Daily cleaning, installation of cabin HEPA filters on flights from Italy to Arkansas
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Scores according to KAYAK customer reviews
Cons: "I’m a pretty big guy so this won’t apply for many other people . But the seats didn’t have much space . It was a very uncomfortable experience. I have taken many other flights and this one was one of the worst."
Cons: "Idk terrible flight experience with delta"
Pros: "Very nice, pleasant crew."
Cons: "Extended turbulence was very uncomfortable. One toilet out of service. Otherwise good flight."
Cons: "Equipment used has seen better days. Seemed to have difficulty starting engines and aircraft had loud squealing hydraulic pump noises not typically encountered when flying the 717. A little disconcerting."
Pros: "Wow. I have been flying American and United for years. Delta is friendly, competent, professsional and enjoyable. They treated us like friends instead of like cattle. It was great! Great job Delta. Oh, and for the first time in 50 years of flying my bags arrived sky first. Yes! They get it!"
Cons: "Perfect experience. Well done. Treat people like friends. Simple. Works."
Pros: "Great experience!"
Pros: "What did you like? Decent meals, no charge for cocktails, blankets, pillows and head sets for everyone, friendly flight attendants, excellent entertainment options."
Pros: "The plane was not full, so the stewardess put my wife and I by the exit seats. I am a tall guy and really appreciated it!"
Cons: "Both connecting flights were very tight time wise, and the gates were at opposite ends of the terminal. Couldn’t delta flights be closer together?"
Pros: "arrived a bit early"
Pros: "Good crew. Nice seats."
Cons: "This A320 aircraft departed LGA with the first class toilet inoperative. Flight was entirely full. First class passengers had to fight their way to the rear two toilets, around serving carts, etc. Cabin Crew was very good natured about all of this; but flight crew never mentioned it."
Pros: "I was in Comfort+ so there was a bit more leg room than standard economy"
Cons: "Even with Comfort+ things are tight."
Pros: "Leaving early and getting home early. Flight was perfect."
Cons: "Uncomfortable chairs for a three hour flight"
Pros: "The crew members were excellent and efficient. Europe was fabulous."
Cons: "9+ hours in the air is never fun when you're in economy class: humans have gotten bigger as airline seats grow smaller."
Cons: "Seats are to small and too close together."
Pros: "After the long overseas flight this was quick. Nice that it included snacks and beverages."
Cons: "Had to sit on the run way a bit as we were coming in at Albany but not for very long."
Pros: "Flight attendants were excellent, flight from Milan to JFK, while long was reasonably comfortable. Food was pretty good. Lots of free movie and TV choices. Leg room was OK."
Cons: "It would be nice if the seats leaned back just a little more for sleeping. Make certain you have used the restroom before you get to JFK and customs. Customs was a pain but I had lots of time between flights."
Cons: "The flight was delayed over 5 hours."
Cons: "6 hours late. Unacceptable."
Pros: "comfortable seats enough overhead bin space."
Pros: "Smooth travel and good service."
Cons: "Bad boarding area in SLC."
Pros: "Easy boarding, not a full flight, had plenty of room to stretch out, friendly flight crew, extra snacks!"
Cons: "Not much to say I didn't like, few problems with in-flight WiFi but otherwise good."
Pros: "Newer plane"
Cons: "Not comfortable at all, doesn’t feel like any upgrade from regular economy seat."
Cons: "I couldnt check in online and reserve my seats"
Pros: "I am liking the new Delta terminal at LAX. The flight crew was nice pleasant and helpful. The pilots kept us informed."
Cons: "The Delta Sky club was small and over crowed. If you go take the first seat spot you can find. It doesn’t get bigger. I have high hopes for the new combined lounge between the terminals. The flight itself felt like an older 737-800 while it had power there were only two and the two others in my row snagged them. I was in Delta Comfort and have to say the extra leg room isn’t a lot."
Pros: "Free WiFi"
Cons: "Flight was delayed ... wish I had received text notice instead of email so I could have enjoyed the extra hours of vacation instead of sitting at airport."
Pros: "It all went very well. Arrived 20 minutes ahead of time. Wifi movies were great. Stewardesses were very efficient."
Cons: "The plane bathroom was old and junky"
Cons: "Seats are too small in both width and knee room"
Pros: "The crew boarded us efficiently, and got us off the ground on time, but the boarding experience is not pleasant."
Cons: "The food selections are limited. The crew ran out of popular items in the economy cabin. The personal seat lighting on the B-767 never quite worked. I eventually gave up on it. The overhead bins were too small for many roller boards, which caused some passengers to be perplexed. Delta should offer some inducements to encourage passengers to gate check bags."
Pros: "Upgrade. Comfort. Gourmet Oatmeal Breakfast."
Cons: "Need more cooking shows (British Bakeoff would be fun) or something besides what has been there for too long."
Pros: "I love Delta. Smooth boarding. Quality service. Keep it up!"
Pros: "Good heads up to turbulence."
Cons: "We we missed our connection they wouldn't help us at all."
Pros: "Good seats."
