Daily cleaning, installation of cabin HEPA filters on flights from Illinois to North America
United Airlines, American Airlines and Air Canada have all waived their change and cancellation fees on flights from Illinois to North America. Confirm policies on booking site.
Alaska Airlines, LATAM Airlines and Alitalia do not allow booking a middle seat on flights from Illinois to North America.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Illinois to North America.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to North America from Illinois is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to North America with an airline and back to Illinois with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to North America from Illinois up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Cons: "The delay was almost unbearable"
Cons: "Was 2hrs behind schedule"
Cons: "This flight was very delayed"
Cons: "Everything, 5 hours delay"
Cons: "Everything, for example being on time"
Pros: "Los asientos amplios"
Cons: "The snack bar, Couoh he better"
Cons: "At the airport we are still waiting for our luggage almost an hour"
Pros: "Nice pilot -Jim."
Cons: "Multiple delays & gate changes"
Pros: "Everything was amazing...."
Pros: "Service was awesome, 100% recommended"
Pros: "The crew was good, and they tried to make up for the delay with a gift certificate"
Cons: "More than three hours of delay because there was no crew assigned to that flight"
Cons: "Everything could have been better. Flight delayed 3 hours due to JetBlue schedule mismanagement. No consideration for elderly when we had to change gates across airport. Poor communication on flight updates. And then as a perk to make up for delays, tried to sell us a credit card. Just Awful."
Cons: "No WiFi. Old plane"
Cons: "The food can be better."
Pros: "Ability to channel surf"
Cons: "More food oprions"
Cons: "Dar hospedaje a los pasajeros que perdimos el vuelo por culpa de JetBlue"
Cons: "Boarding was by groups but ended up being 2 different lines of people merging into one. I felt as though boarding should be smoother/more organized."
Pros: "Loved the roomy seats"
Cons: "Sound system was low quality. Hard to here the movie."
Pros: "Good room quick and efficient here on time"
Pros: "Clean plane"
Cons: "Took 3+ hours to get in the plane"
Pros: "Pilot’s smooth take off and landing."
Cons: "The weather haha."
Cons: "Late departure"
Pros: "Service was excellent, everything on time. Great price and even better value."
Pros: "More leg room Affordable prices Snacks dunkin donut coffee Pleasant flight attendant Punctuality"
Pros: "How easy it was to board"
Cons: "When I asked if there was any chance I could sit with my family they were nice enough to change are setting. Just a thought if the setting is random when you check in for your flight somewhere the computer should at least work with putting the last names together just a thought."
Pros: "Swift boarding procesx"
Pros: "Easy boarding, friendly staff, nice choice of snacks and beverages. The JetBlue app is very useful."
Cons: "My in flight entertainment never worked. All I had available to look at was the JetBlue commercial channel showing me all of the entertainment I wasn’t able to watch. Not even the live view map worked. One of the attendants said something about resetting the system but I didn’t notice a change. I said something to one of the attendants a little later and she tried doing a reset again, but still no success. I could see other screens working fine and people were watching various programs while I just stared at a static map of the continental United States. Oh well, at least I was able to stream Netflix because of the free inflight WiFi."
Pros: "you had gluten free choices"
Cons: "need expanded gluten free menu"
Pros: "Seats were pretty comfortable with decent legroom."
Cons: "Plane was freezing cold, but a blanket had to be purchased."
Pros: "The effort to stay on track so far so good"
Cons: "1brand new suitcase was completely damaged"
Cons: "Limited movie options."
Pros: "Our flight attendant Jeramy was FABULOUS!!"
Pros: "Business clas was excellent and service very good."
Cons: "The have problems with the movies"
Pros: "Having an A320 on a 2 hour nonstop"
Cons: "Bag fee"
Cons: "Security line was very long"
Pros: "Amazing staff at the ticketing counter. Very pleasant and patient."
Cons: "Turbulence was terrible, understand that is not JetBlue issue - wanted to note."
Cons: "Heavy delay without accommodated hotel and food"
Pros: "Service was great, smooth landing. Great songs and communication by pilot and captain"
Pros: "Everything, trip was great"
Pros: "No delay"
Cons: "There are nothing I do not like."
