Daily cleaning, installation of cabin HEPA filters on flights from Indiana to Jamaica
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Scores according to KAYAK customer reviews
Cons: "All good"
Pros: "Amazing crew"
Cons: "I had booked a window seat, the when I went to board, it was changed to an isle seat. I find that I dislike the sole due to the rudeness of people in general and I kept getting hit with purses and such from passing passengers."
Pros: "Easy boarding. Good entertainment. Didn’t bother me too much."
Cons: "Better good. More comfortable seats"
Pros: "Fast/ efficient"
Cons: "The little plane is always brutal. I'm not a small guy and sat next to an offensive lineman. It was tight for sure!"
Pros: "It was a smooth flight"
Cons: "More seat room"
Pros: "Comfort, efficiency and entertainment were great."
Cons: "Crew was a little sassy and sour. Maybe one gal was in a happy mood."
Cons: "Too cold"
Pros: "Helpful crew. Arrived early."
Cons: "Plane was cold. Entertainment system didn't navigate very easily and choices seemed fairly limited on this (older?) plane."
Pros: "The flight was 90 minutes late"
Cons: "On time performance"
Cons: "Add A Display Board For When Cabin Sections Are Boarding"
Pros: "Very helpful flight crew."
Cons: "A little unexpectedly bumpy."
Pros: "Nice comfort plus seat. Nice host staff"
Pros: "Overall was a good experience"
Cons: "My wife’s seatback entertainment kept glitching...that was frustrating and Seat wasn’t very comfortable"
Pros: "Friendly crew."
Cons: "A bit bumpy"
Pros: "Having the whole center three seats to myself. The food and beverages were really good as well."
Cons: "Both flights were significantly late to depart. Also the WiFi on the transatlantic flight was out."
Cons: "It was too cold on the feet during the night. The blanket was not enough. The food lacked good vegetables. The asparagus was too tough. If you wanted to avoid sugar, you could not eat breakfast."
Pros: "very helpful and pleasant crew. Warm wet towels are a nice touch. I like the water bottle for each passenger at the beginning of the trip."
Cons: "Slight problem at first with entertainement at my seat that did not work ,but a crew member restarted it and it worked fine after that."
Pros: "It is good to be able to go straight to Paris without connecting."
Cons: "Boarding was a bit slow."
Pros: "Quick and smooth boarding. Crew was very pleasant and welcoming. Temperature was for the most part comfortable. Quick disembarkment"
Cons: "Very tight carry on space requiring gate check. Delay leaving aircraft. Seating at gate assigned. No options. This was a short flight and I was in an exit row, making this flight comfortable"
Pros: "direct flight from IND to CDG!"
Pros: "The crew was awesome and helped out tremendously when anything was needed!"
Cons: "On my trip from Atlanta to Mexico City it was overbooked, they booked me on a different plane, which was 2 hrs delayed...which caused me to missed the flight from Mexico City to leon."
Pros: "The pilot was extremely informative The stewardesses were helpful It was a delayed flight and they made it relax"
Cons: "Bad weather at LGA"
Pros: "In general the crew attitude toward passengers"
Cons: "Toilets have been modified that a person could barely do his needs"
Pros: "Upgrade to ComfortPlus. Movie."
Pros: "Seat was narrow from side to side; so short from front to back that only half my thigh was supported; hard; and pitched slightly forward from uneven wear. This was an exit row, so I had legroom at least. I’m 5’4” and trim. A taller, or broader person would not fit!"
Pros: "Smooth travel and good service."
Cons: "Bad boarding area in SLC."
Pros: "Crew that's it"
Cons: "The flight was 2 hours plus late and we couldn't get an accurate update as to when to pick up our son. We got text messages that were never updates, online your information was wrong and when we called agents had the wrong flight information. Terrible experience all around."
Cons: "Before was better no now"
Pros: "Very comfortable seat and nice boarding and exit."
Cons: "Not clear at all on what was complimentary, etc. Had a very large man next to me, practically sharing my seat so getting any needed work done was out of the question unfortunately."
Cons: "Flight attendant from IND to Minneapolis must have had a rough evening or bad morning. Service in airplane is usually poor but this one was worse. Bumping most of the passenger when passing, handing drinks behind his back, not smiling."
Pros: "No wifi couldn’t do any work"
Cons: "Was looking forward to completing some work but the wifi never came on."
Pros: "Ind-atl flight was absolutely amazing i couldn’t find really anything wrong with the flight besides spacing for seats"
Cons: "Spacing with seats"
Pros: "Loved that they had access to connecting info on board"
Pros: "The entertainment"
Cons: "We didn't get our seat assignment until we got to the gate. Attendant said it was because tickets bought too close to take off don't get to pick seats, but we bought our tickets about three weeks before. Also, my boyfriend and I sat in a full row while the row in front of us only had one person. It would've made more sense to put that person in one of our seats and us in that row to give four people more space instead of just one."
