Cons: "Two very sick people were allowed to fly and were not denied boarding during these times of Covid19. We actually had to taxi back to terminal to remove a very sick passenger. JetBlue #100 March 17, 2020 10:12 pm from Los Angeles to Fort Lauderdale."
Cons: "Despite the delay of almost 3 hours (which we were informed much earlier than getting to the airport at) the plane was 40% empty so can’t complain at the end of the day"
Pros: "Snack selection"
Cons: "Deplaning process"
Pros: "Nice crew, nice plane"
Pros: "It was a smooth flight"
Cons: "More food options"
Cons: "My entertainment system wasn't working. Kept freezing and restarting. I was allowed ton switch seats, but the same thing happened on the others I tried."
Cons: "We waited in the runway for 2 hours after landing. Not the airlines fault however completely unacceptable."
Pros: "It was my first experience & I couldn’t had enjoyed it more ! Words can’t explain"
Cons: "Nothing everything was great"
Pros: "Nice leather seats and more leg room than a few other companies."
Pros: "Crew was great, seat very comfy with good legroom."
Pros: "Mint seating and service is excellent."
Cons: "Add Subtitles to the movies at list in English thanks Tzach"
Pros: "The seats - awesome!"
Pros: "Non stop flight, complimentary snacks, in flight entertainment, wifi"
Cons: "Very happy with my flight. Very nice new airplane.Jet Blue has become my preferred airline."
Pros: "Good crew"
Cons: "Flight was late, entertainment didn't work the whole time"
Pros: "Jet Blue planes are always great. Super clean and comfortable."
Cons: "They should have scheduled pistols for our flight. We had to delay the flight for two hours until they arrived."
Pros: "The crew was very friendly and helpful."
Cons: "The TV monitor was very small and the picture was pretty poor."
Pros: "Crew was great Snacks were perfect Flight arrival was earlier Great experience"
Pros: "The Hawaiian themed meal/snacks"
Cons: "More free entertainment!"
Cons: "the only discomfort is trying to sleep"
Pros: "Everything was smooth, great service, friendly staff and captain. Arrived ahead of time. Free Wifi. Great inflight entertainment."
Pros: "You can always count on JetBlue for good snacks and free WiFi."
Cons: "But the snacks and free WiFi is not enough to payback the delayed departure experience. Just a week prior, my JetBlue flight was scheduled on time and then three things delayed thre flight for three hours right before we took off and now this! I was told it was due to needing to replace a crew member from another delayed flight. How can that affect so many people? The seat was also super uncomfortable and the back of the cushion was rolling forward, which made it hard to sit for that long. we also didn’t have a gate when we landed so that added on an extra 30minutes. Really disappointed."
Pros: "Free wifi, free TV, full sized sodas and unlimited snacks. Not to mention the free mini hot towel they give you towards the end of the flight. I'll be flying jetblue from now on"
Pros: "They have hot towels and unlimited snacks"
Cons: "The crew on this particular flight was rude and one flight attendant in particular waddled so her hips hit everyone on the aisle seats and I'm not here to bump and grind with middle aged women. The inflight entertainment kept having issues and it was turbulent for most of the flight."
Pros: "Courtesy and service"
Cons: "My television did not work the entire flight"
Cons: "It really comfy and safe"
Pros: "Smooth, great service, free wi fi that really works and lots of free snacks and water which nowadays may seem like a real perk."
Cons: "Everything was great!"
Pros: "The flight itself was fine. Food pricey but good enough. Seats are comfortable. WiFi is intermittent. Cabin crew basically OK."
Cons: "Contradictory and incomplete texts about a 1.25 hour delay in departure time. Text should say to arrive at original time. Almost missed the flight because text did not say that. Got 2 different texts within minutes, one with incorrect info. Why did I have TSA Pre-Check status on the originating flight but not on the return flight? Not enough overhead space, and cabin crew wasn’t helpful in finding space. Flight 30 minutes late, but probably not JetBlue‘s fault."
Cons: "It was kinda hot and humid on the flight. On Demand movies and tv were unavailable from the getgo. Then about an hour or so into the flight the Direct TV service ended as well. It was pretty frustrating since I finished the book I brought with me during the first hour of the flight."
Pros: "Opportunity for free self-serve snacks mid-flight."
