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I especially enjoyed having a lightly packed flight which enabled me and my wife to occupy a three seat area with nobody in the middle seat.

Fantastic experience once again flying with United! There was great communication from the cockpit and one of the flight attendants went out of her way to get my two little kids some special treats which elevated our travel experience coming home.

1) United economy seats barely recline. 2) I have yet to get United WiFi to work, after numerous flights.

Not a bad flight but a long delay boarding and taking off due to the pilot not arriving on time.

We sat on the hot plane for ours with very conflicting messages. Some (most?) of this may be due to the flight control staff, but we were also repeatedly getting "we are leaving"/"we are not" messages. It was very uncomfortable

WiFi didn’t exist , seats were super cramped, lights stayed on near my seat for a long time while others were dimmed, the food/trash/drink cart hit my shoulder at least a couple of times while moving, food options were down to just one option by the time it got to my row, the utensils were garbage (knife bent at a couple of places by the time I was done eating) the spoon was very flimsy plastic

I had enough leg room. The check in was smooth. Good food

The boarding timing needs to be improved. The flight was delayed again because it took way too long to board. I was already exhausted from sleeping at the airport and spending all day there due to delay from my previous flight that connected in Chicago.

Kayak, the site I went through to book our flight, sent very unclear emails about flight changes. Kayak was incredibly unhelpful in their communications with me about this, promising to work on resolving the issue, and failing to do so. As a result, I needed to get a hotel in Brussels and am now in the process of trying to get reimbursed. On the other hand, the flight personnel in Brussels were very helpful, taking time to look into the issue and determine if they could help. I am very grateful for them and have no problems with the airline. For Kayak, however, I will never use it again and will never recommend it to anyone, and will even discourage people who consider going through that site. My worst experience ever....

Flight was great. On time. Pleasant crew and responsible passengers. My only disappointment was that there was no coffee or tea offered. It was a short flight but a coffee would have been appreciated for what the price of tickets are now.