Cons: "They had a 40 seat plane that had about 15 people and they herded everyone in the rear of the cabin. All the extra comfort seats went empty. I asked and was told I had an economy ticket so there couldnt do anything."
Pros: "The costumer services."
Pros: "Crew was excellent"
Cons: "It was delayed"
Pros: "Nice entertainment offerings on the Indy to MSP flight"
Cons: "My original flight from IND to LGA was cancelled due to weather and I was rebooked for the next day. I was forced to spend a night in a hotel near the airport. Then my flight the next day kept being delayed, first 5 min, then 20, then 40, etc until 2.5 hrs. Since the delays kept increasing, I decided to rebook on another flight with a very tight connection in Detroit--the only other option. When my flight arrived, the other fight was already boarding and I ran to make it. Luckily I got to the gate in time, just before the door closed. The original flight ended up with a 3.5 hr delay!!! That is unacceptable."
Pros: "Loved the onboard entertainment and the flight attendants were great."
Cons: "I travelled w/ one adult and two infants internationally and could not book the infants' tickets online had to do it over the phone. When we got to the airport we had to pay $255 for 5 bags, that's almost another ticket."
Pros: "I liked the fact that delta gave me free in flight entertainment it was really fun to be able to watch movies and TV shows free of charge."
Cons: "I hated the food I ordered chicken and noodle salad. It as horrid. It was cold and wet and not something you would feed to your dog."
Pros: "Frontline staff were nice."
Cons: "Our flight was canceled last minute. Instead of a direct flight to start vacation, we ended up with a five hour layover in Atlanta. And to top it all off, they tried to double charge us for a checked bag fee."
Pros: "Clean, modern plane, friendly crew, great service"
Cons: "I liked it all!"
Pros: "the pretzels and drinks. The flight attendant was very polite and attentive."
Pros: "The cabin and the entertainment itself was great. Thank you for providing a nice, comfortable plane to fly on..."
Cons: "I'm leaving a poor review due to unfriendly staff... The flight attendant was rude and when asked a question responded with an unwelcoming attitude."
Pros: "Service and kindness of the crew."
Cons: "No entertainment onboard"
Pros: "Was a comfortable flight"
Cons: "Food options for those with dietary restrictions"
Pros: "Crew were present"
Cons: "Poor entertainment, terrible food not very comfortable seats... older airplane."
Pros: "nice attitude and everytime smiling and last food before just landing"
Pros: "Business seats good Food good Well taken care of."
Pros: "The hub at panama and the fast flight connection"
Cons: "The plane seat is not confortable for long flights. No cushion enough, able to feel the seat metal structure."
Cons: "My bag was destroyed in my Quito to NY flight. But prior to this, my nag was delayed from Panaman to Quito. I am disaappinted"
Cons: "I called in advanced and requested a vegetarian meal. Apparently no one was told l, and they were no vegetarian options available. Also, there was only one movie running in a general tv without any other entertainment options. This should not be allowed on an international flight >5 hours."
Pros: "The Seat was comfortable"
Pros: "The cleanliness."
Cons: "I didn’t like the confusion created by the copa service crew at LAX, it was a very long line that reached the area outside checking area."
Cons: "1st flight was delayed so I missed my connection. 2nd flight was delayed due to mechanical issues so I missed my second connection. I traveled for over 24hours and now that it’s 3 days later , my checked luggage has still not arrived or been found."
Cons: "Not enoughbeverage I was almost dehydrated"
Pros: "TV options, meals, check in"
Cons: "The bus shuttle in Panama and in Bogota."
Pros: "Very comfortable seats on a new airplane. In premium seats (i.e., business and first 8 rows of economy), there was a good variety of inflight entertainment. The flight was smooth and easy, and you could actually understand the captain on the overhead speaker!"
Cons: "Air wasn't very powerful, and it felt quite warm. Not enough beverage services for such a long flight, especially when we weren't able to bring our own water bottles on board (security check at the gate immediately before boarding -- liquids not allowed). Food -- nice to receive two meals, though they were so-so in quality. Half the crew was very friendly; others barely cracked a smile."
Pros: "Outstanding service, good timing, and courteous flight attendants."
Pros: "Having a direct flight to our destination won out. The crew members were polite and friendly."
Cons: "The seats are very narrow. The plane did not have in seat entertainment and the movie choice was awful. To add to the poor experience when boarding in Panama City, must pass through gate security with no access to a bathroom or ability to bring water on board. Given the inability to bring water, I would hope to have a water service at least twice during the flight in addition to the drink service with dinner."
Pros: "Food was really good, also I like the service."
Cons: "The desk of my seat was dirty and they didn't have enough for all the clients."
Pros: "the attendants"
Cons: "The Food. It is horrible"
Pros: "Nice crew, very helpful."
Cons: "No vegetarian menu."
