our second flight on the itinerary (operated by Delta) when we checked in in Mexico City (our checked bags were tagged all the way to Minneapolis though). They informed us that we would need to go to the Delta ticket counter when we arrived in Cancun (with a short layover). This is an unacceptable level of service."

Pros: "Everyone was polite & kind, and incredibly efficient."

Pros: "The nonstop flight was efficient and the wait was short"

Cons: "Flight was cancelled"

Pros: "Nothing"
Cons: "I bought a Business fly, they change the aircraft, no motive in advance. And they del did not offer nothing. Moreover, they try to hide it and denide, to see if you do not react."

Pros: "Just OK!"
Cons: "Took forever to take off, AC was nonoperational. Very discomforting!"

Cons: "Couldn’t make the connection because the flight was oversold!!!!"

Cons: "Aeromexico truly is the worst airline on the planet. I travel all the time and I am the type of person who never complains. Six months ago when I came to Mexico and my daughter’s fiancé died of a heart attack they gave me the worst service of my life. And now again today they’re completely 100% at fault for me missing my flight. I was seven hours at the airport waiting for the flight and they didn’t post it on the boards. They never put a gate up. Other people also missed the flight. They offered no compensation, they wouldn’t pay for a hotel or a shuttle, absolutely reprehensible. Do not do business with this company"

Pros: "Nothing they cancelled my connecting flight"
Cons: "First time flying with Aeromexico and it will be my last. The cancelled the flight just when we are about to board and have not responded or compensated me for my substitute flight to get home."

Pros: "Smooth flight."
Cons: "The flight from San Francisco to Mexico City was medicore. The plane smelled, the blankets smelled and the flight attendants were not that friendly."

Cons: "I document my suitcase they opened and stolen my clothing"

Cons: "Delays"

Pros: "I got to have 2 cups of water."
Cons: "There are no vegan nor vegetarian options."

Pros: "Great flight"

Cons: "2 many cancelations. 3 cancelations. 10 houra trip ends on 34 hours trip"

Pros: "The staff is attentive and helpful."
Cons: "Connection time was simply not enough, my first flight was delayed and when i got off the plane I had to run throughout the airport to catch my next flight in the last minute to board. Also they charge extra for your bags but no where in the web page I was informed of such charge."

Pros: "First time flying Aeromexico. I've flown servers airlines in Latin America and this ranks among the best. Will likely fly with them again."

Pros: "The manager was really nice, and the customer service desk people were every nice too. I was compensated for being kicked off the flight, and they helped me re-book a direct flight to get home. The resolution was fine."
Cons: "Was kicked off my flight for some reason. It was not explained to me very well, but I gathered it was from another plane earlier in the day that was cancelled. I don't know how I was selected to be kicked off. The poor communication was very annoying. I stood at the counter for 45 minutes after the airline personnel took my STB ticket, and didn't tell me what was going on. Would have been a LOT more pleasant of they just told me the flight was full, and my name would be called if I was on the flight. Then I could at least sit down, instead of standing there for 45 minutes."

Pros: "Aeromexico had great service. The flight included a meal and also first of luggage free. Their staff was gracious and courteous."

Pros: "The Flight was on Time , good crew , good Food"

Pros: "Excelent at all."
Cons: "The food"

Cons: "Seat wouldnt recline, on the way back from guadalajara more then 1000 mosquitos wer in the cabin."

Pros: "I was upset to learn my seats didn't recline, as was not given the option to change them. When it was booked I was not offered to pick seats and didn't realize they were already chosen for me. It was an overnight flight without reclining seats. There was no TV for viewing. I couldn't sleep because of the terrible seats and no movies."

Pros: "The flight attendants were amazing"

Cons: "Left late and was dirty."

Cons: "First time we have flown First Class on American Airlines and service was outstanding and perfect! Thank you for an amazing experience!!"

