Pros: "Staff was really friendly. Everything went well."
Pros: "Amazing crew"
Cons: "I had booked a window seat, the when I went to board, it was changed to an isle seat. I find that I dislike the sole due to the rudeness of people in general and I kept getting hit with purses and such from passing passengers."
Pros: "Easy boarding. Good entertainment. Didn’t bother me too much."
Cons: "Better good. More comfortable seats"
Pros: "Fast/ efficient"
Cons: "The little plane is always brutal. I'm not a small guy and sat next to an offensive lineman. It was tight for sure!"
Pros: "It was a smooth flight"
Cons: "More seat room"
Pros: "Comfort, efficiency and entertainment were great."
Cons: "Crew was a little sassy and sour. Maybe one gal was in a happy mood."
Pros: "Helpful crew. Arrived early."
Cons: "Plane was cold. Entertainment system didn't navigate very easily and choices seemed fairly limited on this (older?) plane."
Pros: "The flight was 90 minutes late"
Cons: "On time performance"
Pros: "Very helpful flight crew."
Cons: "A little unexpectedly bumpy."
Pros: "Nice comfort plus seat. Nice host staff"
Pros: "Friendly crew."
Cons: "A bit bumpy"
Pros: "Having the whole center three seats to myself. The food and beverages were really good as well."
Cons: "Both flights were significantly late to depart. Also the WiFi on the transatlantic flight was out."
Cons: "Plane was way too hot and stuffy, wasn't until about 20 min into flight before started to cool down."
Cons: "It was too cold on the feet during the night. The blanket was not enough. The food lacked good vegetables. The asparagus was too tough. If you wanted to avoid sugar, you could not eat breakfast."
Pros: "very helpful and pleasant crew. Warm wet towels are a nice touch. I like the water bottle for each passenger at the beginning of the trip."
Cons: "Slight problem at first with entertainement at my seat that did not work ,but a crew member restarted it and it worked fine after that."
Pros: "It is good to be able to go straight to Paris without connecting."
Cons: "Boarding was a bit slow."
Pros: "direct flight from IND to CDG!"
Cons: "Ran out of snacks by the time they got to my row"
Pros: "The crew was awesome and helped out tremendously when anything was needed!"
Cons: "On my trip from Atlanta to Mexico City it was overbooked, they booked me on a different plane, which was 2 hrs delayed...which caused me to missed the flight from Mexico City to leon."
Pros: "The pilot was extremely informative The stewardesses were helpful It was a delayed flight and they made it relax"
Cons: "Bad weather at LGA"
Pros: "In general the crew attitude toward passengers"
Cons: "Toilets have been modified that a person could barely do his needs"
Pros: "Upgrade to ComfortPlus. Movie."
Pros: "Seat was narrow from side to side; so short from front to back that only half my thigh was supported; hard; and pitched slightly forward from uneven wear. This was an exit row, so I had legroom at least. I’m 5’4” and trim. A taller, or broader person would not fit!"
Pros: "Smooth travel and good service."
Cons: "Bad boarding area in SLC."
Pros: "Crew that's it"
Cons: "The flight was 2 hours plus late and we couldn't get an accurate update as to when to pick up our son. We got text messages that were never updates, online your information was wrong and when we called agents had the wrong flight information. Terrible experience all around."
Cons: "The leg from Atlanta to Pointe de Pitre had no wifi or even old style entertainment. Bring a book!"
Cons: "Before was better no now"
Cons: "Flight attendant from IND to Minneapolis must have had a rough evening or bad morning. Service in airplane is usually poor but this one was worse. Bumping most of the passenger when passing, handing drinks behind his back, not smiling."
Pros: "No wifi couldn’t do any work"
Cons: "Was looking forward to completing some work but the wifi never came on."
Pros: "Ind-atl flight was absolutely amazing i couldn’t find really anything wrong with the flight besides spacing for seats"
Cons: "Spacing with seats"
Cons: "They had a 40 seat plane that had about 15 people and they herded everyone in the rear of the cabin. All the extra comfort seats went empty. I asked and was told I had an economy ticket so there couldnt do anything."
Pros: "The costumer services."
