Daily cleaning, installation of cabin HEPA filters on flights from Indonesia to Seattle
The United States has restricted the entry of all foreign nationals who have passed through or have been in China, Iran, Most European Countries (Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Monaco, San Marino, Vatican City), the UK, Ireland, Brazil and South Africa in the past 14 days.
With the exception of certain travelers which includes certain family members of US citizens or permanent residents including; spouses, children (under the age of 21), parents (provided that his/her US citizen or permanent resident child is unmarried and under the age of 21), and siblings (provided that both the sibling and the US citizen or permanent resident are unmarried and under the age of 21);
There is also an exception for travelers with the following visas: A-1, A-2, C-1, C-1/D, C-2, C-3, CR-1, CR-2, D, E-1 (as an employee of TECRO or TECO or the employee's immediate family members), G-1, G-2, G-3, G-4, IR-1, IR-4, IH-4, NATO-1 through NATO-4, or NATO-6 visa;
Members of the US Armed Forces, spouses, and children of members of the US Armed Forces;
Travelers with invitation of the USA government for a purpose related to the containment/mitigation of the Coronavirus (COVID-19);
Travelers with documents issued by the US Department of Homeland Security, US Customs and Border Protection, or US Department of State indicating that the traveler is exempt from the restriction;
B1 crew crewmembers that are engaged in lightering, Outer Continental Shelf (OCS) activity, wind farm activity, private air/sea crew and other similar crewmember activities;
Students with an F-1 or M-1 visa and their F-2 and M-2 dependents, if they arrive from or have been in Ireland, the UK or Schengen Area in the past 14 days.
All travelers, 2 years of age or older (including US citizens and transit passenger) must present a negative COVID-19 viral or antigen test result issued 72 hours prior to departure or have a proof of recovery from the virus within the last 90 days prior to boarding the plane.
Travelers must complete a disclosure and attestation form before departure.
Exemptions or waiver to the testing requirements may be granted by the CDC on an extremely limited basis when emergency travel (like an emergency medical evacuation) must occur to preserve someone’s life, health against a serious danger, or physical safety and testing cannot be completed before travel.
US citizens and permanent residents arriving from the UK must present a medical certificate with a negative COVID-19 PCR or antigen test result issued within 72 hours prior to departure.
Travelers arriving in New York State must complete the Traveler Health Form.
Travelers arriving in Massachusetts must complete the Massachusetts Health Form.
Travelers are advised to get tested 3-5 days after travel and stay home and self-quarantine for 7 days after travel. Even if they test negative, they must still stay home and self-quarantine for the full 7 days. If the test is positive, isolate to protect others from getting infected.
Travelers who did not get tested, are advised to stay home and self-quarantine for 10 days after travel.
All other info
Travelers are subject to COVID-19 measures set by the state/territory of their final destination. For more information go to CDC website.
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
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Scores according to KAYAK customer reviews
Pros: "The seats in Economy are larger than normal airlines and had extra leg room. My partner is 6ft2in and he sat comfortable, even when the people in front reclined. The staff was so polite and helpful. I will definitely fly JAL again!"
Cons: "The food was a little bland, but that is nit picking. For airline food, it was very good."
Cons: "Connection time at Narita is too long"
Cons: "Crew was not very helpful"
Pros: "I didn’t get on this flight. Due to the departure at LAX. It would’ve been nice to know that this was a possibility before the arrival. Although the ladies at Japan Airlines were able to get me on a later flight, it almost didn’t happen. But the kept making calls to help me. I’m very thankful they were able to get me on ANA flight at 8pm."
Pros: "Bad handling and organization by JAL ground management. There was no support at the gate or clear leadership or direction of what needed to happen or what was to be done for the passengers They dumped everything in the Malaysian ground agents to handle without clear direction. Very poor service and no accountability"
Pros: "Professional and friendly crew. Food was excellent"
Pros: "Professional and friendly crew"
Cons: "Food quality from Jakarta is bad"
Cons: "Very professional and friendly crew. Food quality was excellent."
Cons: "Boarding took forever and flight was delayed"
Pros: "I think Japan Airlines is the best airline."
Pros: "The Crew was great with kids, and went out of their way to reach out to the boy sitting in the row in front of me."
Cons: "I was running late, and lady that checked me in was accommodating but a little bit standoffish."
Cons: "Great experience all around. Need to improve access customer service support."
Pros: "Easily upgrade to premium economy class"
Cons: "Some staff lack of basic english"
Cons: "seat was uncomfortable (cushion very hard)"
Pros: "I always like to fly JAL because of their excellent customer service. Very comfortable flight, too. Very smooth take-off and landing."
Pros: "Jenny was the most wonderful flight attendant in Business Class! She checked on me constantly and made sure I had everything I needed."
Pros: "Great service."
Cons: "You mean the flight that never happened? The one that was suppose to fly out at 12:50 on 1/6/18 delayed until 17:25 (with acceptable communication the first delay) but then later delayed till 00:10 after I’ve already arrived at the airport early for the 17:25 departure. The screens with arrivals and departures posted that Checkin was open but there was no JAL staff to answer questions. Then getting an update “maybe” the 00:10 flight is cancelled? What is maybe cancelled and JALs phone messege still said the flight would depart at 00:10. So I go back to JFK because after all “maybe” isnt a definitive and according to all the direct JAL sources the flight is suppose to depart, I get to JFK the second time only to be given a printout saying the flight is cancelled with no rebooking, and to call for assistance. The same number is been calling for hours trying to get answers. coukdnt reschedules because I’m calling outside of business hours! I spent $200 on cab rides going back and forth to JFK to go nowhere, get no apology, no new flight booking, and no reimbursement for transportation."
