|Flights Arrive in||Rio de Janeiro|
|Flights Depart from||Illinois|
|Airlines||Copa Airlines, LATAM Airlines, Norwegian, Delta, United Airlines, American Airlines, Azul, Aeromexico, Avianca, Air Canada|
Pros: Flight was delayed
Pros: inflight entertainment
Pros: Very nice crew and service.
Pros: Time and service
Cons: Never took this flight because of AirEuropa bad business conduct
Pros: Crew very nice chicks
Cons: Is like flying in the floor, very uncomfortable
Cons: Better aircraft and personnel should smile and be more friendly
Pros: No waiting
Cons: Look for alternatives. This airline used to be good, but they grew too much and now is really bad. Overall experience was very bad. Evaluate low cost competition. Today they are much better than LATAM
Pros: SEATs and crew
Cons: Food was almost nothing, for a 3hr flight plus delay ... not good!
Pros: Nothing to be honest. Very mediocre airline. Zero customer service from check in to in flight service. Very rude and non helpful crew. Extremely disappointing.
Cons: Definitely customer service. Staff needs to know the definition of hospitality and customer service and then apply it with joy and passion for their jobs.
Pros: We like that we were able to get free movies. Crew was nice.
Cons: Food could be better. We had to wait an hour and a half to get off an airplane.
Pros: Smooth ride
Cons: Customer Service
Cons: more attention by crew, were not very friendly and did their best to ignore you
Pros: Upgraded to priority seating for the overnight flight. Worth it! Entertainment system was easy to use.
Cons: I had a middle seat ...
Pros: Amazing craw Ok Seat, not to better.
Cons: Too much time waiting for the luggage
Cons: If they change all management and staff
Cons: My check-in Miami Airport with American Airlines was terrible , big lines total mess. Was a share fly, TKT Latam flying whith AA plane. On the way back check-in in Rio de Janeiro was beautiful! So easy.
Pros: I like that the flight was on time. Crew team very nice.
Cons: The price for the food on board is expensive. It was raining and we had to use the stairs to get out of the plane with no roof (we all got wet). The plane parked away from terminal.
Pros: Flight was delayed for more than 3 hours.
Cons: Could have left on or close to schedule.
Pros: Quick board, quick flight and everything went smoothly.
Cons: Someone to rub my feet, but that’s wishful thinking.
Cons: Last row doesn’t recline
Pros: Crew was friendly.
Cons: Wish the seat was more comfortable. Landing was jittery and bumpy.
Pros: Wow. I have been flying American and United for years. Delta is friendly, competent, professsional and enjoyable. They treated us like friends instead of like cattle. It was great! Great job Delta. Oh, and for the first time in 50 years of flying my bags arrived sky first. Yes! They get it!
Cons: Perfect experience. Well done. Treat people like friends. Simple. Works.
Pros: On time, nice stewardesses who kept after drinks, offered refills, good snack(maple cookie) pilot again commented. Comments on turbulence especially calming. Also like a little geography like what river we are over. Deveops personal relationship
Cons: It was a fine flight but let me talk about boarding in general. After your special groups seems like you should load back of plane first? Window seats first? Boarding is a series of hurry up and wait experiences. I do not like feeling like cattle waiting in gate ramp or walk then in aisles. Must be better way. Please don't let people bring on 3 personal items and carryon. Make them check carryon or?
Pros: Entire crew members, food, hospitality & aircraft !!
Cons: I couldn’t get my aisle seat & missing my Hindi movies..
Pros: Made up time lost to bad weather. Several announcements from pilot-I always like that. Makes me feel more personally cared for. "My friend the pilot is taking me there". That might explain how it makes me feel. Wish they did it more. Don't usually complain but below you will see I did.
Cons: Your headrest are especially cheap, plastic like, with little padding. Being in back row(no recline) would have been manageable if I could have leaned head to side to rest on something that extended out. Left too much light on (all down center) for an overnight flight. Served heavy dinner at 2am. Woke everyone up. Later light breakfast would have been more appropriate. Bathrooms reeked and waste bin overflow. Stewardess in back chatting. Don't they ever check?. They didn't seem to want to there.
