The captain’s announcements were succinct, coherent, and brief—unlike the chatty confusing communications from the pilot on April 23, ORD to FCO. The flights got attendants were all very good, helpful, efficient, and friendly: I would single out as excellent an older white-haired lady, on both trips, for her cheerful and helpful attentions. The food was not as bad as it often is. Boarding in Rome was efficient and unstressful, and the over two hours going through immigration at OHare were the worst I have experienced in thirty years of frequent flights abroad. Can’t the airlines put some pressure to insure that the people at OHare can speak English at least as well as the personnel in foreign airports? My wife and I have agreed that we will in future foreign travel avoid returning to America at O’Hare.
No gate to deplane upon arrival. We waited over 30 minutes AFTER landing to get to a gate. This was after the flight was already delayed by an hour. Terrible airport ops!
The boarding process was uneventful and normal. The plane was on the smaller side and a tight fit. Most people had to plane side check their luggage. The pilots seemed pleasant. We waited about an hour from leaving the gate to actually taking off with no information from the crew as to what was taking longer than normal. The flight attendants were informative but aggressive about the mask policy and spoke on the PA system often and for long periods of time. The attitude of the flight crew about several issues made the passengers tense. We arrived about 30 minutes behind schedule but safely.
Nice environment but not deaf friendly ..
With all the service cutbacks, flying is not a joyous experience anymore.
Recommend for free wifi .
Cons: "flight didn't even happen"
Pros: "The flight was much awesome"
Cons: "The Frodo add more food please"
Pros: "One of the cabin crew was very kind and friendly."
Cons: "No entertainment, seats hardly went back, no place to charge any device"
Pros: "Everything was super comforting"
Cons: "The flight are always subjected to delay ... I didn’t like that..."
Pros: "American Airlines ancient crew could not be bothered"
Cons: "The crew could have given a care and tried to make eye contact"
Pros: "Staff was so kind and helpful."
Cons: "They ran out of a couple of the snacks, not a big problem but note worthy."
Pros: "It was a red-eye flight and the crew kept the lighting low and the cabin quiet."
Cons: "More snack variety than pretzel nibbles."
Cons: "If we had access to the WiFi to watch shows earlier like United does, that would be nice."
Pros: "I guess some of the senior crew that now do international flights don’t care much about their attitude. Some were very pleasant others looked like they were not happy to be there."
Cons: "Stewardess’s not stewards could at least act like their enjoying their job."
Pros: "Crew was friendly."
Cons: "4.5 hour flight to international destination and no meal provided. As usual, if you want a snack pay more. Slow chaotic boarding."
Pros: "Very helpful crew."
Cons: "Too often the video screen I’m given doesn’t charge up and it has to be replaced mid flight. This happened again during this flight when 2 screens didn’t charge and had to be replaced before the movie ended. The crew was helpful, but this problem is annoying."
Cons: "Delayed due to malfunctioning plane"
Cons: "Flight cancelled and had to travel 60 miles at my expense to a different airport to get another flight same day"
Pros: "Flight box waste of money for sure. The middle seat was vacant and it was fantastic. We travelbwith a guide dog."
Cons: "The boxed food"
Cons: "Need better coffee"
Pros: "It was great! I got an entire row to myself."
Pros: "Staff did good jobn"
Cons: "No movie screens on overseas flight. I called day before departure and they couldn’t even tell me yes or no on that question."
Pros: "Really like how smooth and easy was to aboard my plane."
Pros: "Best fligh I had in some time. Left on time, arrived early very attentitive crew (with smiles as they worked through the rear cabin - wish I had their names to give recognition for/to). Food rating should have had a ‘NA’ as I nor partner did not consume any food."
Cons: "Can’t think of one thing - unless a flying saucer could have delivered me like in about 5 minutes to Cabo! Ok - maybe one thing: charging for a checked bag on international flight seems rediculous (you asked)."
Cons: "The food options on the brochure were not available, flight attendants had bad attitude and negative vibe"
Pros: "Loved the fact that the pilot frequently spoke to us during the turbulence. Crew was great."
Cons: "Lack of entertainment."
Pros: "no drama, all comfort"
Pros: "Very good service"
Pros: "Very nice in flight staff"
Pros: "Very clean. Staff was very friendly."
Cons: "Paid extra for six inches of leg room but the seats recline 2 inches. Not comfortable. TV touch screen did not work."
Cons: "If media is not working, at least offer complimentary wifi. You'd expect that type of service at a restaurant or...literally anywhere you put your money."
Pros: "Narrow aisle and seating. Attendant looking at his phone the entire time we were getting ready to take off as well during taxiing and takeoff. Unbelievable!"
Pros: "Very nice flight. Nothing unexpected."
Pros: "The flight to LA was fine, but the screen shot of the flight details didn't match what I purchased with a return date a day sooner. American Airlines blames Alaska airlines and they blame Kayak.. it's a blame game that only looks good for everyone but the consumer!"
Cons: "5hrs in LAX due to flight change without notification.. American Told us to go see Alaskan vise versa, but the conclusion was no seats were even available for the flight that was changed a day earlier.. Alaska Airlines solution: 2 additional days of travel and $700 per ticket x4 tickets. Finally after 5 hours of trying to figure it out some resolution to the mistake $500+ with additional stops. Ridiculous to say the least, I had to pay for their mistake"
Pros: "Nice crew"
Cons: "Slow and confusing boarding process"
Cons: "LATAM deboarded me from the flight after I had boarded. They claimed American had cancelled my reservation because they did not think I would make my connection. I ran in order to make it and then instead of offering me information on the next flight they left me stranded with instructions to find American. Terrible, terrible customer service. I will think twice before booking a LATAM flight again."
Cons: "The sound did not work in my assigned seat. I could not watch any movies or partipate in any games."
Pros: "Very helpful crew"
Pros: "Good pilot...smooth landing."
Cons: "snacks and lack of in-flight entertainment."
Pros: "Delays. Gate changes on both flights."
Pros: "Flight crew very welcoming, flight was pleasant."
Cons: "Seating a bit tight. Didn't offer any snacks only ice water."
Cons: "I got stuck in DC overnight and I was not provided with a hotel or meal voucher:"