Cons: "I fly Jetblue in large part for the robust entertainment system and seats which allow me to sleep. On this particular flight, my seat would not recline. Further, and more importantly, I had the only seat with a broken entertainment system on a 6 hour flight. Worse, the screen was on a loop, where every 30 seconds it would flash bright white light in my face, making it impossible for me to sleep or even rest. I would chalk it up to an aberration, however, my entertainment system was similarly broken on my last Jetblue flight. I am very disappointed. One last issue - we had to stand waiting in line to board for no apparent reason 35 extra minutes. Not a huge deal, but not ideal at the end of a long day."
Pros: "I LOVED the comfort of the ample seating space and leg room, compared to American and free WiFi and movies with the individual monitors on the seat backs for every passenger. I flew Jet Blue on my return flight from LA to Boston to attend our son’s USC graduation. The flight from Boston to LA was on an American Airlines flight. The seats were super narrow with very cramped leg room. To add insult to discomfort , I learned just after take off on the American flight to LA that our dogs got loose at home and the person caring for them was frantic. I had to purchase in flight WIFI ($16/ hour $18 for the entire flight) to attend to the Lost dog issue (hugely stressful) only to learn after the flight that $300 worth of fraudulent charges occurred during the flight that my bank’s fraud department claims occurred as a result of entering my card information to purchase the internet access. That depleted the majority of our travel budget. (We live paycheck to paycheck and had pinched & saved to be able attend this special event) I was so apprehensive on the returning flight and can’t describe my relief to learn the WIFI was free. My fears dissolved as did my aching head and back as I settled into a wonderfully comfortable seat with far more leg room than my prior flight. Thanks Key Blue! You have a fan for life!!"
Cons: "Not one thing I didn’t like!!!!"
Pros: "Hard working courteous crew. A 45 min. delay caused by safety concern. That's a good thing."
Cons: "2 of the 3 video displays in our row could not function in movie or show mode. Worse still: the arm chair controls seem perfectly placed for accidental activation, which happened dozens of times on our flight. No way to disable. Very unpleasant."
Pros: "The plane was neater than the one I used going to long beach"
Pros: "Plane was brand new. Excellent condition"
Pros: "You have to pay for food. In th pass food was included with the cost of the flight."
Cons: "Was all good"
Pros: "Entertainment and boarding was mediocre."
Cons: "Crew, comfort and food was poor, and just overall it was poor."
Pros: "The free WiFi and snacks will totally make me a repeat customer’ great flight attendants and good communication."
Cons: "No comments to provide"
Pros: "Got our tickets nice and cheap. Made it home safe and sat beside a cool person"
Cons: "My seat wouldn't go back, so sleeping was difficult. Staff seemed a bit annoyed with everyone."
Cons: "2 hour delay and gate changes were ridiculous"
Cons: "the in seat entertainment system had no power outets an ways annoying to navigate. resting my arm on the arm rest would change the state of the inseat system"
Cons: "Flight was exceptionally hot, not only in my opinion, but that was also the opinion of other in the row on flight"
Pros: "Everything: snacks, free wifi, all the nice staff at all parts of the trip"
Cons: "No options for users who have cash when onboard a flight. Won't forget to leave my debit card behind in the future."
Pros: "The staff was amazing -- very friendly and made their customers feel welcomed and comfortable. Quentin was especially great. He helped me put my luggage in the overhead bins, and continuously made everyone laugh. Also he complimented my eyes and that was cool considering I was very tired and feeling pretty antisocial. Thank you for turning my morning around!"
Pros: "I arrived 3 hours early and was able to switch to an earlier flight."
Cons: "Attitude from staff"
Pros: "Attentive CREW and proactive."
Pros: "Helpful and attentive crew"
Pros: "When I asked for a seat change the crew was very accommodating"
Cons: "With covid in Seattle I was placed next to a restroom. I did not see any bathroom sanitation occurring during the flight, and no sanitizer available anywhere."
Cons: "connecting flight left without 1/6th of its passengers. Stuck at airport now because of Deltas laziness"
Pros: "Flight was good and crew were good. Nothing very outstanding but by no means a terrible flight."
Cons: "The in flight screens weren't working well."
Pros: "Good seats. Crew was not very hospitable. They went by with water and didn’t give us any. We upgraded for the complementary cocktails and my husband didn’t even get a chance to get one."
Cons: "More attention especially for the upgraded seats that offer complementary things. We got better service in our economy seats on the way to LA. I wouldn’t pay extra to upgrade again."
