More Bollywood and tollywood movies, food options.
Seats weren’t clean. Screens need to wiped correctly.
Pros: "The crew really cares about their passengers"
Pros: "Train the stuff Better food"
Pros: "Gate agent gave us extra legroom after our trip to Australia in the crying baby section. No one's fault, but a difficult 14 hour flight. Thank you again for your kindness."
Pros: "Amazing aircraft! Amazing crew!"
Pros: "Everything.. will do it again!"
Cons: "Everything was perfect"
Pros: "The service is really good. The only downside is that you have to be in Doha. But it’s always nice to leave Doha."
Cons: "The push button entertainment system doesn’t work well. You have to keep pressing buttons to make a movie play. And by pressing buttons, I mean, you have to hit the screen and wake up the person whose head is on the other side of the headrest."
Pros: "Crew was very attentive & met all my expectations."
Pros: "Because I was in the bulkhead seat - it was good."
Cons: "My first flight arrived 30 min late which meant that my 50-minute layover was tight. But instead of holding the next plane for us, they forced us to re-book on a flight leaving 14 hours later! I was not ok with this so I pushed the issue and they put me on the flight leaving 6hrs later. :-((((("
Cons: "Meals are absolutly terrible, confort desaster, and hostess unqualified"
Pros: "The supervisor has a good customer care and all the crew are so wonderful. I was so pleased. Thank you."
Pros: "Qatar Airways could not be described except a FIVE STARS airline. Great hospitality and respectful crew"
Pros: "On line flight experience"
Cons: "The food has to improve especially they have to provide fresh food"
Pros: "Friendly service with smile."
Cons: "Weight restrictions for carry on. I had a computer backpack along with a carry on bag which I have always taken with me on other airlines but it was not so here without paying extra charge for it."
Pros: "I am very pleased to travel with Qatar airways. Qatar airways and Singapore Airlines are the best companies."
Cons: "I was a little bit annoyed with the staff at the Doha airport at the boarding gate because she did not let me get in to boardin in priority even though with my privilege club card, I do have to insist after the call for zone 1 to proceed for boarding."
Pros: "The crew was attentive and polite. The flights were on time, and the entertainment options were good. The Doha airport is quite nice, with many eating and retail options. although everything is very expensive, even by airport standards."
Cons: "My wife and I personally don't mind a selection that leans heavily toward Indian food, but I imagine others will not. The main courses were mediocre and the "sandwich" offered between meals on the 13+ hour flight was cold, soggy and inedible. The seats on our A350 were hard and not very comfortable, and the recline function was difficult to operate. Security at the Doha airport was confusing. We had to go through 3 separate checkpoints for our transfer, each with different rules and procedures. The final check at our departure gate was the worst, with impatient officials giving hurried instructions in heavily-accented English, and scolding if passengers didn't understand. I was sent back through a second time to remove my camera from the bag (and to be scolded by the agent), and was patted down a second time coming back through the x-ray, which had green-lighted me both times. It made me wonder if this was a reaction to the extra scrutiny that Arab passengers receive from our airport security in the USA."
Pros: "Service was fantastic as usual for me however it seems women are not treated equally service wise as wife on all 4 legs did not get all the things i was afforded. Lighting, pajamas, bed mattress, meal choice queries etc"
Cons: "The need to pull out boarding passes multiple times-like 6 times- and having to be screened Twice. To even buy some mouthwash i had to show boarding passes. Ridiculous"
Pros: "Our connecting flight was only 1 hour after reaching Doha. They placed a crew member to receive all the passengers that needed to make that connection. Very very useful. Our luggage was made it to the short connection."
Cons: "I was unable to get my food preference on line days before my trip. It kept telling me to try again. Fortunately the staff was very helpful when I got on board and were able to accommodate me. I hope not to have that same problem on my return flights"
Pros: "price, comfort, food"
Cons: "arrived late, causing connection stress"
Pros: "The airplane seats in economy were comfortable for the very long flights I took with Qatar Airlines. The seats had enough room between the back of the other seat. The seat reclined to a comfortable position. The seat back provided a built in head rest. The TV's in the seats were the largest I have ever seen on a flight in economy. The staff were helpful and great. The food and drinks provided were decent!"
Cons: "I was put on another flight eight hours later even though I had already checked in. I actually traveled with Cathay Pacific."
Pros: "crew is very professional"
Cons: "this plane is really old and junky. other flight times on this route get a much better plane"
Pros: "Food was good. Quick response to call"
Cons: "Toilet wasnt clean enough. Not offered water regularly"
Cons: "They cancelled my trip"
Pros: "excellent service always a pleasure to fly with QATAR Airways"
Pros: "Seats should be comfortable, improve your menu, Pakistani dishes should be added, sweat dishes are hot and tasteless"
Pros: "Very comfortable flight and crew"
Cons: "The plain was very old."
