Aa es la mejor aerolínea . La atención es excelente y eficientes
Flight was delayed one hour due to a mechanical issue.
Pros: "Friendly and prompt attendants."
Cons: "I couldn't ask for anything more from American than what was provided"
Pros: "The crew.was so rude, even from the check in process"
Pros: "Crew was very friendly. Connections great"
Cons: "Seats very uncomfortable."
Cons: "I almost lost my coincidence with the other flight"
Pros: "Miserable all around experience"
Cons: "The flight delay was not reported correctly until 30 minutes before expected departure. The baggage carousel stopped running after already being more then a hour late. No members present to rectify. Absolutely terrible trip"
Cons: "Nothing evething is ok"
Pros: "The crew was incredibly attentive and helpful."
Pros: "on time"
Pros: "Loved the individual monitors"
Pros: "Crew was amazing and work diligently to make everybody feel comfortable."
Cons: "Nothing. I had no issues!"
Pros: "Whole row to myself. Greqt movie, in early and informative pro of a captain."
Pros: "That the flight ended"
Cons: "Everything. In a flight from Miami/Orlando (full of families) you are not allowed to choose seats, at the gate (where you supposed to change seats) the staff was rude, inside the plan people make their own changes and it gets a mess. Terrible experience."
Cons: "The flight comfort was very bad. The plane was extremely warm and people we beginning to feel bad. Several mentioned it and asked multiple times to have the the cabin air conditioning turned down"
Cons: "Less passengers or bigger plane means more room. Everything was perfect except for being uncomfortably cramped."
Pros: "Everything was excellent"
Cons: "The baggage claim took forever. And the flight was late."
Pros: "Excellent crew (not bossy, obnoxious and officious like UA), on-time, easy boarding."
Cons: "Nothing. This was an excellent flight."
Pros: "Nice personnel"
Pros: "The crew was amazing, considering the late flight & full plane."
Cons: "Took forever to get the bags"
Pros: "Everything was perfect"
Cons: "Baggage was not that faster but was still okay Although improvements will be great"
Pros: "Would fly again- irritated at how does a flight manage to get overbooked"
Cons: "Flight was 3 seats overbooked, they had to wait until 3 people willingly took a later flight. Like a game of chicken between 100 people."
Cons: "No one knew what was going on. We boarded late, then sat there for 40 minutes with no communication, then we had to de-plane. But they couldn't get the jet way to work, so it took forever."
Pros: "Smooth flight"
Cons: "Tight fit for 6'3 male"
Cons: "The plane was delayed almost two hours and we had to deplane about a 3 minute walk to the airport in the rain. What I’ve come to expect from American Airlines unfortunately"
Pros: "They rerouted me so I at least salvaged some of my trip."
Cons: "They rerouted me for no reason making me miss my reunion."
Cons: "Boarding at Terminal 3 gate A8 was slow and a single line makes for a lengthy process."
Cons: "Bought 2 tickets but seats weren’t together poor service"
Pros: "Despite numerous delays, we made it to Philadelphia. We were alerted to the delays in a timely manner. We were also treated to a snack cart and cupcakes to celebrate the first day of direct flights."
Cons: "A long delay. Patience is everything and the staff and crew were very friendly."
Pros: "The trip was easy and the time very good set!"
Pros: "Staff and Entertainment"
Cons: "Back row, but someone has to sit there :)"
Pros: "On time. Jet rather than a turbo-prop plane. Quick flight."
Cons: "Somewhat haphazard boarding. Not even a cookie for a snack."
Pros: "Actually assigned a middle seat, unable to change it but found that there was nobody else in that row!!!"
Cons: "See above"
Pros: "The flight crew did a good job."
Cons: "Throughout the boarding process, my spouse and I had a seat and pre-check, until we got to the airport and we were told they don't know why, but our pre-check was "dropped" so we needed to be rechecked in. What wasn't told to us was we would lose our seats and be put on the bottom of a waiting list. We were able to board bc other passengers did not show up, however we no longer had our seat preference, so I had a middle seat, although I'm a service member with a left knee issue so my seat needs to be an isle one. Also, there were no food choices that did not account for my allergy."
Cons: "Had almost a 4 hour delay !!!!!"
Cons: "The flight leg PHL-LIS was the most unconfortable transatlantic trip I ever experienced. The plane was small, tight and no head support made this the worst transatlantic flight of my life, easily comparable to any low cost airline."
Cons: "AC didn't work and no beverage service or WiFi"
Pros: "nice flight - nonstop got us exactly where we want"
Cons: "not a big selection on food... just cookies (although good it would be nice to have some selection)"
Cons: "Unexplained 45-minute delay on second flight."
