Seats are fixed overall good
Pros: "I had the whole row to myself!"
Cons: "We were late on both ends of the flight."
Pros: "Best part was that the flight was only 30 minutes, short and sweet."
Pros: "The lady boarding people was really good. Got people to willingly check bags on a full flight and was positive and friendly."
Cons: "Plane was smelly. Attendants gathering trash after food and drink was poorly timed and awkward. They seemed either tired or not interested."
Pros: "Crew was amazing. Seat was comfy."
Cons: "It was freezing cold inside the plane"
Cons: "Flight delays. Departure gate change and long walk across airport"
Pros: "Leather seats"
Cons: "More legroom"
Pros: "Even though I was in Group C, I was one of the first to board (Groups A, B, and C were called to board all at once). Since the gate agent said the flight was full and there would be limited space for carry-on bags, being one of the first on the plane was nice. The leg room (I'm 6'2") was good."
Cons: "The crew only did one pass through the cabin with soft drinks. Perhaps because it was a red-eye? Anyway, on a nearly 5 hour flight, I would have liked more than one small cup of refreshment."
Pros: "Smooth trip"
Cons: "I miss Virgin America so much! Alaska is just another airline."
Cons: "The service"
Pros: "Plane was clean, spacious, entertainment system was great, lots of food offerings. Will fly this airline and aircraft again!"
Pros: "I love the selection of movies and TV. So easy and fun to travel. The seats are also comfortable for economy class and decent leg room. I love this airline."
Pros: "Service for passengers, not just service"
Pros: "Friendly crew. Plenty to watch on screen. Flight on time. Baggage at carousel very fast. Air temperature in cabin good. Often I freeze on other airlines."
Cons: "Should be choice of free snacks. Not just 2 cookies. No music to listen to. Besides handicapped and babies, boarding should be back of the plane to the front. So much more efficient!! Bathroom needs an air freshener."
Pros: "Comfortable seats, good entertainment. Nice plane overall."
Cons: "Under seat storage seemed small compared to other planes."
Pros: "Timing! Everything was perfectly on time!"
Cons: "Having my seat moved to a middle seat and getting sandwiched between 2 linebackers that elbowed me the whole time. Was super."
Pros: "It was a quick flight."
Pros: "The check I n gate personal n plane"
Cons: "Assistants on plane were sour"
Cons: "Late departure, no headphones on board (thus no access to movies etc), and while waiting at gate to depart, plane became very hot with no airflow, Electronic ordering system for drinks also was not working And it’s absurd that a 6.5 hour flight has no snacks or food offered. Cheap Branson."
Cons: "No comfort given to passengers despite 2.5 hr delay in leaving and another 1 hr on the ground after landing"
Pros: "I loved being in first class. The chairs were very comfortable."
Pros: "Sin inconvenientes, muy amable y atento el personal en tierra y en cabina... Excelente puntualidad"
Pros: "On time departure."
Cons: "No snacks."
Pros: "As bout as relaxing and enjoyable as a tall guy can have on a flight!"
Pros: "Flight was quick, flight crew nice."
Cons: "No dislikes"
Pros: "Great experience."
Pros: "Alaska really cares about their customers. The Gate Agents, Flight Attendants, and Pilots are all awesome. I really enjoy the Alaska credit card benefits too."
Cons: "My wife and I are allergic to dairy and the snack on this flight was Cheese Its. It would have been nice to have another option that was dairy free."
Pros: "Friendly flight attendants."
Pros: "I liked almost everything. The staff was incredibly nice and attentive and all around chipper."
Cons: "The seats lack sufficient padding on the butt area. It was great that there is enough leg room, but I heard others complaining that their bottoms hurt after a pretty short flight. Other than that all was great!"
Pros: "I really love the customer service , I make a phone call to update my flights and they were really helpful."
Pros: "Did not use any these. The crew was very friendly!"
Cons: "Sat in the last row of the plane. Could hear the toliets flush all the time. Too much traffic at the bathrooms!"
Pros: "Accuracy in Flight departure and Landing"
Cons: "You cancelled our flight home in the middle of a Hurricane, so we can't check up on our cats or house. We will never fly with Alaska Air again, and I will make sure that absolutely everyone knows what you did."
Pros: "The flight crew did a great job."
Cons: "a bit crowded but that's the norm it seems."
Pros: "Appreciated the outlet at each seat to easily charge phone/ tablet. Often not enough time seated in airport to allow much charging. Pilot got us to destination almost 30 minutes early, so that was also nice."
Cons: "I absolutely hate having to pay for even the 1st checked bag. 1st bag should fly free; I have to remember to take Southwest whenever possible in the future to avoid that added cost! The baggage fee added $100 to our roundtrip cost, thus making it MORE expensive than my usual others."
Pros: "Exceptional! Truly enjoyed captain's jovial introduction at beginning of flight. Professional and capable crew."
