RIC
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— RIC
Jan 28 — Feb 41
Round-trip
1 adult
Economy
From?
To?
Fri 1/28
Fri 2/4
Good to know
Low season | August |
|---|---|
High season | December |
Cheapest flight | $124 |
Average price round-trip | $214 |
Good deal round-trip | $42 |
Good deal one-way | $28 |
Best time to beat the crowds with an average 3% drop in price.
Most popular time to fly with an average 15% increase in price.
Flight from Des Moines to Richmond Byrd Intl
(avg. price over the last 2 weeks)
or less
or less
FAQs for booking flights from Iowa to Richmond
Top 4 airlines serving Iowa to Richmond Byrd Intl
Scores according to KAYAK customer reviews7.9
DeltaOverall score based on 30313 reviews
8.1Boarding
7.8Comfort
8.5Crew
7.8Entertainment
7.5Food
Pros: "Crew was wonderful"
Cons: "This COVID to be over"
Pros: "Everything was amazing"
Cons: "Nothing really."
Pros: "Flight was smooth and amazing"
Cons: "Nothing"
Pros: "The pilot kept us updated."
Pros: "The chargers and movies on the flight. The seat was comfortable. The flight attendants where awesome. I loved the flight!"
Cons: "No changes!"
Pros: "Crew was good. Seat uncomfortable and hard."
Cons: "Lost my bags"
Pros: "Everything was on time and ran smoothly. The seats seem to have more room than most airlines. They were generous with drinks and snacks"
Cons: "It’s time to update the snacks, bu thank you for serving more than just peanuts. I was very cold on the flight - unusual, but definitely very chilly."
Pros: "The crew on both legs of our trip were nice and accommodating."
Pros: "Entertainment. Flight attendants. Food"
Cons: "PROBLEM WITH LOCATING BAGGAGE CAROUSEL. GIVEN WRKNG LICATION ."
Pros: "After there was a problem with the plane once we had boarded, they were able to switch us to another plane at another gate. There was a short wait, and we only had a delay of 35 minutes."
Pros: "the video controller in the headrest of the seat ahead of me. you could see the flight pattern, speed, temperature outside and other specs, which were interesting."
Cons: "once again, the delta crew does not maintain their planes properly. during the taxi stage to get to the airway to lift off, there was a horrendous growling sound coming from the plane............seems like their hydraulic system is not maintained very well at all and it made a howling sound throughout the plane all the way to take off! we were wondering if there was something wrong with the plane."
Pros: "Crew"
Cons: "5 hours delay. Most of that time we were on the runway. We even had to deplane and board again. We were given all kind of excuses till the pilot himself said that this is unheard off !!"
Cons: "Better accommodation for handicap passengers."
Pros: "The cAbin attendant was really good"
Cons: "No problems at all!"
Pros: "Friendly staff. Entertainment selection is impressive (though I didn't use it). Drinks and snacks are provided."
Cons: "Boarding process was time consuming due to poor organization from Delta. Unloading process takes forever for the same reason. Despite booking at the same time my fiancee and I didn't get seated next to one another."
Pros: "The flight was great from beginning to end. I have no complaints."
Cons: "Poor service"
Pros: "Short and easy"
Pros: "Love the 757 entertainment system"
Cons: "snack mix is not great delayed takeoff"
Pros: "The plane was really nice. It was awesome being able to view movies on the flight."
Pros: "Super friendly flight crew."
Pros: "Crew was lovely"
Cons: "CRJ-700 is too small. Only one bathroom & it was broken. Hour late to depart & no explanation given. Never turned off the seatbelt sign & we ended up on the plan for approx 2.5hrs for our 1hr flight."
Pros: "The boarding was great.as well as the crew."
Cons: "The seats to small and the food was not that good."
Pros: "Short trip"
Cons: "Boarding process. Paying to check bag when people with roll-on bags were allowed to check them at the gate for free."
Pros: "See above..."
Cons: "See above"
Pros: "I like the snacks they are not giving out on the flights. It seems that Delta is trying to make the flying experience nicer instead of more tedious and uncomfortable like many other airlines, which is appreciated."
Cons: "The flights were both operated by Delta but booked through WestJet, and the flights themselves were fine. The booking was through WestJet (found the flight on kayak which kicked me over to West Jet's site) and check in was a pain. Their code did not work for their site or Delta's, I had to FB message them both leaving and returning to ask for the correct one, and the first request took them hours to answer. I'll just book Delta next time and save myself the trouble."
