Pros: "The crew amd aircraft was wonderful"
Cons: "Mechanical issue put us out late, then weather kept us circleing for another 45 minutes. Spent the night at msp had to fly out the next day to final destination."
Pros: "A box was under my feet, not sure what it was. A part of plane! ATL - EZE uncomfortable Crew great in spite of ongoing turbulence!"
Pros: "Crew was awesome"
Cons: "Worse experience ever, flight delayed, lost connection, many hours in phone trying to fixed and anyway lost the flight, spent so many time at the airport with the front desk so disappointed"
Cons: "It was just the weather. I don't handle turbulence well. Delta crew was amazing as always."
Cons: "Pay close attention when boarding in Cabo as they board multiple flights out of the same gate and it could be easy to get on the wrong bus."
Pros: "Was ultimately seated in Comfort+ even though I had an Economy ticket."
Cons: "Seat assignment with Economy ticket. More than willing to be asked to move for family seating, etc. Just feels nicer knowing you have an actual seat."
Pros: "The crew was fantastic."
Cons: "Seats, leg space, noise. The seats in coach were too close together and the entertainment system was slow and seemed outdated."
Pros: "The crew was helpful and seemed genuinely nice. The seats felt a little narrow"
Pros: "Amazing crew & comfortable seats."
Pros: "Decent drinks and food. Attentive crew"
Cons: "The lady who sat beside me kept asking questions"
Cons: "The pplane was two hours late to depart due to technical issues."
Pros: "The entire process was easy and seamless. The flight staff was professional and accommodating. Free liquor. Great food."
Pros: "Liked the food, the crew were cheerful and helpful. Service was great."
Cons: "KLM staff at the AMS airport were not helpful. She insisted that our luggage weigh exactly 23kg. At 23.7, she had us go back to take things out with only 45 minutes to boarding. She was rude and unprofessional. Taking off and landing was a little rough. Entertainment on the plane was limited and a little outdated."
Pros: "fast flight"
Cons: "Wi-fi sucks"
Cons: "One of the older male flight attendants was not polite. Got a ride, short response when asking him for anything."
Cons: "The attitude of the employees."
Pros: "They were quick and efficient."
Pros: "The workers."
Cons: "The selection on an incorrect plane that didn't fit the docking port"
Pros: "They let us preboard because of my handicap. And we slep through boarding til we landed."
Pros: "Seat 2G Orderly boarding and plane clean"
Cons: "Asked to have all the food (appetizer, main course, etc) served together , as they advertise, but was told that service wasn't available. Ordered dinner, was almost as tasty as a Stouffers meal (it was some type of glop of lamb). 7 hours into flight the menu advertised a warm chocolate chip cookie, asked for one was told they THOUGHT they were out, came back about an hour later said the found one, but it wasn't warm, so I passed (not a real fan of eating food they found) About 8 hours into flight , the attendant said out of the blue that they were sorry about not providing the meal all together as requested, but that the other attendant didn't know they offered that service."
Pros: "Short trip"
Cons: "Very hot ride"
Pros: "Very comfortable seat and nice boarding and exit."
Cons: "Not clear at all on what was complimentary, etc. Had a very large man next to me, practically sharing my seat so getting any needed work done was out of the question unfortunately."
Pros: "Crew members were very nice and friendly and dealt with the desire for passengers to switch seats in a very nice way even with annoying passengers."
Cons: "Sadly due to turbulence there was no beverage service and a very rushed snack service which I know wasn't their fault but just overall flight okay."
Pros: "Entertainment. Large overhead compartments. Clean."
Cons: "The temperature in the plane was too hot and made for a very uncomfortable flight. The individual air conditioner spewed out hot air. My kids and I took off as much clothing as possible and still remained hot. We were putting ice on our wrist to try to cool down! I sat with my hand against the window to capture some cool air. We were in Row 37. I am not sure if we were in a hot seat or if the other passengers experienced the same."
Pros: "Traveling mid day and on Tuesday.....it’s my new favorite!"
Cons: "My flight got cancel two days in a row due to outrage power in atlanta."
Pros: "Short no frills flight that was comfortable with no issues."
Pros: "Crew was very nice and accomodating"
Cons: "Entertainment system was very poor. Quality of sound and picture were substandard. Could not understand or see the movies. Seat were uncomfortable and boarding in Atlanta was very poorly handled. Probably will not fly Delta again although we have frequent flyer status."
Pros: "Wi-Fi, food and you could watch movies."
