No Wi-Fi the entire trip Despite booking a flight that said it had Wi-Fi
Cons: "Come on, business class is better in the train than in a plane? My foot was a box of 20 small chips, sausage and a very small candy"
Pros: "Everyone was perfect...!!!"
Cons: "We need a real meal, we appreciate the snacks but real meal is necessary."
Pros: "Confort for a supposed 5 hours flights was ok. Entertainment system worked good"
Cons: "The flight had many delays due to weather issues. We had to refuel in a different airport before arriving with 5 or 6 hours delayed. That happens but the crew was very mean and brutal to answer questions and very poor to hold the stress of the travelers."
Pros: "Everything about Delta has been great. Especially the attitude of the staff"
Cons: "We ordered special meal, and it was even confirmed in the boarding pass but it was never delivered on board.... attendant said they did not get any special meal"
Cons: "Flight was delayed almost 3 hrs. Ran out of food right before my row. I upgraded my seat but feel I got the short end of the stick."
Pros: "Some Delta planes have headrest Screens. Both my flights did and love watching movies they offer at eye level then to use iPad and have to bed down to watch. You can’t tell why planes have seat back screens but sure glad my flights dis"
Cons: "Snack choice was only two items Cheezit or Cookies. Neither sounded good to me."
Pros: "Crew was very friendly and efficient. Flight was pretty smooth."
Cons: "On time departure would have been nice. 2.5 hours late."
Pros: "Crew was great. Always attentive to needs of the passengers."
Cons: "Can't really think of anything unless you can shorten the flight!?!"
We were already two hours delayed before take off and then had to be diverted. Terrible experience.
Pros: "Best Airline."
Cons: "Nothing, flights are always great in my experience with United."
Pros: "Flight was safe."
Cons: "The flight could’ve been on time. I missed my connection and my travel times were delayed by five hours. I had friends waiting for me at my destinations and their plans were all messed up."
Cons: "Wifi only worked for a half hour, we paid extra to bring carry on bag, and the're was no space in the plane, had to send it in the cargo."
Pros: "All the kind staff from checking in to leaving the airport.!! All well maintained and experienced to cover all very professional,"
Cons: "The variety of food items or snacks on the plane would be so wonderful. Even for purchase."
Pros: "No delays or cancellations occured!"
Cons: "Plane space for feet is terrible. I'm a small person and it is crammed, very uncomfortable seats. Also, electrical outlets didn't work most of the time"
Cons: "United wouldn’toffer hotel assistance or anything and left a Us stranded at sfo when they would not hold last flight of night for us."
Pros: "The flight was overall good, there it was simple and i got what I paid for. First class would have been worth the upgrade Im 6'6" and i was good for legroom."
Cons: "They lost my bag. Very huge issue followed. Staff was very helpful in getting me on track with who and when to talk with people however!"
Pros: "Everything was easy. Staff was great. Flights were fast. Checking in wasn’t a mission. Really good time."
Cons: "Really don’t have anything bad to say honestly. TSA sucks but that’s not on ya."
Pros: "The gate staff really worked to re-route the whole passenger group after a missing part grounded the plane for the whole day. They kept their cool and were great."
Cons: "How could it be that United could not even find a single airplane part in Atlanta for a whole day, making us miss our flight to Honolulu and stranding us in San Francisco overnight. Then finally on arrival at SF one member of United’s Customer Service was rude, causing me to totally lose my temper, which I never do. I always try to avoid United, made an exception, and paid for it."