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Pros: Aircraft was a new A320. Superb. Loads of legroom and extra width . Great flight.
Pros: Aircraft was a new A320. Superb. Loads of legroom and extra width . Great flight.
Pros: Crew was amazing, very attentive.
Pros: Their plane
Pros: Crew were fantastic
Cons: Entertainment choices
Pros: Kind staff, long flight but the attendant were super kind
Pros: As I was in premium economy it was of course amazing, however it was a very packed premium compared to my previous experience so wasn’t as comfortable but still amazing.
Cons: The selection of movies currently was a bit lacking.
Pros: My first experience in business class
Cons: Basic flight with no frills
Cons: Perfect flight. Delicious meals. Great crew.
Cons: The flight was not on time There was no food on the plane for us even though we paid “full service carrier” price There were very few free movies!!! This is horrible. We wished we’d flown with Jetstar - lack of everything like with air New Zealand but at least the price would be much lower!
Pros: on time, crew were friendly
Cons: have to pay to watch movie
Cons: When I booked this fly, no one tell me check in luggage has to be charged
Pros: Excellent attendants
Cons: Landing was a bit bumpy!
Pros: The boarding process was nice because Star Alliance gold members can board early and get miles for the flights. They also had lots of movie options. Decent flight.
Cons: I bought my ticket on kayak because on the search filter, it said 1 carry-on bag and 1 check-in bag but after the e-ticket was issued it said that it was a no luggage and no meal ticket. I had to pay excess in baggage fees ($100 AUD for 1 check in bag) and during the flight, all you get is coffee, tea or water. You have to pay for meals or soft drinks. I think if I bought on air New Zealand website, I would’ve gotten a better idea of all the fare types and pay a little bit more to get the proper amenities.
Cons: ANZ changed the flight time to 3 hours EARLIER, and they sent NO notification of the change. Missed the flight, and there were no ANZ staff to help, so had to buy a new ticket ( to the tune of $1700.)
Pros: Friendly crew
Cons: Pity that a light meal wasn’t served fir free but understand because of low price
Pros: service, food, good pilot
Cons: nothing everything just perfect
Pros: United flight crew was good. Check in was good and on time. Flight arrived early, smooth flight and landing was smooth.
Cons: Recheck through LA TSA to domestic flight with United, was further hassle, might as well get naked to get through. Seat recline, too limiting (not asking much, just a bit further back). Pretzels were stale. Cabin crew seemed more friendly with dead heading pilots than passengers.
Pros: The crew were friendly.
Cons: I was charged $120 for baggage to fly 3 hours from NZ to Australia, when there was no mention of it when I purchased and no indication of these fees in the booking info.
Pros: Fantastic selection of entertainment, friendly crew, and tasty food. I’ve enjoyed flying with Air New Zealand!
Cons: The lumbar support in the seats is quite inadequate.
Pros: No bags on an international flight?! I had to pay $375 for 3 bags. Last minute changes with a layover, instead of a 3 hr flight it was a 6 hr flight and NO FOOD not even available to purchase.... very confusing very disappointed....
Pros: The premium econ seat and services.
Cons: The sold out flight to air New Zealand. Had to purchase bags again even though already purchased.
Cons: Charged us for baggage, even though the flight was international and clearly stated on their website international flights included baggage. Had to pay more than we paid for our flights just to check a bag.
Cons: bummed I couldn't even opt in or purchase wifi. being sel-employed and having such long flight - its just a missed opportunity.
Cons: bummed I couldn't even opt in or purchase wifi. being self-employed and having such long flight - its just a missed opportunity. the screens were hard to even see. it just kind of felt like an old, dirty airline.
Pros: We fly a lot and have flown American, European, Asian airlines but this has to be the best experienxe ever. First, their checkin is all automated, even baggage. That makes the lines really short. Their staff standing by to help at every moment. When we used another airline in Australia Jetstar, we waited in line for one hour and then were scolded for being late! We even had to pay for our water and the staff took turn scolding us over our overhead bin stuff. Boarding of NZ airline was so comfortable, without pushing or crowds. Staff always welcoming you with a smile. Seats are wide and we were given free drinks, free headohones, and wait for it.... free dinner! And all served so politey and in the most gracious manner as if we were their guests. We were so taken back by their service and this was the aecond time we have flown with them in 10 days. My young daughter thought may be their staff gets paid more so they seem to be so much more happy. I also think that there is something when you dehumanize your customers by charging them for water and being uncaring to their needs. The staff also starts to treat the customers as cattle. Besides Southwest Airlines, I havent come across one another airline where the staff treat their custmoers with reapect while charging them for water. So airlines, take note. I would pay $50 per ticket extra just to be in NZ airline.
Pros: Flight was okay. Short enough that small space was manageable.
Cons: Would have liked in flight entertainment
Cons: Check In Issues related to code share flight
Pros: Good thing, we got there.
Cons: The flight attendants did nothing and told us we had to buy water. Really?? We were over charged for our baggage by a long shot. You sell cheap flights but by the time you pay for bags it is no longer a deal.
Pros: $220 to take an extra bag. This is stupid. Why no disclosure about bag fees
Pros: Not much to like with the cattle car ride that was an hour late.