Cons: "Unfriendly flight attendant besides one flight attendant who was very sweet and kind. Very uncomfortable seats too"
Cons: "Delayed 2.5 hrs. The next flight to Atl left and reached earlier"
Pros: "The staff was excellent, and very patient with the customers"
Cons: "Being 6'2", the leg room left a lot to be desired, and I was cramping after approximately 9 hours flight time (flight to Tokyo)."
Pros: "On Tim and friendly"
Pros: "Service and staff"
Pros: "Loved that they had access to connecting info on board"
Pros: "So many movies to watch. Keep it up!"
Cons: "The food was too sweet and salty."
Cons: "Aircrafts were not maintained well and they had to return causing a 4+ hr delay"
Cons: "The poorly staffed bag check at BTV was maddening. We waited in line for what felt like 15 or more minutes. Boarding was also badly managed and took 20 minutes or so. There was no jetway so passengers had to walk a distance to the plane. The attendants all seemed to be having a bad morning. Not terribly friendly."
Pros: "Business as usual and we actually arrived abit earlier than projected. Cudos to the pilot and crew."
Pros: "Nice staff"
Cons: "Delayed 4 hours, but due to weather. Not the airline's fault. They got us here sooner than I thought we could arrive. Plane was tiny"
Pros: "The flight left on time and we got in 15 minutes before the scheduled time. Awesome service from gate to gate."
Cons: "I didn't like that I had to pay for my bags and still purchase food on plane. The price for ticket is already overpriced to begin with. Fuel is cheaper, the planes burn less fuel due to updated design and still the tickets are three times the cost of five years ago. No one should have to pay for bags period. Show that you really care."
Pros: "Good heads up to turbulence."
Pros: "The flight attendants were very friendly"
Pros: "Great service and gate facilities were the best anywhere"
Pros: "On time great staff"
Cons: "Little cold"
Cons: "Aircraft was smelling bad! Hygiene is the key"
Cons: "Economy seating is tight, uncomfortable, and my body was so cramped it was painful!"
Pros: "movies and food"
Cons: "CDG airport is the worst!!!"
Pros: "Yes and Yes"
Cons: "Nothing to complain about"
Pros: "A crew member saw me struggling to walk and offered a wheelchair, explained to me that I would be met with one throughout my trip. Her name was Donna!! Problem occurred when we got to Dallas."
Cons: "Instead of circling in the sky, they could have had the pilot take the alternate route he eventually took anyway, in the first place. My family and I still don’t know if we’re going to get a flight to El Paso/ stand by. So much 4 seeing my armyson before he deploys, recipient time waisted over bad decisions on to of everything else, entitled woman on the plane insults me on the lane for no reason. The crew was amazing though."
Cons: "Social distancing"
Pros: "on time"
Cons: "Be on time. Run planes that aren’t constantly breaking down."
Cons: "The crew was so rude"
Pros: "The crew"
Cons: "Less turbulence haha"
Pros: "Flight was fairly smooth. Food was available for purchase."
Cons: "No onboard entertainment, either in seat or “shared”. Although I checked in over two hours ahead of my flight, my baggage was somehow placed on a later flight and will not arrive until early tomorrow morning."
Pros: "Crew was very helpful. I volunteered to move so a mother could sit next to her 4 1/2 year old daughter. The flight attendant found me a seat with no other passenger. She also comped by glass of wine."
Cons: "I wish the flight was a bit longer so I could eat a bit."
Cons: "The plane was very old. It had cigarette ash tray in the armrests and bathrooms. It also only had three screens to watch movies. The headphone jack did not work properly and you could not hear the movie well. There were no screens in the chairs in front."
Pros: "Excellent crew (not bossy, obnoxious and officious like UA), on-time, easy boarding."
Cons: "Nothing. This was an excellent flight."
Pros: "I got there"
Cons: "Being on time for once"
Cons: "Our 5:30am flight was delayed for over 4 hours causing us to miss our connection. So by the time we got to our destination we had wasted the entire day. This was a loss of an entire day of our vacation. This was our first time traveling with American. We will never book with them again."
Pros: "The flight was shorter than we expected! And after a long flight that was most appreciated."
Cons: "No one knew what was going on. We boarded late, then sat there for 40 minutes with no communication, then we had to de-plane. But they couldn't get the jet way to work, so it took forever."
Cons: "The plane was delayed almost two hours and we had to deplane about a 3 minute walk to the airport in the rain. What I’ve come to expect from American Airlines unfortunately"
Pros: "The flight was fine once we took off, but we sat on the runway for over two hours before we were able to take off. Also, being expected to pay extra for a seat sucks!"
Cons: "The flight was fine. The selection of films was excellent, lots to choose from including some very recent releases."