Cons: "uncomfortable seats, thin seat cushions"
Pros: "Good flight as always with Delta. Sat in economy comfort, so of course the seats was comfortable. Flight Attendants were great."
Pros: "Food was so good. Crew was also very nice."
Pros: "Check in person was very helpful in rerouting our flight."
Cons: "Our flight was delayed 3-1/2 hours. The gate crew booked us in another flight but did not issue a ticket, so after transferring to another terminal, we were sent back to the Delta terminal to be issued a ticket to a third airline since we already missed the second flight. Then, they lost our luggage"
Pros: "Good crew"
Cons: "The WiFi didn’t work well"
Pros: "New plane, charging stations"
Pros: "Crew was amazing"
Cons: "You can add bkfst for A.M flights"
Pros: "The crew were great. A little too warm on the plane at the back of the plane and too cold at the front."
Cons: "Since this was the first leg of two, the person who checked us in did not check our bags to the final destination. Then, when we went to go to check in for our second leg, they wanted to charge for our baggage again. Not cool Delta."
Cons: "Seats did NOT recline, which seems to be a pretty poor planning for a red eye flight."
Cons: "Friendly crew and lots of good free snacks!"
Cons: "The boarding process at LAX was awful. I’m sure the horrible shuttle wait and transfer from terminal to terminal is the airport’s fault, but the airline did not do anywhere near enough to inform passengers of what was in store. It was confusing and annoying."
Cons: "Delta delayed the flight from LAX to SLC, which subsequently made me miss the connecting flight from SLC to ORD. Completely unacceptable"
Cons: "Flight was delayed more than 4 hours. I switched flights to try to beat the 4 hour delay but was still delayed 4 hours. After verifying with delta t am members that my bags had been rechecked they had not"
Cons: "What food am I rating? The cookies?"
Pros: "I travel as a professional musician. I fly with American (because many booking agencies use them) I achieved status after years of their cruel methods of forcing us to check our instruments, thinking “FINALLY, I can board without being hassled about my instrument coming onboard with me.” Nope!! They fight me every time, as if I’m some guy going on vacation and bringing my beater guitar to play on the beach. They holler every time, “SIR YOU’RE GONNA HAVE TO CHECK THAT” $6,000 worth of equipment to make space for someone’s socks. (?!?!) Today, I boarded TWO delta flights and was told, “see if it fits... if not, we can gate check it for you...” YES!!! That’s all I ask!!! Just let me TRY first! If it doesn’t fit, THEN I can’t complain! Anyway, sorry for the saga! I just want to say THANK YOU! I had peace of mind ALL day! Keep up the great work! Your staff is outstanding!!"
Cons: "I didn’t like that you thought there was something I didn’t like! I’m a fan!!"
Pros: "In-flight entertainment Nice crew"
Cons: "The Delta seat assignment and boarding process The flight was delayed"
Pros: "I've been beaten down to expect a bus ride on flights. However, Delta surprised me. The crew members we're kind, and did the best they could to keep us comfortable."
Pros: "I got home"
Cons: "price could be cheaper"
Pros: "The snacks were decent on the flight. Everything else was a disappointment."
Cons: "Unexpected delay for take off after being told the flight was going to be on time. They couldn’t give us a reason or an eta on take off while waiting at the gate which affected my ride situation once I landed in Seattle."
Cons: "Boarding employee was rude."
Cons: "The customer service and the strict nonsense rules"
Pros: "Not much . The boarding process took forever and the lines through TSA took longer .. no direction to lines and I was standing for 10 min before saying something to someone and they said o there’s another line."
Cons: "Almost everything besides the staff on the plane"
Pros: "No puedo opinar mucho del proceso de abordaje, ya que para el procedimiento de ingreso a la terminal fue bastante tardado. Pero la atencion por parte del personal fue bastante amable, las bebidas fueron abundantes y justas."
Cons: "I have no complaints"
Pros: "Crew was friendly and helpful"
Cons: "Our flight was delayed by almost 2 hours and caused me to miss my connecting flight. Next available flight was a 6 hour layover that I was not expecting."
Pros: "The gentleman at the gate was super helpful and helped us check our bags at the gate."
Cons: "Zero leg room. Zero arm room. The entertainment system did not function. No food for such a long flight unless you pay more then the food is actually worth."