Cons: "Flight was cancelled after sitting on plane for 45 minutes. Copa did a very poor job keeping us informed and making other flight arrangements. Ended up sleeping at the airport all night."
Pros: "There’s a glitch on this page that is not allowing me to select 5 stars for my overall rating but everything was FABULOUS! Sweet attentive sharp staff. Would definitely travel with Copa again."
Cons: "Flight was delayed, no apology, service on board was terrible and unfriendly. Had to run to get to connecting flight. No help from airline staff. Avoid Copa at all costs. Don't fly Copa!"
Pros: "The crew did a great job."
Cons: "Entertainment options were not that great. The cabin service takes really long."
Pros: "Love the fast flight"
Pros: "All aspects were good"
Pros: "Todo excelente"
Cons: "Food was bad."
Pros: "THE SERVICE WAS EXCELLENT AND THE CREW WAS HELPFUL, POLITE AND FRIENDLY."
Cons: "THE SEATS WERE COMFORTABLE BUT DID NOT FULLY EXTEND. IT WAS NOT EASY TO SET THEM IN THE DESIRED POSITION BECAUSE OF THE BOTTONS THAT DID NOT ALWAYS RESPOND THE REQUEST."
Pros: "I thought the entire cabin crew were friendly, polite and very helpful."
Cons: "If you are on a seat at the back, it takes too long to get off because the people in front especially first class, take their sweet time getting their luggage while the rest have to wait. Then my contacting flight only had 22 minutes to transboard."
Cons: "Flight was a couple hours delayed"
Pros: "The staff was friendly, they helped me to change seats really quick, all the flights were on time, the boarding process was great, the whole process was really good! Thank you!"
Cons: "temperature on the flight"
Cons: "On time. Food okay"
Pros: "On time and great service. Awesome."
Cons: "Being on time and service on board"
Pros: "Comfortable leg room Friendly cabin crew"
Cons: "Very limited food options, International flights have poor entertainment options Very old seats and covers gave a very dull impression"
Cons: "Purchased a window seat, confirmed over the phone, then arrived to the airport and was moved to a middle seat for a 6.5 hour flight. You try to talk to the crew but they really do not care. Choose any other airline but this one"
Pros: "Again, the excellent service"
Pros: "They have brand new planes. Of the four I took three of them had independent TV's for each seat from which you can choose the movie, tv show, or the music you prefer. It has also drinks available like rum or whiskey without any aditional cost and the crew was great."
Cons: "On my flight from Mexico to Panama City my tv wasn't working so I couldn't see any movie or anything."
Cons: "from Panama to Medellin they could not regulate air temp, hot, cold hot cold.."
Pros: "Excelente communication from the front cabin to passengers"
Cons: "Clean restroom"
Pros: "All flights were on time."
Cons: "The crew didn't care and was not approachable. Food was dry and tasteless. No vegetarian options. During 8 hours' flight they served only 2 glasses of water."
Pros: "great service"
Pros: "The extra space between seats even in economy class. The food and service surpass most US airlines, excepting Southwest."
Cons: "I flight from Panamá to bs as at least 10 times a year, and I have Presidential Platinum status, never in all the flights I receive my luggage with priority. It doesn't matter if the have the priority sign, no one respect that. Panama airport use to be a good airport, now you can't really buy anything because they don't accept credit cards, and the Copa saloon is always full, so I'm thinking on flying avianca from now on."
Pros: "Although my flight was very short, the staff was kind and the food great! May have been one of the smoothest flight I've ever been on."
Pros: "Food and comfort"
Pros: "Crew, food, seats in first class were good."
Cons: "This was my first time flying Copa and on the way to South America, my flight from SF was delayed and I only had a 36 minute layover in Panama City, so I missed my flight and rheee wasn't another one for 6-7 hours. Then on the way back, we were flying from Panama City to SF and we stopped in Cancun without explanation and sat on the tarmac for almost 2 hours before getting in the air again. The other elements of the flight were pretty good, but really bad planning and logistics."
Pros: "It's American you know what you get"
Cons: "No room as always but you have to wear a mask next to another mouth breather and they still keep it hot!"
Pros: "Efficient crew"
Cons: "Super crowded and hot"
Cons: "Flight attendants not enforcing mask rules. Unfortunately, many people on my flight seemed to think they're not concerned by the pandemic, and were keeping their noses out of their masks, or frequently removing their masks"
Pros: "Super courteous"
Pros: "Plane wasn’t full, they allowed everyone to spread out in the plane"
Pros: "They were fine. Seemed really short with a mom and her children but other than that, average."
Cons: "Well, my flight was delayed for an hour and a half and it seemed like the airlines mistake, not weather. It's going to make me over 2 his late to a concert, which is the main reason I came here. So hopefully they let me in, or I just spent $300 for nothing."
Pros: "The entire crew and the landing"
Pros: "I liked that the armrest came up and that the walkway was a bit wider than other airplanes."