Cons: "My bag got damaged"
Pros: "Over crowded. Scaled down the aisle to add extra seats. I weigh 100lbs. and am 5'2". My knees were crammed into seat in front of me. No beverage or food service and no discount for that."
Cons: "More worried about carry on luggage than customer experience."
Pros: "On time. Crew was very good"
Pros: "The flight got delayed and than it was also late"
Cons: "Be on time"
Pros: "Onboarding was easy and smooth. The plane was clean and the seats were comfortable. WiFi easily connected, too. Much better than expected for a budget airline."
Pros: "The trip was as to be expected. The low cost was the absolute best thing about this trip. If the cost is going to be that affordable, I will definitely take more trips with sun country and recommend it to my friends and family."
Cons: "The only issue w/the flight was that we sat on the tarmac for about as long as the flight took. There was something going on at the gate we were to arrive at, and that left us on the tarmac for about 45 minutes or so. Then there wasn’t very good air flow. Should’ve had an alternate gate."
Pros: "it was a direct flight"
Cons: "allowing to check bags in late. didn’t allow us to & made us take our bags thru TSA. We told them that we had liquids in there & would need to check them in at the kiosk bc tsa would throw them away. They said “it’s okay, just let tsa know we said it was ok” tsa threw our stuff away & lost a lot of"
Pros: "Nothing. Delayed for 4 hours. No time change updates were ever provided at the airport. No communications provided as to why our flight was delayed. No other options given. No food or drink vouchers given & of course, no discounts provided for future travel. Not that would EVER fly Sun Country again"
Cons: "Communication and updates. At the very least, food and drink vouchers. 4 hours is a LONG time to be delayed. Extra points had the airline reimbursed their $40 ONE WAY bag fee regardless whether it’s a carry on or checked luggage."
Pros: "Nothing. I was not allowed to board because I was 5 minutes late for checkin and was not allowed to check in ahead of time online. I had a ticket. The plane was right on the other side of security. I had plenty of time to catch my flight if I'd had a boarding pass. Instead I had to buy a new ticket."
Cons: "Let me check in ahead of time online. Also, make it abundantly clear on the ticket and elsewhere that if I check in at the airport it has to be at least 45 minutes before departure."
Pros: "Flight attendants"
Cons: "It was delayed 3 hours due to rain that lasted about 30 minutes"
Pros: "Not crowded, and enough space"
Cons: "My luggage was lost"
Pros: "Check in was easy and quick"
Cons: "Plane could have been cleaner. Price is ok, but not as good as it seems once you add luggage."
Cons: "I missed the flight because they did not allow online check in. The check in closed 45 min before the flight and I got to the airport 35 min before the flight because my first flight at LGA was cancelled and I had to spend $250 to uber yo EWR. They charged me $200 and only refunded me vouchers"
Pros: "I got to change my seat"
Cons: "The flight attendants were rude. Our flight was delayed and we were not updated nor given a reason as to why."
Cons: "We were unable to check in with SunCountry .. very frustrating!"
Cons: "TV and music would be nice."
Pros: "Crew was great!"
Cons: "I didn’t realize I had to pay for a carry on"
Pros: "The crew was absolutely wonderful And seat was the most comfortable ever"
Pros: "The upgraded seats were worth it."
Cons: "Everything else. Had me listen as wrong gender. Had to pay extra to fix it. Couldn’t get checked in early. Spent 30 minutes with the agent to get a ticket, went to gate and was told I need to show a receipt because they don’t have record of me paying for the seat. Will not fly sun country again"
Pros: "Crew friendly, enough leg space"
Cons: "Internet access"
Cons: "No updates and it was delayed an hour then took a bus to the aircraft that was about 100 degrees while the driver texted. Terrible would never fly again on sun country"
Pros: "It wasn’t a full plane."
Cons: "Was put at wrong gate. My aunt was wheelchair assisted and was put on pushed through during regular loading. And last but not least. On top of buying the ticket to fly to Vegas. We had to purchase the seat we sat in on the plane. Isn’t that what the ticket was for in the first place. A seat on the plane"
Cons: "Hidden cost. Late flight. Had to take bus to the plane"
Pros: "Flight attendants were very nice. Seats were pretty comfortable"
Cons: "When we booked the flights, we were not allowed to choose our seats and did not see any notice about charging for carry on bags. When we checked in, we had to pay extra for carry on or checked bags and had to pay for seat assignments. No complimentary snacks either. Disappointing."