Pros: "Nothing"
Cons: "Handicap issues. We were exiting on the tarmac in Charlotte- all crew left us on the plane waiting for assistance to get off. Finally when someone showed they would not come up the ramo to get my Mom. I backed her down myself while 5 bewildered airport workers looked confused."

Cons: "2 hour delays on both flights of a round trip"

Pros: "You got us there safely."
Cons: "Not sure who is at fault for running out of de-ice solution, but keeping us sitting on the tarmac without air ventilation for almost 3 hours... with only an apology and a last minute glass of water? that was terrible customer service."

Pros: "On time. Friendly and attentive staff."

Pros: "One flight attendant was very nice and petsonable."
Cons: "Already checked in and then flight canceled 10 hours before departure. Paid for preferred seating but rebooked on smaller aircraft full and had to sit in last row. Not happy and arrived 2 hours latet than original flight. Tried to explain this at gate to American employee but she told me to sit down until name was called. Probably could have had better seats earlier if she could have listened to my issue but she wouldn't listen to me. Didn't even have the chance to tell her what had happened."

Pros: "They got me there on time"
Cons: "Long delay getting off STL-CLT. Made it to gate for CLT-ROC. Then, crew delay. The usual crammed interior, cheap snacks, feeling about like a public bus"

Pros: "A cheap option to upgrade to 1st was offered that ended up being a net 0 cost upgrade for me so I took it. Comfortable on an old (but oh so nice) aircraft."
Cons: "Arrived 30 minutes early to the airport but then had to sit at a remote pad so that we ended up being 5 minutes late to the gate. A short transfer was made even more difficult, and a massive waste if time and fuel sitting and waiting. Figure out your gates early and better, and move around if needed. At the very least, bring up some stairs and buses to get passengers to the terminal and then tow the aircraft in when you have a gate available."

Pros: "I fflew Delta last Nov. Had meals movies dinner inks etc. American I am serv d beverages no meals and no movies. Getting ridiculous"

Pros: "Great seats in first class"
Cons: "N/a"

Pros: "Room between rows Entertainment from St Louis to Phoenix"

Cons: "Flight was cancelled with no compensation"

Pros: "We got to our destination safely, and American provided us with extra legroom seats."
Cons: "Service was curt and there was only phone-based entertainment."

Pros: "Fast"

Pros: "The crew was great"
Cons: "The seats were not comfortable and boarding was a pain. Not sure why you wouldn’t want to board from the back to front. Weather grounded us at our loading airport so we were stuck with the option of staying the flight or going in the lobby."

Pros: "Smooth boarding. On time flight"
Cons: "No gluten free snacks:("

Pros: "Everything went smoothly."

Pros: "Quick boarding, on time departure and early arrival. No waiting for a gate at LGA upon arrival - excellent."

Pros: "To be fair. The flight is only 50 minutes. By th time you get a drink it's time to land. It is completely unfair to the staff to have to do that. A flight like that. Have a box with a snack and some coolers that have 5 different beverages. I wouldn't even sell booze. I person can hold out for a flight that shot to get one on the connection or in the terminal."
Cons: "It's always a cramped flight. Nothing to be done except use a bigger, more spacious plane. The good thing is it's the fastest way to get to Chicago from where I lived it would take 6hrs by car."

Pros: "Spacious seats"

Pros: "Mostly friendly staff and quick flight time."
Cons: "Only half the plane got snacks and drinks. Additionally, I was forced to check my bag, which is a pretty big deal because I was connecting to an international flight and was unable to retrieve my prescriptions in all the rush to check my bag."

Pros: "I was so happy I could check in online and boarding was a breeze. I actually got to sit by the window when my original seat was in the middle. So nice of the ladies to suggest it to me."
Cons: "No complaints"

Cons: "The video monitor for my seat was broken. So, low entertainment score."

