Daily cleaning, installation of cabin HEPA filters on flights from Indiana to France
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Scores according to KAYAK customer reviews
Pros: "Courteous and attentive crew from baggage check in thru baggage claim."
Pros: "Seat was comfortable, good movies, etc"
Cons: "Overall, I am disappointed in Kayak for listing my round trip flight as KLM, when in actuality, only one short connection of this flight was actually KLM. My itinerary said KLM all over it, but in the fine print it said "operated by Delta." This is dishonest and misleading."
Pros: "Most of it was of a reasonable standard."
Cons: "Plane was full"
Pros: "crew was nice"
Cons: "First time flying with a partner through Delta, so they stuck us on a Virgin Atlantic flight meaning I didn't get my free Delta check in bag (a fee of $60 each way) when I have gotten it every other flight I have ever taken with them. It was also 2 whole hours late in boarding."
Pros: "Excellent service!"
Pros: "The roomie seats, the USB port, and in flight entertainment"
Cons: "Child free section"
Pros: "The flight was so delayed I missed my connecting flight to jfk."
Cons: "The flight was so delayed I missed my connecting flight to jfk."
Pros: "As usual, punctual flight with friendly crew."
Cons: "Pity the wifi in international flights isn't complementary (or at least a basic connection like on domestic flights)."
Pros: "A smoothtrip run by great staff."
Cons: "Thé food was rather stodgy overall."
Pros: "The flight felt so short, service was amazing, food was good. Great overall experience."
Pros: "Friendly staff, so much food/snacks were offered. Good movies available."
Cons: "The flight change the gate number immediately so I missed my flight"
Pros: "Service, meals, friendly and attentive FAs"
Pros: "We paid extra for exit row seats so we had good leg space"
Cons: "The seats are so small that only your backside fits on it and we are not big people. There is no support for the thigh and I had severe cramps after leaving the aircraft. The flight to LA with Virgin Australia was far more comfortable."
Pros: "The service, the drinks, the crew were friendly and professional. Entertainment choices were excellent.0"
Cons: "The space was a bit cramped and the poxket in front of the chair to jeep things was broken."
Pros: "Cabin crew were accommodating and nice throughout the flight. Meals were good and the service was quick. Large range of entertainment selection for the trip helped pass the time."
Cons: "The check in process and boarding process were very slow. It made going through security a bit stressful and I didn't have much time after going through the security to use the bathrooms or get a quick bite to eat before the plane boarded."
Pros: "Legroom, lovely staff and all round good flight"
Pros: "Easy and on time boarding."
Cons: "Seats are extremely small. And when the seat in front reclines they are basically in your lap."
Pros: "Our ticket was canceled apparently due to an error by the airline. Very unhappy about that. The airline couldn't care less."
Pros: "Good Service. Great attitude of flight attendants..early arrival. smooth flight."
Cons: "despite purchasing 'extra legroom' seats, it was still very, very crowded and tight."
Cons: "I had to run for almost 2 miles every time I had to change the flight. On the way to India they lost my one bag, and on the way back to US they lost my both begs."
Pros: "Friendly cabin crew, excellent food and drinks. Very happy with the service we received"
Pros: "I could sleep in peace the entire flight and the food. The little care packages we receive with a sleeping mask and ear plugs are also fun and useful."
Pros: "The entertainment selection was good, though I didn't need to see the blurb about having vloggers available before every movie. One of the very few airlines to use boarding by rows, which speeds up the boarding process."
Cons: "The legroom is very cramped, pretty difficult to eat your meal with the seat in front reclined. The crew were not very attentive: they completely missed me while I was waving the rubbish on their collection rounds. In the end I had to dump it myself in the toilet bins. The PA system is too loud compared to the rest of the entertainment, had to remove the headphones for each one of them."
Pros: "I like flying Virgin whether Australia or Atlantic!"
Cons: "Just a little bit more leg room."
Cons: "The seats are a bit uncomfortable for such long flights. Crue was excellent"
Pros: "The crew was friendly and professional, the food was good and offered frequently due to the long flight time (10.5 hours). The plane was comfortable even though nearly full. Overall, it was a good experience and I would definitely fly with Virgin Atlantic again."
Cons: "Service is super fast"
Pros: "I was very impressed by the generosity you show concerning food och drink. the staff was kind and glad."
Cons: "I never understood how to connect the earphones to the screen so I couldn't ser any movie. But - I could have asked the staff of course ..."
