Pros: "Crew was friendly and efficient. The flight got in slightly early. Baggage was swiftly delivered after our arrival."
Cons: "Very little legroom. I would have appreciated a small lunch item, beyond a tiny bag of almonds or two small cookies. But this is where we are these days with air travel."
Pros: "Easy boarding. Good entertainment. Didn’t bother me too much."
Cons: "Better good. More comfortable seats"
Pros: "Fast/ efficient"
Cons: "The little plane is always brutal. I'm not a small guy and sat next to an offensive lineman. It was tight for sure!"
Pros: "Comfort, efficiency and entertainment were great."
Cons: "Crew was a little sassy and sour. Maybe one gal was in a happy mood."
Pros: "The gate agents and flight crew were very accommodating."
Cons: "I was extremely annoyed that TSA Pre-Check was unavailable at Terminal 2 at 8:15am. This is unacceptable and not the TSA's fault. I fault the airline for this oversight. Delta needs to communicate better to the passengers if there is a possibility of this service being unavailable at an airport."
Pros: "Helpful crew. Arrived early."
Cons: "Plane was cold. Entertainment system didn't navigate very easily and choices seemed fairly limited on this (older?) plane."
Pros: "The flight was 90 minutes late"
Cons: "On time performance"
Pros: "Very helpful flight crew."
Cons: "A little unexpectedly bumpy."
Pros: "Nice comfort plus seat. Nice host staff"
Pros: "Friendly crew."
Cons: "A bit bumpy"
Pros: "Having the whole center three seats to myself. The food and beverages were really good as well."
Cons: "Both flights were significantly late to depart. Also the WiFi on the transatlantic flight was out."
Cons: "Even the baggage was quick (highly unusual for Columbus, Ohio)! Everything went smoothly."
Cons: "It was too cold on the feet during the night. The blanket was not enough. The food lacked good vegetables. The asparagus was too tough. If you wanted to avoid sugar, you could not eat breakfast."
Pros: "Although the weather was sketchy and the flight was delayed about 2 hours, the actual flight was much smoother than forecasted."
Cons: "First time I've experienced a boarding procedure that seemed disorganized."
Pros: "Departed on time. Very courteous crew."
Pros: "It is good to be able to go straight to Paris without connecting."
Cons: "Boarding was a bit slow."
Pros: "Immagration was fast and organized didn't take long to move through customs. Quick and smooth"
Cons: "It was a late flight and didn't see the flight crew much at all"
Pros: "The crew was awesome and helped out tremendously when anything was needed!"
Pros: "Excellent crew, snacks and coffee, comfortable economy seats. Plane landed 15 min early. Bags beat me to the carousel."
Pros: "Generally, Delta is cleaner, their terminals are much nicer, and the experience is better than one with American and United. I wish they had more direct flights to my normal destinations--I'd fly with them more!"
Cons: "Someone unloaded a lot of crumbs on my tray table and they all got smooshed on the back of the seat between the tray table and chair. It was pretty nasty. (The tray table was clean, the back of the seat wasn't. Please be nasty.)"
Pros: "Upgrade to ComfortPlus. Movie."
Pros: "Gate Agent was extremely helpful and compassionate regarding making sure our family (traveling with adolescent children)was accommodated ."
Pros: "Smooth travel and good service."
Cons: "Bad boarding area in SLC."
Cons: "The leg from Atlanta to Pointe de Pitre had no wifi or even old style entertainment. Bring a book!"
Pros: "Very comfortable and didn't feel cramped. Quick flight."
Cons: "No choice in snack and I couldn't eat what I was given. Staff appeared checked out and not bothered. No entertainment but it was a quick flight."
Cons: "Before was better no now"
Pros: "Female flight attendant was incredibly personable and had a bubbly personality. Definitely made you want to smile"
Pros: "Very comfortable seat and nice boarding and exit."
Cons: "Not clear at all on what was complimentary, etc. Had a very large man next to me, practically sharing my seat so getting any needed work done was out of the question unfortunately."
Cons: "Flight attendant from IND to Minneapolis must have had a rough evening or bad morning. Service in airplane is usually poor but this one was worse. Bumping most of the passenger when passing, handing drinks behind his back, not smiling."
Cons: "Not enough room. Could have better technology and better food choices."
Pros: "The initial boarding process was quick, smooth flight"
Cons: "I've never had a flight wait over 30 minutes past departure got other people to make a connection and get on to this flight. Seems beyond normal and wrong to those that were there in time and on the flight to support an on time departure"
Pros: "Ind-atl flight was absolutely amazing i couldn’t find really anything wrong with the flight besides spacing for seats"
Cons: "Spacing with seats"
Cons: "For the second consecutive Delta flight, one at LGA, one at JFK, (it’s never happened on any other airline) TSA pre-check was closed and over a dozen agents trying to upsell the CLEAR program were working hard to get people to spend $175 not to wait in the resulting one hour long line."
Pros: "Had tv & movies available but kept losing signal"
Cons: "Terrible turbulence. Very rough landing. No beverage service. Late taking off."
