Daily cleaning, installation of cabin HEPA filters
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Scores according to KAYAK customer reviews
Pros: "Guess what, we took off and arrived on time!"
Cons: "Attitude of staff, cleanliness of cabin, actual cod fish (not tilapia/suay) etc. For dinner. Good Swedish scotch too"
Cons: "the staff constantly refused to help when they could and provided wrong information that caused me to miss my flight. i will never book through kayak because of this experience."
Cons: "There was no food or entertainment offered."
Pros: "The food was great and the staff were excellent."
Cons: "The entertainment selection was limited and there were no live channels - just prerecorded content"
Cons: "Didn't make connectingflight due to a bomb alert at airport. sAS didntgive any support with either food or hotel. Stuck in Copenhagen for a day and night."
Pros: "I flew SAS from ewr to wro and back a d can't say enough good things about the company. The crew was very friendly and always smiling, the flight was quick and arrived early, the plane was very clean aND overall just great experience. Next flight I'll be looking to book with SAS. Thank you Adam Bartosik"
Pros: "The crew"
Cons: "The flight was delayed well over an hour. I was unable to check in the night before. I was finally able to check in online the afternoon of the flight, but no seats were left, so had a boarding pass with no seat assignment. Got to the gate and they sent me and about 25 other folks with no seat assignment to wait for a "colleague" who finally appeared after almost everyone else had boarded. I did get a seat, but I was one of the last to board. They ran out of salmon dinners, so the stewardess plopped a chicken dish in front of me--didn't eat since I am vegetarian. The stewardess did give me a free mini bottle of wine, which is normally free on Lufthansa. I am just not all that impressed with SAS. I will try to avoid them in the future."
Pros: "Good choice of movies."
Cons: "I was seated between two families with two babies on board so there was little room for me to rest since there was a lot of movement."
Pros: "The plane was neat, clean and well maintained. The food was very good. The crew was professional and friendly. Based on my experience this is a top-notch airline."
Pros: "The food was not too bad and the menu options were alright. I love using the complimentary ear buds."
Cons: "Could use some improvements on comfort and efficiency"
Pros: "Fish was excellent, flight attendant gave me free wifi after after I had an issue to pay w my card, I was let through express security in copenhagen, US border protection was fast and easy."
Cons: "I didn't get a window seat and it was a little bit tight."
Pros: "SAS is the best airlines !!"
Pros: "Quit a lot space for domestic flight"
Cons: "No drinks no food. We pay a lot of money for seat"
Pros: "Crew was efficient; cabin was clean."
Cons: "Seating was tight and uncomfortable. Seat cushions felt thin, we could feel the seat frames, and there was too little space between the rows. Food was lame and over cooked."
Pros: "Even though this was an older model plane, the cabin at least did not feel like an oven, which was the case when we flew SAS to Copenhagen."
Cons: "This was a 9 hour flight where if the lights were off, a baby would sleep. Instead, the lights were left on to encourage the purchase of food/drink and airmail knick knacks."
Pros: "Temperatures was good not very hot. Has a handicapped bathroom."
Cons: "Cabin light was only slightly dimmed during the 8 hrs flight. Then instead of gradually brighten the light. They just flip the switch to full blast. I think they are trying to sell you more duty free than letting their customers rest. Not ok!"
Pros: "personnel is very courteous."
Cons: "cofee is terrible."
Pros: "The crew was friendly."
Cons: "The crew forgot to start serving the final meal until 40 minutes before we landed which resulted in them nearly throwing food at people so that they could quickly get through the plane and sit again before descent. I was not able to choose my seat and was seated in the back of the plane. Consequently this meant that every parent on the plane with two-year-olds decided that the best place to let them stretch their little legs was back by me. I work with small children so I understand that when they reach that age all they want to do is kick and punch, but I didn't want to end my vacation by having half a dozen two-year-olds punch my leg or try to crawl under my chair as they wandered nearby. I still have bruises."
Pros: "On time and smooth travel."
Cons: "No choice in dinner items."
Cons: "Crew was rude. Had to ask 3 times for a drink before I actually got it and they snarled at me about having to pay. I didn't care about paying, at that pout I would have paid $100 for some water. Seats are RIDICULOUSLY small and when the person in front of you puts their seat back it's impossible to do anything. Forgot having your tray table down."
Pros: "Staff seemed nice. Boarding didn't take too long even when I was selected for a random check."
Cons: "The air conditioning didn't go on until take off. There were no options for food. All alcoholic beverages were not complementary and priced too high. I got sick after eating the meal that was provided. i reserved a seat but at check in the computer assigned me a different seat number. I was flying with a family member and instead of sitting next to them I had to sit next to a stranger."