Pros: "Most Everyithinh"
Cons: "Your free snacks are aweful and the wifi was not right for iphone connections."
Pros: "ThE Alaska Airlines crew were actually friendly and helpful. It seemed like there was more legroom on the flight, too. Very nice for a change."
Cons: "We had a great experience, no negative comments."
Pros: "Seeting was comfortable and interior newer."
Cons: "Entertainment system was broken."
Cons: "This flight was overbooked and there wasn't room for my carry on"
Pros: "flight attendants came in spaced out time to give water"
Cons: "very hot on the plane no buttons to get flight attendants attention very long wait for only one bathroom"
Cons: "Crew does not communicate well. Customer service is very poor."
Pros: "Boarding was easy and on time. Seats were comfortable. Crew seemed to bypass me because the seats around me were empty. No entertainment but the flight wasn't too long."
Pros: "I love Alaska Airlines, normally. The staff on board was wonderful. I love that you can print everything at home, check in is a breeze."
Cons: "I was very angry that my seat was changed without asking me. I always thought book my seats when I buy my ticket and I always pick the same seats. I like to be near the wing. I try to get the window seat in Row 20. They, without asking, moved me to the second to the last row, by the bathrooms. Needless to say it ruined the flight for me."
Pros: "The northwest deli box was good. Boarding was very efficient."
Cons: "They ran out of the hot meal about 1/4 way down the aisle. The seats are not comfortable for a 5 hour flight. The bathrooms were pretty gross and smelled strongly of urine. There was dried urine all down the front of both toilets and on the floor in both bathrooms I used on the plane. Some of the crew seemed very new/ immature and unprofessional. Specifically, and I apologize for not knowing names, the blonde man made strange comments to people, maybe out of nervousness? The blonde woman on the flight seemed to have a short temper with her coworkers and was very short with them, granted she did get run into by both the beverage and food cart in the middle of the plane multiple times, so she was probably pretty annoyed at that. I fly Alaska Airlines most of the time, and this experience was unusual."
Pros: "Staff was very friendly."
Cons: "No usb cords."
Cons: "Boarding crew not very friendly"
Pros: "Very nice people and helpful. Good attitude"
Cons: "Board was a bit disorganized and took much longer than I am used to even on full planes"
Pros: "Quick boarding process! Everything was on time as estimated."
Pros: "The entertainment"
Cons: "Departure times"
Pros: "The crew was amazing"
Cons: "Other travellers where rude"
Cons: "Just hate the super smaller seats and the reduced spaces everywhere"
Pros: "The crew was amazing, the seats were super comfortable, entertainment was great, lots of movies to choose from. Also they handed out a lot of great snacks"
Cons: "The delay was totally unexpected and frustrating particularly when no bad weather around!"
Pros: "The crew was amazing. My seat was comfortable."
Cons: "The plane was delayed. It arrived over 25 minutes after it was originally scheduled to."
Cons: "It was just the weather. I don't handle turbulence well. Delta crew was amazing as always."
Cons: "Flight was delayed due to crew not being available."
Pros: "Was ultimately seated in Comfort+ even though I had an Economy ticket."
Cons: "Seat assignment with Economy ticket. More than willing to be asked to move for family seating, etc. Just feels nicer knowing you have an actual seat."
Pros: "While biased since I was in First class, everything was enjoyable and as expected of a first class experience. The free Wi-Fi on this flight made it extra special- can’t wait until its standard on all flights!!"
Cons: "Only real complaint is that Delta doesn’t seem to restrict size of bags taken as carry on and the time wasted but some trying to squeeze their obviously oversized bags into overhead compartments is painful."
Cons: "Passengers should have the option to ask for additional snacks."
Pros: "Crew was friendly and graciously got the hot tea I wanted."
Cons: "Everything was good!"
Cons: "I understand when weather is rough not moving the beverage carts but a small bottle of water would be appreciated."
Pros: "We had purchased economy tickets and got assigned seats that were not next to each other. As we were boarding the ticket person gave us a new seat assignment closer to the front and next to each other – we really appreciated and liked it. Makes me want to fly Delta again!"
Pros: "Being in First Class"
Cons: "Heavier food selection would be appreciated."
Cons: "Seats were a little tight."
Cons: "we began the boarding process late, which can be understandable, although the plane was there pretty early. Once the boarding began, someone, I presume the gate agent, essentially gave a countdown to hhow many minutes were left until the flight could have an "on time departure". I travel nearly every week so I value being on time. However, a minute by minute call to hurry up on a flight that was sold out was over the top. There was mumbling among the passengers, to the point of someone joking "Free cookies and water if we make it on time?" Just a bad gate experience, but bad enough that peopoe were commenting, and I waited for someone from the cockpit to del\part so I could mention it to them."