Pros: "Loved that they had access to connecting info on board"
Pros: "I was going for weekend trip and because of delays I would've been there less than 20 hours. But Delta was terrific in giving me a refund and essy to work with via Twitter. 2 hour phone delay but they called me back to complete refund."
Cons: "Chaos at gates. Changed gate 3 times. No real updates."
Cons: "Delayed flight, mechanical"
Pros: "Got on earlier flight as standby."
Pros: "This doesn't really have to do with Delta Airlines however it does affect my experience. I had a very rude TSA agent speak to me na very degrading tone prior to boarding the plane. This experience affected my travel experience with Delta. I realize this person is not a Delta employee however the rudeness that I experienced affected my travel experience."
Pros: "Nice entertainment offerings on the Indy to MSP flight"
Cons: "My original flight from IND to LGA was cancelled due to weather and I was rebooked for the next day. I was forced to spend a night in a hotel near the airport. Then my flight the next day kept being delayed, first 5 min, then 20, then 40, etc until 2.5 hrs. Since the delays kept increasing, I decided to rebook on another flight with a very tight connection in Detroit--the only other option. When my flight arrived, the other fight was already boarding and I ran to make it. Luckily I got to the gate in time, just before the door closed. The original flight ended up with a 3.5 hr delay!!! That is unacceptable."
Cons: "Paid for Comfort+ at the Kiosk. My app said I had a Comfort+ seat, but at boarding found out I had two (yes, two) non Comfort+ seats assigned to me. Had to call and tweet to get my payment for Comfort+ back. All in all a very poor showing for Delta's seat assignment and reservation system."
Cons: "Did not know they made planes with so little room inside. It was made for people under 5 foot tall with no carry on luggage. Crew took up over head luggage storage."
Everything went very well. The crew and flight attendants were awesome. A 1hour and 20 minute flight. Enjoyed it, one step closer to home! 😃
Pros: "Plane wasn’t full, they allowed everyone to spread out in the plane"
Pros: "The entire crew and the landing"
Pros: "I liked that the armrest came up and that the walkway was a bit wider than other airplanes."
Cons: "Larger seats"
Cons: "Paid for a seat with extra legroom, but passenger in next seat allowed small child to run back and forth in the legroom. Nothing was done when observed by crew"
Pros: "Crew was good"
Cons: "Plan was in poor condition and needs updated and cleaned"
Pros: "The crew was very courteous and helpful, they seemed to have a positive attitude and worked with passengers like they really enjoyed their job."
Cons: "There was a 3 hour delay outbound and a 9 hour delay inbound. On the inbound flight I was put up in a nice hotel for the day and given a $30 meal voucher. However I missed my connecting flights and had to be put up when I got back to the States. Despite getting in at 10pm I was put on a 5am flight."
Cons: "Late. Again. For no good reason."
Cons: "More leg room, more attentive to customers with disabilities"
Pros: "Everything was great!"
Cons: "Well the flight was delayed out of Indy and then due to some emergency at Ohare, we taxied for at least 30 minutes causing me to be late for my connecting flight and now I'm still here waiting for my new flight which is delayed."
Pros: "Crew was good"
Cons: "They moved us to 6 different gates and took us off a plane due to computer problems."
Cons: "The plane was not full. I sat in row 32 with two people on either side of me. In the row in front of me there were no people in it. What’s up with that? We also sat on the tarmac at the time that we were supposed to be deplaning. We were waiting on another plane to back out of the gate for 10 minutes. What’s up with that?? American Airlines, get your act together!!!!!"
Pros: "Super great flight attendant in first class. Very friends and beautiful smile. Nice to see on stressful days traveling. Nice job!"
Pros: "It was a quick flight! The crew was nice & the landing went smothly!"
Cons: "It was a full plane!"
Pros: "Great service and fantastic landing!!"
Cons: "Nothing was wrong."
Pros: "Legroom was great!"
Pros: "Boarding was quick, flight took off and landed close to the time it was supposed to."
Cons: "Seats could be more comfortable, first check d bag could be included instead."
Pros: "It was as good as one has gotten used to"
Cons: "It was only as good as one has gotten used to"
Pros: "The staff"
Cons: "The snack selection and lack of entertainment"
Cons: "Plane was delayed 1.5 hours. Rental Car reservation was at a location 30 miles from the airport, not the airport rental location. Had to transfer reservations which cost an extra $30..."
Pros: "It was a very good fight"
Cons: "I didn't like the fact that the gate kept on changed 3-4 times and that it was delayed for an hour"
Pros: "On time, even with de-icing. Very empty flight, so lots of room to spread out."
Cons: "The older md80’s that AA is still flying are really showing their age. It will be nice when they update their fleet."
Pros: "This was a horrendous experience."
Cons: "I've had flights canceled before, but clearly American Airlines/ JFK is not equipped to manage. American Airlines online hung up on me after 24 minutes of being on hold. I waited in line for 2 hours to get on another flight home and the attendant first suggested to fly me to Charlotte then Cleveland where I would arrive a day late after I'd been traveling with my elderly parents for 24 hours. Additionally, once we changed flights and had to go to Newark, it took an hour to print (yes, print) our new itineraries for United and then when the cab should have arrived immediately, we waited 45 minutes. I was displeased."