Pros: "Quiet, friendly, fast and efficient. What you'd want for a flight at 6am"
Pros: "It all went very well. Arrived 20 minutes ahead of time. Wifi movies were great. Stewardesses were very efficient."
Cons: "Delayed by 3 hours"
Pros: "The temp"
Cons: "It was too hot."
Cons: "The seats are very small even for a petite person."
Pros: "Service was excellent in spite of the terrible weather conditions. Flight attendants were very friendly."
Pros: "The crew was fantastic. I generally love flying Delta and find their crew to always be very professional and kind."
Cons: "As this was a smaller, regional jet, there weren't a lot of amenities. But that's fine, it's only a 40-minute flight!"
Pros: "Staff were awesome. Give them a raise."
Cons: "Nothing"
Cons: "11 hour overnight delay. Timed out crew. We were given a pillow and blanket to spend the night on the floor in the airport. We we given drinks and a snack box."
Cons: "No communication between different parts of the airport; early arrival, over 2 hours getting through baggage claim; good luck rechecking your bag; almost missed flight with a 2 1/2 hour layover. Workers on the ground don't care, or either don't know what's next on the transit through the airport."
Pros: "The plane was not so new or good"
Cons: "The plane and the atention"
Pros: "When I went into customer service and explained that I lost my flight because of bean at the immigration for almost 2hrs and the woman she say u going on the next flight, one hr later I was heading to my destination Richmond."
Pros: "It only took them 10 minutes to turn things around to make up time for the delay."
Cons: "The seat pockets were not cleaned."
Cons: "TSA in Atlanta was a nightmare. Really just a little kindness would go a long way."
Cons: "Was never able to get on flight. The plane lost a windshield wiper and didn't have any spare parts."
Pros: "On time Clean airplane Smooth ride Friendly staff"
Cons: "Nothing"
Pros: "Got to Richmond on time."
Cons: "Had the same problems with loading. Loaded from the front, not enough room for carry on, slow us down causing us to take off late. Made up for lost time though."
Pros: "smooth flight"
Cons: "I'm not sure if this staff is exhausted or just over there job, but they cow towed to a woman who made major complaints about the air conditioning and even gave her points to help her deal with the temperature. Strange. They were only gold stays and I'm only Platinum and didn't complain once. Oh well, that's delta, we all deal with their silence when we post anything that is unfair."
Pros: "Una hora de retraso"
Cons: "Una hora de retraso"
Pros: "The check in personnel was fantastic - very helpful and friendly with a very relevant story that made me feel more relaxed. Our not so good seats were somewhat compensated by the plane staff that gave us each a full beverage can, extra pretzels, and some cookies."
Cons: "Our seats that we'd picked out seemed to get changed when we checked in and we got out in the last row, which had no window, and smelled strongly of bathroom cleaner."
Plane was EXCEPTIONAL CLEAN. SEATS SPACIOUS. CREW FRIENDLY, EFFIVIENT. WELL GROOMED
Noisy squeaky airplane. But smooth flight and arrived early.
The lady at the check in desk never asked me if I was first class or main cabin. Just assumed I was main cabin. So they almost made me check my carry on until I showed my boarding pass. Other than that, everything was great. Smooth flight flight attendants were very nice
Pros: "yes, no on sat on my row coming or going"
Cons: "Been non discriminatory"
Cons: "Overall good flight however the WiFi didn’t work"
Cons: "Social distancing"
Cons: "Plane had to land in a different city due to inclement weather. Very disorganized process, huge traveling setback, never got my travel voucher."
Pros: "awesome"
Pros: "The crew was pleasant. The flight was smooth even though we flew through clouds the whole way."
Cons: "If you don't purchase a seat in advance, the airline puts you in a middle seat even if the plane is not full. I don't really like that."
Cons: "Usual complaints - chaos boarding and deplaning, poor entertainment options for free, headset not working. Had to deplane by stairs - we were parked next to an unused jetway."
Cons: "Snacks could be better....seats are small.... it was freezing....no free WiFi and no Tv"
Pros: "The crew"
Cons: "Less turbulence haha"
Cons: "More comfortable seating. Fortunately this flight was also late in departing so I was able to make the connection!"