Pros: "The flight attendants were amazing, caring and helpful."
Cons: "Delayed flight that cost most passangers their next flights, incredibly stressful. Upon arriving to Chicago there was a problem lining up the exit ramp to the boarding craft and it took a very long time to correct the situation."
Pros: "Great crew, good food selection."
Cons: "Everything was good"
Pros: "The crew were extremely polite and caring. Food and entertainment were of the highest quality."
Cons: "Seats were extremely uncomfortable. US to Japan flight had much better cushions and support."
Pros: "Everything. Was just outstanding."
Cons: "No complaints"
Pros: "I am looking forwards to using them again! I paid more using this airline than their competitors. But after completing my trip I will have to say it was well worth it and will using them again."
Pros: "Service is amazing ! JAL is handsdown the best ever. The staff, crew and overall flight was great..."
Cons: "The horrible JET LAG I have now lol."
Cons: "Food can be better."
Pros: "Check-in was swift and painless. Crews were pleasant. They gave my daughter a small toy before take off which made her happy. The seat was noticeably wider than any other airline I had taken before."
Cons: "Food was so so...although my daughter liked her kids meal (tater tots, chicken nuggests, veges, jam sandwitch, fruits, ice cream.)"
Pros: "Japan Airline is a notch above the rest. The services was constant and consistent, the food was delicious and abundant, and the seats were comfortable. I was surprised at how often they would go up and down the aisles checking on passengers, picking up trash, and serving small food items. To top it off towards the end of the trip they put toothbrushes in the bathroom so you can leave fresh, awesome."
Cons: "I really dont have a negative things to say, I was really happy with the service. Especially since I hate flying this make the trip so bearable."
Pros: "The flight from Jakart to Japan, Japan to Chicago, was not a problem. Although thr food was typical plane food."
Cons: "My brother and his wife had to wait 12 hrs for plane delay,just to hear that AA canceled all flight for that date. The crew told my brother and his wife to wait for another12 hours which is the next morning, for next flight. My brother decided to just take a rental car to KZO, and was going to just take their luggage from the airline, but the AA crew would not let them did so, and was really rude. It was very traumatic experience for the both of them and other passangers of how bad they treated this plane delay/cancellation issue. One passenger with baby was having a panic attack, but nothing was done. So far, no compensation, or apology email has been sent. Will never take this airline anymore. We are done."
Pros: "When I checked in for my connecting flight from Tokyo Narita to New York, the crew said there was no more seat on economy class. She was making sure that I got on the plane by placing me on the premium economy seat. I appreciate the effort and the courtesy of JAL."
Cons: "The meal and dessert were served at the same time. Too much food all at once."
Pros: "Everything about the Japan air portion of our trip was excellent."
Cons: "No problems whatsoever."
Pros: "The space, the courtesy of the staff, the food. Loved the noodle breakfast."
Cons: "Could not understand the announcements ... what a thing to "complain" about. Could not choose out seats online."
Pros: "Plane was spotlessly clean, smelled nice, bathrooms also very clean and had toothbrushes and toothpaste. I requested the vegetarian meal and it was the best airline food I have ever eaten Flight crew was friendly and seemed to genuinely enjoy working for Japan Airlines. I don't see that very often on any domestic US air carriers. I highly recommend Japan Air."
Cons: "Headset was too big for me and kept skipping back."
Pros: "Everything went smoothly. Great take off, great landing the stewardess were doing excellent jobs to accommodate us. Will fly with JAL again in the future."
Cons: "being moved"
Pros: "The seats very comfy. The food is so good. All including flight attendance are very polite people. Overall they are excellent compared to others that I flew with so far for my business trip to other country. Will be my first choice for my next trip!."
Pros: "Plenty of leg room, which as a tall person I truly appreciate. They give you slippers, blanket, pillow on every (international?) flight. I flew Korea to Japan and Japan to Hawaii. Got free meals on all flights, even my short two hr flight between Korea and Japan. Free booze too!"
Cons: "Small overhead bin. Not deep enough, I had to turn my suitcase sideways. Luckily there was no one in our middle seat or I'm not sure where they would've put their baggage."
Pros: "I wasn't interested in the meal which i would eat in airplane before i got on the plane. So, without any expectation i got the meal. It tasted good and the service after meal was also good. If i have a chance later, want to take air Japan again."
Pros: "Amazing customer service, flight attendants could not be more welcoming."
Cons: "The main entree was not very good."
Pros: "Boarding is efficient. Crew helpful and willing to please."
Cons: "The food and overall service amenities are lacking in JAL. My flight was 8 hours and only one meal was served and one snack. The meals themselves are nothing special or enjoyable."