Cons: "American Airlines flying out of DCA is highly disorganized. I will look to fly to Washington-Dulles next time, or just avoid American Airlines altogether."
Cons: "We arrived 30 minutes early but then we waited 30 minutes for a gate."
Cons: "The space between seats are too small, and the seats do not recline enough (very uncomfortable)"
Pros: "Staff was nice."
Cons: "Again boarding and unboarding was very slow."
Cons: "multiple delays from American airline in Madrid and Chicago, not giving me good alternative, not owning the issue, multiple flight chnages"
Pros: "Ontime working airplane with good crew"
Cons: "Setting is crowed especially when person in front reclins entertainment does not support many android and no kindle device"
Cons: "Flight itself was good, but will never book via JustFly again. 2/3 of my flights were cancelled and I was never notified. Then I had to call to reschedule, which took almost an hour. Then they stated they would send my confirmation via email 24-48 hours. 3 days later and the confirmation still never came. SO I had to call again and wait another half hour. No point in booking through a 3rd party for that type of hassle."
Cons: "Dirty food trays trash jammed down it and flight attendant said the she doesn't touch that cleaners doBeing"
Cons: "4 delays and two flight changes... I was late and it was crowded"
Cons: "Flight was late, no info why, when landed in DCA NO GATE AVAILABLE - and that is past 10 PM."
Pros: "Like I said before the crews were on time. The seats were comfortable and big enough. Everyone on the crew were very nice and made sure we were informed of procedures."
Cons: "There is nothing I can say negative."
Cons: "Plane delayed, had to switch to new plane which was after two hours"
Pros: "Fares were great"
Cons: "No update for upcoming travel arrangements"
Pros: "The stewardess was professional and engaging; very helpful."
Cons: "I would have liked to watch a movie, and I don't believe there were any monitors."
Cons: "Didn't take this flight"
Cons: "I didn't like how we were 20 minutes early yet after 1.5 hours of sitting on the Tarmac that I missed my connection by a few minutes. I wish the crew hadn't falsely informed the passengers onboard that the other planes would be delayed with the communication issue @ Reagan (DC)."
Pros: "The crew was good."
Cons: "Washington airport grounded our flight for no apparent reason while we were on the runway in Indy about to take off, then didn't tell us when we could expect the delay to end."
Pros: "As always, the staff was courteous and efficient. I never have any problems when I fly American Airlines. I often book my flights specifically for American Airlines when I can."
Cons: "Very narrow seats. I am not very tall and my knees were hitting the seat in front of me"
Pros: "Fast entry... Great crew"
Cons: "Flight delayed 4 hours, AApersonnel at Luis and counter a little rude, seat was broken on plane....waited almost an hour for luggage!"
Pros: "our flight was changed from Kansas to Chicago to Cleveland Everything was eine."
I want my money back; You did not deliver me to my destination because of the flight delay, and I will lose a lot as a result. If you don't pay me back, I'll go to court
Cons: "My flight was canceled twice and had to be rescheduled. United Airlines employees at the airport were not friendly and they were annoyed by having have to deal with rebooking."
Cons: "If flights was on time I would not have to miss connecting flight in Dulles I had to stay for 22 hours in Indianapolis to be rerouted"
Pros: "The crew went out of their way to ensure the comfort of passengers."
Cons: "No complaints"
Pros: "In flight entertainment is provided through a screen in front of your seat. There are many different channels to browse."
Pros: "Nothing, worst experience I’ve ever had traveling. Up for nearly 2 days and with no help from the local airport staff."
Cons: "Everything, no customer service whatsoever"
Cons: "The booking process for a ticket is not very user friendly and confusing it was the first and last time to use your"Services" for me Can't change it anymore And it was not even a Lufthansa flight carried out by United Airlines Die"
Pros: "On time arrival"
Cons: "No in-flight service"
Cons: "Flight late for 2 hours and poor assistance"
Cons: "Excellent flight nice ground and flight crew"
Cons: "The tickets we purchased should have taken us from Indianapolis to San Diego with a 2 hour-ish layover in San Francisco. Instead, we got changed to Indianapolis to San Diego with a 15 minute layover in Chicago. Our plane landed in Chicago 20 minutes early, but then we sat out on the runway for 45 minutes waiting for a gate despite being able to see 3 or 4 open gates from our window. We didn't get to deplane until after our connecting flight was already boarding and both my fiance and I had to use the restroom really bad. Needless to say we had to literally run to catch our connecting flight."
Pros: "How the crew approach to me and my wife"
Pros: "Everything went well"
Pros: "The flight was short."
Cons: "Felt cramped and"
Pros: "Service was excellent and was on time"
Pros: "The seating was comfortable. On the Chicago keg I was seated in the middle and was not stuck with people who were too big for the seat. I noticed there was an overweight person in first class. Does United have strict policies on size?"
Cons: "Just the fourth seating group had trouble finding a place for my roller board carry on."
Pros: "The staff all the way through were awesome. Facilities were clean and as expected."
