Pros: "Got here early"
Pros: "The crew. Customer service."
Cons: "Snacks other than the cookie they always offer."
Pros: "Food was excellent service was good"
Cons: "Boarding was too slow we sat at gate for almost an hour for baggage to be loaded"
Pros: "The crew member did a good helping me"
Cons: "If Alaska didn’t overbook my flight then bump me off"
Pros: "Helpful crew"
Cons: "There was a delay. Moved my selected asile seat to a middle seat without notice."
Pros: "The flight attendants smiled from the moment we stepped on the plane until we stepped off. The flight was over 4 hrs long so that says a lot!I would like to especially mention Paula who went out of her way to make me comfortable. Also we were in the exit row so of course we had tons of leg room."
Cons: "Alaska Airlines is great to fly with, THE SEATTLE AIRPORT IS A NIGHTMARE TO TRAVEL THROUGH!!!Last week SEATTLE AIRPORT WAS UNPREPARED TO HANDLE the traffic,16 AIRCRAFT IN LINE WAITING FOR A GATE. Countless passengers Missed flights. Last night our pilot was instructed to Slow Down and still no gate!"
Pros: "Crew was pleasant and very polite. I like that one carry on was included in my ticket. Enough leg room. Love the free in flight movies! Glad I didn’t have to purchase a beverage either."
Cons: "I will never understand the way boarding works. Did going from window groups, middle seat groups to aisle seat groups not work? I hate having to squeeze through and hope I don’t knock anyone in the face with my bag. I don’t like I can’t pick my seat and that my seatbelt is a little too tight. If I get a seat in the back I’m waiting for everyone else to get on and then for them to get off the plane. I guess I’ll have to pay the $75 fee for “first class” next time since that’s the only way to update my seat. And if I have a “saver rate” ticket - I should be able to still change my flight within 24 hours. I wanted to come back a day earlier and it was the same price! But I would’ve had to cancel and repurchase for an additional $200!!!"
Pros: "Everything works well and we were pleased with legroom"
Pros: "We left on-time, without delays."
Cons: "There was a loud child behind me, but that has nothing to do with the airline, unless they enforced a silent cabin more."
Pros: "Simple ways that make the atmosphere in the air a little more welcoming and friendlier."
Pros: "The only positives were that the flight was on time and crew members were reliable."
Cons: "The seat was very dirty. I even felt the need to wipe it before I sat down, and the tissue I used became black. Otherwise, I felt like the plane was tight and uncomfortable for a 5.5 hour flight. At the end, one crew member was complaining about how slow we were to disembark to the people on the plane."
Pros: "I was happy it was a nonstop flight on a somewhat new and very clean plane. Plenty of leg room, though the seat almost felt narrow and the person next to me was on me the entire trip. Seat comfort was good, I prefer firmer padding on a longer trip. Attendants were attentive and quick about helping passengers but felt like they didn’t want to be there. Boarding was also fast, though slightly confusing."
Cons: "I didn’t like that after I booked my ticket Alaska moved the time to much earlier in the day and I had to take off work. There’s no built in screen; tablets are available to rent, but for the price tickets are I shouldn’t have to rent something or use up my battery. Plus having to either hold my phone/tablet the whole flight or use what little space I have on my tray to prop it up isn’t enjoyable. Also the snacks were lacking, one bag of cheese crackers was my only option for a flight over 5 hours."
Pros: "Professional friendly flight attendants, smooth flight, got in early! Boarded rapidly and deplaned rapidly and I always love being able to keep my phone charged while watching movies on it"
Cons: "No issues"
Pros: "On board flight entertainment."
Cons: "Only one hot meal choice was not child friendly at all."
Pros: "Nice customer service reps when I called to ask a question before my flight. I was flying with a lap toddler. They were so accommodating. Nice stewardesses. So great! Comfortable seats!"
Pros: "I liked the price / value. The plane was clean, flight attendants pleasant."
Pros: "Excellent crew and gate staff, super friendly, accommodating, and patient."
Cons: "Lack of seatback IFE is a serious competitive disadvantage over Delta and others, particularly for coast-to-coast routes. Economy seat cushions are thin and wear you out on a transcontinental flight. And storage is extremely limited and inflexible given the hard plastic back of the seats and the barely-there netted space for personal items."
Pros: "The flight crew was incredibly sweet and helpful; one of them even gave me their personal TUMS when I said I didn't feel well."
Cons: "The flight boarded 30 minutes early; I arrived to my gate at the time of when my ticket said boarding started, but they were already calling final boarding call for my flight. I completely panicked. The plane was clean but the seats are very close together and there were no complimentary snacks- even though it was a 6 hour flight. On my flight back from Seattle on Delta, we got a complimentary meal AND a complimentary snack. I was expecting my Alaskan flight to be better based on everything I'd heard from friends, but my return Delta flight showed Alaska up; it was a spacier plane with way more food offered."
Pros: "Love the non stop flight. Wi Fi and ability to plug in were nice. and the plane wasn't fully booked, which made the flight more comfortable."
Cons: "the seats aren't comfortable. they sit too upright and don't recline enough to rest. by bottom and back became sore after about an hour, making the remaining several hours pretty tough."
Pros: "I always enjoy flying with Alaska. The crews are generally nice and the leather seats are comfortable, even in cattle class. I like that they often give out the Biscoff biscuits, yum. I had lots of room on several of my flights, on one of them I had an entire row to myself, which was awesome."
Cons: "The fact that even on 5+ hour-long flights they still charge for the food is a little silly to me. But maybe that's how they all do these days. Still, it's unfortunate, or, it might have been nice to have more than one snack served up on such a long flight. The wifi is a little hard to maneuver, even with an instruction card. The Go-go inflight thing is cool, but they don't really advertise that you need to download the app while you're still on the ground...which they should advertise in their concourses or something."
Pros: "Lots of room around my seat for both flights - friendly crew - smooth flight with little turbulence - return flight arrived earlier than expected"
Pros: "I loved how helpful everyone was. It was our first time flying with a baby but everyone answered all of our questions and helped us."
Cons: "The only bad thing was on one of flights there was no changing table in the bathroom I used."
Pros: "Super friendly staff, USB ports in every seat, didn’t have to wait for luggage."