Pros: "Meals at good times during the flight, complimentary wine served, comfortable seats. Overall better than any other airline for economy class. Enough leg room, good attention, never felt like I was riding a crowded city bus as on typical one distance economy class. Worth paying a little more for being treated like a human"
Cons: "I did have any negatives on this flight"
Pros: "I enjoyed the amenities. I flew economy and was treated like a first class. Will definitely fly with Japan airlines again !"
Cons: "Everything was great !"
Pros: "The people, let's be honest, the Japanese just have a genuine humble way about them, where they actually derive pleasure from providing quality service. In short, they are better human beings, and having a flight with them taking care of me, is a sort of heaven"
Cons: "Food quality."
Cons: "Food was below standard."
Cons: "We couldn't land in Narita due to bad weather, so we did emergency landing to Haneda to refuel and go back to Narita. But after we got off in Narita, the immigration is chaos. Nobody arranging it and people just going wild, nobody knows where the line should begin. We spent 2 hours plus in the imigration line. So from the scheduled time to arrive at Tokyo 5pm, we get to our Hotel at 2am. Good job Narita airport!"
Pros: "Well-appointed airliner. Good food, comfortable seats, wide range of in-flight entertainment. And, as always, extremely polite and accommodating attendants."
Cons: "Seats don't recline far enough for comfort. I would trade this for leg-room."
Pros: "Excellent service--excellent food (ice cream included in coach)."
Cons: "Loved everything."
Cons: "On time and comfortable"
Pros: "Time is good."
Cons: "With long flight these two are a must ! Food is very limited and needs to have more movies."
Cons: "Food and entertainment could better"
Pros: "I loved the film with kabuki characters to introduce safety procedures."
Cons: "More seating room, better ventilation."
Pros: "Timely schedule"
Cons: "Foods and beverages quality/variation"
Pros: "We asked for the seafood meal option. Great food and we were served before regular meal service. The ANA staff was unfailingly polite and helpful. The economy class seats were surprisingly comfortable and the entertainment options were well-rounded. We hope to fly on ANA again!"
Cons: "All was 100%! Thanks!"
Cons: "The food wasn’t very good and the quantity of the snack meager. Worse, the crew refused to give a second roll to our 12 year old even which means that either they only have one for each passenger (and every passenger had theirs) or the crew are parsimonious."
Pros: "Flight attendants were very nice"
Cons: "Movies on board need upgrade"
Pros: "Overall the service was good."
Cons: "ANA flight attendants were not very well versed in the English language. Very hard to communicate our needs."
Pros: "The crews' smile and politeness were excellent."
Cons: "The line was way long to check in at the Narita International Airport."
Pros: "Food was ok for economy and they bring more coffee when you ask. The flight wasn’t so full so the seat next to me was empty and also I could sit in the exit isle to work on my laptop"
Cons: "The seat pitch is such that you can’t use a laptop in a normal seat. This would have been a big issue if there wasn’t a seat in the exit row for me to borrow. Staff fine but nothing special."
Pros: "Pretty much everything"
Pros: "The 787 was awesome. Very comfortable. Great staff and service."
Pros: "The service...the food...the entertainmrnt....tq tq tq"
Pros: "The food, choices of entertainment, and the crew"
Pros: "Food tasted great, flight attendants were super nice love the food holders under the seats to rest your feet"
Cons: "Nothing really to Complain about. Selection of movies could have been a little better but it’s a Japanese airline didn’t expect a lot of American Content"
Cons: "The food was dreadful. It was like being back in the 1990s. Kids entertainment options were poor. The original toy story movie was it!"
Pros: "crew and food was great"
Cons: "seat cushion was a bit on the dead side."
Pros: "The food and staff were great."
Pros: "Flight was fine"
Cons: "I asked for a small water bottle (early flight from Tokyo to Jkt they gave a small water bottle) and it seems they mase a big deal to give me one and I traveled with my 2,5 yo and I tried to keep her hydrate since she has problem with dryness ans her skin"
Pros: "Friendly crew... awesome entertainment. Good drinks and food, one of the best traveling experiences I had. Thank you!"
Cons: "Same repeating music"
Pros: "ANA great service, as always, outstanding work! The flight attendants so pleasant. American, Delta, or United can't pull off this kind of service."
Pros: "Quality of the planes"
Cons: "Nothing as far as human services. Thai used to be and I have flown Thai since i was a teenager, many many times. I used to every time get excited to fly with Thai. this time i had two Thai connections between Tokyo - Bankgkok and Bangkok-Delhi, both times my two young minor children were automatically seated away from me and each other also during checkin process. it took a lot of time and convincing the agent to get my own children seated with me on long international flights! Food service was worse than expect for name of Thai airways!"
Pros: "Food and Sitting Space"
Pros: "The airline offer a lot of food on the plane including Hagen Daz ice cream. The service was excellent, flight attendances were polite and always smile. The seat was very comfortable!"
Pros: "The crew was nice."
Pros: "Attentive, very prompt when I indicated that there was condensation drip from the cabin roof. Vegan/vegetarian food was well prepared and staff were very knowledgeable with food choices and options."
Pros: "Attentive and polite staff. Comfortable planes. On time flights."
Cons: "I accidentally left an external battery in my check in bag and they stopped me to open my bag and remove it as I was boarding. This is obviously my fault but I wish they had called me up earlier to not disrupt the other passagers and slow the boarding process."