Pros: "Our MAD-JFK flight was delayed and we weren’t going to make our connection, so American Airlines automatically rerouted us through Philapdelphia, and got us to Indy just two hours and thirty minutes later than our original arrival time. I was very pleased wiht this service"
Pros: "The seat was comfortable."
Cons: "The engine noise was loud."
Pros: "The crew was friendly."
Cons: "Boarding is chaotic. They don't check the group number when passengers board."
Pros: "I got there safely."
Cons: "I will never fly American Airlines again. From the moment I checked in with the ticket agent to getting off the plane it was a disaster. The ticket agent was rude, hostile, and dismissive. Employees walked through the line at security forcing everyone to consolidate their belongings to one bag. I had a large wallet in my hand and was told I had to step out of line to put it in my backpack. They only allow you one bag to carry on without paying extra. At the time of boarding they announced that the overhead storage was full so even those that paid extra were still forced to check their bags. The plane was dirty, the service was slow, overall just gross. They don’t have WiFi or in flight entertainment so I paid the $20 to purchase the WiFi. It was worthless. I couldn’t stream anything, even music kept stopping to buffer. I understand it will be slower then on ground WiFi, but it was impossible to watch anything and a complete waste of money."
Pros: "On time. Jet rather than a turbo-prop plane. Quick flight."
Cons: "Somewhat haphazard boarding. Not even a cookie for a snack."
Cons: "A hot breakfast would have been nice."
Pros: "I was able to sit with one of my family members. Nice leg room, great movies to wathch"
Cons: "Boarding was chaotic."
Pros: "Boarded quickly. That's it"
Cons: "Food was terrible Service on board was unfriendly and inattentive Onboard security was shady - flight attendants allowed congregating around exits, isles, bathrooms. Also allowed large groups of people who knew each other to congregate in huddles."
Pros: "The replacement crew and ground attendants get thumbs up for trying their best to help."
Cons: "Captain intentionally “timed out”. It was 3 1/2 hours delayed finding a replacement crew. And then the plane timed out for maintenance and we needed to switch planes. In all, we “boarded” 3 times before we finally departed."
Cons: "We booked a BA flight from Pittsburgh to Glasgow, through Philadelphia. We intentionally chose BA because we anticipated good service. We later learned that the flight was serviced by American. Our original flight was delayed one day because we missed our connection due to weather on the East Coast (after six hours at the airport). American re-ticketed us for a flight the next day. After several misstarts in Pittsburgh, we arrived in Philadelphia with minutes to spare. After running to the gate, we were then greeted with what turned out to be a four hour delay. Then, upon return, we learned that our seat selections/priority boardings were all deleted because of the re-ticketing on the on the flight out, and we spent hours on the phone and at the airport trying to get things sorted out and ensure that we had a return flight. One of the worst trips ever in my experience."
Cons: "AC didn't work and no beverage service or WiFi"
Pros: "Friendly crew. efficient."
Pros: "Crew and promptness. Roomie seat."
Cons: "No cellphone charger. No movie screen at the seat."
Pros: "The crew for the most part were friendly. Boarding was easy enough"
Cons: "The one thing that stood out was that the flight attendants weren't offering water outside of the regular beverage service. I've never been on an international flight where there wasn't almost a constant flow of water. I was so parched after 8 hours. It seemed unusual. Also the seats are so small. I'm only 130 and 5'7" and it was a tough ride"
Cons: "Unexplained 45-minute delay on second flight."
Cons: "Plane was late because of malfunctioning jetway"
Pros: "Gate crew kept the door open as we dashed to our connection and welcomed us by name as they hustled us on board. Ground crew did an amazing job of transferring our luggage in the short 10 minutes or so that we had between planes. Thank you everyone!"
Cons: "Wasn't able to catch up this flight because of the cancellation of the connecting flight."
Pros: "It's fine, you know what to expect."
Cons: "No entertainment; no TVs, no music."
Cons: "Thought it was funny I didn't get a survey about my disaster trying to leave Boston, only the on time flight getting back. 6 hour delay leaving because of a warning light they didn't catch to begin with. Missed a whole day of vaca. No help once they deplaned us. Horrible flight. First time on American too. Paid for a window seat specific and had no window."
Pros: "Departed on time arrived a little early"
Cons: "Seats were not as comfortable as other flights I've been on."
Pros: "Staff werected all very helpful and and pleasant. Pilot navigated a smooth line."
Cons: "Nothing stands out"
Pros: "The fact that I was finally put in the plane at the last minute"
Cons: "The fact that I was confirmed on this flight and no one would give me a seat assignment. Not when I checked in 2 hours early for my initial flight from MHT nor when I arrived in Philadelphia to catch this next leg. They made me wait at the gate and then went and checked the plane and came back and said board and take any empty seat! Never again!"