Pros: "A bottle of water along with the standard pillow and blanket at each seat. Never had a long line for the bathroom (dumb luck?)"
Pros: "Food and movies were great!"
Cons: "Couldn't afford a seat with leg space."
Cons: "I didn't.t like your movies selection? Not very current. the food was awful. Not being able to book a seat until I arrived from Amsterdam."
Pros: "as advertised - premium economy"
Cons: "no complaint or concern"
Pros: "The entertainment system is top notch. And the food was actually good. The crew was very friendly and helpful."
Cons: "Couldn't use the WiFi without paying extra, even on an international flight. The seats are among the most uncomfortable I have ever flown in. There is so little room that it is virtually impossible to sleep, even on an 8-hour flight. The purser's English was atrocious, nearly incomprehensible, and he didn't seem to care whether anyone understood him or not."
Cons: "I lost my luggage!!!"
Pros: "Food good; nice drinks selection; no food available on demand"
Cons: "Inattentive service; few entertainment options"
Cons: "Wasn't assigned a seat and had to stand in a long line to wait to confirm that I had a seat for a flight I booked over 3 months earlier."
Pros: "The SAS experience was great overall. Nice flight attendants, quick boarding, very well organized. Food was one of the best airline foods Ive ever eaten, especially the BBQ chicken and wild rice entree."
Cons: "Something about the seats made it impossible to sleep without being woken up frequently by a painful position (economy class). Obviously no economy class seat will be comfortable to sleep in, but SAS seats seem to be a lot worse than other airlines."
Cons: "I was traveling with two small children (my grandchildren ). The crew was unhelpful and unfriendly . I don't think I will fly SAS again"
Pros: "Crew was super sweet!"
Pros: "Connecting flight from Hamburg was late so gate personnel graciously gave me an upgrade."
Pros: "Very professional and accommodating staff. Acceptable food. Efficient and on time boarding."
Cons: "The seats were comfortable but legroom was too little to get comfortable on such a long flight."
Cons: "no vegetarian food I am always told should have ordered at booking but this option is always made obscure, difficult or impossible too cramped and plain full to capacity"
Cons: "I had the same seat as I originally chose, but my husband's seat was changed without any consent and he had to change from the isle seat to the middle seat. Due to this, he could not sleep at all in 8-hour flight. I bought the ticket well in advance and chose the seats, and that was all in vain. I have no idea why it happened, and we are very disappointed."
Cons: "I missed my flight due to car troubles and has been very difficult in trying to get a refund for my flight. SAS was very unhelpful at the airport I had to go to Delta and purchase and entirely new flight!"
Pros: "Food good, comfortable plane, smooth flight, on time, baggage handled properly"
Pros: "Crew was excellent"
Cons: "Was put on standby because all passengers could not wait in gate area after checkin. Stood in public hallway for nearly an hour - no seating in area where told to stand."
Pros: "Nothing , it was terrible flight ."
Cons: "I bought full price ticket, not STAND BY SAS DIDN'T LET CHECK IN MY FLIGHT FROM RIGA to SAN DIEGO. So I have problem everywhere . In Oslo I was waiting for my seat more than one hours. I very often was SAS, it was good, but never ever I will use this company again."
Cons: "I was sitting next to a girl who was not part of my family who got airsick 3 times on the flight. The first time I told the airline attendant and she brought a large plastic bag and some paper towels. The girl but her used airsick bag inside the large plastic bag. I tied the top and put in next to me near the aisle because I expected the attendant to come pick it up. The attendant told me I had to take it to the lavatory and dispose of it in there. It was very hard to get the large plastic bag into the small trash receptacle because it had fill with air. I asked the attendant for another airsick bag but she never brought it. The girl got sick again and she used my airsick bag. While walking the bag up to the lavatory, I asked a different attendant for another airsick bag. They just told me I had to dispose of it in the lavatory and never brought another airsick bag. I had to ask someone for their airsick bag because the girl got sick a third time. I can not believe the horrible service on this flight! The poor girl was crying because she felt so sick and there wasn't anyone to help her. I did what I could but I felt something could have been done by the crew. I will think twice before I reserve another flight on SAS."
Pros: "Efficiency, confidence, promptness"
Cons: "The meals were mediocre and should be up to the standard of the rest of SAS service. The selection of movies could have been wider. They do help pass the time."
Cons: "I was sitting next to a special needs man and the crew was extremely unhelpful towards him. He should not have been flying alone and they did not help him at all. When you handed out the customs form he told the stewardess he needed help and she ignored him. When I pressed the call button for him it took someone 35minutes to come back and then she told him she would help him after dinner. I pressed a call button the second time to help him find something and again it took over 30 minutes for someone to come back to us. If there was a real emergency this delay would have been a huge problem. The stewardess was extremely rude in general."