Pros: "everything was on tyime"

Pros: "On time take off"

Pros: "A nonstop flight, with a friendly efficient crew, met my expectations. A crew member went above and beyond when I asked for a coffee stirrer with my coke and ice."
Cons: "I've been spoiled by another airline's access to screens on the back of the headrest. I have my own hand held devices to entertain myself instead."

Cons: "Flight was late, got a message from Kayak that it was delayed 3 hours...thank goodness I happened to check again, because then it was only delayed for 41 mins, then it gave me an update that it was only 21 mins delayed, then went back to 41! Pretty inconvenient, and it would have been nice to get a text, not just some silent pop up"

Pros: "Got to La Guardia almost 26 minutes early but then waited FORTY minutes for the gate!"
Cons: "AA needs better coordination with the horrible La Guardia airport"

Cons: "Delayed a total of four hous!"

Cons: "good"

Pros: "Flight was on time, staff was friendly and boarding was organized."
Cons: "I'm a small person (5'-2", 105lbs) and I didn't have room to breathe in that tiny little seat."

Pros: "Smooth - trouble free - calm process"

Pros: "On time arrival"
Cons: "Everything else"

Pros: "Nothing"
Cons: "The storage are very small, by the time i boarded everything was full. I had to hand carry bags and i had to put it in front of me which is a very small space already, on top of that i had the window sit so i had no space to move. it was very uncomfortable, and flight was delayed. We sat there for an hour before taking off but i understand its due to the weather but it was my worst plane ride not worth 300dollars. I will not ride american airline again."

Cons: "Everything was great."

Cons: "Only suggestion would be to make the connection process a little easier. If the passenger doesn't speak English, the fact you need to print the international ticket in Miami, then re-enter at checkpoint might create confusion."

Pros: "Boarding was good, Good flight , good service , plane was small for the distance with limited space for movement ,"

Cons: "Got to charlotte with 80 minutes to connect. Sat on the tarmac for 60 waiting for a gate. Missed connection by <5 minutes. Thanks, AA!"

Pros: "Non stop"
Cons: "Airline"

Cons: "Boarding took forever, the flight was over 2 hours late which caused me to miss my connecting flight and my military orders were not honored - I still had to pay extra to take all my gear back to my duty station. Never had that issue with any other American airline."

Pros: "Crew was fine even when we had to sit on the ground for 1 1/2 hours for a repair."
Cons: "American Airlines didn't honor my choice of seats."

Cons: "No food or beverages for me. I slept comfortably on my flight"

Pros: "You provide me with the best ticket prices and to me that was the the most important part of of the trip thx"
Cons: "The airlines charging for your luggage"

Pros: "Plenty of leg room no entertainment so I dozed."
Cons: "People stuffing oversized bags in overhead."

Pros: "The movies"
Cons: "No Food"

Cons: "We were delayed for 4 hours, due to a mechanical issue. We were not given any forms of reimbursement. I would like a 500.00 voucher."

Cons: "Flight was delayed."

Cons: "Would be nice to know ahead of time if flight is equipped with an in seat television so as to be prepared to bring headphones."

Pros: "We arrived safe."
Cons: "Departure 1.5 hours late. Missed connection. Travel took 16 hours instead of 6 hours."

Pros: "All great."

Pros: "Como la gente me trató"
Cons: "Nada"

Pros: "Super rude, starting from the check-in counter to security inspection to boarding the plane- every attendant we asked a question to or asked for assistance had no clue what to do or respond."
Cons: "Get better-qualified personnel."

Pros: "Caring and through personnel in the face of a virus."
Cons: "WATER"

Cons: "The airport reps were not at all helpful and my flight was changed to noon vs. The one I purchased."

Cons: "It was awful. Was not offered any food and refused when asked for water. Seats are awful uncomfortable and for small people, no leg room at all. No internet no space no comfort nothing. The attendants were rude and refused to speak English. It was horrible I will never use volaris again"

Cons: "Connecting flight was a nightmare. Airline did not accepted electronic boarding pass. They made me make a 1 hr. line to get a paper one. Couple of passengers and I almost lost flight. Volariis counter staff did not provided nor informed a paper boarding pass was needed to fly internationally when I told them I was traveling to Dallas."