Cons: "Policies about ultra economy tickets sucked. I'm certain I was warned multiple times in the fine print about the hazards of buying a cheap ticket. The fact I was forced to spend money to check a bag and given undo stress about whether or not I'd get bumped because you're not allowed advanced check-in or guaranteed seats with basic economy ticket is not right. Seems the price should simply be the cost to guarantee a basic flight (two carry-on's, guaranteed seat assignment, advanced check-in) so folks can opt out and go for a cheaper ticket on another airline that offer a cheaper fare for the above mentioned guaranteed basic flight options. Felt like a bait and switch."
Pros: "Ability to move me on the flight swiftly."
Cons: "Layover was minimal backseat of short time from one flight to next terminal."
Cons: "We arrived at the Newark Airport 3 hours before our flight, arrived at our gate, as designated, 45 minutes before boarding. Nowhere around the gate, on any monitors, did we see our flight number posted. Three airline attendants, at three different desks, at our gate were all talking at the same time announcing flights. I heard our flight # announced once. My husband asked one of the attendants about our flight and they said it was delayed an hour. That was BS. We nearly missed our flight because it was boarding at that time."
Pros: "The crew was incredibly nice, and the plane was very clean."
Pros: "easy boarding nice roomy uncrowded plane"
Pros: "Delayed because of weather maintenance and people"
Pros: "We left on time, and arrived early."
Cons: "No down side."
Cons: "Plane was small and cramped. So small you could not get a carry - on in the overhead bin. Also I did not receive an electronic scan to get on the plane. Wasn't I supposed to get one ?"
Cons: "All of it. Pretty much everything."
Pros: "Movies on personal device"
Cons: "Surrounded by noisy babies"
Pros: "Even though I was on connecting flights and weather sounded like it might interfere, that was not the case. Each flight went smoothly and easily. It was a fantastic travel day."
Pros: "Staff were courteous, efficient, and friendly. Bathroom was clean. Gate check of bag worked. Flight was smooth and uneventful. (just what it should be!)"
Pros: "Thank you for a job well done!"
Pros: "4 hours late leaving bc they were waiting on a plane."
Cons: "I was not given an opportunity to select a seat online. Had to call back in to do do thst."
Pros: "No wifi on plane, unable to use the United app."
Pros: "The Indianapolis airport"
Cons: "The plane is too small, I'm 6 foot 4 inches tall and there no leg room, my leg was raising the middle arm rest, I apologized to the guy next to me...he was cool about it. The plane does not absorb turbulence very well. That plane is to small for a flight that is a little over 2 hours"
Cons: "Flight was delayed to 4 hours now I'm rushing all over to get to my connecting flights"
Pros: "Nothing terrible I've had better!"
Pros: "Quick flight got in earlier than scheduled, but smooth flight"
Pros: "Clean flight, boarding went smoothly, everything on time."
Pros: "The crew is kind"
Cons: "UA flights always get delayed and this time I failed to catch my connecting flight to London. I was rescheduled to the flight in the morning of the second day. And when we were heading for London half way, the pilot said some sensors stopped working and we had to come back to Dulles. To be honest, I will never take UA flights anymore, it is just TERRIBLE!"
Pros: "Got home safe"
Cons: "My flight was cancelled to Akron had to reschedule a flight to Cleveland they lost my baggage and inconvenienced my husband to come and pick me up. Very dissatisfied. Would you go back using tgat airline when it wastes time on your vacation and delays you getting home without baggage?"
Pros: "Getting to my destination"
Cons: "Cold service, playing taxi around Chicago for 45 minutes and arriving late, taking off from Chicago and boarding late, Geo Metro style cabin."
Pros: "On the way to Chicago I was pleased with the staff."
Cons: "I knew I had a layover in Chicago but what I didn't know was that I would have to sit on a plane for over an hour with no air conditioning. It was incredibly hot and because of this I missed my flight to LA which took off earlier than my ticket said."
Pros: "Loading was quick and easy with smiles and greetings from hostesses"
Cons: "No drink service on either flight, dumped on jetway and had to take bus to a gate and then navigate to our new gate. This made short layover time even shorter. I flew United down there and had drink service for that led of flight with them."
Pros: "the crew is awesome and very helpful and slightly speedy"
Cons: "I was hoping for a window seat the entire flight the only disappointing thing"
Pros: "Courteous and friendly employees..helpful"
Pros: "No problems"
Cons: "Little bumpy but bad weather"
Pros: "The attendant was very gracious and caring. Kudos to the pilots. They handled the aircraft very well under questionable winter weather even for the great lakes region."
Cons: "Had a three hour wait for an aircraft. The wait was for a flight to come in form Ottawa. There seemed to be plenty of other aircraft sitting around O'Hara not being used. Also the deicing process can use some much needed review. Having to wait over an hour for a deice unit to come to the aircraft is just way inefficient and I would think more costly to the company. It is certainly irritating to your customers who have just spent three, maybe five or more hours in a crappy air terminal waiting to get the heck out and on their way home."
Plane was over an hour late taking off and then when we landed we had to wait on the tarmac for 45 minutes.
We had a 7hr delay because of under staffing and we were short a pilot
Everything was smooth. Great communication
Both my flights were delayed. From either paperwork or waiting for crew. Gate changed twice. Wondering why they give times and gates. Seems nobody knows what's going on.