Cons: "The boarding process was strange, with one guy directing several different zones to stand in line, people not cooperating and just overrall not very organized."
Pros: "The flight attendents were chilled. Very friendly and accommodating."
Cons: "The food is much tastier in business class. Used to be better in economy, but that has changed."
Pros: "Everything is good thank you so mach !!!!"
Pros: "Food and entertainment"
Cons: "Hard cushioning and narrow seats on the 787"
Pros: "Food was good. Service was great. Bathrooms were clean. Refreshing experience."
Cons: "We were packed like sardines, it was very uncomfortable. And, by the time they got to me, they were out of the fish I wanted for my meal."
Cons: "very upset about fee i was charged for overweight luggage, and the unclear wording on their sites baggage allowance rules."
Pros: "The stewards were very attractive, the entertainment was plenty of movie choices."
Cons: "The food was terrible, the seats were extremely uncomfortiable."
Pros: "Everything is good"
Cons: "Everything fine"
Pros: "Food and crew"
Cons: "Lost baggage no one knows anything."
Pros: "Good service, good entertainment options, modern aircraft"
Pros: "The plane was wel kept and crew was very pleasant. Food was good and service was best I have had in economy class."
Cons: "Only complaint is crew would wake you for very frequent snacks and meals . Minor deal. Crew was great"
Pros: "Exceptional Service Great Food New Planes Overall excellent"
Pros: "Once I made it to my seat, easily slipped back into a meditative trance."
Cons: "Unannounced delays. Waited in a line, then another one. Probably just different security protocol than I'm used to."
Pros: "Everything was taken care of and I never had to worry. I felt well treated, important, my things were taken care of and respected, the plane was clean and had great in flight options for food and entertainment. The staff was respectful and nice."
Pros: "The crew was great, trully world class service"
Pros: "The service was great"
Pros: "***You're asking me about a flight that hasn't happened yet. I'm rating my flight FROM LOS ANGELES TO DOHA, 10/23/2016, here: Flight attendants were very good, helpful, gracious. For a long flight the restrooms stayed clean."
Cons: "The food was over cooked, and lacked freshness. I had to have the same meal twice because they ran out of the omelettes. Next time I will try Emirates."
Pros: "Food is palatable. Crew are acommodating"
Cons: "Many of the films have no English subtitle"
The boarding process was uneventful and normal. The plane was on the smaller side and a tight fit. Most people had to plane side check their luggage. The pilots seemed pleasant. We waited about an hour from leaving the gate to actually taking off with no information from the crew as to what was taking longer than normal. The flight attendants were informative but aggressive about the mask policy and spoke on the PA system often and for long periods of time. The attitude of the flight crew about several issues made the passengers tense. We arrived about 30 minutes behind schedule but safely.
Pros: "Boarding was super easy. Great entertainment."
Cons: "Overall comfort. Space to relax."
Pros: "Gate for flight to Paris from Chicago was changed at least 4 times. At the gate boarding was supposed to start at 10:15. Kept getting delayed until 11pm and then it finally got cancelled. Noone directed us on what to do. It is 20hours later and I still haven't made it 6to my destination."
Cons: "My luggage is lost and none of the American Airlines have been able to locate it. I will never fly with American Airlines again."
Cons: "Very old airplane used for this route. Upgraded to business but seats and pods are old fashioned, uncomfortable. Newer pods and planes used in other routes make the entire trip more comfortable. The video system didn’t work properly, hard to figure out what to watch."
Pros: "Relatively smooth flight, departed and arrived on time"
Cons: "Overhead storage was crowded"
Pros: "They got another flight for us"
Cons: "4 hour delayed"
Pros: "Boarding was efficient the flight left on time in spite of rain. Lots of air traffic departing JFK and we were delayed in the take off queue for an hour. The captain made up time and arrived Paris almost as scheduled. Food was very good for coach class and it was a hot meal."
Cons: "The coach seats even on this 6.5 hour flight were uncomfortable. The seat backs have no support. The aircraft was an older 767 and did not have entertainment screens on the seat backs. Thus there were no games or other interactive programs. It had the overhead monitors for movies. Hopefully they will modify that plane soon."
Pros: "The crew was pleasant and it was nice to have a complimentary meal and wine. We landed very early."
Cons: "This plane has not been updated since before I was born. The seats were extremely uncomfortable and there was no in seat entertainment, just overhead screens. I was never able to get the WiFi to work. There were no power outlets, and we were never offered headphones, eye masks or ear plugs. I expected more from American since our 2hr flight from Orlando to JFK had working WiFi, power outlets and in-seat video monitors."