Pros: "Crew was wood"

Cons: "I was flying with my husband and 3 you. Children and couldn’t sit together. I was not told the high luggage charges and that I could register before for a cheaper rate. The lines to check in were over 1 hour and 20 minutes wait. The flight attendants do not speak English so could not communicate or help me at all."

Pros: "nothing"

Pros: "Flight delay horrible ... almost missed my connecting flight ."
Cons: "Better connecting flights"

Cons: "Everything’s was worse I never use this aerolíne very upset"

Cons: "El equipaje tardó mucho en salir"

Cons: "Crew was not prepared with enough custom forms. When we arrived at airport it was a mad Scramble to find some."

Pros: "The arriving time was the only good thing"
Cons: "Better food option, the seats are really small, checking documentation and boarding pass several times is ridiculous, charging 10.00 dollars for boarding pass and having to pay for a seat is a slap in the face"

Pros: "Efficient at the desk getting boarding passes. Flight was on time. Got us safely to and from Mexico."
Cons: "Offer some type of food, not just chips. Return flight I asked 3 times for a glass of water and was never given one."

Pros: "The crew was very knowledgeable and assertive in their commands."
Cons: "Planes are too small. There weren’t any TVs on them and all 4 of my flights ran late."

Cons: "Everything was good. No problems or complaints"

Cons: "There was hardly any space under the seats and between each row so it was pretty cramped. Because of this, the flight was not very comfortable."

Pros: "Boarding was fast."
Cons: "Flight was delayed."

Pros: "Efficient boarding-very pleasant crew"
Cons: "I was harassed while waiting to board the plane saying I had to check my Carry on because there was no room above in the plane – I told the individual I had some expensive medical device and she stated that it didn’t matter – when I entered the plane I did find more than adequate space to put my bag"

Pros: "The crew was friendly and helpful"
Cons: "The seats were very uncomfortable, the boarding was confusing and took a long time."

Pros: "Nothing"
Cons: "The flight was delayed one hour both ways. The gentleman who checked me in was absolutely awful. He was rude and argued with me over the weight and height requirements, despite his colleagues assuring him my carry on was meeting the requirements."

Cons: "Everything they over charge on everything and they forgot to send our luggage so I had to wait till the next flight to get my luggage to get are boarding tickets the wanted to charge us $7 dollars for each person and for each luggage they charge us $50 dollars per when it should of been $26 dollars"

Cons: "Not having to walk in the rain to terminal"

Pros: "Good no-frills airlines"
Cons: "For this type of airline – nothing"

Cons: "gates changed multiple times, got different information from different people. had to shuttle to the plane. over an hour delayed but no notifications of delay were ever updated"

Pros: "That you guys sold our seats and still in Tijuana for another flight"
Cons: "Same as above"

Pros: "The movie selection."
Cons: "This was probably one of the worst flights I’ve ever had to deal with, the plane was 3 hours late causing me to miss my connection and having to buy a completely new flight. I’m very very displeased and they didn’t offer to help anyone get to gates with connections or for vouchers or refunds."

Pros: "Service was great but asking for water should not be a paying matter. They want to charge you for everything."

Pros: "Excelente el tiempo de llegada :)"

Pros: "No water you have to pay"
Cons: "For everything they not given you a glass of water"

Pros: "Transportation without frills"
Cons: "The sre increasing their fees so no longer a low cost airline"

Pros: "Attentive, respectful, and on time! This airline has treated me very well."

Pros: "Efficient boarding, on time departure and arrival"
Cons: "My knees were up against the seat in front and we're crushed when they reclined. I was able to fit in be putting my legs in the next seats area (fortunately occupied by a small boy)"

Pros: "The worst experience since, besides they weight your luggage before check-in, they do it again right before you take the airplane. The cost for register a luggage os 45usd!!!!! Wtf..."
Cons: "The worst experience since, besides they weight your luggage before check-in, they do it again right before you take the airplane. The cost for register a luggage os 45usd!!!!! Wtf..."