Cons: "Seats what happened to towlets after food Also never asked if we would like water etc I felt invisible"
Cons: "Didn’t fly"
Pros: "Amazing Crew"
Pros: "I got there"
Cons: "Being on time for once"
Cons: "They lost my bag in my layover at DCA. Even with a first class orange tag and 1:10 layover, they didn’t transfer the bag between planes on a Thursday evening. The planes were probably 300 feet away. Clearly their entire luggage tracking systems at DCA are broken. Even with 1:00 connections at O'Hare, DFW, PHL, my luggage has not gotten delayed."
Pros: "Take offs were a few minutes late but we arrived on time at each destination due to savvy pilots and great tailwinds. Staff was in a good mood and so were the passengers, no Scrooge’s!"
Cons: "The only BBQ in Dallas Airport Terminal C is a chain spot....boooo!"
Pros: "On time . No significant delays cost of ticket low."
Cons: "Tiny plane with small seats never that comfortable."
Cons: "rerouted through Philadelphia."
Pros: "Fine for a domestic flight. Normally, American Airlines offer a small snack to go with the drinks. But on this particular flight, they went the United way and offered nothing but drinks. Crew was pleasant enough during the flight, although they didn't greet half of the passengers entering or exiting the plane."
Cons: "Flight was a little late taking off and therefore getting to Denver. But there was no announcement about it. There was one announcement from the captain, but it was so soft that I couldn't hear anything. Upon landing and arriving at the gate, we stood there for a while with no lights on and seatbelt sign on, but no explanation of what was going on. There was no welcome to Denver message either. Maybe their announcement system was down."
Pros: "We got there."
Cons: "We found the chart listing gate where we should go. We went there. Told the last listed flight was late so stayed there. With no announcement the gate board listed a different flight. We asked and was told gate was changed. What a surprise, Went to the info board and had to RUN to our new gate. Barely made it on time. This is awful communication."
Pros: "Because he flight wasn’t full, the seat next to me wasn’t occupied, giving me a bit more space."
Cons: "Food was bland. Flight was delayed almost two hours."
Pros: "Great crew very friendly"
Cons: "Small plane"
Pros: "Uneventful, on time, boarded fast."
Cons: "Just an observation, as soon as the plane stops and the fasten seatbelt sign turns off, the first people to stand are all the older white men on the flight. Never noticed that before but I'm sure it's true on most flights. Check your privilege."
Pros: "The flight left on time and arrived earlier than expected. Great job by the flight attendants as well! I thoroughly enjoyed my flight back home."
Pros: "Smooth and quick flight"
Cons: "Warm, no refreshments"
Pros: "Just a normal flight in a cramped airplane"
Cons: "Just a normal flight in a cramped airplane, BUT almost 4 hours late, entailing a hotel stay."
Pros: "Went without a hitch"
Cons: "Na"
Pros: "perfect"
Pros: "On-time departure from PHL; on-time arrival in RIC, my checked bag was on the flight."
Cons: "Nothing."
Cons: "If there was ever a staff that was more eager to shirk responsibility I have never encountered it. At this point you might as well crash the plane and blame a duck. I am personally offended at the shear incompetence of the people employed by your "company.""
Pros: "Although the crew encountered a maintenance issue with the aircraft, another aircraft was provided and we were able to take off within an hour. So glad it wasn't cancelled!"
Cons: "Could not bring a guest into the Admirals Club during the flight delay, although I was allowed to do so on the same outbound leg. There seems to be inconsistency in the way the guest policy is applied (e.g., flying first class international)."
Cons: "."
Cons: "The stewardesses repeatedly rammed their cart into my seat. They were so rude. it was appalling. I will never fly american airlines again"
Pros: "Business seats comfortable."
Cons: "Crew was friendly. Not always professional."
Pros: "Great first class staff."
Cons: "Nothing"
Cons: "there was no entertainment for a very long flight. also, it was night time, and the fasten seatbelt signs are so big and bright that it is impossible to go to sleep! Our plan was delayed for 2 hours, meaning we did not get in until 230am. it was exhausting!"
Cons: "Very late"
Pros: "The crew on the flight were nice and helpful. Even though it was a short flight"
Cons: "Nothing."
Pros: "Comfortable seats. Quick boarding. No delays."
Cons: "Again flights attendants were a bit dry."
