Daily cleaning, installation of cabin HEPA filters on flights from Illinois to San Juan
Southwest, Frontier and American Airlines have all waived their change and cancellation fees on flights from Illinois to San Juan Luis Munoz Marin Intl. Confirm policies on booking site.
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Scores according to KAYAK customer reviews
"Felt safe. No bathroom lines since many toilets are located throughout the plane. Passengers did great at following the rules."
Pros: "Mal servicio; compre un tickets que no permitía escoger los asientos y nos seleccionó la última fila en cada vuelo. La diferencia entre ser priority y regula es bien marcada"
Cons: "Mejor trato a todo pasajero; se reconoce las ventajas de estar en primera clase pero el servicio debe ser excelente"
Pros: "The crew was not overly friendly"
Pros: "Comfortable seats, nice staff, clean facilities"
Cons: "Comfort. Jetblue offers betwee seats ne apacing betqeen rows"
Pros: "Great crew"
Cons: "More leg room and seat width. I don’t like having other passengers pressed against me."
Pros: "Nice service"
Pros: "Love it"
Cons: "In the last months I have travel 3 times , this is the first with Delta. I can say it has been the best experience I had. Good entertainment, the access to texting and the variety of snacks make superior this airline."
Pros: "Crew was awesome. Very friendly."
Cons: "I’m 6 foot tall and I found my seat space feeling crowded. I found myself wishing for just 2 more inches of legroom. It feels that airplanes are being built for quantity of passengers, not quality of flight."
Pros: "Crew was very fast but not enough during boarding and people had brought oversized carry on luggage to the gate requiring stowing. We had checked a carry-on at check in and paid $30 while several people got theirs stowed for free which seemed unfair."
Cons: "The charging for checked luggage has created a situation that was unfair for all travellers and ultimately made the plane’s departure late. This policy drives people to bring too much luggage into the cabin, putting at risk the safety of others and delays."
Pros: "The friendliness of the passengers and most of the crew."
Cons: "One of the younger female flight attendants was rude . She was collecting trash and took my neighbor’s (aisle seat) trash but wouldn’t take mine. I tapped her elbow to show that I had trash, she looked at me but didn’t take it. She returned and still refused until I exclaimed. She rolled her eyes."
Cons: "Cabin was cold enough to store meat. Entertainment system was poor at best. And, of course, the seats were too small and uncomfortable. Time to start looking at other airlines."
Pros: "Friendly crew"
Cons: "No food was served"
Cons: "At least one hour late"
Pros: "I liked the cookies and juice. The interactive screen to watch something. The cleanliness. The price. On time. The service. Thank you. The excitement of flying."
Cons: "I was flying standby. I checked the list on line and my name was number 5. I get to the gate and there’s just a handful of customers. The agent said there was enough seats for the standbys I wait and wait for my name to be called but no luck. My name wasn’t cleared yet. Finally I was the next to last one to get a seat. The gate agent who didn’t ask for my name tells me I was all the down at the bottom of the list. While I am glad that I got on I wish I knew what method is use to get your name on the stand by list?"
Cons: "Cabin was too hot since the very beginning. Even in first class."
Pros: "The counter assistant change my seats and my wife and me seat together"
Cons: "Hot cabin"
Pros: "Although our flight was fully booked. The crewmembers on this flight was professional, friendly and efficient. We boarded quickly and took off on time. We even arrived ahead of schedule. Each passenger was given free headphones and complimentary beverages and snacks. I love Delta they are a cut above the rest. They are constantly striving to put the customers needs and wants top priority"
Cons: "Tight seats need more legroom"
Pros: "Loved the swift checking in at Seatac, being picked out of the Special check-in line, tended to by a Ndeye, smooth all the way through to the gate. Also liked that the plane's arrival at Schiphol was only 30 minutes later than initial ETA after long delay at Seatac. Also liked the many snacks."
Cons: "Prolonged delay of flight departure. Choices of entertainment, especially movies."
Pros: "The crew at the airport was very courteous and helpful."
Cons: "No food; not even offered water; I asked a Delta employee about our seats and she was very unprofessional (mind you I'm traveling with kids and my boarding pass said that seats were to be assigned at the gate)."
Pros: "I can’t make it in mexico city on tuesday, wednesday’s performance had to be cancelled and we need to pay the cancellation fee 11500 mexican pesos, please reimburse on the credit card"
Cons: "I can’t make it in mexico city on tuesday, wednesday’s performance had to be cancelled and we need to pay the cancellation fee 11500 mexican pesos of the studio and musicians"
Pros: "Arrived early. Got a beverage & snack which is becoming rarer with American carriers. Video selection was very good. Staff was nice and attentive. Overall a good flight at a reasonable price."
Cons: "Narrow corridor to seats"
Pros: "Everything escept the seat that was too small. I also had problems with the entertainment when trying to see movies."
Cons: "Seats too small ant could not watch Movies beacause the screen was defective."
Cons: "Flight was delayed over 1hr."
Pros: "Buen entretenimiento."
Cons: "La incomodidad de los asientos además que la escala fue de más de 6 horas y fuimos los últimos en abordar. Para colmo los asientos fueron los últimos de la fila y ni siquiera eran reclinables. Creo que deben tomar en consideración a las personas que estamos tantas horas en la escala y permitirles abordar primero además de darles asientos más cómodos más aún si hemos comprado los boletos con tanto tiempo de anticipación."
Pros: "The seat in Comfort+ was comfortable. The crew was very professional and also friendly and pleasant. The flight departed on time and arrived early."
Cons: "Food was mediocre."
Pros: "Giid free sandwixh. Very good entertainment system. Good seats."
Pros: "Well, the seats and the lavatories are smaller than ever. And I am quite petite."
Pros: "Entertainment is very good"
Cons: "Send my carry on bag, outside."
Pros: "Late delay notification"
Cons: "Called the airline directly to verify the status of flight within 24hrs and everything was on schedule according to them. Even tho the airport at San Juan have not night arrivals due to the effects of Hurricane Maria, and on previous days the same flight had been moved to a morning schedule for that reason. I was notified of the delay within hours of departure of the connecting flight."
Cons: "Small plane"
Pros: "The flight left on time and we got in 15 minutes before the scheduled time. Awesome service from gate to gate."
Cons: "I didn't like that I had to pay for my bags and still purchase food on plane. The price for ticket is already overpriced to begin with. Fuel is cheaper, the planes burn less fuel due to updated design and still the tickets are three times the cost of five years ago. No one should have to pay for bags period. Show that you really care."
Pros: "Left reasonably on time, arrived a bit early, able to find overhead storage for my roll-on, even boarding in Zone 3"
Cons: "Very tightly packed; minimal comfort for the flight."
Pros: "Movie selection"
Pros: "Comfortable seating and clean interior. Flight attendants are helpful and courteous."
Cons: "Flight takeoff delayed one hour. Boarding has zoning, but with no structural boarding process, resulted some later zoning customers blocking earlier zoning customers in a single line. Suggest using multiple labeled queue lines, like southwest."
Pros: "They did give us the Dane snacks the first class passengers got."
Cons: "Zero additional leg room in this supposed comfort seat. The seat was very narrow and there was absolutely no additional leg room on the flight. I'm tall, so that's what I pay for when I book these flights and none was provided."
Pros: "The crew was nice"
Cons: "I didn't like the fact that I didn't get my luggage with me when I arrived to casablanca as I lived 4 hours away from the casablanca. I have to come back the next day to get my luggage. I was very mad about it.plus I noticed one of my luggage has been damaged so now I have to buy another one because I can t use it. It was disgusting."
Pros: "Food was OK. Crew was very friendly"
Cons: "No Entertainment for a 4 hour flight. Plane was very old."
Pros: "The flight crew was nice and polite. They served drinks and snacks in a timely manner while on the flight."
Cons: "Flight was scheduled to leave early, the plane arrived, but they couldn't turn the plane around fast enough. We left the gat late, then pilot said we would still be arriving half an hour early. We arrived about 45 minutes late, and that was a problem because our connecting flight was due to depart now in 15 minutes. Lightning forced the airport to shutdown, which was great, we had a chance to catch our flight, but we were stuck in the airplane, and we couldn't get to our gate until the all-clear. I know this is not Delta's fault, but they did arrive quite late on a flight that, according to them, would be early. They also never communicated to the other flight that there were several passengers catching that connection. So by the time we had ran to catch our connection they had closed the ramp. Lightning hit again, and they shutdown the airport once again, so the airplane was still at the gate for about an hour, and they did not allow the 20+ passengers to board that plane, which was right there. So frustrating. The only thing that saved it was that our new flight was the new airbus, and although it left an hour and a half later, the comfort level was phenomenal."
Pros: "Although I am a vegetarian, It was nice Delta was serving sandwiches."
Pros: "newer aircraft; good entertainment options; large overhead storage compartments"
Cons: "cramped passenger space"
Pros: "Excellent choices for entertainment in the 737-900ER. 110V AC and USB ports at each seat, lots of choices for movies and games on seatback screen. Free sandwiches handed out on board."
Cons: "Intercom didn't work super well. JFK is a terrible airport for connections."
Pros: "The plane,plane, plane! Very new and clean , good entertainment. Love it"
Cons: "People taking their time to put their luggage in the bin... Very annoying."
"For a delayed flight, and one that most choose because of the amenities, no one apologized for the lack of amenities. A simple, “we are truly sorry” announced to everyone would have gone miles. Instead, the crew kept trying to almost conceal the total lack of available entertainment and even feign like it might “sort of work” until the last minute. I was traveling with my life partner, who intended upon and did work the whole flight (despite zero internet, even for the little time avail that we are aware of when traveling to/from PR), but also with a just turned 6 year old who had been looking forward to using “his own” screen for the last 2 weeks. Underwhelming to say the least. The crew’s apathy didn’t help."
Pros: "Excellent service."
Pros: "On time"
Cons: "Everything. Major delays lost vacation times"
Cons: "No comments"
Pros: "The price."
Cons: "Flight was delayed for 2 hours in Airbus 777 full of passengers. The reason was to fix some light and administrative error on a log book. This could have been prevented if they had done all of the checks beforehand. All of those passengers stuck in a plane during a pandemic. Not very smart !!!!"
Pros: "On time take off and the fact that we arrived alive."
Cons: "Hot meals and inflight entertainment. No even drinks were served."
Cons: "Almost 4 hour delay."
Pros: "Crew was snappy in getting people in plane and checking in carry ons since occupancy had been reached."
Cons: "Lack of adjustable headrest on seat."
Pros: "Crew helped us find new seats on board."
Cons: "American Airlines changed our seats after ticket purchase so that we were not sitting together. We chose seats at check-in in San Francisco so that we could sit together. When we landed in Miami we discovered our seats had been changed yet again and we were seated in different rows, middle seat!"
Pros: "Smooth ride"
Cons: "Feeling of being cramped"
Pros: "Crew was great!"