Cons: "After waiting over 6 hours and several delays, missed flight as boarding announcements were not made to area just adjacent to boarding gate."
Pros: "The chicks were hot"
Cons: "Seats don’t recline and you have to pay for water"
Pros: "More comfortable seats and leg room"
Cons: "Being able to pick my seat for free, $3 for a bottled water not good."
Pros: "Seat doesn’t recline"
Cons: "Give at least a drink"
Pros: "Not much besides the Flight crew was kind."
Cons: "Spirit airlines charges you money for water!!! For water!!! I was on a four and a half hour flight from LA to CLE, and didn’t bring my credit cards or a bottle of water with me. I could t get a bottle of water because they charge for them. How is that even legal? I sat thirsty considering drinking the water from the airplane lavatory. Beyond that the seats don’t recline and you get nickle and dined for everything. I would never fly this airline if I didn’t need to travel to CLE where they appear to be one of if not the most dominate airline."
Pros: "At the gate the staff member noted that I had asked for a wheel chair & sought me out. Then she proceeded to find Someone to trade seats with me because I was assigned Row 30. I was then given a 3rd row seat. Since I have some difficulty walking this saved me from having To walk the entire length of the plane. The plane was completely full. I truly appreciate the kindness your staff member Showed to me. I only wish that I knew her name Also the plane arrived 30 minutes early at my Destination."
Cons: "In checking in online it took over 30 minutes to do So because I kept getting the message that no seats Were availble. I finally called the help number & it Continued to give me the same message even when I followed her instructions Finally she told me that My browser was incompatible with your system. I had To sign on to a new browser before I could complete the check in. I also could not add my TSA number to my ticket. The Staff member had to do this. I do not like the fact that I can’t even get a glass Of plain top water on the plane without paying For it I also didn’t like the fact that a person I spoke with Paid $69 one way & I paid 5 times this amount For my ticket."
Pros: "Price an service"
Cons: "The same price today"
Pros: "Nothing. I hate everything there is about Spirit Airlines"
Cons: "It started with the employee at the ticket counter who could not have been ruder if she tried. I have dealt with Comcast and all of the other "nightmare" customer support companies and she is still the worst person I have ever spoke with. If I was her employer, I would have fired her ten times over. It all went downhill from there. Spirit Airlines is the equivalent of the Greyhound Bus. It is gross, the employees suck, and there is not a single redeeming quality about them. I hate traveling Spirit and really regret purchasing that ticket!"
Pros: "The quick boarding process after several delays"
Cons: "The flight was scheduled to leave at 11:28am, we boarded at 3:15pm. I understand some delays are inescapable, however, not at anytime was there a gate agent to answer any questions as to why the multiple delays. The gate agent arrived when the plane did. The only way we knew we were begin delayed is to look it up online or in my email. This was the day MCO was closing at 5pm because of hurricane Irma. People were anxious to leave Florida and with plans to fly out, they were unprepared to stay."
Pros: "The flight attendants on the plane were very friendly"
Cons: "The attendant at the entrance were extreamly rude and not helpful and made me feel uncomfortable. When I got to my gate I was told I needed to pay for my carry on and initially I was okay with it because I thought it would be going under the plane but the still made me take it on the plane so technically i paid for a carry on and top of that I had to wait about 5 minutes for the two workers to finish their "personal" conversation about a vacation one of them had for them to take care of me. This is my first bad experience with spirit airlines after flirting with them for many years and I am very upset"
Cons: "I thought I was getting a cheap flight. Wrong! By the time I added in the cost of checking a bag (even pre-check in), I was pretty much in the same ballpark as other flights. If I wanted to select my seat, that would have made it even more. The seats were hard and did not recline at all and I was on a 4.5 hour red-eye flight. There wasn't any food available to purchase. On top of everything, I had to change my flight, which I did on Spirit.com. I purchased my bag check at the same time. When I got to the counter, my bags were paid, but my flight was not changed. I had to pay to change it at the counter (fortunately, there was room on the flight). They would not take any responsibility, just kept telling me it was my fault since I booked my flight incorrectly in the first place. Terrible airline, will not use again."
Pros: "Fare was lower than most other options, if not all. Flight was quick. Email notifications/updates prior is a plus."
Cons: "Seat layout should be more similar to Frontier if going for economical, but keeping people comfortable."
Cons: "Outbound to BOS there was over 4 hrs delay, yet we had to be at the airport in time for the original departure time. The staff for the most part were not very sym"
Cons: "Almost didn't get a seat because plane was overbooked. Luckily others stayed back in FL. $55.00 for a carry on is highway robbery. Crew not very pleasant and trying get me to apply for a Spirit credit card is a joke. Never again."
Pros: "My biggest complaint is just how there is a fee for everything. The worst being carry on bags. Just being to have just one normal sized bag would have been good."
Pros: "No lines, if you have a carry on. The Kiosk was very easy to use to print your boarding pass. The seats were comfortable for me because I'm 5'5" . Slept all the way there and sat in the middle. I have no comments on the food or drinks because I did not purchase the items."
Cons: "You have to pay for everything extra, from seats, to luggage, and carry-ons, and snacks and food but that is the price you pay for cheaper tickets."
Cons: "the website is the worst thing i have ever navigated. it is so badly designed, it is the worst. seats are bucket seats, plane wasn't on time, then delayed again on the runway. baggage and seating fees added on, was too expensive for such a flight. will not fly spirit again."
Pros: "Was right on time. Smooth check in."
Pros: "I guess I don't like anything that spirit has - except for the price which I finally disliked"
Cons: "I have my flight at 9.30 AM and I was at the airport by 8.30 AM. I had to find out where the check in counter is and I was at the check in counter at 8.40. By the time my turn came, it was 8.50 and the agent said I am late as the gate closes 8.45 AM. There is no mention in the itinerary that the gate closes 30 minutes before departure and I was there 45 minutes before the take off. I didn't get a next flight. Now, I can't even cancel the return flight and I lost all the money for the trip. I called the customer service and they said they cant do anything except to book another ticket the next day. Why do they think I would ever travel with them again!!"
Cons: "Very rude flight attendants like I understand you guys work all day and I'm sure it gets old flying back and forth and I bet you have terrible customers but I am not one of those so to be rudely disrespected and ignored was truely hurtful. I was ignored over and over again when they were in the back talking when the no seatbelt sign was on there was no reason they couldn't come in and asked me if I needed something and it was like this for the whole four hour flight. Then when I got up and went to the back of the cabin they got upset with me for apologizing for interrupting them been enquiring about my question she stuck her hand up in the air and told me that she was talking. Very rude. I know the flight is cheap but next time I think ill just pay extra for politness. :'("
Cons: "The fact that they boarded us knowing they had to do a repair or examination of what happened to the plane with a bird strike and fill out the paperwork."
Pros: "cheap, spacious leg room. Got me from point A to point B."
Cons: "Receptionist at the airport terminal was rude. Also on the outbound flight the gate was changed but no one was notified."
Pros: "The main flight attendant who did the announcements was a hilarious, irreverent funny guy who actually made me pay attention to all of his announcements for the first time in years. The Southwest flight attendants are sometimes cute, but this guy was HILARIOUS. Made the trip a true delight. Best thing about Spirit airlines is this one guy. The seats were comfortable and pretty spacious for airlines today."
Cons: "Spirit's "no frills" gimmick is really just annoying because by the time you get the things you NEED, all of which you have to separately pay for on Spirit, you have paid more than you would on any other airline. And every time you have to pay for another dang thing, you feel like you are being scammed just a little bit more. I try so hard to avoid Spirit airlines but sometimes it's the only way to get where I need to go. Before I click the "book" ticket, I add up all the extras I know are coming to make sure it REALLY is the best fare."
Cons: "I logged on spirit.com the day before to check in, print my boarding pass, and update my contact info for flight updates. I was not once contacted via email or text that my flight had been delayed three times. It was supposedly mechanical. Once aboard 5 hours late, we sat in the hot sun for another 45 minutes before moving. The pilot came over the speakers once at cruising altitude to say it would be another 2hours and 35minutes (the flight attendants had just repeatedly announced 1hour 25minutes). It was a mess and seemed incredibly unorganized."
Pros: "Flight from Boston to Cleveland was only delayed 10 min. Return flight was a different story."
Cons: "Return flight landed on time but taxied on the runway for 2 hours (longer than the total flight time). Was only offered 1 small glass of water filled 1/2 up & 1 small package of 2 cookies as a result of federal regulations. Flight attendants & pilot only updated passengers every 25 min, saying it would only be another 10 min longer. As the updates were no accurate and late, passengers including myself were extremely frustrated. Mentioned delay of finding a gate was due to "politics", which I've never heard before. Was extremely disappointed in the way Spirit handled the situation and would not recommend this airline to people as a result."
Pros: "I liked the base price of the fare. I also liked the staff and flying experience from Cleveland to Las Vegas. That reference may be the only thing that causes me to consider a 2nd flight with Spirit."
Cons: "I did not like the boarding process, a single line for ALL customers regardless of whether or not you already have a boarding pass, my luggage was damaged and no note or apology from Spirit it was just loaded on the conveyor belt as if it were received that way, threats of the gate permanently closing 35 minutes before boarding despite having to sit on the plane until the plane was scheduled to leave 35 minutes later, fees for everything from carry-ons, to seats, to snacks and regular beverages on super long flights, and the list goes on..."
Pros: "I liked the fact that the plane did not crash you know i originally type the overall rating as poor only it took to long to load on the computer - i then chose a better classification and it loaded instantaneously. I certainly would have hesitations in sending a child or elderly person traveling alone granted the seat belt sign went on and an elderly gentleman was making his way from the front of the plane to the back bathroom - the female flight attendant told him to get to his seat or be prosecuted to the fullest extent of the law - have we come to this in our society or is this the spirit of Spirit Airlines."
Cons: "the airlines treated the flight attendants as bar maids and their only were interest was in swiping a credit card. everything on this air lines cost money - carry on baggage, water soda i wondered what a vomit bag would have cost. Plan ahead as you have to ask in advance for a bag. the flight left late and arrived late. Passengers could get dehydrated with no water on a long (more and a few hours) flight. with everything costing money; it appears cheap - Is Spirit Airlines also being cheap on the maintenance. I am sure you are not - this is a rhetorical question."
