Daily cleaning, installation of cabin HEPA filters on flights from Illinois to San Angelo
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Scores according to KAYAK customer reviews
Pros: "Boarding process was efficient."
Cons: "The air conditioning was almost non-existent - then we landed at DFW, and it kicked on full blast. I was extremely uncomfortable the entire flight, but it was maddening to know it could have been much better."
Pros: "Lisa I. was one of the best flight attendants I have ever observed. She enjoys being on the airplane with people who need help, comfort, to complain about anything. She was all over the airplane and refused a tip when I tried to insist she accept it. She said, “I have been doing this for a long time, I am tipped by seeing passengers having a pleasant flight.” I had goosebumps and the two women to my left and right were also impressed by her professionalism. I pray that Lisa is working on my flight home!"
Cons: "Absolutely nothing, even with 30 to 45 MPH winds, the plane was gentle. The passenger next to me was scared. Lisa said to let her know if she needed anything, the woman was fine the whole flight. Lisa came by with extra snacks and she smiled and said she was doing well!"
Cons: "Flight was so delayed that we missed our connection"
Cons: "We got delayed claiming it was weather for 15 hours."
Pros: "Mechanical difficulty and ineptitude -twice at repairs. Undisclosed landing complications due to runways issues in Phoenix resulting in missed connections."
Cons: "Reasonable arrangements were made for hotel, shuttle, and meal voucher, but the airport was virtually closed for the night and getting to ground transportation nearly impossible. Thank the airport cleaning service who were the most helpful"
Pros: "The pilot’s landing was phenomenal."
Pros: "The crew was great. Seats were awesome - right behind premium class so the extra leg room was great to have on such a long flight."
Cons: "We booked our flight in May for a flight on 30 September and our seats were not next to each other. Total opposite ends of the aisle. Lame."
Pros: "Plenty of drink passes."
Cons: "The staff was rude. Over heard gossiping about other travelers. At end of flight overhead announcement that our section of airplane using wrong bathrooms. It was rudely stated. Should have directed this instruction earlier in the flight. Very rude"
Pros: "Well the flight was cancelled due mechanical issues. Didn't receive any compensation. Hopfully leaving a day later"
Pros: "Crew was nice. I liked getting regular meals/snacks."
Cons: "More seat room! Better food. Maybe something other than pasta for a vegetarian version? More fruit and vegetables, less bread. All the video screens stopped worked halfway through the flight."
Cons: "Be on time. Also we sat in first class and it would be nice if the center counsel was smaller giving the passengers more seat room."
Cons: "Flight was 45 mins late. No drinks or snacks. Small plane. Forced to valet checkin carryon luggage :/"
Pros: "Confortable seating and boarding was good."
Cons: "Crew was attentive to process but not the people. Kinda like machines"
Pros: "Landing and take off."
Cons: "Nothing. Everything was great!"
Cons: "Wi-Fi was spotty."
Pros: "The flight was not even 1/3 full, which made everything easy. Was able to find a spot for my bad above my seat. The seats next to me were to empty, so that added benefit through out the flight. The in flight entertainment on the app is a not annoying if you don't download it first but there's a work around if you know it."
Cons: "Minimal food selection."
Pros: "Left on time"
Cons: "there was a delay and no one was saying why? the flight was over an hour late"
Pros: "Great flight overall"
Cons: "We were told that we get one checked bag free, but at check-in were told we had to pay. So much for low prices!"
Pros: "On time, good service."
Cons: "Passengers from economy using front cabin toilet. Admirals club near gate only opening at 1pm"
Pros: "Was able to sleep"
Cons: "Delays again. Can American. Ever be on time?"
Cons: "The connecting flight from Raleigh to Philly was cancelled so we missed the flight to Manchester. We booked , through Kayak, with British Air and paid extra for premium economy and the actual carrier, American, doesn’t know how to process a refund and no such seats are available on our rebooked flight 24 hours later so it has been frustrating."