Pros: "Crew was excellent"
Cons: "It was delayed"
Pros: "Nice entertainment offerings on the Indy to MSP flight"
Cons: "My original flight from IND to LGA was cancelled due to weather and I was rebooked for the next day. I was forced to spend a night in a hotel near the airport. Then my flight the next day kept being delayed, first 5 min, then 20, then 40, etc until 2.5 hrs. Since the delays kept increasing, I decided to rebook on another flight with a very tight connection in Detroit--the only other option. When my flight arrived, the other fight was already boarding and I ran to make it. Luckily I got to the gate in time, just before the door closed. The original flight ended up with a 3.5 hr delay!!! That is unacceptable."
Pros: "Loved the onboard entertainment and the flight attendants were great."
Cons: "I travelled w/ one adult and two infants internationally and could not book the infants' tickets online had to do it over the phone. When we got to the airport we had to pay $255 for 5 bags, that's almost another ticket."
Pros: "Flight attendants were competent."
Cons: "Air conditioning was extremely noisy."
Pros: "Just absolutely uneventful and quick."
Pros: "Frontline staff were nice."
Cons: "Our flight was canceled last minute. Instead of a direct flight to start vacation, we ended up with a five hour layover in Atlanta. And to top it all off, they tried to double charge us for a checked bag fee."
Pros: "Clean, modern plane, friendly crew, great service"
Cons: "I liked it all!"
Pros: "the pretzels and drinks. The flight attendant was very polite and attentive."
Pros: "The cabin and the entertainment itself was great. Thank you for providing a nice, comfortable plane to fly on..."
Cons: "I'm leaving a poor review due to unfriendly staff... The flight attendant was rude and when asked a question responded with an unwelcoming attitude."
Cons: "Virtually no help from the staff"
Pros: "I liked that birding started from the last rows."
Cons: "It took 45 minutes for baggage even though it was after midnight and very few planes at the terminal."
Pros: "Efficient team"
Cons: "The flight wasn’t on the board in the airport at one point but was fine since the same crew checked our bags and flew us out. Also both to and from Nashville our flights were delayed like an hour but luckily we were super flexible with time, but if I was looking for reliability/transfers I’d hesitat"
Pros: "No the crew was fine but not amazing. It was a very noisy flight not the people on it but the plane itself. Bumpy ride but it was very cloudy so I am sure that is why. I have had better flights."
Cons: "You did the best that you could"
Cons: "As we landed in MSP my young son got sick. There was not a vomit bag available in our row. We cleaned it up the best we could. I told the gals as we exited and they were sympathetic. As my husband exited he heard them say. Well that’s lovely...I sure wasn’t impressed to hear that."
Pros: "Flight attendants worked the plane efficiently and were very attentive."
Pros: "New seats, pleasant crew"
Cons: "Flight was already an hour delayed which is understandable and unavoidable. What needs serious improvement and any airport/airline should not tolerate is delays from baggage handling services. Once we boarded we watched the baggage crew unload the last flights bags including USPS parcel cargo. Then our baggage had to be loaded. Sat on the plane for 50 mins before backing out of terminal. Complete lack of urgency on the part of the baggage handlers was very frustrating to many passengers."
Cons: "The lady checking me in said I could pay $40.00 for carry on or $25.00 to check my carry on luggage. This did not happen in SFO. The upper bins were somewhat empty and the plane wasn’t full. I don’t understand why it was different on my way home. Since I had to check my carry on, I missed the airporter by five minutes and had to wait over an hour."
Cons: "No representation at the airport"
Pros: "Staff was very friendly and patient despite setbacks. Really appreciate how hard the whole Sun Country crew worked."
Cons: "Our flight was delayed 3 hours due to mechanical issues, which ended up having us get caught in a storm in Orlando. We ultimately de-planed 4.5 hours later than planned."
Cons: "The flight was delayed for several hours due to a severe thunderstorm from MSP to JFK. The airline crew failed to update all passengers so most of us were just aimlessly pacing around the gate. The team was very disengaging, not sincere, and not professional. This was definitely a -1 customer experience as many customers complained, missed connecting flights, or like myself - had to call my office at an ungodly hour and explain that i’d be missing work"
Cons: "System failure and was not expecting a sun country subsidiary."