Pros: "From finding affordable tickets to the moment we left the flight we had a wonderful experience again on SAS. Boarding was simple, we left on time, the flight was smooth and enjoyable, crew and food wonderful. It was a super experience so thank you SAS!"
Cons: "Nothing negative at all."
Pros: "Entertainment system."
Cons: "Food. In flight announcements were barely audible at times."
Pros: "Overhead storage adequate."
Cons: "Cramped (standard coach)as rhe person in front of me reclined his seat. Unhappy that I was required to pay extra to select a seat in standard coach when I made my reservation weeks ago. An airline's price should include selection of an available seat. Requirement to pay for even one drink on a transatlantic flight seemed cheesy."
Cons: "Our flight TO Rome via Copenhagen was canceled and some of our party needed to find overnight accommodations in Chicago."
Pros: "food and movies were great. appreciated the coffee and tea"
Pros: "I thought the food was very good and the staff very efficient and helpful"
Cons: "The flight was delayed for other travelers but that caused me to miss my driver"
Pros: "Seats were comfortable"
Cons: "Rude crew,delays all the time"
Cons: "Delayed by one hour"
Cons: "Awful airlines, disorganized and chaotic. Warsaw airport was also awful. Extremely confusing to figure out what was going on. Flight was delayed. Workers were not helpful in figuring things out. One of the worst flights I’ve taken"
Cons: "Employees at airport in Budapest didn’t speak English, also went to restroom and there was no access for handicapped people, I’m on wheelchair. I will never again go that way, very bad experience."
Cons: "Landed at the wrong airport. No compensation from the airline"
Pros: "Flight crew perfectly ignore you if you want to be ignored."
Cons: "LOT Polish flights always seem to be late--resulting in my checked baggage not being able to get transferred to connecting flights and, thus, final destination on-time."
Cons: "They lost my bag!"
Pros: "Great crew, fantastic entertainment. Spacious leg room even in economy."
Cons: "No recharger for mobile in the plane."
Pros: "Quick flight"
Cons: "Quicker access to gate"
Cons: "I’m not in Chicago I’m still in Hungary"
Pros: "Sitting by myself."
Cons: "Not being late by 4+ hours at my final destination and having to do one extra flight."
Pros: "Very well organized airport, very easy to get to the gate for transfer."
Cons: "At least one free drink or a small sandwitch on 2 hours international flight would be fair."
Cons: "Very poor English for rhe crew. Not all of us speak Polish. The crew was rude."
Pros: "Direct flight"
Cons: "Long flight."
Pros: "All was fine."
Cons: "All was fine."
Pros: "Boarding went pretty smoothly and quickly"
Cons: "The staff seems to be lacking the enthusiasm and warmth towards the passengers."
Pros: "New airplane."
Cons: "100% full"
Pros: "DELAYED as always!!!"
Cons: "Very Intensive and very cold ventilation!"
Cons: "Flight was more than 3h late, it took time for the airline to accommodate with another flight to catch up with connection. They did after many customer complained, and adding to that, my checkin bag didn't make and they have no information on it's location. Still 24 hours later and no information a d i don't have clothes to change or stuff to shower. I had to buy few stuff and they said they won't payback anu other expenses, mean telling to just wait for my only lost bag."
Cons: "My family and I traveled to Poland several times using LOT Airline. They lost our luggage not once or twice, but three times. Each time, we were without our luggage for nearly a day and half. We are no longer using this airline. Also, their TV monitors/remotes lack accessibility as they do not offer closed captioning features for the deaf/hard-of-hearing. Another strike."
Pros: "Quiet flight, no issues"
Cons: "Not a Lot plane. A Neos charter plane leased by Lot. Italian crew."
Cons: "I bought my inlaws tickets with a shorter layover and it was horrible. It took them ‘much longer to get home. There was no plane waiting for them in Budapest and they got re-routed to Vienna. Which then took them to krakow. They had to take off their luggage everytime they got off the plane and they are 80 years old. There were no escalators or elevators. The airlines lost one of their suitcases and promised it the next day and they have not received it yet. Horrible flight."
Cons: "The sound of the plane’s engine was annoying"
Cons: "No food options without meat Food options.they didn’t let me check in in advance. Said there was a technical orooblem. They also didn’t let me choose a special meal in advance or save my selections. There was no option on board without meat. Unacceptable."
Cons: "Flight was delayed by over 8 Hours. Terrible experience."