Pros: "Cheap prise"
Cons: "Food and entertainment"
Pros: "The service from this airline is so great. Everyone is smiling and treats you like a valued guest."
Cons: "Obviously you will not get the best food on an airplane. The food is enough to keep you alive, but is not going to earn michelín stars."
Pros: "The food is great as far as airline food goes, the plane was clean, and staff was thoughtful"
Cons: "The in seat entertainment was a bit clunky"
Pros: "comfortable seats Leg room Amazing crew Good food Free movies I enjoyed all 9 hours!"
Pros: "ANA from Tokyo to Jakarta, ANA- Jakarta to Tokyo."
Pros: "Food and entertainment is great."
Cons: "Boarding process. System was down. Very strict with the bagage rule. Excessive bagage charge is very expensive, unlike Eva air"
Pros: "Comfortable seats and leg room, especially for Economy. Staff was very helping and friendly. Entertainment selection provided enough options to find something of interest. Flight crew was outstanding keeping the flight punctual."
Cons: "Limited food and drink options, and was disappointed when both things I tried to order from the first meal serving were out of stock."
Pros: "It was OK. Time was the same as Asiana and Korea Air."
Cons: "I don't Japan airport."
Pros: "The service, the professionalism, and the wonderful Dreamliner Boeing 787 aircraft"
Pros: "friendly flight attendants, clean toilets"
Cons: "the stroller take forever to show up when landing"
Cons: "Delay 4h+ while passangers stay inside aircraft. No firm information, information keep changing. Crazy!"
Pros: "The food were good and just enough for the inflight need"
Cons: "The time to get to the next flight is so tight! I wish there's a 30 minutes more so I don't have to rush and be the last one to get in the plane."
Pros: "The service was good. The seats were comfortable."
Cons: "I missed the Thai crew. The crew was from Japan. No complaints about them."
Cons: "Seats seem extra small, narrow and short. As a window seat there was very little room between the seat and the wall. Food and entertainment average to below average (compared with Qantas, Singapore Airlines)"
Pros: "very comfy, great ground handling crew"
Pros: "Not much to complain about. If the snacks can be provided at the galley freely, that would be perfect."
Pros: "on time, great service on flight"
Cons: "Could not fall asleep as the chair would not recline enough"
Pros: "The food was excellent and the flight attendants were courteous and thoughtful."
Cons: "I slept through a meal."
Pros: "Rather new plane; tight, hard, uncomfortable seat architecture. I'm 6 feet tall and 160 pounds -- probably about the 'ideal size' for design. Least comfortable long flight I've had in a very long time."
Pros: "Fast boarding. Early arrival. Comfortable seat."
Cons: "I had to ask 3 times for an arrival card from the crew. Bread was dry. There should have been a breakfast served prior to landing, but no food service after 1 a.m. though flight arrived at 7:40 a.m. Timing of meals was not convenient for me at all. They wake you up at 1 a.m. for your main dinner. I would have preferred to sleep until 5 a.m. then have a good breakfast. The amenity kit in Business Class was substandard when compared to other airlines"
Pros: "The crew was very polite and very helpful. Boarding process was smooth and easy, however, the Singapore airport has security checks at every gate prior to boarding. This meant that after clearing this security process at the gate, bathrooms were not available until after boarding the flight and drinking water stations were not easily found in the secure boarding area. The aircraft was comfortable, menus were distributed early so that meal options could be made with full information in advance. The food was good and made available at routine intervals."
Cons: "On a 14 hour flight, staying well hydrated is very critical and difficult. It would have been nice for the crew to make more frequent trips through the cabin to offer just water refills to keep passengers hydrated and reduce plastic cup usage."
Pros: "One of several preferred airlines when flying to Asia. Really enjoy their service, and it's wonderful to wake up to many beauties in view!"
Pros: "Food, service"
Cons: "The space"
Pros: "everything, the crew was efficient"
Cons: "more African entertainment to be added on the Johannesburg route"
Pros: "The crew service is good. Not great, but still above average from other flagship carriers."
Cons: "The seat (B787-10) is so cramp!!!"
Pros: "Very cramped seats"
Pros: "Excellent crew and very well dressed and always smiling"
Cons: "The lights were switched off for a very long time. That can be avoided"
Pros: "The crew was very helpful and courteous."
Cons: "The flight was delayed and I decreased my time in Singapore"
Cons: "Flat bed in business class was disappointing. No way anyone taller than 6’ could stretch out. Overall, it was an inferior experience to business class on Cathay Pacific, which sets the standard IMO."
Cons: "Reservation online"
Pros: "Foods. Drinks. Entertainment."
Cons: "Nothing. Everything’s so perfect!"
Pros: "See above"
Cons: "See above"
Pros: "The service is exceptional!"
Pros: "(Previous PE comparisons: Turkish AL, Air NZ, SAS) Ease of check-in, on-time dep/arr, crew attention and responsiveness, seating within the range to be expected of this class."