Pros: "I upgraded to a premium seat I was assigned a seat in the middle very uncomfortable when there were empty seats three rows ahead should not have been a problem"
Pros: "Gates, delays, changes"
Cons: "Boarding was a mess. No opportunity for priority boarding. Flight crew no help. Just another hum drum experience."
Pros: "it was a bit bumpy all the way to NOLA, but we still got drinks and snacks, and flight attendants were very nice"
Cons: "No in flight entertainment. Delayed"
Pros: "Short flight, available texting for t mobile customers"
Cons: "AA overbooked their flights too much"
Pros: "Loved the entertainment features. Great movie selection!"
Cons: "Trying to make any changes to the booking or check in was horrible. Because this was booked through kayak, then through an agent, then ultimately an Iberia booking on a British Airways / American flight, it took about 5 rounds of phonecalls being passed to another company or another department to get anything done. Sure the flight was cheap, but 6 hours of phone calls to get anything done is unacceptable. The plane used for this flight is ancient. Very tired seating, and no seatback entertainment. One children's film shown on the central TV screen followed by old sitcoms....For a transatlintic flight, this is really poor."
Cons: "They had a delay that bumped our international connection. We had to switch airports and airlines and arrived significantly later than originally planned, causing us to miss pre-wedding events."
Pros: "We paid almost $100 each extra for our seats. For that price we should at least have had a little wiggle room. My husband is 6'4" tall and it was a pretty uncomfortable flight for him. It was American booked thru Iberia."
Cons: "The seats were quite cramped. It was a long flight to be so cramped. The flight attendants were very nice and hospitable. It was also nice to get a pillow & blanket. When we flew to China on American I was appalled that they were charging for use of them."
Pros: "Very dirty and unconfortable Airport Environment."
Cons: "Combination of Business Class and Economy Class ticket sold by British Airways, although offered as Business Class. Hat a lot of Trouble with British Airways."
Pros: "777-300 - Good room in main cabin extra. Good entertainment choices. On time departure."
Cons: "Breakfast is terrible - too much sugar!"
Pros: "They moved me to a seat of my choice because I was in a middle seat with a infant."
Cons: "Nothing in particular"
Pros: "Seats were very roomy, both in with and legroom. The whole flight experience was good."
Cons: "Headphones on a short-haul flight were used and we're clearly dirty with dust. Drinks on the flight are quite particular. There were people who asked for beer and got a can, others who asked for the same got just half of the can."
Cons: "We didn't fly Finnair. All of my emails said Finnair and then when arrived at the Finnair counter they didn't have my family registered. After some panicking, we were told to try American Airlines. That is who we flew with, not Finnair"
Cons: "Lax arrival delayed"
Pros: "have been forced to check in my carry-on bag and waiting to pic it up at the baggage area, resulted that I missed my train"
Cons: "boarding, smooth flight, e-pass option"
Pros: "Entertainment, service, pilot and his crew were great."
Cons: "Food was not good. Can do better. As vegetarian there are lots of good places they can order the food from."
Pros: "Great crew, early boarding and early departure."
Cons: "Not every seat has electrical outlets. very few poorly spaced screens. Food is average. Seats don't reckine very far. I'm told it's worth catching the British Air flight from Philly bc the planes are better with a screen at each seat"
Pros: "Customer Service at SEA was great. we were checking bags directly to Madrid and they were very helpful"
Cons: "I had paid for a Bulk head seat Row 7. But since we had a in Cabin pet, my wife was moved down to Row 18 and a much smaller seat. I need to get a refund for the price I paid."
Pros: "we arrived safely"
Cons: "had to take a shuttle to depart from a remote terminal. Had to climb up a long ramp. Seats were very close to each other (no knee room). No food. not enough overhead space for luggage. Very tight and uncomfortable seating."
Pros: "The crew were friendly. We arrived ahead of schedule."