Cons: I was shocked at the baggage charge upon checking in and was told I just purchased a seat from Virgin Australia but no baggage transport with the flight. When kayak directed me to VA, I made the purchase and certainly did not remember being offered a chance to purchase baggage fee as other airlines offer (e.g. BA). While I understand kayak refer users to search airlines baggage fees it need to make sure that airlines offer true and baggage fees at the time of purchase so the full cost of flight is clear at purchase time.
Pros: The crew was very nice, and I loved the entertainment options.
Pros: We did not use the food or entertainment
Pros: The plane and staff were very welcoming.
Cons: The connection was very tight. Luggage was lost, but was sent to us the same day. It was left in Auckland,accidentally.
Pros: Crew are good, TV shows are included
Cons: Charging for movies seems a bit too low cost!
Pros: Love the variety of movies etc available on every flight.
Pros: Very friendly crew, clean and comfortable.
Pros: It was okay, we made it to Sydney safe and sound, but I'd expect that anyway. We had works deluxe seats. Food was terrible service was on par with the terrible American carriers. The very first New Zealand air flight apparently set the bar too high. It was fantastic! The other 3 were nothing in comparison.
Cons: Staff was not friendly or attentive.
Cons: Temperature on the plane kept shifting from freezing cold to too hot.
Cons: Slow service and delay exiting
Pros: Awesome crew! Tasty food! Comfy seats!
Pros: Very helpful check-in staff helped me arrange to sit with a friend on the trip.
Cons: My first seat had a broken entertainment system but I was quickly moved to a new seat.
Pros: Lots of entertainment options and friendly crew.
Cons: I got upgraded to business :)
Pros: Generally like the airline, and Auckland airport. The crew onboard was great, but the guy that helped me check in, and the guy that took my money for the extra rad fee were rude and bad with communicating with both me and each other. Seemed a bit clueless really.
Cons: That I got charged $140 extra to check a bag even though it all fit under my allowed weight. Very unhappy about that.
Pros: great crew
Cons: flight delayed - but that happens...
Pros: One member of the crew did her best to treat me as a premium FF member. That was about it.
Cons: Qantas really screwed up the operational management of this flight resulting in a long delay into Sydney and then a further delay to Brisbane. Getting the water weight and balance right is FLIGHTOPS 101, but not for this B Team. Much of the flight delay was completely avoidable.
Pros: Crew always competent & professional
Cons: Boarding was chaotic
Pros: Lovely crew especially Heidi
Cons: Nothing, all was well
Pros: Overall a good flight
Cons: Initial checkin/boarding in Perth was quite long and everyone was fairly irritated by the lack of employees working. Wait time for check in was approx 45 min. Automated systems weren’t working.
Pros: everything about he flight was perfect
Pros: On-time, Food, Comfort
Cons: Special Assistance not provided inspite of it being booked with ticket.
Pros: Boarding was efficient and the cabins were welll presented. Take off was on time.
Cons: A very small glitch was the cabin service. The cabin announcements were read out too fast to follow! Also, the cabin crew seemed to be in a rush to move the food tray away even though I was still sipping my juice. Maybe this was the early morning energy ...Slow down, guys!
Pros: Staff helpful and friendly. We got there
Cons: It’s a small plane without much to offer
Pros: All of the staff are friendly and helpful and is a good flight.
Cons: It was raining and I don't like to fly in the rain especially landing.
Cons: The flight was held up in Sydney airspace by traffic control causing a short but significant delay which was not recognised by Qantas even though they knew we were connecting to International.
Cons: We sprinted to make our connecting flight - bags didn't make it. Got woken up at 2am to collect them after a whole day traveling.
Pros: WiFi on board
Cons: Still don't like greasy toasties for breakfast but better than butcher muesli
Pros: Personable staff
Cons: Delayed 2 hours with little info.
Pros: IFE Snack - bacon quiche Service
Cons: Stink The usual cramped seating Long wait to deplane
Cons: Flight was an hour late leaving. This caused me to miss the connection in Sydney (even though its gate was still shown as open when we arrived. There were a quite a few passengers booked on the connecting flight but Qantas made no attempt to get us on board it and instead re-booked us for the next flight which was scheduled for 2.5 hours later but, in fact, left nearly 3.5 hours later. Breakfast consisted of rubber egg.
Pros: Qantas kept us informed about a delay and were so reliable on making sure everyone was comfortable with the day.
Cons: Our entertainment console wasn’t working properly. We didn’t have access to our in flight maps or the majority of entertainment options. This hasn’t happened before but it di but it did mean that it was a long flight made longer.
Pros: on time, easy flight
Cons: overcharged for second bag
Pros: QANTAS were excellent.
Cons: That we missed our connecting flight (not our fault) but they put us on another flight immediately after, so it was all good
Pros: Friendly crew Comfy space Reasonable food Boarding was easy
Cons: Would have liked to be offered a second hot drink or would like the cups to be a bit bigger. Fresh food
Cons: Late arrival 15 min taxi to gate 22 mins wait for bags and$23 yo get to International Terminal. Next time fly via Melbourne
Pros: Great support with wheel-chair assist.
Pros: Staff polite and friendly. Entertainment on my ipad with wants content great.