Pros: "Tons of free entertainment on the screen in front of your seat! Movies, games, and details on your flight, all available on your touch screen. USB charging is also available."
Cons: "No one told us they wanted everyone with a roller carry-on to.check their bags. An attendant told my sister that her bag needed to be checked. We did not receive this notification until we were at the gate, boarding."
Pros: "Short, straight-forward flight."
Pros: "Free earphones"
Cons: "Delayed boarding Delayed flying after boarding Delayed in flight service"
Pros: "Free ear phones"
Cons: "Late boarding Late take off Maintenance after boarding Two hours before refreshments Boring movie Bumpy flight Very hard landing Home an hour late"
Pros: "The Flight Personnel was extremely helpful and kind."
Pros: "The flight was quick and quiet with a kind crew and captain that had a great smile."
Cons: "I didn't like the food."
Pros: "Availability of flight. Quick flight, on time"
Cons: "Lay over"
Pros: "The flight attendants were very attentive and available."
Pros: "Delta does a great job overall. We used free skymiles from Amex and it was very much appreciated."
Cons: "Not enough leg room! BS!"
Cons: "I was starving because of my short connection time and couldn't have lunch - wanted to eat something solid and they just had boxes with fruits and cheese."
Pros: "I always have a great experience on Delta! Thank you"
Pros: "The delta connection flight waited for our flight so we were able to make our cruise :-)"
Cons: "The delay in the beginnning caused a bit of anxiety that we might miss our connecting flight which could've resulted in a missed cruise"
Cons: "1. Boarding order is not by seating making boarding very inefficient 2. Carry on bags were mandatorily checked at the gate when there was plenty of overhead bin space."
Cons: "Connection flight from LAX to Seattle was dropped off of booking completely. When Delta was able to fix the changes in Sydney Australia they put my husbands ticket as a standby instead of putting him in an assigned seat and reported that they couldn't fix it that we would have to wait and get to LAX before the changes could be made again. There was a one and a half hour flight delay from LAX to Seattle. From Sydney Australia to LAX entertainment system didn't work the whole entire flight, they were screaming children the entire flight, and Delta had double booked seats on several different people. There were no apologies and no compensation for any of the incidences."
Pros: "Delta crew are always attentive."
Cons: "Snack quantity and choices."
Pros: "Service was ok food also crew was friendly"
Cons: "Check in bags and carry on policy and space on airplane is stupid"
Cons: "The fact that seats could not be reserved ahead of time. Having them assigned at the gate is illogical and does not reward the passengers who reserve / check ahead of time. Additionally, it creates unnecessary rush at the gate."
Pros: "The captain was informative about the delay in taxiing/takeoff, and the in-flight beverages were good."
Cons: "I was in a middle seat."
Pros: "We arrived nearly on time & without issue."
Cons: "The plane was warm & no cool air was being dispersed in the cabin & because of that it was very dry. Better temperature regulation, climate control is needed to make fir a more comfortable flight."
Pros: "The crew was very friendly, the seats were uncomfortable and the air cabin was very cold."
Cons: "The flight was delayed, cancelled then on again. Communication regarding the flight changes were very confusing and had guest running though the airport not knowing what to do. My suitcase was busted and destroyed.There were not enough blankets for everyone in the cold plane. Horrible experience."
Pros: "Great crew, comfortable plane"
Pros: "The crew was very helpful and kind."
Cons: "The entertainment app did not allow me to watch any of the quality programming and my seat to Chicago was extremely cramped and did not recline."
Cons: "Comfort of seats. Too close together."
Pros: "Professionalism and kindness"
Pros: "Crew board and also on plane were accommodating and very friendly."
Cons: "Three people in row and all over 200lbs it felt like ever time to get seatbelt Or the horrible placed outlets between seats but under seat and you can not look under seat cause no space in front of you to access and can’t help but to rub against person in next too you. So had to apologize and explain what was trying to do before I tried. I try not to fly this airline or other large carries for"
Cons: "Spotty Wi-Fi. Only on an American flight"
Pros: "The on time performance and good friendly crew"
Cons: "The seat where I sat had minimum recline"
Cons: "One hour on tarmac."
Pros: "Boarding quickly"
Cons: "I thought it was very misleading that my ticket that was emailed to me said "Austrian Airlines" so I got dropped off at the first terminal. But when I arrived, the attendant told me even though it says Austrian, that really Im flying with United. I had to walk 15 mins all the way to Terminal 7. This was a total let down. why was my actual airline not listed ?"