Cons: "Flight cancelled and had to travel 60 miles at my expense to a different airport to get another flight same day"
Pros: "American Airlines Crew, friendly and personable"
Pros: "Nice crew Spacious plane"
Pros: "The stewardesses were very polite and helpful"
Pros: "Kayak is taking people’s money by selling airlines tickets of airlines that doesn’t exist. I bought tickets for some airlines called Finnair and end up in the worse airline there is “American Airline” this is Not fare for clients, I refuse to flight Americans Airline, if I would have known I would have not buy this flight. 7 hours in a plane with no TV, no free drinks and the worse service. This is a trick, by using Finnair and then end up in AA! There is no Finnair, this is a lie! I am so disappointed about Kayak and won’t use it again. Thank you for rob me and trick me into the worse experience!"
Cons: "The trick the kayak used to put me in American Airlines, the worse Airline there is."
Pros: "Brand new plane, very quick boarding, on time departure, great pilots"
Cons: "Earbuds super cheap couldn’t hear anything they re sponsored by Avis rent a car Crew. Just not caring on our needs. And I was in economy plus and paid twice the price. Will switch back to Air France next time"
Cons: "How much tighter can they cram us? I'm 5'11" and 185 pounds and was too wide for the seats!"
Pros: "Clean plane. Excellent service. On time."
Pros: "Crew was great. Courteous and efficient."
Cons: "For a long flight the entertainment options were pathetic. Also the flight was 2 hours late. And there were no chargers at the seats so that also limited the entertainment options. The food was too salty and fatty."
Cons: "Bathroom smell"
Pros: "On time, good service."
Pros: "Flight was supposed to leave 5:45 PM , they let us board the plane right on time, then we stayed waiting on board for half an hour, there was zero communication from staff or the captain, then suddenly they asked us to leave for no reason whatsoever, we waited and waited, they decided to move us to Gate 1 instead and had us wait for four hours, they served us little food, and told us wait for AA to provide a new plane. we were delayed for four hours, flight left 10PM. very very dissatisfied, never ride with AA or Iberia"
Cons: "I need a refund for this flight. it was a horror, 4 hours of delay with zero communication."
Cons: "Very old plane. Small seats. No individual TV screen."
Pros: "Roomy, Helpful crew. Good food. I liked the yogurt/ granola / dry fruits for breakfast (something I can eat at 2:00am) . Landed early. Great flight all around"
Pros: "Flight was clean"
Cons: "Staff was rude Poor service by the staff Did not arrive @ our destination in time Missed our flight out from Paris No accommodation by AA staff / no responsibility stating this was a BA itinerary not AA which is ridiculous!!!! WILL NEVER USE AMERICAN AGAIN — I used to advocate friends to use AA — after this experience— never again"
Pros: "the check in went very well and the crew seemed efficient."
Cons: "the food was not good. it was not hot. the sound system was not good. the plane's screens were too far away. the earphones were a joke and did not fit well in the ear....plus no crew member came around offering them-I had to ask for them."
Cons: "Small seats. No entertainment old plane"
Pros: "Great crew. Nice passengers."
Cons: "Food not so good"
Pros: "This was one of the best crews I've ever had on a flight. So helpful."
Cons: "Didn't like having to get rescreened for a domestic flight after going through customs."
Pros: "I Was expecting a bad flight being an aa plane but it was honestly one of the best flights Ive ever had. Modern and clean plane with awesome entertainment. Kind staff, tons of snacks and yummy food"
Pros: "The American Airlines crews and people manning the desk erred very professional. Yes, this particular flight was conducted by American for Iberia under a share code. So whatever horror stories you have heard of about European Iberia flights, the one I took was fine. But the airline's crew is being let down."
Cons: "In Chicago, our flight was delayed at least three hours for a "GPS update." The crews said the software wasn't even handshaking. Okay. But I have a feeling this is common, and wish the airline would figure out a way to conduct updates, safely, without impacting everyone's schedule. My wife flew through same connection on the same airline a week later. And her flight was canceled. Maybe for the same issue? Unsure. It could have been a a bad luck streak."
Cons: "My seat was considered "Premium." The pull out table was dirty and broken. Was not able to use it for eating or holding a drink. Food was inedible. Plane was old so there were a few screens for the whole cabin. The screen was poorly located so unable to watch programs offered."
Cons: "The plane was dirty, the window had a leak, the TV was too far away and the sound system to watch the movie was broken. When the plane is in that poor of a condition, it's time to replace it. F."
Pros: "The flight crew was professional, friendly and competent. They served the dinner as early in the flight as possible."
