Cons: "my first flight overseas. friendly staff. movies ..headphones..pillow and blankets included. 2 beverages included with meal. only downside was paying for checked bag. looks like that is included on the return flight so that won't be and issue on the way home. no issues with carryons."
Cons: "Seat was terribl, space tiny, no legroom no air movement, hot the entire trip,"
Pros: "A lot of seating space. very comfortable."
Cons: "You have to pay for wifi."
Cons: "The back of the plane was significantly warmer than the rest of the plane. Very little leg room."
Pros: "Seating room, food, and service"
Pros: "Boarding was easy, flight was smooth and on time."
Cons: "Seats were snug, granted we had the less expensive tickets."
Cons: "We paid for meals that were NOT delivered"
Cons: "More room. Not losing our luggage at the end."
Pros: "On time travel. Check In Staff were kind and engaging."
Cons: "On flight staff were minimally attentive. Food was mediocre."
Pros: "The quality of the seat, cleanliness of the aircraft (with the exception of the restrooms). Ground and lounge crew excellent and knowledgeable. Boarding was swift but confusing."
Cons: "In cabin crew was substandard. Very slow in the food service, often times rude and lound when addressing passengers, and failed to clean the restrooms in flight, which left them in dire state and smelled. An unusually unpleasant set of attendants, and sadly not one of them made up for the lack of professionalism the others showed. No priority boarding, they proceeded with boarding the first half of passengers all at once so rather confusing."
Pros: "service was great flight was on time luggage came on time"
Pros: "The in-flight entertainment options were good."
Cons: "My seat was broken and when I alerted the attendant, in a rude tone, she replied “what do you want me to do?” Not exactly the friendliest experience. It was only compounded by the fact that when we were landing, another attendant insisted I put seat completely upright, and when I told her it had been broken the entire trip, she began forcefully shoving my seat. Not awesome."
Cons: "Food was pretty atrocious. Before having this flight I tried many times to book a special meal but their website is nearly impossible to use. So on the flight I was given two options of fish or mexican beef. Mexican beef meant slow cooked beef in a salty brown sauce with 2 kidney beans. Yes 2 kidney beans. With potatoes carrots and broccoli. Entertainment was pretty lacking. Not a lot of options. Also it was freezing the entire flight."
Cons: "The flight good bit it’s always crappy when you loose your luggage"
Pros: "People were very kind. The food was terrific!"
Cons: "The entertainment system was slow."
Pros: "Crew was friendly and helpful."
Cons: "Plane was a bit old, inflight entertainment limited, temperature on aircraft fluctuated a bit. We were also an hour delayed in take off with no communication."
Pros: "All went well !! On time friendly staff ."
Pros: "I liked the high-tech adjustment on the seats but i am 6ft2, 200 lbs (in good shape) and I have Parkinson's disease. The seat was just not roomy enough and I had to get up at least once an hour."
Cons: "The crew was very understanding and kind. The aft head was very limited in space too. A little more room would have been most welcome."
Pros: "The food and service were great!"
Cons: "flight was canceled and I have not heard back from SAS"
Pros: "Everything. Nothing ever goes wrong when I fly SAS which is why I seldom don't. And if something does go wrong their manners and spirits are high and they make sure everyone is still happy and comfortable. Best service in the airline industry."
Cons: "I like everything."
Pros: "food was delicious and I liked that they give everyone a full bottle of water at the start of the flight; plane was new and updated"
Cons: "Boarding was awkward and just a giant mass of people funneling in; tv show options only had 1-3 episodes and not entire seasons"
Pros: "The flight attendants were very nice and on the cross continent part of our flight we had dinner and breakfast served. Lots of leg room."
Pros: "Efficient and friendly staff. Coach seats did recline on that Airbus model, which was nice."
Cons: "Had to pay for wifi in coach for internet access. It was dropping routinely, dial-up slow, and very frustrating. The food was on par with other airlines, minus the vegetable turnover. That was a bit odd. What was shocking to me, is that no alcohol of any kind was complimentary in coach."
Pros: "I had read several horrible reviews after I booked my flight but I was pleasantly surprised. The check in and boarding were smooth and had no issues. The seats, though not overly large, we're comfortable and not tight. The food was good and service was fast and efficient. Overall a good experience."
Pros: "It was a normal flight, only a few hours long. The crew was very nice."
Cons: "Once again, just some leg, and arm space issues but that's to be expected."
Pros: "I loved that there were a lot of different movies, TV shows, games, music, and more to choose from- all for free! Then there was a dinner- not bad at all-, a snack later on, and breakfast too, all included. Headphones if you needed them ( lifesaver there as I had temporary misplaced mine), a blanket, and a pillow. The crew was really polite, and there was never more than one person in line for the bathroom."
Pros: "They gave us blankets and pillows. Each seat had its own entertainment system but it only worked with the earbuds given out by the crew and the controls were cumbersome to use."
Cons: "The plane was hot and stuffy the entire trip. There are no longer individual controls for air. It was so uncomfortable and we were hot a sweaty the whole flight. The crew said that there was nothing they could do about it."
Pros: "We were eventually rebooked in the class we paid for."
Cons: "Our flight was cancelled with no notice. We were rebooked in economy class when we paid over $5,000 for business class tickets, and told we would "probably" receive a refund for the difference. after much prodding, asking and begging, we were finally rebooked in a flight on Lufthansa the same night. That airline was upset, though, because SAS did not call them or notify them that we had been switched to their airline."
Cons: "Cheap airline, entertainment system failure, paying for soft drinks?????? Food was an absolute disaster on one flight and no food service at all on the second flight. Abysmal service on both legs. Call for further details."
Pros: "The movies."
Cons: "My selected seat was broken and I was moved to a seat directly on the side of the toilet. Not nice!"
Cons: "Not water for children."
Cons: "Water and beer paying"
Pros: "Friendly and helpful staff."
Cons: "Narrow seats."
Pros: "Everything was great"
Cons: "Nothing to mention"
Pros: "Boarding was quick, the staff was friendly, the plane was clean."
Cons: "I was really cramped in my seat and was unimpressed with the food."
Pros: "Comfortable flight, friendly crew. Would fly again!"
Cons: "Food could have been better"
Pros: "Couldn't ask for a better flight. Was nice and smooth with great service. Thanks for bringing me home safe."
Pros: "Everything worked well."
Cons: "Movie selection could be lager."
Cons: "Not enough room to work on laptop."
Pros: "Easy flight, nice crew members, no issues had here"
Cons: "My luggage didn't show up for five days of a 7 day trip from a direct flight! SAS was completely useless by phone, email, and Facebook.... They set up a phone line that nobody monitors and had my luggage in-country for days before even sending someone to deliver it"
Pros: "Wide seats with excellent leg room in exit row- a bottle of water waiting at or seats-- we love the two seat configuration --attendants ready to serve any need with a smile."
Cons: "Bought our tickets from Kayak and as a result had a very difficult time upgrading seats."
Pros: "The flight was on time and the crew was friendly"
Cons: "My luggage did not follow me to Geneva as it was supposed to do. I hope it will come today in Annecy where I am staying."
Pros: "Flights were on time. Crew was great."
Pros: "Wonderful service! Flight attendants kind and thoughtful. Once in terminal 5 (from terminal 1) a Sas gate agent escorted us to flight since our previous United flight was so late"
Cons: "Miserable cramped seating ."
Pros: "The Plus Seating was really good"
Pros: "Lucky is the passenger to get onboard a new SAS plane! Cleanliness aside. The built in phone chargers to the tele is genius. Nice to land fully charged!"
Cons: "I didn't like that they interrupted programming to announce they were walking on board shopping through the cabins. They did this twice! Really unnecessary!"
Pros: "Entertainment system and choice of movies was great."
Cons: "Seats have become to small and crowded together. A new plane but it looks like the last inches were taken to compress the coach seats closer together."
Pros: "The crew was friendly, the planes clean, flights on time. The blankets were a very nice touch."
Cons: "On my first flight, I paid for use of wifi, but it kept kicking me off the connection. Repeatedly, the entire time. On the second flight, there was no option for wifi at all. It would have been nice to pay for wifi once for use all the way to my destination."
Pros: "Flight, once we got on one, was fine."
Cons: "The delay of the first leg from Chicago resulted in missing the Stockholm leg by minutes. They didn’t hold the plane, but told us if we ran, we might make it. The gate was closed when we got there. Also, apparently chicken sandwiches in Iceland contain shrimp, which I’m allergic to."
Cons: "Didn’t realize I was going to be charged $65.00 per suitcase. Checked three and that added$195.00 to my overall cost. The only thing we got on board was water everything else was a charge."
Cons: "It was very warm on the plane for the 6+ hours of flying, making it difficult to sleep or be comfortable."
Cons: "late departure, no assistance with short connection, crew on the plane and at the airport couldn't give us any information about where to go for our connecting flight, our luggage wasn't transferred and it took them more than 48 hours to get it to us."
Cons: "The first leg Chicago to Iceland was uncomfortable due to the seats for some reason. From Iceland to London seats were much more comfortable. Iceland employees are the most friendly and helpful airline people I have ever dealt with."
Cons: "Did not get the extra legroom we paid for, plane was awful hot and stuffy. Crew allowed 3 kids aged about 4 to 12 to literally run up and down the aisle, running into people and screaming."
Pros: "Crew was not welcoming. Food was not good. Seats were horrible."
Cons: "All the above"
Pros: "Very speedy embarkation process"
Cons: "The seats weren’t comfortable, no snacks were offered at all unless you paid for food, & we had to get off the plane in Iceland on the runway & walk to a bus that took us to the terminal."
Pros: "On time departure and arrival Friendly staff Easy flight and good time of arrival"
Cons: "food for purchase"
Pros: "Plane was clean and the crew gave excellent service. I loved breathing in the cold air when I got off the plane on the tarmac. I didn’t even mind the quick bus ride up to the terminal. The Reykjavík airport is very calm, quiet, and serene. After a Chicago, it was quite pleasant!"
Cons: "This is my first time flying Icelandair. Paying for food on a transatlantic flight really surprised me! I wish I would’ve known this ahead of time as I thought I was getting dinner on my flight. Next time I’ll pack a sandwich."
Pros: "Everything was on time and no hassle with boarding passes luggage and boarding. I liked that there were 2 exits in Iceland. All staff that we encountered were awesome. Overall a good flight. Loved the entertainment options. Liked getting the water bottle when we boarded and the blanket and pillow."
Cons: "I was expecting a bigger plane and seats for overseas travel. I was surprised when the plane was same size and capacity that I fly within the continental US. I could not fit my usual carry on bag under the seat in front of me and I can always fit that under on other flights I’ve been on. I felt the seats were really tight which made it difficult to sleep. Sleeping on the plane is necessary when traveling internationally."
Cons: "Flight delayed"
Cons: "There was no food offered although I had a 6 hour flight from O'Hare to Reyjkavik , and then another from Reyjkavik to Berlin. Both flights were with icelandair"
Pros: "We sat on the tarmac in Reykjavik for several hours before leaving to London. It was cramped and uncomfortable. They should not have boarded that flight if it wasn't going to takeoff."
Cons: "It was not clear that the fare did not include checking a bag. For an international flight, it's hard not to check a bag. I ended up paying a lot more for the flights than I expected."
Cons: "The flights are never on time. We had to run thru the Iceland terminal both going and coming back as none of their flights are on time and we had a 20 min connection..plus my mom is 91 years old and it was extremely hard to make our connecting flight both ways. I will never take this airline again!"
Cons: "The experience was fine other than I was surprised for an international flight I had to buy food."
Pros: "Modern plane, comfortable seats had built-in headrests so bringing a travel pillow wasn't needed. I liked that they handed out bottles of water as you board. Free coffee, water, and juice, but otherwise you had to pay for snacks or anything else you might want."
Pros: "The lights were off from start to finish so we could sleep the entire way. No unnecessary announcements to annoy. Loved there was a pillow and blanket on all the seats and water as you boarded. I didn’t not eat or drink, so no comments there."
Cons: "Entertainment lacked options."
Pros: "There was more room than expected and the in-flight entertainment was great."
Cons: "We sat on the tarmac for over an hour waiting to take off while they cleared error messages in the cockpit."
Pros: "Service seamless,"
Cons: "Seats not the most comfortable in the world, could not figure out entertainment, wifi did not work"
Pros: "Flight rebooked fort they next day"
Cons: "Am waiting at hotel (only gave voucher for a single room for two people - my nephew and I). Room won't be ready until 14:00. We are exhausted from an overnight flight and have no where to go so we're stuck at the hotel. For several hours. I am tired and cranky."
Pros: "I liked the water bottle and blanket and courteous staff"
Cons: "It would have been nice to get a complimentary snack or meal since the flight is so long"
Pros: "I saw a lot of bad reviews and got nervous, but I had no trouble at all. I only wish they served food..."
Cons: "no communication from crew and cockpit. we were sitting an hour on the runway without getting info what is going on. almost missed my connection because if the delay, where btw the crew won't give you any information either about connecting flights (e.g. gate#)"
Pros: "It's a good airline with a good entertainment system."
Cons: "Are you serious? I fly to Europe, and the bag doesn't even make it out of Iceland? In fact, dozens of people didn't get their bags? They never put them on the plane? How does this happen? I am in London meeting with clients... and all I have is a sweatsuit. I don't have time to go buy new clothes, so I will look like an idiot in front of my boss and our clients. Thanks a lot Icelandair."
Pros: "The crew was nice"
Pros: "Quick boarding to minimize a delay. Good communication about the delay. Being handled a bottle of water upon boarding."
Cons: "Late departure, crew was scarce, paying for food and drink on an international flight."
Pros: "The flight was pleasant."
Cons: "The baggage check was a problem. Self check is at Keflavik airport is required. After printing the self check tags all of the baggage drop point systems failed for about 30 minutes. After repeated re-boots the systems would work intermittently. Initial check in to the gate took about 90 minutes."
Pros: "They had great menu options. Good price on alcohol if you want to drink also a really superb selection of spirts to choose."
Cons: "Small aircraft should not put three people to a row."
Cons: "They did not call for rows so it was mass chaos especially when our gate line crossed with another boarding at the same time. They have a lot of flights leaving at the same time and it could be a much better boarding process."
Pros: "The flight was smooth and quick. There was a lot of room on the plane."
Cons: "There was some confusion at the Iceland airport because there were two gates areas close together that provided a place to wait for a bus to take passengers to the plane. Our flight was delayed and there were no announcements until after it should have taken off. In the end, it was only delayed 50 minutes. There were people from another flight mixed in with our line and they nearly missed their own plane. It would have reduced stress to have more direction from the staff."
Pros: "The airline hospitality was very good. If our flight was on time the 40 minute connection would have been fine. Iceland airport is very small and easy to get throu."
Cons: "Our first plane didn't show up or have fuel, so we departed an hour and a half later. We missed the connecting flight in Iceland, but they already had us booked on another flight that day."
Cons: "No food and the movie selection"
Cons: "Non-smiling and unfriendly flight attendants in Business Class. A delayed bag had all my fiancés clothes. Bag was supposed to be delivered next day, but it may take 3 days. Icelandair staff are not making it a priority. Very long wait times on their customer service number too."
Pros: "This was probably the worst flight I have ever been on (and I have flown internationally a lot - and travel weekly for work purposes Icelandair - hands you a bottle of water and you never see the flight attendant again - this for a 6 hour flight!!!!!! the plane was extremely hot there was no communication to tell people what was going on, that we were late, agents to help - etc etc - nothing needless to say - I will never fly Icelandair again others were worse then us - some had no flight to be redirected too - and side note - the customer service counter at Birmingham - had NO ONE there for over an hour - they had to finally call someone to come down and help the many people there"
Cons: "Icelandair was delayed out of Chicago - but the agent stated our flight would be fine - we would only be arriving 15 min late - and even so - they would "hold" the flight" . We arrived and ran to the gate- people were still boarding - gate was open and the agent said to us and others - oh you are the Chicago people - you have to go to customer service. We find out we have been "bumped" off the flight and placed on a new flight 2 hours later with a non direct flight - we have to go through Birmingham now. We are delayed again out of Iceland and get into Birmingham 1 hour late. We were never told that we had to reclaim our luggage. When we preceded to reclaim our luggage - there was NO luggage. and spent over an hours looking for it Icelandair never put our bags on the plane - and stated they would go on flights sometime the next day - we still have no word"
Pros: "Crew was relaxed and kind."
Cons: "Delayed boarding. We left an hour late which resulted in a sprint through Reykjavik and missing luggage when i arrived at my final destination."
Pros: "I liked the seats, blankets, and pillows."
Cons: "The service was not good. No food was offered, everything was for purchase. Plus, only one beverage round on a 9 hour flight! We had to ask for water and it was given, but almost like well, OK, but don't bother me. Plus, our flight was delayed in Chicago, so we got to Iceland late. We made it to our connecting flight to Hamburg, but our luggage did not."
Pros: "Good entertainment (tablet, movies ), but it was the only good point"
Cons: "My second flight has been cancelled and replaced by an other flight 8 hours later. I as really annoyed but still I wanted to go out-of the city and visit a little bit. But in the end this flight has been so late that I haven't been able to do it... + no food in the plane (even though I was supposed to arrive in Paris at 1pm and I finally got there at 10.30 pm...)"
Cons: "initial flight was delayed: one IcelandAir crew person at check in in Chicago was rude and told us not to worry about missing our connecting flight in Iceland. He said "Other people are in the same boat as you. You will not miss the flight." Of course, we missed the flight. 7 hour delay. Out of 4 times we flew IcelandAir, EVERY SINGLE FLIGHT was at least one hour late. It seemed IcelandAir makes no effort in getting everyone boarded on time."
Cons: "We didn't fly Icelandair, the flight was delayed more than 5 hours because there not enough passengers. Took an extra day to get to Brussels. Not impressed at all. I will be calling Icelandair for compensation."
Cons: "My flight from ORD to Reykjavik was delayed and so I missed my connection to Glasgow. I was rerouted to Amsterdam and got to Glasgow 7 hours after my original flight. Needless to say my luggage did not make it to Glasgow. I arrived in Glasgow on June 14th and did not receive my luggage until the evening of June 17th only because I went to the airport to pick it up myself instead of waiting for it to be delivered on the 18th. Four days of my 12 days of vacation were spent on the phone tracking down my luggage and worrying about whether I'd ever see it again."
Pros: "I like the entertainment and the seats with the headrests."
Cons: "We were quite delayed and the airline was non-communicative about accommodations to be made for those with connecting flights."
Cons: "They were late. They didn't serve food. They lost my bag and rerouted me twice with an added connection. It was an awful experience."
Cons: "It's fine if you miss your connection in Iceland to France because you can wait around for the next flight 8 hours later. If the original flight didn't have a delay of 1.5 hours things would have been smooth. Every flight from Icelandair was late and they don't give you an update as to why. The crew told some white lies to make us believe we wouldn't have a problem making our connection."