Cons: "I was starving because of my short connection time and couldn't have lunch - wanted to eat something solid and they just had boxes with fruits and cheese."
Pros: "Repair took just under an hour which I think is very good considering the paperwork that is involved. We were informed and everyone on the plane seemed to understand so the handling of the event must have been exceptional..."
Cons: "we took off 45 minutes late, business trip, but a slack day prepping for tomorrow, so still no big deal. Besides we picked up an hour by the time zone change. Im good!"
Pros: "We upgraded our seats to Delta Comfort, at a cost of round $90 per flight. It was well worth it!"
Cons: "Usable to hear gate agent announcement in LAX"
Pros: "Lots of seat space even in economy, I felt very comfortable and not cramped on my flight. Food was decent and flight attendants were very attentive. My flight was kind of an outlier experience as someone on my flight fell very ill and needed immediate medical attention. The KLM employees on board did a very good job of taking care of the situation and making sure everyone else on board still had a calm flight experience."
Cons: "My connecting flight was scheduled too close to my landing time."
Pros: "Bulkhead seats - logos legroom"
Cons: "Very long boarding process - security checks and a long walk from connecting flight"
Pros: "Boarding was quick"
Cons: "Wi-go didn't really work- crew was unpleasant. We upgraded to first class we were never offered a drink. One of the flight attendants keep using the restrokm"
Pros: "Left on time. Boarded easily and arrived early"
Cons: "Flying :)"
Cons: "Wifi didn't work."
Cons: "Too little leg room; hit entrees poor tasting"
Pros: "We were delayed due to weather and Delta brought a cart of snacks and drinks over to the gate for us."
Pros: "Comfortable seating in business class Arriving JFK early."
Cons: "The airline lost my suitcase and deliver it only 72 hours later... They refused to give me proper compensation for items that were broken..."
Pros: "Crew is excellent, polite and personal!"
Cons: "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."
Pros: "15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one."
Pros: "Staff were professional and polite."
Cons: "Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these."
Pros: "Good amount of space on the plane, lots of movies to watch, good food and drink."
Cons: "The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK"
Cons: "I was seated next to the restroom, which is not a pleasant experience for an international flight."
Pros: "Comfortable seat, great crew."
Cons: "Flight delayed, no USB port and no entertainment"
Pros: "Friendly crew"
Cons: "Can’t think of anything"
Pros: "Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us."
Cons: "Boarding was very slow."
Pros: "Crew was ok."
Cons: "Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade."
Pros: "The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated."
Pros: "KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful."
Cons: "I bought tickets thrue you for me two months ago Iit went well but on the last few days I also bought ticked for my brother and his wife and it was a disaster night mare for them bound for Montpellier too to attend a wedding the damn suitcase didn’t get to final destination it was at Orlando but got"
Pros: "The flight was smooth, the service was friendly, and the food with plentiful."
Cons: "Too much activity in the cabin during the flight."
Pros: "Crew were great, food, entertainment, seat and everything else was great as well."
Pros: "Cabin Crews was extremely good and hospital. Transfer point staff buggy / wheal Chair was good and second to none."
Cons: "Transfer point needs upgrade."
Pros: "The crew were amazing and the flight was very smooth."
Cons: "Keep up the good work"
Pros: "We got to Amsterdam on time"
Cons: "1. Paying for the seats we chose...that will never happen again...I'll fly another airline first. 2. The food was terrible. I have flown KLM for years, this was not what I expected. 3. The plane was very dirty"
Pros: "Flight duration"
Cons: "Very stingy with the drinks Cramped seats"
Pros: "Gaps between seats are very narrow."
Cons: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Cons: "Trouble checking in regarding a visa issue?.. no other trouble at the other airports.."
Pros: "Friendly hostesses"
Cons: "Flight was delayed 3 hours"
Pros: "Great food"
Cons: "I paid a top price for my ticket and expect the advertised amenities to work. Upgrade or replacement for entertainment system."
Pros: "Very friendly crew going out of way to assist in making trip comfortable"
Cons: "Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them"
Pros: "Friendly attendants. Decent food, and frequent snacks and beverages."
Cons: "No charging ports for electronic devices."
Pros: "Overall everything was ok."
Cons: "Not that I cared at the time but having been asked for a rating on “entertainment” - there was none. Cheap and cheerful really. No extras over the likes of RyanAir."
Pros: "Boarding was quick, Flight on time....just a regular service and plane"
Cons: "Terminal 3 Manchester is not worth staying longer then necessary, loud music, crowded....old"
Pros: "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
Cons: "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."
Cons: "Please Endeavour to put the expiration date on the food served in the flight."
Pros: "Good flights. Good prices."
Cons: "Bag was lost"
Pros: "Comfortable seats. Warm plane with happy staff."
Cons: "Maybe a second sandwich option for food, not everyone likes cheese."
Pros: "Ground staff at Manchester very helpful"
Cons: "Information on KLM website and flight status said 50 minutes delay and was never updated with the true status. 3 hours before we took off. KLM blamed the fog at Manchester but to be honest most other flights seemed unaffected. Put up in an IBIS hotel and fed substandard food and shitty hotel room with an Aircon unit that clunks into action every 30 seconds keeping me awake. It's external so I can't switch it off. Being given a 10 Euro voucher for food at the airport when most food and a drink will cost you 12 to 15 euros."