Pros: "I liked the direct flight and the fact that the plane was not overbooked."
Cons: "I did not like the fact that they make you pay to pick your seats before you get to the airport! And if you call they say they cannot tell you how full the fight is going to be? Definitely a lack of legroom, But as somebody else said I could fly first class if I wanted to c but as somebody else said I could fly first class if I wanted comfort LOL"
Cons: "The flight did not leave on time into Las Vegas. Sun country had no update until the flight departed the gate"
Pros: "No pude tomar el vuelo y no me regresaron nada ni pudieron cambiar mi boleto para otro dia"
Cons: "I could not take the flight and they did not return anything to me or they could not change my ticket for another day"
Cons: "Poor customer service and communication."
Cons: "One of the flight attendants was a little crabby. Not tome but to a neighbor passenger"
Cons: "the seats are not comfortable for a three hour flight."
Pros: "Quick boarding"
Cons: "We were in the last row of a 10pm flight and the flight attendants talked and gossiped the entire flight. The entire plane was trying to sleep and they talked and were obnoxiously loud the entire flight."
Pros: "I liked the local Minnesota drinks on the menu. Having MN beer was a fantastic touch (Surly Furious is the best!). Sadly, on my departing flight they were all out though."
Cons: "That you have to pay for drinks. And no peanuts or small snacks was a bummer - that's just cheap (you have to pay for those too)"
Pros: "Comfortable seating. Good service."
Cons: "All was good."
Pros: "se above"
Cons: "I had to reschedule my flight - I felt they took advantage of me when they calculated the fare -"
Cons: "No comp food. No free entertainment. Over an hour late. But we boarded early then sat and waited due to crew member not being aware of schedule."
Pros: "Everything was Ok except they keep the cabin too cold for comfort"
Cons: "Too cold in cabin"
Pros: "A surprisingly good cheese burger ($5),cheerful crew, and on-time departure and arrival. Given my low expectations for American air travel, I was pleasantly surprised."
Cons: "As always, the seats are too small, the overheads too full, and the staff a bit harried. I really shouldn't fault the airline for any of that."
Pros: "Attendance were helpful with elderly parents."
Cons: "We had to take an escalator down to the ground level and take a shuttle bus to the plane which was out on the tarmac. I don't really know why except the airport they said was busy and the plane couldn't come up to the gate. I nearly sprained an ankle because it was dark and I didn't see there was a step from the escalator platform to walk to the shuttle bus. I have never experienced that before and we have flown Sun Country from DFW to MSP several times before. They don't even give peanuts or pretzels any more and all the other airlines do."
Pros: "I appreciated the kindness and professionalism displayed by all the Sun Country agents and crew that I encountered. I also like that priority boarding included passengers who had no carry-on baggage. Good plan!"
Cons: "Plane was very cold turn on the heat!!"
Cons: "When checking in our luggage the woman asked several times how many bags and we responded several times 2.my self and my wife. My wife even held up her hand indicating she was checking her bag. The woman charged me the initial bag fee of 25.00 then charged me again for an additional bag at 35.00. That was wrong since there was 3of us flying."
Cons: "The flight was an hour-and-a-half delayed, which meant a 12:30 a.m. arrival into Minneapolis, the seats are uncomfortable (even the $25-extra exit row seat I paid for), and they don't even serve peanuts or any kind of minimal snack, not even when they're an hour and a half late!"
Cons: "I know that this is something that can't be done because people will get upset with this (parents) but I think that there should be a rule that babies and small children should not be allowed on flights that leave at 11:55 pm and arrive at 5 am. I wanted to sleep like many others on the flight but it was hard to with a screaming baby. If an adult started screaming or crying they would be detained. I actually would be willing to pay more to have a flight that is 21+ to avoid listening to a baby"
Pros: "I like traveling"
Cons: "I don't have any real dislikes the flight was just okay"
Pros: "Same as before"
Cons: "Same as before."
Pros: "Nice to get a drink especially coke products."
