The baseline is to have everything happen as expected. That is what happened with the small exception that climate control in the aircraft sss not turned on when boarding started making the aircraft very hot. All in all great experience!
On time, quick boarding, so nice of them to honor active and retired military with early boarding. Attendants were nice . Plane was clean. A bit crowded like all flights.
My bag was open when I got to Portland and all my clothes were wet and my parking pass was wet
Nothing really it’s just the flight availability that hurts sometimes
WiFi didn’t work on two of four planes. Flight attendants were not overly friendly or welcoming. Planes were extremely slow to board and deplane.
Flight from Fort Wayne to Atlanta was the smallest in terms of cabin space that I've ever seen. A carry on I've used for 20 years BARELY fit in overhead compartment. I'm 5'10" and felt very cramped. Not the best experience.
Extremely dosappoontined and frustrated. Refused entry to lounge in Detroit despite having Delta AMEX Reserve linked in MyDelta phone app as revommended and also having proof of account. No pillows were available for overnight flight to AMS and breakfast was not served in Delta Comfort.
The airplanes were so old and out-dated it was terrifying to fly on them.
Delta flight overall it was goodT!the crew could do more and the food could be better.
Short flight. Perfect crew. Older plane. But clean and comfortable
Checking in and crew were great. Seats in front of you in economy recline so much that you can't get out of your seat. I guess thats why its economy....
Flight was on time. Could have been a little more comfortable. Baby cried all night.
The chicken on the flight Boston to Zurich wasn’t very good. It was bland passable. Too much sugar in the Cole slaw. Cabbage is an amazing veg and can be much more crisp and alive. Flight attendants were Wonderful! Seats were a bit beat up but okay. In economy it was tight when the person in front learned back the screen became too close.
On time and my bag made it. My parents on British Air had their bag held/lost at LHR, so Swiss definitely won that contest.
Wonderful, i asked at front gate to change my seat up closer and they gave me a row with no one in it. Very kind of them as the flight was on the light side.
Great crew, great food, horrible aircraft seat spacing for a 9 hr flight.
The food could have been better but everything else was superb.
Terrible airline both Swiss and Lufthansa that are part of the same corp. stay away if you can
The flight attendants are amazing. The plane itself was not in good shape for passenger comfort. A good share of seat reclines were broken so they went back an unlimited amount, which meant the person in front of me was fully in my lap (the crew helped me find another seat but that would not have been possible on a full flight). Moisture from the ventilation was also dripping on me. And the entertainment system is almost impossible to hear.
3hr delay and then missed connecting flight with another 6hr wait at the airport before getting a continuation to my trip, worst trip ever in my 50+years of flight travel
Not a bad flight but a long delay boarding and taking off due to the pilot not arriving on time.
We were forced to eat vegetarian food because non veg food ran out. The breakfast was mediocre.
Lost of requested seat assignments. Lost my husband's meal choice
Aircraft was noisy, old and never dimmed the lights on a night flight even on business class! I flew 17 times on United and probably another 40 on other airlines United USA /Europe flights were the worst to include luggage delayed once going to europe and once coming back
Flight was delayed from 35 minute delayed aircraft arrival to 90 minute delay causing us to miss international connecting flight on SWISS resulting in 16 hour delay to reach detonation causing significant angst, monetary loss and discomfort. SWISS transfer desk and staff was like robots not willing to help at all.
Not the best. Mean. Didn’t give any value to me being a united silver member and lots of attitude.
Aisle chair was good and liked the foot bar preventing you from putting your foot in the isle, The breakfast on this international flight to Zurich was horrible (Europeans, specially, used to good food) may make this a dealbreaker for booking with United Airlines again. I agreed with my Spanish fellow passenger.
my seat got changed twice after checking on then boarding it had been given to a family so by the time they found a seat for me no overhead storage left. i ended up losing my Sony Headphones case because i could even access underthe seat in front of my when deplaning.