Cons: "Flight way delayed 3 hours. Staff gave no information and wouldn't help rebook us onto other flights. They gave us food vouchers 2 minutes before we finally boarded, so we couldn't use them. The food on the plane had spoiled so we were all starving on the flight, and we all missed our connections. Horrible experience and wouldn't fly with KLM again."
Pros: "Cabin crew very pleasant"
Cons: "Lost our bags, little sympathy from staff"
Pros: "Good multi media access and content"
Cons: "KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Also, really tired of the fake business class on these flights..."
Pros: "I really like the spaciousness, the plug ins and general service"
Cons: "I have a dairy allergy but had no option to prepurchase a dairy free meal. It made for a very unenjoyable flight as I couldn't eat anything they had. What was worse was after I told them of my situation they said they understood and had a meal that would do but there was cheese, yogurt, milk chocolate, etc."
Cons: "Flight delayed by one hour which meant I missed by train at Southampton by 10 minutes and subsequent bus connect home. Next bus would have been 2 hours later so 45 minute walk home from train station. Didn't bother with food offering, put off by that supplied from Hannover to Schiphol."
Cons: "The bags where damaged from the staff"
Pros: "The staff and crew"
Pros: "Comfortable flight to Amsterdam for vacation in UK. More meals than expected. Also wasn't expecting some of the comforts offered to "regular" class seats like eye masks, ear plugs, pillows and blankets. It was an overnight flight, so maybe that should have been expected, but I don't think we had those 4 years ago when traveling overseas."
Cons: "Nothing. This is filler text to meet min characters."
Pros: "Flight attendants tried their best given what they had to work with."
Cons: "They can not retire these old Boeing 747's soon enough. Due to mechanical problems, our flight arrived at LAXfour and a half hours late and further problems with the cargo door caused an additional one hour delay of our take off."
Pros: "Special treat for King's Day Friendly crew"
Cons: "15 min late boarding 30 min delay leaving the gate Very little leg room"
Pros: "Flight was quick, professional, friendly."
Cons: "Flight was delayed 4 hours. was not able to make connecting flight in Amsterdam. No flights from Amsterdam to final destination in the US. Lost one full day. Had to stay overnight. What a cluster mess. Will never fly with KLM airlines and would not recommend. Will spend a little extra money and fly on other airlines......very poor, disorganized, and horrendous flight experience. Buyer beware."
Pros: "Flight was on time, crew professional, food and drinks good and kept coming. I learnt Dutch on the in-flight entertainment system. I was in a good mood talking to another passenger about his new luggage system. This mood was kept and not taken away on the flight."
Cons: "Would be nice if there was wifi on board"
Pros: "Crew and food"
Pros: "How great everyone was and smooth sailing."
Cons: "Made sure the flight was not over booked."
Cons: "Both flights through Detroit were re-routed, our luggage was lost for 4 days."
Cons: "the tray was broken and the water felt all over. the flight was 1 hr delayed. All of us stood the 1 hr waiting to know what's next. We could sit."
Pros: "Staff were friendly and seats in business were super comfortable."
Pros: "The comfort of the flight snd kindness of the crew."
Cons: "My connecting flight to san francisco was through Delta, which it was on a different terminal, I had to carry my luggage out of the airport in order to get to delta’s terminal - the buildings are not connected."
Cons: "boarding groups were not adhered to and those in a lower boarding group often boarded well after those in later boarding groups."
Pros: "Not being charged for my first bag of luggage"
Pros: "Entire trip was easy and comfortable."
Pros: "Left on time. No turbulence."
Pros: "The cue lines per zone are a brilliant idea!"
Cons: "An explanation to passengers as to why there was a backup between the gate and the plane."
Cons: "If you have to change planes and Paris is your middle person. Leave at least 2-3 in between the two flights otherwise you might not make it."
Pros: "Flight was in time"
Pros: "crew was wonderful, great food, quick boarding"
Cons: "cant think of anything"
Pros: "The crew was amazingly helpful. My son was having some anxiety and they went out their way to make him comfortable. They were the best!"
Pros: "The transfer times were excellent"
Cons: "Boarding at CDG was awfully slow"
Pros: "I did like Flying with Delta and Air France but not with Ukrainian airlines (when booking , it should tell you what airlines will be used , to make a better selection )"
Cons: "When I purchased my flight ticket , I purchased with a checked bag (23 kg /50 #) how ever ( who will fly to Ukraine with a 10kg suitcase) I booked for a KLM flight , they used (partener airlines ) when I arrived to LA I flew with Delta , they checked my Suitcase at no cost all the way to my final destinations , that was expected ! When I was going to return , they made me payed 120 dollars ( in Kiev , Ukraine (UIA) , I was very disappointed and I really will love an explanation about all this !"
