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It got me to Baltimore safely. Friendly crew!!

Noisy plane landing. Crowded. Paid $50 for my carry on!!

Price

Seats too small. Didn’t recline

Utilization of Kiosk, check-in, boarding, crew, and pilots. The seats were clean, too. Thank you very much :) !! Flight was also on-time for departure and arrival at destination. * In the Review, put my name as Anonymous. Thank you.

Prices for beverages, food, and/or snacks are extremely HIGH! $3 USD for a 12 oz. can of pop OR WATER (16-20 oz) ? ! ! $7 USD for a 5-6 oz bottle of wine ?! The prices are ridiculous!! You can't get water to cry with or if you were on fire. Upon viewing your menu, there is a "bundle" for three or more items. This IS NOT a bargain. You decrease the price by a dollar is nothing. It appears to be overly enrichment and a rip-off. I know that you're in business to make a profit. But dayumm!! REALLY??! You all are certainly taking advantage of your customers. There may be either a continued decrease of purchases or none at all. I noticed that there weren't many purchases in relation to the number of passengers on board at the time. BTW, the price paid for the single bottle of wine ($7 USD) is what it costs for the 4-pack, if not less. A person can purchase 750 ml or 1/5 gallon for the same amount or less (i.e., $5 USD + tax). This is wrong and obliges passenger to make a grudging purchase out of necessity. Have you ever been thirsty before? Can't have water to take medications without spending large amount of money. You can't even get tap water or courtesy cup of water / ice. What type of mess is this? $50+ bag check fee is horrendous!! Your competitors are much cheaper. Please add more cushion and room to your seats. Had this flight been more than 90 mins., I'd be making a trip to the hospital instead of home.

Seats

Overall the flight was great and the crew was the best

$40 for a carry on bag.

charging for water? really?

We had 3 kids with us and the flight was on time and the staff was very nice

4 HOUR delay at gate. Felt sorry for gate attendant who came out ever 15-20 mins., telling us the work was done but paperwork was the reason for the holdup. This went on for the entire 4 hours.

A 3-hour weather delay was discouraging because it happened incrementally over 7 or 8 different announcements--each time getting later. One or two would have been reasonable. The seats are tiny and there isn't really enough leg room even for me at just 5'5" tall.

No food or snack on first flight in the morning

We landed safely

United continues to blame “ATC” for ridiculous operational delays that other airlines flying the same routes don’t seem to have

18 mini pretzels. really?

Nothing

Thought it was funny I didn't get a survey about my disaster trying to leave Boston, only the on time flight getting back. 6 hour delay leaving because of a warning light they didn't catch to begin with. Missed a whole day of vaca. No help once they deplaned us. Horrible flight. First time on American too. Paid for a window seat specific and had no window.

Very affordable! Traveling can be difficult, especially from Chicago O'hare - one of the busiest airports in the country - but everything was made easy for me and was a breeze!

No complaints here!

First class flight attendant was awesome!!

Overall it was a fine flight we were delayed an hour boarding. But this is good because apparently they didn't have a place for us to unload in Boston and we would rather be walking around the terminal in Chicago than sitting on the plane on the runway

Flight was short.

I was not informed about the delay until after I checked my bag, otherwise I might have chosen another flight. I was informed that though I could possibly change flights, my bag might not. I have the UA app, and did not receive timely notification. Free WIFI would have been nice as a compensation. A 4 hour delay means I miss my bus and extends my travel time significantly, one more night away from home. You did offer $50 of mt next UA flight for the next year, but I don't fly that often. Considering the reason for the delay was they were waiting for a plane was frustrating.

No food or snack on first flight in the morning

We landed safely

United continues to blame “ATC” for ridiculous operational delays that other airlines flying the same routes don’t seem to have

18 mini pretzels. really?

flight was 4 hours late and one of the crew members was intentionally rude.

4 HOUR delay at gate. Felt sorry for gate attendant who came out ever 15-20 mins., telling us the work was done but paperwork was the reason for the holdup. This went on for the entire 4 hours.

Crew was super nice

Delayed 3 hours, boarded and was told would be another 30minutes because of mechanical issues.

charging for water? really?

Quick check in even though it was a full flight!

Only entertainment option is your own personal device but the WiFi is horrible! After finally connecting, I could not even get to the 2nd step which is simply going to this website to enjoy the entertainment. I even made sure I downloaded the app and it just did not work. So glad I had music on my phone and went to sleep.

How funny was the crew and proficient

Crew was very experienced.

Everything about the flight

Nothing

boarding and flight went smooth. crew polite and helpful.

seats cramped.

Great flight and good service.

Everything. I was sent to the wrong airport and not helped out at all until a 2 hour phone call with the airline and was told they cant and wont help. So i ended up talking to a manager the next day.

on time

couldn,t get a drink of water to take a pill ' they wanted me to pay for a bottle of water so i could take my medicine .gave me a little ice in plastic cup THANKS A LOT

Flight attendants were great ,very hospitable and engaging

The plane is too cold, beyond Antartic temperature.

The crew on the flight was awesome everybody was friendly and amazing

Seats

Didn’t like The stupid crying baby for an hour of the flight.