Cons: "Larger seats"
Cons: "Paid for a seat with extra legroom, but passenger in next seat allowed small child to run back and forth in the legroom. Nothing was done when observed by crew"
Pros: "The crew was very courteous and helpful, they seemed to have a positive attitude and worked with passengers like they really enjoyed their job."
Cons: "There was a 3 hour delay outbound and a 9 hour delay inbound. On the inbound flight I was put up in a nice hotel for the day and given a $30 meal voucher. However I missed my connecting flights and had to be put up when I got back to the States. Despite getting in at 10pm I was put on a 5am flight."
Cons: "Late. Again. For no good reason."
Cons: "Well the flight was delayed out of Indy and then due to some emergency at Ohare, we taxied for at least 30 minutes causing me to be late for my connecting flight and now I'm still here waiting for my new flight which is delayed."
Pros: "Airline crew was amazing and handled a person in need of medical care great!"
Cons: "The manager at the check in counter was rude and acted as if we were bothering him because we were checking in. He spoke to my husband as if he were a child and kicked another AA staff from behind the desk because he was ‘the manager’. I’ve never witness such unprofessionalism in my life."
Pros: "Airplane comfort, charging ports, entertainment, and crew"
Cons: "Delay after boarding for maintenance paperwork."
Pros: "The boarding experience was quite smooth. The flight itsekf was very good. I must commend the piolots for doing a wonderful job."
Cons: "I didn't like the fact that I paid for extra leg room and had to board with Group 7. I think that was ridiculous. I was unable to connect to gogo in-flight internet network. It was the second flight in which it was not available."
Pros: "Row to myself. Big plane."
Cons: "Still need more wgroom as someone over 6 feet tall."
Pros: "Super great flight attendant in first class. Very friends and beautiful smile. Nice to see on stressful days traveling. Nice job!"
Pros: "Great service and fantastic landing!!"
Pros: "The flight crew gave us biscuits."
Cons: "There were TVs that we were sharing between our seats, but no headphones were given out, like on the last flight. My personal headphones are Bluetooth. So I couldn’t even hear what was playing."
Pros: "Boarding the plane was incredibly fast. As for the crew, I got an iffy energy from one of the crew members whom I felt was trying to play on my intelligence."
Cons: "I wish American offered more vegan and wheat/ gluten free options, as well as herbal tea options. I was determined to sleep during this flight, but I was hoping this plane would have the TV behind the chair. I enjoy watching the live map as we’re flying."
Cons: "Nothing was wrong."
Pros: "Boarding was quick, flight took off and landed close to the time it was supposed to."
Cons: "Seats could be more comfortable, first check d bag could be included instead."
Cons: "Horrible customer service I will never fly with American again"
Pros: "It was as good as one has gotten used to"
Cons: "It was only as good as one has gotten used to"
Pros: "The staff"
Cons: "The snack selection and lack of entertainment"
Pros: "I got to sneak into the economy plus seats and no one said anything."
Cons: "Flight attendants clearly did not like each other and argued constantly. Sub-par coffee (even by international standards)."
Pros: "Easy boarding"
Cons: "Would you like a beverage? Not unless you asked and that was only if you could get her attention. Truly felt like a second class citizen in this fight"
Pros: "My Business Class upgrade."
Cons: "Needs better snack selection."
Pros: "Quick boarding and punctuality at departure"
Cons: "Plane was not confortable"
Cons: "We arrived 30 minutes early but then we waited 30 minutes for a gate."
Pros: "Quick boarding and luggage pickup."
Cons: "Mediocre staff. In my experience United is more friendly and welcoming."
Cons: "The space between seats are too small, and the seats do not recline enough (very uncomfortable)"
Pros: "Friendly flight stewardesses!"
Pros: "The flight attendants were courteous and the ride was very smooth, I felt at home."
Cons: "We received no snacks coming back home to Jamaica but we give thanks for you guys informing us."
Cons: "Flight cancelled. Thanks, Obama."
Cons: "Flight itself was good, but will never book via JustFly again. 2/3 of my flights were cancelled and I was never notified. Then I had to call to reschedule, which took almost an hour. Then they stated they would send my confirmation via email 24-48 hours. 3 days later and the confirmation still never came. SO I had to call again and wait another half hour. No point in booking through a 3rd party for that type of hassle."
Cons: "4 delays and two flight changes... I was late and it was crowded"
Cons: "Flight was late, no info why, when landed in DCA NO GATE AVAILABLE - and that is past 10 PM."
Pros: "all my flights have been ontime and they arrive earlier than the expected better late that never"
Cons: "no complimentary wifi"
Pros: "Great service, good window seat, smooth flight"
Cons: "No music/radio at my seat"
Pros: "The flight attendants on both flights were very friendly"
Cons: "They changed my flight without telling me about it. My first flight was at 8 but my plane was late. When I went to the ticket counter they changed my flight and didn't tell me when I was getting to my destination"
Pros: "The flight was ontime and the crew was warm and friendly."