Cons: "Todo bien"
Pros: "Service from crew was fine"
Cons: "No delay! Got notification that our flight was one half hour earlier. Then boarded aircraft, and it had electrical problems. Delayed. We had to get off. Then board another aircraft."
Pros: "Time of flight"
Cons: "Aircraft had no screen, old, uncomfortable"
Cons: "Crampt space, cold cabin"
Cons: "Long delay"
Pros: "Movie options were good."
Cons: "The a/c was not working well and t"
Pros: "The service was excellent and the flight on time. Love American."
Cons: "The seats have been refurbished and if you are a plus size the seats are uncomfortable."
Pros: "Reliability that your flight will not be cancelled. Punctuality."
Cons: "They charge you $125 for a dog in cabin (JetBlue and Southwest near $100, Frontier $75). There is NO benefit, even with this extra amount of money. I was assigned to enter the aircraft in Group 8... I suggest AA the benefit to enter (at least) in Group 5 for people with PAID in cabin dogs."
Cons: "Seats and space"
Cons: "Entertainment via internet could NEVER be really be done complitly. And the flight attendants did not know how to help costumers"
Cons: "Poor service"
Cons: "Dallas to San Juan San Juan Dallas American Airlines has the worst seat of any airline flown by us fare almost 2000 dollars for round trip and the seat is small hard uncomfortable even for a short flight this is no business class!!"
Pros: "On time"
Cons: "Cold cabin"
Cons: "Our flight was delayed and I missed my connecting flight, causing me to be much further delayed coming home. Spent all today miserably tired at work. I also sat in front of a very obnoxious man who was very loud and no body was telling him anything about video chatting on his speaker phone during take off."
Cons: "The seats are very tight."
Cons: "Last minute cancellation and reschedule if original flight with 20 people hounding the gate for standby status. Craziness. These last minute revisions mist stop"
Pros: "Direct flight"
Cons: "Horrible customer service, excessive baggage fees, rude counter staff, no leg room, narrow seats"
Pros: "USB Outlets are nice to have"
Cons: "Nothing was bad on this flight"
Pros: "Schedule was punctual. The entertainment was superb. Good crew. The overhead bins were, for some reason, larger which aided the boarding process."
Cons: "I guess the lack of snack options but that is just the way it is nowadays."
Pros: "Can't think of anything good"
Cons: "SEE: Customer Relations request #1-249830721"
Pros: "Nice crew clean airplane"
Cons: "Initial flight was cancelled after 2 hours delay. My next flight was scheduled the earliest possible by AA which was 24 hours later. No transportation,hotel or miles compensation for this. I had work and responsabilities the next day. TThe scheduled trip was supposed to take off at 7:45. Boarding started late and was very slow. My bag fit the meassurements and still was forced to check it (which I did not want to do as I did not want to be waiting an hour for my bag at my arrival as I had work early the next day. In addition there was airplaine traffic as it was "rush hour" instead of flying at 7:45 we departed almost at 9pm!!!! Have to pay for food Quality of tv monitors very poor And in an uncomfortable position No movie options No wifi although stated the aircraft has Non functioning electrical plug"
Cons: "Never made it to San Juan to catch my cruise. To top things off I was a ship for two days without my luggage and underwears. Never again!!! Thank you JetBlue!!!"
Pros: "The pilot was a riot, the flight was on time. Again, nothing wrong, nothing special. As it should be (if only we had more leg and seat room, and I am pretty streamline)."
Cons: "Super old planes, no had a tv."
Cons: "There seets are two small. And they dont sell alcohol. That sucks."
Cons: "The airline had trouble with the plane. After we waited 3 hrs in the plane they cancel the flight. They offer a hotel but it was very dirty"
Pros: "Nothing. My fight from San Juan to Miami on Friday Oct. 7 was cancelled because of hurricane Matthews, since I didnot buy a roundtrip with AA they did not reimburse or offer me a credit for my returning flight. I contacted AA in two ocassions and both times their personnel were impersonal and even rude to me with the whole situation. I ended up losing $250 because of choosing American Airlines. I will do my best to avoid traveling with American ever again, and I will spread the word, as well. I felt robbed, so unfair."
Pros: "Friendly polite staff. Plane left and arrived on time."
Cons: "No have owned screen TV"
Pros: "Comfortable seat"
Cons: "Lack of entertainment"
Cons: "One hour delay sitting inside the plane with no pilot!! And to top it off, the air conditioner was off!! Will never fly American ever again."
Pros: "Overall good flight"
Cons: "I did not like the time needed for boarding/ settling in. But that is a factor of people not following instructions. Not the crew."
Pros: "I was going home"
Cons: "Late flight no pilots andt broke my luggage."
Cons: "I didn't like the American airline people who checked my bag. She threw it because I told her nothing was breakable in it."
Pros: "Everything was on time, no delays."
Pros: "The food options and that we were offered drinks multiple times."
Cons: "Nothing! It was excellent"
Pros: "Pilot is polite Flight is on time I git in earlier flight than my scheduled one Ground crew at check in counter is quite pleasant"
Cons: "Air craft is quite old Wish it could be newer"
Pros: "Crew was very nice!!"
Cons: "Space on seat not comfortable for tall people"
Cons: "Seats could have been better. Very uncomfortable seats"
Cons: "Plane on time and it was very hot on the plane"
Cons: "If this flight had been delayed to match our flight from AUS. We arrived in SJC at 1100. So a 8 hour extra time in flight was avoidable if United had waited 30 minutes."
Pros: "The crew was helpful and nice."
Cons: "It was delayed a lot."
Pros: "Service at business was good. Comfortable chairs and quiet cabin space."
Cons: "The gate experience due to long time between flights getting worst due to a departure delay."
Pros: "I wish travel miles automatically with my trip!"
Cons: "I didn't like to pay for my only registry luggage, i think that I would pay fo the second or more"
Pros: "EWR gate personnel tried to move things along. Seat was roomie and the flight attendants were pleasant. Flight was on time and landed early. No complaints."
Cons: "Long TSA lines at EWR, but they moved."
Pros: "Nothing, The flight didn't happen"
Cons: "Waited for 6.5 hours for the flight to get cancelled and rescheduled for a week later."
Pros: "Crew was very nice"
Cons: "Sits are very uncomfortable"
Cons: "flight was delayed - mechanical; disabled husband (had knee replacement 15 weeks ago) had to walk the entire way from concourse F to A. the caused excruciating pain."
Cons: "Flight never happened because of hurricane yet I never got my money back. Natural disasters should qualify for a refund not a voucher."
Cons: "we took off over 1 hour late"
Pros: "Services , on time"
Pros: "All the way we had a great atencion from all the crew and airport facility thanks"
Pros: "Food was ok"
Cons: "You don't have any free entertainment not even free music!!!"
Pros: "They gave me something to drink..."
Cons: "Didn't give us peanuts or any snack items and everything else had to be paid for which I think the pricing on those items were expensive that is abusive unacceptable and me as a military personnel I think there should be some kind of consideration in all those matters including paying for luggage $25..."
Pros: "Estaba supuesto ser un viaje barato y puntual"
Cons: "Pero no fue de esa manera yo soy un paciente esquizofrénico y padezco de vipolarida más tengo problema con el azúcar mas padezco de sleeping adnnea.y muchas otras condiciones.y mi vuelo no salió cuando. Tenía que salir.yo vivo en perth ambos y era muy difícil viajar para Mi en tren para luego tener que pasar todo lo que pase.deverian por lo menos recomendarme con algo desierta por todos mis inconvenientes."
Pros: "Free blankets for the long flight."
Cons: "Worst landing I've ever experienced on a plane. Had whiplash that gave me neck pains for several days after."
Pros: "Smooth boarding"
Cons: "No entertainment of any sort available unless paying."
Pros: "It was a good flight. The attendants were courteous and accomodating. There was nothing to complain about."
Cons: "Not a crew or airline issue, but strong winds made for three attempted landings."
Pros: "Was fast and on time"
Cons: "Pushing back from gate took for ever due to mechanical problems and somebody got sick on the plane so their decision to wait until the person situation got better affected everyone else"
Cons: "Lots of delay, not so friendly flight attendants"
Pros: "very helpful"
Pros: "The service & how comfortable I was."
Cons: "That you have to pay for everything but I guess now a days every airline is doing the same thing."
Pros: "The personal are very amability"
Pros: "Love the crew!"
Pros: "Rate was very good and the time of the flight was perfect! Non-stop and all."
Cons: "Waiting in the airport for 8hours! I have fibromyalgia and it was very uncomfortable. Never got a straight answer about why it kept being delayed. Missed my flight to San Diego!"
Cons: "I missed my second flight by 10 minutes due to a delay from my first flight and was only refunded a small portion luckily I found a good price with Jet Blue wich worked out better"
Pros: "On time, friendly crew and very reliable"
Cons: "Where's the food?? Gas prices have dropped significantly but all airlines still skimp on food, charge for bags and tickets are still pricey"
Pros: "El viaje de newark a san juan por united fue excelente. Por la linea aerea de American Airlines terriblemente FATAL. Habia un problema con el avion o la torre del vuelo miami hacia san juan PR. Nos ofrecieron estadia en un hotel supuestamente ellos corrian con los gastos ya q se atraso el vuelo y no fue culpa de ningun pasajero segun nos dijo una señorita del counter, resulta ser q el hotel fue el piso del aeropuerto de miami x 8 horas!!! Wow a la verdad q nos vieron la cara de bobos y nos cojieron de bobos tambien. Q trato mas injusto. No volveremos a viajar por AMERICAN AIRLINES asi mismo le dejaremos saber a todo el mundo el trato de esta linea con los pasajeros. Gracias a esto nos agravamos la espalda, costillas. Por culpa de ellos por tratarnos como basura. Eso no se hace!!!! Despues q estabamos sentados en el avion el piloto no llegaba y nos tuvieron q bajar del avion, esperar a que llegara otro piloto para volvernos a montar en el avion!!! Q mala coordinacion!! Esto es una falta de respeto!! Esta linea AMERICAN AIRLINES ES UNA PORQUERIA!!! No volvemos a viajar por esta linea JAMAS!!! Irresponsables!!"
Cons: "Nothing at all !!!! With AMERICAN AIRLINES THE WORST!!! We will NEVER travel by this linea aerea. Son una gran Porqueria!!"
Pros: "Everything was perfect, the crew was fantastic"
Cons: "Maybe a bit of food."
Cons: "It took to long to board the flight"
Cons: "The airline is horrible.. Poor customer service"
Pros: "The service since I am handicap"
Cons: "Comfortable and affordable!"
Pros: "What I like the most was that it was on time, also the crew was amicable."
Pros: "The flight it self was ok"
Cons: "The back and forth that I went thru between gate to gate and the last minute changes of the schedule"
Pros: "Everything! My grandparents needed special assistance with wheelchair and the crew was very helpful! They spoke Spanish and they were able to get a crew member to translate"
Cons: "Last row seats. Nothing of space, man seating next to me in the isle seat couldn't accomodate his legs inside the available space."