Cons: "2 hours late. Kept moving the boarding time by 10min"
Cons: "The landing gate in Palm Springs."
Cons: "Plane was late because of malfunctioning jetway"
Cons: "Missed flight at london. Had to go to abu dhabi and Hyderabad. Very bad service"
Pros: "Departed on time arrived a little early"
Cons: "Seats were not as comfortable as other flights I've been on."
Pros: "Staff werected all very helpful and and pleasant. Pilot navigated a smooth line."
Cons: "Nothing stands out"
Pros: "The crew was super nice. My husband and I were able to sit together."
Cons: "The seats were so cramped together, its a good thing my husband and I were sitting together because otherwise I would have had to been cuddled up to a stranger."
Cons: "Bad crew no food bad flight"
Pros: "great job over all."
Pros: "We landed safe"
Cons: "I Paid for preferred seats. When we got to the airport our seat assignment changed. We were not in the seats I paid extrs for. No money offered or returned."
Pros: "Nice and courteous crew"
Cons: "Better on increased International viewing options."
Cons: "Second standby adventure of the day got longer as inbound flight was late."
Cons: "Again United ugh! They took us to the gate where we had a 4 hour layover. We watched an emergency happening at the gate (not their fault) which caused delays at that gate. When it was getting close to the time for our flight and they were still boarding an earlier flight, I checked with them to see if ours would be delayed. They had changed the gate without making an announcement. We had to get ourselves to the new gate with barely time to spare. They never turned the seatbelt light off for the trip so we could not use the restroom"
Pros: "Clean, good crew, not too cramped."
Cons: "Seats are very uncomfortable on the upright position. It would be nice to have some complementary food on a long haul. Even air Dolomiti on a 1 and a half hour flight offers better than... pretzels!"
Pros: "The price, the mango sorbet, short flight into Belgium, the coffee, the water being offered often"
Cons: "The tray was very dirty and obviously had not been disinfected from the previous flight. So I brought it to the attention of one of the crew members, and I felt like she made fun of me in front of other passengers for not liking my tray dirty; and she got a little paper towel for serving, wet it with a bottled water, and wiped my tray quickly. Not hygienic at all and not a word of apology. AIR FRANCE is so much better when it comes to customer service! Also I did not like the constant interruption on the speakers, very loud in my headsets and difficult to watch a movie on tiny screens. The crew members seemed very bossy and uncaring, if not actually rude."
Pros: "The crew were always really helpful and kind. They were happy to speak English or Japanese."
Cons: "Despite stitching when I could and as soon as I could. Lower back buttocks hurt pretty bad half way through the flight. This is a knock on the airline industry and not so much ANA. Comfort levels start diminish when you try to squeeze as many seats as you can into airplane. Especially, for people like me who are at least 6' tall. Also, the food was very meh. This was surprising because all my other experiences with ANA were quite the opposite."
Pros: "The quick flight."
Cons: "The crew. It was obvious she does not like her job. She seemed as if the people are an inconvenience and everything was so repetishous."
Pros: "Onboard entertainment was outstanding and the crew was attentive to everyone and their needs at all times"
Cons: "It took a really long time to board not sure why and the food didn’t taste bad but made me a little sick to my stomach afterwards."
Pros: "Flight left on time, landed early and the staff were excellent."
Cons: "The entertainment options were limited with no TVs provided and wifi only for portion of flight, and the seats did recline very much."
Cons: "Hated united. Poor customer service"
Pros: "Exceptional service by the flight attendants."
Pros: "Got home earlier than planned because I was able to get on an earlier flight."
Pros: "Crew on the plane were amazing and boarding experience was very efficient, which is less commonly seen at O'Hare so it was nice."
Pros: "The service staff was very friendly when they told me they were out of every food item I wanted."
Cons: "Lack of variety in snacks, foods and purchases on the plane."
Cons: "Same comment as above! The crew were not as friendly and welcoming, especially to coach passenger like me. There were too many announcements and interruptions. Not sure why but it was unnecessary to have too many, can't rest or sleep nor continue with viewing the entertainment provided. It seemed like a tired crew this time. The food was not good."
Pros: "I had a good flight!"
Pros: "Smooth and efficient"
Cons: "no snacks!!!"
Pros: "Good schedule, leaves at 6pm and arrives at 8pm. Many nonstop flights during the day to SFO."
Cons: "We sat on tarmac for over 40 minutes since construction at SFO was going to cause is delays. Ended up being delayed 30 minutes. The flight was completely full and I got a middle Economy seat. United Basic Economy is terrible, makes flying United honestly worse than Spirit."
Pros: "Crew was friendly, flight was on time."
Cons: "I had to interrupt my flight and book another flight from Denver to Phoenix. Mass confusion to simply guarantee my checked bag would no continue on to Maui. I was told to keep my bag at the ticket desk in Dayton....scolded for doing so at the gate....then again scolded for same thing at gate for Denver to Phoenix. At least I kept track of my bag through it all."
Pros: "Nothing. Horrible experience all around. Didn't get home till midnight"
Cons: "Kayak sent me a push notification saying flight was delayed. Arrived at airport, it was scheduled for on time. Airline wouldn't let me or my bag on the flight meaning I had to wait in the airport for 4 hours until the next flight out."
Pros: "Wasn't dragged off flight."
Cons: "Bathrooms so small you can't even turn around. And I'm 5'7", 135lbs!!"
Pros: "Boarding was on time and crews helpful and accommodating."
Cons: "A parent with 2 yr old was placed in the middle seat where the toddler cried throughout the whole flight. Father had to constantly ask me to get up so he can take the son to the back of the plane to console him. It was an overnight flight from HNL to SFO so i didn't get any rest at all. Maybe parents with toddlers should be seated on aisle seats."
Cons: "Flight was delayed over 6 times and eventually cancelled. We missed a full day of our vacation. Hotel charged us a no-show fee since we couldn't make it on time due to the scheduling of the flights."
Pros: "smooth ride in the air"
Cons: "-arrived in Phoenix 2 hours late -plane sat on the runway for an hour and a half before taking off. -my small carry suitcase had to be checked -bags took 45 min once we got to Phoenix"
Pros: "Great service. Free movies. Quality alcohol good food. Couldn't have been better!"
Cons: "It was perfect no complaints honestly it was one of the best flights of my life and I travel very often."
Cons: "The chicken option in first class is in no way worthy of a premium cabin. Also, the plane could have been a bit cleaner."
Pros: "The flight was prompt and smooth. Flight crew was nice and welcoming."
Cons: "The seats seemed too tight. Uncomfortable if you're tall."
Pros: "Safe flight"
Pros: "Everything was fast"
Pros: "Everything was great! :)"
Cons: "As I am sure you already know and probably have heard many times, those seats sure are narrow! :("
Cons: "i booked my flight on Kayak and immediately been cancelled dunno why"
Pros: "The crew was friendly, and overall flight was good"
Cons: "Half way through the movie I bought to watch on my screen there was an announcement made by the captain and when my movie came on the sound wouldn't work, the flight attendant just said sometimes that happens and I could try to ask for a refund."
Pros: "Went good. Arrived in Charlottesville 30 minutes early. No complaints."
Pros: "We ran from customs to our gate with 7 minutes to spare."
Cons: "My seat belt appeared to be on the verge of fraying. Too bad we would have to pay for entertainment. It was free on the international flight. The seats were old, narrow and did not have much padding."
Cons: "The gate attendant did not give proper updates when delay was occurring. Kept disappearing when people were getting upset instead of answering our question. The lady at the ticketing counter had an attitude problem when I asked for alternative flight options or when the potential time this flight would be leaving. They kept telling us only 30 more minutes for 3 hours!"
Pros: "Thank you for making this connection available from charlottesville to dulles. It beat driving! Everyone was helpful"
Pros: "Staff was uniformly helpful and polite. I travel w a scooter and they were helpful coordinating its transport."
Cons: "This flight was 2+ hours delayed. We were repeatedly told that it was due to weather in Chicago. I don't understand that. The weather was fine in Chicago and flights from BWI to Chicago Midway on other airlines were on time. I felt that this was a fabricated eccude."
Pros: "nothing much."
Cons: "It was hot, no air conditioning We sat for 55 minutes after landing at Newark waiting for a place to deplane. I will not fly on United again!! Lion Sanford Waters"
Pros: "Food was surprisingly good . I had last row on plane, aisle seat in central section. Good because there are only 3 seats across. Flight attendants very pleasant."
Cons: "The recline of my seat was not working properly. I could push it back and it would have been quite comfortable since seat slid forward a bit when back rest went back, but my seat would just spring back into upright position."
Pros: "Flight attendant were great. Couldn't get to connect with the wifi at all."
Cons: "Wifi couldn't get connected, i think the food selection needs to be updated."
Pros: "The United crew were extremely pleasant and helpful"
Cons: "Lufthansa's website was confusing and their agents contradicted one another as we unsuccessfully attempted to reserve seats. No in flight entertainment was available"