Cons: "You cancel my entire round trip flight because I missed the first flight? No other airline does this. I'll never fly with AA again. You should take notes on how Delta works"
Pros: "Seats are the most uncomfortable seats ever"
Cons: "Gogo inflight entertainment"
Pros: "Great crew! Super friendly! Thanks for making my flight a great one!"
Cons: "This was a red-eye from Costa Rica to Chicago. I sat in the very back row, so I really felt the turbulence back there. But I had no chance of sleeping through it because my seat would not lean back; in fact it was so far upright that I was almost leaning forward. I can normally sleep on any flight but this was like sitting in a tiny cage designed to prevent me from finding any remotely comfortable position or getting any rest at all. They should not be allowed to sell a seat like this."
Cons: "Crowded planes."
Cons: "I miss the good old days where Captain X tells us what’s seeable out the window!"
Cons: "Nothing, overall great experience"
Pros: "Quick boarding and on time take off"
Cons: "The new fare basic coach doesnt allow carry ons even for money! I had to check my carry on for $30, unlocked with all my medication and valuables. I had NO idea I couldn't take a small carry on. That's insane. Worse than Spirit, which is not saying much. At least you can pay for a carry on with Spirit. They forced me to check my unlocked bag. United used to be one of my favorites. Its lower than Spirit now. Beware!"
Pros: "Lots of empty seats, we got some sleep."
Cons: "Delayed, but not announced all at once. People could have been put on other planes if the delay had been honestly announced"
Pros: "Unavoidable delays at Denver set this crew back an hour, but the gate agent tagged everyone's carry-on's to try and expedite or loading. David, the steward, was also pleasant and hustling to help people get on and off at Denver."
Cons: "Flight into MLI earlier in the week had WiFi, this one did not"
Pros: "Good boarding"
Cons: "Delay and no food or movies"
Cons: "Uncomfortable seat. The seat belt was broken!!"
Cons: "Flight was delayed from moline to Denver , which would have resulted in missing our connecting flight to San Diego and spending the night in the Denver airport on Christmas Eve! Therefore we were forced to reschedule our flight with another airline and fly out on Christmas Day!"
Cons: "This is the fourth time that I've been bumped off of a flight because United overbooked. I'm in the military and each time I was trying to get home to family or fly family to me. I will never fly with United again."
Pros: "I guess the flight was ok. The pilot knew where he was going"
Cons: "It can't be true that they have not even a small blanket for someone who kindly ask and then when the flight is over you see them every where and unopened in first class. Pretzels,... Seriously..???. These airlines are n need of a real policy that lets them know it is money we are expending when we take a flight. And taking the carry-on bag. AFTER YOU PAID TO HABE IT WITH YOU?? Unacceptable. And not seating people together after you call and re call and talk to 3 different persons... The last one just says: I will see what can be done and then ignores you... Not NICE. Please remember that many airlines have come and go. Those are some of the reasons."
Pros: "Everyone associated with ensuring customer satisfaction are to be commended."
Cons: "Not Applicable...................................."
Cons: "We were delayed by more than 6 hours."
Cons: "It was unclear that the check-in was through United in terminal 1, not through Lufthansa.So we were at terminal 4 and it took us an hour to get to check-in at terminal 1. Also the entertainment at my seat was not working so no movies for 9+hrs."
Pros: "Made it on standby"
Cons: "Had to fly standby to get home because you made me miss my connection"
Cons: "That the flight was canceled without my notification, that United Airlines customer service team was extremely unhelpful and assumed that I could afford to pay for my luggage and a rental car because I missed my connecting flight (which I could have driven to if I was given proper notification that the connecting flight was canceled)."
Pros: "no delays"
Pros: "Everything was smooth"
Pros: "There was nobody in the middle seat, which was nice."
Cons: "The wifi broke, and the flight arrived one hour late. It wasn't the best experience."
Pros: "I like that the seats were more comfortable and had at least some padding."
Cons: "The gate had no comfortable seats and looked like a minimalists ' lounge. The gate agent did not actively give any updates to the boarding process."