Pros: "The United App is a must. Having so many movie and tv options made the flight breeze by."
Cons: "The cabin was so uncomfortably hot. After passing by a second time with the drink cart, there was still another two hours left on our 4.5 hour flight. I hit the button to request a flight attendant, and after 15 minutes, one finally answered. I asked for water, and they stood over me while I drank it so they could trash the cup."
Cons: "I never took this flight since the San Francisco flight got delayed that when I got to the gate to board the Washington flight. The gates closed on my face literally. Awesome trip.! (Sarcasm included)"
Pros: "Boarding process on time."
Cons: "The waiting time for my connection flight."
Pros: "Getting from point a to point b."
Cons: "Lack of good free snacks. Not getting free bag checked."
"My trip Chicago to Phoenix was good. I slept most of the way. They charge for everything now. Carry-on was ~$50. I brought my own snacks. Seats close together ( well, it is an airplane), but luckily I’ve been vaccinated. It was a round trip and on both, the flight was delayed an hour. The delays were from lightening storms. It was ok."
"Not a lot of leg space but the flight attendants were very nice and comforting to ensure we had a good flight to our destination"
"Friendly staff at all levels. Efficient boarding, new clean plane, arrived 20 minutes early, lowest price available. No entertainment and food for purchase only. Great deal though for a short flight!"
Pros: "Cheapest flight but your interface does not show all the up charges for basics like seat selection or a CARRY ON. If you book spirit you see these options"
Cons: "Be upfront abput all the upcharges and let people select what they want in the checkout process vs finding out at the airport. no on travels without at least a purse and they charge for that. Spirit does the same but you know that during checkout. Had no idea frontier did this with your interface"
Pros: "It was ok, one gets what one pays and I understand that."
Cons: "Some padding on the chairs would have been welcome."
Pros: "I was surprised that the flight was completely full despite a pandemic"
Cons: "Frontier is usually good, not this flight. Dirty and packed full, not clean at all."
Cons: "Covid prevention methods need to be fixed ASAP, I don't trust Frontier with my health safety. Everyone was cramped in the plane and there was not any space betweem seats like other airlines. The app did not work to pay for carryon and I had to pay $60 in the front desk."
Pros: "That I made it there in one piece."
Cons: "Not worth saving a couple dollars. Front tier airlines does not allow you to pick your seats before hand nor does it allow you to select baggage and the app, it is recessed for whatever reason. The seats are extremely tiny the tree table is so small you can barely fit an English muffin on it. There is no entertainment whatsoever, there is no Internet on the plane, and if you want anything to eat or drink besides water you will be paying for it. I’m sorry to say but flying on frontier was more like a punishment for me. I always fly American and wanted to save a few dollars what a mistake! With American most the planes that I have flown in have free movie entertainment and everybody seat the seats are comfortable And recline. And the snacks are free along with the soda. Please think twice before flying frontier."
Pros: "It was a safe flight"
Cons: "The flight was initially delayed 1 hour early in the day and notification was sent out. The flight was delayed again later in the day and the notification was sent out but not so promptly. An announcement was made at the gate that the flight was further delayed because the flight attendants had to clear customs. The flight attendants showed up about 30 minutes later, carrying bags of food from the resurants in the airport. I understand the flight attendants need to eat, but our flight was delayed prior to their landing and this added an additional delay. In total my flight was delayed about 2.5 hours."
Cons: "Frontier seats are minimally padded and do not recline. It's difficult to sit in them for more than a couple of hours. Our 3.5 hour flight turned into a 7 hour flight after being unable to land because of storm conditions, circling for over an hour, and being rerouted to land at another airport for refueling before finally heading to our destination. It has been a week and our backs are still bothering us. We flew Frontier because it looked cheaper but after paying for luggage, seats, and food we would have been way better off to have flown on Southwest. We will never fly Frontier again."
Pros: "Nothing was positive while using Frontier Airlines"
Cons: "Everything was pretty unpleasant: 1.) hidden baggage fees ($45 round trip would be one thing for a CHECKED BAG, but $90 collectively for the round trip is FRAUDULENT) Especially when most airlines don't charge for carry on bags or it's at least calculated in the final cost. At first when I booked this trip with FRONTIER $180 for my tickets looked like a decent deal, UNTIL I WAS TOLD AT THE COUNTER THAT I HAVE TO PAY $45 each way for a FRIGGIN CARRY ON BAG!! turning my reasonable and anticipated $180 trip turned into almost a $300 (NEARLY doubled my cost!) had I known I could have at least packed more into a checked bag for that price. 2.) my flight was delayed 4 hours on my outgoing flight, cutting into my personal time off and no compensation or even a kind gesture like a free McDonald's sandwich when you land...you guys really have poor quality and seem like you don't really care about the paying customer 3.) staff seemed clueless and didn't know how to answer customers questions as to why our flight was delayed!! 4.) mechanical issues with plane were the cause, or at least that's what the copilot or captain Just HAD TO MENTION TO US RIGHT BEFORE TAKEOFF, causing everyone to stir and raise eyebrows. 5.) to top off him mentioning the mechanical issues they were having with the plane the flight was rough..I've never been more tense or anxious on any of the other 30+ flights I've taken in my life. Pilot didn't seem to know how to handle turbulence."
Pros: "The price and schedule choice"
Cons: "They try to trick you into buying other things and speak in a condescending way on the website. There's no entertainment not even a magazine. The seats which are super ridiculously tight don't recline and there's no cushion for your head. You have to pay $3 for a soda and the batteries are so small you can barely fit which is great when there's pee all over the floor. The outbound flight was delayed over an hour with no explanation and perfect weather. When I asked for more water in the tiny cup, she poured it half way. I guess they are really trying to save money. Makes me wonder they took shortcuts on safety to save a few dimes."
Cons: "All the the hidden fees from the baggage to seat selection. No snacks or drinks were provided unless bought individually and the cost for the flight wasn't any cheaper than our flight up on United, which included everything at no additional charge. The customer service was awful and though we arrived at the airport over an hour and a half early, we almost missed our flight because checking in a bag was chaos (despite having checked in online the day before). There were no forms of entertainment on the flight, not even airline magazines, which made for a very tedious 2.5 hour flight in less than relaxing seats."
Pros: "The seats were spacious"
Cons: "When I went to check-in for my flight and get my boarding pass, the Frontier employee at the counter asked if we had paid for carry-on bags online. We said no and she looked at our bags and said we were fine. When we got to the gate however, I was stopped and told that I needed to pay for my bag. I asked to speak to a supervisor. I explained that their employee at check-in told us we did not need to pay for a carry-on. They still forced me to pay AND tried to charge me the gate price of $60 which I refused to pay. If they were going to charge me for a carry-on, they should have made that clear at the ticket counter where I would have paid $45. They were incredibly rude about it and it seemed like a scam they had planned out to try and get $15 more out of passengers."
Cons: "The flight was delayed 5 hours, and we were offered a $100 voucher that would be emailed to us immediately after the flight takes off. I approached the desk to verify with an employee pre-boarding to ensure I will receive this voucher. She was annoyed with me from the start repeatedly saying it will be emailed after takeoff, which was NOT my question. My question was to verify that the email on file was correct. She had a very hard time getting this to her head. However, it has been over a week and I have yet to receive this voucher. Unless, I receive this voucher I will never recommend this airline."
Pros: "Not much."
Cons: "Frontier Airlines Lost My snowboard bag. No electronic system to track bags means you must rely on their human communication, and this is terrible. I can't believe they haven't invested in this type of tracking system....its 2017!!! Very bad customer service. No communication or mis communication on status of lost bag. Really they have no idea where it is. Promises to deliver lost bag at certain times and never do. Took time out of my day to stay home and wait for bag between 12pm - 6pm as they asked. Never showed up. Never called to say they wouldn't be showing up. They did this to me 3 times! It's 1 week later and I still don't have my bag. My ski trip was completely ruined. I've flown domestically, internationally, and I have never felt so uncared for as a customer. Tales of this terrible airline were told to me before I chose it. I can't stress this to any future potential customer. Choose another airline. Not worth it no matter how low the price is. Hidden baggage fees and terrible customer service will get you in the end!"
Pros: "The crew."
Cons: "My first flight was canceled without notice, it was a 1:30AM flight. Had to sleep in the check in area of the airport until we could get our next overpriced tickets that will not be taken care of by their 3 options they give you. This shouldn't have been placed as the cheapest tickets available with out big red warnings that it is only cheap if you have no bags. $40 more would have given me free check in bags and a far better in flight experience on another airline. Spread the word to never fly Frontier."
Pros: "Likely the most uncomfortable plane I've ever been on. Seats feature zero padding, the inability to recline, and a tray table the size of a DVD case. I'm 5' 9" 148 pounds, young and very healthy. I left the plane with a twisted up neck like I've never had before. I landed safely so I MUST be thankful for that, but if I was booking I would want to know this information. Since I'm the wiser now I will not book with Frontier again. Also it was an extra $90 for my CARRY ON round trip. It notified me it would be extra when I booked online but didn't specify how much. What a surprise. I spent more on the fees for the bag than I spent on the bag itself (and most of the contents for that matter)."
Pros: "What did I like? A safe and smooth flight from San Fran to Chicago and back."
Cons: "The seats are cramped and don't recline. I'm an average weight and height and normally don't have such a hard time resting despite long flights, but both flights were uncomfortable. In addition, the flight from Chicago to San Francisco was HOT and no drinks are offered without payment - everything on Frontier is extra $$$ - a bit of a turn off. I'm an avid Southwest customer and I think I will be going back to them even if the flight 'seems' cheaper when searching Kayak. I appeciate you asking about my experience. I love Kayak, but won't be flying Frontier again. I'd rather spend up to $200 more for Southwest to get: comfy seats, free bags, cabin temperature comfort, on time flights, drinks and snacks. It's worth it."
Pros: "Once we actually got in the air the flight was fine. Didn't take too long and the crew were lovely in getting us what we needed."
Cons: "We were delayed because of weather first at the gate and then for almost 2 hours after we boarded but were left on the tarmac unable to take off. This is the part that bothered me the most. Perhaps the airline didn't know we would be held that long but on the plane once they told us the crew also got a bit annoyed after 2 hours when everyone needed to get up to use the bathroom which should have been expected since they literally had us waiting and going no where for that entire time. This situation could have been handled better and communicated more clearly upfront to the passengers. It probably didn't make a lot of sense to board us to only have us wait another 2+ hour stretch."
Cons: "The price was good, before you realized the price was a lie and they scam you by charging $45 to carry on or $40 to check a bag! That meant the overhead space was unused and they were just charging more just to be inconvenient. The plane was stripped barebones. The crew were rude, did not smile, and gave me attitude for hitting my elbow with the drink cart. They charge for even getting a soft drink. Nothing about the experience said "we're serving you." It's worse flying a more expensive airline because the rediculous bag fees make it just as expensive and even things that should be free like pleasant staff were lacking."
Pros: "O'hare airport."