Cons: "Same as above"
Pros: "Fast, friendly service."
Cons: "N/A"
Pros: "Nice landing."
Cons: "Leg room"
Cons: "No wifi, no headsets to listen to tv"
Cons: "3 hour delay due to maintenance issues on two planes."
Cons: "I was so sick of waiting for the delay and remembering my horrible previous flight that I opted to meet my friend who lives in North Carolina and will be driving home to Richmond instead."
Pros: "We had a delay due to an equipment malfunction. They deboarded us so we didn't have to sit on a hot plane. That was greatly appreciated. The crew and gate personell in Cedar Rapids were very friendly and organized in getting us all back on the plane as quickly as possible."
Cons: "We made up time in the air to Dallas. We arrived early and waited about 15min. Due to another plane being in our gate."
Flight delayed 1.5 hours.
Pros: "Nothing everything was smooth"
Cons: "Nothin g"
Pros: "Frustrated with one of the crew members because I was told my bag was too big. This is ridiculous because it was the same one I got on with and the plane was about half full."
Cons: "Him not worrying about my bag."
Cons: "I don't think any sanitization took place in between the people who rushed off the plane and when my flight boarded."
Cons: "Great price. Wonderful flight. Seats are so close knees touched the whole flight."
Pros: "Good crew"
Pros: "I paid extra for the added leg room!"
Cons: "Late to load and then put us all on the plane and made us sit on tarmac for over 1 1/2 hours"
Pros: "Crew was very good and friendly."
Cons: "I would have appreciated a “free snack & cola”."
Pros: "The boarding was quick and efficient, the plane was really clean."
Cons: "It would be nice to be able to recline the seat, and if at least water was served (even if snacks and other drinks cost money)."
Cons: "I see no reason why the airlines cannot provide a beverage and snack - I think they still make plenty of money off our tickets and how much could this really cost them?"
Cons: "Crew unfriendly. Flight attendants and pilots never acknowledged us or said hello or thank you."
Pros: "Arrived safely"
Cons: "Almost two hours late."
Pros: "The crew were very friendly."
Cons: "the seats were pretty uncomfortable, that was my main problem with the flight."
Cons: "Nothing"
Pros: "Quick"
Pros: "All went well. No real disappointments!"
Cons: "A little cramped but not terrible. Would like to know kayak fee up front before booking and all hidden charges!"
Pros: "Our trip to Knoxville was great- no complaints. A/c cool— flight on time."
Cons: "Trip back to FLL air was not working well. Plane dirty as well."
Pros: "timeliness of the flight professionalism of the crew immediate attention to a passenger who fainted"
Cons: "passengers were cold and there were no blankets to be offered there were no hot beverages and it was very cold. all beverages were for purchase and yet no complimentary hot coffee nor tea, even if you wanted to pay"
Cons: "Lousy airline. Left gate late and unfriendly crew. Wanted to charge me for carry on."
Pros: "Flight left early and was at destination 30 minutes earlier!"
Cons: "On the return trip, I had to wait 30 minutes for my luggage."
Cons: "Long wait due to plane speaker malfunction. Offered free drink pours on flight once we finally took off but it was a very small “2 sip” pour."
Cons: "So many charges at every step. $5 for boarding passes?"
Cons: "I am so angry booking with them. I booked the flight and then thought, ok I will add a rental car. It said clearly that the rental Car could be canceled up until 24 hours before the flight. Well, 2 weeks before the flight, my friend said, don’t get a rental car, I will have my car. So I cancelled and only then did I find out that once I booked it through their site I could not get a refund for the car and I could only get a voucher for use on one of their flights! And only after they take out any fees and costs that was accrued! So angry!"
Pros: "Would highly recommend the connection and the Allegiant jet was a fairly new Airbus, very comfortable."
Pros: "Everything the service for breakfast , the interpretation for more information about when you’re in a plane what to do in case something happened and stuff"
Cons: "They didn’t have a WiFi on for the plan I couldn’t use my phone at all"
Cons: "Lost my bag"
Cons: "15 minutes waiting for luggage—still none out."
Pros: "Attendants are the deck and on the plane are use to getting asked why is there a charge for this is have short answers ambitious are friendly."