Cons: "Can't think of anything I dislike about the flight. Service was great!"
Cons: "Worst flight ever."
Pros: "Absolutely nothing"
Cons: "American has gone to these thin seats so that they can cram more cattle into the back. They are absolutely the most uncomfortable seats I've ever had the displeasure of being forced to sit in, and unless you're willing to pay even more for "premium" seats, you won't even have enough space to sit. I will never, never, ever give American Airlines another penny."
Pros: "The crew was good."
Cons: "Washington airport grounded our flight for no apparent reason while we were on the runway in Indy about to take off, then didn't tell us when we could expect the delay to end."
Pros: "The crew on board the air craft was great"
Cons: "The Indianapolis to JFK trip was the first of three legs. My bags were only checked to JFK. I have a badly broken ankle and needed a wheel chair. I could not manage my luggage and crutches. It forced me to take a taxi to the international terminal, then ask strangers for help with my luggage once I got there. I am extraordinarily displeased!!!! I will not fly American again."
Pros: "As always, the staff was courteous and efficient. I never have any problems when I fly American Airlines. I often book my flights specifically for American Airlines when I can."
Pros: "Made it to LGA"
Cons: "Didn't make it home"
Pros: "Fast entry... Great crew"
Cons: "Flight delayed 4 hours, AApersonnel at Luis and counter a little rude, seat was broken on plane....waited almost an hour for luggage!"
Pros: "Got me there"
Cons: "MAKE PEOPLE WEAR MADKS EVEN IF THEY ARE IN FIRST CLASS THE MASK HAS TO COVER THE NOSE!!!"
Pros: "The crew and the entertainment were excellent."
Cons: "The seating area is very tight and the aisles were extremely narrow."
Pros: "Weather delays and the Boeing 737 problems a little out of their control. Some things could have done better, but some good employee efforts."
Cons: "Small planes are subpar.. Food useless. Baggage fees. When things go bad you're on your own."
Pros: "Cabin crew was friendly."
Cons: "United 737-800 seats are cramped. The flight was severely delayed due to weather, and United did not do well in communicating that well. We had to wait 38 minutes after arriving in Toronto for baggage to start arriving in the baggage hall. United did not provide customs cards prior to arrival."
Pros: "Crew was pleasant and did their job well"
Cons: "The de-ice took way to log and not enough leg room"
Pros: "I love having only 2 seats on each side."
Cons: "We boarded the same time as another flight. we used the same gate door, announcements were being made by both gate attendants and 1 mistakenly used our flight information. There were several passengers who were confused! Maybe it's an LAX issue?"
Cons: "The inbound flight was so poor and with mounting delays we lost trust in United. We gave up our first class tickets for last minute southwest"
Cons: "United just gives you the sense that no one cares."
Pros: "Flew First Class, so: - Got to eat an drink good stuff... - Plane/seats were clean"
Cons: "But it could have been Economy because: - Had to ask for everything, even a greeting and a welcome aboard drink - Cabin Crew's attitude was very poor; the looks we got! - There was no on-board entertainment or Internet available - Crew gave us outdated customs forms so everyone was delayed because we had to locate proper forms and fill the out upon arrival"
Pros: "We flew out if Eugene, Or. and we're in Cancun by 2pm. I loved that! We we're seated right behind the bulkhead for first class, so we had plenty of leg room. You can purchase food snacks on this flight and they're ok."
Cons: "The entertainment options are disappointing. The selection of movies, that you pay $5.99 for at your seat, are stale movies."
Cons: "I appreciate the in-flight entertainment idea, but the execution leaves something to be desired."
Cons: "Trail mix was gross, the child sitting next to me spilled her soda all over my pants and throughout the flight kept purposely touching even after I and her mother told her to stop."
Cons: "My poor experiance came before i čvor on the plane. I happen to miss my connecting flight by five minute and everyone one at different station at Lufthansa was rude and kept šire ing me to other people where i found more ruše people. The flight itself was phone"
Cons: "Food gave me an upset stomach. I took the cheese and spinach pie or whatever that was. Not used to paying extra for in flight entertainment... that's just ridiculous."
Pros: "I wasn't so cramped this trrip"
Cons: "Took forever to land freaked me out a lil bit"
Cons: "No USB connection to change phone, it was old aircraft with wall socket underneath of the seat which didn't work."
Cons: "Rude crew- not service oriented"
Pros: "Very attentive flight crew"
Pros: "Full flight, we got on smoothly and took off on time. The plane was clean and the pilots during abbouncekents were easy to understand and funny."
Cons: "I had to wait over 1.5 hours to use the bathroom because of the food and drink carts. The flight attendant would not let me use first clsss and told me I had to wait. That was way to long to make someone wait."