Pros: "Once you get over the fact that your ticket only gets you a seat, the airline was great. The plane was like new, clean and roomy. The boarding process was efficient. I felt very safe."
Cons: "At first you feel like its a "low budget" airline and that they maybe cutting corners where it counts like safety. But that was not the case. Although I get the concept, I would have liked to at least printed my boarding pass at the gate without a cost or have the boarding pass sent to my phone. Also, the ticketing counter line was VERY slow in Atlanta. Be aware that even a carry-on cost money and if you think you are going to slid by with a slightly larger bag, it could cost you $100 at the gate and losing your seat and being on standby."
Pros: "Expensive bags"
Cons: "Bag check was more than flight."
Pros: "The flight attendants were pretty great."
Cons: "As soon as I sat down and figured out I couldn't move my seat back I knew I had entered a nightmare. The guy sharing my row was a selfish jerk who kept putting his items on the middle seat to claim "his territory". There were 3 babies on the red eye flight who took turns crying, so almost the whole flight was speckled with little baby outbursts of emotion. And the amount of leg room provided is just absolutely ridiculous for anything longer than an hour flight! I'm certain the CEO of the company that runs Spirit Airlinesflies first class on another airline and never flies crappy old Spirit!"
Pros: "There's nothing really that jumps out at me that makes me scream I love this airline because, let's face it, unless you charter yourself a flight or put yourself in first class; flying really sucks no matter what company you fly with. The only real perk of this airline that is usually pretty consistent are the flight attendants. Their jokes in the beginning lighten the mood and put people who really hate flying at ease for a moment, otherwise they are always attentive and use the right amount of sass to the fellow passengers that need to be put in their place ;) I also like that when my flight is delayed your company updates pretty frequently, it would just be nice to maybe give tentative landing/boarding/take off times because there is usually just one new time and it's hard to tell whomever is waiting on you, what time the new arrival will be."
Cons: "I know I can't complain about the man behind me that incessiently cussed while simultaneously pushing on the back of my seat in his own little pity party, or about the little girl who rested her feet on me for at least an hour-- that's not your fault! Your passengers chose you! But a few things that your may want to look at improving would be timeliness; My last 5 flights have all been delayed to some degree, life happens and I understand 15 minutes, half an hour.... But my flights tend to range around an hour delayed, 2 hours, 4 hours delayed this past thanksgiving... Like I said, I know life happens but maybe there is a way to improve this. Next, yes, all airplane seats are uncomfortable, but the one next to me was visibly broken but still had a person placed in it-- that's not me sitting in it but if I paid $25 for a specific seat and it turned out to be busted I would be pretty pissed- so all I'm saying is if you're charging people for seats, make sure there is enough maintenance and up keep that people are getting what they pay for. Lastly, cleanliness... People don't clean up after themselves even if it's asked of them and it's starting to really turn me away from the airline. There has been food smashed in my seat, gum and other unidentifiable things smashed in the carpet or seat back and it just hinders how I feel the entire flight. I know cleaning crews are expensive and obviously don't help with timeliness when the flight is aready significantly delayed but in my personal opinion if I've already been waiting 2 hours, an extra 15 minutes for a quick clean is not going to kill me and will actually be reassuring to know it gets cleaned at all. Another idea to remedy this problem would maybe be supplying dissenfectant wipes upon request but make it known that they are available-- I use my own wipes but I know a LOT of people don't even think to bring them."
Pros: "The plane only left a half an hour late, yet still managed to make it to the destination over an hour late!"
Cons: "I get it, Spirit is a low-cost operation. But does it have to show in everything they do? All of the staff seemed rather disinterested in the customers, to the point where they weren't sure if someone had sneaked onto the flight! That sure got them hopping. Unfortunately, it took half an hour to sort out. In the meantime, there we all alwere, stuck in our too small seats with their too little leg room. Once we left the gate, it became evident that the flight crew were not just indifferent to the passengers, they were passive-aggressively antagonistic about us. I mean, everyone has a bad day now and then, but the whole crew? Seems like it could be a systematic issue with this airline. I've flown cheap before, and you get what you ou for, but I didn't sign up to feel as if I were despised."
Pros: "Friendly and helpful crew"
Cons: "I paid extra for the extended seat which was great and also due to the fact that I had the row to myself. I have sat in regular seats and they are VERY VERY short and uncomfortable"
Pros: "Clean airplane."
Cons: "I feel cheated and deceived. A checked bag costs $50. A carry on costs $55. If you don't realize this before you go the gate it goes from $65 to $100. The counter crew was rude, and the boarding crew in Cleveland was shaking down passengers to be sure they were not "cheating", stopping the boarding process to check passenger receipts. Getting an assigned seat, an extra $15 per person. And there was absolutely no leg room for that extra $15 (which I paid for). These costs should be shared upfront - basically every ticked is $50-$65 more than the website shows. I will not fly this airline again."
Cons: "seats did not recline and $55 is way to much for carry on."