Pros: quick on time flight
Cons: cabin VERY hot and cramped
Pros: IFE for such a short flight, headset free. Cabin crew were quite pleasant. B737-800 series (Next Gen.) is a nice plane.
Cons: Cramped. Lunch was that revolting beef & kale pocket (again!). Highest a/f of Tiger, Virgin & QF, which is fine if it’s worth it, which it most definitely wasn’t.
Pros: The staff did the best they could to accommodate everyone on a full flight in economy. The passenger in front of me had a failed entertainment system and the staff handled it very well.
Cons: The leg room is obviously minimal in economy but compared to Singapore Airlines this was cramped and when the seat in front reclines it's almost impossible to find a comfortable position if you're over 5 foot 9! food was below par.
Cons: Qantas food gets worse each flight.
Pros: Really nice hostesses. Professional, friendly, interested in travellers. Very welcome when you're travelling home after a long day.
Cons: Planes are looking a bit tired.
Pros: Very good service
Cons: Food was very average for business class
Pros: It was all good, start to finish.
Pros: I always enjoy the flights that have the in-seat entertainment.
Cons: No complaints.
Pros: Flight was straight forward, left and landed on time
Cons: QANTAS cancelled my original 10am flight with a text at 5.20am that morning, this stressed me quite a bit as we were flying to Sydney for a wedding that afternoon
Pros: Crew were affable and courteous, even if not very attentive.
Cons: The entertainment system was ancient, with small screens, loose sockets for headphones, flaky performance. Only the content was decent (not good). They announce boarding sequence and then fail to honor/enforce it, allowing a free for all.
Pros: Short flight . It's ok
Pros: The Staff were friendly during the whole flight. Seats were really comfortable and good movie and song choices. Boarding was fast.
Cons: The headphones looked quite dirty so I used my own. The breakfast meal was bad, especially putting in a hash brown that just gets soggy.
Cons: My name is Parag Mokashi, Indian Passport No. Z1788332 had booked 2 return air tickets from Singapore to Auckland with details as follows: Qantas Airways Flight QF6 - Depart Singapore Changi Apt, SG (SIN) 01Dec16 (Thu) 23:50 Arrive Sydney Kingsford Smith Apt, AU (SYD) 02Dec16 (Fri) 10:50 Flight QF145 - Depart Sydney Kingsford Smith Apt, AU (SYD) 02Dec16 (Fri) 11:55 Arrive Auckland International Apt, NZ (AKL) 02Dec16 (Fri) 17:10 Flight QF144 - Depart Auckland International Apt, NZ (AKL) 13Dec16 (Tue) 08:35 Arrive Sydney Kingsford Smith Apt, AU (SYD) 13Dec16 (Tue) 10:15 Flight QF81 - Depart Sydney Kingsford Smith Apt, AU (SYD) 13Dec16 (Tue) 11:15 Arrive Singapore Changi Apt, SG (SIN) 13Dec16 (Tue) 16:30 I had booked these tickets online through CheapTickets.sg on 17th September 2016. While booking the tickets mine and my wife’s full details such as the Name, Nationality and Passport were given. In spite of this nowhere was it mentioned in the Quantas terms and conditions or any prompt/popup given while booking the tickets that Australian transit visa is required for Indians since the flight is via Australian city. I had booked the tickets well in advance and had enough time to get transit visa had there been any information about it mentioned. On 1st December 2016 when we went to the Changi airport we were not allowed to board the plane as we did not have the Australian transit visa. We were told by Quantas personnel at the airport to go to the Australian embassy in Singapore to get the transit visa and that we would get it within a day. Next day we went to the embassy and found that the Australian visa is done by VFS global at a different address. When went there they informed us that Australian visa takes minimum 5 days. I had all my hotel bookings in New Zealand already done hence I had no choice to take a direct Singapore Auckland flight via Singapore Airlines at a very high price on the next day. I also lost one day of my hotel booking in Auckland and had to forfeit the money. I and my wife had to go through the psychological trauma of being refused to board the plane, then the next day running around the Australian embassy / VFS global office for trying to get the Australian transit visa and facing the uncertainty regarding our new Zealand trip which was planned well in advance for our 25th wedding anniversary
Pros: The check in process was seamless - we did not queue at all The crew were great and gave us a bottle of bubbles when we landed The food was surprisingly good
Cons: The entertainment on board was really disappointing
Pros: Was impressed with all aspects of Air Calin. Great staff - nice plan - lovely service including food.
Pros: Thoughtful and friendliness of the Crews
Cons: None that i can think of
Pros: The crew were friendly and supportive. The premium economy meal was excellent.
Cons: The seats were small so the overweight person next to me used up a lot of my personal space.
Cons: It was late
Cons: Hot food disgusting.
Pros: Excellent service
Cons: Food was more wordt than in the past
Pros: The crew were really very good kind and could not have done more. I have crew members who are patients of mine and I know the stress they undergo and I wa actually very proud of the crew in my section of the aircraft
Cons: Not applicable
Pros: - The kindness of the crew members - The food - The entertaining aboard
Pros: Fog prevented the plane we where to fly out on from landing however planes from other airlines where landing. This lead to a 6 hour delay.