Cons: "I was charged double for my ticket, was not told I had to pay for bags till confirmation, I then called them to see why, because I was charged 2 times for Flight my card shut off, they would t even comp my bag. had to pay for my seat, 5$ to check into the flight at the desk, 17$ for a bag online, $50 at the check in counter. $2 for bottle water on the plane?? I will avoid them entirley"
Pros: "Easy to book. Easy to check in. Inexpensive. Flight on time. No frills flight, which in my opinion was great. I have no complaints. Overall a great experience."
Cons: "No complaints"
Pros: "Love the Military advantages. Thank you. Feels good to be honored & respected."
Pros: "The crew, from start to finish were great. From gate to gate The plane was nice and clean. The phone app was pretty well done also."
Cons: "I know you have to make a buck but damn. Peddling food, drink all the charges and the credit card offer during the flight."
Cons: "Left/ arived 30" late"
Pros: "Wow so nice to have an economical fare to Baltimore! On time, courteous, uneventful flight. Couldn't ask for more."
Cons: "All good"
Pros: "Love the ticket price, but charging $44 for a carry-on? C'mon man! Added charges that were worth it? Priority boarding: $15, Exit row seating: $25 Also be advised that all food & drink is for purchase and must be purchased with debit or credit card - absolutely no cash."
Pros: "Both ways were good flights. The return flight however was delayed. We did enjoy buying some tickets from a lady named Valerie in Des Moines who also later had to come on the plane and remove an intoxicated woman. She made everything so easy and simple and enjoyable. And we especially enjoyed the treatment that we received as my husband is a veteran. Thank you so much for that."
Pros: "2 hours and one flight. Done!"
Cons: "No entertainment"
Cons: "All of the hidden fees. I was initially charged more than $200 over the price I was quoted on Kayak.com and then had to pay an extra $45 to bring 1 carry-on each. I do not plan to use Kayak.com again for these reasons and will not recommend this site to anyone"
Pros: "No complications and efficient boarding"
Cons: "The people that stand up when the plane stops even though they are going to have to wait till the door opens and everyone in front of them has to get off before they do."
Pros: "Everything was great during the flight but..."
Cons: "We were delayed over 7 hours, with only a $50 dollar future airline credit and an $8 meal voucher. That's not nearly enough for that kind of headache. It was 2 am before we arrived at our hotel."
Pros: "the fare"
Cons: "the service - departure gates completely understaffed, no allegiant gate agent or staff in sight, only subcontractors and 2 that had to run 4 gates. Flight itself was fine."
Pros: "At least I arrived to Oakland eventually. A one hour flight turned into a 7 hour wait and flight"
Cons: "7 hours from Vegas to Oakland. I could have driven. I deserve a reufind voucher"
Pros: "Cabin crew was very helpful and polite. One in particular expressed a great sense of humor throughout the flight and had a great rapport w/ passengers. Flight was on-time. Fare was $111 compared to around $375 to Orlando. I was able to fit this flight into my scheduled so saved the company $$."
Cons: "Can't blame Allegiant for a noisy child, but there was a child across the aisle from me who shrieked and talked loudly THE WHOLE FLIGHT. I was trying to sleep and was NOT pleased. I like a good fare, but selling a can of Coke on the flight for $2 seems a bit extreme. Glad there are cut-rate airlines out there as an option, but I won't be flying them any more than necessary."
Pros: "The crew was exceptionally friendly and helpful."
Cons: "Seats don't recline."
Pros: "The flight attendants were very nice and helpful."
Cons: "The flight from Las Vegas was changed twice"
Cons: "Flight was delayed an hour for "paperwork". Can't be helped by the crew, but an administrative errors are just as bad."
Cons: "Seats were made of stone."
Cons: "That you charge for every little thing...surprised you don't charge to use the bathrooms. Don't appreciate having to be your clean up crew either."
Cons: "Plane was an hour late."
Cons: "They could have told me more than 24 hours before my flight that they changed me to a different flight 4 hours earlier in the day!"
Cons: "On time arrival."
Pros: "The crew was great."
Cons: "Seating is kind of cramped. More legroom would be appreciated."
Cons: "Wouldnt refund my ticket or change my flight. Fee for everything"
Cons: "Crew was not available, that caused a delay. Bags were not loaded, that caused another delay. Gate was not available upon arrival, that caused yet another delay."
Cons: "Flight was delayed 1.5 hours coming into Denver due to an oil leak they fixed at the last airport. Turned out the leak wasn't fixed. Took an hour to get a mechanic to look at it and then they cancelled the flight. United's partner had no other planes in Denver so we had to sleep there after sitting in the airport for almost 4 hours."