Pros: Crew was nice friendly and helpful.
Cons: Free food. This was a three hour and 55 minute flight. You could at least give a sandwich. I don’t fly often but, I was with a group of us. I take snacks everywhere I go so I was not humbug it would have been nice.
Pros: That we eventually got there
Cons: Flying a different airline. The crew is always great, but I’ve never been on a United flight that left on time. And their economy deals are terrible
Cons: Baggage claim number was wrong. They almost took my bag away
Pros: I’m home
Cons: Ran almost an hour late with. I explanation of why. No seat power - first class had mediocre seats. No foot rests and not very comfortable
Cons: Had to sit next to someone that was so big she had to put up the arm seat and sit on half my seat. Thank god I’m 110 but sitting next to the window made me very claustrophobic.
Pros: Nothing other than being able to get off this plane ride as soon as possible.
Cons: Everything. Friendlier crew who could look like they enjoy their job more. Seat and comfort. Seat pitch was awful for a major airline. Some discount airlines seats were more comfortable w/ more space. Boarding was archaic. Climbing stairs down to tarmac, bus ride, climbing up stairs to plane.
Cons: Food could be healthier
Cons: Tv Service working Priority bording in bus but last to Get into the plane
Cons: SAME AS ABOVE
Pros: I really love how friendly the crew was! The seats were also very comfortable for a plane. I couldn’t get over how there were cameras to look at outside of the plane for those who didn’t have window seats as it helped with some landing anxiety. The food was well prepped and decently enjoyable! The charging port was also amazing and I was very happy to see it when I had boarded the plane.
Cons: Unfortunately, boarding was a bit confusing as the crew members spoke a majority of Portuguese and translated only very few times. I had to ask a crew memeber when I would board.
Pros: Nothing at all
Cons: The flight was canceled without inform. We had to take a 5:30 bis trip to Teresina in order to go to VCP and then to BSB. Bizarre..
Pros: Excellent Service
Pros: I really like how the crew treated customers. Also they offer food during the flight. Many type of drink. There is enough space for everyone feeling comfortable.
Pros: Great entertainment, nice crew members, easy boarding.
Cons: Good flight even though we had to go back to the gate for an issue.
Cons: This is Aeroméxico’s B-team from Mexico City to LAX
Pros: Crew was courteous,helpful.
Pros: Was beautiful
Pros: Always a good flight with Avianca.
Pros: El servicio y atención de cada persona de la aerolínea, inmejorable!
Pros: great crew
Cons: Took 45 minutes to get through Calgary security, long line ups
Pros: The food was very good.
Cons: The entertainment system on the plane could be better, on the flights back from Venice to Minneapolis there were no personal screens for each seat. Instead you had to have a phone. Also, there was no wi-fi.
Pros: Super comfortable business class seats
Pros: New airbus 350-390 are worst than older planes. Economic class space is even smaller now, no storage space for the last few rows
Cons: Last 3-5 central rows in economy class have no space for carryons. On top of that, at arrival we realized they have lost our bagage, all 6, so we’re left with carryons. This may be our very last trip with Lufthansa.
Pros: No carry on space, no leg room for a 6’4” individual
Cons: Staff was rude, bad customer service
Cons: I called in advance and asked for a vegetarian meal. Then during the flight they said they were not told about it. Also, they was only one movie as entertainment. That should not be allowed on an international flight >5 hours long. Very disappointed.
Pros: KLM its great!!!
Pros: inflight entertainment
Cons: No communication whatsoever, flight was canceled and had to wait 14 hours for the next flight p
Pros: It went with no trouble
Cons: The inflight service wasn't great
Pros: yo tenia comida kosher y no me la dieron
Pros: Plane condition was decent.