Pros: "Attentive and friendly crew, great entertainment system"
Cons: "Flight left late due to problem with cleaning crew, seats are uncomfortable, snacks were stale."
Cons: "Friday when I supposed to depart at 7:21 am my flight was delayed to 6:00 pm and yesterday when I supposed to depart from New York at 7:21 pm my flight was delayed until 11:20 pm was horrible! I never again i would took Delta because I call a day before my departure to see if they would help me changing my flight by morning and they couldn’t they told me that i have to pay $300 dollars."
Pros: "Snacks and drinks were yummy and very appreciated. Entertainment was great. Tons of shows and movies and all for free. There was also free iMessage only WiFi which was enjoyed while messaging friends and loved ones while in the air."
Cons: "For the amount of passengers boarding, they started the boarding process way too late which resulting in a delay taking off. The entire boarding process felt sloppy, disorganized, and hectic. They allowed passengers to board that were seated at the end of the plane while some 1 was boarding, causing tons of congestion. The boarding process was the slowest I have ever experienced in all the flights I’ve been on. The crew was ok, but slightly snappy/rude like typical New Yorkers. The flight from ft. Lauderdale to New York was much more pleasant."
Pros: "The welcoming and kindness of flight attendants and staff"
Cons: "That headsets are not free and the leg space seemed tighter than usual"
Cons: "When the passenger in front reclines their seat it was in my face The legroom wasn’t terrible but I had a hard time even reading since it was so close"
Cons: "The two hour delay"
Pros: "Aircraft appeared to be brand new"
Pros: "I always enjoy my flights on Delta the staff members are always pleasant and helpful, not to mention a smooth flight. :)"
Cons: "I was not aware, when I picked my seat, that we were ahead of the Emergency Exit. My seat was extremely uncomfortable."
Pros: "Everything went wonderful. Excellent crew"
Cons: "No problems"
Pros: "Delta made sure my husband and I had seats together and my husband was thrilled to have a window seat. We took off and arrived earlier than scheduled."
Cons: "Everything was perfect. Nothing negative to report."
Pros: "Good heads up to turbulence."
Pros: "New Plane - super roomy great selections of movies to watch for free on the TV!"
Pros: "We made it safe."
Cons: "The constant delays. And nothing was done about it. Not even we're sorry. Here's a voucher. Or here's something on us due to the circumstances."
Pros: "On time great staff"
Cons: "Little cold"
Pros: "Delta Comfort seats"
Cons: "Shuttle driver stopped to talk to a friend thus making me late snd missed my connecton. Rude agents at gate and when I called and spoke to a Delta representative, was told that they would have never put me on that flight due to short connection time. To which I replied that thet is an issue between Delta and their business withthe booking site and the customer should not be to blame"
Pros: "Delta Comfort seats"
Cons: "Delta employee who drive shuttle to connection stopped to drop off a passenger and proceed to chat w other workers thereby getting me to my gate late and missing my connection and getting me to Florida almost 3 hours later than planned. Agents at desk in JFK were rude. There was another Delta employee also on the shuttle who was the only one who seemed to show concern. He alerted the driver, called the boarding gate and led me to it."
Pros: "As Scheduled, staff hospitality"
Cons: "+$25 extra each bag, seats not near travel companion"
Cons: "Out of all the airlines I have flown, this was quite disorganized in my opinion. The fact that I was not able to select a seat, nor did I have one assigned to me until prior to an hour before boarding, gave me a bit of anxiety. I don't think it's fair to take away this option to those that get the "cheap, standard" tickets."
Cons: "They were rude and notnhelpful lost my luggage"
Pros: "When I was finally able to get on a later flight this was a very good one"
Cons: "The cancellation of original flight was stressful as I had a wedding to attend and the long delay and subsequent cancellation of original flight prevented me from it. Further, I was forced to get local transport after arrival in FLL, since I missed my ride altogether."
Cons: "Completely threw our afternoon plans and next day on their head because of the flight delays. Not cool."
Cons: "Flying from Sydney Australia and this being the final segment, Delta lost my luggage with no explanation as to why. It made it around the world only to get lost on the shortest segment. A real pain after 21 hours of flying to be delayed late at night by airline. No offer for compensation."
Pros: "Many passengers did not have seat assignments and we also ran out of over head storage resulting in many additional bags to be checked at the gate(mine included) but the crew and staff at the desk inside laguardia work quickly and efficiently to get everyone boarded and we ended up landing 15 minutes early."
Cons: "Seating was extremely cramped and the in flight wifi quality was poor, couldn't even watch an hour long movie (on a 2+ hour flight) because of the amount of buffering."