Pros: "Good plane on time"
Cons: "I’ve got the latest iPad and software but entertainment system could not connect Only snack food for sale on an evening flight"
Pros: "on time"
Cons: "I have never been on a flight where I was bumped in the leg or arm repeatedly. Passengers were constantly up and down the aisle along with the carts hawking their wares. I trussed myself up like a turkey with the seatbelt so I wasn't on the armrest so as not to get hit again. My grandson who is a lot smaller than I, tried to put his head down to sleep on the tray table. He looked so uncomfortable. I know the deal is butts in the seats, but even the seat bottom is horribly uncomfortable. These planes have become cattle buses. I put up with it because there is no choice and I can't afford first class."
Pros: "Missed my flight at it was rescheduled for $25 without asking a questions"
Cons: "Flight was really packed and I was traveling with a baby and ended up sitting next to a heavier person who kept bumping into me and baby. Felt very constricted and tense but the passenger was very nice. I just paid a lot for ticket."
Cons: "I had booked my flight to take off at 2:30 PM, but when I checked into London Gatwick, my boarding pass given was 7:30 PM. Of course there's no Alaska desk so I couldn't ask anyone there. When I got to Vancouver, they said they weren't sure why I was bumped, but there were seats left on the plane. However, I had to go to the gate to change my flight because I had a checked bag. Got to the gate, and of course, it was sold out. And they told me they weren't sure if the 7:30 PM flight would be taking off. So I grabbed my bags, made my way via train/bus/hitchhiking across the American border where my dad picked me up. Never got a single reason why I was bumped in the first place."
Pros: "Very good service"
Cons: "They sent one of two bags on an earlier flight than we were on and we thought they had got lost"
Pros: "Flight was fine - can't really say much real good or bad - we slept most of the time. Left tablet on board and a crew member retrieved it for me and did so with a smile. Pretty happy with the flight."
Cons: "Can't think of any negatives."
Cons: "I paid for an upgrade seat with longer leg room, but it did not recline so was uncomfortable for the long flight. Note: there was no food or entertainment, so no rating"
Cons: "The flight was 4 hours late. I wasted an entire day sitting in the airport. You knew that the flight was late hours in advance and should have texted or emailed me to say as much. Instead, i checked in on time, and within 10 minutes we went from 'On Time' to four hours late due to equipment and crew. Very inconsiderate and unappreciated to your customer. The flight should have been free after such an inconsiderate gesture on your part. Instead, you send me a gift certificate that obligates me to spend more money with you in order to redeem it, and then within a certain period of time. If I have choice in the future, I'll lean toward a different airline than yours. You clearly do not value my time nor my business."
Pros: "Nothing. I didn't take flight due to punishing re book procedure that Alaska employs to basically steal money from it's customers."
Cons: "They weight the value of 1st leg much higher than the return AND they want to charge you $125 change fee. My grandma passed away and I needed to reschedule my itinerary. Alaska stuck to their policies (you know, those pages of microscopic text that is written by lawyers for sole reason of screwing the customer.) I just felt really abused; told them to keep the useless "credit". I booked with Delta. At what point does a company forget who they are supposed to be serving? Perhaps the people that are actually giving you money and keeping you in business?"
Pros: "Crew on flight was good. We left late but made up the time in flight."
Cons: "We purchased 2 one way tickets and were given confirmation of purchase. When we arrived at airport to check in we were told we were on standby only. If we could not get on the flight then the soonest we could fly out was 48+ hrs away, arriving in Seattle at 2 AM on Monday morning. we had no one available to pick us up, we live 1 hr away from airport. After many announcements and many incentives offered 2 young ladies did give up their seats and we could get on. The flight went well but we were extremely upset with the promise of confirmation and the obvious overbooking. It probably is what many airlines do but not good customer service was given to us. We often fly Alaska but this was a bad experience."
Cons: "All legs of my trip from San Jose to Seattle to Philadelphia and back were all delayed; so much so that on the trip to Philadelphia, I had to be rebooked on Delta; and on the trip back to Seattle, I almost missed my flight due to a 50 minute delay on the runway waiting. I found out that "officially", the plane was "on time" because the plane closed the doors on time. Also, same thing from Seattle to San Jose, we were delayed 30 minutes due to a tire that needed replacement. Again, "officially" we were on time, because the doors had closed and we were just sitting inside the plane."
Pros: "I've always liked Alaska, but they really blew this one!"
Cons: "Mechanical delay started as a "few minutes back to the gate", then 1 1/2 hrs sitting on plane at the gate without updates, then "get off the plane while we turn off the air", another 2 hrs without definitive info, then "we're bringing in another plan in a couple of hours", then after 5 hours of waiting, an announcement that flight is cancelled. Finally they announced a replacement flight setup for 8am, but at 4am, Alaska sent texts that the replacement flight was delayed till 1:30 pm. We finally left Palm Springs for Seattle at 2:40, 26 hours late. But the worst part of the experience was the terrible communication. A few e-mails or texts or PA announcements as the time passed would have saved about 90 passengers the frustration of waiting hours at the gate area and ticketing desk for info about options. Alaska should have been more respectful of its customers. Minimal effort was made to answer our questions."
Pros: "The short flight was made especially nice with one flight attendant offering to give a free drink for showing Seattle seahawk pride! Either wearing a jersey or showing a picture with seahawk pride. Very friendly and fun! The views were very beautiful also! Love Alaska airlines and LOVE the seahawks!!"
Pros: "First off Bonnie at the boarding gate was phenomenal , She has an amazing disposition ( especially at 5:00 in the morning ) she greeted each and every customer by name and with a smile ! Our flight was delayed for 2 hours as we sat at the gate while problems were fixed . The Captain made sure he kept us informed as each problem occurred and was fixed . The rest of the flight crew remained patient and attentive , which of course kept all the customers onboard calm and patient as well . My daughter just moved to Seattle and if this is the norm for this airline I will continue to use them for my future visits ! Elizabeth"
Pros: "Comfortable seating, loved the charging port on seatbacks, kind staff."
Cons: "Could've used more options on the entertainment website, or at least shown a movie for everyone"
Cons: "Flight was 2 hours late for no reason which ended up costing me $1500 and two days to rebook my return flight. Thanks, Alaska."
Pros: "Attentive staff. Generally clean. Smooth flight"
Cons: "Wish there was more complimentary meals. Though they did offer us free cheese plate due to Christmas which was nice!"