Cons: "A little snack would be nice like some peanuts or pretzels. I can't believe that can be much of an expense."
Pros: "The crew was really friendly, airline is really roomy and tickets are affordable. Comfortable seats and people aren't jammed on each other which is really hard to find nowadays."
Cons: "You have to pay for food and entertainment, for seats also, which is weird because then why purchase a ticket if they still make people pay $15-25 a seat! However, I am very pleased with the airline and when traveling around US I will choose it again, and reccomend to friends!"
Pros: "The courteous check- in staff. The direct flight, the amazing punctuality of the flight. In general, the flight and on ground service were great"
Cons: "The only thing that was amiss was the demeanor of one flight attendant. In a response to a (the only from us) call light she responded to us with the following sentence "what do you want". I was able to shrug off the very unprofessional response. However, I wasn't the only passenger who was put off by her attitude and this can unfortunately affect the company's reputation negatively."
Pros: "fast and good services"
Pros: "How smooth every thing went"
Cons: "How hard it was to get information on changing a flight"
Cons: "They had major problems with our boarding passes at the gate. Computer system mess up. Had to reprint our boarding passes several times for seat reassignment."
Pros: "the pilot seemed very nice and had a good sense of humor."
Cons: "It took a long time to get through ticketing as the line was long and there was only one person for the "non elite" passengers. The crew seemed nice except for one woman who seemed grumpy Overall excellent value for the flight. Thank you"
Cons: "I thought there could have at least been a snack and the beverage service seemed a bit slower than some other airlines. Otherwise all was good."
Pros: "Arrived early all aspects seamless"
Pros: "Great flight crew. Friendly and helpful. Made for a more comfortable time to travel."
Pros: "Great flight crew."
Pros: "Courteous staff. Ease of ticketing, security, boarding."
Pros: "Close to being on time."
Cons: "The departure tax from Costa Rica was not included in the price so we had to stand in an extra line to pay the tax that most airlines include in their price."
Pros: "The seat seemed broken. The main issue was that all shades were down. I thought when we took off and landed , window shades were supposed to be up? I felt like I was in a dark tunnel with shades down and lights the entire flight out and it was mid-afternoon."
Pros: "It's American you know what you get"
Cons: "No room as always but you have to wear a mask next to another mouth breather and they still keep it hot!"
Pros: "Efficient crew"
Cons: "Super crowded and hot"
Cons: "Flight attendants not enforcing mask rules. Unfortunately, many people on my flight seemed to think they're not concerned by the pandemic, and were keeping their noses out of their masks, or frequently removing their masks"
Pros: "Plane wasn’t full, they allowed everyone to spread out in the plane"
Pros: "The crew was great and I really appreciate how they accommodated a family with 4 young children"
Pros: "The entire crew and the landing"
Pros: "I liked that the armrest came up and that the walkway was a bit wider than other airplanes."
Cons: "Larger seats"
Cons: "The flight attendant was outstanding. Flexible. Good sense of humor and very professional"
Pros: "The crew was very courteous and helpful, they seemed to have a positive attitude and worked with passengers like they really enjoyed their job."
Cons: "There was a 3 hour delay outbound and a 9 hour delay inbound. On the inbound flight I was put up in a nice hotel for the day and given a $30 meal voucher. However I missed my connecting flights and had to be put up when I got back to the States. Despite getting in at 10pm I was put on a 5am flight."
Cons: "More leg room, more attentive to customers with disabilities"
Cons: "Well the flight was delayed out of Indy and then due to some emergency at Ohare, we taxied for at least 30 minutes causing me to be late for my connecting flight and now I'm still here waiting for my new flight which is delayed."
Pros: "Nice crew! Specifically remember Monica"
Cons: "Boarding was inconvenient and the plane was half empty, leaving the majority of the passengers in the back. I’m sure it’s because of weight distribution but it’s still kind of annoying."
Pros: "Desk attendant was very kind, but clearly had no idea what to tell us."
Cons: "See previous flight post, another delay for mechanical issues, another round of poor communication."