Cons: "Tried to pre check a day before the flight using Volaris app and wasn't able to complete the process, as the app was timing out and it was forcing me to buy a seat in the plan, which I wasn't interested in. It seems to me that the airline is trying to nickel and dime you in every opportunity they have as they wanted to charge us 50 USD extra as our carry on luggage was under the 22 LB restriction but our backpack added 2 pounds. I have never seen an airline that is weighting each and every passengers backs and purses during the boarding process to see how much more money they can get per flight. Also, I found it kind of funny that after take off the flight attendants were selling the empty seats in the front which didn't had more leg room (not first class) but were just closer to the cabin. You are already charging for sodas, CAN YOU JUST STOP THERE?"

Cons: "We had to pay $150 I’m extra charges for our luggage and carry-on."

Cons: "Everything was the worst experience ever"

Pros: "All thank you for your support. ☺"
Cons: "All attention to clients. Thank you"

Pros: "Primera y ultima vez que volamos con Volaris. Espantosos asientos tan cerca de cada uno. Parece qur estan transportando animales."

Pros: "flight left on time"
Cons: "seats had fairly limited legroom. but then again the price was inexpensive so i can't complain."

Pros: "Fast luggage checking, friendly crew and on time flight."

Pros: "The airfare is cheap but they nickle and dime you for everything else. I paid 30 dollars for 1.4 Kg above the set weight for the cabin carry-on yes they weighed my purse and carry on bag. But, my regular luggage was 5KG below the allowed rate. And they attached luggage tags them. They were charging about $5 dollars if you did not print out your boarding pass. I couldn’t because their website was inaccessible. It kept kicking you off. You couldn’t update yard your passapprt number Air attendants waited for a half hour before arrival for food service. And then they rushed you through it because they were yapping away during the flight and we were landing."
Cons: "NONE OF IT IT WAS AWFUL.!!!!"

Pros: "People are great."
Cons: "Seats are way too small. I was crippled after the hour flight. The web site does not work well. It is hard to order add on services like more luggage or a bigger seat."

Cons: "The fly was asking for money for mexican kids, that is not right"

Pros: "I like the customer care from the crew but the crew from the airport could have been more helpful in helping me figure out where I needed to go to catch my flight. The app also failed on me when I needed my boarding pass. But the flight and the crew that attended it did a fine job. The space is justifiable for the price of the ticket, unlike other airlines that boast value. As always the flight was on time. I didn't have any food or entertainment."
Cons: "The accessibility of the boarding passes. The app needs to be revised for bugs."

Pros: "The flight was smooth"
Cons: "The flight left one hour after it was suppose to, there was no announcement about what was going on or why the delay. Service wasn't that good and having to pay for every little thing is a pain."

Cons: "The stewards in the plane seamed angry and not speaking Spanish you are on your own.... and 5 hrs and nothing.. no tv no snacks not even water offered.... very sad.... was on a 1 hr flight on interjet and was offer sooo many things for free... I will not be using volaris again...... Just felt like I should not be there"

Cons: "Bad customer service"

Pros: "Plane loaded quickly in part because they don’t use boarding groups and because they strictly enforced carryon bag and size limits. Those with carryons approaching size limits were checked separately while others continued to board."
Cons: "No complimentary snack and beverage service."

Pros: "The flight was 15 min earlier great"
Cons: "The food if it’s COVID restricted food sud not be serve"

Cons: "Desk should be more accessible to clients that are a bit late to their plane"

Pros: "Speedness"
Cons: "Check-in process and seats comfort"

Pros: "The friendly of the staff and that the crew was strict to put order in the unloading"
Cons: "the food"

Pros: "Crew, new plane"
Cons: "Boarding"

Pros: "Very friendly and welcoming crew."
Cons: "Service was great!"

