Pros: "Friendly and prompt attendants."
Cons: "I couldn't ask for anything more from American than what was provided"
Pros: "Crew was very friendly. Connections great"
Cons: "Seats very uncomfortable."
Pros: "The crew was super friendly and attentive"
Pros: "Miserable all around experience"
Cons: "The flight delay was not reported correctly until 30 minutes before expected departure. The baggage carousel stopped running after already being more then a hour late. No members present to rectify. Absolutely terrible trip"
Cons: "Nothing evething is ok"
Pros: "The crew was incredibly attentive and helpful."
Cons: "Our family of 7, with 5 kids aged 7-14 were spread over the plane. It has been awhile since I flew AA...No entertainment system like United Airlines."
Pros: "Smooth price getting boarding pass and we were anytime sit together"
Cons: "All good"
Pros: "Whole row to myself. Greqt movie, in early and informative pro of a captain."
Pros: "The boarding process was easy"
Cons: "N/A, ny flight was only 45 minutes. It was delayed 3 times."
Cons: "Less passengers or bigger plane means more room. Everything was perfect except for being uncomfortably cramped."
Pros: "Everything was excellent"
Cons: "American Airlines continues to lag in their ability to proactively communicate updates to their customers. Then to top it off, they lack empathy and a true ability to accommodate customers."
Pros: "The crew was amazing, considering the late flight & full plane."
Pros: "Fast boarding process, on time"
Pros: "That we didn’t crash"
Cons: "No food offered. Premium seating that I paid for was so narrow there was no way I could sit next to the person next to me and not have their elbows on me."
Cons: "Took forever to get the bags"
Pros: "Everything was perfect"
Cons: "Baggage was not that faster but was still okay Although improvements will be great"
Pros: "Kept us updated about the delay."
Cons: "Left 2 hours late due to mechanical issues."
Pros: "Would fly again- irritated at how does a flight manage to get overbooked"
Cons: "Flight was 3 seats overbooked, they had to wait until 3 people willingly took a later flight. Like a game of chicken between 100 people."
Cons: "No overhead space"
Pros: "They rerouted me so I at least salvaged some of my trip."
Cons: "They rerouted me for no reason making me miss my reunion."
Pros: "American Airlines was fantastic. ALL personnel were professional yet friendly. They will be my airline of choice in the future."
Cons: "WEATHER! Any problem we experienced was weather related."
Pros: "We were20 min early"
Cons: "The seats are stiff"
Cons: "Bought 2 tickets but seats weren’t together poor service"
Pros: "Despite numerous delays, we made it to Philadelphia. We were alerted to the delays in a timely manner. We were also treated to a snack cart and cupcakes to celebrate the first day of direct flights."
Cons: "A long delay. Patience is everything and the staff and crew were very friendly."
Cons: "The plane was a little too hot."
Pros: "Nice crew Spacious plane"
Pros: "Staff and Entertainment"
Cons: "Back row, but someone has to sit there :)"
Cons: "Tiny airplane. We had a delay of 2 hours."
Pros: "Staff was friendly and genuine"
Cons: "They didn’t load enough “for purchase” food. This was a six hour flight! They has no options left excepthummus and chips. This is second flight on American this year where they don’t supply the plane appropriately."
Pros: "Crew was very nice."
Cons: "Boarded plane about 45 min prior to scheduled departure. Sat on plane for almost 2 hours waiting for the maintenance log. Made for an extremely long flight! A lot of seat screens did not work."
Pros: "On time!!"
Pros: "American airlines is located in a small terminal at CDG which works to its advantage. Compared to other airlines, getting to the US from Paris is a lot easier. The airplane was brand new, entertainment on board is the best I've seen in a long time. In Chicago, clearing immigration and customs was a breeze, the airport is very well designed for international travelers."
Pros: "Every thing. I am not rating it as excellent only for the 'Maxim' : "There is always scope for Improvement""
Cons: "Nil. No complaints what so ever."
Pros: "Plane was new and entertainment was free. Great service too."
Cons: "American has improved a lot"
Cons: "They were late because of bad scheduling and the gate agent was rude"
Pros: "I got home safely"
Cons: "The airport was super crowded and the space in the plane was cramped (and I am a small person - 120 pounds). The plane was not clean and I actually picked up a virus on the plane and am still sick. I wiped down all of the surface area around my seat and still got sick. Airline travel is miserable and crowded and there is minimum service."
Cons: "2 hours late. Kept moving the boarding time by 10min"
Pros: "Updated interior. Comfortable chairs. Friendly staff. Pilot communicated well."
Cons: "No charging capabilities for devices. Limited food options."
Pros: "It did not crash"
Cons: "Delays, baggage loss, how the Airline dealt with both."
Pros: "Flight was on time. Plane was clean. Staff very professional."
Cons: "Plane was delayed because of weather (not the fault of the airline) crew was boarderline rude though."
Pros: "SAME AS ABOVE."
Cons: "SAME AS ABOVE."
Pros: "The crew was friendly, energetic, educational and very helpful"
Cons: "Des moines airplanes seem to be the left overs. Old and outdated."
Pros: "Well, there wasn't any entertainment, but that's ok. The flight attendants were nice, and the flight was on time."
Cons: "No complaints here!"
Pros: "At 10 pm no one would help to get a room to spend the night. No vouchers. No help for a mother with infant. Had to find hotel on own."
Cons: "See above. Horrible. Absolutely horrible experience."