Nothing exceptional but all good. Business class seats are like the domestic Mint class on Jet Blue. Comfortable but not exceptional. Food is good but not superb. Flight attendants were better than US carriers but that is to be expected. However, not the caliber of Asian or Middle Eastern airlines. Very Lufthansa like but Lufthansa has slightly better seats, even though they are hardly best in class
Flight was great. On time. Pleasant crew and responsible passengers. My only disappointment was that there was no coffee or tea offered. It was a short flight but a coffee would have been appreciated for what the price of tickets are now.
Fine and uneventful I got to my destination safely No inflight entertainment Seats are not very comfortable
Very Bad experience with Swiss, they robbed me for additional baggage and misguided. The flight was delayed for 2hr 55 minutes, screens were not functional and food was also bad.
Premium Economy is best if you can't get upgraded to Business.. Not as good to sleep for red-eye flights, but does the job. More space for your legs and arms.. The food is also better and the service is almost like business.
Great entertainment choices. The crew was extremely kind and accommodating. My remote control did not work. Too little space between seats. Arm rests only go up a few inches making less comfortable.
The staff made sure I was comfortable, moved me to a better seat with more leg room
Flight was delayed 24 hours, then delayed again first was mechanical and second was weather.
Regarding the onboard entertainment system: the dual audio jack plug is not compatible with a standard jack. I had to listen to the audio in one ear for the whole flight. The airline should hand out adapters. The touchscreen was flaky, sometimes it reacted to touching it, sometimes it didn't.
The flight was cancelled and the flight they booked me on in lieu of was repeatedly delayed, meaning my arrival time was delayed from about 8:30 pm until after midnight. The airline offered little explanation and no recompense for this 4-hour delay.
It was my great experience with you, I enjoyed my flight every moment. I really appreciate your everything you r doing. Thanks for everything
One bathroom did not work and the second bathroom did not have running water. They have hand sanitizer. The bathroom was not very clean. We had to wait on the plane about 45 minutes for the plane to refuel.
Staff announced flight was delayed. Then after passengers took the extra time to get food etc, announced it was on time. Not enough overhead space for a full flight Seats were super small and crammed. Crew welcomed us aboard to another "on time gate departure” only to sit on the tarmac for two hours. They made 2 announcements as to why that no one could understand. NO ENTERTAINMENT- food was a bag of old pretzrks. After landing, sat on the tarmac for another 20 minutes “looking for a parking spot”. I never fly American due to past poor performance. I had to that day due to departure time. American never fails to disappoint.
There was no clear update on the flight until last minute and made it an hour delay. No clear flight aircraft or incoming flight which we will be boarding. We would plan accordingly for our connecting flight. This is one one the worst service, I also had to buy an another ticket with different ai carrier. American airline was not letting me plan my trip, made us just waiting. Not a good service at all.
The flight attendance were very pleasant and funny. They made boarding and the flight very pleasant. Just wish the seats cushions had more comfort. Very flat and hard.
American Airlines put the food on the wrong plane which had already taken off by the time we took off so we had no food on the plane.
Flying on this airline is nothing short of a full blown circus clown show. On a recent return from my mother’s funeral, my only available choice from IND to PWM was American, which I hesitantly booked as I rarely fly them for many of the following reasons and never will again. I was booked IND-PHL-PWM totaling about six hours. The flight was cancelled due to NE weather. They rebooked me on a two stop flight IND-DFW (Yes DALLAS)-PHL-PWM, still all on the same day. After arriving in DFW, they continually delayed the DFW-PHL flight due to maintenance issues on the arriving flight. Finally it was delayed to the point that my PHL-PWM connection was no longer possible. They then rebooked me thru LGA with the short flight the NEXT DAY to PWM and offered to put me up for the night in NYC (or so I assumed). The flight DFW-LGA was then delayed so much that I asked to be put in an earlier flight with a lessor delay. Throughout this day chats with their AI assistant were useless as were subsequent chats supposedly with a real person(?). Only one customer service agent in DFW was actually helpful and appeared to care. Upon arrival at LGA post midnight, they issued me car and hotel vouchers in Trenton NEW JERSEY at a very old Howard Johnsons ONE HALF HOUR from LGA. The hotel was an $85, 1.5 rated hotel in a very sketchy area of NJ that I would have never voluntarily booked. As I prepared to catch the car back to LGA the next morning I received a text that my flight was cancelled. TWICE IN TWO DAYS. I went to LGA hoping to have AA book me on an earlier Delta flight. The full service line was at least 200 people deep, so I tried to reach a real person agent by phone. After 1/2 hours on hold I gave up and waited for my later LGA-PWM flight. It actually started boarding on-time, but only shortly after announced a maintenance hold. We were told it was nothing serious, just an adjustment to the Captains seat. Only one update was given while we waited 1.5+ hours for a “SEAT ADJUSTMENT”. Can’t forget to mention that on all of these planes the WiFi only worked on two. During that time at least three others flights in my area announced that they were overbooked and were taking volunteers before bumping people. Another flight to ORD announced a gate change and less than five minutes after announced that they were really not changing and announced for everyone to return to that gate. Can’t forget to mention that on all of these planes the WiFi only worked on two.🤡🤡
Flying on this airline is nothing short of a full blown circus clown show. It is so mismanaged it should not be in business as there is no way it can be safe as badly as it is managed. It is 100% about money and customers be damned. On a recent return from my mother’s funeral, my only available choice from IND to PWM was American, which I hesitantly booked as I rarely fly them for many of the following reasons and never will again. I was booked IND-PHL-PWM totaling about six hours. The flight was cancelled due to NE weather. They rebooked me on a two stop flight IND-DFW (Yes DALLAS)-PHL-PWM, still all on the same day. After arriving in DFW, they continually delayed the DFW-PHL flight due to maintenance issues on the arriving flight. Finally it was delayed to the point that my PHL-PWM connection was no longer possible. They then rebooked me thru LGA with the short flight the NEXT DAY to PWM and offered to put me up for the night in NYC (or so I assumed). The flight DFW-LGA was then delayed so much that I asked to be put in an earlier flight with a lessor delay. Throughout this day chats with their AI assistant were useless as were subsequent chats supposedly with a real person(?). Only one customer service agent in DFW was actually helpful and appeared to care. Upon arrival at LGA post midnight, they issued me car and hotel vouchers in Trenton NEW JERSEY at a very old Howard Johnsons ONE HALF HOUR from LGA. The hotel was an $85, 1.5 rated hotel in a very sketchy area of NJ that I would have never voluntarily booked. As I prepared to catch the car back to LGA the next morning I received a text that my flight was cancelled. TWICE IN TWO DAYS. I went to LGA hoping to have AA book me on an earlier Delta flight. The full service line was at least 200 people deep, so I tried to reach a real person agent by phone. After 1/2 hours on hold I gave up and waited for my later LGA-PWM flight. It actually started boarding on-time, but only shortly after announced a maintenance hold. We were told it was nothing serious, just an adjustment to the Captains seat. Only one update was given while we waited 1.5+ hours for a “SEAT ADJUSTMENT”. During that time at least three others flights in my area announced that they were overbooked and were taking volunteers before bumping people. Another flight to ORD announced a gate change and less than five minutes after announced that they were really not changing and announced for everyone to return to that gate. Can’t forget to mention that on all of these planes the WiFi only worked on two.🤡🤡
IT issues created a mess had you change my flight and your system never changed it
The ground closures and flight delays were unwelcome. I think the captain did what he could to manage expectations for the delays, but the stress level increasing in the cabin was palpable with every announcement. It may be obvious to those who fly frequently, but if the ground is closed for us to get to a gate, it's also closed for connecting flights to leave. Other passengers were so stressed they were rude. A bit further explanation could have helped.
I’ve been on 8 flights with American Airlines in the last 2 months and 4 have been delayed.
Passenger was too loud for the entire flight crew not once ask them to tame it …. Many passengers are uncomfortable including having headaches