Cons: "United was unorganized and they acted as if these cancellations were no big deal. Those two days that we missed could have been spent at work. Now I have wasted PTO time that I can't get back and wasted money at our resort that I wasn't able to get back. One of the agents at Bradley International Airport Sammy put her hands on my friend and screamed in her face USING FOUL LANGUAGE with a line full of people and their children waiting to check in. It was unprofessional and uncalled for. We did get police and management involved. The overall experience was terrible."
Pros: "goos seat"
Cons: "There was no food what so ever while business got full dinner and the entertainment was very poor"
Pros: "The service was good along with everything"
Pros: "I liked that we didn't crash into snowy mountains. I like that we landed."
Cons: "OMG. First class seat "broken" - wasn't really able to lean back because it went "too far" into row behind me. Nope - that's actually how the chair is designed. Was asked to sit upright the entire 7 hour flight. IFE spotty at best. It kept rebooting and kicking me and others out. I guess food was "okay" as I honestly don't remember it at all. This is my last of 10 years at 1K with United. Moving airlines this year."
Pros: "I liked that the flight was on time"
Cons: "I did not like the absence of much food for breakfast on economy"
Pros: "The flight was on time and everything ran smoothly."
Pros: "They gave meal vouchers to make up for their mistake in canceling the flight."
Cons: "They cancelled the flight. They didn't come around with water enough."
Cons: "The guy putting his feet on me next to the window"
Pros: "The flight itself was great.. However the experience at the airport was terrible.. After placing several calls prior to my departure date to confirm that my 40 inch TV was ok for transportation , it wasn't until I got to the airport to find out that I was unable to take the TV or the TV stand.. I live in Philadelphia and had nowhere to leave it causing me to give it to a stranger in order to make my flight . I am very distraught that the information indicating there was an embargo restricting the transportatione of TV greater 32 inches or boxes to Montego Bay was not given during any of those calls.. I don't understand why that information was not sent in an email prior.. On top of that I placed a call to customs in Montego Bay and was adviced that the embargo is enforced by the airline not customs... If I could some how get some answers regarding this I would appreciate it..."
Pros: "Crew members were actually quite rude at times."
Cons: "My flight was super late and due to delays I missed my second flight"
Pros: "Boarding easy. I like the lines they formed for boarding zones"
Cons: "Delay for 2 hours"
Cons: "I don't think it's fair that you don't any money back of you cancel your plane ticket. It shouldn't matter what type of ticket it was. You should at least be allowed a voucher for the amount of the ticket at a later date. Even if it's a percentage off, you should be allowed something. How is it that you can buy a car worth thousands, and be allowed to return it under the Lemon Law. When a company called can make billions of dollars doing this, it's just taking advantage of the little people."
Pros: "Space adequate in coach."
Cons: "Crying baby all flight, but who can help that. Main complaint-overheated cabin."
Pros: "The crew was great at keeping us updated on timing for takeoff. I had a narrow window for a connecting flight and they announced this prior to landing for everyone who didn't need to hurry to stay seated, so that those of us with this connection could run to make it"
Cons: "First of all, it was a completely full flight. Crew were asking people to volunteer for another flight as well as asking people to check their carry on luggage because of the space limitations....United charges for carry on....they basically are ASKING for this problem. People Are now cramming what the can into a "carry on size" just to avoid paying these fees. And now while we're boarding people are strewn about the cabin trying to find a place for their bags. Now once everyone is boarded and sitting on a hot plane with no air circulation...they tell us maintenance is being done and we will be held up for another half hour. If this was known, why board everyone! Why not let us wait in the aircon airport in Houston and then board everyone. The leg room on this flight was by far the smallest I've seen. again, no mercy when asking for an exit row or a seat with a little more leg room because it "costs extra". Not being able to DO anything about my height, I feel this is unfair!"
Pros: "Getting off the plane"
Cons: "The drink and snack cart taking forever and causing a line ahead or behind it for the restroom."
Cons: "I am Asian who was not allowed using restroom located in the front of airplane close to the 1st class cabin, but people sit next to me can. I feel insulted."
Pros: "Didn't like that we have to pay for everything like food & tv"
Cons: "Plane 2.5 hours late"
Pros: "On time"
Cons: "The boarding process Boarding should start from the rear rows to the front irrespective of what group shows on your ticket.some ended up with no storage space as they are in group 4 or 5"
Cons: "Very cold on flights, no blankets"
Pros: "The flight"
Cons: "No pretzels or cookies. One of the flight attendants was a bit over the top trying to be cool. It came off as obnoxious."
Cons: "The individual TV was running the complete night, i could not stop IT and could not recht the the crew"
Pros: "Overall everything was good. We made good time. The crew was personal and funny. It was a smooth trip with nothing serious happening. I just never know how backed p security was going to be. I wish there was a way to change that."
Cons: "The seats were so close I didn't have an armrest for two hours. It was just really close. Also, why do they not serve Dr. Pepper products?"
Pros: "Pilot was the best. Best landing ever."