Pros: Another successful mission with QantasI like the overall experience and the way that Qantas recognise my platinum status it's always a great pleasure to fly to mystically and internationally with Qantas
Cons: I think the stream the in-flight entertainment is a bit of a cheat and then I should go back to providing entertainment those messages without a laptop or iPad
Cons: No veg option No screen for movies.
Pros: Nothing! !
Cons: Flights delayed for 4 hours. .service poor. .after 14 hours another 25 min waiting on runway. .and 35 min waiting for luggage. Qantas-NEVER AGAIN! !
Pros: Staff was really friendly. Everything went well.
Cons: All good
Pros: Amazing crew
Cons: I had booked a window seat, the when I went to board, it was changed to an isle seat. I find that I dislike the sole due to the rudeness of people in general and I kept getting hit with purses and such from passing passengers.
Pros: Easy boarding. Good entertainment. Didn’t bother me too much.
Cons: Better good. More comfortable seats
Pros: Fast/ efficient
Cons: The little plane is always brutal. I'm not a small guy and sat next to an offensive lineman. It was tight for sure!
Pros: It was a smooth flight
Cons: More seat room
Pros: Comfort, efficiency and entertainment were great.
Cons: Crew was a little sassy and sour. Maybe one gal was in a happy mood.
Cons: Too cold
Pros: Helpful crew. Arrived early.
Cons: Plane was cold. Entertainment system didn't navigate very easily and choices seemed fairly limited on this (older?) plane.
Pros: The flight was 90 minutes late
Cons: On time performance
Pros: Very helpful flight crew.
Cons: A little unexpectedly bumpy.
Pros: Nice comfort plus seat. Nice host staff
Pros: Overall was a good experience
Cons: My wife’s seatback entertainment kept glitching...that was frustrating and Seat wasn’t very comfortable
Pros: Friendly crew.
Cons: A bit bumpy
Pros: Having the whole center three seats to myself. The food and beverages were really good as well.
Cons: Both flights were significantly late to depart. Also the WiFi on the transatlantic flight was out.
Cons: It was too cold on the feet during the night. The blanket was not enough. The food lacked good vegetables. The asparagus was too tough. If you wanted to avoid sugar, you could not eat breakfast.
Pros: very helpful and pleasant crew. Warm wet towels are a nice touch. I like the water bottle for each passenger at the beginning of the trip.
Cons: Slight problem at first with entertainement at my seat that did not work ,but a crew member restarted it and it worked fine after that.
Pros: It is good to be able to go straight to Paris without connecting.
Cons: Boarding was a bit slow.
Pros: Quick and smooth boarding. Crew was very pleasant and welcoming. Temperature was for the most part comfortable. Quick disembarkment
Cons: Very tight carry on space requiring gate check. Delay leaving aircraft. Seating at gate assigned. No options. This was a short flight and I was in an exit row, making this flight comfortable
Pros: direct flight from IND to CDG!
Pros: The crew was awesome and helped out tremendously when anything was needed!
Cons: On my trip from Atlanta to Mexico City it was overbooked, they booked me on a different plane, which was 2 hrs delayed...which caused me to missed the flight from Mexico City to leon.
Pros: The pilot was extremely informative The stewardesses were helpful It was a delayed flight and they made it relax
Cons: Bad weather at LGA
Pros: In general the crew attitude toward passengers
Cons: Toilets have been modified that a person could barely do his needs
Pros: Upgrade to ComfortPlus. Movie.
Pros: Seat was narrow from side to side; so short from front to back that only half my thigh was supported; hard; and pitched slightly forward from uneven wear. This was an exit row, so I had legroom at least. I’m 5’4” and trim. A taller, or broader person would not fit!
Pros: Smooth travel and good service.
Cons: Bad boarding area in SLC.
Pros: Crew that's it
Cons: The flight was 2 hours plus late and we couldn't get an accurate update as to when to pick up our son. We got text messages that were never updates, online your information was wrong and when we called agents had the wrong flight information. Terrible experience all around.
Cons: The leg from Atlanta to Pointe de Pitre had no wifi or even old style entertainment. Bring a book!
Cons: Before was better no now
Pros: Very comfortable seat and nice boarding and exit.
Cons: Not clear at all on what was complimentary, etc. Had a very large man next to me, practically sharing my seat so getting any needed work done was out of the question unfortunately.
Cons: Flight attendant from IND to Minneapolis must have had a rough evening or bad morning. Service in airplane is usually poor but this one was worse. Bumping most of the passenger when passing, handing drinks behind his back, not smiling.
Pros: No wifi couldn’t do any work
Cons: Was looking forward to completing some work but the wifi never came on.
Pros: Ind-atl flight was absolutely amazing i couldn’t find really anything wrong with the flight besides spacing for seats
Cons: Spacing with seats
Pros: Loved that they had access to connecting info on board
Pros: The entertainment
Cons: We didn't get our seat assignment until we got to the gate. Attendant said it was because tickets bought too close to take off don't get to pick seats, but we bought our tickets about three weeks before. Also, my boyfriend and I sat in a full row while the row in front of us only had one person. It would've made more sense to put that person in one of our seats and us in that row to give four people more space instead of just one.