Cons: "Spirit is the only airline that's so cheap that charge for the regular carry on. Also, your employees spoke poorly about passengers in Spanish and didn't notice or care that the passengers may understand (which I did). This is almost certainly the last time I willing choose to fly Spirit."
Pros: "The flight arrived on time"
Cons: "Our granddaughter's stroller and car seat were not available to us at the gait and we were directed to collect it at the baggage claim area. These two pieces had not arrived in the baggage claim area as well. Therefore, we contacted the airline representative in the lost baggage office. We spent close next two hours trying to locate the missing pieces to no success. We were provided a substitute car seat for her and as we were a minute from our destination in Solon, we received a phone call that those missing pieces were located (we don't know where in the airport) and delivered a couple of hours later. It just speaks to the incompetence of the Spirit airlines staff. I do not think that we shall again fly Spirit in the near future, nor shall we recommend it to other family members or friends."
Pros: "Nice take off and landing, smooth flight"
Cons: "After purchasing our tickets, we thought we were finished with flight fees. We were charged for our seats there and back, we were charged for our luggage, there and back. What if you don't pay for your seats after purchasing plane tickets? Do you have to stand? If you want a flight paid for in one fee, do not fly with Spirit. We will choose a flight with one payment that takes care of luggage, flight and seats all in one. My luggage coming back was 7 lbs over so they charged me $25.00 extra coming back. Hidden fees with this airline. The seats were the worst part of the plane, very uncomfortable. Flight was smooth."
Pros: "The actual in air experience was good. The staff was very nice and smiled as we entered and smiled as we exited. The aircraft was clean and the restrooms were clean and refreshing."
Cons: "The counter service was unexceptionable. I stood in line for 40 minutes. While the few people working did handle the line which literally was the length of the concourse and out the building the the passenger arrival area of the airport. I was one of the most unorganized events that I have ever experienced. The computer would print my boarding pass. I had to stand in line for that. I tried to print it at the hotel for over an hour and it still would not print for me so there is a glitch in the system somewhere. Upon our arrival in Cleveland there was no Agent standing there to give greetings or directions. All in all the service was sub-par and leaves much to be desireable."
Pros: "The flight attendants were extremely friendly and hilarious! They kept us entertained all flight long and were very helpful to everyone."
Cons: "The employees working at the ticket desks were VERY rude. They refused to print my boarding pass, and instead made me leave the line and go to a kiosk to print the boarding pass and bring it back to them. What exactly is there job other than checking in luggage?? In addition to that, I had a heavy bag (knew this beforehand), and was scolded regarding the weight. I was told that the next time I fly, I should "leave a lot at home." It's a shame that I enjoyed my actual flying experience with Spirit quite a lot, but I will never fly with them again because of the ticket counter employees."
Cons: "Worst flight attendants ever. We were in the front of the plane. It was a red eye, and they were extremely loud and disruptive the entire time: slamming doors, talking loudly, and refusing to turn down the bright lights. Absolutely terrible."
Cons: "I like nothing about Spirit airlines. For starters, Spirit stresses that you print your boarding pass ahead of time or you will be charged $10 to speak to an agent at the airport. (Wait, isn't that the agent's JOB - customer service?) Imagine my surprise when I arrived and then had to wait in a line to speak with an agent to check my bag. This is a terrible airline. It really is not cheaper than others when you consider paying for your bag (to check or carry on), that bag can only weigh 40lbs max, paying for WATER on the plane, paying to choose where you sit. Its absurd, really. The seats on the planes do not even recline. Good luck using the tray table for anything other than your $5 cup of water. Its the smallest thing I've ever seen. Choose another airline."
Pros: "When I dropped my checked bag off, spirt personnel answered all of my first time flier questions with a smile and precessional answer. They also switched me from a middle seat to an isle on my overnight! The flight crew was very professional and chipper on the overnight flight!"
Pros: "not a darn thing."
Cons: "what a racket they have set up. business news items i've Goggled say they have modeled their company on people only flying them once, yet still they can turn a solid profit. well...it works. never again."
Pros: "The flight was on time and the crew was friendly. That's about the best you can hope for when flying Spirit."
Cons: "The seats are uncomfortable and a flight doesn't even include a cup of soda or peanuts. It cost over $80 to check one bag (more for a carry-on), even when checking in online and in advance (it would be $100 to do at the airport). Be sure to add that extra $100 to a ticket price when you're comparison shopping unless you can fit everything you need for your trip into a small backpack-sized personal item. Someone was sitting in my seat when I tried to board because he didn't like his, but that isn't the airline's fault."
Pros: "It sort of seemed like we might be saving a little bit of money by going with Spirit. It turned out to not be true."
Cons: "Price wasn't that great. Charged $50 for a carry-on bag at check-in. My brother was charged $50 for his as well. Now we're up $100. Didn't have seats on our tickets, so didn't know where we'd be sitting. Tons of babies on the plane. 2-hour delay before take off. We rushed so hard to get there on time, then literally sat there forever. Flight attendants not nice. I bought two beers, they forgot the 2nd one. Seats didn't recline. Airplane was making a terrible noise on landing and taxi-ing. I will never fly Spirit again."