Cons: "Barcelona airport boarding area is a disaster. Poorly designed and not travel friendly. Very minimal choice of movies on the plane."
Pros: "prop plane small, noise, shaky no problem. Great connection, plane was not full."
Pros: "The Crew found and solved the problem."
Cons: "My Family and I missed our 5 a.m. flight Tuesday. We then missed one more 6am. Everyone helped my Family and I to get the 8 O'clock flight. Which we did. And had a good trip home. Missing those flight was not made by my Family. But solving that problem was done smoothly. Sharon T."
Pros: "Good entertainment choices, boarding in both the front and rear of the plane was great - it's common sense to board both when available or to at least board the rear of the plane first."
Cons: "No food"
Pros: "We had a delay due to an equipment malfunction. They deboarded us so we didn't have to sit on a hot plane. That was greatly appreciated. The crew and gate personell in Cedar Rapids were very friendly and organized in getting us all back on the plane as quickly as possible."
Cons: "We made up time in the air to Dallas. We arrived early and waited about 15min. Due to another plane being in our gate."
Pros: "No complaints. No food or entertainment to rate the flight on, but sleeping was good and the book I brought from home filled the time."
Pros: "Flight crew was great, smoooth flight,"
Pros: "The ground crew at mci was amazing!!! Help me out a tone"
Pros: "Legroom in the exit seat was sufficient"
Cons: "The plane was old and dirty and our power outlets did not work"
Cons: "Very turbulent day."
Pros: "Crew and staff were professional."
Cons: "3.5 hour mechanical delay with no offer for a meal voucher or complimentary snack or drink when flight finally took off."
Pros: "Everything was very nice."
Pros: "Everything smooth! Yes, a couple younguns’ a little on the cryin’ side... but everyone has to get through that sooner rather than later (and, BTW, they had incredible legroom in Economy so whazzup with that???)."
Pros: "Friendly staff"
Cons: "Delay, delay, delay, missed connection"
Pros: "Punctual flight, fabulous flight attendants, and the best airline food I’ve eaten in a long time. I can’t remember the last time passengers were given a menu to order food from ."
Cons: "No WiFi on board"
Pros: "Flight attendant"
Cons: "No door operations"
Pros: "Boarding was easy and smooth. Even the seats in economy had plenty of leg room."
Cons: "I am not a fan of United WiFi. I was never able to watch more than five minutes of anything before the program had "unfortunately stop responding""
Pros: "No one sitting next to me."
Cons: "I need more room."
Pros: "Crew on the plane were amazing and boarding experience was very efficient, which is less commonly seen at O'Hare so it was nice."
Pros: "I got home safe."
Cons: "The customer service was mediocre. The selection of complementary beverage was minimal compared to other airlines. The staff are disgruntled and sometimes rude. There was always some sort of mechanical problems with the plane going to Puerto Plata and coming back. On the way to DR we had to divert to Miami because of problems with Navigation. They made us wait seven hours and gave us a voucher for food at the last minute. People had already bought food. I would not recommend United to none of my associates."
Pros: "The flight crew was very friendly. Very nicely designed plane."
Cons: "Lack of leg room for a 6'2" man like myself."
Cons: "Charge for carry on Middle seat No full can of beverage"
Cons: "Late to board, lots of attitude from seemingly inexperienced and unethusistic crew who bumped me constantly, and seemed annoyed to be there. Constantly hitting me and waking me up. Also my remote was the only one on the plane that didn't work, so I had to spend the whole flight awake getting bumped with no entertainmen"
Pros: "Not happy. Can't afford such high fees to reschedule flight to see my 82 yo parents. I would have to fly first class to have room for my broken leg now. Doctor won't approve flight since this just happened 3/28/17. But, I can't pay so much more to fly home after surgery....near the holidays. Just makes me sad. I had insurance on 1 flight so i hope i can get 1/2 of my ticket price back. Yup, I messed up the insurance on the 2nd flight. My bad. So I'm out for 1 ticket, and a broken leg and torn ACL and I didn't see my folks. Can you do anything to help me, United? Please? Thanks. Pretty tough week."
Cons: "Will be disappointed if you don't try to help."
Pros: "Enjoyed the free movies"
Pros: "I need some substance $400 for a flight And you offered me No water or snack"
Pros: "Polite flight attendants"
Cons: "Had to wait 40 minutes for a gate"
Pros: "Getting a seat in economy plus! (But I think that happened because I had trouble using the online seat booking process and couldn't get a seat assignment till I got to the gate for my Albany flight, probably the only seat available) also liked arriving early in Albany."
