Most of the staff was very helpful and accommodating. On the first leg of the flight one of the attendants even suggested a wine with dinner, a very kind gesture.
When my husband and I went to check in for our flight at the desk we had to wait very long time to get checked in. We noticed that one of the girls was in training, which is understandable but just inconvenient. We are both very patient people but this just made us nervous because our first flight on Air China to Japan on 10/26/17 was very delayed and caused us to have to literally run and still go through a rigorous security check. We were not rushed through the line even though we had nothing to do with our flight being delayed on our second leg. We then had to wait in another long line for security even after arriving into China on our flight back. There was also someone on board before take off with a medical problem and we could tell that some of the patrons started getting a bit aggressive or irritable. I don’t think the crew could’ve done much in that regard but wish the issue had been resolved a little quicker. I believe it was a 40 minute delay in take off.
All our checked bags, all of them, never made it. We are still waiting. Very cramped on totally full flight.
The flight waited which I'm sure is a complaint by others. This is due to the very inefficient transfer process in Beijing.
Zero entertainment. I know it's only a 4-5 hour flight but still.
Doesn't matter if your economy or first class. First one to the gate gets in. Good for me because I always fly economy.
Typical Chinese service, poor. Will never fly Air China ever again. Only reason why I book the ticket because it was cheap, now I know why.
I have flown with Air China before and had a bad experience. They are improving everything from customer service to in-flight amenities. Transfers in Beijing are still a problem with zero efficiency.
They don't honor seat selection when booking but attendant at gate helped and was very understanding.
Overall, service was very good
there is no entertainment Also, regarding airport in Riyadh AUH make sure to verify your gate number. I don’t think they put it on boarding pass
Dirty rest room few houres before landing
Services was great, cordial staff
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