Cons: "Old plane, no service, TINY SEATS"
Pros: "Very smooth fligh and very friendly and helpful staff"
Cons: "The seats were extremely crammed and there were no movies or shows without purchase"
Pros: "the warm baked goods when we landed"
Cons: "not so much leg space"
Cons: "Seats are very uncomfortable the delay was unexplained and no information was givenuntil we boarded the plane"
Pros: "As a result of extensive business travel, my husband and I enjoy premiere status with United . We love the airline, because even when we buy inexpensive tickets on our own dime for family travel, we are treated exceptionally well and often upgraded. The flight was on time, the ground and cabin crew friendly and the captain competent. That works for us!"
Pros: "Noisy intrusive spoiled crying screaming kids kicking seats shaking rattles and crew was helpless"
Pros: "Amazing first time doing a first class flight and loved it!!! I would highly recommend it to my friends! Thank you"
Cons: "My family was made to suffer due to United's inability to get all passengers off the plane in a timely manner. We all suffered for 25 minutes in a hot plane. We got nauseous from the heat . We ad to sleep on the floor of the airport in CO because we could not get a flight for that night. We missed an important Military graduation that is once in a Lifetime Experience. Your lack of customer service is appalling and I hope That I never have to experience that again."
Cons: "Rudeness of flight attendant Departure time changes Gate changes"
Pros: "crew members friendly and entertainment was excellent"
Cons: "More leg room and need better snacks"
Pros: "Crew was very nice. Had a sick passenger on board and the flight attendant was outstanding with her and made sure she was ok every 20 mins. Do not remember her name but she was excellent in caring for the sick passenger."
Cons: "Having a delayed flight which made my brother and I miss our connecting flight in Houston which got us home 4 hours later than we were suppose to be."
Pros: "Overall the flight process was fine."
Cons: "Kayak is not transparent enough about highlighting which flights are low cost flights during purchasing. I thought I was purchasing a regular fare where I could bring a normal carry-on onto the flight, but this was a low cost flight and I had to check my bag. This information was not disclosed until after payment, and I believe this is dishonest on the part of Kayak. Kayak needs to be much more upfront about the details of the flights so that we passengers can select flights according to their needs. I felt deceived by the fare and would have purchased a different flight if I would have known ahead of time."
Pros: "- I did make it home, 2 hours later..."
Cons: "- Service: plane had multiple problems, including flight instrumentation - Worse Service: keeping customers in the dark regarding timing of repairs and how long we'd be stuck at LAX - And nothing worked: no wifi (even though it was advertised)"
Cons: "Flight was delayed. Then they told us they might turn us around and take us back. It was anxiety provoking."
Pros: "The faxt tah I made it home same day"
Cons: "Having to be deferred 7 hrs from intended flight arrival"
Cons: "Roundtrip flight to Seattle with a layover, first flight went without incident, so far so good. On the flight back (during a layover) literaly 5 minutes till boarding the plane, the pilot is ready to go, the people are standing in line, United decides it wont make enough $ on the flight and gives it to an Ontario flight. We are canceled and now have to wait 4 additional hours in the airport. Was told it was air traffic control that messed up, not United, which was not even possible and an obvious untruth. Was offered a complimentary bottle of water for the trouble. Classic united."
Cons: "They (united airlines) put my wife's luggage in the wrong flight and we are still waiting for it to arrive. It's already been 8 hrs since we landed and every time we call them, they're telling us it's scanned in a different city. Now she is without clothes and her necessities."
Pros: "All good"
Cons: "Nothing all travel is ok."
Pros: "Cheap fare"
Pros: "There was a nice selection of entertainment"
Cons: "The plane was not comfortable at all for an International flight. United should invest in bigger planes for flights over 6 hours. I could hardly sleep since the seats were so uncomfortable. Further, I was unable to get up and move around as much as I had on other international flights. There was no room on this plane to walk around and stretch. The food was mediocre. Quantas, Air China and Japan Airlines have much better meals."
Pros: "Will never use united."
Pros: "Nice, big plane"
Cons: "The entertainment went out."
Pros: "Nice plane very smooth flight"
Cons: "Plane was late and missed connection to Wichita"
Pros: "Prebording was helpful being disabled and having a service dog, crew was very helpful, and it was much more comfortable having the extra legroom as requested in advance and having it honored."