Cons: "No TV Screens, everything needs to be purchased on board."
Pros: "I finally made it"
Cons: "Flight was 4 hours late, the gate agent was rude, the Flight Attendant was so large that he hit my arm every time he passed by, no Entertainment/Internet service. EVERY one of my United flights has been late in the recent past."
Cons: "No apologies for being delayed. More than 4 hours. No explanation. Nothing. Awful service."
Pros: "Delays were clearly communicated with ample time to make changes if necessary"
Cons: "TEEEEENY WEENY itty bitty plane - hard to be comfortable- but fortunately it was a short flight"
Cons: "cushion on the seats are a bit dead. I wish they notified us of gate changes at O'Hare."
Cons: "The United crew really needs an attitude check. How can someone be angry at 6 am?"
Cons: "Didn’t make the flight because of the airline"
Pros: "The flight attendant's positive energy and the speed/smoothness of the flight"
Cons: "Being 6'6" on a super small plane is never too much fun"
Cons: "The plane was not at the airport on time and when it caused us to miss the flight they blamed the weather instead of the plane not being at the airport on time. They were rude and refused to give hotel vouchers."
Pros: "The seats"
Cons: "That they lost my bags"
Pros: "Decent room on the flight. No food or drink."
Pros: "Friendly service,. On time"
Cons: "Nothing"
Pros: "No delays"
Cons: "Everyone was super nice and gelpful"
Pros: "Quick and easy. Nice crew."
Cons: "Just before announcements to board, the gate agent advised the plane was being checked out / aircraft maintenance. The creeping delay commenced: 20 minutes, then 15 minutes more, then 30 minutes more, etc... with very little communication about when what going on. Finally, we were advised of a gate change and new aircraft. We landed 93 minutes late. Problems happen but keep customers informed!"
Pros: "Nothing"
Cons: "Attitude of gate agent, crews. Boarding penalizes all but highest level and they've demoted me since the merger and erased my 30 year history with UAL. Watched them mishandle a paraplegic passenger until another passenger swapped seats. Last choice for me."
Pros: "The crew was very nice"
Cons: "The over all experience"
Cons: "Tight seats, full flights"
Pros: "Nothing"
Cons: "Crowded, overbooked, made me check my carry on which made me miss my train. Took 4 flights to get to my final destination. Small seats, uncomfortable... list goes on and on"
Cons: "Flight was cancelled and it was too much confusion with no answers. Took forever to be helped. Would not pay or offer a discount for hotel room. Didn't receive a food voucher."
Pros: "Nothing at all"
Cons: "My flight was delayed for the next day because the pilot timed out in the middle of the flight. I had to spend the night in a crappy room at the Ramada while others on my same flight got luxury hotels. I got a crappy $20 voucher for food that only got me crappy over priced snacks. It wasn't enough for dinner and breakfast. Since my flight was delayed I missed and lost money to the circus. 1 had purchased tickets for my 5 children my husband and I for a total of $400. The show was at 11 am and I arrived at Richmond at that time. Your airline sucks. To make it worst on my way to Aguascalientes I got stuck in Houston for the night and half a day because yall delayed flights due to snow that never happened. I had to before for food vouchers because I had already gone over my budget with the delay. Overall it was a horrible experience."
Pros: "Very clean and pleasant flight personal great."
Cons: "Cancelled flight. No true explanation. Lack of detail and delay caused me to miss other flight opportunities."
Pros: "On time"
Cons: "Comfort space"
Cons: "The airplane needed to be swapped, which caused an hour delay and made me miss my flight"
Pros: "N/a"
Cons: "N/a"
Pros: "Staff was ok."
Pros: "At least I made it"
Cons: "Flight attendant for United 426 to Chicago was rude, flight delayed and they weren't very helpful"
Pros: "Flight attendant was fantastic."
Cons: "That it took 2 extra hours to get to Richmond."