Very nice flight attendants

Nothing

How funny was the crew and proficient

The entertainment was good. A lot of things to choose from.

The boarding took too long

This was my final connection from a long flight, we did a line to check in and get our boarding passes, when we got to the gate I found out I didn’t have a seat number asigned but husband did, they gave me one there but of course it was not next to my husband, it was the last seat available at the end next to restroom. The smell coming out from the it was so disgusting even before th first person went in, they should do something to improve the cleaness in the restroom between flights. It would probably take them 30 more minutes to do so, and I would not mind waiting for it even if this was my final flight after 15+ hours.

Everything about the flight

Nothing

$45.00 for a bag is rediculous.

Absolutely nothing

Excessive carryon bag charges and delayed flight

Airline did not let us fly 45 min prior to the departing time, we were a party of 10 people; half of us checked in online and had payed baggage fees online but when ww got to the counter airline assosiate said we did not check in. Not only dod we loose our tickets but also the money for the fees we had already payed for. I had an uderstandong that the gates closed 10 min prior not 45. We had to fly becuase we had an emergency and this inconvinience just made our experince horrible. Defenetly dissapointed.

My return flight over the holidays was booked for the incorrect day and time, even though my email confirmation had the correct days.

Snacks and drink

Average

Captain tried all he could and kept us updated while we waited for nearly an hour in Houston

Waited at the gate in Chicago, waited on the taxiway in Houston for 52 minutes.

Why is United charging for inflight tv and movies? Ridiculous

Boarding was fine, no delays. Crew was nice, no complaints there! I had an empty seat next to me, so could stretch out. Luckily I brought a blanket with me, since I know from previous experience it's always too cold on planes.

The entertainment didn't work on my iPad or my iPhone. I kept getting an error. Also, the WIFI is way too expensive.

Big Aircraft and comfortable flight

Delayed and messyboarding

We were delayed two times and the seats were very uncomfortable.. by butt still hurts

Quick and organized boarding. No wait at baggage claim.

Lower price

Terribly uncomfortable seats, tiny trays, $30 additional charges for bags 41-50 lbs.. Incredibly inefficient baggage checking process. Simply won't fly Spirit again.

Worst customer service, will not book this airline anymore.

It was canceled without any post notice. I will.not use frontier next time.

over all everything was good

nothing

Quick flight.

The seats don't go back, but you get what you pay for last minute.

Landed safely and on time. Crew was nice.

Cramped. Older plane missing USB plugs. Entertainment requires an app. Bathroom door still has ashtray. Should have been cheaper for what I got which was a regular ticket for a 5'8" 160lb person.

The seats were SO uncomfortable and my legs were cramped up into one position because there wasn't enough room for legs and knees.

Quick boarding, smooth on time flight. Easy access to DC from Reagan airport

Three + hour delay out of ORD, equipment problems. Even though she had a boarding pass, they would not allow wife to board. Some ticketing problem between AA and BA. Finally, they let her on. We were the last to board.

Flight was delayed over 6 times and eventually cancelled. We missed a full day of our vacation. Hotel charged us a no-show fee since we couldn't make it on time due to the scheduling of the flights.

Seat too small, zero entertainment, minimal food

Amazing staff

Uncomfortable seating

The flight was smooth

The seats felt stiff

Two hour delay out of Denver, no crew.

Quick boarding, smooth on time flight. Easy access to DC from Reagan airport

Macy in the first class cabin was friendly, attentive and very efficient.

The seats were SO uncomfortable and my legs were cramped up into one position because there wasn't enough room for legs and knees.

Quick and organized boarding. No wait at baggage claim.

Bad weather couldn't make my flight

Price of the ticket

I had a round trip with Spirit and on the first flight I could take carry on bag for free but on the second flight they sent messages about payment carry on bag $ 45. Also it was dirty on the board and the water they sell for 3$.

It was very good! I liked it.

What I liked? That the flight ended and I could get off the plane.

They charged to pick seats. They charged to carry on a bag. They charged for any drinks. The seats had NO padding. The seats didn't recline. The gate at O'Hare was dark and dirty. The travelers in my flight would have scared the residents of Mos Eisley.

No muss, no fuss. Efficient and friendly crew. Flight was on time and we knew there would be extra charges for carry on baggage and food/drink beforehand.

Seats did not recline. Tray tables were small. Under seat storage was limited and an average backpack barely fits.

Fast boarding and that's the only good quality. No refreshments or snacks offered without a price tag included. Seats don't recline. Uncomfortable hard seats without any head rests for Support. Small tray tables that won't hold a laptop or drink.

It's been 45+ minutes after landing that we have been stuck on the runway unable to dock the plane due to some delays. How Terrible is it that the pilot gets on the radio to say he has no updates or much information to give! People are antsy, children crying and this delays all passengers with other accommodations. Seems like there's no communication or organization from Frontier at all!!'

Helpful staff, hilarious video, smooth flight

I will try to avoid Ohare in the future. Long wait to take off. Had to RUN to make the connection. Again.

Everybody was very nice and the woman at the gate was very efficient at getting everyone assigned and through and up to date.

Quarters were just very cramped. The seat wasn't quite padded enough so my hips began to hurt.

Great staff, pleasant flight, nice options on the screen to choose from, etc.