Cons: "There was a 20 minute flight delay before we boarded. They announced there were mechanical difficulties, which took further time. After we left the gate, we were told that our pilots had timed out and we would need to return to the gate to get a new crew. We taxied for a long time back to the gate, then there were further delays while they added the gas they had used in taxiing. In the end, we arrived more than 2 hours late. It is hard to understand why they didn't anticipate this and replace our pilots before we left the gate. This was the return part of a round trip ticket; there was also a more than 2 hour delay on our earlier flight due to mechanical difficulties."
Cons: "They kept canceling flights even though other flights were going out of Seattle and landing in Bozeman. But the gate agents were promising that the next flight wasn't gong to be cancelled and that I was going to have a seat, so I didn't book another flight from Seattle to Bozeman on a different carrier. So I spend 3 full days waiting at the boarding gate with the gate agent saying boarding would begin in 30 minutes the whole time. Finally they just sent me back home to Oakland. I missed my last chance to see my grandfather alive. He just passed away. To add insult to injury, they they wouldn't refund the ticket because I "used" the ticket for a lovely vacation to the Seattle airport for 3 days."
Pros: "Great airline that gets you to where you need to go on time and with comfort."
Cons: "The check in process was cumbersome with being able to partially get checked in at a computer kiosk and then having to wait in line to see an agent while other people are jumping the queue and not having to wait... then having stood in line for 10 minutes an agent tells you that you could have been in the "fast" lane... but there is no or little signage indicating which line you should be in.... that's frustrating. Don't expect your customers to be unconsciously aware of all of your convoluted business practices... put some signs out... we at least like a hint. Other than that, for air travel it was a very good experience."
Cons: "My initial flight was at 0800; I got to the gate before 0800 and was told I couldn't board the flight even though it was still at the gate and was still before the flight time. I had to pay to rebook my flight, spent over $200 in rides to and from airport, had additional parking fees and was several hours late to work. I have many family members who work in flight service so I understand that employees don't like to re-do paperwork; however, being there before the flight time and being denied cost a lot of work time and money. I have always had great experiences with Alaska so this one was quite a disappointment compared to their usual great service. :("
Cons: "Something unexpected came up and I was unable to fly out on the date the ticket was purchased for. I contacted the airline several weeks to see what options I had to switch flights, or get a voucher for a later date. No flexibility. I purchased a one way ticket for $125.60 and they have a cancel/transfer fee of $125. So I had a wasted ticket that just flew empty. I asked if I could transfer the ticket to someone else... They said $125. They told me if I had purchased the travelers insurance it still would be the same fees as well. Not earning my business."
Cons: "WiFi didn’t work well, tv had to be reset"
Pros: "Lots of room. Great crew. We left early. We arrived early."
Cons: "Food ok."
Pros: "This time within the last couple months the trip a lot better."
Cons: "Not taking over 5 hours to get to my destination."
Cons: "There was a woman with a small dog who did not have a carrier and was being difficult- at boarding and on website it should have been made clear what the regulations were regarding pets"
Pros: "We arrived early"
Cons: "The entertainment system was missing at my seat. It was also down for the entire plane. The crew missed my row for drinks."
Pros: "Comfort and food"
Cons: "The delays before entering the airplane so that we aren’t stuck"
Pros: "Staff was amazing loved every minute of flight"
Pros: "Loved the movie and tv show selections available"
Cons: "Direct TV did not work for me. Really wanted to watch the AFC championship football game but I couldnt because direct tv wasnt working."
Pros: "I boarded fast"
Cons: "flight attendant was moddy"
Cons: "Flight was delayed 90 minutes but the bigger issue is that after we boarded the crew told us that some paperwork needed to be signed but we didn’t leave the gate until 40 minutes later. The crew including the pilot never informed us as to what was going. Terrible communication. Also, in regard to myself, I was sitting in an Exit Row and the flight attendant came over to ask unless individually if we were willing and able to handle our responsibilities. Before each of us was ready to answer he said OK, turned around and left. What would have happened if we had a problem and someone in the Exit Rows had a concern?"
Pros: "Free wine , free coffee, quick flight"
Pros: "Wi fi and the tv made the time pass quick , seats were big , flight was quick"
Pros: "The seating space was just right, and thanks for the complimentary Sprite."
Cons: "The wifi/ flyfi did not work. The directv screen kept going offline. The complementary cookies ran out"
Pros: "Good snacks, was switched to an “even more space” seat"
Cons: "Changed gates without notification, got at email with delay notification but no information that the gate was moved from 5 to 25 until I went up to ask the desk staff since my departure wasn’t showing on the screen. Very loud engine for some reason. No USB a chargers on plane is old school"
Pros: "My wife were satisfied with everything."
Cons: "No reason to say anything, we were grateful to be there."
Pros: "Normal good flight otherwise."
Cons: "Notification only 2 hrs or so before flight departure. Delayed 3hrs. Had to return rental car on time, so could not use to fill time during waiting period. Other fights to NY area already filled."
Pros: "Boarding was smooth, on time and efficient. The crew was friendly and they moved quickly in the cabin so not to disturb people sleeping on such an early flight."
Cons: "Flight was way delayed. :("
Pros: "Not much"
Cons: "Checked in online, but no gate was assigned. When I asked the person at the desk what gate I was to board at, he looked up the information as if I was asking him for the access code Chase's bank vault. He didn't even write it down even thought he had a pen in his hand. Apparently, at customers, we are not suppose to get this information and it's a burden on the employees to give it. Again the flight was late and while I know it was due to weather, we were seated in the plane and sat at the gate for more than an hour. Apparently, we were not cleared to be given an update. Once again, the speakers at the seat didn't work. Apparently, this is a constant problem with JetBlue"
Cons: "The delay"
Cons: "We were delayed due to poor weather on takeoff and on landing due to airport traffic."
Cons: "Not acceptable for plane to be 100 minutes for no real reason"
Pros: "The snacks"
Cons: "By the time we boarded in row 8 all overhead bins were full thru row 16. Made getting off more difficult when we had to get our carryons"
Cons: "Staff, legroom bterra chips"
Pros: "The crew were great."
Cons: "The people on the flight not so much. Barking dogs and screaming babies."
Pros: "Quick service no complaints."
Cons: "Tv service was weird."
Cons: "A woman was boarding the plane with two babies and clearly struggling to get to the back of the plane. When she could not handle it anymore she asked one of the flight attendants to help her. She was refused assistance by her. Then the flight attendant came to the front of the plane laughing uncontrollably say, "OMG, did you see her having a meltdown...she was asking me to help." She proceeded to laugh for the next 20 minutes repeating that the woman was helpless. I was disgusted by the flight attendant's behavior and attitude."