Cons: "No WiFi"
Pros: "I did not fly to Las Vegas... the ticket went unused."
Pros: "Flight and ticket staff very friendly and accommodating"
Cons: "Everything was perfect"
Cons: "We ran into a combination of traffic, parking, and other issues that drove us to arrive at our check-in at 7pm for a 7:40pm flight. We were not able to check-in given the 45 min rule. NO WHERE in our email did it say there was this rule nor were we prompted or told to check-in prior to our flight online. There's no suncountry app for check-in that we could find (only a visa one). We booked through priceline.The flight hadn't even started boarding and we were not allowed to check-in. We were re-booked on a flight that left two hours later, but that flight was delayed 3 hours. The whole thing essentially took one full night of paid hotel and fun in Vegas away costing us over $200 just in hotel plus we spent an extra 5 hours in an airport that didn't have a bar open past 9pm."
Pros: "Friendly gate staff Friendly flight attendants Seats bigger than Spirit Airline's Just $15 for an upgraded 6th row window seat Accepted my carry-on bag free, without measuring the the wheels as part of it's measurement. Note: Spirit always accepted this same carry-on for many flights over the years, but didn't on this same trip to my location. ( This Sun Country trip was on the return flight. )"
Cons: "Really nothing"
Pros: "We’re coach feels like your in first class"
Cons: "The staff are the best , the accommodations are superb"
Pros: "Generous with size of carry on. Staff pleasant"
Cons: "Would like a small snack included"
Pros: "Flight there&home had a very nice young man/lady get me set up with ticket and boarding pass"
Cons: "Getting searched like a criminal on the way there. Young lady gave me the fast lane home. They treated me like a human being"
Cons: "Boarding was awful - they were all over the place! Board from the back - then the front! Lots of chaos!! awful experience! And seriously - no peanuts or snacks for free? Ugh!"
Pros: "I went from Minneapolis to Vegas in 3 hours which is way better than a 24 hour drive."
Cons: "No snacks."
Pros: "Minor issue with a seat stuck in the reclined position to start, but we arrived with an otherwise adequate and routine flying experience"
Pros: "Good service!!!"
Cons: "Pop is complimentary but still charge $8 for a shooter of liqueur!!!! Just a little steep in price"
Pros: "Sun County is consistently on time, the planes are spotless, and the crew helpful and kind."
Pros: "Direct flight"
Cons: "seating is a little cramped."
Pros: "Flight attendants were pleasant. Flights were on time with no delays."
Pros: "The crew was great--very pleasant and attentive. Flight was smooth with an easy landing."
Cons: "At the Sun Country desk in Minneapolis they told me they couldn't check my bag all the way through to San Francisco because they didn't have an arrangement with Virgin America. I learned in Las Vegas after claiming injury checking my bag that they do have an arrangement, and that agent just didn't know about it. Kayak should never have allowed me to book a ticket where I had to re-check my bag and go through security again without a big warning, so I'm unhappy about that. Additionally, it seems like Sun Country needs to get his ducks in order regarding baggage agreements. The change in Las Vegas was stressful and involved switching terminals as well – not ideal."
Pros: "I got there"
Cons: "Waiting for 2 hours for them to fix a part. And being Late"
Pros: "Good price on tickets"
Cons: "Wish I could have picked my seats after I made my reservations I had to go to sun countries website and figure out how to pick my seats"
Pros: "Not going to say this will happen to every soldier but when they started boarding first class passengers,they also stayed boarding anybody in the military. I went up and after some confusion,they upgraded me to first class. I didn't even ask for anything. It was amazing!"
Pros: "Full flight, checked my carry on for free, both ways. The MSP ticketing agent was very friendly and got me a great seat."
Pros: "I liked my seat mates. I did not have any food or entertainment."
Cons: "My flight was delayed 20 minutes ."
Pros: "Smooth boarding and deboarding"
Cons: "Attendants were not friendly"
Pros: "great staff and excellent airline. well run"
Cons: "entertainment option on board is a joke"
Pros: "I enjoyed the on time flights."
Cons: "The crowding of planes and the small seats in coach. I switched to first class."