Cons: "Plane condition: Cosmetic plastic panel below monitor and seat back pocket on Seat 31E fell off when foot rest was lowered; had previously been secured by adhesive tape. Panel removed by crew. In-flight entertainment system: Persistent intermittent loss of sound while listening to movie or TV program. Food: Tried to use "Book the Cook" feature touted by Singapore's website. Was unable to get on site for that purpose. The last try a message appeared (late September) that site was being "rebuilt." On the flight, there was no menu of choices; we were offered 3 vaguely worded choices which boiled down to beef, chicken or vegetables. Those appeared in not particularly appetizing forms and combinations--P.S., we like east and southeast Asian cooking and had just spent 3 weeks in Japan. Failure to provide information about possible delays due to WRG deplaning location at LAX: Although we are frequent fliers to and from LAX, we'd never heard of the WRG. It would have been helpful if the crew had informed us upon arrival that there could possibly be a wait on the plane as buses were used to transport us approximately 1/2 mile to TBIT. Generally: We chose Singapore because of its reputation for excellence. Belying the name of the class, both Turkish AL and Air NZ treated Premium Economy passengers as "junior" business class. Singapore treated us as coach with a roomier cabin and seating pitch."
Pros: "They treated you like you were important and really took care of my every need"
Cons: "Getting on a cattle car to go to another terminal and then get in line again to go on the plane"
Pros: "SIA service and food is always good. The flight went by quickly which is good."
Cons: "The entertainment system for the 777 did not have a touchscreen which I have been accustomed to on other SIA flights, but the main issue was the brightest setting for the screen was very dim. I think the screen is just old and not as bright as before."
Pros: "Loved the food/Movies/seats."
Cons: "No air vents and the cabin was very very stuffy and warm for many people. I’ve never heard one child cry for 7+ hours before until this flight. But everything else was decent to say the very least:)"
Pros: "The ability to pre-order food helped bud to intolerance of good types. Crew were helpful in getting us off the place first because they knew were were short on time for our connection."
Cons: "Delayed flight meant a stressful flight wondering if we would make our connection. Also the quality of the pilot on the intercom was poor - mumbled and unclear information."
Pros: "Excellent service"
Cons: "Very poor on board entertainment"
Pros: "Excellent flight experience"
Pros: "Everything was good"
Cons: "No complaints"
Pros: "The aircrafts, on-board service on Sin Dxb route"
Cons: "The thing that Inhad to fly Silk Air with one of four flights."
Pros: "First class service with economy prices via Kayak! Blankets, pillows, full meals, snacks, entertainment, hot towels before take off and landing. The crew is always spot on! I love Singapore airlines!"
Pros: "Entertainment excellent, cabin crew superb"
Pros: "Frequent serving of drinks, huge selection of latest films on large screen, comfortable ride"
Pros: "The cabin crew was great."
Cons: "1. Flight seats are too congested on flight.. 2. Not too many indian movie choices 3. Some reason, while booking the flight, the KAYAK site had not asked for food choice. And the airline does not carry any extra vegetarian food. This had caused some inconvenience."
Cons: "The seats and there is not much leg room"
Pros: "the first class seats from HK to SFO, IFE, service, dom perignon, red wine, excellent attention, greeted personally by four of flight team, provided flight details personally. Im 6'0" so the bed was a little short. it was simply a wonderful experience."
Cons: "the IFE is not touch screen and pausing on the hand held was fidgety, but a huge 24 inch screen and beautiful."
Pros: "I love traveling on Singapore airlines. They have excellent service and always on time. Their entertainment system is very good. I won't say excellent as I've seem Emirates and they still have along way to go to catch up."
Cons: "They did not give us the landing cards and we had to fill them in at the airport. Many were like us and I am surprised. Also for business class passengers they don't get into a priority lane as you see in Emirates and other airlines. while Singapore airline is very good, they still lack in the details."
Pros: "The cabin crew are very helpful and friendly. I sat at the end of the row in the upper deck. After the gate door closed , they let me sit in the empty sit away from the toilets . During the flight they’re around with water and juices to make sure we’re dehydrated,"
Pros: "Non stop to HK"
Cons: "Staff wake you up very aggressively when meal time. Other airlines leave stickers. This is a long flight, be respectful. Will avoid for future."
Pros: "The staff was very responsive and the food was great. Ground staff in SIngapore helped me to modify the tickets due to us missing our connection to Phuket. Very helpful. Irene at the transfer desk was an excellent manager. The wheel chair staff was excellent all through."
Cons: "It would be great it the seats were leather so that plane would feel more cleaner."
Pros: "Crew, cabin and food."
Cons: "Lack of entertainment console at each seat"
Pros: "Overall experience"
Cons: "Could have had a better selection of movies"
Pros: "Safe smooth flight. Timely take off and arrival. Great personalised service. Consistently high service standard is well appreciated."
Pros: "Service was great."
Cons: "Bit on the cold side."
Pros: "Crew was overall friendly"
Cons: "Old plane, entertainment system very old and doesn't work properly, wake you up in the middle of the night for breakfast, service not efficient as half of the plane orders Indian food and get served first"
Pros: "The service and the flight to and from Narita Airport."
Pros: "Staff managed to change seating due to height. Very accommodating."
Cons: "Entertainment console dated. Sound very crackly. Video images not sharp."
Pros: "The food was excellent for Vegan meals. The staff was friendly and attentive. The ability to see the flight path, air speed and such is very nice."
Cons: "The entertainment was not the kind of shows I like. Never mind, I see the flight path and orher flight particulars."