Pros: "I like the new collaborative coffee option at the gate and the get-your-own-snacks option upon boarding."
Pros: "Everything was on-time and we arrived early with no problems. Wasn't expecting even snacks/drinks on a 45 minute flight, but they served them. Crew was even more friendly and helpful than usual."
Cons: "E-mailed me advertising a free drink on BOS-->LGA flights, but I didn't see that."
Pros: "The staff was pleasant and respectful even when some passengers were rude."
Cons: "Paying for headphones."
Cons: "The boarding pass machine was broken, almost missed my flight. The customer services was rude."
Pros: "Free beer!"
Cons: "Nothing, it was excellent!"
Cons: "Onboarding crew was a bit rude and rushing everyone. Forcing people to check in bags even though there was still space in the overhead bins."
Cons: "My overhead light didn’t work. My seat mates tv didn’t work. We were in 13 A & C"
Cons: "Plane was delayed...they inform passengers of the delay, then set back to the original time. Horrible. This airline stinks."
Pros: "Quick and on time"
Cons: "My seat did not go back, and sitting upright the entire flight was very comfortable. When I asked the fight attendant about the seat, he said seats do not go back forward of the exit row. Had I known this, I would not have booked my seat. This information was not made clear to me when I arranged the flight. I am looking to book another flight R/T from Boston to NYC and would appreciate compensation for this upcoming flight."
Pros: "Efficient boarding process. Flight Attendants happy to be on board with you."
Cons: "Nothing not to like."
Cons: "Flight was delayed by 80 mins and then we had to taxi for an additional 45 mins. We were supposed to arrive at 9:40, we did not get off the flight until 11:45pm."
Pros: "Polite crew. Flight on time."
Pros: "Seats were comfortable"
Cons: "Smell in the air"
Pros: "In flight TV service, snack options and free carry-on"
Pros: "the atmosphere, appearance of lga, the wheelchair service attendants-kind, courteous and attentive."
Pros: "Comfortable seats. Good wifi most of the flight. Usual JetBlue professionalism."
Cons: "Not JetBlue's fault but we had to wait on the runway about 45 minutes because of weather issues up north. Otherwise a great flight."
Cons: "My flight was delay more than hour it wasn't pleasing experience"
Pros: "the food options and staff"
Cons: "i reserved two seats together and when we checked in we were sitting apart."
Pros: "Overhead space"
Cons: "departure was very late same thing happen coming back they were late,but the most upsetting was that they lie insulting our inteligent."
Pros: "miss the flight, plane was at the tarmic, door was not close, supperson supervisor was in the plane but gate was close, person at the gate did not try to contect the supervisor, thats not helpful at all"
Pros: "I actually enjoy riding with JetBlue all the time. This flight would've been excellent if it weren't for the children being overly loud, thankfully I had a set of headphones. This flight had a lot of children on it. Other than that I couldn't really complain."
The flight attendants were very helpful
Pros: "Being on time"
Cons: "Nothing you guys did great thankyou so much."
Pros: "Easy boarding. Good entertainment. Didn’t bother me too much."
Cons: "Better good. More comfortable seats"
Pros: "Fast/ efficient"
Cons: "The little plane is always brutal. I'm not a small guy and sat next to an offensive lineman. It was tight for sure!"
Pros: "It was a smooth flight"
Cons: "More seat room"
Cons: "I dont know WHY Delta changed my flight with ALIITALIA, but, DON'T DO IT DELTA. The check in process took an hour, not talking about the line, the ACTUAL checkin at the counter. I couldn't complete my web checkin at the AliItalia web site. Landed in JFK, still sucks as an airport, nobody helps, nobody explains anything, very poor signs and instructions, Global Entry kiosk are hard to spot. My connection ticket didn't have the TSA/PRECHECK legend, went to AliItalia counter, the lady at AliItalia barely said anything when I asked for help with that, her immediate answer was to disengage and sent me to another terminal "to talk to Delta". She didn't explain or didn't want to give an explanation until I started to act as an already 9hr30min flight frustrated customer in a very old, very poor plane with poor food service. Again, I bought an over $1,000 ticket with DELTA, NOT ALIITALIA, if Delta send people with their "partners" at least make sure that they are taken care of properly."
Pros: "Very uncomfortable seats and careless crew"
Cons: "The worst food and service ever. Very disappointed"
Pros: "Amazing crew very good service ."
Cons: "Chose my seat, instead of leaving it to the airline ."
Cons: "KAYAK did not informed us we have to pay for our luggage!"
Pros: "Flight attendants were amazing"
Pros: "Helpful crew. Arrived early."
Cons: "Plane was cold. Entertainment system didn't navigate very easily and choices seemed fairly limited on this (older?) plane."
Cons: "Boarding was very slow and exiting the plane was also slower than normal. An overhead bin was locked and that delayed passengers"
Pros: "Nice smooth flight"
Cons: "The in-flight entertainment in my seat did not work properly so I could not enjoy watching movies or shows. A minor but unfortunate inconvenience."
Pros: "The access to the full library of entertainment & internet access included with the flight ."
Cons: "Larger Portion/Variety of edible Snacks . . Chips Trail Mix Cheese itz Cookies"
Pros: "The crew and the boarding were good"
Cons: "No food. Just unhealthy snacks"
Pros: "Very helpful flight crew."
Cons: "A little unexpectedly bumpy."
Pros: "Nice comfort plus seat. Nice host staff"
Pros: "The crew was professional and courteous, one of the best crews we had experienced onboard Delta."
Cons: "Cleaner bathroom"
Pros: "The crew was excellent, friendly, and efficient."
Cons: "The most difficult part was boarding and deboarding due to some of the passengers not listening to the guidance of the crew."
Cons: "More print media to read on"
Cons: "The seats are not very comfortable for such a long flight"
Pros: "Crew was nice and tried to help us as there was no food on board for our dietary restrictions."
Cons: "The folks at the desk arrived late to address issues. It was crowded and disorganized. When i addressed an issue at the check in regarding not seating me with my children including a 7 year old). the response is. Well you bought a cheap flight so tough luck. The plane was dirty and frankly not very"
Pros: "The food was improved and the seat was comfortable."