Pros: "The new plane was great. TV's on each seat back w/ great entertainment options"
Cons: "Flight was scheduled to leave early, the plane arrived, but they couldn't turn the plane around fast enough. We left the gat late, then pilot said we would still be arriving half an hour early. We arrived about 45 minutes late, and that was a problem because our connecting flight was due to depart now in 15 minutes. Lightning forced the airport to shutdown, which was great, we had a chance to catch our flight, but we were stuck in the airplane, and we couldn't get to our gate until the all-clear. I know this is not Delta's fault, but they did arrive quite late on a flight that, according to them, would be early. They also never communicated to the other flight that there were several passengers catching that connection. So by the time we had ran to catch our connection they had closed the ramp. Lightning hit again, and they shutdown the airport once again, so the airplane was still at the gate for about an hour, and they did not allow the 20+ passengers to board that plane, which was right there. So frustrating. The only thing that saved it was that our new flight was the new airbus, and although it left an hour and a half later, the comfort level was phenomenal."
Noisy squeaky airplane. But smooth flight and arrived early.
American airlines has always been great. Will definitely be using them in the future!
From the moment I walked into the airport in Chicago to the moment I was walking off the plane in Florida I had an unforgettable experience! I was traveling with my 3 month old by myself and everyone just made sure I was taken care of. I couldn’t thank them enough!
Cons: "Not charging me 100 dollars For a luggage that was 56 pounds"
Cons: "Attitude of flight attendant"
Pros: "super uncortable. everytime AA is shrinking their seats. wifi wasnt working and u have to pay"
Pros: "The pilots did a great job through turbulent air"
Cons: "I wish the seat reclined further back"
Cons: "The experience was excellent."
Cons: "More room I pay for main cabin It feels it was just the regular"
Cons: "The flight attendants were very polite. Both of us are blind, and they told us the information we needed – how far away is the nearest exit row. Otherwise they treated us like everyone else!"
Pros: "Easy in easy out"
Cons: "Lack of entertainment"
Pros: "The gate agent did a great job loading the flight, loaded each group smoothly. Got crackers on this flight."
Pros: "Great crew, comfortable chair. Entertainment was great."
Cons: "Everything was great."
Pros: "I got there"
Cons: "Being on time for once"
Pros: "I was able to finish a movie I started on a different flight and found an additional enjoyable movie to watch."
Cons: "The airplane was uncomfortably hot. The flight attendant apologized and said it would cool off at cruising altitude. It never cooled off. The flight was full and very crowded. I was in the last boarding group even though my seat was in row 17. They required me to check my carryon due to space."
Pros: "The crew was great! The ride was smooth and the plane looked brand new!"
Pros: "Great crew!"
Cons: "Flight was too crowded!"
Pros: "Crew was nice"
Cons: "No tvs that was a major let down as i was traveling with 2 kids i was really not happy about that my 6 year old just wantex to watch something and kept asking every 2 minutes if we were there yet... so please some tvs on those plains would greatly appreciated."
Pros: "Courteous, friendly staff"
Pros: "No issues at all"
Pros: "Flight was on time"
Pros: "One of the only flights that got out during a blizzard. Very professional, de-icing went smoothly, pilot was smooth and flight was smooth."
Cons: "All good"
Pros: "The crew was excellent. Stewardess was cheerful and helpful. The flight while full was not crowded."
Cons: "Plane was late. Mechanical issue at the gate after boarding. Seating room pretty tight. Three gate chanes at O'Hare."
Pros: "My throat was sore and stewardess was able to give me water while I attempted to take cold flu pills"
Pros: "Getting home safely"
Cons: "Finding damage to my luggage"
Cons: "Attendant at the gate forced me to leave my troley hand bag to be checked with the excuse the fly was full and there was not sapce for people on groups 7 and 8 ( seats rear in te plane). I explained her I had personal documents and stuff inside my trolley but she told me I had to take another fly if I refused to checked. Our surprise was that the space above our seats ( row 30) was available and left empty the while fly! It was not fear and discriminated!"
Pros: "I like that American offers free movies thru their app but there was a glitch and I couldn't get it to work!"
Cons: "Couldn't get the entertainment app to work"
Pros: "The crew was nice."
Cons: "The flight was delayed due to weather, but nothing can change that. We still landed on time. Many other passengers were complaining."
Cons: "Sat on plane for over 3 hours waiting to take off. They didn't offer any drinks or snacks at all while we waited. They said if we get off we may not be able to get back on. Barely made any announcements Once we did take off all they gave us was a packet of so called pretzels that were stale and gross!!"
Cons: "The flight was delayed 3 hours waiting for a flight attendant"
Cons: "one of the worst trip ever. although there were many turbulances, the captain did not appear to be proficient along the way. The landing was horrible as well."
Pros: "It was my first time I was a little scared but not anymore it was a smooth ride. Don't change nothing keep up the good work. Thanks for letting me explore"
Pros: "Friendly crew"
Cons: "3 hour delay"
Pros: "American got it right this time. Departing on time with a crew that seemed well qualified."