Cons: "I was unable to print a boarding pass at one of the many kiosks - it informed me I needed to speak with a Frontier agent. The line for the agents was about 2 hours long, too long to wait to make the flight. After being told by a frontier employee that I'd just want to get in to the line to rebook on a later flight (9 hours later) I proceeded to speak with a momentarily vacant agent who, helpfully, printed and handed me my boarding pass. I arrived at the gate to a closed door and ended up needing to rebook anyway. I decided to just not go on the trip.... wasn't worth having to deal with Frontier 2 times in one day."
Pros: "It was SUPPOSED to be a round trip. I arrived at LAS an hour before departure, and tried a kiosk. It advised me that I needed to see an agent. I get in line. 19 minutes later, I am informed that even though the plane is still at the gate, I missed the 45 minute deadline,and cannot board. The agent will not help me to book another flight, but gives me a paper with an 800 # on it. I am told that all of the next days flights are sold out. I managed to get a $287 flight t 6 am the next day, on a different carrier. When I arrived at Ohare for the return leg, I was charged $40 , for my carryon. When I expressed my displeasure at the charge, I was told that Frontier was a low cost operation and should not be surprised that I would pay more for extras. My response to that is "When did customer service become an extra, for which I should be charged?" I have found your corporation to be an overpriced low service airline, a soulless company intent on squeezing every cent out of each transaction, while providing even less than the bare minimum to the sucker who buys a ticket."
Cons: "Because of Hurricane Matthew and the forecast that it might return to Orlando, FL, my family cancelled our vacation to Disney World, as we didn't want to risk being stuck during a hurricane. When I called to see if I could get a credit for the flight, so I could fly later, I was told NO. I was given the option of rebooking the flight by the end of October or I would loose the cost of the ticket or have to pay a $100 change fee. Frontier refused to waive the fee and I couldn't rebook by October because I am a college student and won't be on break and off work again for a few months. No care for a customer under an extreme weather situation. Buyer beware...a cheap ticket is no consolation when you loose your money. I will avoid flying with them. LOST CUSTOMER!!!"
Pros: "I really liked the brand new and updated Airplane. The fit and finish was quite nice and the electronics and lighting were nice."
Cons: "The crew was poorly trained in virtually all aspects of their duties. They had no coordination among themselves and ran around like a bunch of chickens with their heads cut off. One attendant yelled at a passenger at one point. They kept turning the lights on and off abruptly and made a HUGE deal about throwing away the trash because otherwise they will get stuck doing it all. The intercom system was also abused as the attendants made, at times foolish announcements, with a different attendant speaking almost each time. One would almost yell while another would speak very softly. The intercom system and speakers on this plane, particularly from the cockpit, when the captain spoke, sounded like it was from the Vietnam War era. For a brand new airplane, this was a disappointing shortcoming in the technology. We experienced excessive turbulance for the majority of the flight as well. I do not know if this is something the pilot is able to overcome but on this flight, it certainly was an issue as i almost had to vomit from all the very abrupt and excessive motion. I would not rate this as one of the better flights i have been on."
Pros: "I actually like that you cannot lean your seat back. It's too imposing on the passenger behind you."
Cons: "They charge extra for everything. Every seat has an extra charge except for the middle seats in the very back row. Once you've paid for your seat and for your carry-on bag(!), you've paid as much as you would have flying with Alaska, American, United, etc. There was no entertainment whatsoever on a 5 hour flight (not even for purchase) and no snack provide either. I believe there was food for purchase but I didn't even look at it. Also, they do not support TSA pre-check. This would have been something the representative I called should have informed me of but instead she told me she had updated my records. So in addition to the fee gouging, their staff are either uninformed or outright dishonest."
Pros: "Crew on the plane was super nice and cared for us."
Cons: "Check in process was HORRIBLE. I initially showed my military I.D in order to check into my flight. All U.S Navy service members that are attached to a ship have a sticker on their I.D that states their ship and department. The lady that was assisting me accused me for having a fraud military I.D as the sticker ONLY hides what branch I serve in. She accused me for hiding information on my I.D as she tried taking the sticker off as I need that sticker to get on and off my ship. I was also accused for not looking like my military I.D picture. That picture was taken during boot camp as my head was completly shaved and I had no facial hair. I obviously grew out my hair and had facial hair as I was in a leave status. I was not required to shave for the duration of my leave. She also asked why I was not in uniform. The lady assisting me failed to realized that active duty members do NOT have to be in uniform every second of their waking lives. She did not believe I was in the U.S Navy and was super disrespectful. I just gave her my Illinois I.D to avoid any other trouble. I'm not a confrontational person so I just tried to avoid creating a scene in front of everyone. She was not wearing a name tag so I called frontier to make a formal complaint. I will not be flying with frontier anymore. Thank you."
Cons: "After pushing the flight back twice, they then bumped the flight back up and changed the gate without making an announcement throughout the terminal. I also received a text notification indicating the flight was delayed, but not that it was moved up again and the gate had changed. They only called our names after it was too late and they would not allow us to board. They left seven people standing at the gate as they pulled away. The earliest they could rebook us was 2 days later. Book a budget airline, get budget service. Will happily pay more next time for a different airline."
Cons: "We landed in Denver and landed a little behind schedule. The flight was below average as the pilot was navigating in "bad" weather. It was not even raining. Once we landed the pilot continues to get on the radio to tell us we would be sitting for 10 minutes. After over an hour we finally moved to a gate. Now that we are over 1.5 hrs after our schedule time frontier took over another hour to get the bags to baggage claim. This is embarrassing for a company that is inflexible in changing flights, charges you to pick a seat, charges you to check a bag, and charges you to carry a bag on. They should return all their customers money from this flight I will not be flying frontier again."
Pros: "Boarding was quick."
Cons: "Flight delayed due to "changing of aircraft "- we taxied off the runway over an hour late. Nothing like getting to the airport early and then waiting even longer due to the airlines mistake. The plane was disgusting- food and crumbs all over the floor (not exaggerating). Add to that Frontiers extra charges ($40 for a carry-on and anywhere from $5-25 for choosing your seat) and no drink service (not even a water) offered to us- it was terrible. Thankful it was a short flight and we were safe but for what we paid and the delay factor l wish we would have just drove. While l now know to do my homework ahead of time, Kayak should list airlines that do not include at least a checked bag with the price."
Cons: "We arrived to check our bags in at the airport about 2.5 hours before our flight. We noticed a rather larger line, so we were comfortable that because we had arrived so early that we would be just fine. Oh to the contrary, the line grew and with it everyone's mood changed. Half an hour passed and we could not find one clerk to explain why the line was not moving. This was the flight back from Nashville heading towards Chicago. In a huge rage, a woman traveling with what seemed to be her mother and two children finally hit a tipping point. She demanded to speak to a clerk and basically had to stalk their office until one came out. Apparently, in Nashville, the check in crew does not begin to check bags in until about an hour to forty-five minutes before your flight. I just couldn't get that through my head. If TSA, got forbid stops you, you're screwed. I will never fly with this airline again. You have to pay to even have a carry on with you, any kind of normal seat selection, seats are paper thin, and service was the worse. I get the cheap prices, but they're not that cheap in order to deal with all this mess"
Cons: "I've always been dedicated to Frontier but am quickly losing hope. They gave our gate away to another flight that was 3 hrs late. While boarding that flight, the gate attendant announced the Captain was on the wrong plane so passengers deplaned and started over. Our gate changed eventually. When arriving, our gate wasn't ready, and the crew had difficulty pulling in. We had a 2 hour delay with 40 minutes waiting for our baggage. Very poor communication. We found out more info on line than at gate. This was coming home. My story getting to Chicago on Frontier was as bad if not worse. Many other stories were being shared as well. Sad to see an airline that fought so hard to survive treat their loyal customers like this."
Pros: "The flights went fine, and were mostly on-time, just a little delay leaving Chicago because the incoming flight had to wait for a gate to open up"
Cons: "Frontier's customer service line is horrible, with no clear option to reach a person to ask questions of without hunting through every option. Also, they charged me to pick a seat, ANY seat, so what the hell am I paying for when I pay for a flight?! I also had to put my backpack under my seat, even though it was stated numerous times on their website that it would be too big, and I had to pay $40 to make it a carry-on, when there was no room in the overhead bins. Their customer service line AND website stated I could be charged up to DOUBLE that ($80) if I had to pay for it at the gate. I looked it up, and I would have payed less on at least two other carriers because of the extra charges. This is information that should CLEARLY be stated when listing the costs of a flight, not "covered" under "additional costs may apply" or some such legalese"
Pros: "Not much."
Cons: "The flight was delayed for over three hours. At destination (Seattle) the Link Rail system was closed and I had to pay $50 for taxi service. This was an unplanned expense. I can forgive issues with planes and reasonable delays but there was little or no concern about leaving passengers stranded at the airport. The $50 discount on a next flight with Frontier (which won't happen) is of little use. I would have appreciated some help with getting to my destination and room accommodations. Do you know how hard it is to make arrangements at 2:30am at the Seattle Airport. No food, no ride, and had to get someone to let me into my room early in the morning."
Pros: "We arrived in Las Vegas 20 minutes early."
Cons: "1.) We sat on the runway in Vegas for 15 minutes waiting for a gate to open. 2.) They charged me to select a seat. 3.) They charged me to CARRY ON a bag ($45!) 4.) They don't participate in TSA Pre-check 5.) There was no organized line-up for each separate boarding group. 6.) I was seated next to a baby that screamed for 3 of the first 4 hours flight time w/o flight attendants doing anything to help the dumb-ass dad who neglected to bring a freaking binky w/him! I guess maybe I'm just spoiled by the FAR SUPERIOR service of Southwest Airlines. Last time I let someone else book my flight on another airline!"
Pros: "The room between seats in the cabin."
Cons: "Our flight was delayed 2 1/2 hrs. We were told we would be updated every 15 min. Not! Finally a plane was coming from 2 terminals away. It took over 45 min to get to our gate, with no updates every 15 min. Emails updating our flight status reached us as we were on board the airplane. Not helpful. We reached home at midnight when we had planned to be there by 9pm, in order to shop before Sunday. Even though we weren't in a time crunch to arrive, my time is obviously not valued by this airline. I will make every effort to NOT fly this airline in the future."
Pros: "The pricing of the flight was great in comparison to other airlines, the flight was also on time and a bit early arriving to my destination. I did do my research prior to flying with frontier and noticed that many other travelers have complained about the added costs; the airlines website states that you have to pay ahead for baggage and carry-on's prior to arriving at the airport otherwise it'll be a lot more expensive there. I paid for luggage each way, no carry-on during this flight but did choose my seat ahead of time as well as I was traveling with my husband."
Cons: "The bathroom was not clean and smelled terrible - this should definitely be looked into as airplane restrooms are pretty gross already (also being pregnant, the smell was even worse). You don't get a complimentary snack/drink on the plane light other airlines but the ticket was about $100 cheaper than competitors so it wasn't anything to really complain about."