Pros: "Crew were very good but the seats were not comfortable for an eight hour flight"
Cons: "A little bit of leg space"
Pros: "Friendly crew"
Cons: "No food was served"
Pros: "Quick and smooth boarding. Crew was very pleasant and welcoming. Temperature was for the most part comfortable. Quick disembarkment"
Cons: "Very tight carry on space requiring gate check. Delay leaving aircraft. Seating at gate assigned. No options. This was a short flight and I was in an exit row, making this flight comfortable"
Pros: "Liked the food, the crew were cheerful and helpful. Service was great."
Cons: "KLM staff at the AMS airport were not helpful. She insisted that our luggage weigh exactly 23kg. At 23.7, she had us go back to take things out with only 45 minutes to boarding. She was rude and unprofessional. Taking off and landing was a little rough. Entertainment on the plane was limited and a little outdated."
Pros: "The crew was fantastic and very carrying when I wasn’t feeling well. They checked on me multiple times! The food was also really good for airline food!"
Cons: "The security process in the Prague airport is so ridiculous. There are security agents who screen you in the baggage drop off line that makes the line take a very long time. Once you finally get your sticker from them it’s a quick trip through customs. Then the pain really begins with a security scan st each individual gate to enter a boarding area for the plane. Then I was pulled for extra security where a male agent touched my but with some sort of swab with no warning. He then claimed to not speak English (with zero accent when I asked him a question). It was a humiliating and very long process all run by delta!"
Pros: "The pilot and the stewardess were very polite."
Cons: "Standing on line,it was slow cause only 1 person was help people check in. It would been better if everyone could check in with the kiosk machines. After half an hour than another person came to help. TSA move more fast cause so many people were working."
Cons: "Call center tried moving us to later flight that was also delayed by 3 hrs despite telling us it was on time. Fortunately a gate agent moved us back to orig flight"
Pros: "good flight and pleasant staff"
Cons: "no vegetarian option in business class therefore nothing to eat for me for whole flight. also sky lounge very poor"
Pros: "Wi-Fi on the plane is a nice touch."
Cons: "The seats are packed so tight there's almost no leg room - actually there is no leg room when the person in front of me reclined their seat. Since we were advised to get there 3 hours in advance only to wait two and a half hours in what is quite possibly the most uncomfortable waiting room anywhere this just makes the cramped plane even more frustrating."
Pros: "Staff, Ease of boarding"
Cons: "Bring back in flight meals, please"
Pros: "Some "perk" for Diamond status on Delta to get to a shorter security line, but customs and immigration was... customs and immigration."
Cons: "No available SkyTeam lounge unless you had a business class ticket. As a Diamond flier, I can always access the SkyTeam lounges. Audio for boarding was a little unclear so there was some confusion at boarding. For reasons unknown, my bag was moved from one overhead bin to another. Very frustrating since I board early to avoid this confusion and hassle."
Cons: "My row didn't have sound on our entertainment system. I was able to move to another seat and they did compensate the couple that was next tho new with beverages and miles to their account."
Cons: "There wasn't electricity at all on my seat and on some other in the same area. The screen didn't work and I couldn't even charge my phone. Very bad experience!"
Pros: "Food selection and quality were fine. I also enjoyed the entertainment options. Seat area was comfortable and spacious."
Cons: "The flight attendants were uniformly rude and nasty to passengers from start to finish. As I boarded, I asked for a piece of art to be stored in the wardrobe compartment. This was treated as an inconvenience. During and after boarding, flight attendants addressed passengers rudely when encouraging them to take their seats in a timely fashion. Later, when my seat mate politely asked a FA to repeat the food options, she asked, "Excuse me?" several times and seemed very irritated to have to repeat the choices for him. Also, near the end of the flight, a pillow was on the ground and a FA asked those seated in my row to pick it up. We responded that it wasn't ours and she said something to the effect of, "Oh yeah? So how did it get there?" (Maybe because someone else dropped it and we didn't notice?) The FAs seemed irritated to serve passengers at all. Each time they passed through for beverage or meal service, I felt like I was imposing on them. I have never witnessed anything quite like it. Makes me wonder why they were all so upset and and felt it appropriate to speak and act disrespectfully toward customers. (Delta, do you have any insights?) I hope they all got a good night's rest after that haul."
Pros: "Friendly staff. Very accommodating."
Cons: "Wifi never works. I wanted to charge my phone, but my outlets weren't working, either (my neighbor had no issues). Kinda sucked considering I was planning on working on my flight to New York. The AC was blasting humid air, so it was extremely uncomfortable."
Pros: "Friendliness of the staff"
Cons: "No complaints. I wish that the updates on the flight delay were a little clearer, but that's about it."
Cons: "As a Platinum AFK/KLM Skyteam member I was NOT allowed to use the Delta Lounge. On the flight the meal choice was poor and the staff were not really geared to serving regular clients. The movie choice was poor. I expected better!"
Cons: "My flight got cancelled without letting me know in advance I was in the airport and spent me hours to switch a flight I ended up arriving at a different airport and need to spend more money for über"
Cons: "They had a 40 seat plane that had about 15 people and they herded everyone in the rear of the cabin. All the extra comfort seats went empty. I asked and was told I had an economy ticket so there couldnt do anything."
Pros: "Over all the flight was smooth and great"
Cons: "Kayak, the confirmation email that was sent was incorrect, ended up flying delta - had a scare when checking in at the air europa desk and the attendant says "theres no flights to Malaga" - after further investigation from the staff, we found out it was a Delta flight and NOT and air europa flight"
Cons: "My roundtrip flights with delta were all delayed at least 2 hours. That's what you pay for for a cheap flight. There were no inclement weather and the staff didn't give a reason for the delay."
Pros: "It was on time."
Cons: "The plane was dirty and there was a lot of trash around my seat."
Cons: "I didnt like that my flight was canceled and rebooked for no reason. This created me big problem in Athens that they couldnt find my ticket in delta. Also I didnt like that i had to stand and wait for 3 hours in the line because my flight was canceled but no one could let us know if there gonna be any flights within the day. I slept in the airport because i couldnt find a hotel to spend the night close to the airport. They were all full and i had no time to find one since I was waiting there for 3 hours with no informational. I slept on the floor and delta didnt even offer us a blanket. That was my worst trip ever."