Cons: "This was a plane with central screens along the aisle, and the airline chose to broadcast a sci-fi action movie with almost constant flashing blue light, and violent action scenes. This was first of all a movie that many people, including me, would never choose to watch, but since it was on the aisle screens there was no getting away from it. It was also unsuitable for children, even without sound. But mainly, I object to the showing of any film in that situation - only aisle screens available, and on a night flight where most of the passengers are trying to sleep. I was awakened several times by the flashing lights. Other things: one of the bathrooms was not very clean, and the plane felt like the usual cattlecar, with just 3 seats on each side of the aisle, which is unusual and unpleasant for a transatlantic flight."
Pros: "The crew and captain were lovely and communicative."
Cons: "Our plane was very old and there were engine problems that kept us grounded for hours at JFK. I was terrified the entire time we were in the air that something might go wrong. Additionally, the air conditioner worked very poorly."
Pros: "Airline crew was good. Attendant was appreciative for my daughter translating for her. There were two passengers who did not speak English. One spoke french and the other Spanish. The food provided was tasty."
Cons: "Seats very uncomfortable, not enough leg room, too small ( I am a smaller person.). Did not like that could not reserve seats in advance without paying $50. Spent almost an hour with agent to get two bags checked for free. Iberia flight operated by American allowed two free bags. Agent took awhile to discover this was correct then she got locked out system. There was no regard that we had a flight to catch. No individual TV's."
Pros: "Food was decent"
Cons: "Informed VERY late that flight was delayed. Kept on being told a different time and then the flight was further delayed! Over 3 hours delayed. No movie on the flight."
Pros: "The boarding was quick"
Cons: "I am surprised that an 8 hr international flight, had no WIfi.. I had to continually ask and check the time with Crew members. This needs to change when the average seat is $800-900 and the flight holds 35 seats. AA is raking in WAY to much money to be this cheap. No WiFi and having to look up to the middle isle to watch a child's movie on repeat " Guardians of the Galaxy." My neck and back were in extreme discomfort from the 8 hr flight back to NYC. If AA had headrest monitors and WiFi this could be avoided. Its 2017 stop being cheap!"
Pros: "GREAT CREW! PILOT MADE UP TIME IN THE AIR DUE TO YHE DELAYED FLIGHT OUT OF MIAMI"
Cons: "THE FLIGHT WAS DELAYED DUE TO BAD WEATHER IN MIAMI."
Pros: "Good service from crew members"
Cons: "The flight was delayed for 2 hours"
Pros: "when different flight left Chicago to London, crew and food was good. Entertainment helped with long flight"
Cons: "The maintenance issue took 3 hours to confirm and then when flight was cancelled, there was no announcement over the loud speaker to tell us so we could line up for rebooking attempts. Then was a rush to try to get in right line to make next flights to connect through to Paris."
Pros: "1. Let me check in online but NOT my wife ... we are both Advantage Gold & TSA pre .... wasted 2 hours on the phone with idiots in their Manila call center 2. An ancient plane, cramped seating, wretched food. 3. An hour late departing JFK & arriving CDG so right in the middle of Paris rush hour !!"
Pros: "On time start and finish. All but one of the crew were pleasant. One was a bit imperious and seeming overwtought."
Cons: "The 9 hour international leg of our flight was very, very uncomfortable. I'm 6'2", not a freak, and my legs were jammed against the seat frame in front on this new dreamliner Legroom AND seat width both markedly less than the short haul Airbus on our fist leg. To get one of the last 'extra room' seats would have been 179.00...rediculous. This was abuse."
Pros: "The crew for the most part were friendly. Boarding was easy enough"
Cons: "The one thing that stood out was that the flight attendants weren't offering water outside of the regular beverage service. I've never been on an international flight where there wasn't almost a constant flow of water. I was so parched after 8 hours. It seemed unusual. Also the seats are so small. I'm only 130 and 5'7" and it was a tough ride"
Pros: "We arrived safe."
Cons: "The plane had been on the ground for 6 hours prior boarding time, yet we leave until 1 hour late. Waited for the food to be loaded and then waited for paperwork to be signed. Really?"
Cons: "American Airlines made me check my carry-on luggage, despite there being many open overhead compartments visible on the plane."
Cons: "Small plane, 6 seats per row, no individual entertainment. Not comfortable for a 7 hour trip."
Pros: "Very fast, efficient boarding."
Cons: "Entertainment options were excellent although the screen did not work very well (touch screen not super responsive) so I could not get to them easily. Neighbor had the same problem too"
Pros: "Staff very courteous and efficient"
Cons: "Old plane did not have individual screens."