Pros: "Crew was very friendly and good service."
Cons: "Crew could have asked the passengers whether they need snacks in between."
Pros: "SQ always has top quality service and that came through today."
Pros: "Personal TV"
Pros: "FOOD, ADVANCE SEATING & JETWAY TO UPPER DECK"
Cons: "SMALL SPACE FOR FEET IN BUS. CLASS AND HEAD REST NOT THE MOST COMFORTABLE"
Pros: "Everything in this flight is very good. Next traveling time I will consider this airline first!!"
Pros: "Flight Delhi to Singapore was uncomfortable. Flight to SFWas very comfortable. Roomy seats. Good service."
Cons: "Segment Delhi to Singapore."
Pros: "Crew is remarkable"
Pros: "Flight on time"
Cons: "The in flight service was not as good as I remember the last few times I flew with Singapore. ."
Pros: "The crew was great and the food was great as well!"
Cons: "More snack bags"
Cons: "Good as expected"
Cons: "On this day, I’m well please."
Cons: "Ensuring passengers left room for everyone's bags. There was a man who put many items up above leaving me no room for my bag in the bins >:("
Pros: "Fast travel"
Cons: "Customer service"
Pros: "I was trying to make a connection and the crew moved me up to the front to get off the plane faster."
Pros: "They are all very friendly"
Pros: "Boarding process and take off was the most efficient - truly impressive! I don’t think this had anything to do with the airline, but every flight with them was so quiet (no crying babies/children, loud adult conversations), I thought I could hear the pin drop! Their safety demonstration was uniquely done by dancer, which made it interesting to watch every time! I left my jacket on one of my flights, but they returned it to me when I boarded the next flight - I was gratefully surprised! They had complementary tooth brush/toothpaste, ear plugs and eye masks in the restrooms. I thought this was a good way to reduce passing out items not all passengers wanted. I wish all airlines could copy these amazing features from them."
Cons: "Their meals were underwhelming- in four flights on my trip, they were basically the same main course. The rolls with margarine, same fruit and strongly cultural seasoned vegetables that were served every time, all of which I could not eat. I have liked every airline meals and hospital food, but their food was below institutional food quality. For an Asian airline, the flight attendants were rather crude in their speech and mannerisms. I could barely hear and understand the announcements in spite the fact that passengers were extremely quiet. Their choices of movies were very poor; it seemed that 3 out of 4 flights had similar options."
Pros: "Yes both of those were great."
Cons: "The flight got delayed by 2 hours and then another 30 mins when we landed. This is my first time flying with Eva airways and all 3 times, it has gotten delayed by more than 2+ hours."
Cons: "The economy seat is too cramped!"
Cons: "Board earlier so plane can leave on time."
Cons: "Better foods and drinks"
Pros: "I was impressed with the way they had everyone ready to board, they called all sections and had everyone in line and boarded quickly. The flight was long and comfortable, they had toothbrushes with tube of toothpaste, hand lotion& even an orchid in the bathroom good seating no complaints"
Cons: "Actually I think this was by far the best airline I have been on in a long time. If I had to make a suggestion it would be to make the menu with bolder print..but honestly that wasn't an issue"
Pros: "Seat from taipei to jakarta is roomy & comfortable"
Cons: "The seat from taipei to seattle should be roomier as it relates to longer flight time duration"
Cons: "Fair enough"
Cons: "I don’t need 3 meals. I need rest. I’d rather we turn out the lights"
Cons: "Same as above"
Cons: "I know that you have nothing to do with the reservations, but vayama flew me to bali with no return ticket. I even emailed them to confirm my reservation when I was in bali, but when I went to fly home I had no reservation and had to purchase a flight home. This is outrageous and I'm pretty sure illeagal. Now I know you had nothing to do with the reservation my original search started with you for that reason I will not be using kayak, vayama, nor eva air ever again and will suggest everyone I can to do the same. This is outrageous that i had to buy a return ticket home until i get a refund i will not stop."
Pros: "Professional. Attentive. Meals included. Drinks included Nice bathroom. They go the extra mile"
Cons: "Nothing Everything was awesome"
Cons: "45 min delayed departure due to no pilot then delayed arrival due to no ground we How mismanaged and incompetent can 1 .org be! I guess the AC motto is true...we aren’t happy unless you’re unhappy"
Cons: "the temperature on the plane fluctuates a lot. Sometimes very cold and sometimes too warm."
Pros: "Food is good"
Pros: "The service was very good, the food was better than at most airlines. There even seemed to be a little bit more legroom. The bathrooms were kept clean."
Pros: "All the staff were courteous and polite. Bathroom is clean and landing was perfect: it was so quite , I didn’t even know we touch downed."
Cons: "Didn’t like PA system: poor quality and pronunciation of English."
Pros: "Everything from boarding to entertaiment."
Pros: "I had to reschedule the flight from Jakarta due to airport closure in Bali. The staff were very helpful with that, especially Betty Chen, Agent code: 364. She was a great ambassador for customer service."
Pros: "As always it's the professional kind efficient staff."
Pros: "My surprise business class hello kitty class"
Cons: "That my flight wasn’t longer lol"
Pros: "Everything was wonderful."