Cons: "My luggage was lost"
Cons: "Check in"
Cons: "Delays, gate changes, lack of notification, last minute changes."
Pros: "Absolutely nothing"
Cons: "Excessive carryon bag charges and delayed flight"
Pros: "No muss, no fuss. Efficient and friendly crew. Flight was on time and we knew there would be extra charges for carry on baggage and food/drink beforehand."
Cons: "Seats did not recline. Tray tables were small. Under seat storage was limited and an average backpack barely fits."
Cons: "$45.00 for a bag is rediculous."
Pros: "It was very good! I liked it."
Cons: "We were delayed by 1hr and 45 min because a flight atttendant was not at the airport."
Cons: "Airline did not let us fly 45 min prior to the departing time, we were a party of 10 people; half of us checked in online and had payed baggage fees online but when ww got to the counter airline assosiate said we did not check in. Not only dod we loose our tickets but also the money for the fees we had already payed for. I had an uderstandong that the gates closed 10 min prior not 45. We had to fly becuase we had an emergency and this inconvinience just made our experince horrible. Defenetly dissapointed."
Pros: "What I liked? That the flight ended and I could get off the plane."
Cons: "They charged to pick seats. They charged to carry on a bag. They charged for any drinks. The seats had NO padding. The seats didn't recline. The gate at O'Hare was dark and dirty. The travelers in my flight would have scared the residents of Mos Eisley."
Pros: "Getting off the plane"
Cons: "Being in the plane"
Pros: "price, updates and friendliness"
Pros: "attendants were friendly, patient and in good humour."
Cons: "cramped, no room. high priced snacks and bevs,"
Pros: "a smooth ride. we left a half an hour late."
Cons: "paying the carry on fee"
Pros: "Overall quickness and friendliness of staff."
Cons: "No free food."
Pros: "Every thing was good"
Cons: "Safe and it was on time"
Pros: "We landed early to and from that was nice.. The crew was very nice.."
Cons: "Had to pay for coffee other than that it was great"
Cons: "Lost my baggage after 2 hour delay. No attempt by airline to assist the customer or compensate the customer after clear mishandling by the airline."
Cons: "Terrible service from Denver. Missed flight due to Frontier check in desks being overwhelmed. Was there two hours early, told to go to outside curbside check in. Terrible delays when returning to Denver on the plane. Was held on the aircraft for 40 minutes before they could get us off. Bad experience. Won't be flying frontier again."
Pros: "Frontier is ALWAYS LATE."
Pros: "Flight was cancelled for no reason. Please refund me."
Cons: "Terrible information and no service."
Pros: "I am sitting at the gate 4 hours delayed"
Cons: "Nothing what a disaster"
Pros: "everything went just as planned, everyone with Frontier was on point"
Cons: "Chairs were uncomfortable and didn't recline. Tray tables were tiny! And didn't even pull closer. no beverage service was offered. Personal passages controlled Lights in cabin were not useful and obnoxious color."
Pros: "Attendants and personelle are not professional in handeling delays and several mishaps on the flight. Plane was delayed as normal for Frontier"
Cons: "Short-staffed, so short tempered workers.kiosks did not work. Nickled and dimed on everything. Like flying in prison. No light and a cold hard bench seat. Awful."
Pros: "Seats were more comfortable than I expected"
Cons: "Flight was delayed more than 2 hours."
Pros: "The flight crew was kind, attentive, and good listeners. I didn't have food but the menu looked good. The comfort was good for I paid for. My flight did not have entertainment. Overall, a positive experience. Even the check-in counter crew was stress because of all the delays they kept their head and even smiled. I'm very grateful for their professionalism. Our pilots were the best pilots I have had and I love to travel."
Cons: "I had one update about the flight delay but be a useful there were so many delays it was hard to find a place to get comfortable. I still do not understand how Denver's plane was an hour late. Maybe a little more communication and a safe, secure backup plane."