Cons: "Trash and food covered the floors. The seats were very uncomfortable and not sure how you can call that a tray table. But I guess if you aren't serving food there's no real reason to have a table, except to allow your guests convenience. Charging fees for every little thing, including being able to pick a seat so you can sit with your party, is quite ridiculous. I don't fly a lot but I won't ever choose this airline again when I can get Much higher quality for the overall cost once the hidden fees were added."
Cons: "Baggage drop lines were unbelievable. Foreign travelers were in the same line as domestic. There were only four agents to handle 100s of passengers. When I checked in online, to select a seat I had to pay an additional fee and then was also charged for my carry on bag which increased my fare by $68. In addition they do not participate in TSA precheck which further delayed my security process. Although I had allowed plenty of time (1 1/2 hours) to drop my bag and get through security by the time I got to my gate my flight was already boarding. Additionally you are charged for everything on the flight even water which for a 3 1/2 flight is ridiculous."
Pros: "On board crew was very nice and were very entertaining."
Cons: "I've flown frontier before and I have never had a problem. Tried to check in for our flight 30min before it took off as we were running late. The rep who was working the desk (young female, approx. 20yrs old) gave us the worst guest service I have ever received. I did not understand why we could not check in, nor attempt to board our flight, although I understood it is our fault for running late. We did not need to check any bags as we were carrying them on. The woman behind the desk only kept saying you missed your flight and was very disrespectful when our friend tried to talk to her saying "I don't know why your even trying to talk to me, I told you I am done with you." I work in the guest service industry and have never been treated or talked to with such disrespect. I would have understood if she was apologetic and explained to us WHY we could not board or make our flight, compared to being rude and rolling her eyes constantly. I will not be flying frontier again I can avoid it."
Pros: "Nothing really."
Cons: "Frontier advertised cheaper fares but when all the nickel and diming is done (like the baggage fees, seating fees, in flight drink fees) your better off spending a little more up front with another airline than falling for their cheaper fares. They try to sell you 'a roomier seat' but delivery seats which reminds me of public transit. They don't recline and they also don't have a tray large enough to accommodate a laptop!! Hard plastic covered in vinyl with fancy stitching. Try sitting for 4 hours on that! Southwest is a much better choice."
Pros: "On time on the way out."
Cons: "Bought the ticket in Chicago because it was cheaper than flying out of Madison or Milwaukee. Even if I paid for a bus ticket from Madison to Chicago. When I went to check in it took 5 phone calls and 1 1/2 hours later. The reason for the call was the carry-on baggage charge which was astronomical and my question was is the $40 for round trip. Which it wasn't. Also, I was unaware of all the additional charges, seat, bottle water, soda etc. The biggest problem was no WI FI on board. I need to work while I was in the air for 4 hours. It took 5 phone calls because I couldn't understand the person trying to answrer my questions. I also couldn't check in because Frontier was not compatible with my IPad. Talk about getting frustrated. I had enough stress traveling for business. On the way back we were backing out to the runway heading to take off and the captain announced that he was turning around because a passage was vomiting due to overindulgence of alcohol. 45 minutes later finally backed out to take off. I barely made it to my bus. Thank god I can run fast. What a nightmare that didn't need to happen. It would have been way cheaper to fly out of Madison or Milwaukee. What really PMO was socking us traveler additional charge for so called peak time. WHO DO YOU THINK BAILED YOU OUT IN 2001? Your should be ashamed of yourselves."
Pros: "The crew was courteous and professional."
Cons: "After adding up all of the hidden fees with the "low cost" of the flight, it all came out to MORE than I would have paid if I had booked a flight with another carrier!. As ad DEPENDENT of an active duty military member, I NEVER have to pay for checked luggage, much less a carry on! Once I got over having to pay and additional $150 for luggage, I board the plane to find extremely uncomfortable seats with half of a tray table, all I could do was laugh. The joke was totally on me!!!! For a flight that was over 3 hours long, it was NOT WORTH ANY OF IT!!! I didn't do the research that I should have, and that is totally on me. Fool me once, but NEVER AGAIN."
Pros: "The crew."
Cons: "The crew was fine. At no time was I made aware during my booking that I would be charged for a carry on and or checked bag. The total cost added $205 each way for 4 passengers to my flight. I feel completely mislead. Customers also had to pay for water on the flight which was ludicrous. The cost of baggage went up ten dollars from what I was quoted when called customer service to inquire about the prices on preselected seat assignments the day before departure. The seats do not recline and are very uncomfortable. The flight was delayed by five hours and no food vouchers offered. I would not fly frontier again nor recommend to anyone."
Pros: "Frontier staff in SFO (San Francisco) friendlier to passengers than ORD (Chicago). Kept luggage at SFO for pickup when I arrived"
Cons: "Missed flight by 10 mins. Was able to check-in 1-hr before a domestic flight and get my boarding pass printed. However, the attendants were not interested in expediting me, and 4 other passengers going on the same flight, through security. Ultimately, 5 passengers with boarding passed missed their flight even though we had arrived to the airport and checked-in at an appropriate time! After the plane left, an attendant assisted a passenger to rebook their flight, but then left to go on break and left 3 of us stranded. Very few Frontier attendants available to help us. Had to pay $225 for another same day flight to SFO using American Airlines. Learning points: - hard deadline, need to be at gate 10 mins before departure time - lofty and esoteric reimbursement process - Frontier does not participate in TSA Pre-Check, so arrive 2 hours ahead of departure time for domestic flights - Frontier does not participate in other airline organizations, so unless you rebook with Frontier you are paying full price for the new ticket"
Pros: "Not much to say about the flight...it was a standard coach-class flight. At least they got me my drinks when I wanted them."
Cons: "I felt deceived about the price. Like probably most people, I shopped around for a ticket, and Frontier appeared to have the cheaper price. I was shocked to find i had to pay for a carry-on, and more shocked i had to pay for a seat. So, in total - post-purchase, I had to spend another $150, roughly 46% more than the ticket price I booked. I get it...the state of the airlines, paying for baggage is becoming a thing. but this was just another level, without warning. it was a bait and switch. I won't fly Frontier again."
Cons: "Everything. Frontier is awful and I will never fly with them again. They cancelled the flight for "weather" more than 12 hours in advance. By the time the flight was supposed to leave, flights were taking off from O'Hare without any problem. Next, they could not have been less cooperative in helping my find an alternative route to San Fran. After more than 2 hours of arguing with Frontier personnel, they magically found a way for me to get there via Denver. Finally, once I boarded the flight to Denver, the crew could not have been any less competent. I saw at least two instances where they had given away the seat of someone who had checked into the flight, then had to scramble to find them a new seat. Frontier is the worst."
Pros: "The boarding process was easy enough."
Cons: "The crew was absolutely clueless. Half way through the flight no less than 6 sleeping passengers were woken and shuffled about because they discovered two other passengers had seated themselves in the priority area. I understand the desire to ensure passengers are seated properly. However, it was ludicrous to wake 6 people who were not at fault for this error on their part. They should have been more vigilant at the start, or left the rest of us alone after the fact. Terrible understanding of customer service. Also, our flight arrived early, however, they didn't have the appropriate gate available. Poor planning as we knew we'd be early about half way through the flight. Would not fly again, not because of the disorganized gate business, however, there's a real lack of customer focus on this airline."
Pros: "I will never fly Frontier again. Poor customer service. Poor baggage handling. Poor timeliness of flight and baggage delivery. Poor communication of flight delays and baggage mix-ups. Understaffed. Undertrained. Poor seats, particularly considering I paid for the best. Inadequate compensation for 8+ hour delay and missing baggage for 3 days. After all the nickel and diming for seats, baggage (checked AND carry on) it would have cost me less to fly my preferred carrier and avoided every hassle, not to mention the inadequate compensation (again). Horrible, horrible experience."
Cons: "I will never fly Frontier again. Poor customer service. Poor baggage handling. Poor timeliness of flight and baggage delivery. Poor communication of flight delays and baggage mix-ups. Understaffed. Undertrained. Poor seats, particularly considering I paid for the best. Inadequate compensation for 8+ hour delay and missing baggage for 3 days. After all the nickel and diming for seats, baggage (checked AND carry on) it would have cost me less to fly my preferred carrier and avoided every hassle, not to mention the inadequate compensation (again). Horrible, horrible experience."
Pros: "Good seats, staff was very welcoming and courteous."
Cons: "Complimentary snacks."
Cons: "Spirit airlines kept hundreds of passengers waiting in line at the airport for up to two hours just to get our bags tagged. We still had to carry them over to the men who actually sorted and loaded our luggage. Other airlines print out our baggage tags at kiosks along with our boarding passes, so we can immediately apply them to out luggage ourselves and then hand them over to the loaders. If Spirit Airlines had that feature at least two-thirds of us would not have had to wait hours in line."
Pros: "Ticket cost was low and the crew from Ohare to LAX was great"
Cons: "Our fault for not researching more but baggage fees were extremely high! My husband planned on saving $$$ and packed in a carryon but they wanted to charge him more to carry on than to check? I thought my weight allowance was 50 lbs (like most other airlines). It’s 40lbs otherwise they charge an extra $30!!!!! Not impressed. No complimentary food, snacks or meal on a 4 hr flight. Seats were cheap-didn’t even recline and not Much leg room. Bottom line: if you want a cheap uncomfortable airline go for it. Otherwise pay the little bit extra and go with a mainstream airline for more comfort and perks"
Pros: "Staff were actually nice on this flight. I boarded last so can’t complain."
Cons: "No entertainment. No power outlets. No reclining seats. No legroom. No frills. Base fare. Pretty crappy as usual."
Pros: "The snack selection on the flight and food package options were reasonably priced, and there were quite a few good options."
Cons: "We arrived at the airport and were through security over an hour prior to our flight's takeoff. We decided to grab breakfast at a restaurant approximately 2-3 gates down from our gate. We arrived back at our gate 17 minutes prior to the departure time and the door to the entryway was already closed. No spirit attendants remained at the gate to assist or inform us about who we should speak to regarding this matter. We sat at the gate and watched our flight take over 15 minutes to pull away from entryway with no one available to direct us. After the plane pulled away, a few Spirit staff members came back out the door to the gate, and when we inquired as to why our names were not called throughout the airport (as we heard many other names called while sitting at the airport) they informed us we would have to talk to the customer service desk if we had an issue. We went to the customer service desk and they put us on another flight, which did not depart until late that day. We went to the customer service desks of 3 other airlines attempting to find a sooner flight, and when we explained Spirit closed the gates 17 minutes early, each airline stated that the industry standard is 10 minutes. Not only does Spirit not follow the industry standard, but they also shut the gates 2minutes prior to Spirit's standard which is 15 minutes before the flight. Additionally, no effort was made to call our names prior to the flight, as is customary with all airlines. Two days later, we went to board our return flight, which a week prior to our trip we paid $585 to change to that day, and when we went to check in we were not scheduled to be on that return flight. We showed proof of switching our flight and luckily the attendant was able to get us on that flight, however, we were extremely rushed getting through security and due to Spirit's mistake almost missed this flight as well. If no seats would have been available we would not have been able to get home despite paying to switch the flight a week in advanced. Overall, we were very disappointed with our experience traveling with Spirit and would not recommend the airline to anyone. We are frequent travelers for both business and recreation and have never experienced such poor customer service."