Cons: Not particularly clean. Completely ignored all boarding procedure. Poor IFE options. Very cramped seats. Rip-off luggage fee structure.
Cons: We were held on the plane post landing at MCO for an additional hour due to the customs lines being over capacity. Finding a way to mitigate holding passengers on a plane post a 10 hour flight would be optimal.
Pros: As expected for a budget flight.
Cons: I feel that water should be offered free of charge to all passengers, particularly for a 12 hour flight.
Pros: Solitaire on the screen rise
Cons: Rude staff. Why did i have to pay for my bags to be checked returning from Europe when i didn’t pay for them to enter Europe?! Makes ZERO sense.
Pros: Smooth ride
Cons: Customer Service
Cons: The company lost 2 of my luggages
Pros: The croissant given in breakfast was delicious! The crew is really amazing and smiles a lot :)
Pros: It was an ok flight. Nothing really to brag, or boast about. We got on the plane quickly. There were many options when it came to entertainment, and food.
Cons: I think that parents travelling with crying children should have to compensate the other passengers some how. There was a crying child the entire way. It's not the airlines fault, but it still makes a 12 hour flight feel like an eternity. Also, on a 12+ hour flight, they only served beverages twice (when they served the meals). I think water should have been offered every 90 minutes, or so.
Cons: I have yet to.get my luggage! TODAY IS THURSDAY AND I believe my luggage is still in Sao Paolo, Brazil since Sunday.
Pros: Flight was above average, on time
Cons: Nothing really. It was a short flight
Pros: Good flight as always with Delta. Sat in economy comfort, so of course the seats was comfortable. Flight Attendants were great.
Cons: Flight was delayed and completely packed so our family could not get seats together
Pros: Empty row!
Cons: Movie selection More new releases
Pros: Got to Houston on time
Cons: WiFi that I paid for on Delta didn't work, flight was delayed at take off due to waiting for restroom supplies; lead flight attendant had a major accent and was difficult to understand. She also stated to keep my mother's walker outside the plane when entering the plane
Cons: Flight was delayed
Pros: Nothing. United has a long way to go.
Cons: Food is terrible. Honey nut cheerios is the only cereal choice, great for diabetics.
Cons: The flight departed over 3 hours late. Rather than communicating a realistic departure time, the flight was delayed 6 times in 20-40 minute intervals.
Cons: The TV control pads are a major FAIL. And all of the baggage charges are despicable piracy.
Cons: Crew was fantastic on United!
Pros: Crew was really great!
Cons: My bag never left Chicago so I had to wait a day to get that
Cons: Boarding procedure could have been a bit more organized as we had trouble hearing what seats were boarding.
Pros: The crew was great!
Cons: American has had maintenance delay nightmares all week. Including this flight, where we switched gates and still was delayed significantly.
Pros: The flight was good.
Cons: The seat size could be bigger, and the layover was awful. Sixteen hours is unheard of.
Pros: Friendliness of crew
Cons: Offered more of an incentive for the inconvenience
Pros: Friendliness, cleanliness
Cons: Seats were fine for me, but the gentleman next to me was too large for an economy seat. Consider size restrictions, as airlines do with bags
Cons: Non entertainment system
Cons: Food and movie selection
Cons: Our flight was delayed from Lima. We kissed our connecting flight about less than 5 minutes. Now I’m in nyc and I don’t have my luggage. Worst experience ever.
Pros: Puntual Airline
Cons: The plane was very hot.
Pros: Confortable seats, flight on time
Cons: The flight attendant kept talking all night with two passengers. I could hear them even with ear plugs. When I finally was able to sleep, she didnt wake me up for breakfast even when I especifically asked to be awakened. And than replied that she wasnt able to wake me. Awful service for executive.
Pros: Nothing. My advice is to look for alternatives. Latam has gone from good to worse. Believe it or not, low cost are giving a better service
Cons: Everything. It is a mess. Delays, baggage problems, aircraft passenger entry... the list goes on
Cons: TV at each seat
Cons: It was good
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