Cons: "The flight was 4 hours late"

Cons: "Seat confort, space"

Pros: "The crew was amazing seats very comfortable!"
Cons: "The flight was fine the way it was."

Pros: "We got VIP Boarding without choosing in advance."
Cons: "Very little legroom, seats were not reclinable at all, not a single snack included. Cheap."

Pros: "Todo puntual.y buen trato"

Pros: "Nothing."
Cons: "Many things could have been better. There was no kiosk for check in, the crew was not helpful prior to checking in, multiple occurrences where a group member was stopped for no reason by airline crew member, there were at least two seats that were duplicated on the airlines part, there was a delay on the flight due to over booked seatings, seats did not recline, no phone charging services."

Pros: "They gave me a free checked bag! When I took out my credit card to pay for it, he said "No, es un regalo (gift)." How nice for a budget airlines!! May have been due to the holidays, but Volaris just charged me MORE for a bag during the holidays. We boarded on time and landed early. Our baggage came fairly quickly as well. Those are important things to me (especially if I have to catch a bus or a connecting flight) I'll definitely use Viva Aerobus again!!"
Cons: "The seats were pretty cramped, especially if you're tall. But that's to be expected. What I thought they could've done (and this goes for all the cheapo airlines) was at least offer us a cup of water. I mean, come on!"

Cons: "Did not my luggage"

Pros: "Flight itself."
Cons: "Boarding an off boarding"

Pros: "Nothing"
Cons: "Customer service"

Pros: "Flight in time"
Cons: "1. Couldn’t do web check-in 2. When picked my seat in vivaerobus website , emergency seats were not indicated, as a result, i got exactly a seat infront of the emergency seats line. Not only my seat wouldn’t lean, it was also less than 90 degrees. I was terribly uncomfortable the whole flight!!!"

Cons: "Mex AirPort ,"

Cons: "Double assigned seat, crew was poor in communication and never explained or apologized."

Pros: "Crew was very helpful and willing to sevice us. Pilot was very kind also."
Cons: "Only a bit more smooth flying, but this is out of our control."

Pros: "Almost 4 hrs of delay"

Pros: "It was above my expectations"
Cons: "They made annousments only in Spanish while boarding"

Cons: "Delayed as usual"

Pros: "The crew was excellent. Leg space was not good. There was very little space for me to get situated."
Cons: "Just the space between the rows of seats."

Cons: "So late"

Cons: "Waiting inside the plane with door open. It is ridiculous to be inside the plan for an hour before takeoff"

Cons: "Not good organization while boarding, too much turbulence, very uncomfortable seats"

Cons: "Great service, I really recommend. Un servicio muy bueno"

Pros: "The only thing that i liked was that the flight was real quick"
Cons: "That the flight and boarding was on time and if there was a delay that they communicate with the passengers not just have us up thinking not knowing what the delay is for. Also our luggages took over an hour to get the whole experience here was ridiculous. Not happy at all"

Pros: "Bien la tripulación. El avión austero"
Cons: "Las indicaciones para subir al avion"

Pros: "It was impossible to speak to anyone before the 24 hour cancellation period ends."
Cons: "Have people try to help instead just telling them to call later or call the airline"

Pros: "Everything was average. Nice new airplane though."
Cons: "They lost my bag on a single non stop flight. 60 minutes in baggage claim until someone showed up. They needed 24-72 hours to find it. No idea when they would get it to me. No compensation for the things I needed ok vacation while they look."