Cons: "No yves on the plane like delta. Flight delayed 5hrs"
Pros: "The third set of pilot tried their best to get us a spot to fly out due to bad weather we took off after almost 3 hours"
Cons: "The airline should have at least coordinated their crew arrangement before passenger boarding time, and have to change crew members three times after passengers boarded."
Pros: "Same as above"
Cons: "Same as above"
Pros: "The plain went to the runway then stated that needed more gas due to weather so we returned to the gate, three hours later we finally departed. In two flights in three days I was delayed 9 hours"
Cons: "The 9 hours delay and zero compensation"
Pros: "We had a delay due to an equipment malfunction. They deboarded us so we didn't have to sit on a hot plane. That was greatly appreciated. The crew and gate personell in Cedar Rapids were very friendly and organized in getting us all back on the plane as quickly as possible."
Cons: "We made up time in the air to Dallas. We arrived early and waited about 15min. Due to another plane being in our gate."
Cons: "We waited on the plane for two hours before taking off with no explanation and no food or drink. Crew said they didn't know when we'd take off"
Pros: "Good crew good flight everything was grwat"
Cons: "Everything was good"
I like the fact y’all get me to my destination on time.
Late, dirty and uncomfortable.
Pros: "Nothing everything was smooth"
Cons: "Nothin g"
Pros: "Flight was on time"
Cons: "Great price. Wonderful flight. Seats are so close knees touched the whole flight."
Pros: "direct flight"
Cons: "airport hassles"
Cons: "No help with the Coronavirus bs. Customer service blows"
Pros: "I paid extra for the added leg room!"
Cons: "Late to load and then put us all on the plane and made us sit on tarmac for over 1 1/2 hours"
Cons: "The air pressure in the cabin was awful. My ears hurt & it gave me sharp pains in my head. Even typical yawning & blowing nose did not help."
Pros: "Not much after sitting in the airport for two extra hours on both flights"
Cons: "They could have boarded flights on time or at least explained why the flight had been delayed."
Pros: "Inexpensive and efficient"
Pros: "There was nothing outstanding really"
Cons: "It’s a low cost airline, so expectations are very low. Plane was very dirty because it just keeps on hopping back and forth without any cleaning service it seems"
Cons: "Bad turbulence throughout the entire flight. Hot temperature during majority of flight."
Cons: "There was no way for us to add another bag after our seat placement. No one answered the phone for Alligent and the website didn’t work. It costs $20 extra to do this at the airport. Even though it was not our fault that there was no one answering phone calls (and no way to leave a message)"
Pros: "The crew was courteous and helpful; plane was clean; flight was on time; no problems"
Pros: "Our trip to Knoxville was great- no complaints. A/c cool— flight on time."
Cons: "Trip back to FLL air was not working well. Plane dirty as well."
Cons: "The seats were a bit cramped but I suppose most are these days"
Pros: "Friendly pilot."
Cons: "My reading light kept flashing off and on. So I couldn't read my book."
Pros: "One hop flight"
Cons: "cramped seating, no wi-fi or on flight entertainment, low class of traveler, noisy older model aircraft,"
Pros: "Great crew fast service and flight smooth !"
Cons: "I’m tall and have some back issues I found the seats very close and not too comfortable ! I tried to get A seat by the emergency exit but wasn’t early enough on my pick !"
Cons: "Flight was delayed 6 hours."
Pros: "Getting off the bus!"
Cons: "2.00 for water! Overpriced everything! Crew was not nice. Kindness goes a long way. Not for this crew impatient and just rude to other passengers. We pay good money to ride on the horror bus!"
Cons: "7.5HR DELAY. LOST A DAY. ARRIVING AT 3AM VS 6:30PM TECH ISSUES NOT ALLOWING CHECKIN ONLINE POORLY TRAINED STAFF AND SUPERIORS AT CHECKIN ONE HR ON TARMAC AS PER HEADCOUNT ISSUE WHEREBY, TWICE ASKED ON PLANE WHO I WAS. EMBARASSING. RUINED MY VACA WITH MY HUSBAND SANS KIDS:-(((((("
Pros: "Standard no frills airline"
Cons: "No room for overhead bags near my seat. I paid $25 to sit up front and $35 for a carry on. I paid extra with the goal of deplaining first. Crew refused to allow me to stow the bags in the front bin, had to place it 10 rows back. If I didn’t run to my gags as soon as Wen landed would have been the last to deplane. If allegiant is going to charge so much for carry on, they need to find a way so front passengers are not squeezed out like this."
Cons: "I am so angry booking with them. I booked the flight and then thought, ok I will add a rental car. It said clearly that the rental Car could be canceled up until 24 hours before the flight. Well, 2 weeks before the flight, my friend said, don’t get a rental car, I will have my car. So I cancelled and only then did I find out that once I booked it through their site I could not get a refund for the car and I could only get a voucher for use on one of their flights! And only after they take out any fees and costs that was accrued! So angry!"