Cons: "I can't think of anything I didn't like."
Pros: "Best airline I have been on for several years and I have over 500K miles on AA."
Pros: "I liked the service and the politeness of all the staff. The food and beverages were also great."
Pros: "Good food. Lots of movie selections. I like the amenities in the bathroom."
Cons: "Less space. No socket to charge phone."
Pros: "Beautiful stewardesses on EVA, big aircraft."
Cons: "TVs are outdated and small. Not as roomy as the 777."
Pros: "Same as above."
Cons: "Same as above, but there were not a lot of open seats, so we were moved to the bulkhead."
Pros: "Nothing. I find it ridiculous because I find a good deal on a flight I don't get credit for any of the miles!! I fly to Thailand 3-4 times a year and all I want is to get good service and when I have a three hour layover in Taipei to b able to go to the gold card lounge and relax!!"
Pros: "I remember back when i was a kid and my Grandmother took us to Disneyland, back when there was "Service" in the USA. If i can avoid any US carrier, and I will fly with EVA. there is meals on flight, checked bags, carry-on bags, smiles, all without extra fees, charges, and they were least expensive to fly."
Cons: "As with all airlines the seats are a little tight and a bit more legroom would be nice, I am a larger man and it was still comfortable even after 18 hours of flight time."
Pros: "comfy, modern interior on the plane. Staff was great."
Cons: "check in was smooth, and the staff knew exactly how to handle my surfboard bag and the correct price to charge."
Pros: "Personalized attention"
Pros: "They didn't feed me after 12 hours of flight from Taiwan to Seattle."
Cons: "Nothing to like about Alaska airlines."
Pros: "Departed on time and safely"
Pros: "It's coach. It sucks"
Pros: "Nice crew"
Cons: "Seats small"
Cons: "the kid was kicking the back of my seat for 12hrs...."
Pros: "Straight forward, fast boarding and great price."
Cons: "Not much everything was acceptable"
Cons: "Everything was great, no complaints"
Pros: "best airline"
Cons: "when its best there is no comment"
Pros: "Very comfortable and enjoyable flight"
Pros: "Crew and food"
Pros: "Crew was terrific. Great service. New aircraft are comfortable too."
Cons: "Food. Meals are of poor quality. Bland in taste and rubbery texture."
Cons: "I bought my seat assignment in advance, and they did not give me this seat on the plane. Before boarding, I asked at the gate if my new seat was a window--which is what I paid for--and they confirmed yes, my new seat was a window. Turns out, it was not, it was a middle seat. I asked a flight attendant to relocate me to a window seat, which she kindly did, however this seat was quite uncomfortable as I was seated next to a large gentleman who probably should have been required to purchase two seats. Overall, there were two issues with Qatar Airways during this trip: they did not give me the seat I had requested and paid for, and then lied when I asked if my new seat was a window."
Pros: "The customer service was amazing. Air hostesses were very courteous, friendly and helpful."
Cons: "Seats were too small to sit comfortably on a long flight I wish Qatar had better seats for long journey and had advanced entertainment system."
Pros: "Crew was very attentive & met all my expectations."
Cons: "Have air fresheners in toilets. Make it smell better."
Cons: "Extraordinarily care taken On board. Very impressed with Qutar Airways. Excellent"
Pros: "Crew was fine, polite and helpful. Seat was not so comfortable as i am tall (no leg room)"
Pros: "Seat was comfortable and entertainment selection was good."
Cons: "More snacks on a long flight would be good. Hot chocolate instead of tea and coffee would be appreciated by non-tea/coffee drinkers."
Cons: "I was given incorrect date and missed my flight. I had to spend 750 £ and buy a flight from another airline to get home"
Pros: "Everything ,good service ,friendly crew affordable rates"
Pros: "We received friendly attitudes with lots of soft drinks. Upstairs in the airbus was good as my seat was near the emergency door, where I had room for my long legs. I was given aisle seats on both return flights so I could move about more. The meals were lovely. The airbus was good for peace & quiet from crying children."
Cons: "I had left an expensive style of neck/travel pillow i left in my Perth rental car but wasn’t supported to pick it up. I had to arrange for the car rental firm to post it. We had over 3/4 hr to fly. We were boarding. It’s a shame there wasn’t a quick way of getting my pillow to me without customs bureaucracy. It was a simple mistake. A toilet was blocked and temporarily unavailable. Some passengers were taking a long time and queues were building at different times."
Pros: "The trip was very comfortable and food suited me"
Pros: "Everything was great ,On time , comfortable seeds, Crew were very nice , boarding was quick Thank you Qatar Airways"
Pros: "Smooth flying regardless of the air wake turbulence, excellent treatment from flight attendants. I felt safe during the flight."
Cons: "Give more time for checking in the luggage, Cancelation my flight with 0% reimbursed on my funds, on boarding time 10 minutes delay was truly unfair."
Pros: "Good attention from cabin crew and good food"
Pros: "The crew were nice and very helpful. Vegeterian meal was great"
Cons: "It was cold almost for everyone and everyone used blanket, some people asked for second blanket."
Cons: "Snacks and drinks could be betteri"
Pros: "Seating and comfort is great, as long as you are not seated next to a 'larger' person or a person with restricted mobility. Not a fault of Qatar airways, but probably the norm in most international flights in Economy. Food was the best of all the airlines I have flown, and the correct temperature as well."