Pros: "Boarding in St Thomas is always a mess, no matter what airline you fly. I usually fly Delta because the planes are clean and the people are nice. Well this time the staff went well above and beyond. My friend and I were sitting in the front row of seats in the lounge at the airport, facing the Delta gates. There was a mob of people milling about between us and the gate, so we could not see very well, but we thought we had a clear view of the door. Also it was very loud in the terminal. The flight had a delay, so we were relaxing and chatting, when I got a text from my mom asking if I was on the plane. So I went to the counter to inquire if they had started boarding our flight. The lady looked at me with surprise and said, "We have been paging you!!". Well we were both surprised! We had not heard anything over the general din in the airport. It turns out they had completed boarding and already rolled the stairs away from the plane! The ground staff talked to the captain and then they rolled up a set of stairs, opened the door to the plane, and let us on! The flight attendants said that they had never seen that happen before. I want to extend a heartfelt thank you to the crew at Delta for going the extra mile to make sure we made it on our flight."
Cons: "There is nothing I didn't like about this flight!!"
Didn’t get to go as David is in the hospital. Unexpected emergency but not covid. Couldn’t get refund because we were on reduced fare without insurance. He is still hospitalized.
Pros: "The check in was really smooth and fast. The crew was amazing."
Pros: "Everything was well executed; friendly staff, clean plane, good entertainment options"
Cons: "My seat was hard and worn out."
Pros: "I liked the crew and the fact that I could reserve a seat. I also like that they use terminal A in the DEN airport and terminal 2 at MSP."
Cons: "The legroom was none existent, my seat was hard as rock, and it did not recline. Also, aisle seats have smaller under seat space than the other seats."
Pros: "No food nor entertainment, thus low ratings in those areas. You could buy snacks but I brought a granola bar to go with complimentary coffee, which was good. Hated paying extra for checked bag and seat reservations. Added $58 to fare but it was cheap."
Cons: "On time."
Cons: "I’d like to connect my own device to entertainment options"
Pros: "The plane was actually a bit early in leaving which was nice."
Cons: "Could see baggage handlers throwing items on the conveyer belt. Always an issue to me. Like most flights these days, the seats were cramped but not as bad as others."
Pros: "Mediocrity is really the aim of an airline this tier, correct?"
Cons: "The hour delay, on top of an already 3-hour layover, in a terminal that wasn't even connected to the rest of the airport. The least you could do in a situation like this offer complimentary snacks to make up for it."
Pros: "Lots of room and I had an exit row. The staff was friendly."
Pros: "Everything ran smoothly"
Pros: "Every thing"
Cons: "Don’t know yet"
Pros: "Convenience of a non stop from Denver to Mazatlan"
Cons: "Flight Attendant skipped our row when offering drinks. No wifi, no entertainment, no snacks. Paid $25 to check one small bag."
Pros: "Great crew, timeliness! Arrived early!!!!! Everyone was very accommodating!"
Pros: "leg space OK"
Cons: "we were moved to a different gate for boarding. Then the flight ahead of ours had mechanical problems and we were informed of a 1 hour delay. Then we were moved back to our original gate. There were some elderly folks who were quite confused and other passengers had to help them understand the changes."
Pros: "Friendliness, clean aircrafts, leather seats, larger seats, tray tables, on time, willingness of ticketing agents to move your seat"
Cons: "No snacks (free), must pay for a seat"
Pros: "As to be expected, the cabin was crowded. The flight attendants were great and the service superb."
Cons: "There was a three hour delay, perhaps due to weather. The late plane arrived, as expected, at 1 pm, with a departure time of 1:40 pm. Including a needed ten minute de-icing procedure, we actually took-off at 2:30 pm. I never found out what caused the three hour delay."
Pros: "friendly fast and efficient!"
Cons: "Sitting in the back of the plane!"
Pros: "Friendly attendants and an on time departure. Flying terminal 2 in Minneapolis is easy and much less crowded."
Cons: "Flight was an hour late. Unprofessional staff."
Cons: "They wouldn't let me on the plane. See about"
Pros: "Direct flight at a great price."
Pros: "Always a pleasure to fly Sun Country"
Cons: "I was one of the last ones to check in on a flight I had already purchased a ticket for in economy seats but had to pay $15 extra at check in for an economy seat. Paying extra should be if I want to upgrade a seat and not for a seat in an area that I already paid for. This was definitely not an upgraded seat. I will avoid flying Sun Country in the future."
Pros: "2nd leg of flight... Again, Everything was great, no complaints. The roomy, leather seats made the 21/2 hr flight easy. The crew was very respectful and professional. The way flying is suppose to be. Thank you. John"
Cons: "No complaints."
Pros: "I always have a good experience on Sun Country."
Cons: "small seats and when we go into the air there were plenty of seats to spread out. The crew should have announced that it would okay to disberse."
Pros: "Great service amd friendly"
Pros: "Flight went on time, the price was great, Appreciated the complimentary beverage, The crew was nice"
Pros: "Quick smooth flight with professional service, would recommend."
Cons: "It was impossible to find a dog carrier that was up to your standards. I ended up settling for something last minute. It would be nice if pet standards were more clearly identifiable."
Pros: "courteous staff"
Cons: "Delayed due to weather. Not much to do there."
Pros: "Great price Easy reservation to make Well organized at the gate and with boarding On time"
Cons: "I did not find that I had any input as to seat selection"
Pros: "Flight was better then expected."
Pros: "Friendly staff. Helpful. Accommodating."
Pros: "The smooth boarding and friendly flight attendants"
Pros: "would absolutely fly Sun Country again! Clean plane. on time. last minute flight was an awesome price!!"
Pros: "Easy check-in at ticketing."
Pros: "Overall the customer service, the flight, and everything else are excellence. Will definitely be regular customer. Thank you for providing your service for the people."
Pros: "Thank you, SunCountry. This was our first time on your airline and I could not have been more impressed. The process was smooth, simple and extremely timely. Also appreciate the allowance of a carry on at no extra cost. The staff was pleasant and kind. We really enjoyed our experience."
Cons: "Didn't get to Denver via Sun Country, please see previous."
Cons: "Because we booked through a third party , kayak, we could not pre-check in online"
Cons: "We never got off the ground because of mechanical problem. I was sent back to the terminal where I waited in line for 2.5 hours. Finally SC put me on a different airline on a flight that left 12 hours later. No compensation for food or other costs incurred as a result of this problem. I understand that things don't always go right but it is important to provide good customer service on those occasions. SC failed me."
Pros: "The aircraft was convenient"
Cons: "The flight was delayed for an hour and then the bagging claim took too much time so I missed my bus."
Pros: "Everything about the experience was good. The airplane was comfortable and clean."