Pros: "Crew was nice, too short of a flight to figure out more"
Cons: "no chance to try. Can’t pick a special meal in short term flights and snacks are not vegan"
Pros: "I was given a great seat and the food was OK- not the Air France food of 5 years ago but still good"
Cons: "I didn't really use the in flight entertainment - the usual movies, tv etc"
Pros: "Short flight so I can't really complain. It was no frills, standard small aircraft with no high tech entertainment system. Seats were fairly comfortable"
Cons: "Engine noise in the cabin is loud."
Pros: "Friendly crew, good meal and entertainment"
Cons: "Boarding agent forced me to check in my carry-on even though the carry-on fit in the cage and fullfilled all the requirements. I specifically called Air France prior to the flight to make sure I won’t have any issues as my 1st flight was operated by Delta and I wanted to confirm the luggage requirements were the same. My carry-on weighted only 5 kilos. I was extremely upset the way I was treated w/ the boarding agent behind the counter in Prague. On the top of that, her and the supervisor were very rude to my mom as they told her she had an extra carry-on which wasn’t the case. She traveled w/ a small briefcase where her mask for sleep apnea was. This is not considered an additional carry-on. The boarding agent (Czech lady and her supervisor) were not only rude but obviously lacked knowledge as well. My carry-on suitcase would easily fit in the overhead bin plus there was plenty of space inside the plane as it the flight wasn’t completely full."
Pros: "25 min ahead schedule!!!"
Cons: "Cabin space, too narrow rows."
Cons: "Leg space."
Pros: "The entertainment screen was a small 4" screen. The movie selection was outdated. The screen in my seat did not work. Flight attendant said she would "call to have it reset" but it never worked. Fortunately, there was an adjacent empty seat that I moved to on my own initiative and without the flight attendant offering a seat change."
Pros: "The service was very professional."
Cons: "Everything went well."
Pros: "The flight had a delayed of 2 hours due a system issue, but the flight was comfortable, and the airplane was clean."
Cons: "I didn't like the check in, the personnel there were not so friendly and had discrepancies. We were a group of 6, and 2 of us were able to drop the bag in the check in. But the others were told that needed to wait 30 mins."
Pros: "The airplane have great entertainment system. The cabin crew are very nice."
Pros: "In cabin crew was attentive and friendly. Food was good and came at good times. Middle bathroom on Airbus 380 was big and comfy."
Cons: "Boarding was not too well organized and I followed Security's direction who put me in wrong line and I wasn't able to board with my priority group. Sitting in exit row with no floor storage so this delay made it hard to find overhead storage above my seat. (Grrrr) Entertainment system didn't work which made the flight feel LOOONG. (They offered an in-flight credit, but I'd paid for premium exit row seat and had to choose between moving to working system in crowded middle seat or keep premium, exit seat. I decided to have them move me to a seat with a working entertainment system, which were available and they'd offered, but never happened.) When I got home, I discovered the gift I purchased with in-flight credit and my own money wasn't the one I'd requested from Duty Free catalog so now I have to figure out how to solve this problem. (COULDN'T GET IT RIGHT.) Premium exit row seat was narrow, due to in-seat tray table & entertainment system, but seatbelt mounts and thinly padded seat made it even more uncomfortable on a long flight."
Pros: "Staff pleasant and courteous fine meal and beverages! Arrived ahead of schedule in Bucharest!! Overall a very pleasant experience!"
Pros: "I would like to come on time each trip because I got two late time before with airfrance"
Cons: "It was delayed. I missed my flight. Now I don’t have a bag. I am not sure when I get it back or if I have to go all the way back to the airport"
Pros: "The fresh bread and cheese."
Cons: "The staff is very unprofessional in receiving the passengers and serving the drinks mainly. The luggage wasn’t received and after 24 hrs no news about it! It’s a shame"
Cons: "no vegeterian sandwiches very disappointed"
Pros: "The inflight service"
Cons: "The 3 hours delay"
Pros: "Crew was nice and responsive"
Cons: "The overall experience is regular at best"
Pros: "Got pillow, blanket, headphone and eye cover"
Cons: "Older plane Very small tv screen Didn't get the bread roll with my dinner. Asked for it but she didn't bring it to me. No usb plug to charge"
Pros: "The price 50€ cheaper than the other operators. Quick flight. Kind crew."
Cons: "Lack organisation for checking. No difference if you have done the checking online. No breakfast on a 7am flight though included in the price."
Cons: "It was delayed"
Pros: "1) USB charger and electric outlet 2) Availability of 2-across economy seats (for a price) 3) Vegetarian dinner option available and not too bad 4) Flight arrived on-time"
Cons: "1) No on-board wifi 2) Not much seating room - very thin 3) 45 minutes late taking off"
Cons: "They lost my luggage"
Cons: "We were rebooked, which understandably happens for any number of reasons. However, we were not informed or asked about our preference until our luggage was checked through! The staff especially in Chicago where we began this awful experience couldn't care less about our situation. Then AIr France lost our luggage and provided no help in locating them. We had to rely on folks who had friends working in Zagreb Airport to locate them. Air France is incompetent, insensitive and unprofessional. If you have an important trip avoid Air France - they treat you like captives not customers."