Cons: "The plane was not full. I sat in row 32 with two people on either side of me. In the row in front of me there were no people in it. What’s up with that? We also sat on the tarmac at the time that we were supposed to be deplaning. We were waiting on another plane to back out of the gate for 10 minutes. What’s up with that?? American Airlines, get your act together!!!!!"
Pros: "Row to myself. Big plane."
Cons: "Still need more wgroom as someone over 6 feet tall."
Pros: "Super great flight attendant in first class. Very friends and beautiful smile. Nice to see on stressful days traveling. Nice job!"
Pros: "Great service and fantastic landing!!"
Cons: "Nothing was wrong."
Cons: "Horrible customer service I will never fly with American again"
Pros: "It was as good as one has gotten used to"
Cons: "It was only as good as one has gotten used to"
Pros: "The staff"
Cons: "The snack selection and lack of entertainment"
Pros: "I got to sneak into the economy plus seats and no one said anything."
Cons: "Flight attendants clearly did not like each other and argued constantly. Sub-par coffee (even by international standards)."
Pros: "On time, even with de-icing. Very empty flight, so lots of room to spread out."
Cons: "The older md80’s that AA is still flying are really showing their age. It will be nice when they update their fleet."
Cons: "All the different prices for seats. I think it is a stupid system. Miss the good old days of air travel."
Cons: "Our connecting flight was late and they next flight left 5min early?! WTF! We missed the flight by 3min. 10 other people missed the flight too. Now our whole day is blown waiting nearly 6hrs for next flight."
Pros: "Spacious aircraft for a relatively short flight. I usually take a smaller aircraft that requires us to check our luggage. I'm reconsidering where I will have layovers now."
Pros: "Quick boarding and punctuality at departure"
Cons: "Plane was not confortable"
Cons: "We arrived 30 minutes early but then we waited 30 minutes for a gate."
Pros: "Quick boarding and luggage pickup."
Cons: "Mediocre staff. In my experience United is more friendly and welcoming."
Cons: "The space between seats are too small, and the seats do not recline enough (very uncomfortable)"
Pros: "Friendly flight stewardesses!"
Pros: "I liked that there were no stops."
Cons: "I had an instant panic attack when our flight was delayed because a box cutter was found under a seat on the flight that just arrived. I get honesty, but I was seriously reconsidering getting on the plane, because what if they missed something? I was working out in my head what would happen to our pets if we died on this flight, because we don't have a will yet."
Cons: "Flight cancelled. Thanks, Obama."
Cons: "Flight itself was good, but will never book via JustFly again. 2/3 of my flights were cancelled and I was never notified. Then I had to call to reschedule, which took almost an hour. Then they stated they would send my confirmation via email 24-48 hours. 3 days later and the confirmation still never came. SO I had to call again and wait another half hour. No point in booking through a 3rd party for that type of hassle."
Pros: "That it went smooth and had room on the flight. Crew was good."
Cons: "Need more than just pretzels on the plane to give out"
Cons: "4 delays and two flight changes... I was late and it was crowded"
Cons: "Flight was late, no info why, when landed in DCA NO GATE AVAILABLE - and that is past 10 PM."
Pros: "Flights were on time. Airport was clean."
Pros: "Great service, good window seat, smooth flight"
Cons: "No music/radio at my seat"
Pros: "The flight attendants on both flights were very friendly"
Cons: "They changed my flight without telling me about it. My first flight was at 8 but my plane was late. When I went to the ticket counter they changed my flight and didn't tell me when I was getting to my destination"
Pros: "The crew was good."
Cons: "Washington airport grounded our flight for no apparent reason while we were on the runway in Indy about to take off, then didn't tell us when we could expect the delay to end."
Pros: "Easy boarding, im about 6'3 so i was a bit uncomfortable being in the middle seat (not airlines fault) overall good first experience."
Cons: "Would have liked to be able to sit by my spouse being my first time on an airplane. Wasnt an option?"
Cons: "Flight delayed about two hours"
Pros: "As always, the staff was courteous and efficient. I never have any problems when I fly American Airlines. I often book my flights specifically for American Airlines when I can."
Pros: "Made it to LGA"
Cons: "Didn't make it home"
Pros: "Senior flight attendant and pilots were friendly and competent as were the checkin personnel. We also appreciated the fact that the flight was on schedule. Lastly, we were pleasantly surprised with the cleanliness and comfort of coach."