Cons: "Our flight was delayed, which I understand was due to weather and no fault of Frontier, but I was told, moments before I stepped on board, that my bag needed to be checked. I paid the full carry-on fee but was not credited the amount for having the bag checked. We were then delayed even longer on the runway. The flight itself was very rough and we had about an hour straight of turbulence. Then we landed and were stuck on the runway for an hour and a half! While we were stuck, there was a loud beeping sound that played the entire time we sat there! We received one update from the captain and flight attendants while we were waiting. The flight attendant came on the speaker and told us we couldn't move because everyone's seat belt was not fastened. They were very rude. I can honestly say that I will not fly Frontier in the future!"
Cons: "Late late late arrival."
Cons: "waiting waiting waiting. Little communication on flight status. Got to my detonation 2.5 hours later than planned. Terrible"
Cons: "Take off was an hour late. We sat in the middle of the runway for an hour"
Pros: "Newer aircraft."
Cons: "Had to pay for sift drinks, sparking water, etc. No entertainment. Seats do not recline."
Cons: "Just give me a final price with a seat and a carry on!! Rip off!"
Pros: "New airplane"
Cons: "Should have been notified before heading to airport. No one wants to sit in a airport for three or more hours."
Pros: "The plane was very clean and seats seemed new. We left and arrived on schedule."
Cons: "Leg room seems to be shrinking. I would have liked to hear from the captain. I like hearing about what area we are traveling over periodically throughout the flight. I also like to hear the current weather forecast at the destination."
Cons: "Worst customer service"
Pros: "Budget before adding bags"
Cons: "Bag costs Delay Airport I was stuck at - Chicago Very basic plane Poor info in airport - unnerving"
Pros: "This flight was ok but my history with frontier airlines is awful. I only flew them because it was the only option."
Cons: "Lack of customer focus or care. Hidden fees for everything."
Cons: "the fact that i was delayed more than 5 hours on the departure and more than 1 hour on the way back. Why is there an option for entertainment when none is provided? Also you need to pay for the food"
Pros: "It was cheap but still quality! Flight attendants were nice and friendly. The plane was clean and boarding went smoothly. Informed us what was going on at all times. I went without a carryon and just a personal bag. No Hassel about the size."
Cons: "Delay after delay without much updating"
Cons: "It was the scariest flight I've ever been on. In all my flying - easily over 150 flights - I've never been a flight that was that shakey. The landing was top 3 hardest landings ever too. When we landed I said "that was the worst flight I've ever been on" and every person in ear-shot (about 12 people) all looked back in uniformity and agreed."
Cons: "3 HR unknown delay"
Pros: "Not much It was just a flight"
Cons: "hard seats"
Pros: "Good flight"
Cons: "Just remember, you get what you pay for. My flight was $148 from Denver to Chicago on Frontier."
Pros: "The initial ticket price"
Cons: "The add on for a checked bag - $40! AND THEY wouldn't accept cash even though it's "good for all debts public and private"."
Cons: "Bad experience overall"
Pros: "Good seats, staff was very welcoming and courteous."
Cons: "Complimentary snacks."
Cons: "Seriously There was zero social distancing. Ridiculous"
Pros: "Awful experience .."
Cons: "More comfortable sits. Horribly lounging."
Pros: "HORRIBLE lending.."
Cons: "The flight got delayed and I kept telling them I wasn’t going to make it to my connection. After waiting two hours and making us get off the plane, the told me as we boarded that I wasn’t going to make it to my connecting flight. Instead of immediately helping, I had to wait in line for more than an hour while a lot of planes I could’ve been in were leaving. Finally they switched me to another airline, leaving at the time I was supposed to arrive to Dominican Republic, at noon, and missing a beach day. Worse of all, they could not even spare a $5 allowance for breakfast."
Pros: "The isle seat, the price, tsa"
Cons: "Had a great trip."
Pros: "No problems"
Cons: "seat, confort, dint recline, not tv or movies, no snacks"
Pros: "Flight cancelled"
Cons: "Flight cancelled"
Pros: "We were kept informed frequently during the delay"
Cons: "a 2 hour delay, but we know those things sometimes happen."
Cons: "Zero seat cushion"
Pros: "Staff is always friendly."
Cons: "Comfort on seats was terrible. 3 hours flight and on first hour and a half I wished plane arrives faster to get rid of that seat."
Pros: "The fare made it affordable to travel. The Spirit website had great explanations!"
Cons: "The fare is great and the explanations of how it all works on the website is great, but difficult to get all you need in a bag of the required size."