Pros: "The service and food were excellent plane was clean."
Cons: "No entertainment system"
Pros: "I am a 70 year old woman with reduced mobility. The flight attendants made sure that I was given an aisle seat and they helped me find a seat with two empty ones next to me. The crew could not have been kinder."
Cons: "There is nothing I did not like."
Pros: "A short flight but attendants served us a snack and water with a smile."
Cons: "No business class"
Pros: "The service provided by Jet and Air France was excellent. The wheelchair service did help very much"
Cons: "Late...delayed from algiers"
Pros: "I had a choice of movies, games and music that was very appealing. My concerns about not receiving the correct meal was handled professionally and promptly during the flight. I was surprised they couldn't discover I only ordered it for the second leg of my flight."
Cons: "Being placed into a window seat at 6' 5". Although I opted for general seating rather than paying for a extra leg room which is out of my budget. Not getting an aisle seat was disturbing at my height. Then there was the guy in front of me not willing to forego putting his seat back on my knees for over half the flight. It would be nice if the seat assignments for general boarding considered the height of the person being assigned."
Pros: "quick flight 10 min ahead schedule"
Pros: "Seats were comfortable"
Cons: "No beverages! I should be able to purchase a can of beer! I am willing to pay the outrageous cost of $8 for one can and still not able to do that! Ridiculous and I believe they are using the virus excuse to save money !"
Pros: "Inability to move up seat given 6’0 height and several available."
Cons: "Worst turbulence ever."
Cons: "When my husband retrieved his luggage, it smelled terrible- like dog poop. We had to drive home with the windows down & throw away the baggage when we got home."
Cons: "Takes forever to load and unload those big planes."
Cons: "EVERYTHING! food, crews attitude, helpfulness"
Pros: "On time, and frequency of water service"
Cons: "That bathroom smell was frequent in the cabin."
Pros: "Entertainment selection was great. Overall, a very smooth experience."
Cons: "Really only one complaint - the armrest between my seat and my toddler’s seat did not raise up. This meant he could not lay his head on my lap to sleep. Other armrests has this capability. Not sure why they would not all be able to do this."
Pros: "much improved food quality and entertainment quality then previous international flights on AA."
Pros: "Pretty average experience nothing bad but nothing superior"
Cons: "No legroom at all & PA announcements were twice the volume of other media on entertainment system."
Cons: "After take off I could no longer hear anything through the headphone jacks. Staff was VERY rude & unpleasant the whole trip. Feed half of my family, and left the other half of us to sit there until there was only one choice left, Then completely forgot to serve me anything."
Pros: "Quality and clean aircraft, and service. Arrived early. Apparently this is one of AA's highest-quality routes."
Cons: "The legroom in economy is the bare minimum-- you could not get the seats closer together."
Pros: "Nice crew, plenty of drinks to keep hydrated, pretty smooth flight"
Pros: "was a very pleasant flight"
Cons: "some of the overhead bins weren't working properly but its an older plane so i totally understand."
Pros: "Food and service on flight was wonderful."
Cons: "Flight was 1 1/2 hrs late. Staff in customs were completely rude & had no regard for those of us trying to make connections. Had to spend the night in Philadelphia & placed on PACKED flights thru Chicago, causing even more extended delays home."
Cons: "The touch screen for the video monitors need to be replaced. It was very difficult to select a movie."
Pros: "The flight attendants were really attentive and came to our rescue. In flight entertainment was good."
Cons: "Americans airlines charged me extra to guarantee that my wife and I, along with our infant daughter could sit together. Of course with this came the expectation that we would at least have more leg space. Which we did not. Go figure."
Pros: "That we made jt"
Cons: "Flight crew was rude said things weren’t their job such as handing out custom forms just overall a terrible flight."
Pros: "Customer Service, movies & comfortable seats"
Pros: "The meal was passable but the space to eat it made it very difficult."
Cons: "I dropped my Kindle and earbuds on the floor and there was so little room I was unable to pick them up! Anything I had on the floor could not be accessed because of the tiny amount of space. I would have to ask the passenger next to me to get up if I wanted to get my things."
Cons: "Need to serve more water"
Pros: "Food service was good."
Cons: "Food, beverages, service"
Pros: "Seats were more spacious and a representative was great about helping us find seats close together for a party of 4 that had originally been split up."
Cons: "No sort of real line before boarding. Other customers were getting in who had numbers that were not yet called. Staff at the inside gatealso gave very short answers."
Pros: "Great movie/entertainment selections and the food was very tasty."
Pros: "We got great service and the food was not bad. Additionally, we got lots of free wine!"
Cons: "We were not able to check in online or pick our seats until we actually got to the airport."
Pros: "The service was fantastic and so was the food!!!!! Loved the movie options as well."
Pros: "Choice of entertainment was excellent , ice cream excellent"
Cons: "Food options poor except for ice cream too many extra fees"
Cons: "Seats are hard, narrow and generally uncomfortable."