Cons: "No major complaints."
Cons: "flight booking was changed from non-stop to connecting!"
Cons: "My flight was canceled twice and had to be rescheduled. United Airlines employees at the airport were not friendly and they were annoyed by having have to deal with rebooking."
Cons: "If flights was on time I would not have to miss connecting flight in Dulles I had to stay for 22 hours in Indianapolis to be rerouted"
Pros: "In flight entertainment is provided through a screen in front of your seat. There are many different channels to browse."
Pros: "One attendant did it all. And very well. Impressive."
Cons: "More snack options."
Cons: "The booking process for a ticket is not very user friendly and confusing it was the first and last time to use your"Services" for me Can't change it anymore And it was not even a Lufthansa flight carried out by United Airlines Die"
Cons: "Everything was great"
Pros: "On time arrival"
Cons: "No in-flight service"
Pros: "Accurate information"
Cons: "Nothing . It was ok"
Pros: "How the crew approach to me and my wife"
Pros: "I got to my destination and didn’t die."
Cons: "Poorly marked gate. Late boarding time. Sat on shuttle for 20 minutes before they took us to the plane. Then we sat on the plane with the heat blasting and no air available. Flight was delayed due to maintenance."
Pros: "The team did their best to get everyone boarded quickly and make up time for the delayed flight. Even the captain was doing what he could within safety limits."
Cons: "The TV would not change channels or turn off. It was very distracting on my night time flight. And maybe it's just when you're trying to sleep, but there just seemed to be less personal space than I remember on other recent flights."
Pros: "The flight was short."
Cons: "Felt cramped and"
Pros: "A FUN HAPPY TIME AS THE CHAPS WHO SAT EITHER SIDE OF ME WERE CHATTY AND HUMOROUS - THEY WERE HAPPY THAT COLUMBUS DAY WAS TO BE CELEBRATED THIS PAST MONDAY AND WHEN I TOLD THEM I WAS TO CELEBRATE CANADIAN THANKSGIVING WITH MY SON AND HIS AMERICAN WIFE AND THEIR 2 CHILDREN - WELL LET'S JUST SAY THE 3 HOURS OF THE FLIGHT FLEW BY. SMILE"
Pros: "The crew was awesome. Very kind, polite and Professional. They made the flight smooth!"
Cons: "Need larger seating arrangements. I'm a little big and it's hard to sit alongside someone the same size or larger. Other than that comment, all was well."
Cons: "Late departure; tiny, smelly plane; cranky flight attendant."
Pros: "Crew was attentive, friendly. Captain kept us infirmed"
Pros: "Not really impressed"
Pros: "The flight staff"
Cons: "Not telling us the delays in time"
Pros: "Delayed because of weather maintenance and people"
Cons: "Tiny aisle, hard seats"
Pros: "We left on time, and arrived early."
Cons: "No down side."
Cons: "All of it. Pretty much everything."
Pros: "Movies on personal device"
Cons: "Surrounded by noisy babies"
Pros: "Very short flight seating was normal for what I expect as a guy my size"
Cons: "I couldnt figure out their wifi to check on my connecting flight. I could get other stuff to work on it but couldnt find flight information"
Pros: "Flight attendant noticed my husbands t-shirt from Galveston and talked briefly about it. Smooth flight."
Cons: "Since it was a smaller plane the seating room was tight."
Pros: "Thank you for a job well done!"
Cons: "The gate agent for United at Newark was very rude and dismissive. Would not answer any of my questions or anyone who attempted after me. His attitude was very poor and seemed to not care about his job. Plane was late arriving in Portland Maine."
Cons: "I was not given an opportunity to select a seat online. Had to call back in to do do thst."
Pros: "On time...."
Cons: "Bigger plane than usual.."
Cons: "The man beside me was severely overweight and sweating profusely!! His wet, sweaty leg was pressed up against me and he smelled awful!! Worse flight I have ever experienced!!!i I'll never fly United again!!"