Cons: "Nothing spirit is pure garbage"
Pros: "Good service by the attendants."
Cons: "There was a 3 hr wait on the tarmac turning a 3 hour trip to a 6 hour one due to head counts tying to fill as many seats as possible and then weather all while in a crowded plane with small seating space and expensive baggage fees."
Pros: "Paid the extra for 2 front seats, 1D and 1F. Seats do not recline at all!!!!!! For the price should recline. Want a refund for extra costs."
Cons: "Does not recline on 2 front seats after paying extra. What a rip off."
Cons: "person at check in was awful, but manage was GREAT!"
Pros: "Clean. On time & courteous."
Cons: "Plane was downgraded at the last minute without notice causing an indecent number of people to not be able to travel. I had to pay 400$ to book another flight in order to get home due to the fact that I have to work the next day. NEVER FLY SPIRIT!!!"
Cons: "Staff was not friendly or helpful."
Pros: "The crew was really nice and everything went very smoothly"
Cons: "I'm 5'10 and my husband is 6'3" and our knees got bonked up because there was not adequate leg room. Also the seats are vinyl and not well-padded and do not breathe, making it a very hot and uncomfortable seat. But you get what ypu pay for, right?"
Cons: "The babies, nothing Spirit can do about that."
Pros: "Being on time."
Cons: "The seats were small & tight other than the seats being uncomfortable the flight was smooth."
Cons: "they were rude not accommodating whatsoever and didn't let us board because we didn't get there until 40 minutes till take off, had to buy new tickets with american"
Pros: "Both flights arrived early. Boarding process was very smooth. If you're traveling with no luggage, this is a great airline."
Pros: "The crew was awesome- very friendly and efficient and hard working."
Cons: "It's only worth paying less if you are flying alone and therefore don't have to pay extra to pick your seats. And also if you are not taking any luggage. like ANY. Otherwise you may as well spend a little extra on your ticket to be able to have a free carry on and a MUCH more comfortable seat."
Pros: "Flight was mediocre Staff was friendly"
Cons: "Additional fees for seat and carry on bag"
Cons: "Got bumped from flight because it was oversold. Personnel helped find flight on a different airline the next day. But that was not a direct flight and it was a major inconvenience to arrive a day later than planned."
Cons: "Not being able to pick a better seat with no charge Not being able to bring my carry on with no charge Never flying spirit again. I'd rather fly Americancor united!"
Pros: "The flight was smooth and the crew was helpful. They went around taking trash more then once so I felt no rush to finish my drink // food in order to throw it away. The pilot was very informative."
Cons: "Before boarding the kiosk attendants were extremely rude with the check in process and answered my questions with what seemed to be a scripted response. Once I boarded, the seats were so tight my seat buddies were practically sitting on top of me and I'm a petit woman. I know this isn't something the company can control but it definitely made the flight experience a horrible one. If I could suggest just some more cushion that would be better since the seats were also super uncomfortable on top of that. The baggage fees are just ridiculous, nice scam though."
Cons: "I have to pay extra $200 for two carry on luggages that were OK in size for any other airline. Spirit allowed for free only what fits under the seat. Everything else have a steep price. Look for another airline e. Worst service ever. Waiting for carry on luggage at airports and paying exorbitant prices defeats all purposes to travel with this airline."
Cons: "Due to circumstances out of our control, we were late to our flight. Spirit was unwilling to work with us and we had to purchase one way tickets on American Airlines instead. Horrible service."
Pros: "Staff was ok"
Cons: "7 hour delay. No compensations"
Cons: "Charge separately for everything."
Pros: "There was nothing enjoyable about this flight."
Cons: "I was so thirsty the entire flight. Not even water for guests."
Pros: "Smooth flight"
Cons: "Multiple delays, excessive baggage fees"
Pros: "They cancelled my flight and offered no arrangements to get me to my destination"
Cons: "Not happy about paying $55 for one carry-on or no free soft drinks/water on a 2+ hour flight. That's ridiculous. I know Spirit claims that they charge less by not including the cost of goods and services other airlines provide, but I doubt they would have to raise rates to give passengers a bottle of water or allow them to have a carry-on bag without charge. This is price gouging at its worst."