Pros: "Actual flight good and crew very accommodating"
Cons: "Seats poor. Waited 40 mins before the luggage entered the belt for pickup. Held us up for transportation to rent lot."
Pros: "terminal small and easy to navigate"
Cons: "flight was late because of a "valve issue" in terminal, then on the plane pilot tells us its a computer issue and just needed to "reboot" plane computer because it's a computer with wings. Not sure if either of those reasons were true."
Cons: "parking my car 2 weeks in Asheville Long term was $96. I should have gone to Charlotte, parked at my friend's house and paid AA the same rate for a nicer seat and cabin leg room. a la carte pricing ran my bill up even with NO checked luggage. Asheville doesn't have a shuttle service for the long-term parking."
Pros: "Great assistance with a wheelchair to board, and gate crew in CVG is super friendly and helpful."
Cons: "After landing, we spent a hour sitting in the plane, waiting for a gate. After the entire plane had deboarded, it took another 15 minutes for them to bring my husband's wheelchair up from the gate checked storage."
Cons: "I attempted to check in online and was unable to do so. Bad app."
Pros: "- Good price, even with carry-on and larger seat. - Comfortable seats, despite no incline - better than major airlines."
Cons: "- No food or drinks. - No entertainment. Both are acceptable given the price. - Misinformation regarding flight delay, I was sent notifications and app updated to be 1 hour late. However on arrival, boarding time was as usual."
Pros: "Flight was cancelled due to Irma in Florida. Customer service agent was fantastic. I was able to rebook die the following week without any hassle."
Cons: "I didn't get to fly to Florida when I first chose."
Pros: "Both ways were good flights. The return flight however was delayed. We did enjoy buying some tickets from a lady named Valerie in Des Moines who also later had to come on the plane and remove an intoxicated woman. She made everything so easy and simple and enjoyable. And we especially enjoyed the treatment that we received as my husband is a veteran. Thank you so much for that."
Cons: "Flight was delayed almost 3 hours and the plane itself was noisy."
Cons: "Not to be helped, but was a bit bumpy."
Pros: "That fact that they did not suply even one free bottle or cup of water is awful. I was very thirsty but did not get a drink because they chaged $2.00 for one bottle of water, and the is just plain wrong."
Pros: "Arrived an hour before flight. Check in took 25 min and tsa 30 minutes. Tried to go through expedite line but agent refused to let me even though flight was leaving in 30 minutes. I have received better treatment in new York airports than here in Myrtle Beach. Who would have thought. There were 3 others that missed the flight. Why would they not just let's be expedited?"
Cons: "See above"
Pros: "Easy boarding, smooth flight, quick cart service, fast flying"
Cons: "Seats are so small I was window seat with two men who were jammed up so uncomfortably in their seats I felt bad. I was cramped cause they had no choice but to spill over in my seat. I understand safety is important but unless the plane is in middle of taking off or landing, or horrible turbulence anyone should be able to use the bathroom. We had landed and were just sitting and waiting on a gate to open. My fellow travler happened to be on her period n was told No she could not use the bathroom. After the 3rd time of her being sent back I got up with her and a tampon in hand n told the staff they had no choice she was using that bathroom. Of course they had to phone the captain and ask for permission which he ok it, but seriously , what are we supposed to do just sit in our blood. That was not cool."
Cons: "Arrival in Ft Lauderdale... Bags took an hour to get to carrousel. Never were posted on the information. Flight were, as expected, uncomfortable."
Pros: "The price and the fact that our flight left late but still arrived almost on time."
Cons: "The gate agent wouldn't switch our seats so we could sit beside each other. We've done this multiple times if we find ourselves not out beside each other and it's never been a problem before. He claimed he had to charge us to do this. We have never been charged before. We fly Allegiant often. The on-board flight crew were so not friendly at all. Typically Allegiant flight attendants aren't as happy as Southwest but they're at least cordial. This crew we're just unhappy, snippy, a little unprofessional (saying huh or what instead of excuse me. Pointing people to things instead of getting it for them or walking them to it) and at one point one stewardess was just rude to a passenger."
Pros: "Quick flight."
Cons: "You have to pay extra for everything."
Cons: "That you charge for every little thing...surprised you don't charge to use the bathrooms. Don't appreciate having to be your clean up crew either."
Pros: "Great flight staff and every allegiant like we've had is very friendly and professional"
Cons: "don't like the extra price is tacked on when you purchase your tickets online each suitcase and other fees"
Pros: "The flight was fast, and direct."
Cons: "The seats"
Pros: "Price ok"
Cons: "Poor rude service. Waited 45 min once boarded to leave Hard to find flight info once booked Won't use again"
Pros: "The price was great, the speed of boarding was pretty fast, and the snacks were decent - and my too expensive."