Cons: "I did not enjoy having to pay for even the most basic entertainment."
Cons: "delayed for typhoon then delayed another day because air traffic control delayed my connector"
Cons: "They overbooked my flight and almost didn't let me on the plane even though I bought my ticket months ago! The only reason I got on is because some people didn't show up."
Pros: "Gate agent moved us to first class due to lack of seats in main. Nice to see they can do that."
Pros: "Price was great and flight crew was nice."
Cons: "How rude the women airline attendants are /the extreme lack of leg room"
Pros: "Aircraft, flight (except for late arrival at gate) and service"
Cons: "Pilot announced we would arrive early in Seattle. When we go to Seattle we waited 30 minutes for a gate and actually arrived late. When we got to baggage claim we had no claim area posted for our flight; another 15 minutes waiting to find out where our luggage would be"
Pros: "The crew was polite and helpful."
Cons: "Limited space."
Pros: "The attendants were courteous, helpful and pleasant. Good ride and when getting off, this was the first plane ride where people didn't go crazy rushing to get off. I will use this airline again!"
Cons: "Seat was bottomed out...started getting pain. Used pillow to sit on and made my flight superb. Otherwise I would have told an attendant. My TV lost sound last quarter of the trip."
Cons: "I received somewhat bad service at every point of contact with United. My flight was canceled in Houston, so I forced to stay overnight. I asked the rep at the customer service station if United pays for a hotel room if our flight gets canceled, I was told no. There were several canceled flights, do all the hotels were booked in the area. It was up to me to call every hotel in a 10 mile radius at midnight to find a room. I had to come out of pocket 150 dollars for the room and I missed work the following day due to my canceled flight. I was forced to stay in a hotel room with none of my clean clothes, no toiletries. I was told by a united rep, "we get off at midnight so you won't be able to get your suitcase today". All in all, it was one of the worst flying experiences I have ever had. I would like some one to call or email me."
Pros: "The boarding was ok"
Cons: "The entertainment was terrible you couldn't watch anything but direct tv commercials no wifi or anything they ask you to perches it but aren't we paying enough atleast to have a single movie or tv show but no we get commercials the whole flight"
Cons: "Rows 20 to the back of the plane didn't get a beverage. Slow moving attendant. I was thirsty."
Cons: "No room in the seating, nor in the overhead."
Cons: "I will never fly with them again, you have to pay extra for everything, even carry on items, seats sucked."
Pros: "Price, friendly staff, and overall good service."
Cons: "Small uncomfortable seats, no enetertainment and no complementary drinks."
Pros: "Flight was on time."
Cons: "Very high rate to check in your bag, too much!"
Cons: "Too short a flight for entertainment"
Pros: "Bording was fine"
Cons: "Horrible costomer service, nobody knew there job. Never flying spirit again"
Pros: "on time departure and arrival crew was nice"
Cons: "tight seating - no seat recline - limited leg room extra fees for bags no free drinks or snacks"
Cons: "Seats are more uncomfortable than other airlines. No fee coffee or water or anything. Tiny little seat back trays are borderline useless"
Pros: "The trip was generally as expected. This was the first trip our family of four had taken since before the baggage fees had become common. I chose this airline for its price. For a short flight, this was very nice. It is best to know your luggage needs before you purchase. It was helpful to see the total round trip pricing as well."
Pros: "Everything! I upgraded my seats for my husband and my 4 year old grandbaby and it was wonderful to sit in comfort to go and visit my daughter who was having surgery for the 3rd time. My daughter's husband is Navy and could not be at my daughters surgery so it was absolutely wonderful to fly in comfort. My grandbaby enjoyed herself and this was her first flight she never cried once for her ears or anything. Lovely flight indeed. No complaints here."
Cons: "The stewardess at the Spirit counter. My husband, myself and my granddaughters had bags. My husband had a laptop. She told up we have to check in our bags even thought I did everything on line my grandbaby had her own ticket and therefore, as a minor we had to go to the counter. The stewardess charged us full price even though I told her I was a Spirit member and we could go over and check our bags in on the computer. My luggage was a new set of bags and my new bag came back with black marks on it. I bought them to go on the plane with me at every flight. Therefore, charged full price and messed up bags."