Cons: "Deboarding because they didn't have a plane with the right spoilers so we could land on San Diego's short runway. The pilot had mentioned it and they still boarded us and then had to have over 299 people get off and move to another concourse. United should listen to their pilots and think safety for their passengers."
Pros: "I had no issues during my flight. Overall, the trip from Tamuning to Honolulu was quite enjoyable."
Pros: "Great staff"
Cons: "I wish they posted about the United App for free entertainment."
Cons: "Departure from Chicago was delayed"
Pros: "I enjoy all of the amenities United offers and the staff service overall."
Cons: "I didn't like the difficulty with which I had to use such amenities(wifi) a 6 hour flight overall isn't comfortable."
Pros: "Cleanliness of plane"
Cons: "Reclining seat would have been nice"
Cons: "drinks were not served to me"
Pros: "Nice aircraft & nice flight crew"
Cons: "50 dollars to check one small bag !!!!!"
Pros: "30 mins early? Woohoo!!"
Pros: "Price was better than other carriers. Seats were adequate, comparable to other discount airlines. Flight attendants did a wonderful job. Flight on time and uneventful. Good experience."
Cons: "I'm still not accustomed to the "pay for everything" approach to flying. I paid the $20 for a seat up front, and shipped my bag ahead via UPS to save money."
Pros: "Nothing positive to say about this whole experience."
Cons: "1. I do not like the surprise fees for bags or in order to pick your seat. 2. Flight was delayed out of Indy. 3. Sat on the runway for 40 minutes once we arrived in Orlando."
Cons: "Carry on charge. Seats don't recline and are uncomfortable. Charge for everything including water."
Pros: "Smooth taking off and landing"
Cons: "They ladys didn't check well when taking off, seats were layed back ...two in front of me. Didn't like how we had to pay for a drink, the paying almost for one suitcase was a sad face . Probably wouldnt use frontier again"
Cons: "Flight was cancelled with no advance notice. In fact, the monitors at the airport simply indicated a delay. Because Frontier has so few flights per day, they could not fly me out until Sunday. This was the day I planned to return, and did not work for me. So, my entire trip was ruined. I had numerous events planned and these had to be cancelled. This was my second experience with Frontier. My first was fine. This was terrible."
Pros: "The crew were all very nice and hospitable. The plane was clean, which was good. We arrived to our destination early."
Cons: "There were no complimentary beverages or little snacks, which would've been nice, although if you were willing to pay for them you could have sodas, alcohol, or chips. I gave entertainment 1 star since there was none."
Cons: "Seats didn't decline"
Pros: "it seems you are on time!"
Cons: "got to gate 5 min late, no one there to help"
Pros: "It's dirt cheap. The crew was polite, and the plane was spotless."
Cons: "Seat was small. No legroom."
Pros: "There's not much I really liked about the airline"
Cons: "Flight cancelled. No other flights offered & unhelpful/unfriendly ticket taker. Choice words will never use again."
Cons: "flight canceled and no options for 4 days"
Cons: "flight attendants have attitude. no desire to help"
Cons: "My flight was delayed 3 times. And no explanation was given or some kind of voucher or anything."
Cons: "Just not much to offer"
Pros: "Don't let customers know they don't get a carry on. It's an extra $60 at the gate."
Cons: "Frontier cancelled my Friday flight and rescheduled til Saturday morning. Had to cancel my whole trip because at that point flights were too expensive. Had to reschedule trip. Not happy at all!!!"
Cons: "We were delayed wit no apparent reason. Additional fees are ridiculous."
Cons: "We were stuck on the runway for 2 hours unable to get off the plane. A horrible experience."
Cons: "I've been on four Frontier fligts in the past week and a half. Every single one has been delayed over an hour because they weren't properly staffed. Just pay more to fly a different airline."
Pros: "I had a great experience with Frontier I will definitely be traveling with them again in the future."
Cons: "Nothing I had a great experience"
Pros: "On time. Staff."
Cons: "Seats coming back were not as comfortable."
Pros: "I liked the crew and plane, smooth ride and easy security lines."
Cons: "Baggage pricing and seat choices were a bit steep. Cheaper flight with frontier didn't save me much at all after paying for baggage."
Pros: "The young lady at the gate who kindly listened to me while I explained how utterly disappointed I was and was nice enough to notate my account."