Cons: "Lost an hour changing planes."
Pros: "my flight canceled from WAW to EWR"
Cons: "my flight canceled from WAW to EWR"
Pros: "The food was good and the crew very nice. The flight was smooth."
Cons: "The Warsaw-Newark leg took 10 hrs and a half, as opposed to 9 and a half. The Economy seat, although a little better than on other planes, is so small, and I’m average size! The announcements are so difficult to understand."
Cons: "My tv was not working , it’s a 9.5 hours flight.... it was not fixed and they said they cannot offer me another seat with working tv My table when I opened it for the first time was all dirty with dried up tomato sauce and crumbs , they did clean it but it should not happen in the first place"
Pros: "Helpful Crew"
Cons: "Messed up security clearance arrangement. Total confusion about secondary clearance requirement, only informed at boarding at gate that a lot of travelers needed secondary clearance. No objections to secondary clearance, but procedure a joke. Machine was half way down the terminal. Half hour wait, and you could have left your carry on with somebody else, get cleared by machine, pick up your bag again and get on board."
Pros: "The landing wasgood"
Cons: "After the plane landed had to sit an hour in the plane cause of gate clearance . I had a connection flight I almost missed. After 9 hours travelling it was extremely stressful . The wasn working for the lady next to me ."
Cons: "On a way to Poland from New York we were waiting two hours in airport with no information. Then we were sitting in airplane 50 minutes more. It was delay 2hours and 50 min."
Pros: "Nice seats, very friendly staff and amazing service"
Cons: "Beef was over cooked. But is a plane so I understand!!"
Pros: "Easy check in, accommodations for a seat preference, kind crew service on board, good food, free entertainment-good selection of movies and music, at no extra charge. on time going to WAW, and 30 min. early coming back to EWR. Flight coming back was cancelled due to technical difficulties, but no problems with rescheduling, LOT rep. was very helpful. No forced charges for checked-in and carry-on bags-BIG differentiator ! used 787 Dreamliner."
Pros: "the crew was great and nice. it was a really long flight and the captain explained the route clearly."
Pros: "Interior seats in Premium Economy class."
Cons: "Employees at the WAW airport. They hired new people. Young people. And they act like Gods. From shaking heads to improper comments to the passengers. Quality of sound at the airport sucks. All announcements hard to understand."
Pros: "I like comfort in business class. Choice of food and wine was good too."
Cons: "Entertainment movies were a bit aged."
Pros: "I liked that I was given an opportunity to change my flight to business class before leaving Poland but opted out in favor of economy that would get me home sooner."
Cons: "What I was transferred to was Lufthansa and their flight was late at arriving and taking off. This transfer changed my destination to Frankfurt. I was stuck in Frankfurt with no compensation. Only a changed flight for the next day and a dinky hotel room. Lufthansa was very disorganized and wildly incompetent."
Cons: "440am flight left late, ran to customs and begged to cut the line, while people complained at me and my wife, then landed and told my luggage is lost. The best part was when I was asked if I had lugggae insurance because they didn't want to look for my luggage"
Cons: "Flight was cancelled 1h prior to schedule, as people were already checked in at the gate. With no advance warning or explanation. " Awesome" experience. Do NOT fly LOT."
Pros: "The landing was little hard."
Pros: "The flight was smoothe"
Cons: "Boarding was a mess and is always a mess"
Pros: "Their online boarding passes failed to work at TSA. Instead of apologizing for the issue, they refused to give us paper passes so we missed the flight."
Pros: "New airbus neo great entertainment set up and comfortable seats . Excellent food in economy and very professional crew with personality"
Cons: "Economy fare was great until 95 euro for a single bag added to stowage was added on . With Ridiculously high baggage charges watch out if you are flying economy. Sort of negates the benefits of economy"
Pros: "New plane, great seating."
Cons: "Food should be tastier and boarding should be more efficient and on time."
Pros: "Service and comfort."
Cons: "It would be nice if both flights had vegetarian snacks and food options to accommodate this population of passengers. If 2 types of meals sre generally offered, it would be nice if both are not meat options, and one vegetarian."
Cons: "Boarding process could’ve been organized better to make for a more efficient and speedy journey onto plane."
Pros: "seat was very comfortable with good leg room. Crew was very polite"
Cons: "coming thru the cabin for garbage pickup more often"
Pros: "Crew was very good. Seats were spacious. Plenty of entertainment."
Cons: "More frequent snacks."
Cons: "Waiting in many lines, waiting on and taking bus to plane on tarmac, climbing stairs with luggage in hot sun."