Cons: They had a 40 seat plane that had about 15 people and they herded everyone in the rear of the cabin. All the extra comfort seats went empty. I asked and was told I had an economy ticket so there couldnt do anything.
Pros: The costumer services.
Pros: Crew was excellent
Cons: It was delayed
Pros: Nice entertainment offerings on the Indy to MSP flight
Cons: My original flight from IND to LGA was cancelled due to weather and I was rebooked for the next day. I was forced to spend a night in a hotel near the airport. Then my flight the next day kept being delayed, first 5 min, then 20, then 40, etc until 2.5 hrs. Since the delays kept increasing, I decided to rebook on another flight with a very tight connection in Detroit--the only other option. When my flight arrived, the other fight was already boarding and I ran to make it. Luckily I got to the gate in time, just before the door closed. The original flight ended up with a 3.5 hr delay!!! That is unacceptable.
Pros: Loved the onboard entertainment and the flight attendants were great.
Cons: I travelled w/ one adult and two infants internationally and could not book the infants' tickets online had to do it over the phone. When we got to the airport we had to pay $255 for 5 bags, that's almost another ticket.
Pros: Frontline staff were nice.
Cons: Our flight was canceled last minute. Instead of a direct flight to start vacation, we ended up with a five hour layover in Atlanta. And to top it all off, they tried to double charge us for a checked bag fee.
Pros: Clean, modern plane, friendly crew, great service
Cons: I liked it all!
Pros: the pretzels and drinks. The flight attendant was very polite and attentive.
Pros: The cabin and the entertainment itself was great. Thank you for providing a nice, comfortable plane to fly on...
Cons: I'm leaving a poor review due to unfriendly staff... The flight attendant was rude and when asked a question responded with an unwelcoming attitude.
Pros: Great crew!
Pros: Crew was so helpful
Cons: Food ...special ordered food didnt make it in any flight. And quality of food needs bit improvement
Pros: The crew was amazing, and the bula plus seats are worth the money.
Cons: The entertainment on board is very dated and doesn’t have that much to choose from.
Cons: Seats are uncomfortable. Service was not very kind on either of our Fiji air flights. I honestly will avoid flying with Fiji air in the future—much better airlines to choose from.
Pros: The aircraft is very new and comfortable! The boarding is orderly and well managed
Cons: Free wifi onboard!
Pros: Very smooth flight
Cons: No food options by row 29
Cons: Worst service. Very bad boarding. Yucky food.
Cons: Flight was 4 hours late with no explanation
Pros: Good price but not too good services
Cons: Better service management to avoid delay flight. Invest in better quality seats for passengers plus better entertainment value to increase more passenger
Pros: Very friendly crew...
Cons: Seats uncomfortable....oh well!
Cons: By sending my purchase thru a third party, you screwed my ability to use your cancellation policy and was forced to use there’s which was not customer service oriented. I will never again use kayak
Pros: Efficient crew and boarding.
Cons: Hard to see movies overhead due to brightness of cabin.
Pros: Nothing was real impressive but nothing really bad for a budget airline.
Cons: the food, entertainment options (movies) the service including drinks, the plane itself and the overall airline could all be much better.
Cons: Good flight
Pros: was good service and food was nice
Pros: Good flight
Pros: Comfort was decent.
Cons: Late due to crew.
Cons: I arrived in transit from another flight, no representation to make check in. I needed to wait for gate to open before I could check in. then there was no time for the airline to recover my Bag. Do no us this airline in transit
Pros: I have been traveling at least 4 times in a year for last 20 years. I never had such a worst staff specially the Msnager of Fiji airline ground staff at Sydney airport named Christopher. Such a rude ignorant person. The amount of luggage including baby stroller I traveled from Los Angeles to Nadi. Nadi to Sydney was perfectly fine. When I checkin from Sydney to los angles, the Fiji manager said you have to pay for stroller. I said I came all the way from Los Angeles to Sydney like that and I even showed the tags too, Christopher said Sydney has different policy. I left the stroller to him and Saud to him keep it for your kids and came back home without baby stroller.
Cons: Worst Fiji ground staff at Sydney airport
Pros: My flight to Los Angeles was great comfortable seats and the food was very good
Cons: Unfortunately my flight from Los Angeles to Christchurch was cancelled the plane had a mishap on the runway colliding with another plain so was booked on an Air New Zealand flight back to Auckland the following night it was good of Fiji air to put me up in the Crowne Plaza near airport lovely hotel
Pros: Friendly people nice plane
Pros: Fantastic crew on board. Great service. Food left a bit to be desired. Entertainment a bit dated but great value for money & extremely punctual
Cons: Had a good flight comfortable seat and the food was quite good smooth running everything on time
Pros: Service was so perfect especially on board,staff are friendly and very helpful
Cons: When we get to Fiji entrance was so hot ,no air conditioner staff are so slow and only one staff serve ,people has to wait for long time ,don’t mind waiting but was so hot to wait for long especially with kids
Cons: your poor crew, i think you could have one more crew member on that Sunday flight as it was full and so many people where ringing tor crew for more drinks,I was so sorry for them.
Cons: sitting in a plane at Sydney airport for three hours waiting for a part,for the plane was not much fun.But we still got to Apia that day,or maybe late but before 12 midnight was a very long day.
Pros: They had vegetarian options at every in-flight meal. Heaven! Flight staff were all extremely attentive and polite.
Cons: Seats are cramped (as with most budget travel) and entertainment options were not very good. Movies were mainly very old and games not very interesting.
Pros: Boarded on time. Good flight. The curry chicken was spicy, but good. Concerns on weight totals for luggage for checked (50 lbs) and carry-on bag (15 lbs). Never weighed either bag. Was prepared though just in case they did weigh, as we’d read about $150 overweight surcharge.
Pros: The price was good...initially.
Cons: My Fiji flights between Honolulu and Auckland were cancelled so they rebooked me on Jetstar and New Zealand Airways Apparently the international date line was not taken into account and I arrived in Sydney hours after my connecting flight to Auckland had already left! I talked to 7 different people in all corners of Sydney airport and no one knew what to do with me. My attempts to call Fiji Airways from my cell phone and then a landline at the airport didn't go through so I ended up messaging a friend in the States and she was able to call and get me booked on a NZ Air flight to Auckland that left the next morning. Both Jetstar and NZ Air gave me different information on what paperwork I needed and what my baggage and carry-on allowance was, which was frustrating. I finally arrived in Auckland 26 hours later than scheduled. I understand the cyclone cancelling the Fiji flights but the rescheduling error caused some significant expenses and a great deal of hassle.
Pros: Everything was fantastic,,,to being on tine, to boarding and to service thru out the flight. Five star airline!
Pros: The flight itself was good, the front end/airline was not so good...
Cons: They were a minimum 45 minutes late (one 2 hour, 2 one hour) for every flight. Their running late caused us to miss our connection to Brisbane, so they sent us to Sydney. The ,late flight into Sydney cause us to miss our flight into Brisbane (our ticketed destination city). As we de-planed on the Jetway was a woman holding a sign with 12 - 114 names on it, we were one. She told us to go the the transfer desk and they would help us. We had never been in Sydney, could not find a transfer desk (there was none) found the ticketing counter - nobody there, found the airline office - nobody there, went back to the ticket counter nobody still there, asked a competing airline, they directed us to an air travel management office, where we found Fiji Air personnel. They were surprised we were not told where to go. they tracked down the office manager. We finally met with him at 1:40 PM, he told us our flight was in the domestic terminal and scheduled to leave at 2:00 PM. There was no way we could make it to the plane on time. He was rather rude to us and asked us how we thought we were getting to Brisbane, We responded with "I don't know as we've never been here before". Having never been there. we did not know there was an international and a domestic terminal at the Sydney airport. He told us who we were to fly out on and he was going to call over to the other airline and straighten it out. We went to the domestic terminal tried to check in for our flight, but we could not. That airline called Fiji Air to find out why, after half an hour they were told Fiji Air would not honor our flight as we were noted as "no Shows"/. We had to book another flight to Brisbane. The flights were great, we have had VERY BAD EXPERIENCES with the ground personnel,
Pros: Thank you for allowing 1 free bag since many carriers now charge even for the 1st one. Hot meal was good but serving curry may not appeal to all passengers.
Cons: The lines were long to check our bags. I enjoyed the chicken curry meal but other people did not like it since it was a little spicy.
Pros: Pleasant staff with meals and private films included.
Cons: The space between seats is exceptionally small. It was cramped without even enough room to bend over and pick something up off the floor.
Pros: Crew's service
Cons: Better organizing of boarding
Pros: Staff very good, food and beverage service was delayed or postponed due to turbulence but staff made up for it when service resumed.
Cons: Entertainment movies not very many new releases.
Cons: Delay flights
Pros: Staff and food were great, the flight was also very smooth. I would definitely still fly with Fiji airways, I think the delay just made everything seems worse.
Cons: We were delayed over 3 hours. The intercom didn't work very well and the entertainment system was pretty much out of order. Also one of the toilet doors wouldn't lock.
Pros: Check in staff and flight crew.
Cons: Online booking, telephone reservations and ticket office staff. Booked 2 tickets in my name, couldn't get corrected passenger's name corrected by online or telephone then went to office and after hour wait and several calls to superiors wanted to charge me to correct their system's error!
Pros: Friendly staff
Cons: Seats are hard
Pros: Was fine could have served more water/juice/soft drinks but overall was good
Pros: Happy crew with genuine Fiji Hospitality
Cons: Food was basic Limited choices on IFE
Pros: Professional and friendly crew. My 8th international flight in business class with 3 different airlines and Fiji Airways crew beat them hands down. Loved the Fiji Chicken curry.
Cons: Angled seats Limited choice on IFE
Cons: Missed the flight! I find it ridiculous you do not get a "Check In Online" email from Fiji Airways if you do not book directly through them. That, to me, is insane. All Fiji Airways passengers, whether they booked directly or not, should get that email.
Pros: Flight canceled. Fiji airways told us we would be booked on Qantas instead but the flight wouldn't give us time to make the connection. Ended up flying later,, longer and much more uncomfortable than expected. Had to take separate seats from family and middle seats, had to spend entire day in Sydney which required us to spend money on a visa and money to eat, had additional stress of then arriving too late and needing to rebook rental car and arranged hotel and make sure elederly parents with special needs were ok health wise. An overall disaster. Never ever a worse experience and I am a world traveler to 68 countries on 6 continents. Will be asking Fiji for full refund plus compensation for having to buy visas and spend day in Sydney.
Cons: Flight canceled. Fiji airways told us we would be booked on Qantas instead but the flight wouldn't give us time to make the connection. Ended up flying later,, longer and much more uncomfortable than expected. Had to take separate seats from family and middle seats, had to spend entire day in Sydney which required us to spend money on a visa and money to eat, had additional stress of then arriving too late and needing to rebook rental car and arranged hotel and make sure elederly parents with special needs were ok health wise. An overall disaster. Never ever a worse experience and I am a world traveler to 68 countries on 6 continents. Will be asking Fiji for full refund plus compensation for having to buy visas and spend day in Sydney.
Pros: Got us to Nadi safely.
Cons: We had a banana from LAX airport and intended to eat it on the 13-hour overnight flight. Unfortunately we forgot about it. The customs at Nadi found it on X-ray and slapped us with FJ$400 fine! One of the Fijian bio security officer told us that "by handing out big fines, we hope the airlines will remind passengers of biosecurity rules...". But Fijian airways failed to do that. $400 fine is a horrible start of your vacation and we will never come back to visit Fiji. We will also advise all our friends not to visit Fiji on facebook.
Cons: I was not given a meal for dinner. When I asked they sheepishly looked away from me and told me that there would be a voucher when we landed. We did not get any voucher,nor did they make an announcement that they ran out of food and would not be able to feed half of the plane. I am extremely disappointed in how this was handled, as people next to me were given first class meals and I was given one piece of cheese and one cracker. In the morning for breakfast my meal almost didn't come, I had to ask for it. And when it was given to me it was already opened and messed with.
Pros: Food options were good. Service was great. I think it was a great options with the price I paid.
Cons: Seats are narrow for some people. It can be uncomfortable if the person in front reclines their seat, since the rows are close together.
Cons: beware -- your carry on must be smaller than given or it does not go on.
Pros: Crew was nicest in the air, so friendly, professional, helpful!
Cons: Many glitches in the reservations process: my flight records were messed up on 3 flights. Recommend allowing a LOT of extra time for check in if you fly Fiji!
Pros: Free food free booze and free movies music and tv!
Cons: The food was only subpar, sloppy eggs and wet chicken but everything else was fine.
Pros: Gate agent was great
Cons: They didn’t have a pilot assigned to our flight. Had to wait 3 hours for a pilot to arrive. 😞. Thank goodness I wasn’t in a hurry to get to my destination.
Pros: It's American you know what you get
Cons: No room as always but you have to wear a mask next to another mouth breather and they still keep it hot!
Pros: Efficient crew
Cons: Super crowded and hot
Cons: Flight attendants not enforcing mask rules. Unfortunately, many people on my flight seemed to think they're not concerned by the pandemic, and were keeping their noses out of their masks, or frequently removing their masks
Pros: Plane wasn’t full, they allowed everyone to spread out in the plane
Pros: They were fine. Seemed really short with a mom and her children but other than that, average.
Cons: Well, my flight was delayed for an hour and a half and it seemed like the airlines mistake, not weather. It's going to make me over 2 his late to a concert, which is the main reason I came here. So hopefully they let me in, or I just spent $300 for nothing.
Pros: The entire crew and the landing
Pros: I liked that the armrest came up and that the walkway was a bit wider than other airplanes.
Cons: Larger seats
Cons: Paid for a seat with extra legroom, but passenger in next seat allowed small child to run back and forth in the legroom. Nothing was done when observed by crew
Cons: The flight attendant was outstanding. Flexible. Good sense of humor and very professional
Pros: The crew was very courteous and helpful, they seemed to have a positive attitude and worked with passengers like they really enjoyed their job.
Cons: There was a 3 hour delay outbound and a 9 hour delay inbound. On the inbound flight I was put up in a nice hotel for the day and given a $30 meal voucher. However I missed my connecting flights and had to be put up when I got back to the States. Despite getting in at 10pm I was put on a 5am flight.
Cons: Late. Again. For no good reason.
Cons: More leg room, more attentive to customers with disabilities
Cons: Well the flight was delayed out of Indy and then due to some emergency at Ohare, we taxied for at least 30 minutes causing me to be late for my connecting flight and now I'm still here waiting for my new flight which is delayed.
Pros: Nice crew! Specifically remember Monica
Cons: Boarding was inconvenient and the plane was half empty, leaving the majority of the passengers in the back. I’m sure it’s because of weight distribution but it’s still kind of annoying.
Pros: Crew was attentive and professional.
Cons: The lady behind me was a bit of a crank / wouldn’t allow me to recline the seat / kept pushing it up. REALLY , that 3 inches was affecting you . SMH
Cons: The plane was not full. I sat in row 32 with two people on either side of me. In the row in front of me there were no people in it. What’s up with that? We also sat on the tarmac at the time that we were supposed to be deplaning. We were waiting on another plane to back out of the gate for 10 minutes. What’s up with that?? American Airlines, get your act together!!!!!
Pros: Super great flight attendant in first class. Very friends and beautiful smile. Nice to see on stressful days traveling. Nice job!
Pros: Great service and fantastic landing!!
Pros: Boarding the plane was incredibly fast. As for the crew, I got an iffy energy from one of the crew members whom I felt was trying to play on my intelligence.
Cons: I wish American offered more vegan and wheat/ gluten free options, as well as herbal tea options. I was determined to sleep during this flight, but I was hoping this plane would have the TV behind the chair. I enjoy watching the live map as we’re flying.
Cons: Nothing was wrong.
Pros: Boarding was quick, flight took off and landed close to the time it was supposed to.
Cons: Seats could be more comfortable, first check d bag could be included instead.
Pros: It was as good as one has gotten used to
Cons: It was only as good as one has gotten used to
Pros: The staff
Cons: The snack selection and lack of entertainment
Pros: On time, even with de-icing. Very empty flight, so lots of room to spread out.
Cons: The older md80’s that AA is still flying are really showing their age. It will be nice when they update their fleet.
Pros: I did like that "new plane" smell. Good pretzels.
Cons: Plane was too new; computer system hadn't been set right. Left 45 minutes late, though made up some lost time in the air. Very rude passengers (obviously not the airline's fault, I know). Everyone thinks they should be the first to get off the plane!
Pros: Easy boarding
Cons: Would you like a beverage? Not unless you asked and that was only if you could get her attention. Truly felt like a second class citizen in this fight
Cons: We arrived 30 minutes early but then we waited 30 minutes for a gate.
Pros: Quick boarding and luggage pickup.
Cons: Mediocre staff. In my experience United is more friendly and welcoming.
Pros: As a fat guy, I really like these newly built AA airplanes with huge seats. Two great flight attendants, too (a rare thing this day and age). Better than average coffee for an airline.
Cons: Terrible turbulence. I know it's not AA's fault, but still, despite how nice the plane and staff were, I was sweating bullets for two hours!
Cons: The space between seats are too small, and the seats do not recline enough (very uncomfortable)
Pros: Friendly flight stewardesses!
Cons: Flight cancelled. Thanks, Obama.
Cons: Flight itself was good, but will never book via JustFly again. 2/3 of my flights were cancelled and I was never notified. Then I had to call to reschedule, which took almost an hour. Then they stated they would send my confirmation via email 24-48 hours. 3 days later and the confirmation still never came. SO I had to call again and wait another half hour. No point in booking through a 3rd party for that type of hassle.
Cons: Dirty food trays trash jammed down it and flight attendant said the she doesn't touch that cleaners doBeing
Cons: 4 delays and two flight changes... I was late and it was crowded
Cons: Flight was late, no info why, when landed in DCA NO GATE AVAILABLE - and that is past 10 PM.
Cons: Plane delayed, had to switch to new plane which was after two hours
Pros: Great service, good window seat, smooth flight
Cons: No music/radio at my seat
Pros: Absolutely nothing
Cons: American has gone to these thin seats so that they can cram more cattle into the back. They are absolutely the most uncomfortable seats I've ever had the displeasure of being forced to sit in, and unless you're willing to pay even more for "premium" seats, you won't even have enough space to sit. I will never, never, ever give American Airlines another penny.
Cons: I didn't like how we were 20 minutes early yet after 1.5 hours of sitting on the Tarmac that I missed my connection by a few minutes. I wish the crew hadn't falsely informed the passengers onboard that the other planes would be delayed with the communication issue @ Reagan (DC).
Pros: The crew was good.
Cons: Washington airport grounded our flight for no apparent reason while we were on the runway in Indy about to take off, then didn't tell us when we could expect the delay to end.
Pros: Easy boarding, im about 6'3 so i was a bit uncomfortable being in the middle seat (not airlines fault) overall good first experience.
Cons: Would have liked to be able to sit by my spouse being my first time on an airplane. Wasnt an option?
Pros: As always, the staff was courteous and efficient. I never have any problems when I fly American Airlines. I often book my flights specifically for American Airlines when I can.
Pros: Made it to LGA
Cons: Didn't make it home
Cons: Very narrow seats. I am not very tall and my knees were hitting the seat in front of me
Pros: I liked the smooth ride, and engaging captain. We didn't hit much turbulence, even if it is uncontrollable. Takeoff and landing was smooth and put my worries about flying to rest.
Pros: Senior flight attendant and pilots were friendly and competent as were the checkin personnel. We also appreciated the fact that the flight was on schedule. Lastly, we were pleasantly surprised with the cleanliness and comfort of coach.
Cons: No major complaints.
Pros: Fast entry... Great crew
Airlines flying from Indianapolis to South Pacific have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Indianapolis to South Pacific
Masks required on board, masks provided on flights from Indianapolis to South Pacific
Social distancing seating
Middle seats unavailable to book on flights from Indianapolis to South Pacific
Testing for antibodies, testing for symptoms for flights from Indianapolis to South Pacific
Waiving of change fees. Search flexible flights from Indianapolis to South Pacific
Indianapolis (IND)United States