Pros: "On the plane, the seats were extremely comfortable, with a lot of leg room, even on the standard seats. Much more than on any flight I had flown with Southwest domestic. The staff was also a lot friendlier and generous. And there was plenty of room on the flight which made comfort affordable."
Cons: "They announced that the flight was departing from a different gate, but it wasn't listed on their website and there was no way to verify it on any screens. The gate that they said the flight would be departing out of instead still had the destination on it for the previous flight. Then, after that flight departed, it showed the destination for the next flight scheduled to leave out of that gate, not the one I was on. So frankly, a lot of people were very confused on where they were supposed to be waiting. Especially since, there was boarding for a different flight at the first gate, and no screen showing the flight that was being boarded there. So it caused a lot of nervousness for a lot of us, not being sure where we were supposed to be and afraid we would miss our boarding call."
Pros: "Not much"
Cons: "My first time flying with Spirit and it started off bad to begin with. First learned that you can't carry on a bag without a $55 per leg fee adding 50% more to the trip. We decided to check one bag instead at a cost of $40 per leg but then Spirit considers over 40 Lbs overweight instead of 50 like other airlines so another $30 for overweight per leg for an extra $140 for the trip. Then soft drinks are $3 everything costs more. I will say the flight crew did a great job when there was a heart attack on our flight and they attended to him with great care. Then our flight back was cancelled due to the Hurricane but no other airline had to cancel that far out from the hurricane actually hitting. It seems Spirit couldn't get flights to Chicago with nothing to do with Atlanta. In fact we ended up driving all the way back to Atlanta only to see Delta and other airlines landing at the airport 11 hours later. Only Spirit wouldn't fly in more than a day before it effected the area. They did at least refund most of my money. I'll just never fly them again."
Cons: "The boarding procedure was absolute chaos. On two of my four flights this weekend, they had the wrong flight information posted on the screens at the gate. Nobody knew what gate was for what city. It seemed like the crew at O'hare didn't even know there was a Spirit flight scheduled because they didn't have a jetway for us. We had to wait for a ramp to be set up, walk across the tarmac, and up two flights of stairs into the terminal. Then on the way out, we had to do the same thing in reverse, even though our flight (heading for LGA) was listed as being four gates away. It turned out the flight at that gate was really going to Houston. The people who were going to Houston were waiting at a different gate until someone told the New York passengers to go to the gate with no jetway... Confused? Just imagine how confused the hundreds of people were who were trying to find their flights with all wrong information on the screens."
Cons: "I had 3 bags which could easily fit into the cabin space. One of the bags I had carried was the same bag which I had while boarding the flight from Boston to Chicago on 8th Jun 17. While in that trip I was not charged for the bag as the size & weight fitted into your norms. But I had to pay $195 for 3 bags,including the bag which I had while leaving Boston. The behavior of the staff manning the boarding gate was nasty. As I was not having a credit card with me, I chose to pay cash. But they refused to accept cash & told me that my flight will be cancelled and I won't be allowed to board the aircraft. I panicked & requested the passengers to take money from me and swipe their card. With great difficulty I found a passenger who obliged me. A fresh boarding pass was issued to all 4 of us. The bag which I had while taking the flight to Chicago on 8/6/17 fitted on the equipment which measures the sizes, but I was made to pay for it. Very horrible experience of flying a so called low fare airline."
Pros: "The Steward was the only nice person , the rest of the Airline check in staff were cruel, cold and unprofessional"
Cons: "Check in boarding staff, the insisted I pay for my carry on. I had a round trip ticket. I did not have to pay for my carry on on my first flight. They made me throw things away before they allowed my bag on the flight. I had to throw away shoes, I was so upset and confused I did not know what to do. I had no money since I just paid my rent. They didn't care. It was embarrassing. Now I need to save up for new shoes. They did not care about me and my situation. I flew home for my sisters wedding, I missed 4 days of work with no pay. My Mom had to budget for the and ticket because I couldn't . The staff is horrible at Ohare. The airlines apologized to my Mom via email. Told her I could have a $50 voucher, I can't afford another trip. What a joke! Nick M."
Pros: "The price"
Cons: "The experience felt a bit chaotic and impersonal. It's a bit stressful to manage all the extra costs as well. I tend to enjoy flying but I mostly just wanted to get this experience over with. Spirit gets you from point A to point B, safely but there's nothing enjoyable about it. Also, on the flight back we waited on the runway almost 45 minutes for an open terminal. We were about 30 minutes early but that wouldn't explain the terminal opening up 15 mins after our expected arrival time. However, I don't know if this was Spirit's fault or the airport's."
Pros: "The crew was friendly and informative and my seat was comfortable. I also received numerous updates regarding my delayed flight so I felt well-informed as to the situation."
Cons: "My flight was delayed three hours. In spite of this lengthy delay, no complimentary food or drink was offered on the flight. I have experienced delayed flights prior to this and have found that the airline generally tries to make it up a little bit to the passengers by offering them some basic complimentary snacks and drinks, which I feel is a nice gesture. I was a little surprised that this was not offered with my delayed flight yesterday. The only available food and drink options were very pricey so I went without."
Cons: "My flight was canceled with little notice, and the only option I was given by the airline was to try and find a seat on another flight back using their website. Well, nothing was available for several days, and I couldn't afford to miss that much work. Plus, Spirit's help line was totally unavailable. I ended up booking a last minute flight with Delta. Spirit later sent me a voucher for $50, but my ticket cost more than that, plus I had purchased extra baggage. That's still a loss of roughly $70. The voucher is also only good until July, and I have no flights planned any time in the near future where I could think about using it in time. You get what you pay for, and from now on I'll just be paying more for flights with airlines I can trust."
Cons: "CANCELLED. NO Assistance with rebook. Refund and you are on your own. Found out later they were have a pilot strike. They didn't disclose that and should have, in my opinion. I had the same exact thing happen on my return flight. Cancelled. No assistance with rebook. Had they been honest and straight forward I could have made proper accomdations for my return flight home. Instead a got the screw job TWICE. I understand that it is not in their control of the pilot strike. But good service would disclose that information as to not cause additional problems. Spirit sucks. Everyone knows that. But they don't have to screw people over and more then already do"
Cons: "Hostesses were loud and had the most horrible screeching voices I've ever heard."
Pros: "Timely departure. Great customer service in San Juan , Puerto Rico."
Cons: "At the FLL airport there were 2 lines outside the airport. We asked an employee and the person directed us to the shortest line. 30 minutes later another Spirit employee passed by us and asked if we had boarding passes and if we needed to pay for our luggage. We had boarding passed and had already paid for our luggage, Then she said we were supposed to be on the other line. She moved us to a very long line. I kept telling employees that our departure time was in about an hour and they kept saying we were in time. WE arrived at the gate 8 minutes before closing the doors. My luggage did not make it in time to the airplane and stayed behind in FLL. I blame those employees that did not inform us properly and to the lack of informative signs around the Spirit counters. This will be my last Spirit flight. The $40 charged per bag is too much and the carry-on sizes are too small."
Cons: "I didn't like anything. Will never book with Kayak or spirit. My flight from Chicago to Minneapolis was cancelled and I have still not got my refund. Pathetic!"
Cons: "We were delayed for about three hours but there were no announcements or screens displaying that information. There was no indication that we were even at the correct gate. People had to walk up one at a time and ask to confirm what was happening and that we were all at the correct gate. Two hours after our flight was supposed to take off, there was finally an announcement letting us know that there was a delay and our gate would be changed so we needed to move out of the way so another flight could use the gate, but not to too far because they didn't know when or where our flight would be leaving from. It was chaotic and disorganized for no reason. I understand that delays happen but the lack of communication was unacceptable."
Pros: "Airline Canceled the first leg and so never got to this flight"
Cons: "Airline cancelled the flight with zero understandable cause. And now out thousands to get home a day later than planned"
Cons: "This was by far the worst experience I've ever had flying. Our flight out was cancelled but the website didn't reflect he change so we needlessly came to the airport. I'll never fly with spirit again and will recommend that my friends and family avoid it too. On the return trip, we felt manipulated by a series of difficult to understand rules and surprise pricing the entire time. The machine was broken at the check in but no one told us that would make us ineligible for check in pricing. Everyone was aggressively unhelpful and even rude at every turn."
Pros: "Used Kayak to find cheap flights that fit our time frame. Spirit airlines proved to be a quick and reliable airline getting us to Chicago 15 mins early. When departing Chicago email notifications kept us up to date on possible delays of flight caused by weather conditions. I called Spirit customer service representative and changed my flight to avoid the worst of the weather. They were able to make the changes and honor the seating arrangements I had made for my family of five. Great experience!!"
Pros: "After getting through the gate, the boarding was simple."
Cons: "No mobile ticketing at O'hare. Security noted that Spirit requires you go through their ticket kiosks/desk, despite sending a mobile QR code to go through it when going through mobile check-in (itself a serious pain due to a terrible website). Further, they don't advertise that the cost of the seat and carry-on negates any savings on the ticket price itself. I couldn't even get a simple cup of water from flight attendants ("bottled water only, $3 per"). I will never willingly purchase a flight from Spirit again."
Pros: "The crew was always attentive and responsive."
Cons: "It was very difficult to check in on line. it took me over one hour. Wanted to get my sits and when I took the option there was no sits to select even when paying for it. I checked my carry on and I kept having the offer to be part of the club to pay less for my carry on. I did not want to use the option but I keep being sent to that side. The same experience I had when tried to check in in my flight from Oakland to Chicago on Friday. since the web site did not let me check in I had to check in at the airport. There was an accident in the freeway and I ended up losing the flight from Oakland to Chicago because the website did not let me check in the night before. We arrived 45 minutes before the flight and they have the policy to check in 45 instead of 30 minutes before the fight like other airlines. We did not even get options or credit. We just had to buy another flight. It was a nightmare."
Cons: "The flight is advertised as low priced, but at the cost of checking a small carry on for $50 each way. For $100 more for ticket we could've flown JetBlue with amenities like water and coffee and attentive professional flight attendants. The plane was extremely loud, and sounded as if the panels could be ripped right off during landing and takeoff. We shouldve just packed a backpack. I don't think I would ever fly this airline again because the overall feeling was that the equipment was rickety and unsafe. I guess Ive just become accustomed to professionalism and service on other airlines."