Pros: "As a tall person I was very pleased that there was enough leg room for my legs to be comfortable. Not only that but the flight left even before it was suppose to, which is also very nice."
Cons: "The food wasn't free, but that was expected."
Pros: "Flight 1751 Miami to Cleveland 1/11/21. Flight attendants did not enforce mask policy! Family of four sick sneezing, coughing, short of breath. The fathers mask was down the entire flight. Even when the flight attendants picked up the trash. They were informed after the flight they did not comply with CDC, Department of health, and state policies. Their response was “ I made announcements overhead. Didn’t you hear?”. Appalling endangering customers and disregarding Federal, State, and local policies."
Cons: "People promoting safety and doing their job."
Pros: "Plane wasn’t full, they allowed everyone to spread out in the plane"
Cons: "Logan is the worst. We landed early and it took over an hour to get our luggage. It is soooo slow"
Pros: "They were fine. Seemed really short with a mom and her children but other than that, average."
Cons: "Well, my flight was delayed for an hour and a half and it seemed like the airlines mistake, not weather. It's going to make me over 2 his late to a concert, which is the main reason I came here. So hopefully they let me in, or I just spent $300 for nothing."
Cons: "Nice crew. Nice flight. Wish there was a bit more legroom"
Cons: "Late. Again. For no good reason."
Cons: "The flight was delayed."
Pros: "Boarding was fine and crew were friendly with one exception. The in flight entertainment is great idea, except that the wifi went down mid flight, mid movie."
Cons: "First and foremost seats are very uncomfortable. Would expect American to realize that passengers will be sitting for 9 hours and the seat needs to have some cushion. Could not get comfortable so could not sleep. Most of the crew were friendly and courteous, but was the 1 who was less so. Wifi quit"
Pros: "The seats are hard and unconfortable for a long trip"
Cons: "Great ! Next time please confirm seats before boarding"
Cons: "The on-boarding in Barcelona was a little odd. Instead of calling boarding by groups or zones it was a free for all. That could have been better organized"
Pros: "The crew was great, efficient and professional."
Cons: "My tv was broken and only played maximum volume."
Pros: "The flight crew was incredibly friendly"
Cons: "Old plane with uncomfortable seats. Also, for a 10 hour flight there was only 1 new release and it was a kids movie"
Pros: "Bed was "sleep-able""
Cons: "Going the food was so ordinary and right after dinner crew kinda disappeared, got to get everything for yourself, even remove glasses with liquid during turbulence. Booked with BA but it was operated by AA. Never again, Coming back the food was better but was told they were out of fish, my husband on the other side of me was told they were out of chicken. when questioned, got a dumb answer. ran out of wine (red&White) Spain & France on a day flight & told us they have no control. Service sucks, except 1 nice fellow, who apologized. 6 bottles for 36 passengers. 1 crew had cold towel around his neck sitting, 1 doing crossword so we had to help ourselves. 1 crew saw something in the plane & screamed so hard woke up a sleeping pilot. 1 crew slept for 2 hrs and 1 watch TV for 1 hrs. NEVER VERY, IF I CAN AVOID IT, WILL I TRAVEL WITH AA. They own a lot of us more than an apology."
Pros: "The plane was not busy so services took about 5 minutes, everyone had 2 seats minimum and generally quiet. Had it been busy, it would have been different in that seats were not very wide, aisles very small, if the seat in front reclines and you don't, you can't see your screen and not a lot of space in general."
Cons: "If you want to select your seat, be prepared to pay £175 per flight. This is ridiculous! Second meal was a very bare bbq beef pie or sweet potato pie... On their own with nothing else and it arrived 30 minutes before we landed so very rushed. On a 9.5hr flight the 2nd meal needed to be an actual meal and come sooner than it did."
Pros: "The econ plus/premium econ seats were pretty comfy! I wish I had used miles to book first class, as this plane had a dope 1st cabin."
Cons: "Well, pretty much everything but the actual seats. The service was...well, you can't really call it service. Gate staff lied about the status of the plane, updating the boarding time to 10 minutes and then announcing that the plane was still in the hangar. Passengers would have been much happier to hear the truth of a 2h delay so that we could get food/drink. Instead we had 2h worth of promises that the plane was leaving in 10 mins. No effort was made at being nice--no free snacks or whatever would be nice to make people feel cared for. But what's worse was the flight attendants. I don't even feel like getting into it--just suffice to say these are people who should not be working in the service industry. I saw them being rude to a number of people and it made an already bad experience (with the 2h delay) that much worse. It's not that hard to be polite to people. AA should do more to hire caring, kind staff who create happy vibes even through stressful times."
Pros: "Flight crew were very apologetic"
Cons: "Missed connecting flight from Miami. Only one flight per day. Had to take a flight to an alternative location, drive for an hour down the coast and take a ferry to my final destination."
Pros: "I had to buy new clothes after lost bag and since bag had been lost twice during my trip, I was reluctant to check the bag. It was of size to cram into my carry on so I did that, but American staff demonstrated concern, had a sense of humor and helped me get a comfortable seat to sort of take some of the sting away. All that was great of them I was aware of being in an upgraded seat. No complaints, but it stung a little because I was deeply aware of the reinforcement of class. The small, extra comforts were wonderful and I wish everyone had them while risking their lives together over the ocean - especially the extra room At times, on the way over I felt a claustrophobic panic. But to stay positive, they were kiind, sympathetic, funny, sweet. I appreciate them."
Cons: "My flight from SFO to Miami was delayed so I missed my connection to Rio and now I’m NYC on my birthday instead of my final destination. The flight status was changed 7 times. And AA said they would get my bag off but they did not and now I have to wait at JFK and hope it got rerouted here. And if it didn’t to hope it can on another flight before I hopefully actually get on a flight for Rio. Nobody has comped me for losing a day in Rio and for my hotel room. And this has been the worst flight exeperience or my life which unfortunately landed on my birthday. One I’ll remember in a sad and bad way. American Airlines refused to compensate me because I got my tickets via Kayak and I haven’t been able to find a number to complain to a Kayak agent whom I sure would say I had to contact American Airlines and nobody would help or take responsilvitu for this disaster."
Pros: "Boarding was quick, flight took off and landed close to the time it was supposed to."
Cons: "Seats could be more comfortable, first check d bag could be included instead."