Cons: "The seats were very cramped and close together, and there was no on flight entertainment like TV or radio, nor was there any wifi."
Gate area at Newark was great. Nice design. Much better than 10 years ago when I used to fly out of Newark all the time. Boarding process went smoothly. Flight was on time all around. Bag was at baggage claim as soon as I walked to the claim area. Super fast. Probably by best flight ever on United.
Pros: "Yes & yes."
Cons: "Time delays & changing gates"
Pros: "It was just a quick flight, but everything/everyone was efficient and made the process/flight no problem. Great experience."
Pros: "smooth flight. Attendants were great flight crew super nice!"
Cons: "Seating is just too close. Seats can be more comfortable for what we pay for. A little more room an comfort can go a long way"
Cons: "Serve some food. Our trip to EWR and back we just got a packet of pretzels. Not worth a $500 ticket!! Also could you guys please get with the times and update your media. What’s with this no pause and no record media player where you can only watch a movie if you so happen to switch the channel on t"
Cons: "Baggage, late flight, other delays."
Cons: "Very turbulent day."
Pros: "Everything was very nice."
Pros: "The flight was shorter due to a tailwind."
Cons: "Middle seat, over crowded and the guy next to me had his emotional support rabbit."
Pros: "Everything smooth! Yes, a couple younguns’ a little on the cryin’ side... but everyone has to get through that sooner rather than later (and, BTW, they had incredible legroom in Economy so whazzup with that???)."
Cons: "Flight was extremely hot the entire way"
Pros: "The flight attendants were extremely nice, understanding and accommodating. I hope To fly with them again."
Cons: "Although not United’s fault, The flight was very uncomfortable as several of the passengers were rude and out if line, one almost accusing me of stealing her husband’s seat all because I was traveling with my ESA companion. I travel with her for a reason and that situation did not help but the flight attendants did everything possible to fix the situation."
Pros: "The crew was exceptionally nice."
Cons: "Advising passengers in a timely fashion about weather delays. Left for air post @ 3:15 for a 5:58 flight. When I got to Newark I discovered my flight was delayed. Left the party early, which was reason for trip to sit in airport for hours. I generally fly Jet Blue & I definitely will stay with that airline. Second experience & last one with United. Paid $25 extra for a roomier seat which I never have to do with Jet Blue."
Pros: "The crew was extremely nice!!!"
Cons: "I think that the notification regarding the original delay was sent too late. The reason for the delays was never really explained till much later."
Pros: "Flight was good, nothing stood out as good or bad. It just seems like a very tight space (I'm 5'3 and less than 150 lbs)."
Cons: "Going through TSA in Newark Airport was HORRENDOUS. A TSA agent grabbed my things out of my hand and threw it on the belt without any consent from me. I was still unpacking my carry on, to abide to the rules and no she just wouldn't have it and was very rude."
Pros: "Bought a ticket through a discount site. Since I'm a senior I really didn't realize certain things. Didn't realize my TSA wasn't accepted with this ticket, also I'm was in group 5 & always in middle seat. First time I flew on United. I bought the same type of ticket for a flight in April very unhappy about my mistake. I used Skiplagged."
Cons: "The crew was very helpful & pleasant."
Pros: "Flew First Class from Chicago to Fort Lauderdale. The food was a banana and the seat in front of me was broken and when it went back, it was in my lap. No one seemed to care.."
Cons: "No variety of snacks options"
Pros: "Plenty of leg space and crew was friendly"
Pros: "Friendly efficient staff with good service and comfortable jet."
Cons: "Armrests didn't go up in our row only, would have been nice to know. Waffle snacks taste good but are very crumbly and make a mess, there were other options for $$. Stating "free wifi" is misleading as you have to pay for internet access."
Cons: "Flight was over 4 hours late and they just 20 mins ups to death!! Had to spend lots of $$$ on urber tp get home because my ride that was cpming at 11:00 pm could not come at 4:30.am since most people have to work."
Cons: "I am enrolled in MileagePlus United Card member which has one check in bag free for the first time. Still I was charged me $50 extra for my check in bag. They should have told me prior at the time of check in but they stopped me at the gate. I am not at all happy with what has happened."
Pros: "No one sitting next to me."
Cons: "I need more room."
Pros: "The flight crew and the cabin crew were professional and efficient and friendly. The ginger ale kept me from getting nauseous during the turbulent approach."