Pros: "The worst experience ever They overbooked our flight and we never got to the plane"
Cons: "It was about 20 people over book"
Cons: "Flight was delayed upon 2 emails and at the gate. went for breakfast. At Our return with more than 30 min to spare the flight had pussed out and had left on regular scheduled time. There were about 30 passengers stranded and scrambling to find flights with no help from spirit or its customer service people. May I add that the delay was still showing the 54 min delay time at the gate after The plane had left! (Insanity) This is after waiting in a baggage line for Over an hour just to be able to check a bag witch we had to pay for. There are plenty of airline I would fly before ever choosing spirit experience was terrible people were unhelpful and rude!"
Pros: "I liked non stop flight"
Cons: "I didn't like: - long lines to check out baggage - paying for baggage - baggage got lost"
Pros: "Flight arrived quickly"
Cons: "Was going to order food and a drink but the stewdass dudnt even look my way even though im literrally holding my debit card above my head!!"
Pros: "Staff was friendly and helpful"
Cons: "Flight was late, boarding info was not updated at terminals."
Pros: "It was efficient and they did every thing to make sure we were on time!"
Cons: "So uncomfortable"
Cons: "Boarding seemed disorganized. Checking bags was unbelievablely confusing...get clear signage and be friendly enough to actually help customers. Crew was uninterested in passengers. You end up saving nothing by flying Spirit Airlines!"
Cons: "I will never again fly with Spirit Airlines. Worst customer service and no one can do their job. My bags made it on the plane and not me. So I was stuck in Chicago for 2 days with without my luggage.... no clothes. I was extremely upset and frustrated and the Airlines didn't seem to care, giving me the complete run around."
Cons: "I had a connecting flight form San Jose to Chicago in Fort Lauderdale. Both Flights were Spirit. Had around 2 yrs to get from my flight from San Jose to the chocago flight. By the time i went thru customs (huge line) then thru security (another huge line) i got the the gate at 7:38 A. M. My flight was scheduled to leave at 7:42 A.M.. I understand that you do need to close your gates a little earlier, but i was not the only one that had the same itenerary and missed the flight. Its just hard to understand that you must have a record of who is missing on that flight and since you know they are at the airport (because we came in from San Jose on your flight) not to at least wait until 7:42 to close the gates. There was no one at the gate, the gate was closed as we watched the airplane sit there without moving for at least another 10 minutes. Its beyond logic and the only way i can explain that in my mind is that your record of competing with other airlines of being on time is more important to the airline than the customers themselves. Which is very sad. Then i stood in line for one and a half hours just so i can speak to someone on what my next step should be. Do you have any idea how stressful it is to miss your flight and then have to stay in line for another hour and a half in that stress? As i stood there and watched the couple in front of me being in distress and his girlfriend crying i realized how unfriendly Spirit Airlines is ti its cutomers. Then finally i get to the representitve to be told i can get a flight out at 6:15 P.M. That is 10 and half hours later. So i inquired, can we use another airline or even an alternative airport to resolve the long wait, of course i was told no without any explanation. So, i had my office search for a flight for me and they found one for 101.00 to Midway with Southwest Airlines leaving at 10:15 A.M., but since i was in a different terminal and would have to go thru security, i would not make it. Very frustrating to think since your air line is the one that propsed the itenerary for me, would not back me up when i missed the flight with no fault of mine. Afterall, Spirit sold me that Itenerary, they should have been aware that it can take longer than two hours to make it to the next flight. But, what really has me steaming is you could not even have more than one person to help at the counter for the people that missed their flight, because if you DID then i could have had time to book the Southwest flight. Due to your lack of concern about the customers in general my company nor I will ever use your services again. I know that probably doesnt break your heart, but me being in business now for well over 30 years,i can gaurantee you eventually if you do not change your practices, it will affect your bottom line. One last note. I overheard another frustrated customer asking if they will give him any food vouchers, and he was stared down for a few seconds and then a simple "no"."
Airlines flying from Illinois to North America have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Illinois to North America
Masks required on board, masks provided on flights from Illinois to North America
Social distancing seating
Middle seats unavailable to book on flights from Illinois to North America
Testing for antibodies, testing for symptoms for flights from Illinois to North America
Waiving of change fees. Search flexible flights from Illinois to North America