Cons: "Arriving at the end of terminal C and having to trek to the end of terminal B for my connecting flight. Supposedly a one hour window, but by the time I got off, and made that enormous trek, no time to get a meal. Going to Madison flights left from almost adjoining gates. Lovely!"
Pros: "No delays."
Cons: "Entertainment was close to none."
Pros: "Sucked. .the boarding process was a cluster.tiny bag of salted ceap..huge snoring man sweating on me in seat"
Pros: "Free movies and wifi"
Cons: "On time arrived early"
Pros: "The crew was very nice and helped out as often as they could."
Cons: "The seats were horribly uncomfortable - my boyfriend and are not wide people but tall. Our knees touched the seat backs in front of us and it was not forgiving at all. The que for boarding was one of the worst that I've ever seen. People would line up for their boarding group way in advance, creating long lines throughout the main area of the terminal, hindering other people trying to get where they needed to go. Not only that, but it took FOREVER. Thank goodness the pilots made good time or else we would have been behind. I doubt I'll fly United again... I guess if I have to, but it will be something I dread."
Pros: "Went good. Arrived in Charlottesville 30 minutes early. No complaints."
Pros: "It really was great. On time, crew was helpful and friendly"
Pros: "i liked that the flight was smooth and departed onetime and arrived a little early."
Cons: "The man who reprinted my boarding pass after I had left no e at security was extremely rude. I also found it ridiculous that I was charged to check my bag at the gate because it was about a half inch longer than the bin. Yes I understand there are size limits on carry on luggage but the plane was not even half full and the bag was clearly a standard carry on size. If anything, I should have been permitted to gate check the bag."
Pros: "Old aircraft, but it had the old more comfortable seats. Flight attendant was very nice."
Cons: "My 1.5 hr round trip ticket was $1000. No wifi. Snack mix was a mixture of pretzels and dried garbage. Stick with just pretzels United."
Pros: "Thank you for making this connection available from charlottesville to dulles. It beat driving! Everyone was helpful"
Pros: "Download the United App (before takeoff! Or you'll have to pay). The App has some good movies and you can watch them free of charge."
Cons: "This flight didn't happen."
Cons: "Flight got 4+ hours delayed due to mech issues so I was late to work the next day and they thought it safe enough to still use the messed up plane to go on a 6hr cross country journey once they fixed the problems they've never witnessed before. Crazy I want my money back."
Cons: "Very small plane. I have to valet my carry on which meant removing all my medicine (I am a cancer patient) and my camera and carry them on board with me."
Pros: "Your staff."
Cons: "The delays."
Cons: "It was the last seat of the plane, didn't recline smelled the bathroom..very uncomfortable for 4 hors and stunk"
Pros: "united customer service quickly booked new flight for second leg as I was not going to make it in time"
Cons: "I did not like waking up super early in the morning only to sit at airport for 3 hours because an escape hatch leaked and got the radios wet. only to have the nearest tech over an hour away. and for him to not be able to do anything but let it dry out. Then the flight attendants did not even do a beverage service."
Pros: "Roomy planes. In flight entertainment. Great service."
Cons: "The plane never cooled to below 80 degrees"
Cons: "I didn't like that my flight was delayed for almost three hours from Dulles to Charlottesville. Apparently, from speaking with friends in the area, United has a horrible reputation for getting anywhere on time. Why couldn't they have just given us ground transportation and let us drive to Charlottesville? It would have been quicker!"
Pros: "Flight attendants were very helpful"
Cons: "Flight was delayed"
Pros: "Appreciated that they didn't stick us in a 95 degree aircraft."
Cons: "Didn't like the 2 hour delay, but things happen."
Pros: "The flight to OHare was fine. No problems whatever. There was no entertainment. The juice was ok."
Cons: "The snack I could not eat for dietary restrictions."
Pros: "Nothing about this leg of my trip was likeable"
Cons: "The layover went from being 47 minutes to 4 hours had to changed gates only to sit 3 more hours after the first intial hour at the first gate and communication was not the greatest to say the least then when we finally did board we were filled to capacity they couldn't fit all the luggage we sat an additional 30 on the plane before take off... The experience for the last leg of my trip was more than enough to keep me from using United again, most unorganized company I've ever seen... Other customers were telling me that they have to fly United regularly for work and this wasn't an uncommon thing for them compared to other companies they use"
Cons: "This flight was 45 to 1 hour delayed, and I barely made my connection. The crew was not helpful in helping us deplane or giving us our gates to expedite the process. Awful flight"
Pros: "Flight wasn't full"
Cons: "Flight was delayed an hour due to maintenance repairs."