Cons: "I realize that the airline doesn't have much control over screaming babies, but the reality is, my flight experience was significantly worse because of one, a couple rows back, who kept screaming at the top of their voice for most of the flight. While everyone was seating themselves, my fellow rowmates asked me to exchange my window seat for an aisle seat, so that grandmother, mother, and daughter could sit together. That put me two rows closer to that screaming baby. I came prepared to watch a movie with my phone and new noise canceling headphones, and then discovered the United Wi-Fi didn't offer movies on that flight, the same aircraft type and route as when I was able to watch a movie that way, earlier this year. I didn't find a way to connect my Bluetooth headphones to the plane's entertainment system, and I'm also disappointed in myself, to have to say, it took me far too long, to figure out that I needed to interact with the screen in front of me, through the control pad under my elbow on the armrest. By that time, there wasn't enough time left in the flight, to start a movie. So, I just played music stored on my phone, which helped mask the baby screams."
Cons: "The fact that as a 6ft person at 180lbs could barely fit in the seat is unacceptable.. I rather fly spirit for that"
Cons: "No communication when extreme turbulence was happening. I thought i was dying, i cried as well as the person in my section. The lady behind me appeared to be praying."
Pros: "It was a pretty standard flight. Nothing stands out."
Cons: "We were delayed due to mechanical issues, had to wait for a new plane...took a long time - 90+ minutes. However, they kept us in the loop and we knew exactly what to expect. Handled as well as can be expected."
Pros: "On time departure and arrival"
Cons: "That you charge to watch the entertainment."
Pros: "The blanket was nice. The crew was very friendly."
Pros: "Not happy. Can't afford such high fees to reschedule flight to see my 82 yo parents. I would have to fly first class to have room for my broken leg now. Doctor won't approve flight since this just happened 3/28/17. But, I can't pay so much more to fly home after surgery....near the holidays. Just makes me sad. I had insurance on 1 flight so i hope i can get 1/2 of my ticket price back. Yup, I messed up the insurance on the 2nd flight. My bad. So I'm out for 1 ticket, and a broken leg and torn ACL and I didn't see my folks. Can you do anything to help me, United? Please? Thanks. Pretty tough week."
Cons: "Will be disappointed if you don't try to help."
Cons: "See anove"
Cons: "4 hour delay"
Cons: "No free tv or wifi, seats are normal"
Pros: "I finally made it home and my luggage wasn't lost thus time."
Cons: "Boarding was slow, staff was cranky, literally had my bag of snacks thrown at me. Overall what was expected of a united flight."
Cons: "I had to changes terminals 2x and flight was delayed 2x."
Pros: "Was an easy flight and staff was pleasant and efficient"
Cons: "The gate crew stopped the last 40 people from bringing on their carry on bags... of course I was the first person of the 40. When I got on the plane... there were numerous EMPTY overhead bins and further, my bag would have fit comfortably under the even more space seat in front of me. I plan my travel carefully so I can bring on the plane. They were wrong for gate checking without asking the crew ON the plane. All 40 bags would have made it. BS. Flight delayed awaiting for another crew member. Snack was mixed bag of "stuff". Would prefer a choice of name brand snacks or nothing at all. Wifi should be free. What does it cost them?"
Pros: "United covered my hotel room and gave me $30 in meal vouchers. Would have rather been at my destination though."
Cons: "Mechanical failures flights canceled had to rebook the next day!"
Pros: "The flight was on time and the crew was great. No complaints for the air and the ground team at all"
Cons: "WiFi and TV it's way too expensive No free options to entertain yourself. At least give us a USB port on the seat to access my mobile device. Very narrow seats"
Pros: "I had left my laptop at security and the woman at the on board desk (wish i knew her name) changed my flight to go on a later flight to West Palm Beach instead so I could get my laptop and continue on my way to Florida. She didn't even charge me anything extra! The West Palm Flight wasn't full and I was able to get closer to my destination going to West Palm Florida. The flight was smooth and the snacks were great too!"
Pros: "Pleasant crew."
Cons: "Tight space between seats. Quite uncomfortable."
Pros: "Free movies and wifi"
Cons: "On time arrived early"
Pros: "Crew was awesome."
Cons: "NO entertainment whatsoever unless you purchased it, $5 is expensive"
Pros: "Seat reclined!! New clean plane, free movies and shows on my iPad and not the cheesy movies no one has heard of, really modern new A list movies!"
Cons: "Nothing at all"
Pros: "I could get my boarding pass, I could flight home have to buy different ticket too fight home??? I wish your return my money"
Cons: "Very small plane. I have to valet my carry on which meant removing all my medicine (I am a cancer patient) and my camera and carry them on board with me."
Pros: "Free movies and wifi"
Cons: "Plane was not cleaned properly. And it was restroom smell all over the mane during the boarding"
Cons: "This flight had a TV for each seat. However, you had to pay $5.99 to watch basic cable."
Pros: "The nonstop overnight flight was very good. We will for sure choose that again. Much better then daytime with stops"
Cons: "We didn't use food or entertainment, but rating option didn't give that, so it wasn't bad just not used"
Cons: "Seats, space horrid like every other airline out there! American Corporate Greed at work, stuff them like sardines"
Cons: "Seats are way too close...."