Cons: "Seat width could be a little better, but this is the norm, I would assume across all airlines."
Pros: "Staff was excellent"
Pros: "The food and service."
Cons: "Lost baggage maybe in Rome airport Conbecting flight qatar to vueling was worst"
Pros: "crew was lovely and plane was very new"
Cons: "food quality is not very good: sometimes it was hard to see what it actually was and it tasted like that too. headrest in the new plane is not comfortable at all as it is rigid and can only be moved up and down."
Pros: "On business class, so service was extraordinary"
Cons: "The seat from Jakarta to Doha, especially the head/neck holder was uncomfortoble. Too big and stiff and wasn’t on the right possition even though it is adjustable. One of the crew didn’t say anything, not even smile after she opened the curtain between bussiness and economy class at row J K L. She just walked away."
Pros: "Food, entertainment options, comfortable seats, warm blankets"
Pros: "Stewards and Air hostess were great. The food was served well. The flight was kept clean and had a great entertainment system. Overall it was a great experience."
Cons: "No proper communication and very poor management. I was on an emergency and no one bothered to listen and all the passengers were sent . The customer care numbers didn't work as they operate between 8-5 !! No one to reach to .. really bad experience. Don't suggest this aircraft for folks who needs to travel urgently !"
Cons: "The seats were very uncomfortable. Food was less than mediocre."
Pros: "In-flight treatment"
Cons: "The seat"
Pros: "The Crew The Food"
Cons: "The fact that we (my son and I) had to wait at the airport for over 9hours transiting. right after a 9hr 35miins journey."
Pros: "outstanding crew -- particularly one flight attendant."
Cons: "Length of flying time -- not airlines fault. Could be more space"
Pros: "The Qatar crew was great and the entertainment was on point."
Cons: "That my departure times were 1 to 2 hours earlier than what was on my electronic ticket, if I hadn't checked on the airport website, I would've missed all my flights!!"
Cons: "Just bathroom in end"
Pros: "crew servious and food quality."
Cons: "not so many Hollywood movie choices."
Pros: "Hindu meal only be vegetarian"
Cons: "All is good"
Pros: "All around a great experience."
Cons: "The internet worked for like 2 minutes and then said my time was up, even though I was supposed to get 15 minutes for free or something."
Pros: "Dallas to Doha wheel chair service and boarding was good."
Cons: "My parents did not get wheel chair in Delhi after that long,tiring journey..this is the service airline provide,it's so disgusting..they didn't even get the porter..they had to carry the heavy luggage when they have problem in walking..I am so disappointed.what is the use of this survey."
Pros: "On demand entertainment systems seem standard, as I’ve flown Qatar several times and always had it. Friendly staff. And Doha is a great connection airport."
Cons: "Checkin at Jakarta needs fine tuning. Checkin in started 30mins later than what the QR rep informed me an hr previously. QR lounge needs upgrading."
Cons: "Before our trip we called Kayak service desk with the request to reserve our seats. The answer obtained was that we should do it online. When we went online there were almost no more seats available so we decided to go to the check in counter in the airport. Although we were more than 3 hours in advance in the airport there were almost no seats available. We were very disappointed about this service, we never experienced this with any other airline companies..."
Pros: "The personnel are what makes the airline so special. Everyone of them was so nice and so attentive to our needs. Great experience overall."
Cons: "So the seats while comfy are not as nice as the seats now on the reframed United Polaris and Delta and Air France in their newer planes."
Cons: "On O-Hare Airport, Qatar Air Line's staff is very rod, I never recommend to anyone. Now if anyone ask from me then i refuse to buy Qatar Aiway ticket then they buy Emirate or other air line tickets"
Pros: "-Great selection of movies, Ted talks, and games to view on individual screens, headphones were provided. - Blankets and pillows were provided to everyone, along with a kit with toothbrush, toothpaste, socks, and eye mask. - Adjustable head rest. - Nice to have wifi, although only 15 minutes is free."
Cons: "- Tiny, cramped seats and aisles. I'd heard the Quatar has more leg room than other airlines. This is definitely not true. If the person in front of me reclined all the way, they crushed my knees and I'm only 5'7". - Seat cushions are thin and hard. - baggage check in took a very long time; about 45-60"
Pros: "The courtesy and efficiency of the crd, an acceptable level of comfort inf the economy class."
Cons: "Food below average, command of the entertainment screen not convenient."
Pros: "Was not a pleasant flight"
Cons: "Basic onboard entertainment, even on business!Staff Could be more genuine!They handled the cabin baggage Like potato not helpful."
Pros: "On time, good crew, easy connection."
Cons: "Hard and tight seats for such long night flight."
Pros: "New airplane. Friendly air hostesses and top notch service.. British Airways can say goodbye to my money"
Airlines flying from Indonesia to Seattle have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Indonesia to Seattle
Masks required on board, masks provided on flights from Indonesia to Seattle
Social distancing seating
Middle seats unavailable to book on flights from Indonesia to Seattle
Testing for antibodies, testing for symptoms for flights from Indonesia to Seattle
Waiving of change fees. Search flexible flights from Indonesia to Seattle