Pros: "Large selection of movies/TV to keep your mind busy, food is great and plenty of it (liked the additional ice cream and free beer at meals)"
Cons: "I tried to tell the attendant my screen wasn't working but she cut me off and said "it's loading" (it had been loading for 30 min while everyone else's screen was working, but she was gone before I could mention that). I watched my wife's screen for a whole movie and then re-asked a different attendant if they would mind restarting my screen. He did, and it loaded."
Pros: "Service, good, comfort but most of all Price! Great but at $600 round trip from Orlando to Rome."
Pros: "When the arrival time of the connecting flight was changed, we chose another set of flights."
Pros: "Starting with seat selection with an agent, every step of the trip was handled with efficiency and professionalism. The cabin crew saw to my needs and was watchful of each passenger. Communication was provided as needed, food, drink, snacks as well as comfort dispensed smoothly."
Cons: "The delay with our flight leaving Rome was tied to a delay at JFK the evening before, so although there was nothing to be done at the Rome end, it was inconvenient. Also, because we needed to make a connection in New York, this set the stage for delays on the last leg of our journey"
Pros: "Stewards were patient and attentive."
Pros: "Crew was very pleasant, boarding efficient."
Cons: "Food was very mediocre but nothing new in air travel. The biggest complaint is that there was no individual light available for each person to sue to read. On a transatlantic flight of 10+ hours that is not overnight, it is a bit much to expect customers to fill that much time if one cannot read because the lights aren't working. The flight attendant said it was a very old plane as the reason why, not exactly what one wants to hear. Also, the plane was different than the one I prepaid my seats for, thus the money I spent on bulkhead seats was wasted as we just got two normal seats. Not a good experience."
Pros: "Good seats after being moved. Flight attendants were great."
Cons: "4.5 hours late leaving. Returning flight 1.5 late on return flight."
Pros: "Crew was very friendly"
Cons: "On a 10+ hour flight that you're trying to stay awake for, some sort of entertaining is near mandatory. Neither mine nor my boyfriend's TV worked. Even after the crew reset the system twice, they still didn't work."
Pros: "I enjoyed the customer service provided by the flight attended. They were extremely attentive and welcoming. I've never flown American Airlines before and glad I had the opportunity to experience it."
Cons: "I've flown on other airlines to Europe before and it felt spacious when compared to American Airlines. I didn't like the accebility to buying snacks, drinks and other food throughout the flight. Flying for 10 hour is draining and the only entertainment be controlled by what the captain provides on the screen isn't comfortable. I may fly American Airlines for domestic flights but I'll surely use another company or longer flights to Europe."
Cons: "There was no wifi"
Pros: "No problems-good flight."
Pros: "There was a lot of extra room on the flight so it was comfortable. The meals were tasty. I was glad they gave us a few snacks in addition to the main meal and the dinner snack with the tart and the sponge taper very good."
Cons: "The monitors were very difficult to use. I had to press them multiple times to change the screen"
Pros: "10 hour flight with entertainment system in main cabin that had no sound. Made the flight feel a lot longer."
Pros: "flight personal were very nice"
Cons: "Seat broken reading light did not work 15 total hours in the air and 7 of them the movie system did not work Paid for upgraded seat and did not get one - got moved to a standard seat."
Pros: "Food on time. Good Food. Good Entertainment like watching movies. Top priority for Diabetes or any other patients."
Cons: "Little guidelines for new comers especially while changing the flights."
Pros: "Crew was very nice and attentive."
Cons: "Mechanical delay in Rome after we were boarded. Delay caused missed connection in. Chicago. Rescheduled through Charlotte until we protested and asked for a direct flight to Denver. Got one through United. Plane was small and seats were cramped - much more than on the plane over to Rome."
Pros: "Staff members went above and beyond expections; accomodating some seating reassignment requests, charging customer phones, and being very responsive overall."
Cons: "It would have been nice to at least have USB chargers in economy class."
Cons: "It was American Airlines. Not British which was a big difference. Seats where unbelievably uncomfortable Big disappointment compared to flight to Europe."
Pros: "On time flight"
Cons: "The staff was rude. I witnessed a crew member yelling at a a pregnant lady for trying to use the first class restroom when the other restroom was blocked off because there was a cart in the way. I also had a crew member yell because I put a water bottle in her trash bag. She literally yelled "I'm standing here," which I am still not sure what she meant by that. I was definitely taken back by how rude the staff was. I have never had an experience like that with United or Virgin,"
Pros: "The crew were very kind and helpful."
Cons: "On the return flight the media equipment did not work."
Pros: "cabin crew was nice and friendly. Very smooth and experienced pilot, nice take off and landings both ways."
Cons: "This was supposed to be an Iberia flight, but with code share nothing is as it seems. (Had to cancel previous flight on Scandinavian air as that turned into some Turkish Charter). These old birds were 30 years old, out of Arizona desert storage...former TWA, so no entertainment or power or anything. And, AA re-confirmation showed flight and ticket canceled! Said Iberia flight, Iberia said AA flight...yikes! Serious glitches and lost data...locator number erased! You see why I tried to take a foreign carrier."