Cons: "Flight cancelled and no alternative to deal with cancelled flight"
Pros: "Easy short flight"
Pros: "Boarding was uneventful, but I wish I could have gotten a gate check....I;m 76 and getting my bag above the seat is difficult. But the gate attendant said there was no gate check on that flight."
Cons: "I had a center seat and that is very uncomfortable for me."
Cons: "I think United is all about themselves and not the customer that group boarding is the worse and I travel first class and there was no food on the plane they had the nerve to announce it did not get a meal I do not think that is fair for $159 the company that I work for is about fifty of us and I will not be recommending any of them to you guys your special seats is only about who wants to pay for it like I said only about yourself United"
Pros: "Boarding was fast although the flight was delayed 15 minutes. The were very quick and kind."
Cons: "The seat kept slowly reclining and I had to continually pull the seat up. I paid extra because it was Economy Plus and had extra leg room."
Pros: "Friendly flight attendants"
Cons: "Forced by gate agents to put a tiny (5 inch) shoulder bag (like a tiny man-purse) into my carry-on. United blamed this dumb harassment on TSA. Huh? Super petty & annoying - the bag was tiny!!"
Cons: "Delayed flight made me miss connection and lost my bag"
Pros: "See above."
Cons: "United airlines ground team need to knwo whats is costumer service...."
Pros: "It was an easy flight and smooth process. Boarded and departed on time which was great. Attendants at the gate were nice, flight attendants on the flight were nice and helpful."
Cons: "The problem w this flight is that the plane departs from ORD. So even if the weather isn't a problem, if there's a problem w the plane they will fix it at ORD. Needless to say the propensity of that happening causes delays."
Pros: "The United employee @ the check in desk was nice enough to find me another flight the next day (since I missed my flight by minutes)."
Cons: "The seats were very narrow & tight. I am not a big person nor was the man seated next to me & he had the same complaint."
Cons: "I was traveling with someone and the tickets were purchased at the same time but we weren't seated together."
Pros: "I was impressed with the fact that our crew initiated an alternate route so we could actually get to RDU when things had been pretty dicey. Excellent flying and landing under difficult circumstances."
Cons: "Flight was delayed by more than an hour due to maintenance issue which could have been avoided."
Cons: "The Gate was changed several times with very poor announcement. Entertainment is N/A on these type of flights."
Pros: "Smooth flight, on time!"
Pros: "nothing. United sucks."
Cons: "5am flight was cancelled. rebooked for a 3:30 pm flight. that flight was delayed due to mechanical issues also, and then cancelled. Thank God for Delta! Rebooked on a delta flight at 5:30 and finally got out of moline!"
Pros: "I really liked the United Staff in Houston."
Cons: "My flight to San Francisco was delayed and the gate agents were frustrated overwhelmed and provided poor customer service."
Cons: "The airplane had a engine issue I believe and the flight got delayed and I lost my connection.."
Cons: "I felt they scraped the bottom of the barrel to find a plane threw us on a pedal jumper too packed to fit everyone delayed an hour and the staff acted that they wish they were home."
Cons: "My flight was booked canceled then changed and rebooked without me knowing for a month later I was supposed to leave June 5th not July 5th I had to pay a extra $409 this trip cost me $781.00 for no reason I will Never use kayak again."
Pros: "online wifi."
Cons: "I was a little disappointed that I was unable to finish my movie on the first flight. And when I tried to finish it on the connecting flight, my movie was not among those listed. :("
Pros: "Staff was friendly and professional."
Cons: "This flight is notoriously late."
Pros: "On time. No problems"
Airlines flying from Illinois to San Angelo have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Illinois to San Angelo
Masks required on board, masks provided on flights from Illinois to San Angelo
Social distancing seating
Middle seats unavailable to book on flights from Illinois to San Angelo
Testing for antibodies, testing for symptoms for flights from Illinois to San Angelo
Waiving of change fees. Search flexible flights from Illinois to San Angelo