Pros: "Good notification re a 30 Minute delay. Obtaining board passes was a breeze and love where I can save the passes to my wallet on my mobile device. Flight crews were helpful, cheerful and professional."
Cons: "With seats being so tight causing an issue when getting in and out of seats."
Pros: "We were inmiddle seats -not our preference. We were told in Dublin that we had different seats to the ones we ended up in. Food was excellent, crew were very nice. Loved the "make a wish" event on this flight - a definite plus for Virgin."
Pros: "Having a not full flight and room to spread out. The Dreamliner is awesome. On time departure."
Cons: "The wifi did not work at all, and I think I was charged 3 times Landed 30 mins early and then waited an hour for the gate, I get that things happen but we have been on the plane for 11.5 hrs. Figure it out!"
Pros: "Food was great, plenty of it also"
Cons: "I'm 6'4" and there was no acknowledgement by the crew that I was squashed into a tight seat."
Pros: "the food was very good and they hd a good list of selections of movies."
Cons: "the crew was very dry. they did not seem too happy."
Pros: "ear plugs, eye mask, pillow and blanket provided. fruit, water and juice available without asking someone for it. adequate leg room, good movie selection and 2 meals with wine provided."
Pros: "very incompetent crew carrying out orders for a very cheap airline."
Cons: "There was nothing to like, attendants were rude, seating was horrible, No room, no snacks, counter persons were even worse, tried to contact virgin australia over 12 times for booking confirm and itinerary, no replies ever, none from HQ in Brisbane. Virgin has NO customer service whatsoever, all they want is to take your money online and do nothing for paying customers. "Paying Customer", remember who we are??? The ones that pay for the worst service in the world. Well done Richard Branson!!"
Pros: "First off,the staff is awesome. From the check in people to the flight attendants .... The entertainment was up to date and the safety video was awesome.. Great conditions for economy class.good leg room...I give them a 5 star rating ... I only wish they would do more flights to other countries overseas ..."
Cons: "I can't think of anything I didn't like"
Cons: "It wasn't clear that we would need to pay to check our luggage, especially since every international flight I have ever been on allows you a checked bag at no cost. When we got to the airport it cost us $130 each to check our bag which we were told it would have been around $50 if we had done it online ahead of time (if we knew). $130 per bag is excessive for checked luggage and we were extremely frustrated and disappointed. I like to fly Virgin when I can due to comfort but that experience left much to be desired."
Pros: "Flight attendants were nice."
Cons: "Was denied the seat with extra legroom that my husband had paid for. One of my suitcases (zipper) opened on the conveyor belt, maybe it was tossed?"
Pros: "Very professional crew throughout."
Pros: "The crew left my breakfast in the sear next to me because I was asleep (unfortunately i didn't notice till I started to disembark...)"
Cons: "I couldn't get comfortable enough to sleep very well, even though I was in a window seat (which I can normally lean on)."
Cons: "Let's see, my connecting flight was delayed. I missed my Sydney flight so they put me ona flight to Brisbane which was actually pretty great. Then, oh then they lose my bag. Two days later I guess is an appropriate time to then put it on the next flight? What? My bag is 20 pounds, smaller than a standard sized Dachshund. And low and behold they said I can spend up to $50 on necessities. Too kind, virgin Australia, too kind."
Pros: "Overall, great flight. The gentleman in LAX waiting for us late arrivals from the connecting flight from MSP was very capable and helpful, going into action for us so we could make our tight connection, in which the others should have already boarded."
Cons: "Knowing where my bags were, and if they'd made it with me."
Pros: "Professionalism value of service"
Cons: "let me think...."
Pros: "Make sure you bring food with you because they will starve you. I also asked for band-aide 2x but it never came. Service is very poor."
Cons: "Service is very poor, ground and air crew are not friendly, can even be driscriminating. There's scarcity of food in this flight. They need to give snacks more often than one in a 13hr flight."
Pros: "The cabin crew were very obliging and attentive. The seating was very reasonable for coach."
Cons: "Hand luggage was excessive and the overheads were full and the flight was not full."
Pros: "No queues on check in, security nor on arrival. New plane, touch screens, usual abundance of films and food. More drink rounds than last trip. Wifi if you want it."
Cons: "cabin crew very perfunctory. No apology for screen needing resets ( sorry about that would do). Ok but no smiles or personal interaction"
Pros: "Everything on-board was awesome...Great job guys!!!"
Cons: "All good"
Pros: "Amazing crew"
Cons: "I had booked a window seat, the when I went to board, it was changed to an isle seat. I find that I dislike the sole due to the rudeness of people in general and I kept getting hit with purses and such from passing passengers."
Pros: "Easy boarding. Good entertainment. Didn’t bother me too much."
Cons: "Better good. More comfortable seats"
Pros: "Fast/ efficient"
Cons: "The little plane is always brutal. I'm not a small guy and sat next to an offensive lineman. It was tight for sure!"
Pros: "It was a smooth flight"
Cons: "More seat room"
Pros: "Comfort, efficiency and entertainment were great."
Cons: "Crew was a little sassy and sour. Maybe one gal was in a happy mood."
Cons: "Too cold"
Pros: "Helpful crew. Arrived early."
Cons: "Plane was cold. Entertainment system didn't navigate very easily and choices seemed fairly limited on this (older?) plane."
Pros: "The flight was 90 minutes late"
Cons: "On time performance"
Pros: "Easy boarding"
Cons: "Ensure the entertainment is working not able to watch movies on an eight plus hour flight"
Pros: "Very helpful flight crew."
Cons: "A little unexpectedly bumpy."
Pros: "Nice comfort plus seat. Nice host staff"
Pros: "Overall was a good experience"
Cons: "My wife’s seatback entertainment kept glitching...that was frustrating and Seat wasn’t very comfortable"
Pros: "Friendly crew."
Cons: "A bit bumpy"
Pros: "Having the whole center three seats to myself. The food and beverages were really good as well."
Cons: "Both flights were significantly late to depart. Also the WiFi on the transatlantic flight was out."
Cons: "It was too cold on the feet during the night. The blanket was not enough. The food lacked good vegetables. The asparagus was too tough. If you wanted to avoid sugar, you could not eat breakfast."
Pros: "very helpful and pleasant crew. Warm wet towels are a nice touch. I like the water bottle for each passenger at the beginning of the trip."
Cons: "Slight problem at first with entertainement at my seat that did not work ,but a crew member restarted it and it worked fine after that."
Pros: "It is good to be able to go straight to Paris without connecting."
Cons: "Boarding was a bit slow."
Pros: "Quick and smooth boarding. Crew was very pleasant and welcoming. Temperature was for the most part comfortable. Quick disembarkment"
Cons: "Very tight carry on space requiring gate check. Delay leaving aircraft. Seating at gate assigned. No options. This was a short flight and I was in an exit row, making this flight comfortable"
Pros: "direct flight from IND to CDG!"
Pros: "The crew was awesome and helped out tremendously when anything was needed!"
Cons: "On my trip from Atlanta to Mexico City it was overbooked, they booked me on a different plane, which was 2 hrs delayed...which caused me to missed the flight from Mexico City to leon."
Pros: "The pilot was extremely informative The stewardesses were helpful It was a delayed flight and they made it relax"
Cons: "Bad weather at LGA"
Pros: "In general the crew attitude toward passengers"
Cons: "Toilets have been modified that a person could barely do his needs"
Pros: "Upgrade to ComfortPlus. Movie."
Pros: "Seat was narrow from side to side; so short from front to back that only half my thigh was supported; hard; and pitched slightly forward from uneven wear. This was an exit row, so I had legroom at least. I’m 5’4” and trim. A taller, or broader person would not fit!"
Pros: "Smooth travel and good service."
Cons: "Bad boarding area in SLC."
Pros: "Crew that's it"
Cons: "The flight was 2 hours plus late and we couldn't get an accurate update as to when to pick up our son. We got text messages that were never updates, online your information was wrong and when we called agents had the wrong flight information. Terrible experience all around."
Cons: "The leg from Atlanta to Pointe de Pitre had no wifi or even old style entertainment. Bring a book!"
Cons: "Before was better no now"
Pros: "Very comfortable seat and nice boarding and exit."
Cons: "Not clear at all on what was complimentary, etc. Had a very large man next to me, practically sharing my seat so getting any needed work done was out of the question unfortunately."
Cons: "Flight attendant from IND to Minneapolis must have had a rough evening or bad morning. Service in airplane is usually poor but this one was worse. Bumping most of the passenger when passing, handing drinks behind his back, not smiling."
Pros: "No wifi couldn’t do any work"
Cons: "Was looking forward to completing some work but the wifi never came on."
Pros: "Ind-atl flight was absolutely amazing i couldn’t find really anything wrong with the flight besides spacing for seats"
Cons: "Spacing with seats"
Pros: "Loved that they had access to connecting info on board"
Pros: "The entertainment"
Cons: "We didn't get our seat assignment until we got to the gate. Attendant said it was because tickets bought too close to take off don't get to pick seats, but we bought our tickets about three weeks before. Also, my boyfriend and I sat in a full row while the row in front of us only had one person. It would've made more sense to put that person in one of our seats and us in that row to give four people more space instead of just one."
Cons: "They had a 40 seat plane that had about 15 people and they herded everyone in the rear of the cabin. All the extra comfort seats went empty. I asked and was told I had an economy ticket so there couldnt do anything."
Pros: "The costumer services."
Pros: "Crew was excellent"
Cons: "It was delayed"
Pros: "Nice entertainment offerings on the Indy to MSP flight"
Cons: "My original flight from IND to LGA was cancelled due to weather and I was rebooked for the next day. I was forced to spend a night in a hotel near the airport. Then my flight the next day kept being delayed, first 5 min, then 20, then 40, etc until 2.5 hrs. Since the delays kept increasing, I decided to rebook on another flight with a very tight connection in Detroit--the only other option. When my flight arrived, the other fight was already boarding and I ran to make it. Luckily I got to the gate in time, just before the door closed. The original flight ended up with a 3.5 hr delay!!! That is unacceptable."
Pros: "Loved the onboard entertainment and the flight attendants were great."
Cons: "I travelled w/ one adult and two infants internationally and could not book the infants' tickets online had to do it over the phone. When we got to the airport we had to pay $255 for 5 bags, that's almost another ticket."
Cons: "Only the price and boarding was different for this Air France run Delta flight. All the seats (3&3), space and service were the same throughout this plane."
Pros: "Frontline staff were nice."
Cons: "Our flight was canceled last minute. Instead of a direct flight to start vacation, we ended up with a five hour layover in Atlanta. And to top it all off, they tried to double charge us for a checked bag fee."
Pros: "Clean, modern plane, friendly crew, great service"
Cons: "I liked it all!"
Pros: "the pretzels and drinks. The flight attendant was very polite and attentive."
Pros: "The cabin and the entertainment itself was great. Thank you for providing a nice, comfortable plane to fly on..."
Cons: "I'm leaving a poor review due to unfriendly staff... The flight attendant was rude and when asked a question responded with an unwelcoming attitude."
Pros: "Was put in German Airport jail"
Cons: "See above. United sold me a ticket they knew would get me sent back after being detained"
Cons: "We were delayed thirty minutes due to slow service. Zero entertainment and only a brownie for a snack"
Pros: "Comfortable seats, adequate legroom; clean aircraft, polite and professional crew."
Cons: "Super crowded gate -- but that's more the CDG problem than Norwegian's one."
Pros: "Seat, entertainment, food, plane"
Cons: "Crew attitude"
Pros: "The crew on-board was nicer this time"
Cons: "Had wait in line for more than 1.5 hours to check in (no self-serve kiosk) and then conform to the 10kg carry-on (both backpack and suitcase) rule which didn't happen on the first flight. The staff are rude and unhelpful and the whole process of dealing with Norwegian is confusing."
Pros: "Everything was great"
Cons: "I’d honestly pay more for childless flights"
Cons: "reached in time for onward connection but the gate had closed 30 mins before and had to stay overnight in munich Lufthansa did poor job of communicating rebook on same day thr Delhi.By the time we got to see agent in service desk that connection thr Delhi was also not an option.veryfew counters muni"
Cons: "Improving customer service during delay but overall good"
Pros: "Brand new very nice/comfortable planes. Great routes and flight departure/arrive times. Really great value."
Cons: "They’re a budget airline so they nickel and dime you for food and beverage. They are not a member of “sky team” so if they have a flight delay or cancellation they will not book you on another airline."
Pros: "Very nice new clean airplane (beautiful), excellent crew"
Cons: "Lufthansa may consider reworking the boarding area"
Pros: "Service and the crewe was very kind"
Cons: "There was no entertainment a lite. Crowded the seat but I understand as it was a smalll airplane."
Cons: "Food could be improved."
Pros: "Quick, efficient, relaxing."
Pros: "The flight was on time. The cabin crew was helpful and very friendly and the food was the best we have recently had on an international flight. The entertainment selection was enormous and spanned the realm of all venues."
Pros: "Staff was great."
Cons: "I missed a hot moist towel to refresh my face before I got off of the plane after an 8-hour flight."
Pros: "Crew were professional and friendly"
Cons: "Small seats"
Cons: "The flight was delayed. There was a terrible backlog in Security at Frankfurt Airport. This is not Lufthansa's fault but considering how important Frankfurt is, you would think the airlines would say something. The flight was late. There were no proper queues for boarding. Everone was mixed up, business, gold card, economy, and only one person doing the chekcing of boarding passes. It was not the best process."
Cons: "Our flight was 9 hours late. We were given no notice of this until we arrived at the gate. it took an hour if holding before we could reach customer service. Customer service at our arrival gate was extremely slow. Baggage claim closed before my daughter’s luggage was released and it was lost until the next day. Our connecting flight was booked incorrectly do we had to spend the night in Frankfurt. Our 13 hour flight took 29 hours. The food was awful."
Cons: "Flight was 2 hours late in departing from Frankfurt."
Pros: "The seats are comfortable and the plane was clean and well-presented."
Cons: "The flight left with a slight delay. As I boarded, I was issued a new seat in the middle, as opposed to the window seat I had selected. There was zero explanation for this change. When I approached the flight attendants about it, with a smile on my end, I was offered the equivalent of a shrug. As I gave up, I was also informed there was no more room in the overhead bins, so not only did I end up sitting in the middle (which I loathe), but also with my carry-on under my feet. I’ve always been a fan of Lufthansa, but I’m a little disappointed this time around."
Pros: "Professional, efficient, full, nice sandwich and coffee."
Cons: "You cancelled. Cost me lost lodging, missed connecting flights and a day of my trip."
Cons: "Beware. Frankfort to Paris A321 Business class is coach with an empty middle seat. Uncomfortable even for a short flight. Very disappointing following excellentvbusiness class on first leg of trip Orlando-Frankfort"
Pros: "Enough space for my legs, cabin crew okay"
Cons: "No entertainment"
Pros: "Crew greeted every passenger with a smile on entry and exit! So nice. Delicious, large cookie for a short flight."
Cons: "Boarding was poor. Did not board back of aircraft first like Lufthansa does on other flights. Felt sardined almost because of a full flight"
Pros: "Although clearly an older plane, it was clean. Gate personnel re-assigned me to a seat in a row with no-one in it."
Cons: "The gate of departure moved twice before departure. The last change was to a completely different building. Apparently the equipment was changed and I did not learn that I would need a seat re-assignment until I scanned my boarding pass during boarding. (However, the gate agent was quick to accommodate)."
Pros: "boarding area was bit confusing"
Cons: "There were no Lufthansa representatives in Frankfurt airport upon my arrival. Also my connecting flight wasn't showing on electronic board. I had to get WiFi connection in order to get any info. I was very unhappy about it ."
Pros: "It was quick and smooth. Snack provided. Baggage arrived quickly."
Pros: "Easy boarding comfort seats"
Cons: "No entertainment at all it is 2017 not from all countries but still need any kind of entertainment for a 3.20min flight"
Pros: "Friendly crew"
Pros: "The crew was nice and professional."
Cons: "We waited over an hour for two people to board the plane. After we waited, the couple didn't make it past security; so, we had to wait another 20 minutes for the company to take their luggage off of the plane. I was late checking into my hotel, which was in the process of being canceled."
Pros: "Crew was fantastic."
Pros: "The plane was parked away from the gate. We boarded the service bus to get there 20 minutes before departure time. But it took more than 20 minutes while mid way waiting for clearance to leave for the plane. The service bus did not turn on the AC while we waited even though we complained. We were suffocating. There was no entertainment on the plane."
Pros: "Title says it all Short flight"
Cons: "The whole trip was a nightmare. I go out of my way to NOT fly United, In this case Lufthansa somehow just sold the ticket and United was flying it and as usual it was horrendous. We had to be re-routed via 3 separate flights jus to make our international connection thanks to our initial flight being moved up 2 hours EARLY. They closed the door in our faces. That added 8 hours of travel time to our trip which I had booked to minimize travel time as I was traveling with pets. United is the WORST."
Pros: "phenomenal transfer from one flight to the next, thank you lufthansa"
Pros: "Standard short flight."
Cons: "I have no idea why they would book this flight for a connection to Chicago. They only gave me an hour window for connecting and with the plane delayed 30 minutes I had to rush through and skip everyone in like at passport check and made it just as the were boarding my connection."
Pros: "- crew was nice - overall flight was smooth"
Cons: "- not too unexpectedly, food was small - bring something warm to wear, as at some point temps can be real cold... - wish the boarding process was slightly more logical and have people with seats in the back of the plane go first"
Pros: "Comfortable seats and pleasant crew"
Cons: "It was a short flight so no food was given out."
Pros: "service was great. can't complain."
Pros: "We arrived at our destination on time"
Cons: "Computer problems at airport. Waited about 45 minutes in line to check our bags. Plane left late. Very cramped seating."
Pros: "Your services and email updates were some of the best in the business."
Cons: "Your website is the least friendly we have EVER encountered."
Pros: "Unfortunately expectations on flights are so low that I am hesitant to say much. It got us there in one piece and I guess that is considered nice these days."
Cons: "I don't normally expect much of airplane food but this was a very low end food for an overseas 8 hour flight."
Pros: "Flight was 10 minutes late departing but a short flight time led to us arriving in CDG on time."
Cons: "Baggage delivery to carousel 6 at CDG took over 40 minutes with delivery coming in small batches......the flight time was shorter!"
Pros: "The wide selection of content to watch, food was good."
Cons: "45 minute flight delay due to a discrepancy with the engine."
Cons: "From the boarding to the landing this crew could not have been more rude. Flashlights in the eye when trying to sleep, rude comments, rude attitude. They are clearly not here to make our flight easier."
Cons: "The food was not goot at all."
Pros: "Great service and entertainment. Pretty comfortable, too."
Cons: "food was so so."
Pros: "The ice cream dessert"
Cons: "Old fashioned entertainment systems where you can't choose when you want to watch something you have to start watching at the same time as everyone. Flight advertised as Lufthansa was United both ways, there is a big difference between the service in both. United makes you pay to choose your seat like a budget carrier so everyone is angry about the seat they're in. Won't be flying them again if possible!"
Pros: "Crew on EWR to ARN was so-so. They lock restrooms at the back because they don't people hanging around the kitchen in the back. Also, the one cabin crew does not say Excuse Me when he needs to pass- he just touches you and pushes you aside Also, the one cabin crew"
Pros: "Flight was fine...."
Cons: "....but departure wa delayed over an hour"
Pros: "SAS is excellent in terms of comfort and professionalism and care from the crew."
Cons: "Seats weren't that comfortable."
Pros: "A lot of seating space. very comfortable."
Cons: "You have to pay for wifi."
Cons: "They contracted with United from Washington LA and United is a mess Btoke our luggage, wouldn’t honor seat selection we paid additional for, uncomfortable, ..."
Cons: "We paid for meals that were NOT delivered"
Pros: "Check in at the airport gate was handled professionally."
Cons: "Bought our seats 2 months in advance. One day before flight, saw our assigned seats were changed, someone had our original seats 31G/H, and we were put in 48C/D. Could not get any assistance to correct the situation until we were at the gate and by that time no comparable seats were available. Also, my husband spilled his drink; one of the attendants said he was too busy to help with cleanup. Fortunately, another attendant came over after my husband went to the galley to again ask for assistance."
Pros: "Great flight on SAS"
Cons: "Very good food and outstanding choice of movies as entertainment."
Pros: "On time."
Cons: "The cabin crew was detached, and curt."
Pros: "Flight left on time, the plane was clean and comfortable, but the staff could do with some additional training."
Cons: "They did not serve coffee in our table, the cabin crew were abrupt, almost rude, and in my opinion they can do better."
Cons: "Handling of delay: - Massive delays and time wasted with individual case handling at the transfer centre in CPH when a more efficient group/bulk handling of passengers on the same flight with similar cases would make more sense. Handling of baggage during the delay. Un-necessary additional delays with baggage handling due to poor management."
Pros: "Friendly staff. Great hot fresh bread! On time."
Pros: "Very accommodating to me when I was flying solo with my 15 mo. old."
Cons: "Expensive rates on luggage"
Pros: "The crew was ok"
Cons: "Business seats the worst I have ever tried, it was like laying in a coffin. Food average considering it was in business class.iFE glitchy and a small selection of movies."
Cons: "Should at least serve some water"
Pros: "Power in the seats!"
Cons: "That plane was so hot!"
Pros: "Flight crew was curtious"
Cons: "I was seated in the emergency row and clearly had a cast on my right arm at check in and I was seated next to my travel companion. Required to move which was aggreivating."
Pros: "Transfer desk was remote but once found, staff was very good"
Cons: "Haven't made it yet due to late flight/missed connection"
Pros: "It was a normal flight, only a few hours long. The crew was very nice."
Cons: "Once again, just some leg, and arm space issues but that's to be expected."
Pros: "Safe departure, flight and landing."
Cons: "An in flight breakfast snack would have been appreciated. The drinks served were okay. Nothing special."
Cons: "I paid for internet but it never worked"
Cons: "Flight cancelled without warning less than two hours before departure."
Pros: "Ok friendly"
Cons: "Not water for children."
Cons: "Even though it was clear from my reservation that checked baggage was not included in the initial price, there were no clear links in kayak/vayama or SAS to prepay baggage, and the price is double if you pay at the airport."
Cons: "In-flight entertainment did not work, veggie meal I ordered was not there, and when I asked if I could have one of the extra business class meals, I was told no. I further asked if I could just have some chips from the snack basket and that was met with a death glare from the female flight attendant. All in all, the flight attendants were rude and unwilling to accept any ownership in the poor conditions of this 9 hour flight."
Cons: "After a 9 hour flight from Chicago to Stockholm I had to fly to Athens in an old type airplane , no entertainment, no TV & I had to pay for the food and the drinks. Very disappointing !"
Cons: "In toilets there was no paper"
Cons: "When purchasing the ticket there was no mentione that bagage was NOT included something which I assume when flying with an All Star airline. Ended up paying an extra 70 € for my luggage - not happy."
Pros: "Unfortunately, they seemed really not want to work of to be kind."
Pros: "Being on time"
Cons: "Jetlag from the previous flight, please do something about it, just kidding..."
Cons: "So many delays and lost luggage. The craziest was leaving Manchester. I was supposed to have 30 minutes after leaving security at Manchester and would have done if they hadn't decided to board early. That's ok but then we sat on the plane waiting which resulted in leaving later than the original time of departure and therefore a large run for my connection at Copenhagen. Was badly organized clearly."
Pros: "Flights ran on time."
Cons: "Suitcase arrived badly damaged. Crew was rude and inattentive. It was hard to get water during the flight."
Pros: "Short flight, friendly crew."
Pros: "I arrived alive...."
Cons: "Lost my luggage... can't even track it or give me any sense where it is or if it will be returned. My vacation is ruined and I have to wait 3 weeks before I can request minimal compensation. I'm frustrated and angry, and get little help. Everyone is sorry... but no answers. Never will fly SAS again"
Pros: "More room in normal seats and more comfortable. Newer and better screens than United too."
Cons: "Airplane food is almost never great, but it was edible."
Pros: "flight was on time"
Cons: "Packed flight. No food available ( even for purchase) in economy"
Pros: "- Good selection of movies and very surprised and happy they're not censored! :-))) - Seats were fairly comfortable. - The boarding/seating process was good because when other people started to cut-in-line, SAS folks reiterated to those cutting in line that they need to go back to the end of the line and wait as others were waiting before them."
Cons: "- Only having one soft drink during the whole 9hr flight for SAS Go. Only coffee, tea and water are free. - Was thinking of upgrading because I had one extra baggage, but was told that I still wouldn't be eligible for one free extra baggage if I upgraded to SAS Plus NOR SAS Business - There was only one option for dinner, which was Meatballs. The meatballs were worse than IKEA ones. I'd rather eat the IKEA meatballs than those. I usually finish my main meal and I didn't eat it because it was that bad."
Pros: "The crew was very friendly and helpful!"
Cons: "There was a huge delay so i got to Haugesund 2 hours later than I expected."
Pros: "same as above"
Pros: "Excellent communication through email the few days before departures eg confirmation of flight,gate numbers ect. It was my first time with Kayak and will definitely not be my last."
Cons: "nothing !"
Pros: "The Plus Seating was really good"
Pros: "Staff was very helpful and flight was comfortable."
Cons: "The inflight beverages are totally over priced. $3.00 for a coke and $9.00 for wine. the snacks were overpriced. Two hour flight but did not offer the use of the entertainment console."
Pros: "Lucky is the passenger to get onboard a new SAS plane! Cleanliness aside. The built in phone chargers to the tele is genius. Nice to land fully charged!"
Cons: "I didn't like that they interrupted programming to announce they were walking on board shopping through the cabins. They did this twice! Really unnecessary!"
Cons: "The gate for boarding was not open till it was time to board. I do not know why they could not have us sit in the boarding area, we were standing for a long time."
Cons: "Why does SAS require passengers to use a kiosk to get boarding passes and luggage tags and then make you stand in a queue for 35 minutes just to drop off the luggage at de Gaulle airport in Paris."