Pros: "The crew was courteous"
Cons: "Less people on the plan.e. Too full in time of a Covid Virus"
Pros: "the crew was great! boarding was a breeze - not a single flaw!"
Cons: "Honestly, one of the best flight experiences ever."
Cons: "The crew was unfriendly and pretty much not seen on the flight except for meal service and prior to landing. Drinks were only offered with meal service. The flight was 8+ hours and I was only given a beverage 3 times. Additionally questions were answered almost condescendingly. Perhaps the problem is that our flight from Pittsburgh to Rome was on Canadian Air and they set the bar high in terms of comfort and service."
Pros: "Gate agent recognized that we barely made the connection from an Auckland flight, so she moved us to more-comfortable seats. Flight left on time and arrived early."
Cons: "Luggage did not make the transfer, but it was a tight connection."
Pros: "A lot more leg room. Seats more comfortable."
Cons: "They didnt take care of us.... aftee the airplane was delay for almost 4 hours, and told us that must of the people.were traveling.by car from sacramento to san francisco to take the other airplane didnt even gave us anothee option!!"
Pros: "Good seats, service, express baggage handling."
Cons: "Flight was delayed 1.5 hours coming into Denver due to an oil leak they fixed at the last airport. Turned out the leak wasn't fixed. Took an hour to get a mechanic to look at it and then they cancelled the flight. United's partner had no other planes in Denver so we had to sleep there after sitting in the airport for almost 4 hours."
Pros: "the crew is definitely trying to be more at help and be nice"
Cons: "food is bad comfort is bad (old news) my entertainment system didn't work and they could not help me; they even offered the form to fill in"
Pros: "The pilot and flight crew were outstanding.... I’ve never had a smoother flight ... I told them as I was existing the plane"
Pros: "The plane took of and arrived safely and on time. The entertainment was decent."
Cons: "1/2 bag of pretzels for a ~6 hour flight? Are you kidding me! The whole ride was sweltering hot. United flight attendants almost universally hate their jobs and they let it show. The entertainment system takes up half of the room under the seat, as if things weren’t cramped enough already."
Cons: "No entertainment on this flight"
Pros: "People who help me with my 87 year old mother we extremely thoughtful."
Cons: "I did not like having to exit plane on the tarmac. It was difficult for my 87 year old mother, and the if the weather had been bad this would have been very unpleasant and extremely difficult for everyone!"
Pros: "There is not much to like about an economy or economy plus ride for more then 2 hours."
Cons: "The free internet was sluggish making my movie watching on my computer not as pleasant an experience as it should be. It was either constantly buffering or intermittent. Boooooooo."
Cons: "Having to pay $25 for my small bag to check through on a ticket exceeding $400"
Pros: "Free TV because of the 3 hour delay."
Cons: "The 3 hour delay and the poor communication about it."
Cons: "I had booked seat 16C and checked in with that seat. It wasn’t until I was boarding, when I was informed my seat assignment had changed. I asked for my original seat back but was told by the gate agent that it was taken, for unknown reasons. It turned out, 16C remained empty for the entire flight. Flight crew said they did not know why the seat assignment change. I suspect it was done so that the passenger in seat 16D would have the row to herself. I would be very hesitant to fly United again after this treatment."
Pros: "They dimmed the cabin lights so we could view a beautiful lightning storm. Polite and helpful crew kept us informed and comfortable."
Pros: "On time takeoff, landing. Smooth flight. Great crew. Good food even in Economy."
Cons: "All was close to perfect."
Pros: "We really enjoyed the bassinet for our 10-month old son who slept the entire flight. Crew was very helpful in setting it up for us."
Pros: "Food was okay, Entertainment available for individual screens was great"
Cons: "Boarding chaotic / slow, should have been cancelled earlier when the flight was 90% not going to take off that day. Accomodations for cancelled flight okay, not anything to talk about. Should have been compensated with more for the cancelled flight since it caused many to miss work the following day. $200 in damages isn't sufficient."
Cons: "Leg room! Nice staff, smooth ride and landing."
Pros: "Everyone that works there"
Cons: "No free WiFi"
Pros: "Kayak helps find a really great price. It makes the process efficient and easy to use."
Pros: "Everything was smoothing sailing"
Cons: "Too damn small of plane, cramped in and treated like cattle, not valued customers"
Pros: "The staff was sooo attentive and welcoming!"
Cons: "I can't complain about anything!"
Cons: "Upon approach we were suddenly deverted to Seattle. I had a few issues. Number one you could not hear the pilot so that made it worse. The lack of communication was horrible. I have been on flights when there has been clarity given a change in plans but this was bad. We sat at the gate for an hour and a half, again no real communication, the fligh attendant t hope was joking when he said there was a half a bottle left for the whole plane...much later we were served water. Announcements were made but no clarity. We were told to collect baggage at number 2. Get a voucher for a hotel. After deplann9ng about 25 of us stood in line at the customer service desk where there were two staff working slowly. Then after an hour they announced we were in the wrong place, couldn't that have been explained earlier? Once we made our way out of the terminal to the ticket count the line was all the way down the hall. still with little info we waited. We landed at the alternate airport at 945, at 130am I had my vouchers, the food not useful until the following day, the hotels were full, no one picked up the phone for the shuttle bus to the hotels. I finally elected to sleep at the airport on a bench. We had actually all been reassigned a flight on our same plane. So I am not sure why we had to wait in line all that time. Our bags were not removed from the plane an irritated baggage claim attendant told me. It was a mess. The flight the next morning was fine, short, without problems for me. united needs to work on its communications. It would have been helpful to have someone out side running the line giving out info. And at customer service they should have been paying attention to their line. Would have been helpful."
Cons: "Missed connection in sfo. Had to stay overnight in sfo."
Pros: "On time , smooth flying, great service"
Pros: "On time! And great service"
Pros: "Felt like a bothersome passenger even though I did not ask for anything. The snack was tossed at me in an empty seat instead of handed to me."
Cons: "The sits where very uncomfortable. And the snack is awful."
Cons: "food was very spicy. Asian meal was horrible for me & all around me"
Cons: "3 hr delay. Economy plus section was a bit cramped The seat cushions should be softer....or maybe it was the 8 hr flight."
Pros: "First of all, the crew was amazing. I had just been traveling for about 20 hours and I had a seat towards the back of the economy section. After traveling that long, I was getting antsy to be at my destination, and I asked the gate agent if she could bump me to a row towards the front of economy- thankfully the plane wasn't full, and she was able to! It's the little things like that, that are what make me fly United. Also, the cabin crew on the flight was great! Of course, the economy section of the plane wasn't an ideal amount of space, but come on- it was an hour flight, and they did a good job of trying to spread people out so that the rows weren't packed."
Cons: "Boarding took a little longer because the plane was being cleaned. I believe they said the overnight flight got in a little late and they still had to clean the plane. We boarded late, but still got to our destination early. Negative turned into a positive- you can't beat that!"
Cons: "We were boarded on the aircraft. A 737 800 that was booked full. No ac, no pilots, and the weather was fine. It was the worst flight I've ever been on. If you don't know when the pilots are going to arrive, don't board the flight and make everyone sit in a hot plane without even updating the passengers on the eta or departure."
Pros: "Crew very accomodating."
Cons: "Meal was awful and we are not picky eaters."
Pros: "Quick flight."
Cons: "Flight was delayed for 40 minutes because of "paperwork" according to the pilot. We boarded the plane on time however had to sit on it during the delay. We were not informed of what was going on until we had already been waiting for 30 minutes. When they informed us of the delay they offered everyone free direct TV in flight to make up for the delay. Once we finally took off they announced that the direct TV was not actually working. The flight attendant making the announcements was not sincere and rather unprofessional. Luckily the pilot flew fast so we ended up arriving only 10 minutes late."
Pros: "Nonstop flight! Nice and cool on the plane. The movies/entertainment were pretty good. Flight attendants were pleasant. This flight had its own security line at the airport! No waiting at all to go through security."
Cons: "It was delayed about 2 hours. The boarding process was a bit chaotic- partly because of the layout of the airport. The waiting area was small so it got congested quickly when 3 flights were boarding at the same time. Even though United checked us in by group number, we had to board a bus to get to the plane. So, the group number system wasn't really enforced when we actually got on the plane -- more like first come, first served at that point. First class and business class did get to go ahead on a different bus. We also had to climb stairs from the tarmac - could be an issue for the disabled."
Pros: "Pilot helped with luggage. I was using a cane and c sm very v short"
Cons: "Air quality"
Pros: "The Precheck & the on board staff service."
Cons: "The headphones were a bit uncomfortable. Could improve quality!! For long flights entertainment is essential. Thank you."
Pros: "The aircraft was spacious and comfortable."
Cons: "To much waiting for boarding. The delays also were very annoying ."
Pros: "On time"
Pros: "free booz, entertainment."
Cons: "Why haven't all airlines figured out that the best way to board the plain is from the back? Not only was the plain delayed, they took for ever to board it. But most important the plain was filthy and not from the last flight. So I happen to drop my phone on the floor and notice a pile of rotting moldy fruit between the seat in-front of me and plains hall. The berries looked like they were their for a week as it had mold growing on it. I wish there was a place on this review to upload pictures so that you can see this disgusting mess that my girlfriend and I were trapped on."
Pros: "seats were not as terrible as i thought"
Cons: "Food was horrible literally, flight was delayed had ti miss my flight to frankfurt and sleep the night in new york, huge hassle"
Pros: "The flight attendant was super."
Cons: "Nothing really. I would like it if pilots would be more interactive. Tell passengers landmarks and cities/states they pass over. Seems no one does that."
Pros: "Flight was on time."
Airlines flying from Italy to Arkansas have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Italy to Arkansas
Masks required on board, masks provided on flights from Italy to Arkansas
Social distancing seating
Middle seats unavailable to book on flights from Italy to Arkansas
Testing for antibodies, testing for symptoms for flights from Italy to Arkansas
Waiving of change fees. Search flexible flights from Italy to Arkansas