Cons: "Check in too long 3 different queues Took too long to open check in Boarding not efficient Flight was delayed"
Cons: "Aircraft left an hour late after rushing us through the terminal. The cabin was freezing, the food was bad. 13 hours was a very long time."
Pros: "Very friendly crew, nice plane"
Cons: "Very expensive extras like seats and luggage"
Pros: "food and price"
Cons: "boarding... control the luggage size"
Pros: "The crew were very friendly and attentive, there was a delay to boarding and departure but they were very apologetic about it. Service was attentive on the plane and bags promptly delivered at the baggage carousel."
Cons: "I upgraded at the airport to Executive class, which is really a bit of a scam to be honest. It’s just the first two rows of the plane and the middle seat kept free... the seats were no different to economy. Not worth the 109€ upgrade fee."
Cons: "The service was worse than poor. The planes seay table had hair and dandruff all over it. The air hostesses handed me the food two isles away and I had to hand it to my whole row. I would never pay this price for business class for this airline or ever trust Kayak to give good options."
Cons: "poor and cheap plane"
Pros: "Clean, modern plane - tightly-packed but comfortable seats. Note: if you travel with a bag with wheels it will be weighed at the gate and those over 8kg will be checked. If you have a heavy bag without wheels, it gets no scrutiny."
Cons: "Odd they didn’t have a terminal gate on their home airport - we were bused from a distant spot on the tarmac to the terminal."
Pros: "Great flight, friendly and helpful crew."
Cons: "Didn’t connect to entertainment didnt"
Pros: "The hospitality was perfect"
Pros: "Everything was great. No complaints, just an acknowledgement abt layovers and the time needed. Had an hour an a half layover but by the time you get on line to go thru customs n security again we were definitely cutting it close but that's TSA not the airline but the airline could have maybe added another maybe 20-25 mins to the layover. We felt like world travellers running for our connecting flight tho and we loved it! Lol!"
Cons: "Flight got canceled and delayed, staffs very mean and unprofessional"
Pros: "Everything smooth!"
Pros: "Though it was a short flight, they did offer food and left mine on my table since I was sleeping. I woke up super thirsty and hungry so that was a nice surprise."
Cons: "TAP is perpetually delayed. It’s annoying."
Pros: "Flight crew was friendly."
Cons: "Not being told up front of having to pay for my luggage. First I was over charged on departure ($90.00) and also having to pay on return flight. Travel agent never made us aware of this."
Pros: "Very gentle staff. Good food and service. And I will visit Lisbon next time."
Cons: "Too early in the morning. A better connection in Lis wil lhelp"
Cons: "Not good I book a fly"
Pros: "Ability to see a bit of Lisbon on the way"
Cons: "Baggage charges that were not shown anywhere on the website. A nasty surprise when we checked luggage. Lost wallet on plane and customer service was unhelpful."
Pros: "Service, the way the pilot communicated our delay and the food and beverage"
Cons: "We missed our connection Lisbon to Venice because our plane out of Boston was delayed. We flew TAP Lisbon to Rome and then Alitalia to Venice. Our fight to Rome was delayed. We were never told the plane was delayed or how long we should expect to wait. We just stood at the gate waiting to board and time ticked further and further past the boarding time listed on our tickets."
Cons: "Baggage fees were unacceptable. All but one of my group of 12 had to pay and we were not told why. It was not clear that this should have been done via the website prior to the flight and why is it significantly cheaper online? Very disappointing."
Cons: "Their short flight from Frankfurt to Lisbon was not that comfortable. Seats were thin, close together. My knees were jammed against the seat in front of me. Glad the international flight was more comfortable. Somehow we did not get the memo that there was a 0 baggage allowance for an international flight. Most give 1 or two bags free. So when we had to pay 80 euros for each bag it started off our trip with TAP a lot disappointed. We still have to fly back and we can go online and pay before hand and get it for 45 euros each. Increased out ticket prices by 205 euros. Will make me take a second thought before I book with TAP again."
Pros: "Just about everything"
Cons: "The connecting flights with BLUEJET"
Cons: "Filthy dirty airport, club and plane. No power in the seats to boot. Clown show. Never again see above."
Pros: "Lovely crew, nice breakfast, ON TIME!"
Pros: "Nice refreshments, friendly attendants"
Cons: "It took a very long time to check in and board."
Pros: "Efficient, courteous flight attendants"
Pros: "Wine was nice and metal container of so-called business class utilities (socks, tooth brush, etc.)"
Cons: "Seats are coach seats! No entertainment. No AC power sources. Shame!"
Pros: "The crew was very friendly and check-in was uneventful. A group of us traveled from MXP to EWR via LIS. Excellent ride on each leg."