Pros: "The crew was attentive"
Cons: "There’s always room for improvement"

Pros: "Did not let me change my ticket for a different time . Lost money missing flight"

Pros: "Cheap and on time"
Cons: "Crew that didn't care and didn't greet passengers"

Pros: "Nothing"
Cons: "They canceled my flight"

Pros: "Very helpful staff !!"
Cons: "Airline overselling tickets didn’t get a seat for me my wife had to travel alone and offered me a flight for the next day"

Pros: "This is a cheap ticket."
Cons: "They tried to charge me for carry on luggage even though I was under weight and under size. They aggressively tried to take my carryon and told me I had to pay 41$ per bag or I could not get on plane. Only when I asked for a manager and found someone to interpret for me and show with a measuring tape and we did they allow me on... total scam - the gate attendant conned at least 15 people before us that had smaller bags that they had to pay (very aggressively in Spanish and many passengers did not speak Spanish so gave in and payed just to get on flight). Once on the flight- you can adjust your seat which for me wasn’t a big deal at 5’1” but any taller would be an issue. You pay for even water on this flight."

Pros: "Nothing"
Cons: "Delays are understandable but the messaging was the problem, staff created chaos by handing out limited incorrect information. This Encouraged passengers to overcrowd the information booths. Plus a two hour wait on the tarmac,horrible!!"

Pros: "45 minutes after the original departure time, without any information about."

Pros: "NOTHING!"
Cons: "Delayed flight both there and back. Personal at the desk VERY RUDE! Their luggage policy is f***ing ridiculous! They even weight your purse! And both carryon and luggage have to weight 10 kg - AND IF YPU GET ANYTHING ELSE AT THE DUTY FREE THEEY REWEIGHT YOUR BAGS AND MAKE YOUPAY IF IT GOES OVER!!! They always change the boarding gate and don’t have anyone telling you to go to the new gate! You have to walk and look out to the screens for the stupid sign!"

Pros: "Normal flight"

Cons: "Crowded, disorganized boarding process. The worst I have ever experienced."

Cons: "Check-in took 75 minutes because they kept moving the late people up to the front of the line. Yet other lines moved quickly. Not well organized"

Pros: "Nothing"
Cons: "This was one of the worst overall flying experiences I’ve ever had. The flight was from Mexico City to Cabo, and i was supposed to take the flight with two friends. We were all later than we wanted to be due to the México City traffic. I arrived one hour before the flight and they arrived exactly 34 minutes before. I remember because we tracked it exactly on our phones as it was happening. When they got to the check in booth the attendant said they were too late to check in and they had to have gotten there 35 minutes before. I have checked the airline online policies and nowhere does it say that. It only says that they can refuse checkin after 30 minutes but I am positive they arrived before that. I will mention here that the plane was about 15 minutes late taking off. So, the airline enforced strict made up policies on its paying passengers and doesn’t uphold any sense of respect to them? The attendant also told my friends they would not get refunded and that the next flight wasn’t until the next night. We are going to Cabo for the weekend so obviously that was out of the question. So, I board the plane and realize why the attendant must have told my friends the plane was closed. There were no empty seats on the plane, which means that they must have given away seats to people on standby. I support this if its a last minute decision after the flight has closed AS IT IS ADVERTISED. Not a made up 5 minutes before. So I boarded and there was absolutely no service. None. The flight attendants came out once and made you pay for WATER. What kind of airline doesn’t at least give water??? I understand the appeal of budget airlines but honestly, this flight was over $200 which is not what I would call “budget” and the airline skimped on the most basic things— water, customer service, and any semblance of human decency. I am thoroughly disgusted with how horrible this airline has been for even a 1.5 hour flight and i plan to not only write as many horrible reviews as I can but to share this terrible experience with as many people as I can so they can avoid being victims to such inhuman treatment. Viva Aerobús should be ashamed to call themselves an airline and Kayak should be ashamed to allow them on their site."

Cons: "Horrible service"

Pros: "Don't leave me abord lost my flight and my money"
Cons: "That airline sucks"

Pros: "Crew was friendly"
Cons: "Flight was delayed for a long time, departure was originally scheduled for 6:30 PM but we did not even board until well past 10 PM"

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COVID-19 information

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