Cons: "The pilot speeding up and then putting on the brakes time after time on flight from Norfolk 10:30 am to Dulles today. Very rough flight and it was beautiful smooth air today. I'm a private pilot and could not figure out what was going on,"
Pros: "The Indianapolis airport"
Cons: "The plane is too small, I'm 6 foot 4 inches tall and there no leg room, my leg was raising the middle arm rest, I apologized to the guy next to me...he was cool about it. The plane does not absorb turbulence very well. That plane is to small for a flight that is a little over 2 hours"
Cons: "Long wait on the plane on the tarmac."
Pros: "On time quick flight."
Cons: "No legroom, snack a joke, no entertainment."
Pros: "Nothing terrible I've had better!"
Pros: "Flight staff was wonderful."
Cons: "Newark Airport. The terminal was probably 60 degrees. Navigation signs were the least helpful of any airport I've flown out of or into."
Pros: "Finally arriving at the destination."
Cons: "We were stranded in Newark with little to no air conditioning in 90 degree heat. Our flight was delayed 9 HOURS. I lost an entire day of my family's vacation because of United Airlines and their massive blunder. They said it was because there was no air conditioning, but at the same time they said their crew clocked out and we had to wait for new personnel to man the plane. I find it hard to believe that this couldn't be foreseen and avoided. By the time we finally got our crew, we then had to await for a storm to pass, and then 40 other planes had to take off first. All United offered in apology were $10 vouchers that expire in two days, and a free drink on the plane."
Pros: "On time and friendly to Portland as always."
Pros: "On the way to Chicago I was pleased with the staff."
Cons: "I knew I had a layover in Chicago but what I didn't know was that I would have to sit on a plane for over an hour with no air conditioning. It was incredibly hot and because of this I missed my flight to LA which took off earlier than my ticket said."
Cons: "Upon arrival the flight attendant left me stranded on the tarmack without a wheelchair for 20 minutes. I have serious balance issues and was terrified. My connection was very tight and I barely made my plane to Portland. The pilot finally saw the problem and got the assistance I needed. This was the most frightening wheelchair experience I have even had."
Pros: "I had no complications before/during this flight. It was as if the air travel angels were smiling down on me, making little decisions like, "Sure. Give her that rare luxury of having no one sitting beside her... twice in a row. And toss in not one, but two of those United Airlines cookies." (Those cookies are sooooo good.) Really, at the moment, I can think of nothing anyone could've done any better."
Pros: "There were empty seats and the very polite flight attendant offered for me to move without me having to ask."
Cons: "I arrived at my final destination and walked to baggage claim. I was just standing there waiting when a young girl walked by me in a uniform and said rudely and almost annoyed, "do you have a question". I replied that I was waiting on my bag. She then said these are it and I said so my bag has been lost? Without any empathy AT ALL she again, rudely and now most definitely annoyed said Do you have your bag tag? I said yes and she proceeded to walk away to a corner office. I assumed I was to follow. She took my tag, no communication at all from her, I said what are you doing and she replied I have to file a claim. She then proceeded to tell me that Newark Airport was horrible and never travel through there if I know what's good for me. This was extremely unprofessional. I was simply wanting some guidance from her on what to expect etc. I had to ask her what my next steps were. She handed me a flyer and said if I had any questions to call baggage information listed on the pamphlet. I left. The next day at about 1 p.m. I called the number and the update said my bag had left the airport and was out for delivery. Keep in mind that I had to work the next day after the airline losing my bag and had to purchase shower items etc due to them being in my lost bag. Portland jetport and my home address is less than 40 minutes apart, yet my bag did not arrive at my home until 8:30 p.m. and I'm also not confident it would have ever arrived because I called around 7 p.m. and spoke with someone who called the delivery service to ask their ETA. I paid $25 to check my bag and yet it was lost. What did I pay for?! If I can help it, I will NEVER fly United again and I'll be certain to tell everyone I know about my experience with this airline."
Pros: "Courteous and friendly employees..helpful"
Cons: "This flight was cancelled and the later flights to Portland were all full, so I was offered a flight to Boston instead, with no refund for the bus ticket from Boston to Portland, and of course my bag did not arrive with me."