Pros: "on time"
Cons: "The airline is overcharging! Before I left, I googled "spirit airlines baggage". I made sure that my personal bag and carry-on are within the required size. The website does not say that carry-on will be charged. At the counter, I was charged $55 for the carry-on. It is a light carry-on (I basically just had a sleeping bag). On the return flight, I protested for being charged for the carry-on because the website did not clearly say carry-on would be charged. The ladies at the desk then asked me to pay $100+ for my carry-on. $100+ is the price one would have to pay upon boarding without having paid for luggage. I ended up paying $65.00 for the carry-on because I did not pay for it at the check-in counter. I was flying to O'Hare earlier that day so there was no need for me to go outside to get the boarding pass and pay for the carry-on. Still I was asked to pay $65. With my air fare being just about $125, it is unbelievable that I had to pay $120 for a carry-on. I had heard of an NPR interview about the frugality of this airline and I am in favor of it. But it is deceiving to charge low airfiar only to get it back with charging excessively on the carry-on. If the carry-on has to be charged, they should clearly highlight it on the website so customers are alerted. In addition, it is also an unfair practice to other airlines. Had I known that I’d pay $200+ for the airfare to go on Spirit, I would have chosen a different airline. I plan to write to the Spirit and other agencies."
Cons: "I booked my return flight the same day i booked my departure. I didn't recieve an email with my itinerary nor was i charged for the flight so i called the airline. After 30 minutes of my time wasted i was still on call waiting. The day before my return flight i panicked and bought a whole new ticket and then like 8 hours before muy flight i get an email asking if I'm ready for muy upcoming flight. I am completely disappointed with both kayak and spirit airlines. I WILL NEVER AGAIN BE BOOKING SPIRIT AIRLINES AGAIN!!"
Pros: "There wasn't anything I really liked about my trip on Spirit."
Cons: "From the curbside to the gate you are on your own. No skycaps to take your bags at the curb even though you've already paid for bags. And even though you've already paid for bags you still have to stand in a long line at the counter to check in. This is my 3rd time flying with Spirit since 2011. I thought the first 2 trips having issues was a fluke but no, it seems fairly consistent that you will not leave on time, the staff will not be friendly and nothing is complimentary...even water! The seats are extremely small and there is no way to recline them. Some of their planes have advertisement pasted through the entire length of the cabin, the crew really pushed applying for their credit card, all snacks must be paid for I mean, the message is clear, profits first, customers are to be used to meet their goals. At the end of the day, customers are lured in by seemingly lower prices but it's all smoke and mirrors. When you're done with all of the a la cart items, the price is the same as all of the other airlines, with inferior service, in my opinion. I will not be flying with Spirit Airlines again. I will spend my money with airlines that value me as a customer first."
Pros: "I did end up getting a partial refund.. But I did have to argue a little bit for it."
Cons: "My flight was cancelled, due to weather? Other airlines flights around same time were not cancelled, although there were some delays. I'm not quite sure why my flight was cancelled. I recieved no email/call telling me about the cancellation. I looked online to check my flight status and found out by myself that it was cancelled. So I called in and waited for a representative to help me, who said the only thing they could do was move me to the next flight, which was the following day, 18 hours later from my original flight. After I decided that was way too late, i called back in to see if I could get an earlier flight instead, and was told I would have to pay a fee for changing my cancelled flight a second time, which is ridiculous. I eventually had to argue a little bit but ended up getting a partial refund of the round-trip ticket, as I am still going to use the return flight to come back. Overall, I really did not like having to find out myself about the cancelled flight, i did not like Spirit airlines' solution to the problem, I did not like that they wanted me to pay extra to change the cancelled flight, I did not like that they initially refused my refund request. From the time I realized my flight was cancelled to the time the issue was finally resolved, i had spent over an hour, which makes the experience very negative. The only positive is that I did eventually get a partial refund, even though it was less than half of the total price of the flight ticket."
Pros: "They play good 'on hold' songs."
Cons: "Spirit cancelled my flight to New Orleans without informing me until I got to the self check in. My two options according to the baggage claim workers and customer service on the phone were to get my money back or take their Thursday flight. I was supposed to fly home from New Orleans on Wednesday. From there, they narrowed my two choices down to just one, get my money back. As a result, I had to spend an extra $300 to get to New Orleans that day through another airline. According to Spirit, there was bad weather which is why the flight must be cancelled, funny, I made it to New Orleans that day with American Airlines. They never offered to compensate me, help me find tickets through another airline, or even an apology. I will never fly Spirit again in my life."
Pros: "Overall this was a bad experience. Spirit forces you to pay $55 for a carry-on bag. I suppose I should have known this already, and I'm sure it was in the fine print of my ticket. So partly my own fault. But when you add in all the fees Spirit nickel and dimes you for, you could have purchased a ticket with a better airline for same price. In addition, the boarding process was slow and the staff was unprofessional. The flight attendants were rude, the seats do not recline at all, and I could feel a hard metal piece inside my headrest. I asked for a pillow but the flight attendant said none were available. I will not be flying Spirit again unless there are absolutely no other options."
Pros: "The flight attendants were very friendly and the pilot did a great job. There were bad storms in Orlando but you wouldn't know it with the flight. All Spirit flights I have taken have had good pilots and friendly flight attendants."
Cons: "When I arrived at Chicago-O'Hare to check in, there was a line around the block for only Spirit Airlines. They had 2 people working at the kiosks and both were slower than molasses. There were several employees that walked up to the kiosks but none of them assisted customers. They had no urgency at all. On top of that, the lady that I interacted with was very rude. She talked to me like I was a complete moron and apologized that another Spirit team in Orlando "didn't do their job properly but O'Hare employees follow the rules". Overall, not impressed at all and I will avoid booking with Spirit on future flights."
Cons: "I arrived at O'Hare and my flight was cancelled. I had to book another flight for the next day ($480+) and a hotel room for the night ($200+) ALL AT MY EXPENSE. The Spirit representatives said that someone from Spirit would contact me in a few days to reimburse me for the flight from O'Hare to NYC, but as of a week, no one has. I have very little faith that anyone ever will or that I will be reimbursed for the flight that was cancelled. I intend to report Spirit to the NYS Attorney General's Office. Everything was bad, since I had to spend close to $700 of my own money to get back home. VERY VERY BAD."
Cons: "The flight was delayed 2 hours and they did not communicate this information very well. I was told to go to gate L7 and waited and waited without any information. Then they told us to go to gate L1 and then to go to gate L11 - it was very disorganized . The employees were not helpful and they seemed annoyed at all the questions. It was very crowded in the terminal and they kept telling us to move back to let other passengers off the plane but there was no where to go. All in all it was not a good experience to fly with Spirit."
Pros: "Spirit is known as an ultra low cost carrier. I did not know this when I purchased the tickets, so the fares we paid were a little less than that of competitors. The pros end there."
Cons: "For the amount of harassment one goes through to fly with Spirit, the slightly lower fares are not worth it. Frankly, it seems like a ploy to hook people and subsequently squeeze three nickels out of every dime for anything else on the flight. The boarding process was delayed by over an hour. The attendant speaking from the gate was rude, hostile, and obnoxious. Those boarding were practically interrogated to make sure the water bottle they were holding might not be an extra personal item. (You have to pay $55 for a carry-on but are allowed one personal item on Spirit. If you are caught carrying extra onto the plane without paying, it's a $100 fine. One which they are on the prowl for!) Once on the flight, there is no entertainment. There is no complimentary anything. You can buy food or drink with credit cards only. The seats do not even have a tilt function to them, so you can only sit upright. My personal favorite part of the flight was watching the fight that ensued between female passengers deboarding and the attendants that did nothing about it. Something about the ultra low cost carrier makes people crazed to get off the plane. At the end of a flight, everyone wants off a plane, but I have never seen such disorganized chaos and blatantly rude disregard for the deboarding process as on this flight. Next time I travel, I'll spend the extra $100 to fly with another airline. Lesson learned."
Pros: "Only the initial "sucker price" which does NOT include ANY LUGGAGE or the ability to SIT WITH YOUR FAMILY without paying extra!!"
Cons: "They use an initial "SUCKER PRICE" which does NOT include ANY LUGGAGE or the ability to SIT WITH YOUR FAMILY without paying extra!! $50 extra for each piece of luggage ... EACH WAY1 If you don't pay at the check in counter they charge $100 for each piece of luggage - each way and that includes ANY BACKPACK WITH WHEELS! $25 FOR EACH FAMILY MEMBER TO SIT TOGETHER!!!! NO COMPLIMENTARY FOOD OR DRINK. 2 sodas are $5! (can't buy just one) NO none zero entertainment, not even a radio channel."
Pros: "When I got off the flight to my destination."
Cons: "The customer service was terrible! When hiring a person customer service should be a priority! I understand you can't please everybody but to treat a person as if they don't matter is terrible. And to make a person miss a domestic flight because of being five minutes and making them go print a boarding pass and make me go back in line and then charging me an additional 200 dollars to rebook me was beyond me! I needed to make it to LAX to connect to meet volunteers for a mission trip I was going with and I did not make that flight just because the person decided to send me back to the line."
Pros: "In flight experience was good."
Cons: "Didn't like that I have to print my boarding pass and that an eboarding pass doesnt work on the scanners. That was not communicated well to me. The gate changed 30 mins prior to the take off time of my flight and not a single passenger was informed of this. There were no announcements made. They did not even care to change the flight information display at the gate behind the counter. While passengers were waiting to board, a jet blue crew member starts to announce boarding for their flight to JFK while its displaying spirit airlines flight to dallas. The jet blue crew has no information to provide to us. A spirit airline crew memeber SHOULDVE MADE AN ANNOUNCEMENT reg the gate change at the original gate or they should remove the spirit airline flight display from the screen. And all this 20 mins prior to take off. And I was told to stand in line that was a mile long to have this simple question answered 'whats the current gate'. The crew could've been a bit more informative, less rude and more approachable."
Pros: "Your flight staff (flight attendants) are always great."
Cons: "I attempted to purchase luggage before each of my flights (departure and return) and the website would not allow it. I called the customer service number multiple times and it said they were experiencing technical difficulties. I was forced to purchase luggage allowance at the airport on both flights and was forced to pay a much larger amount that what I normally would have had to pay if the website was working. This excessive fee really makes the option of flying spirit less economical, frustrating, and really obliterates any reason to fly with your airline. Additionally, I was able to purchase seating before my flight- but on my return flight they put me in a seat that I did not pay for. The flight attendant did make a correction. Your staff at the main terminals is consistently extremely slow, unfortunately. I really like the flight attendants, they are always great. However, due to the above mentioned issues I have had recurrently, I will certainly be reluctant to purchase Spirit flights in the future"
Cons: "Poor flight connection time- we waited 6 hours for our connecting flight at Chicago. Poor gate change arrangement- changing gate without changing the boarding on the arriving/departure board. My daughter and I sat outside of the boarding gate for 2 and a half hours and were informed the boarding gate had changed. When we realized the gate changed, we rushed to the gate, the gate closed. We ran to the customer service. The staff there wasn't sympathetic and showed no interest of helping us to get on another flight to Portland asap. Instead of connecting us to the flight that we could arrive at Portland on the same day, he told us two choices of flight: same flight at the same time on the next day; fly to Dallas next morning and then fly to Portland arriving Portland at early evening. It was already 8:45 pm at the time. I asked was there any earlier flight we could take as my daughter has to be at a camp orientation the next day. He was rude and refused to offer any further help. As we walked away , my daughter saw a nearby boarding gate showed a flight to Dallas in 20 minutes. We rushed back to the Spirit staff and asked him to put us on that flight. He said it's already too late. If he would had tried at the beginning, we would have a chance to be on that flight, and be back to Portland next day. We ended up buying tickets from another airline to fly home that night. In summary- Spirit Airline: expensive after added all other fees, ending up paying more with very poor service, lack of convenience of larger companies that have more flights , small seat space; you will be treated as a bargain seeker and deserved no respect or service."
Pros: "It got me from the point A to the point B safely. Shouldn't/wouldn't take that for granted."
Cons: "1. Technical difficulties: We attempted to check in the night before, in order to "save" on what's already a ridiculous fee for checked baggage. However, after inputting our credit card number, the system stated that it was experiencing malfunction. Therefore, we had to check in again at the airport, and although we informed them that we attempted to check in ahead of time, they were not concerned and charged us $52 each per bag. At this point, any savings we had by booking a "no frill, economic" airline, were negated. 2. Ridiculous Fees, cont: My husband and I were traveling together, and booked the flight at the same time, on the same credit card. Yet, the only way we were guaranteed seats together, was if we purchased seat assignments. 3. Delays: Our flight was initially delayed 3 hours. We were not given any explanation or apologies. Then, as our new boarding time was approaching, they informed us that further delay will ensue due to a flight attendant running late. They could not give us a time frame in which we would actually board, nor did they seem particularly concerned or apologetic. 4. (Dis)Comfort: We finally boarded. Seats do not recline, nor are they comfortable. Of course, even water carried a charge. 5. More delays, poor Customer Service: After we landed, we proceeded to wait another half an hour or so, because the plane for some reason had no access to the gate. People were restless and needed to use restrooms. But they were sharply redirected and ordered to stay seated and buckled, without much regard for the inconvenience and discomfort. Overall, a poor experience. There are so many airlines out there whose costs are comparable (or even cheaper after you factor in all of the additional, ridiculous fees) and who have a better record in being on time, great customer service, and no extra fees. I would suggest going with them."
Pros: "My wife and I chose to try this airlines because it had a non-stop flight with a favorable schedule at a competitive price. But everything else was a disaster and we will NEVER fly with Spirit Airlines again."
Cons: "First, it wasn't until we went to check-in online 24 hours before our flight that we discovered we would be charged a hefty fee for each carry-on bag, $42 each one way. Second, if we wanted to reserve two seats together there was also a charge for this of $18 per seat one way. (The airlines gives you the option of not reserving a seat and then you are simply assigned whatever seats are still available at airport check-in.). Third, Spirit's website crashed several times "due to unusually heavy online traffic," so we were not able to complete any online check-in, nor purchase the tickets required for our online check-in and you pay even more per carry-on bag if you check-in at the airport. Fourthly, our flight home was delayed taking off by 2 1/2 hours. No explanation was given other than an announcement that "our flight was still waiting for one of two required flight attendants before it could depart." When we arrived so late back at our home airport, there was no gate available for our plane, so we sat on the Tarmac after landing for another full hour. Lastly, there are no complimentary services of any kind on Spirit Airlines--no magazines to read, no beverages, not even water--you pay for EVERYTHING--and to top it all off their seats do not recline. We will never choose Spirit Airlines again. We ended up paying more than we would have on a more traditional airlines."
Cons: "The flight attendant "joked" with us that we were heading to New York instead of LA... Supposed to be funny but seriously rude and frightening; I almost had a panic attack. I am also severely disgusted by the airlines that include a dozen hidden fees but don't inform you of them when you are booking your ticket. It was due to a fluke that I discovered carry ons were not free, which led me to search further and find that printing boarding passes is not free, nor are beverages, nor.. anything else. While I understand Spirit's desire to make flights cheaper, you should just TELL PEOPLE THAT when they buy the ticket, I shouldn't have to discover it after the fact. I probably still would have bought your ticket and been much happier about it."
Cons: "I got into he line 70 minutes before my flight, which was considered a "late check in" and the line was so long I missed my flight! The next flight to my destination was 12 hours later, so I said I would have to purchase another ticket with a different carrier. The cashier informed me I would get refunded for the missed flight. Flash forward to my return flight, they canceled it! The cashier never noted that we even spoke, and it is procedure to cancel the rest of the booking if a customer doesn't get onto a flight. It was a complete nightmare. I had to purchase another ticket home and the kicker: no refund for either flight that I didnt even go on. You get what you pay for. Spend more and go with a larger carrier. I've always had good experiences with Southwest."
Cons: "My flight to Boston was 1:54 PM ORD 6/2/16. I booked this flight months ago in order to attend my daughter MIT convocation ceremony on 6/3/16. I arrived at ORD very early in the morning on 6/2/16 and waited at the gate L7 before 11 AM. The flight was kept delay several times, I waited near by the gate and checked with the desk lady many times and was kept told that the flight was delayed, finally the flight left around 3:55 PM without any announcement. I missed the flight. I was told to go to gate 11A for this issue. Martin who worked there with the customers like me who missed the flight was very impatient and not helpful at all. Never take the Sprint airline again."
Pros: "The crew was very nice. The flight was on-time"
Cons: "Arrived at airport over 2 hours early. Did pre-check in for flight and luggage. Had to wait in line almost an hour to tag luggage. (Many people were frantic in line re: not getting to flight on time) TSA line was all the way down airport. Knew I would not make flight. NO agent to help me while I waited. Tried calling Spirit no-one could help. Got to counter with less than 15 minutes to boarding time. Supervisor was extremely rude and said there was nothing she could do re: TSA line. Said that if I didn't make flight I could get a later flight or pay extra for something different. Went to TSA line and no-one could help. Saw another Spirit rep, while in TSA line. she rudely said "no-way!" and walked away.. Finally, I "seriously" begged and cut in TSA line. Ran. Made it to gate for final boarding call!!!"
Cons: "We had got stuck in traffic on the way to O'hare yet still arrived MORE than 45 minutes before our flight, but the Spirit airlines crew did not even give us the opportunity to ATTEMPT to check in to get our boarding passes. We missed our flight and are now out all of the money we had spent to go enjoy our first wedding anniversary together. This is unacceptable... While I understand that traffic issues fall outside of the airline's responsibility - SHOWING EMPATHY toward our situation could have made things easier, but they didn't - just very cold, non-customer service friendly, garbage. Perhaps if the Spirit airlines team was better at checking people in at the terminal, instead of having a 'who cares' mentality and allowing a 35 person line to be AT A STAND STILL, perhaps we could have made the plane, and I currently could have been writing an amazing review in Florida right now, but I'm not. I am in Indiana, trying to fight with the airline, the travel insurance agency, and others trying to re-coop my losses. this was an overall terrible experience, and I feel like a fool even attempting to try doing this. By all means feel free to contact me to discuss my frustration in person Sean Warren"
Pros: "Friendly staff"
Cons: "There's a a rule that states you can't check in after 45 minutes before your flight. That's annoying and unnecessary. I've ran late before with other airlines, but was able to check in and easily go get on the plane. Even if I didn't make it though because going through security took too long, what's the problem with the agents at the gate having to look for my next flight option? Because of this rule and me running behind for my 9:10 am flight, I missed it, and I had to wait 10 hours in the airport for the next one. Next time I fly, I will be avoiding Spirit airlines if it comes up as an option."
Pros: "The woman at the airport desk was wonderful and very helpful. She took off 10 dollars from each bag because she said she could see that we tried to login. She put notes in the record and said we could possibly get more refunded but I have not heard from anyone about it. Now I get to call and be on hold for ever. She also informed us that the flight confirmation number we had was a kayak, not spirit number???????? There was no indication about this. Also boarding was very efficient."
Cons: "When I purchased the ticket from Kayak I was not informed about the need to purchase a seat or bags or given the opportunity to do so. There was no notification that one could not have a personal item and a small bag -- only one. When I tried to get my boarding pass on line, I was unable to do so. At that time I learned about the baggage policy. The system had me in a loop that I could not get out of. I was not allowed to request an account so I concluded that I might have gotten one when I logged in. I tried to sign in repeatedly and asked for a new password because it kept saying it was wrong. I never got it and I had to leave for the airport or risk missing the flight. So, I was charged $40 per bag (two of us were flying) for both the outbound and return trips. That is roughly twice what I would have been charged if I had been informed and had been given the chance to buy the bags when I bought the ticket. It would have been much cheaper to buy a ticket on another carrier once I paid 160 for two small (what would easily fit in overhead). I had a carry on (personal item) so had to pay. Our flight was delayed and the gate was moved several times. We were not kept informed about the weather conditions, the fact that the plane was on the ground, or what time the flight was supposed to arrive after all the delays. The flight crew was too busy visiting with each other to deal with a problem in the seat next to me -- I kept trying to get their attention. A tall man kept his feet in the aisle and, most importantly, he was talking loudly on his cell phone until the plane was barreling down the runway to take off. They had told us to put electronics in flight mode way before that. He just kept talking. I tried to get the crews attention but no problem."
Pros: "The entire process was flawless. Plane was extremely clean, flight attendants very nice, even funny and mocking themselves a bit considering Spirit charges for EVERYTHING! The key to flying Spirit and not getting hit with large additional charges is to understand whats expected of you as far as baggage. Get this right and the rest of the experience is better than any other airline Ive had the displeasure of flying over the past 15 years. Apparently all passengers on this flight were well aware of the baggage limitations as boarding and exiting the plane once in Tampa went VERY quickly and rather than passengers getting bent out of shape during this process everyone was smiling! Havent seen this...ever!"
Cons: "Wish there was a Wifi option on the flight. Spirit charges for everything and this would have been another revenue stream for them and I guarantee most passengers would have used it and paid the $5-10 for access to the internet."
Pros: "Way too aggravated about the way this outfit deceives customers to think of a single positive."
Cons: "Paid $272 for (2) round trip tickets from Chicago to Dallas. Brought (2) small bags to carry on. Once at the airport found out that "carry on" was an additional $55 per bag, and checked was an additional $50 per bag. Checked bags both ways, which took round trip fare to $472. Then found out that they charge extra to sit together. So had to pay an additional $13 per ticket per way to sit with the person I purchased the tickets for. Let's see, advertise $272 round trip, and forced to pay $524 once locked into tickets. Miserably brutal attempt at a money grab. I'll never fly, suggest, or speak anything less than contempt about Spirit airlines."
Airlines flying from Illinois to San Juan have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Illinois to San Juan
Masks required on board, masks provided on flights from Illinois to San Juan
Social distancing seating
Middle seats unavailable to book on flights from Illinois to San Juan
Testing for antibodies, testing for symptoms for flights from Illinois to San Juan
Waiving of change fees. Search flexible flights from Illinois to San Juan