Cons: "Coming from MCO to Indianapolis, I was given the wrong boarding pass and almost missed the plane. I had to be escorted by a nice man who kindly called the flight attendant to hold the plane in order to make sure I was on it. Amongst thus chaos, I was able to bring my carry on free of charge. This was the same bag of which I was bringing back with me. I went to Indianapolis for a funeral. So, we didn't have a so called vacation. Thus, I did not partake in any shopping. Needless to say, I didn't have any new items to carry on. The bagage was the same size and weight as my flight there. WheN I went to get a boarding pass I was mislead. There were Frontier attendants yelling as passengers about the size of their bagage and the price of it. So, I took my boarding pass to the gate. When I went to board, the lady who yelled at another passenger told me my bag would cost $60 to bring on the plane. I told her I carried it on for free on my trip there. She said if I didn't pay the $60, I couldn't get on the plane. So, I went online and told her I that it said I could pay much less online and I asked her if I could go that route instead, considering the situation. She wasn't by any means trying to work with me. I asked to speak with a manager and was never able to. So I asked for a customer service number. Before boarding the plane, I was able to get ahold of a frontier representative that said I could pay much less over the phone with them. So, while on the phone I mentioned this to the lady checking me in at the gate. She was not pleased by this. So she told me that if I don't pay the $60 I couldn't board the plane. Well, the plane was about to leave, so I went ahead and paid the fee. While a boarding the plane, someone was already in my seat. Since the last hour of my day was so chaotic, I told the flight attendant I could sit in the row ahead which was completely empty to avoid any more conflict. She refused and had the lady more over a seat. Once I sat and the plane was ready to go, the lady next to me told me about how rude the flight attendant was to another passenger who asked if she could move seats due to having to sit next to someone who made it uncomfortable due to weight distribution. So I became clear to me that I wasn't carrying my previous frustrating into analyzing this current situation. Proceeding for take off, the seat belt light turned off. In the need for something to take my mind off things, I looked over at the empty row of seats in front of me and proceeded to sit in one next to the window. I was enjoying to view and moments later, the same flight attendant says to me, these seats aren't for passengers. I look over and see a young man sitting at the window seat down that same row and mention to her that there seems to be an occupied seat in the same row. She gives me a digruntled look and proceeds to tell me I'm not authorized to sit there. So I go back to my seat. this was enough for me. I was yelled at once trying to get her info."
Pros: "Crew were friendly and accommodating."
Cons: "Seats were not that comfortable and the tray tables are almost non-existent. I have never seen them so small that you could not even put a drink on them."
Pros: "Getting off and never turning back"
Pros: "The plane was clean. The pilots did a nice job."
Cons: "I've never flown Frontier before, but was truly surprised that you charge for carry-on luggage. It's definitely a deterrent. The plane was 3 hours late. As for comfort, my seat didn't recline. Ugh."
Pros: "Initially the orice"
Cons: "What it actually costs to fly"
Pros: "I was very impressed by the fact that military get 100 lbs of free check baggage. I was moving a considerable amount of gear and this save me from a ton of fees."
Cons: "Comfort is what you sacrifice flying economy with frontier. By no means was the flight terrible, but the seats do not recline and the tray tables looked small and cheap. Additionally this is no in flight entertainment of any kind to include wifi."
Pros: "It was fast and easy"
Pros: "The price of the flight was inexpensive."
Pros: "It is $5 cheaper to check a bag but still adds $90 onto the overall flight. Also no in flight drinks."
Pros: "I made it"
Cons: "Just about everything"
Pros: "Cheap prices. Clean plane. Felt safe."
Cons: "No comp soft drinks or snacks"
Pros: "Flight was on time."
Cons: "You had to pay for carry on luggage, which is ridiculous. Staff were rude and unhappy."
Pros: "Pilot was excellent. Nice take off, and landing."
Cons: "I had to pay for a carry on, both ways, this added $80 to my flight. I could have gotten a cheaper flight. Flight was delayed due to broken air conditioning that didnt work the full flight."
Cons: "Terrible comfort. Unprofessional staff, no free beverage, no food offered, excessive charges"
Pros: "Comfort cleanliness"
Pros: "Definitely no-frills. Up-charges for everything."
Pros: "Ground crew missed rehearsal dinner to stay with us 6hrs"
Cons: "No heads up. Checked in 1.45hrs early & they new we were delayed but didn't say anything. Left 6 hrs late. Arrive at Disney with a 5 yr old at 1:00 am instead of 7:00 pm. If you would have been honest and proactive with Indianapolis we would have been fine. Better off to tweet your problem. Call=hold. Locals=in the dark. $15 food credit each is a good start. $100 each emailed so quickly is impressive but it's a credit to a bare bones airline that charges you for a water after their 6 hrs issue. Could have made snacks and non alc drinks free. NO NO NO. We had to pay another $11 for water, apple juice, food and GL of wine. SERIOUSLY. WANT TO MAKE IT RIGHT??? Missed several opportunities for "Little things that count". Give all $300 to one of us for a free ticket-we won't be flying with our grandson again. I will give you a chance to fix that. Not a threat a promise."
Cons: "Seat to tight"
Airlines flying from Indiana to Jamaica have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Indiana to Jamaica
Masks required on board, masks provided on flights from Indiana to Jamaica
Social distancing seating
Middle seats unavailable to book on flights from Indiana to Jamaica
Testing for antibodies, testing for symptoms for flights from Indiana to Jamaica
Waiving of change fees. Search flexible flights from Indiana to Jamaica