Pros: "Crew was nice, cheerful and helpful."
Cons: "Space very tight. Charge for any carry on or checked baggage. Charge for any beverage or snack. No entertainment."
Cons: "Lots of hidden fees. Delayed flight, and overbooked."
Pros: "Good for short flights"
Cons: "This is the 1st time I flew from Spirit. Flight got delayed and waited forever for luggage"
Pros: "The crew and captain acknowledged the plane was late. Cheapest plane tickets ever. But read below to see the result of cheap plane tickets."
Cons: "The flight was delayed 2 hours. Then after boarding the sink ceased working. The plane seemed to come from a developing country. There were way more noises than I have ever heard on a plane. Multiple unusual clunks as the landing gear was being deployed. Then on the land I heard unusual stress on the wings. I have been flying 2-3 times a year for the past 10 years, and this was the worst plane experience. The seats were terribly uncomfortable. I felt like I was strapped to a set of bricks, flying on the wright brothers plane."
Pros: "The plane"
Cons: "The personnel and the way they handle people"
Cons: "They cancelled ruined my plans"
Cons: "Carry on bag costs 57 dollars!"
Cons: "It enough staff to accept bags, load plane. With excessive baggage fees, my $200 flight turned into $325. Never again."
Pros: "Friendly crew and fast boarding"
Cons: "No reclining seats, very uncomfortable"
Pros: "I guess it's not your fault, but there was a guy harassing a lady in the returning flight."
Pros: "ticket price was great. delayed outbound. early arrive on return."
Pros: "The price was right... was concerned for what might be. We have very low expectations… Pleasantly surprised! The crew was great… Checkin, boarding, flight, arrival, baggage… All good"
Cons: "Seats were tight. Not sure how tall people can do it."
Cons: "Bait and switch business model. $100 for a carry on, seats don't recline, no refreshments, and the cabin was sweltering hot. Miserable experience."
Pros: "Flight attendants were very nice"
Cons: "The surprise charge of $55 per carry-on. Was not disclosed when I booked flight. Also no complimentary beverage or snack. I won't fly with them again."
Pros: "Nothing they cancelled my flight 2 hours before then made no effort whatsoever to refund my $100 causing me to go overdrawn. I finally called my bank after no success at getting through to a live agent and they took the money back from them. Unfucking believable!!!"
Cons: "E V E R Y T H I N G"
Pros: "Not much."
Cons: "I thought I was getting a good deal, but then any bag you take with you, carry on or not, costs $45. EACH WAY! So what we thought were $93 tickets were really $173 if we brought a carry on. Who doesn't bring at least a carry on. Oh, and by the way, if you don't understand that carryon costs extra, they extort you in form of a $100 fee per bag at the gate. They know they have you because you're about to board the plane, so why not extort money out of you. Then the seats don't recline, and thank God they don't because your knees are smashed into the seat in front you. I'm 6'3", which is a little tall, but i totally don't fit in these seats. VERY UNCOMFORTABLE. Then there is the endless nickel and dime'ing for everything: do you want a credit card, do you want to choose your seats? Oh that'd be $5 extra. Do you want to board first for $10, etc. etc. On the plus side, the flight attendants were at least funny and tried to make people laugh."
Pros: "Nothing I like them"
Cons: "If flight got cancel please do it a day or 12 hours ahead"
Pros: "I was very surprised to get charged $55 for my standard carry on. Spirit needs to show this on their web site with big letters. I will not fly with them again"
Cons: "To get charged for carry on bag"
Pros: "Nothing except for the fact that my mom purchased the tickets for my bf and I to visit her in SoCal."
Cons: "- $55 to bring a carry on/check a bag EACH WAY - cramped seats/no leg room - charges each passenger $25 just to sit next to one another, luckily I didn't pay this and we sat next to one another anyway! - no in flight amenities like a drink, snack, or WIFI - not all airports have kiosks for easy boarding pass printing - each flight you have to listen to the flight attendant try and get you to sign up for a Spirit credit card."
Pros: "I truly didn't like anything about my experience with Spirit. Terrible airline."
Cons: "Gate agent, hidden airline fees, no entertainment options, airline charged for water"
Cons: "Booked the flight because it was initially a good price. But when I checked in I checked in, all of the hidden costs hit me. $50 to check a bag, which all other airlines allow as a carry on. And then they charged $7 to assign me a seat! I will never fly Spirit again."
Cons: "Flights delayed multiple times going both directions."
Cons: "The flight went well but overall I was not pleased with Spirit and do not plan on using them anymore! I find cheap rate to buy ticket and I felt fool myself!! I had to pay $55 for my luggage which I'm use to carry on being free and the flight was delayed without I know... gate changed without I know.. I'm not happy sorry"
Pros: "Flight was on time."
Cons: "Having to pay extra for my bag."
Pros: "There is a lot of room in the newer planes."
Cons: "Refused to let me get a boarding pass; even with plenty of time to get through security and to my gate. I was literally there 48 min early as opposed to 45 min and could see through the empty security facility to my gate and they still would not let me go. I had to wait 13 hours for another flight because they are so terrible, no other airline partners with them. They charge for absolutely everything. They as a whole were super disorganized. Flight attendant was obnoxious and clearly drunk. The lines for the counter were chaos and the wait was absurd; 1 hour +. My suitcase came back to me absolutely filthy and runed. Overall, the most horrible travel experience I have ever had. Pay the extra ten bucks (that's what they charge for water anyway) and fly any other airline."
Pros: "Everything was just what I expected. Thanks!"
Cons: "Did not travel on flight due to delay in Dallas. The flight from Los Angeles had left by the time my flight from Dallas had landed."
Pros: "ticket price"
Cons: "that i was not offered water to drinkq."
Cons: "First and foremost, with the buckling and diming done by spirit, I would have been better off choosing another airline at an airport closer to my home. Charging to have seats next to children, ridiculous!! Second, we were so late into our destination that we had to take a taxi, costing even more. We were so tired due to arriving so late that we we tired the entire trip."
Pros: "I didn't save much money with this airline but having the stress of packing. The flight was delayed but the website didn't update on time and therefore it's really tough for family member picking us up at the destination airport. Can't believe there is not even a cup of water offer on the flight. Exhausted!"
Cons: "Website said $42 for 1 bag at airport was charged$52 to Seattle and $42 to lax, making the "cheap" ticket the same as any other airline which charges$25/bag"
Pros: "Check in at the airport was fast (no line)."
Cons: "I was charged $12 for my seat like it was an upgrade- tiny seat that didn't even recline! Most uncomfortable I've ever been on a plane. I was also going to be charged $52 for each checked bag...??? When I told the woman at the counter that it was $31 online she was nice enough to only charge me that much, but what is that all about??!! My bag was 29 pounds, no where near the limit- $52??!! Ridiculous. Staff wasn't rude or anything but they weren't friendly either, just kind of blah. No in flight entertainment, not even free water. Not a great experience. I'll spend the extra money next time to be comfortable."
Cons: "I was wasn't able to check in because I was not there a hour before"
Pros: "Loved your crew, they were fun and witty"
Cons: "seats not so comfortable, my knees were right against the seat in front of me"
Cons: "The seats were terrible as wouldn't recline at all but it had good leg room though. Everything else was quite good"
Cons: "I was very unhappy with the surprise boarding fees. I was charged to pick a seat and to BRING A CARRY ON!! I thought that was unacceptable. What only made me more angry was that they didn't even seem to check that I paid for my carry on, which leads me to believe most people weren't charged and only the suckers like me who paid in advance had to pay for the privilege of carrying our own backpacks. I have left maybe 3 negative reviews about companies my whole life, but this one I felt was necessary. I will never fly Spirit again, even if it means I have to pay extra."
Pros: "In general we like everything, our boarding process, the crew"
Cons: "Maybe need bigger seats"
Pros: "I liked the spaciousness of the seats, and in general the cabin felt a little less cramped than some planes. Great ticket price. I liked the crew a lot, friendly, quiet."
Cons: "Boarding was confusing, there were too many people whose zone wasn't called waiting around the entry way. This crowd appeared to be the line but in fact wasn't. No Spirit employee was around to help avoid it. This wasn't a real big deal but some airlines avoid it with a simple announcement, asking those who haven't been called to remain seated. I would suggest Spirit does something similar. I don't like all the extra charges, for example for a second carry-on, but I get it, it's your way of offering cheap flights. I gave the food and entertainment only 3 stars just because of the charge, I didn't actually purchase anything."
Cons: "That my flight got cancelled & I did not get informed until I got there & they wanted me to wait in an hour wrong like to get my refund"