Cons: "I love the flight attendants uniform. The ticket agent allowed me to change my seat to the exit row with no extra charge. Some of my group was charged for overweight bags and others weren't. A little inconsistent."
Pros: "Best flight I have had in years. We were treated like customers, meals were excelent, boarding process was well managed, flight crew was pleasant, curteous, attentive, I could go on & on. Other airlines would do themselves and the rest of us a favor by following their process."
Cons: "Website was a bit difficult to navigate and online boarding passes didn't open on my tablet, but I was greeted at the check in keoisk and guide thru the process in a friendly way."
Pros: "Very efficient and friendly crew and boarding personnel"
Cons: "This time we got one of the older plane desperately needing some updating Old style entertainment system"
Pros: "arrived on time"
Cons: "baggage fee for 1 checked bag"
Cons: "The seats were not comfortable. It hurt my back."
Pros: "Lisbon is a great location to have a long layover, any time of the year!"
Cons: "The customs line for non-EU passengers at the Lisbon airport was absurd..."
Pros: "I liked the individual blankets, pillow and headphones on the chairs."
Pros: "Smoothe flight"
Cons: "Ridiculous line to check a bag, super unorganized way of boarding, the meal was not vegetarian nor was there a vegetarian option, it took quite a while to get my bag and I was one of the last people on the plane"
Pros: "Great airline, great service, great staff. Great flight!"
Pros: "Nice new plane, lie flat beds, great value for the price"
Cons: "Less leg room than what I would consider standard. I am 6 feet tall and my knees touched the seat in front of me."
Pros: "Good service and a very kind attention"
Cons: "Food is not good"
Pros: "The inflight entertainment"
Cons: "The crew was rude, the airplane was late boarding, late leaving and late landing because their boarding process is insanely stupid (everyone just rush the plane with no order). No notification on late timing."
Pros: "Plane from Milan to Lisbon was dirty. Tray tables were filthy the toilet was disgusting as though it had not been cleaned in ages. No in flight entertainment. Only had magazine for purchasing products duty free. Had a difficulty time checking in. Over 1 and 15 mins for check in and we were about the 7th party in line. Agent spent over 15 mins with 3 of the people ahead of us. 2 sections of airport for checking in with TAP be aware and make sure you are at the open check in area.. Aware after about 15 mins that we must be in the wrong section. Then had to pay extra to go through security to get our flight. We arrived 2-1/2 hours prior to plane departure at the airport."
Cons: "For the second time I traveled with Air Canada there was a 4 hour delay in Toronto. I will not be traveling with Air Canada ever again"
Cons: "We didn't fly directly from Montreal to SFO. See above."
Pros: "Three meal provided. Polite crew. Good customer service. More limited weight for the carry on. Generous for the excess size or weigh the baggage."
Cons: "Not enough Asian movie since this fight is to Hong Kong. Seat and space is not big enough."
Pros: "I was able to change my seat from a middle to a window. I also had an open seat next to me so I was not squeezed in. The person at the desk in Toronto was very pleasant and helpful."
Pros: "Everything was good, that day was to much therbulans. Thank you air Canada"
Cons: "not even peanuts included on a 6h flight is remarkable"
Pros: "This plane had entertainment on each seat and seats were more comfortable than other airlines."
Cons: "The plane was full and was running out of over head storage for people sitting toward the back and people already seated were being very rude about us slightly moving their bags to try to fit in ours. Some angry Spaniards were litterslly shouting at us for us moving their luggage a few inches at best! No help from the plane crew on this matter. They should really arrange boarding from both ends."
Pros: "In flight Game of Thrones!!"
Cons: "The lines at YVR were horrendous."
Pros: "Having empty seat next to me made for comfortable trip"
Cons: "Broken headphone jack made trip feel very long and boring because couldn't watch TV."
Cons: "Flight from SFO to YYZ left late"
Cons: "Flights delayed both there and back, with no advance warning and no reason given. Online & airport signage said flight "on time" the whole time. Asked Air Canada Customer Service desk in Toronto to change signage to accurate time, they were SUPER snooty and treated me like an idiot. Signage did not change, my husband came to airport "on time" to pick me up and then had to sit there 1-1/2 hours. They are inconsiderate jerks."
Pros: "From the comfort of the seats to the movies to the great tasting food, there isn't anything they could have done to make my flight any better. Thank you Air Canada."
Pros: "All crews were nice and friendly."
Cons: "Would have been great if I had a Entertainment (movies, TV etc) screen on my seat for my Vancouver - KIX flight."