Pros: "Nothing"
Cons: "Lack of updates"
Pros: "Everything's on time"
Cons: "No,"
Cons: "The snack"
Pros: "personal service"
Pros: "Flight on time, no delays or problems"
Cons: "Seating for midgets"
Cons: "About two hours before my flight, it was canceled after previously making an airplane switch the night before after checking in online. The I received an email while I was on the way to the airport saying that the airplane that I was going to fly out on was canceled due to airplane maintenance. While I am happy they didn't fly the plane while needing maintenance, they should have planned ahead and known of the maintenance or had a backup ready to go. Obviously it must have been something they just found, but in the big picture of things. You have to pay an way to much for a flight as it is. They should have to solve their own issues to honor their part of the contract. We (as customers) can't cancel a flight with out penalties. Why shouldn't they have to do the same?"
Cons: "Nothing was fine"
Pros: "Nothing"
Cons: "I arrive to Richmond, Va for a family reunion and with enough time to make the banquet. The baggage services in Newark didn't pack my bag on my flight, the next one afterwards nor the one after that. When trying to contact to see what's the issue nobody answered the phone, for a hour. The bag claim services from when I landed in Richmond didn't have a clue on how to contact Newark or to confirm my bags will be on the flight for that day. I had to do the research and find it myself while she watched a movie on her iPad. Needless to say if I could give a negative star rating I would. I missed the banquet and received my bags the next day and still couldn't get a reason from either airport on why they got left behind."
Pros: "On the trip from Des Moines to Houston, timeliness of flight was great. The boarding went smooth and was done quickly. The crew were friendly and courteous. Overall the first half of the trip was fine."
Cons: "I was extremely disappointed in the condition of my luggage when I picked it up plane side. The wheel was broke off and all the pockets had been unzipped and it appeared they had been rummaged through. I had to drag my bag through the terminal. I spoke with 3 individuals with United who referred me onto the next and each unwilling as the previous to help. I myself am in customer service and would never treat my customers the way I was treated by the employees representing your Airline. I would go above and beyond to make the sure that the customers experience was a great one in spite of the unfotunate incident so they would return. I have never flown United before, and I will not consider your airline in the future."
Pros: "Nothing"
Cons: "I paid extra money for our seats so we cud sit together N I ended up on the front of the plane N my boyfriend clear in the back I'll never fly United again y the hell did I pay almost 25$ per seat to sit together to sit on opposite ends of the plane"
Pros: "Crew was great!"
Pros: "I cancelled this flight.....not sure why Kayak keeps sending me these emails."
Pros: "That the flight was on time. disenchanted flight attendants. Makes you want to not need her assistance."
Cons: "Disenchanted flight attendants. For whatever reason, it is obvious that there is unhappiness. Not flat affect, just the look of disinterest, a look that tells you I don't care. In a customer based business it is so disheartening that the very person you may have to depend on to survive is not vested in the clientele that keeps her company in business, thereby insuring future paychecks. I'd like to communicate here that it wasn't all the attendants on either flight, but enough that it was obvious to anyone who paid even casual attention. I was flying home to California, so there were two additional flights a few days before the flights home. I never had any of the same flight attendants on any of the flight. As far as my observation of the attendants, as stated above, I think that speaks volumes. I will cite an example that happened on my trip from Iowa to Denver. I need wheelchair assistance, I walk with a cane, but not able to walk any distance. I pack a light carry-on, bring my purse, jacket and cane. I was being wheeled up the passageway in a regular wheelchair, and the man pushing me stated to the on-coming crew he "would be right back to get my suitcase, couldn't take both at the same time", and added " unless one of you could roll it up?". After an embarrassing pause, a female flight attendant said "Let the flight attendant do it. Add this to the list of responsibilities that aren't really my job." I actually twisted around to look at this person, I was so stunned to hear that! She grabbed my rolling carry-on handle and the look spoke columns. I was embarrased. Thank you. Debra K. Forsythe"
Pros: "The amount of leg room"
Cons: "Snacks are shrinking"
Pros: "Everything was great and the trip was on time perfect"
COVID-19 information
Safety measures for airlines flying from Iowa to Richmond
Airlines flying from Iowa to Richmond have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Heightened sanitation
Daily cleaning, installation of cabin HEPA filters on flights from Iowa to Richmond
Mandatory masks
Masks required on board, masks provided on flights from Iowa to Richmond
Social distancing seating
Middle seats unavailable to book on flights from Iowa to Richmond
Pre-flight testing
Testing for antibodies, testing for symptoms for flights from Iowa to Richmond
Flexible cancellations
Waiving of change fees. Search flexible flights from Iowa to Richmond
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