Pros: "The Bogota based crew provided the best service I have ever experienced. Extremely pleasant and customer focused. We were flying with twins and they assisted us through out the flight. Once we landed in MIA they helped us maneuver through the maze to reach the customs & immigration area quickly. All in all a great experience."
Pros: "Excellent flight. No complaints!"
Pros: "everything was on par to most travels until we got to miami."
Cons: "they lost a container of bags for over 2 hours!! i was supposed to have a 6-hour layover (i had 2 separate tickets) and had a spa appt at the ritz i had to cancel and pay for because you couldn't locate a container of bags for 2-hours. i feel bad for people with a connecting flight who didn't get home with their luggage. ruined the homecoming."
Pros: "Friendliness of gate staff"
Cons: "The entire flight. Bumbing, disabled seating was not provided as promised, neither was off boarding to baggage area."
Cons: "No movies or other entertainment that I could find"
Pros: "Everything went very well."
Cons: "No room between seats."
Cons: "Canceled flight due to hurricane Irma and couldn't book me on a flight until 5 days later, had to buy an overpriced ticket on a different airline and still waiting for refund."
Cons: "I called your customer service department which I believe is in India or Pakistan three times to ask them to help with an alternative flight and each time I got different information, when I asked to speak to a supervisor I was told by the punk on the end of the phone that that wouldn't be possible. I asked for his name and employee number and he told me his name was Michael, difficult to believe when he sounded Indian"
Pros: "Quick boarding and punctuality at departure"
Cons: "Plane was not confortable"
Pros: "Food was good, crew was friendly, cordial which is not good at all on flights by United Airlines, Delta American Airlines and Air Canada. Flight from Miami-Sao Paulo was nice and no too long as when I fly through Toronto by Air Canada or through Chicago by USA airlines."
Pros: "Everything was good from boarding to communication from the crew till we got off...I've heard a lot of bad things about American but I had a good experience :)"
Cons: "Well it wasn't a big deal since it wasn't a long flight but I wish they had gave a bagel or something for breakfast but it wasn't a big deal they gave pretzels and a beverage..."
Cons: "We arrived 30 minutes early but then we waited 30 minutes for a gate."
Pros: "For the most part the trip was wonderful."
Cons: "I was unhappy because every leg of my journey I was being charged for my baggage. I thought this was unfair. Those working with customer service was not helpful either. They were frustrated and thus frustrated me. In addition my flight was late leaving the airport and the captain nor the stewardesses gave an explanation. This was unacceptable. We were late over hour."
Pros: "Tiny airplane but single flght crew managed my and from what I could see fellow passengers needs commendably. Whilst I didn't like needing to hand in my carry on (without much warning so I didn't have time to pull out a magazine to read) on the plus side it was stored well as my suit carrier came out unscathed and you get your bags curb side as soon as the plane lands so you don't have to wait for the rest of the bags to unload."
Cons: "Because the airplane is so small there is not much room to move in the aisle (thankfully most people just sat down for the short flight), also you have to hand in your carry on baggage so that it is stored with the main bags."
Pros: "He crew. They were helpful and friendly"
Cons: "The delay and the plane was old"
Pros: "Nice Jet."
Cons: "During boarding, we were pulled out of the line. The attendant that diverted us did not explain why he diverted us. Our boarding passes were printed by our hotel as were many others that we saw. We went to a desk where another individual started asking question about our life and where we were going. Still, no one thought it was necessary to explain what part of the process or what exactly is going on. The man that diverted us, I'll bet, does not have reasons or any idea why he diverted us. I hate to think that he did it because we were Black Americans."
Cons: "American Airlines was late! There was no indication that the flight was late until it was time to board, then they indicated it would be 25 minutes late, which actually turned into 50 minutes until the plane arrived. It had to be cleaned and prepared for our flight, which then took off over 1 1/2 hours late. Many passengers missed their connecting flights and American Airlines was no help... they directed people to the Miami Airport Crew. American Airlines stated that the plane was late due to air traffic control issues, but in reality the plane hadn't even arrived yet. I felt like I was lied to! Shame on American Airlines! I will never fly with this company by choice!"
Pros: "Quick connection"
Cons: "Tiny overhead bins - even in first class"
Pros: "Crew was very helpful"
Cons: "Seating onsite didn't facilitate the experience. Traveling with a minor, it is important to seat with family members how can help throughout the flight. First come first serve seats approach not a good strategy as a customer approach. Charging extra for regular seats to choose online...not a good approach. Not having vegetarian options a big mistake. What do we eat?"
Cons: "I had a 6 hour layover in London but the American Airlines still couldn't get my bags from terminal 5 to terminal 3 and i flew into Miami without my bags! Thank you for making my life harder!"
Pros: "New regional jet Efficient boarding"
Cons: "I never experienced the flight because I wasn't given a seat. The airline oversold the flight and I never got to go. I missed my once in a lifetime experience because the airline is greedy at my (and other people's) expense. I missed out on a priceless experience. Not only that, the bag that I checked did not make it off the flight so I remained in DC while my bag went to Medellin. I had to purchase new toiletries and had to make arrangements to get back to the airport. As of now, I do not plan on choosing American Airline nor LATAM for my future flights."
Pros: "Their customer service sucks."
Cons: "Their customer service sucks."
Pros: "The TV entertainment built in the seat."
Cons: "The baggage check in process, the 6 hour delay of my flight, wasting the majority of my day in the airport due to plane inspection. De-planing after boarding. The unorganized line/crowd during the boarding process."
Pros: "Flight was good."
Cons: "Just getting through immigration in Miami fl."
Cons: "I called around 5 times since june or july to change my flight because I was injured at work and couldn't travel. I called customers service and they told me that I cannot change my flight they dont give another solution they just told me that I have to buy another flight ticket. I will not recommended amy of my family or friends to travel in vayama."
Cons: "They didn't let him to aboard, because of a mistake on the name. I called to ask for help to fix the name and the person who answer me asked me for a numeric code and I didn't know where to find it. He was very rude, didn't help at lot guiding me where I can find it, but instead he said " You have to call back when you find it" I asked him that I couldn't find it and he almost yelled at me saying DID YOU GOT a RESERVATION OR NOT?. I never found the numeric code he asked for. So I called again and fortunately somebody else answer my call and she was a litTle more helpful and didn't made me waste my time with a numeric code. She asked me for the Trip ID # and I found it right away. VERY DISAPPOINTING. I LOST 700 DOLLARS. I HAD TO BUY ANOTHER PLAIN TICKET!!!!!"