Pros: "Friendly flight attendants"
Cons: "Didn't realize it was a budget airline where you had to purchase items on board."
Cons: "First class bathroom could have been cleaner and wider - very narrow, hard to maneuver"
Cons: "Everything very good"
Pros: "Entire trip was easy and comfortable."
Pros: "Everything was great"
Cons: "boarding wasn't good."
Pros: "The transfer times were excellent"
Cons: "Boarding at CDG was awfully slow"
Pros: "The airplane"
Cons: "Air conditioning too cold. Wasn't offered an evening meal. My luggage went missing and I'm still waiting for it to be delivered."
Pros: "FA kept bumping into my seat waking me up"
Cons: "Return the 777 to 9 across"
Cons: "The fligh Washington delay more than a hour"
Cons: "Arrived 5 hours late"
Cons: "10 minutes late to the airport....... No help, no refund, no nothing. Never using you again"
Cons: "My luggage was lost in Paris. Now I need to wait still."
Pros: "25 min ahead schedule!!!"
Cons: "Cabin space, too narrow rows."
Cons: "I did not like that i was in the bulkhead and there was not sufficient overhead storage for us. The bin was only big enough for 1 backpack. 2 of the 3 of us in that row had to go 2 rows back to store our luggage. This is very inconvenient when deboarding because I have to wait for many others to pass before I get a chance to walk towards the back of the plane to get my luggage."
Pros: "Plane was comfortable and new."
Cons: "Nothing really."
Cons: "They were unfreindly and rude."
Cons: "CDG is a monster. The distances are long . The signage is poor and when I asked for directions the diirections I got were wrong."
Cons: "Took very long from landing/ arrival until baggage could be collected. Priority luggage came out last!"
Pros: "La entrada"
Cons: "El resto de cosas"
Pros: "Free snack and drinks. Good service."
Pros: "The service"
Pros: "Nothing particular"
Cons: "Nothing particular"
Pros: "Got pillow, blanket, headphone and eye cover"
Cons: "Older plane Very small tv screen Didn't get the bread roll with my dinner. Asked for it but she didn't bring it to me. No usb plug to charge"
Pros: "The hostesses were very kind and nice"
Cons: "It was delayed"
Cons: "only there were del;ay at JFK"
Pros: "On time departure and arrival"
Pros: "Pretty decent"
Cons: "Not much"
Cons: "They lost my luggage"
Pros: "No issues, quick trip, friendly staff, comfortable ride..."
Cons: "Clean. Courtesy of staff on plane."
Pros: "Airplane staff were good"
Pros: "Chicako Párizs szuper , udvarias személyzet pontos érkezés."
Cons: "We were rebooked, which understandably happens for any number of reasons. However, we were not informed or asked about our preference until our luggage was checked through! The staff especially in Chicago where we began this awful experience couldn't care less about our situation. Then AIr France lost our luggage and provided no help in locating them. We had to rely on folks who had friends working in Zagreb Airport to locate them. Air France is incompetent, insensitive and unprofessional. If you have an important trip avoid Air France - they treat you like captives not customers."
Cons: "Each time the space in this planes is smaller. Surprising, it was very hot all the time."
Pros: "Standard stuff"
Pros: "Efficient check-in."
Cons: "It was raining in Prague so I can understand that luggage is going to get wet. But when we opened our luggage at least half of our clothes were wet. It would seem that the luggage sat out for quite a while prior to departure for that much soaking of clothes. Fortunately we are staying in Paris for a few days and can get our clothes dried out."
Pros: "Boarding sevece was very nice and helpful Thanks so much"
Cons: "Meal choice missing kosher non-gluten combination."
Pros: "Free drinks and snack!"
Pros: "It was as expected."
Cons: "Boarding was a bit tedious because we had to first board a bus to take us to the airplane."
Cons: "Left a little late for no apparent reason."
Pros: "should let first board passenger in rear rows and not everybody together."
Pros: "Courtesy staff excellent!"
Cons: "Console for gaming poked guy in front. Needed joystick"
Pros: "Boarding and such was straightforward and easy"
Cons: "Everything is uncomfortable"
Airlines flying from Indiana to France have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Indiana to France
Masks required on board, masks provided on flights from Indiana to France
Social distancing seating
Middle seats unavailable to book on flights from Indiana to France
Testing for antibodies, testing for symptoms for flights from Indiana to France
Waiving of change fees. Search flexible flights from Indiana to France