Pros: "once i got through checking in everything was ok"
Cons: "if i knew the name of the man i talked to at checkin i would make a complaint specifically about him. i lost my passport a few days before coming home and went to the united states consulate where they told me to bring a printed copy of my passport and the united states boarding patrol would let me back into the united states. the man at the checkin didn't want to let me through to even speak to the united states border patrol and told me the consulate was wrong. i almost missed my flight because of his stubborn arrogance. once past him i was able to explain what happened and show what identification I had and everyone was very nice to me."
Cons: "Food offerings were really mediocre and poor quality. For the staff and crew, I did not get the feeling that they had a service oriented mentality in their communications and attitude. It felt more like I was being processed- just one of any number of faceless people that needed to be dealt with as quickly as possible."
Pros: "The food was very good and they serve drinks and water many times. The crew members were very efficient."
Pros: "I enjoyed the pleasant crew and the constant water being given."
Cons: "The crew was very pleasant and helpful. However it was unexpected that no food would be provided on a 5 hour flight. If not a small meal then a snack was expected. The crew did provide water consistently which was very nice. My personal entertainment screen was very unresponsive and then the head phone jack wasn't working for sound, I had to hold it at a certain angle to hear bits of sound. Since the head phone jack was located at my thigh it was very uncomfortable and when I shifted I broke my headphones :("
Pros: "I liked my check-in as the agent was friendly and knew what she was doing. It really makes your trip enjoyable when they smile and talk to you"
Cons: "I didn't like that we weren't offered the usual snack of pretzels. We got nothing on a five hour flight."
Cons: "Air cananda made me go crazy... They didn't prepared anything after I missed my flight. Because of immigration. They just said to me that was not their fault. But you know, I arrived at air port 5am. My flight time was 8am. I asked aircanada clerks to get into gate quckily. But they had me wait for a long time, and they said everybody was waiting, so that's not problem. But when I got into gate at 8:45, My plane already had gone. And I went to Air canada service center, I had argued for 5hours... because they just prepared my flight from Toronto to San Francisco. They didn't care about Connected air plane was Asiana. So I Had to call three company.. Asiana, Kayak, air canada... that was horrible time. Air canada didn't want to have responsibility about missing air plane. That's why I had to contact with Asiana...the first time Asiana didn't want to prepare air plane for free... I had to try to explain my situation and problem three times.... Finally I got a ticket for free from Asiana. I could departure at 9pm from Toronto. I stayed in Pearson air port for 15hours... because of Air canada's GOOD!! customer service v^^v..... I will never use Air canada !!"
Cons: "Missed our flight in dublin and the crew wouldn't let us board even though we were there with sufficient time."
Cons: "That i showed up in maple time and the plane was oversold, then they put me on another flight which made my pick up at another airport costly!"
Cons: "1. I ordered kosher meal, and we haven't because it finished. 2. The flight was full I couldn't findo a sit with my kids. I sit separately."
Pros: "It was a short flight so even if it was bad I wouldn't have minded that much but the plane was clean and smelled nice. Flight was very uneventful which is good."
Cons: "I have no complaints."
Pros: "The crew are all very polite and easy going. They displayed a certain candor that is lost in todays customer service. I've always enjoyed flying United and will continue to do so."
Cons: "Several of the passengers had connecting flights. On plane that size, it takes time to get off the plane. It would be nice if the crew would allow those with connecting flights to disembark first. An easy fix in my mind, though I know I don't see the whole picture."
Pros: "Asian flavored snack mix was way better than stale peanuts. Check in, gate, and attendant staff were A+."
Pros: "Movie choices"
Cons: "Terrible boarding and awful transfer connection at the Toronto airport."
Cons: "air canada moved the flight time up an hour earlier, so I missed the check-in cut-off. I never received an email from kayak or air canada that my itinerary had changed. On top of this, air canada wanted $150 to book me on a later flight (which, after protest, was rescinded). My guess is that air canada is vastly overbooking some flights, and this is a technique to shake some passengers loose and force them onto less-full flights. Shady."
Pros: "Really flight was very good, but seats to family member given separate seperate."
Pros: "On time and great service"
Cons: "liked everything"
Pros: "It was a nice flight-- the seats were comfortable and relatively spacious. The cabin crew was very friendly and accommodating. They offered us water multiple times throughout the trip in addition to the normal drink service, which was much appreciated. Also, the AirCanda gate in Toronto was ridiculously nice-- many of the seats came with a desk, phone and laptop outlets, and an iPad!"
Cons: "The flight was delayed 40 minutes, the boarding process went quite slowly, and our bags were slow to arrive at baggage claim on the other end (which probably was the airport's fault rather than AirCanada's). But these were only minor inconveniences."
Pros: "They give you earbuds if you forgot yours."
Cons: "I have been on several Air Canada flights and only ONE has taken off on time. Who has an international flight and does not serve any food? Not even one peanut or pretzel!! Entertainment system has the absolute worst tv shows. Or you need the app and PURCHASE the privilege to use it. The people boarding move at a snail's pace"
Cons: "This flight reservation used another carrier. It was confusing to know which check in counter to go to. When I finally made it to UA counter there was a problem with duplicate reservation. Annoying. Flight was delayed 4 hours with minimal updates and no food voucher. Did not get my flight off to a good start."
Pros: "We found out that United had canceled the flight while in line about to undergo security screening, leading to mass confusion on the part of the screening agents on even where to send us. The next several hours were anxiety filled as we try to hop onto other flights going to our destination as we were stuck in the US area of the Vacuver airport, as we could neither leave the airport or had a way out. In the end, we had to be rerouted to a different airport and take another connection, which in standard United style was delayed by yet another 4 hours. And upon arrival, all of our bags were lost, not unsurprisingly. The worst part was that for the next 4 days, no one knew where the bags were and we were without our checked bags for 5 days until they finally arrived. As an experienced traveler, this was the worst flight I had ever taken and will never fly United or Air canada ever again."
Cons: "Movie choices are poor. Food was not good, especially breakfast egg."
Cons: "Flight delayed by three hours without any explanation from the company. They did not even respect the rescheduled time, the flight delayed once more after the first delay - again, without any explanation or excuses from the company."
Pros: "Our incoming international flight was late; the generously held the flight for us and gave us water after we boarded...we were parched from running!"
Cons: "The interior of the A321 was dated and the seatback monitor had low resolution compared to newer products."
Cons: "Poor legroom Flight sat for 1 hour on the runway"
Pros: "It was short!"
Cons: "Being in the midle seat"
Pros: "Crew were pleasant and efficient. Flight was on time or early. Landing was great - very smooth."
Cons: "Food isn't free. Entertainment required an extra device. Seats are uncomfortable, not enough room to fit a healthy person (BMI 20)"
Pros: "Seat was great. Food offerings were good."
Cons: "Charging for two bags."
Pros: "Short flight! Attendants friendly on plane & quick to make you comfortable."
Cons: "Long Line up to check in. Kiosks not working. Attendant was multitasking & hopping from computer to computer. She mistagged my luggage & put another customer's tag on mine. My luggage was not sent straight to NZ as planned but ended up being left in San Fran. The only hope of identifying it was the blue ID travel tag that thankfully I put on there myself, as Air Canada's tags were all wrong & were for a male customer going to Honolulu, HI. Still waiting for my luggage to show up. No clothes, no sandals....all day... Next time I will ensure I do NOT bring any luggage items for checking in! Instead I'll stick to a carryon even if it is a 3 wk trip across the world...."
Pros: "The flight was on time and smooth. Boarding and disembarkation went smoothly. Few interruptions by the flight crew during the flight."
Cons: "Seats are crowded, not enough leg room. Food is for purchase, which is a bummer. The entertainment is inconvenient"
Pros: "Air Canada is probably the worst company I used to fly with Only thing they didn't charge extra is going to washroom, that will change, I'm pretty sure, very soon."
Cons: "The only thing I liked about flying with Air Canada is that we finally got to the destination"
Pros: "crew was good"
Cons: "takes too long to board and disembark the plane because o all the stupid carry ons"
Cons: "We paid a lot but there was no refreshment served, it does not look good that passenger to carry their food with hand carry. that's look very bad."
Pros: "A 10:20 AM flight didn't left the gate at 15:30. Destroyed my day."
Cons: "The flight!!!!"
Cons: "Only "snacks for sale" offered for food, although they did provide free beverages. The earbuds also were not free, although they had been free on our prior Air Canada connecting flight. And the entertainment screen blacked out during the latter part of the flight."
Cons: "Extremely cramped and uncomfortable seats, air cabin hot and uncomfortable (no air) while boarding. Snack and beverage service was abismal. Will never fly Air Canada again."
Pros: "The crew went out of their way to make traveling with an infant easier, and the agent at the desk upgraded us to seats with more legroom when we asked to sit together!"
Cons: "The movie selection was a bit limited."
Pros: "The crew were struggling to win us back, after the shock of discovering we were not seated together. Anything they tried was seen against the backdrop of that major disappointment."
Cons: "When a booking is made six weeks prior for two passengers, it is assumed that the seating assignments will be made together. This airline chooses to put all seats up for grabs to those who will pay more, and ignore those who don't access the option of paying out more than the basic fare."
Airlines flying from Italy have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights